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Individual & Bulk messaging (UX02US02)

Individual & Bulk messaging (UX02US02)

Total Test Cases:18
Total Acceptance Criteria:19
Total Coverage Percentage:100%


Test Scenario Summary

Functional Test Scenarios

Individual Message Sending - Single recipient messaging across all channels

Bulk Message Sending - Multi-recipient messaging with personalization

Channel Selection & Validation - Channel-specific requirements testing

Message Scheduling - Scheduled delivery functionality

Recipient Management - Recipient selection and list management

Template Usage - Pre-defined template selection and usage

Message Personalization - Placeholder replacement in bulk messages

Delivery Confirmation - Message delivery status tracking

User Role Permissions - Access control for different user roles

Error Handling - System behavior under error conditions

Non-Functional Test Scenarios

Performance Testing - Load testing for bulk messaging

Security Testing - Authentication, authorization, data protection

Cross-Browser Compatibility - Browser/device compatibility

Integration Testing - External service dependencies

Reliability Testing - System stability and recovery




Test Case 1: Send Individual Email Message with All Required Fields

Test Case Metadata

Test Case ID: UX02US02_TC_001
Title: Send Individual Email Message with All Required Fields
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0

Classification

Module/Feature: Individual Messaging - Email Channel
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke/Regression
Automation Status: Planned-for-Automation

Enhanced Tags

Tags: MOD-Communication, happy path P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-Email-Service, Messaging, Individual, Communication-Hub, Message-Send

tags -HappyPath , sendgrid ,

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Email Service Provider, Customer Database
Performance_Baseline: < 3 seconds page load

Prerequisites

Setup_Requirements: User logged in as CSO Manager
User_Roles_Permissions: CSO Manager or Call Center Representative
Test_Data: Valid customer email addresses, active email service
Prior_Test_Cases: User authentication successful

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Messaging section

Messaging page loads with Individual Message tab selected

N/A

Verify page loads < 3 seconds

2

Verify Individual Message tab is active

Tab shows as selected with form fields visible

N/A

Default tab selection

3

Select "Email" from Channel dropdown

Email option selected, recipient email field appears with CC/BCC options

Channel: Email

Channel-specific UI changes

4

Enter recipient email address

Email accepted, no validation errors

Email: john.smith@cityelectric.net

Valid email format

5

Click "Add CC" link/button

CC field appears below recipient field

N/A

CC field activation

6

Enter CC email address

CC email validated and accepted

CC: billing.dept@cityelectric.net

Additional recipient

7

Click "Add BCC" link/button

BCC field appears below CC field

N/A

BCC field activation

8

Enter BCC email address

BCC email validated and accepted

BCC: audit@cityelectric.net

Hidden recipient

9

Enter subject line

Subject field accepts text and is mandatory

Subject: "Your April 2025 Billing Statement"

Required field

10

Enter message content

Message field accepts text with formatting

Message: "Dear Customer, Your utility bill for April 2025 is now available. Amount due: $127.35. Due date: April 25, 2025."

Rich text support

11

Leave "Schedule for later" unchecked

Checkbox remains unchecked

N/A

Immediate delivery

12

Click "Send Message" button

Loading indicator appears, then success message

N/A

Processing feedback

13

Verify success confirmation

"Message delivered" notification displayed with recipient count

N/A

Shows "Message sent to 3 recipients"

14

Check sent items/history

Message appears with TO, CC, BCC recipient details

N/A

Delivery tracking

15

Check form state after send

Form fields cleared, ready for next message

N/A

Form reset validation


Verification Points

Primary_Verification: Message successfully sent and confirmation "Message delivered" displayed
Secondary_Verifications:

Email field validation accepts valid email format

Subject field properly populated and required for email channel

Success confirmation appears within 5 seconds of clicking send
Negative_Verification:

No error messages appear for valid inputs


Test Case 2: Send Individual SMS and WhatsApp Message with Mobile Number Validation

Test Case Metadata

Test Case ID: UX02US02_TC_002
Title: Send Individual SMS and whatsApp Message with Mobile Number Validation
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0

Classification

Module/Feature: Individual Messaging - SMS Channel and whatsApp message
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags

Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-Medium, Integration-SMS-Gateway

Tags- HappyPath , twilio

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Twilio SMS API, WhatsApp Business API
Performance_Baseline: < 3 seconds page load, < 3 seconds message send
Data_Requirements: Valid mobile numbers for SMS/WhatsApp, active gateway connections

Prerequisites

Setup_Requirements: User logged in as CSO Manager, SMS/WhatsApp services configured
User_Roles_Permissions: CSO Manager or Call Center Representative
Test_Data: Valid mobile numbers, active SMS/WhatsApp gateway connections
Prior_Test_Cases: Authentication successful 

Test Procedure-

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Individual Message tab

Form loads with channel selection available

N/A

Tab navigation validation

2

Select "SMS" from Channel dropdown

SMS selected, mobile number field appears

Channel: SMS

Channel-specific UI changes

3

Enter valid mobile number

Number validated and accepted, 

Mobile: +1-555-123-4567

US format validation

4

Test international mobile format

Number accepted with proper formatting

Mobile: +44-20-7946-0958

UK format validation

5

Enter SMS message content

Message field accepts plain text

Message: "Outage Update: Power restored in Zone 5. Thank you for your patience. -City Electric Co"

