Message History Management System (UX05US05 )

Message History Management System - Comprehensive Test Suite (UX05US05)

Test Scenario Summary

A. Functional Test Scenarios

Message History Display & Navigation

Search & Filter Operations

Message Status Tracking

Message Detail Viewing

User Role-Based Access

Cross-Channel Message Integration

B. Non-Functional Test Scenarios

Performance Testing

Security & Access Control

Cross-Browser Compatibility

Usability & User Experience

Data Integrity & Reliability

C. Edge Case & Error Scenarios

Boundary Conditions

Invalid Input Handling

System Failure Recovery

Data Inconsistency Handling

SMOKE TEST SUITE

UX05US05_TC_001

Test Case ID: UX05US05_TC_001
Title: Verify Message History Page Load and Basic Display
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: Message History Dashboard

Test Type: Functional/UI

Test Level: System

Priority: P1-Critical

Execution Phase: Smoke

Automation Status: Planned-for-Automation

Enhanced Tags: MOD-Message History, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Dashboard

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Quality Metrics:

Risk_Level: High

Complexity_Level: Low

Expected_Execution_Time: 2 minutes

Reproducibility_Score: High

Data_Sensitivity: Medium

Failure_Impact: Critical

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest

Device/OS: Windows 10/11, macOS 12+

Screen_Resolution: Desktop-1920x1080

Performance_Baseline: <3 seconds page load

Prerequisites:

User logged in as CSO Manager

At least 10 sample messages exist in the system

Network connectivity available

Test Data:

User: cso.manager@atlanticpower.com / SecurePass123!

Sample messages from Atlantic Power Company

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to History section in left navigation	History section highlights and expands Message History page loads within 3 seconds	-	Verify navigation state
2	Verify page header and description	"Message History" title and subtitle visible	-	UI validation
3	Check message table headers	Subject, Recipient, Type, Date, Status columns visible	-	Table structure check
4	Verify search bar presence	Search messages input field visible and functional	-	Search functionality
5	Check filter dropdowns	Status and Type filter dropdowns present	-	Filter controls

Verification Points:

Primary_Verification: Message History page loads successfully with all UI elements

Secondary_Verifications: Navigation state, filter controls, search functionality

Negative_Verification: No error messages or broken UI elements

UX05US05_TC_002

Test Case ID: UX05US05_TC_002
Title: Verify Message Status Color Coding and Visual Indicators
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: Message Status Display

Test Type: Functional/UI

Test Level: System

Priority: P1-Critical

Execution Phase: Smoke

Automation Status: Manual

Enhanced Tags: MOD-StatusIndicators, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+

Device/OS: Windows 10

Screen_Resolution: Desktop-1920x1080

Prerequisites:

Message History page loaded

Messages with different status types available

Test Data:

Messages with status: sent, delivered, pending, failed

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Locate message with "delivered" status	Status shows blue color indicator	Email to john.doe@atlanticpower.com	Blue = delivered
2	Locate message with "sent" status	Status shows green color indicator	SMS to +15551234567	Green = sent
3	Locate message with "pending" status	Status shows yellow color indicator	Invoice to mary.williams@example.com	Yellow = pending
4	Locate message with "failed" status	Status shows red color indicator	Email to robert.johnson@example.com	Red = failed
5	Hover over each status indicator	Tooltip shows status description	-	Accessibility check

Verification Points:

Primary_Verification: All status indicators display correct colors per business rules

Secondary_Verifications: Tooltips, visual consistency

Negative_Verification: No missing or incorrect status indicators

REGRESSION TEST SUITE

UX05US05_TC_003

Test Case ID: UX05US05_TC_003
Title: Verify Search Functionality Across Message Content
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: Search & Filter

Test Type: Functional

Test Level: Integration

Priority: P1-Critical

Execution Phase: Regression

Automation Status: Automated

Enhanced Tags: MOD-Search, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+, Firefox 110+

Device/OS: Windows 10/11, macOS 12+

Performance_Baseline: <500ms search response

Prerequisites:

Message History page loaded

Sample messages with various subjects and content

User has appropriate permissions

Test Data:

Search terms: "Account Verification", "robert.johnson@example.com", "Usage Alert", "Invoice"

Expected messages for each search term available

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Use the search bar to find specific messages by keyword, customer name, or message content	Search filters messages containing this text	Account Verification	Subject search
2	click search	Results show only relevant messages within 1sec	-	Performance check
3	Clear search and enter customer name	Search filters by recipient name	robert.johnson	Recipient search
5	Search with partial text	Partial matches appear in results	"Invoice"	Partial matching
6	Search with non-existent term	"No results found" message displays	xyz123nonexistent	Empty results
7	Clear search field	All messages display again	-	Reset functionality

