Message History Management System (UX05US05 )
Message History Management System - Comprehensive Test Suite (UX05US05)
Total Test Cases:9
Total Acceptance Criteria:10
Total Coverage Percentage:
Test Scenario Summary
A. Functional Test Scenarios
Message History Display & Navigation
Search & Filter Operations
Message Status Tracking
Message Detail Viewing
User Role-Based Access
Cross-Channel Message Integration
B. Non-Functional Test Scenarios
Performance Testing
Security & Access Control
Cross-Browser Compatibility
Usability & User Experience
Data Integrity & Reliability
C. Edge Case & Error Scenarios
Boundary Conditions
Invalid Input Handling
System Failure Recovery
Data Inconsistency Handling
SMOKE TEST SUITE
UX05US05_TC_001
Test Case ID: UX05US05_TC_001
Title: Verify Message History Page Load and Basic Display
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0
Classification:
- Module/Feature: Message History Dashboard
- Test Type: Functional/UI
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Smoke
- Automation Status: Planned-for-Automation
Business Context:
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: High
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Critical
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
- Device/OS: Windows 10/11, macOS 12+
- Screen_Resolution: Desktop-1920x1080
- Performance_Baseline: <3 seconds page load
Prerequisites:
- User logged in as CSO Manager
- At least 10 sample messages exist in the system
- Network connectivity available
Test Data:
- User: cso.manager@atlanticpower.com / SecurePass123!
- Sample messages from Atlantic Power Company
Test Procedure:
8 | The system must display all message types | all message types should be displayed (Email, SMS, Notification,whatsapp) in unified interface | - | - |
Verification Points:
- Primary_Verification: Message History page loads successfully with all UI elements
- Secondary_Verifications: Navigation state, filter controls, search functionality
- Negative_Verification: No error messages or broken UI elements
UX05US05_TC_002
Test Case ID: UX05US05_TC_002
Title: Verify Message Status Color Coding and Visual Indicators
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0
Classification:
- Module/Feature: Message Status Display
- Test Type: Functional/UI
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Smoke
- Automation Status: Manual
Business Context:
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: High
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Critical
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10
- Screen_Resolution: Desktop-1920x1080
Prerequisites:
- Message History page loaded
- Messages with different status types available
Test Data:
- Messages with status: sent, delivered, pending, failed
Test Procedure:
Verification Points:
- Primary_Verification: All status indicators display correct colors per business rules
- Secondary_Verifications: Tooltips, visual consistency
- Negative_Verification: No missing or incorrect status indicators
UX05US05_TC_003
Test Case ID: UX05US05_TC_003
Title: Verify Search Functionality Across Message Content
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0
Classification:
Module/Feature: Search & Filter
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 10/11, macOS 12+
Performance_Baseline: <500ms search response
Prerequisites:
Message History page loaded
Sample messages with various subjects and content
User has appropriate permissions
Test Data:
Search terms: "Account Verification", "robert.johnson@example.com", "Usage Alert", "Invoice"
Expected messages for each search term available
Test Procedure:
Verification Points:
Primary_Verification: Search returns accurate results for all search criteria
Secondary_Verifications: Response time, partial matching, empty state handling
Negative_Verification: Invalid searches handled gracefully
UX05US05_TC_004
Test Case ID: UX05US05_TC_004
Title: Verify Filter Functionality by Status and Type
Created By: Prachi
Created Date: 2025-05-29
Version: 1.0
Classification:
Module/Feature: Filter Operations
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
- Risk_Level: High
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Critical
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 10/11, macOS 12+
Performance_Baseline: <500ms search response
Prerequisites:
Message History page loaded
Messages with different statuses and types available
Test Data:
Status filters: All, Delivered, Sent, Pending, Failed
Type filters: All, Email, SMS, Notification, WhatsApp
Test Procedure:
Verification Points:
Primary_Verification: Filters work independently and in combination
Secondary_Verifications: Filter state persistence, UI updates
Negative_Verification: No incorrect filter results
UX05US05_TC_005
Test Case ID: UX05US05_TC_005
Title: Verify Message Detail View and Content Display
Created By: Prachi
Created Date: 2025-05-29
Version: 1.0
Classification:
Module/Feature: Message Details
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
- Risk_Level: High
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Critical
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 10/11, macOS 12+
Performance_Baseline: <500ms search response
Prerequisites:
Message History page loaded
Sample message available for viewing
Test Data:
Message: Account Verification email to robert.johnson@example.com
Expected content: "Please verify your utility account by clicking the link below..."