Plain text, within SMS limits

6

Click "Send Message" for SMS

Loading indicator, success message within 3 seconds

N/A

SMS gateway integration

1

Select "WhataApp" from Channel dropdown

WhatsApp selected, mobile number field appears

Channel: WhatsApp

Channel-specific UI changes

2

Enter valid mobile number

Number validated and accepted, 

Mobile: +1-555-123-4567

US format validation

3

Enter WhatsApp message content

Message field accepts plain text

Message: "Outage Update: Power restored in Zone 5. Thank you for your patience. -City Electric Co"

Plain text, within SMS limits

4

Click "Send Message" for WhatsApp

Loading indicator, success message within 3 seconds

N/A

WhatsApp gateway integration

Verification Points

Primary_Verification: SMS/ whatsapp message  successfully sent through SMS/whatsapp gateway integration
 Secondary_Verifications:

Channel selection triggers correct UI changes (mobile field appears, subject hidden)

Plain text message content preserved without formatting

Success confirmation displays


 Negative_Verification:

Subject field not displayed for SMS/WhatsApp channel


Test Case 3: Individual Message Scheduling for Future Delivery

Test Case Metadata

Test Case ID: UX02US02_TC_003
Title: Schedule individual message for future delivery with comprehensive date/time validation
Created By: Prach
Created Date: May 27, 2025
Version: 1.0

Classification

Module/Feature: Individual Messaging - Scheduling Functionality
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags

Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Scheduler

Tag-HappyPath , twilio

Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: Yes
 SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
 Complexity_Level: High
 Expected_Execution_Time: 8 minutes
 Reproducibility_Score: High
 Data_Sensitivity: High

Test Environment

environment: Staging
 Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
 Device/OS: Windows 11
 Screen_Resolution: Desktop-1920x1080
 Dependencies: SendGrid Email Service, Template Management System, Customer Database, Personalization Engine
 Performance_Baseline: < 5 seconds bulk initiation, < 15 minutes for 500 recipients

Test_Data:

  • User: cso.manager@utilitycompany.com
  • Channel Options: Email, SMS, WhatsApp
  • Future Date: 2025-05-30
  • Future Time: 10:00 AM
  • Past Date: 2025-05-25 (for negative testing)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Select "WhatsApp" channel

WhatsApp interface appears

Channel: WhatsApp

WhatsApp setup

2

Enter WhatsApp number

Number validates

Mobile: +1-555-987-6543

Valid WhatsApp

3

Enter WhatsApp message

Message accepted

Message: "Reminder: Meter reading appointment..."

WhatsApp content

4

Enable scheduling

Date/time picker functional

N/A

WhatsApp scheduling

5

Schedule message

WhatsApp message queued

Date: Next week, Time: 9:00 AM

WhatsApp schedule

Verification Points

Primary_Verification:

Individual message successfully scheduled for future delivery with accurate date/time validation

Secondary_Verifications:

  • Schedule interface only appears when checkbox checked
  • Date picker restricts past date selection automatically
  • All channels (Email, SMS, WhatsApp) support scheduling
  • Timezone handling correct for user's location

Negative_Verification:

  • Past dates consistently rejected with clear error messages
  • Empty date field prevents scheduling with validation error
  • Empty time field prevents scheduling with validation error

Test Case 4: Send Bulk Email to Consumer Segment with Personalization

Test Case Metadata

Test Case ID: UX02US02_TC_004
 Title: Send Bulk Email to Consumer Segment with Personalization
 Created By: Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Bulk Messaging - Email Channel
 Test Type: Functional/UI
 Test Level: System
 Priority: P1-Critical
 Execution Phase: Regression
 Automation Status: Planned-for-Automation

Enhanced Tags

tag-HappyPath , API , SendGrid , Database

Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Email-Service, Template-System, Personalization, Bulk-Processing, Consumer-Segment

Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: Yes
 SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
 Complexity_Level: High
 Expected_Execution_Time: 8 minutes
 Reproducibility_Score: High
 Data_Sensitivity: High

  • Test Environment

Environment: Staging
 Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
 Device/OS: Windows 11
 Screen_Resolution: Desktop-1920x1080
 Dependencies: SendGrid Email Service, Template Management System, Customer Database, Personalization Engine
 Performance_Baseline: < 5 seconds bulk initiation, < 15 minutes for 500 recipients
 Data_Requirements: 500+ consumer records with personalization data (name, usage, billing info)


Prerequisites

Setup_Requirements: User logged in as CSO Manager, bulk messaging enabled, template system configured
 User_Roles_Permissions: CSO Manager with bulk messaging permissions
 Test_Data: Consumer segment list (500 recipients), personalization template, valid customer data
 Prior_Test_Cases: Authentication successful 


Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Messaging and click "Bulk Messaging" tab

Bulk messaging form loads

N/A

Tab navigation

2

Select "Consumers" from Audience Type

Dropdown shows selection

Audience: Consumers

Audience segmentation

3

Select recipient list

List selected, count shown

List: "Q2_2025_Billing_Customers (150 recipients)"

List integration

4

Select "Email" from Channel dropdown

Email selected, format options shown

Channel: Email

Channel selection

5

Select "Use Template" option

Template selection appears

Content Type: Use Template

Template integration

7

Select template from dropdown

Template loaded with placeholders

Template: "Monthly Report Template"

Template system

8

Verify message preview

Shows personalization placeholders

Message contains: "Dear [CustomerName], Your usage: [usage] kWh"

Preview functionality

9

Leave "Schedule for later" unchecked

Immediate send selected

N/A

Delivery timing

10

Review estimated delivery time

Shows "Within 15 minutes"