Verification Points:

Primary_Verification: Search returns accurate results for all search criteria

Secondary_Verifications: Response time, partial matching, empty state handling

Negative_Verification: Invalid searches handled gracefully

UX05US05_TC_004

Test Case ID: UX05US05_TC_004
Title: Verify Filter Functionality by Status and Type
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: Filter Operations

Test Type: Functional

Test Level: System

Priority: P2-High

Execution Phase: Regression

Automation Status: Automated

Enhanced Tags: MOD-Filters, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High

Prerequisites:

Message History page loaded

Messages with different statuses and types available

Test Data:

Status filters: All, Delivered, Sent, Pending, Failed

Type filters: All, Email, SMS, Notification, WhatsApp

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Click Status dropdown	Dropdown shows all status options	All, Delivered, Sent, Pending, Failed	Status filter UI
2	Select "Failed" from Status filter	Only failed messages display	Failed status	Filter application
3	Click Type dropdown while Failed filter active	Type dropdown shows available options	All, Email, SMS, Notification	Combined filtering
4	Select "Email" from Type filter	Only failed email messages display	Failed + Email	Multiple filters
5	Change Status to "Delivered"	Only delivered email messages display	Delivered + Email	Filter interaction
6	Reset Type to "All"	All delivered messages display	Delivered + All	Filter reset
7	Reset all filters	All messages display	All + All	Complete reset

Verification Points:

Primary_Verification: Filters work independently and in combination

Secondary_Verifications: Filter state persistence, UI updates

Negative_Verification: No incorrect filter results

UX05US05_TC_005

Test Case ID: UX05US05_TC_005
Title: Verify Message Detail View and Content Display
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: Message Details

Test Type: Functional/UI

Test Level: System

Priority: P2-High

Execution Phase: Regression

Automation Status: Manual

Enhanced Tags: MOD-MessageDetails, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-CSM, Customer-All, Risk-Medium, Business-High

Prerequisites:

Message History page loaded

Sample message available for viewing

Test Data:

Message: Account Verification email to robert.johnson@example.com

Expected content: "Please verify your utility account by clicking the link below..."

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Click on Account Verification message row	Message detail modal/page opens	Account Verification message	Navigation
2	Verify message subject display	Subject shown clearly	"Account Verification"	Content verification
3	Check recipient information	Recipient email displayed correctly	robert.johnson@example.com	Recipient data
4	Verify message type and status	Type and status clearly indicated	Email, Failed	Status information
5	Check message content	Full message content visible	Verification link message	Content display
6	Verify timestamp information	Send date/time displayed		Date formatting
7	~~Check delivery attempt history~~	~~Failed delivery reason shown~~	~~Error details if available~~	~~Failure tracking~~
8	Close detail view	Returns to message list successfully	-	Navigation back

Verification Points:

Primary_Verification: Complete message details display correctly

Secondary_Verifications: Date formatting, delivery history, navigation

Negative_Verification: No missing or truncated information

UX05US05_TC_006

Test Case ID: UX05US05_TC_006
Title: Verify Date Sorting Functionality (Ascending/Descending)
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: Sorting Operations

Test Type: Functional

Test Level: System

Priority: P2-High

Execution Phase: Regression

Automation Status: Automated

Enhanced Tags: MOD-Sorting, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Medium

Prerequisites:

Message History page loaded

Multiple messages with different dates available

Test Data:

Messages from different time periods (last month, last week, yesterday, today)

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Verify default sort order	Messages sorted by date descending (newest first)	-	Default behavior
2	Click on column header	Sort direction toggles to ascending (oldest first)	-	Sort toggle
3	Verify ascending sort order	Oldest messages appear at top	Messages from 1 month ago	Sort verification
4	Click column header again	Sort returns to descending (newest first)	-	Sort toggle back
5	Verify descending sort order	Newest messages appear at top	Recent messages	Sort verification
6	Check sort indicator	Sort arrow/indicator shows current direction	Up/Down arrow	Visual feedback

Verification Points:

Primary_Verification: Date sorting works correctly in both directions

Secondary_Verifications: Visual indicators, default behavior

Negative_Verification: No incorrect sort orders

FULL TEST SUITE (Selected Critical Test Cases)

UX05US05_TC_007

Test Case ID: UX05US05_TC_007
Title: Verify CSO Manager User Journey - Failed Message Investigation
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: User Role Workflows

Test Type: Integration/User Journey

Test Level: System

Priority: P1-Critical

Execution Phase: Full

Automation Status: Manual

Enhanced Tags: MOD-UserJourney, P1-Critical, Phase-Full, Type-Integration, Platform-Web, Report-CSM, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High