Test Procedure:
Verification Points:
Primary_Verification: Complete message details display correctly
Secondary_Verifications: Date formatting, delivery history, navigation
Negative_Verification: No missing or truncated information
UX05US05_TC_006
Test Case ID: UX05US05_TC_006
Title: Verify Date Sorting Functionality (Ascending/Descending)
Created By: Prachi
Created Date: 2025-05-29
Version: 1.0
Classification:
Module/Feature: Sorting Operations
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
- Risk_Level: High
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Critical
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 10/11, macOS 12+
Performance_Baseline: <500ms search response
Prerequisites:
Message History page loaded
Multiple messages with different dates available
Test Data:
Messages from different time periods (last month, last week, yesterday, today)
Test Procedure:
Verification Points:
Primary_Verification: Date sorting works correctly in both directions
Secondary_Verifications: Visual indicators, default behavior
Negative_Verification: No incorrect sort orders
FULL TEST SUITE (Selected Critical Test Cases)
UX05US05_TC_007
Test Case ID: UX05US05_TC_007
Title: Verify CSO Manager User Journey - Failed Message Investigation
Created By: Prachi
Created Date: 2025-05-29
Version: 1.0
Classification:
Module/Feature: User Role Workflows
Test Type: Integration/User Journey
Test Level: System
Priority: P1-Critical
Execution Phase: Full
Automation Status: Manual
Business Context:
Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: No
Quality Metrics:
- Risk_Level: High
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Critical
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 10/11, macOS 12+
Performance_Baseline: <500ms search response
Coverage Tracking:
Feature_Coverage: 100%
Integration_Points: Customer Service, Message Delivery
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Prerequisites:
User logged in as CSO Manager
Failed message exists in system
Customer complaint scenario
Test Data:
User: cso.manager@atlanticpower.com
Failed message: Account Verification to robert.johnson@example.com
Customer complaint reference
Test Procedure:
Verification Points:
Primary_Verification: CSO Manager can successfully investigate failed communications
Secondary_Verifications: Search accuracy, filter effectiveness, detail completeness
Negative_Verification: No missing critical information for customer service
UX05US05_TC_008
Test Case ID: UX05US05_TC_008
Title: Verify Billing Manager User Journey - Payment Communication Tracking
Created By: Prachi
Created Date: 2025-05-29
Version: 1.0
Classification:
Module/Feature: User Role Workflows
Test Type: Integration/User Journey
Test Level: System
Priority: P1-Critical
Execution Phase: Full
Automation Status: Manual
Business Context:
Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: No
Quality Metrics:
- Risk_Level: High
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Critical
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 10/11, macOS 12+
Performance_Baseline: <500ms search response
Prerequisites:
User logged in as Billing Manager
Test Data:
User: billing.manager@atlanticpower.com
Search terms: "Invoice", "Payment Confirmation"
Customer: mary.williams@example.com
Test Procedure:
Verification Points:
Primary_Verification: Billing Manager can track all payment-related communications
Secondary_Verifications: Search effectiveness, delivery status accuracy
Negative_Verification: No billing communication gaps
API TEST CASES (Critical Level ≥7)
UX05US05_API_009
Test Case ID: UX05US05_API_009
Title: Verify Message History API Authentication and Authorization
Criticality Level: 9
Created By: Prachi
Created Date: 2025-05-29
Version: 1.0
Classification:
Module/Feature: API Security
Test Type: API/Security
Test Level: Integration
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated
API Endpoint:
Authentication: Bearer Token
Test Data:
Valid token:
Invalid token: invalid_token_123
Expired token: (expired JWT)
User roles: CSO Manager, Billing Manager, Meter Manager, Utility Administrator
Test Procedure:
Verification Points:
Primary_Verification: API enforces proper authentication and authorization
Secondary_Verifications: Role-based data filtering, token validation
Negative_Verification: Unauthorized access attempts blocked
TEST EXECUTION MATRIX
Cross-Browser/Device Coverage
Test Suite Definitions
Smoke Test Suite (Daily Execution):
UX05US05_TC_001, UX05US05_TC_002, UX05US05_API_001
Execution Time: ~15 minutes
Success Criteria: 100% pass rate
Regression Test Suite (Weekly Execution):
UX05US05_TC_003, UX05US05_TC_004, UX05US05_TC_005, UX05US05_TC_006, UX05US05_API_002
Execution Time: ~2 hours
Success Criteria: 95% pass rate
Full Test Suite (Release Execution):
All test cases including user journeys and performance tests
Execution Time: ~8 hours
Success Criteria: 90% pass rate
Dependency Map
Sequential Dependencies:
UX05US05_TC_001 → All other UI tests
UX05US05_API_001 → All API tests
Authentication tests → Role-based tests
Parallel Execution Groups:
Group 1: Basic UI tests (TC_001, TC_002)
Group 2: Search & Filter tests (TC_003, TC_004)
Group 3: Detail & User Journey tests (TC_005, TC_007, TC_008)
Group 4: Performance & Compatibility tests (TC_009, TC_010)
TEST DATA REQUIREMENTS
Realistic Utility Company Data
Companies:
Atlantic Power Company (atlanticpower.com)
Midwest Energy Solutions (midwestenergy.com)
Pacific Grid Services (pacificgrid.com)
Southern Utility Corp (southernutility.com)
Sample Messages:
Monthly Energy Usage Report - john.doe@atlanticpower.com - Email - Delivered
Payment Confirmation - smith.jane@midwestenergy.com - Email - Delivered
Service Outage Notification - +15551234567 - SMS - Sent
Account Verification - robert.johnson@pacificgrid.com - Email - Failed
Usage Alert - +15559876543 - SMS - Delivered
Invoice #INV-2025-04-123 - mary.williams@southernutility.com - Email - Pending
Scheduled Maintenance Complete - neighborhoods@atlanticpower.com - Notification - Delivered
Energy Saving Tips - all-customers@midwestenergy.com - Notification - Sent
Performance Benchmarks
Page Load Time: <3 seconds
Search Response: <500ms
Filter Application: <500ms
Message Detail Load: <1 second
Concurrent Users: 200+ supported
Integration Test Points
User Authentication Service
Message Delivery Service (Email/SMS/WhatsApp)
Customer Database
Audit Logging System
Notification Service
This comprehensive test suite covers all acceptance criteria, business rules, and user journeys for the Message History Management System, ensuring robust testing across all user roles and technical requirements.