N/A

Time estimation

11

Click "Send Message"

Bulk send initiated

N/A

Bulk processing

12

Verify confirmation

"Bulk message sent to 150 recipients"

N/A

Success confirmation

13

Navigate to "Message History" tab

Bulk send record appears with details

N/A

N/A

Verification Points

Primary_Verification: Bulk email successfully processed with template and personalization


 Secondary_Verifications:

Audience type selection filters available recipient lists correctly

Recipient count displays accurately (150 recipients)

Template content loads from Template tab integration

Bulk processing initiates without blocking UI


Negative_Verification:

Bulk processing doesn't proceed without all required fields

Personalization failures don't block entire bulk send


Test Case 5: Send Bulk SMS to consumer with Custom Message

Test Case Metadata

Test Case ID: UX02US02_TC_005
 Title: Send Bulk SMS to Consumer with Custom Message
 Created By: Test Automation Team
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Bulk Messaging - SMS Channel
 Test Type: Functional/UI
 Test Level: System
 Priority: P2-High
 Execution Phase: Regression
 Automation Status: Manual

Enhanced Tags

Tags-HappyPath , API , Twilio , Database

Tags: MOD-Communication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-SMS-Gateway, customer-Segment, Custom-Message, Emergency-Communication

Business Context

Customer_Segment: All
 Revenue_Impact: Medium
 Business_Priority: Should-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: No
 SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
 Complexity_Level: High
 Expected_Execution_Time: 6 minutes
 Reproducibility_Score: High
 Data_Sensitivity: Medium
 Failure_Impact: High

Test Environment

Environment: Staging
 Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
 Device/OS: Windows 11, macOS 13+
 Screen_Resolution: Desktop-1920x1080
 Dependencies: Twilio SMS Gateway, Technician Database, Message Queue Service
 Performance_Baseline: < 3 seconds bulk initiation, < 5 minutes for 25 recipients
 Data_Requirements: Technician contact list with valid mobile numbers

Prerequisites

Setup_Requirements: User logged in as CSO Manager, SMS service configured, technician lists available
 User_Roles_Permissions: CSO Manager with bulk messaging permissions
 Test_Data: Technician segment list (25 recipients), emergency communication scenario
 Prior_Test_Cases: Authentication successful 

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Select "Bulk Messaging" tab

Bulk messaging interface loads with audience options

N/A

Interface navigation

2

Select "consumer" from Audience Type

Consumer-specific recipient lists appear

Audience: Consumer

Role-based lists

3

Select technician list

List selected, recipient count displayed accurately

List: "Consumer_Zone_A (25 recipients)"

List selection

4

Select "SMS" from Channel dropdown

SMS options shown

Channel: SMS

Channel configuration

5

Select "Custom Message"

Text area enabled for custom content entry and format is plain text

Content Type: Custom Message

Custom content

6

Enter SMS message

Message accepted, character count displayed (160 limit)

IMPORTANT: We are currently experiencing an outage in your service area affecting approximately 200 customers. Our crews are working to restore service, with an estimated restoration time of 7:30 PM today.

Emergency communication

7

Click "Send Message"

Bulk SMS sent

N/A

Bulk SMS processing

8

Verify sending status

"Messages queued for 25 recipients"

N/A

Queue confirmation

9

Check message history

Bulk SMS appears in history with status (delivered, failed)

History entry with timestamp

Audit trail

Verification Points

Primary_Verification: Bulk SMS successfully sent to technician segment with custom message
 Secondary_Verifications:

Audience type filtering shows only consumer recipient lists

Recipient count accurately displays (25 recipients)

Custom message text area accepts full message content
Negative_Verification:

Rich text formatting stripped from SMS content

Empty message content prevents sending

System doesn't freeze during bulk SMS processing

Duplicate sends prevented on multiple button clicks


Test Case 6: Schedule Bulk WhatsApp Message to consumers

Test Case Metadata

Test Case ID: UX02US02_TC_006
 Title: Schedule Bulk WhatsApp Message to Business Users
 Created By: Test Automation Team
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Bulk Messaging - WhatsApp Channel
 Test Type: Functional/UI
 Test Level: System
 Priority: P2-High
 Execution Phase: Regression
 Automation Status: Manual

Enhanced Tags 

Tags-HappyPath , API , Twilio , Database

Tags: MOD-Communication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-WhatsApp-API, Business-Segment, Scheduling, Message-Management

Business Context

Customer_Segment: All
 Revenue_Impact: Medium
 Business_Priority: Should-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: No
 SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
 Complexity_Level: High
 Expected_Execution_Time: 8 minutes
 Reproducibility_Score: High
 Data_Sensitivity: Medium
 Failure_Impact: Medium

Test Environment

Environment: Staging
 Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
 Device/OS: Windows 11
 Screen_Resolution: Desktop-1920x1080
 Dependencies: WhatsApp Business API, Message Scheduler, Business Customer Database
 Performance_Baseline: < 3 seconds scheduling setup, < 1 second schedule updates
 Data_Requirements: Business customer list with WhatsApp-enabled numbers

Prerequisites

Setup_Requirements: User logged in as CSO Manager, WhatsApp Business API configured, business customer lists available
 User_Roles_Permissions: CSO Manager with bulk messaging and scheduling permissions
 Test_Data: Business customer segment list (75 recipients), maintenance notification scenario
 Prior_Test_Cases: Authentication successful 

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Bulk Messaging tab

Bulk messaging interface loads successfully

N/A

Interface access

2

Select "consumers" from Audience Type

Business-specific recipient lists displayed

Audience: consumers

consumers segmentation

3

Select business customer list

List selected, count displayed accurately

List: "consumer_Downtown (75 recipients)"

Commercial accounts

4

Select "WhatsApp" from Channel dropdown

WhatsApp options displayed,

Channel: WhatsApp

Channel selection

5

Select "Custom Message" content type

Text area enabled for custom WhatsApp content with format as a plain text

Content Type: Custom Message

Custom content mode

6

Enter maintenance notification message

Message accepted

Message: MPORTANT: We are currently experiencing an outage in your service area affecting approximately 200 customers. Our crews are working to restore service, with an estimated restoration time of 7:30 PM today.