Business Context:

Customer_Segment: Enterprise

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Support

Compliance_Required: No

SLA_Related: Yes

Coverage Tracking:

Feature_Coverage: 85%

Integration_Points: Customer Service, Message Delivery

Requirement_Coverage: Complete

Cross_Platform_Support: Web

Prerequisites:

User logged in as CSO Manager

Failed message exists in system

Customer complaint scenario

Test Data:

User: cso.manager@atlanticpower.com

Failed message: Account Verification to robert.johnson@example.com

Customer complaint reference

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to Message History	History page loads successfully	-	Access verification
2	Search for customer name	Search results show customer's messages	robert.johnson	Customer lookup
3	Filter by "Failed" status	Only failed messages display	Failed status filter	Issue identification
4	Click on failed Account Verification message	Message details open	Account Verification message	Detail investigation
5	Review failure reason and timestamp	Failure details clearly displayed	Error code/reason	Root cause analysis
6	Check delivery attempt history	Multiple attempts and timestamps shown	Delivery attempt log	Investigation support
7	Document findings for customer response	All necessary information available	Complete message trail	Customer service support

Verification Points:

Primary_Verification: CSO Manager can successfully investigate failed communications

Secondary_Verifications: Search accuracy, filter effectiveness, detail completeness

Negative_Verification: No missing critical information for customer service

UX05US05_TC_008

Test Case ID: UX05US05_TC_008
Title: Verify Billing Manager User Journey - Payment Communication Tracking
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: User Role Workflows

Test Type: Integration/User Journey

Test Level: System

Priority: P1-Critical

Execution Phase: Full

Automation Status: Manual

Enhanced Tags: MOD-BillingWorkflow, P1-Critical, Phase-Full, Type-Integration, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High

Prerequisites:

User logged in as Billing Manager

Test Data:

User: billing.manager@atlanticpower.com

Search terms: "Invoice", "Payment Confirmation"

Customer: mary.williams@example.com

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to Message History	History page loads for Billing Manager	-	Role-based access
2	Search for "Invoice" messages	Invoice-related messages display	"Invoice" search term	Billing message search
3	Filter by Email type	Only email invoices show	Email type filter	Communication channel
4	Search for specific customer	Customer's billing messages appear	mary.williams@example.com	Customer-specific lookup
5	Review Invoice #INV-2025-04-123	Invoice details and delivery status visible	Pending status	Delivery verification
6	Check for Payment Confirmation messages	Payment confirmations searchable	"Payment Confirmation"	Payment tracking
7	Verify delivery patterns for billing communications	Pattern analysis possible through filters	Multiple billing messages	Trend identification

Verification Points:

Primary_Verification: Billing Manager can track all payment-related communications

Secondary_Verifications: Search effectiveness, delivery status accuracy

Negative_Verification: No billing communication gaps

UX05US05_TC_009

Test Case ID: UX05US05_TC_009
Title: Verify Performance Under Load (Concurrent Users)
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: Performance

Test Type: Performance/Load

Test Level: System

Priority: P2-High

Execution Phase: Full

Automation Status: Automated

Enhanced Tags: MOD-Performance, P2-High, Phase-Full, Type-Performance, Platform-Web, Report-Engineering, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium

Test Environment:

Environment: Staging

Load Testing Tool: Performance testing framework

Concurrent Users: 50, 100, 200

Performance_Baseline: <3 seconds page load, <500ms search

Prerequisites:

Load testing environment configured

Performance monitoring tools active

Large dataset of messages available

Test Data:

10,000+ message records

Multiple concurrent user sessions

Various search and filter operations

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Simulate 50 concurrent users accessing Message History	Page loads within 1 seconds for all users	50 users	Baseline load
2	Execute search operations simultaneously	Search responds within <1sec	Various search terms	Search performance
3	Apply filters concurrently	Filter operations complete within 1sec	Status/Type filters	Filter performance
4	Increase load to 100 concurrent users	System maintains performance standards	100 users	Increased load
5	Test with 200 concurrent users	Acceptable degradation or maintained performance	200 users	Stress testing
6	Monitor system resources	CPU, memory, database performance within limits	Resource monitoring	System health
7	Verify data integrity	No data corruption or loss during load	Data validation	Data consistency

Verification Points:

Primary_Verification: System maintains acceptable performance under concurrent load

Secondary_Verifications: Resource utilization, data integrity

Negative_Verification: No system crashes or data corruption

API TEST CASES (Critical Level ≥7)

UX05US05_API_001

Test Case ID: UX05US05_API_001
Title: Verify Message History API Authentication and Authorization
Criticality Level: 9
Created By: Auto-generated
Created Date: 2025-05-29
Version: 1.0