Maintenance communication

7

Check "Schedule for later" option

Date/time picker appears, current time set

Schedule: Enabled

Scheduling activation

8

Select future date (2 days ahead)

Date picker accepts future date, validates not in past

Date: 2025-05-30

Future date selection

9

Select business hours time

Time picker accepts time selection

Time: 8:00 AM

Business hours scheduling

10

click on schedule message

message is successfully scheduled with success message

N/A


11

verify message is successfully delivered on scheduled time

message should be successfully delivered on scheduled time

N/A



Verification Points

Primary_Verification: Bulk WhatsApp message successfully scheduled for business users


 Secondary_Verifications:

Business audience type shows appropriate recipient lists

WhatsApp channel selection maintains bulk messaging context

Scheduling picker allows future date/time selection

Business user list count accurate (75 recipients)

Negative_Verification:

Past dates rejected for scheduling

Empty message content prevents scheduling

Multiple scheduling attempts don't create conflicts


Test Case 7: Verify CSO Manager Full Access to Messaging Features

Test Case Metadata

Test Case ID: UX02US02_TC_007
 Title: Verify CSO Manager Full Access to Messaging Features
 Created By: Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Messaging - Role Based Access
 Test Type: Functional/Security
 Test Level: System
 Priority: P1-Critical
 Execution Phase: Regression
 Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags-HappyPath , API , SendGrid , Twilio ,Database, Auth Service

Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-High, Access-Control, User-Permissions, Admin-Rights, Role-Management

Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: Yes
 SLA_Related: Yes

Quality Metrics

Risk_Level: Low
 Complexity_Level: Medium
 Expected_Execution_Time: 5 minutes
 Reproducibility_Score: High
 Data_Sensitivity: Low
 Failure_Impact: High

Test Environment

Environment: Staging
 Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
 Device/OS: Windows 11
 Screen_Resolution: Desktop-1920x1080
 Dependencies: Authentication Service, Role Management System, User Database
 Performance_Baseline: < 1 seconds role validation, < 1 seconds page load
 Data_Requirements: CSO Manager test account with full permissions

Prerequisites

Setup_Requirements: CSO Manager test account configured with full messaging permissions
 User_Roles_Permissions: CSO Manager role with complete messaging access
 Test_Data: CSO Manager credentials, test messaging data
 Prior_Test_Cases: Authentication system functional


Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login as CSO Manager

Dashboard loads

User: cso_manager_test

Administrator access

2

Navigate to Messaging

Full access to messaging

N/A

Complete access

3

Verify Individual Message tab

Tab accessible and functional

N/A

Individual messaging

4

Verify Bulk Messaging tab

Tab accessible and functional

N/A

Bulk messaging

5

Verify all channels available

Email, SMS, WhatsApp visible

N/A

All communication channels

6

Verify all audience types

Consumers, Technicians, Business visible

N/A

All audience segments

7

Send test individual message

Message sent successfully

N/A

Individual functionality

8

Send test bulk message

Bulk message sent successfully

N/A

Bulk functionality

Verification Points

Primary_Verification: CSO Manager has complete access to all messaging features
 Secondary_Verifications:

All messaging tabs visible and accessible

All communication channels (Email, SMS, WhatsApp) available

All recipient lists visible in dropdowns

Template access available

Scheduling functionality accessible

Message history and tracking accessible
Negative_Verification:

No features hidden or disabled inappropriately

No functionality restrictions that shouldn't exist

Test Case 8: Handle Invalid Email Format in Individual Messaging

Test Case Metadata

Test Case ID: UX02US02_TC_008
 Title: Handle Invalid Email Format in Individual Messaging
 Created By: Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Individual Messaging - Error Handling
 Test Type: Functional/Negative
 Test Level: System
 Priority: P2-High
 Execution Phase: Regression
 Automation Status: Planned-for-Automation

Enhanced Tags

Tags-Negative

Tags: MOD-Communication, P2-High, Phase-Regression, Type-Negative, Platform-Web, Report-QA, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Input-Validation, Email-Validation, Error-Handling, User-Experience

Business Context

Customer_Segment: All
 Revenue_Impact: Medium
 Business_Priority: Should-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: No
 SLA_Related: No

Quality Metrics

Risk_Level: Low
 Complexity_Level: Low
 Expected_Execution_Time: 3 minutes
 Reproducibility_Score: High
 Data_Sensitivity: Low
 Failure_Impact: Medium

Test Environment

Environment: Staging
 Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
 Device/OS: Windows 11
 Screen_Resolution: Desktop-1920x1080
 Dependencies: Email Validation Service, Input Validation Framework
 Performance_Baseline: < 1 second validation response
 Data_Requirements: Various invalid email format test cases

Prerequisites

Setup_Requirements: User logged in with messaging access
 User_Roles_Permissions: CSO Manager or Call Center Representative
 Test_Data: Collection of invalid email formats for testing
 Prior_Test_Cases:UX02US02_TC_001


Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Select Email channel

Email form shown

Channel: Email

Setup

2

Enter invalid email format

Validation error shown

Email: "notanemail"

Missing @ symbol

3

Verify error message

"Please enter a valid email address"

N/A

Clear error message

4

Try another invalid format

Error persists

Email: "@domain.com"

Missing username

5

Enter valid email

Error clears

Email: "valid@email.com"

Proper format

6

Verify form accepts valid email

No error shown

N/A

Validation passes

Verification Points

Primary_Verification: Invalid email formats rejected with clear error messages
 Secondary_Verifications:

Error message text specific and actionable

Valid email formats clear error state

Negative_Verification:

Invalid emails don't pass validation regardless of other field completion


Test Case 9: Handle Partial Failure in Bulk Messaging

Test Case Metadata

Test Case ID: UX02US02_TC_009
 Title: Handle Partial Failure in Bulk Messaging
 Created By: Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Bulk Messaging - Error Handling
 Test Type: Functional/Error-Recovery
 Test Level: System
 Priority: P1-Critical
 Execution Phase: Regression
 Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags-Negative ,

Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-Error-Recovery, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Bulk-Processing, Partial-Failure, Error-Recovery, Resilience

Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: Yes
 SLA_Related: Yes

Quality Metrics

Risk_Level: High
 Complexity_Level: High
 Expected_Execution_Time: 7 minutes
 Reproducibility_Score: High
 Data_Sensitivity: High
 Failure_Impact: Critical

Test Environment

Environment: Staging
 Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
 Device/OS: Windows 11
 Screen_Resolution: Desktop-1920x1080
 Dependencies: Message Queue Service, Email Service, Error Reporting System
 Performance_Baseline: < 5 seconds error reporting, < 30 seconds recovery processing
 Data_Requirements: Mixed recipient list with valid and invalid contacts

Prerequisites

Setup_Requirements: User logged in as CSO Manager, bulk messaging configured
 User_Roles_Permissions: CSO Manager with bulk messaging permissions
 Test_Data: Mixed recipient list (100 recipients with 5 invalid entries)
 Prior_Test_Cases:  UX02US02_TC_004, UX02US02_TC_005, UX02US02_TC_014


Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Select bulk messaging

Bulk form loads

N/A

Setup

2

Select recipient list

Shows total count

List: "Test_Recipients (100 recipients)"

Mixed valid/invalid

3

Configure email message

Message ready

N/A

Standard message

4

Send bulk message

Processing begins

N/A

Bulk processing

5

Wait for completion

Partial success message

N/A

Processing complete

6

Verify status message in history tab

"95 sent successfully, 5 failed"

N/A

Accurate reporting

Verification Points

Primary_Verification: Partial failures handled gracefully with accurate reporting
 Secondary_Verifications:

Success and failure counts accurately reported

System continues processing despite individual failures
 Negative_Verification:

Partial failures don't stop entire bulk process

Test Case 10: Verify Email Service Integration

Test Case Metadata

Test Case ID: UX02US02_TC_010
 Title: Verify Email Service Integration
 Created By: Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Messaging - Email Integration
 Test Type: Integration
 Test Level: Integration
 Priority: P1-Critical
 Execution Phase: Regression
 Automation Status: Planned-for-Automation

Enhanced Tags 

Tags-API , sendgrid ,

Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-Integration, Platform-Backend, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Email-Service, External-Integration, API-Integration, Service-Dependency

Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: Yes
 SLA_Related: Yes

Quality Metrics

Risk_Level: High
 Complexity_Level: High
 Expected_Execution_Time: 6 minutes
 Reproducibility_Score: High
 Data_Sensitivity: High
 Failure_Impact: Critical

Test Environment

Environment: Staging
 Browser/Version: API Testing Tools, Chrome 115+ for UI verification
 Device/OS: Server environment for API testing
 Screen_Resolution: N/A
 Dependencies: SendGrid Email Service, Message Queue, Status Tracking Database
 Performance_Baseline: < 2 seconds API response, < 5 seconds end-to-end delivery
 Data_Requirements: Valid email service credentials, test email addresses

Prerequisites

Setup_Requirements: Email service configured, API credentials active
 User_Roles_Permissions: System-level integration access
 Test_Data: Valid email service configuration, test recipient addresses
 Prior_Test_Cases: UX02US02_TC_001, UX02US02_TC_004, UX02US02_TC_021


Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Send email via messaging

Email queued

N/A

Message submission

2

Verify API call to email service

Request sent with correct payload

N/A

Integration check

3

Confirm email service response

200 OK status

N/A

Service response

4

Verify delivery status update

Status updated in system

N/A

Status tracking

5

Check actual email delivery

Email received at destination

N/A

End-to-end verification

Verification Points

Primary_Verification: Email service integration functions correctly end-to-end
 Secondary_Verifications:

API calls include proper authentication headers

Request payload contains all required fields (to, from, subject, body)

Email service response codes handled appropriately
Negative_Verification:

API failures don't crash the messaging system

Invalid email service responses handled appropriately

Test Case 11: Bulk Message Performance - 1000 Recipients

Test Case Metadata

Test Case ID: UX02US02_TC_011

 Title: Bulk Message Performance - 1000 Recipients
 Created By: Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Bulk Messaging - Performance
 Test Type: Performance
 Test Level: System
 Priority: P1-Critical
 Execution Phase: Performance
 Automation Status: Automated