Classification:

Module/Feature: API Security

Test Type: API/Security

Test Level: Integration

Priority: P1-Critical

Execution Phase: Smoke

Automation Status: Automated

Enhanced Tags: MOD-API, P1-Critical, Phase-Smoke, Type-Security, Platform-Both, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-External-Dependency

API Endpoint:
Authentication: Bearer Token

Test Data:

Valid token:

Invalid token: invalid_token_123

Expired token: (expired JWT)

User roles: CSO Manager, Billing Manager, Meter Manager, Utility Administrator

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Send GET request without authentication	401 Unauthorized response	No token	Authentication required
2	Send GET request with invalid token	401 Unauthorized response	invalid_token_123	Token validation
3	Send GET request with expired token	401 Unauthorized response	Expired JWT	Token expiry
4	Send GET request with valid CSO Manager token	200 OK with message data	Valid CSO token	Authorized access
5	Send GET request with valid Billing Manager token	200 OK with filtered data	Valid Billing token	Role-based access
6	Verify response includes only authorized messages	Response filtered by user role	Role-specific data	Data security

Verification Points:

Primary_Verification: API enforces proper authentication and authorization

Secondary_Verifications: Role-based data filtering, token validation

Negative_Verification: Unauthorized access attempts blocked

TEST EXECUTION MATRIX

Cross-Browser/Device Coverage

Test Case ID	Chrome	Firefox	Safari	Edge	iOS Safari	Android Chrome
UX05US05_TC_001	✓	✓	✓	✓	✓	✓
UX05US05_TC_002	✓	✓	✓	✓	-	-
UX05US05_TC_003	✓	✓	✓	✓	✓	✓
UX05US05_TC_004	✓	✓	✓	✓	✓	✓
UX05US05_TC_005	✓	✓	-	✓	-	-
UX05US05_TC_006	✓	✓	✓	✓	-	-
UX05US05_TC_007	✓	✓	-	-	-	-
UX05US05_TC_008	✓	✓	-	-	-	-
UX05US05_TC_009	-	-	-	-	✓	✓
UX05US05_TC_010	✓	-	-	-	-	-

Test Suite Definitions

Smoke Test Suite (Daily Execution):

UX05US05_TC_001, UX05US05_TC_002, UX05US05_API_001

Execution Time: ~15 minutes

Success Criteria: 100% pass rate

Regression Test Suite (Weekly Execution):

UX05US05_TC_003, UX05US05_TC_004, UX05US05_TC_005, UX05US05_TC_006, UX05US05_API_002

Execution Time: ~2 hours

Success Criteria: 95% pass rate

Full Test Suite (Release Execution):

All test cases including user journeys and performance tests

Execution Time: ~8 hours

Success Criteria: 90% pass rate

Dependency Map

Sequential Dependencies:

UX05US05_TC_001 → All other UI tests

UX05US05_API_001 → All API tests

Authentication tests → Role-based tests

Parallel Execution Groups:

Group 1: Basic UI tests (TC_001, TC_002)

Group 2: Search & Filter tests (TC_003, TC_004)

Group 3: Detail & User Journey tests (TC_005, TC_007, TC_008)

Group 4: Performance & Compatibility tests (TC_009, TC_010)

TEST DATA REQUIREMENTS

Realistic Utility Company Data

Companies:

Atlantic Power Company (atlanticpower.com)

Midwest Energy Solutions (midwestenergy.com)

Pacific Grid Services (pacificgrid.com)

Southern Utility Corp (southernutility.com)

Sample Messages:

Monthly Energy Usage Report - john.doe@atlanticpower.com - Email - Delivered

Payment Confirmation - smith.jane@midwestenergy.com - Email - Delivered

Service Outage Notification - +15551234567 - SMS - Sent

Account Verification - robert.johnson@pacificgrid.com - Email - Failed

Usage Alert - +15559876543 - SMS - Delivered

Invoice #INV-2025-04-123 - mary.williams@southernutility.com - Email - Pending

Scheduled Maintenance Complete - neighborhoods@atlanticpower.com - Notification - Delivered

Energy Saving Tips - all-customers@midwestenergy.com - Notification - Sent

Performance Benchmarks

Page Load Time: <3 seconds

Search Response: <500ms

Filter Application: <500ms

Message Detail Load: <1 second

Concurrent Users: 200+ supported

Integration Test Points

User Authentication Service

Message Delivery Service (Email/SMS/WhatsApp)

Customer Database

Audit Logging System

Notification Service

This comprehensive test suite covers all acceptance criteria, business rules, and user journeys for the Message History Management System, ensuring robust testing across all user roles and technical requirements.