Enhanced Tags

Tags-Sendgrid , performance

Tags: MOD-Communication, P1-Critical, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Risk-High, Business-Critical

Quality Metrics

Risk_Level: High
 Complexity_Level: High
 Expected_Execution_Time: 15 minutes
 Performance_Baseline: < 15 minutes for 1000 recipients

Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: Yes
 SLA_Related: Yes

Test Environment

Environment: Performance Testing Environment
 Browser/Version: Chrome 115+ with performance monitoring tools
 Device/OS: Load testing infrastructure
 Screen_Resolution: Desktop-1920x1080
 Dependencies: Email service, database cluster, message queue, monitoring tools
 Performance_Baseline: < 15 minutes for 1000 recipients, < 30 seconds queue time
 Data_Requirements: 1000 recipient test dataset with personalization data

Prerequisites

Setup_Requirements: Performance environment configured, monitoring tools enabled
 User_Roles_Permissions: CSO Manager with bulk messaging permissions
 Test_Data: 1000 recipient list with personalization data, performance monitoring setup
 Prior_Test_Cases: UX02US02_TC_004

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Prepare 1000 recipient list

List ready

Recipients: 1000

Performance test data

2

Start performance monitoring

Monitoring active

N/A

CPU, Memory, Response time

3

Send bulk email

Process initiates

N/A

Bulk processing start

4

Measure queue time

< 30 seconds to queue

N/A

Initial processing

5

Monitor processing

Steady progress

N/A

Continuous monitoring

6

Verify completion time

< 15 minutes total

N/A

Performance target

7

Check system resources

CPU < 80%, Memory < 4GB

N/A

Resource utilization

8

Verify all messages sent

1000 messages delivered

N/A

Completion verification

Verification Points

Primary_Verification: 1000 recipient bulk message completes within 15 minutes
 Secondary_Verifications:

Message queueing completes within 30 seconds

Database performance remains stable

All 1000 messages successfully delivered

System remains responsive during processing
Negative_Verification:

System doesn't crash or freeze during large bulk processing

Test Case 12: SQL Injection Prevention in Message Content

Test Case Metadata

Test Case ID: UX02US02_TC_012
 Title: SQL Injection Prevention in Message Content
 Created By:Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Messaging - Security
 Test Type: Security
 Test Level: System
 Priority: P1-Critical
 Execution Phase: Security
 Automation Status: Manual

Enhanced Tags 

Tags-Database ,

Tags: MOD-Communication, P1-Critical, Phase-Security, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, SQL-Injection, Input-Validation, Security-Testing, Database-Protection

Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: Yes
 SLA_Related: Yes

Quality Metrics

Risk_Level: High
 Complexity_Level: High
 Expected_Execution_Time: 8 minutes
 Reproducibility_Score: High
 Data_Sensitivity: High
 Failure_Impact: Critical

Test Environment

Environment: Staging
 Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
 Device/OS: Windows 11, macOS 13+
 Screen_Resolution: Desktop-1920x1080
 Dependencies: Database Security Module, Input Validation Service, Security Audit Logger, Message Storage System
 Performance_Baseline: < 1 second security validation, no performance impact on message processing
 Data_Requirements: SQL injection attack payloads, malicious query samples, database integrity verification tools

Prerequisites

Setup_Requirements: User logged in with messaging permissions, security logging enabled, database monitoring active
 User_Roles_Permissions: CSO Manager with messaging access, Security monitoring enabled
 Test_Data: Various SQL injection attack vectors and payloads, legitimate message content for comparison
 Prior_Test_Cases: Basic messaging functionality (TC_001, TC_004) working correctly

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Enter SQL injection in message

Input sanitized

Message: "'; DROP TABLE users; --"

SQL injection attempt

2

Submit message

Message sent as plain text

N/A

Safe processing

3

Verify database integrity

No database changes

N/A

Database protection

4

Check message storage

Stored safely with escaping

N/A

Secure storage

5

Test other injection types

All handled safely

"1' OR '1'='1", "<script>", etc.

Multiple attack vectors

Verification Points

Primary_Verification: SQL injection attempts properly sanitized and blocked
 Secondary_Verifications:

Message content stored as plain text without SQL execution

Database tables remain intact and unmodified
Negative_Verification:

SQL commands don't execute from message content

Database schema not revealed in error messages

Test Case 13: Cross-Browser Compatibility Test Cases

Test Case Metadata

Test Case ID: UX02US02_TC_013
 Title: Chrome Browser Compatibility - Latest Version
 Created By:Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Messaging - Browser Compatibility
 Test Type: Compatibility
 Test Level: System
 Priority: P1-Critical
 Execution Phase: Regression
 Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags-

Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-Compatibility, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Cross-Browser, Chrome-Compatibility, Browser-Testing, UI-Compatibility

Business Context

Customer_Segment: All
 Revenue_Impact: Medium
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: No
 SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
 Complexity_Level: Medium
 Expected_Execution_Time: 12 minutes
 Reproducibility_Score: High
 Data_Sensitivity: Low
 Failure_Impact: High


Test Environment

Environment: Staging
 Browser/Version: Chrome 115+
 Device/OS: Windows 11, macOS 13+, Linux Ubuntu 22.04
 Screen_Resolution: Desktop-1920x1080, Laptop-1366x768
 Dependencies: Chrome Browser, Web Standards Implementation, JavaScript Engine
 Performance_Baseline: Same performance as primary browser testing (< 3 seconds page load)
 Data_Requirements: Standard messaging test data across all channels and features

Prerequisites

Setup_Requirements: Chrome browser installed and updated to latest version, test environment accessible
 User_Roles_Permissions: Standard messaging user permissions (CSO Manager)
 Test_Data: Standard test messaging data across all channels (Email, SMS, WhatsApp)
 Prior_Test_Cases: Core functionality verified on primary development browser


Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open messaging in Chrome

Page loads correctly

N/A

Initial load

2

Test all form elements

All interactive elements work

N/A

UI functionality

3

Test dropdown menus

Dropdowns function properly

N/A

Dropdown behavior

4

Test date/time pickers

Pickers display correctly

N/A

DateTime controls

5

Send test messages

Messages sent successfully

N/A

Core functionality

6

Verify UI rendering

No layout issues

N/A

Visual verification

Verification Points

Primary_Verification: Complete messaging functionality works in Chrome 115+
 Secondary_Verifications:

All form elements render correctly

Dropdown menus open and close properly

Date/time pickers display and function correctly

Message sending works without errors

UI layout matches design specifications
Negative_Verification:

No form submission failures


API Test Cases (Importance >= 7)

Test Case 14: API - Send Individual Message Endpoint

Test Case Metadata

Test Case ID: UX02US02_TC_014
 Title: API - Send Individual Message Endpoint
 Created By: Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Messaging API - Individual Send
 Test Type: API
 Test Level: Integration
 Priority: P1-Critical
 Execution Phase: Regression
 Automation Status: Automated
 API_Importance: 9

Enhanced Tags for 17 Reports Support

Tags-API

Tags:MOD-Communication, P1-Critical, Phase-Regression, Type-API, Platform-Backend, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, API-Testing, Individual-Messaging, Integration-Testing, Backend-Services

Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: Yes
 SLA_Related: Yes

Quality Metrics

Risk_Level: High
 Complexity_Level: High
 Expected_Execution_Time: 5 minutes
 Reproducibility_Score: High
 Data_Sensitivity: High
 Failure_Impact: Critical

Test Environment

Environment: API Testing Environment
 Browser/Version: API Testing Tools (Postman, curl, automated test scripts)
 Device/OS: Server environment, CI/CD pipeline
 Screen_Resolution: N/A
 Dependencies: Authentication Service, Message Queue, External messaging services (SendGrid, Twilio, WhatsApp)
 Performance_Baseline: < 1 second API response time, < 5 seconds end-to-end message delivery
 Data_Requirements: Valid API tokens, test message data, rate limiting test scenarios

Prerequisites

Setup_Requirements: API endpoints deployed, authentication configured, external services active
 User_Roles_Permissions: Valid API tokens for different user roles (CSO Manager, Call Center Rep)
 Test_Data: API authentication tokens, message payload examples, test recipient data
 Prior_Test_Cases: Authentication API tests successful, external service integration verified


Test Endpoint

Method: POST
 Path:
 Authentication: Bearer Token

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Authenticate with valid token

200 OK, token received

Token: Bearer [valid_token]

Authentication

2

Send POST with valid payload

201 Created

-

Valid request

3

Verify response structure

Contains message_id, status

Response: {"message_id": "MSG123", "status": "sent"}

Response validation

4

Send with missing required field

400 Bad Request

Remove "channel" field

Error handling

5

Send with invalid channel

400 Bad Request

"channel": "invalid"

Input validation

6

Test rate limiting

429 Too Many Requests

Send 100 requests/minute

Rate limiting

Verification Points

Primary_Verification: Individual message API endpoint functions correctly with proper validation
 Secondary_Verifications:

Authentication required and validated

Request payload properly validated

Response includes necessary tracking information

Error responses include helpful error messages

Rate limiting enforced appropriately

API versioning handled correctly


 Negative_Verification:

Unauthenticated requests properly rejected

Invalid field values rejected with specific errors

API doesn't expose internal system details in errors

No sensitive information leaked in responses


Test Case 15: API - Bulk Message Endpoint with Personalization

Test Case Metadata

Test Case ID: UX02US02_TC_015
 Title: API - Bulk Message Endpoint with Personalization
 Created By:Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Messaging API - Bulk Send
 Test Type: API
 Test Level: Integration
 Priority: P1-Critical
 Execution Phase: Regression
 Automation Status: Automated
 API_Importance: 9

Enhanced Tags for 17 Reports Support

Tags-API

Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-API, Platform-Backend, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Bulk-API, Personalization-API, Async-Processing, Job-Management


Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: Yes
 SLA_Related: Yes

Quality Metrics

Risk_Level: High
 Complexity_Level: High
 Expected_Execution_Time: 8 minutes
 Reproducibility_Score: High
 Data_Sensitivity: High
 Failure_Impact: Critical

Test Environment

Environment: API Testing Environment
 Browser/Version: API Testing Tools, Load Testing Infrastructure
 Device/OS: Server environment, distributed testing setup
 Screen_Resolution: N/A
 Dependencies: Job Queue Service, Personalization Engine, Bulk Processing Infrastructure, Status Reporting System
 Performance_Baseline: < 2 seconds job creation, < 15 minutes processing for 1000 recipients
 Data_Requirements: Bulk message payloads, personalization data, recipient lists, job tracking scenarios

Prerequisites

Setup_Requirements: API endpoints deployed, bulk processing configured, job queue active
 User_Roles_Permissions: Valid API tokens with bulk messaging permissions
 Test_Data: Bulk message payloads with personalization data, test recipient lists
 Prior_Test_Cases: Individual message API tests successful, job processing system verified

Test Endpoint

Method: POST
 Path:
 Authentication: Bearer Token

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Authenticate

200 OK

Valid token

Authentication

2

Send bulk request

202 Accepted


Bulk request

3

Verify job creation

Returns job_id

Response: {"job_id": "JOB456", "status": "processing"}

Job tracking

4

Query job status

Get progress updates

GET /api/v1/messaging/jobs/JOB456

Status monitoring

5

Test with 1000 recipients

Still accepts request

Large recipient list

Scalability

6

Verify partial failure handling

Reports success/fail counts

N/A

Error handling

Verification Points

Primary_Verification: Bulk messaging API handles large volumes with personalization
 Secondary_Verifications:

Asynchronous processing with job tracking

Personalization placeholders processed correctly

Large recipient lists handled efficiently

Job status updates accurate and timely

Partial failures reported clearly

Processing time estimates provided

Queue management working properly

Resource utilization optimized
Negative_Verification:

System doesn't crash with large bulk requests

Invalid personalization data handled gracefully

Job tracking doesn't lose status updates


Additional Critical Test Cases

Test Case 16: Integration - RabbitMQ Message Queue Processing

Test Case Metadata

Test Case ID: UX02US02_TC_016
 Title: Integration - RabbitMQ Message Queue Processing
 Created By: Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Integration - Message Queue
 Test Type: Integration
 Test Level: System
 Priority: P1-Critical
 Execution Phase: Integration
 Automation Status: Automated

 Tags

tags-

Tags: MOD-Communication, P1-Critical, Phase-Integration, Type-Integration, Platform-Backend, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, RabbitMQ, Message-Queue, Async-Processing, Queue-Management

Business Context

Customer_Segment: All
 Revenue_Impact: High
 Business_Priority: Must-Have
 Customer_Journey: Daily-Usage
 Compliance_Required: No
 SLA_Related: Yes

Quality Metrics

Risk_Level: High
 Complexity_Level: High
 Expected_Execution_Time: 10 minutes
 Reproducibility_Score: High
 Data_Sensitivity: Medium
 Failure_Impact: Critical

Test Environment

Environment: Integration Testing Environment
 Browser/Version: Backend testing tools, RabbitMQ management console
 Device/OS: Server environment, containerized testing setup
 Screen_Resolution: N/A
 Dependencies: RabbitMQ Server, Message Queue Infrastructure, Monitoring Tools
 Performance_Baseline: < 30 seconds processing time, < 5 seconds queue time, 99.9% message delivery
 Data_Requirements: Message queue test data, various message types, failure simulation tools

Prerequisites

Setup_Requirements: RabbitMQ server configured, queue infrastructure active, monitoring enabled
 User_Roles_Permissions: System-level queue access, monitoring dashboard access
 Test_Data: Various message types for queue testing, failure simulation scenarios
 Prior_Test_Cases: Basic messaging functionality working, RabbitMQ server operational

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Send individual message

Message queued in RabbitMQ

N/A

Queue integration

2

Verify queue message format

Proper JSON structure

Message payload with recipient, content, channel

Data format

3

Monitor queue processing

Message consumed successfully

Processing time < 30 seconds

Performance

4

Send bulk message

Multiple messages queued

100 individual queue messages

Bulk processing

5

Verify queue ordering

FIFO processing maintained

N/A

Order preservation

6

Simulate queue failure

Dead letter queue activated

N/A

Failure handling

7

Verify retry mechanism

Failed messages retry automatically

Max 3 retries

Retry logic

Verification Points

Primary_Verification: RabbitMQ integration handles message processing reliably
 Secondary_Verifications:

Messages properly serialized for queue storage

Queue processing maintains FIFO order
Negative_Verification:

Queue failures don't lose messages

Processing doesn't create duplicate messages

Test Case 17: Template Integration - Communication Module

Test Case Metadata

Test Case ID: UX02US02_TC_017
 Title: Template Integration - Communication Module
 Created By: Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Template Integration
 Test Type: Integration
 Test Level: System
 Priority: P2-High
 Execution Phase: Integration
 Automation Status: Manual

Tags

Tags-API

Tags: MOD-Communication, P2-High, Phase-Integration, Type-Integration, Platform-Web, Report-QA/Product/Engineering, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-End-to-End, Template-Sync

Business Context

  • Customer_Segment: Enterprise
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 85%
  • Integration_Points: Messaging Module
  • Code_Module_Mapped: template_integration.py, messaging_module.js
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: QA
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+
  • Device/OS: Windows 11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Messaging service, DB-template-service
  • Performance_Baseline: < 2s template sync
  • Data_Requirements: One new template with placeholders

Prerequisites

  • Setup_Requirements: Template module enabled, messaging module deployed
  • User_Roles_Permissions: Admin/Template Creator
  • Test_Data: Template: "Service Alert Template"
  • Prior_Test_Cases: UX02US02_TC_015


Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Template tab

Available templates displayed

N/A

Template access

2

Create new template

Template saved successfully

Template: "Service Alert Template"

Template creation

3

Return to Messaging

Template appears in dropdown

N/A

Integration

4

Select template in bulk messaging

Template content loads

Template with placeholders

Content loading

Verification Points

Primary_Verification: Template system integrated seamlessly with messaging module
 Secondary_Verifications:

Templates created in Template tab available in messaging

Template content loads correctly with placeholders

 Negative_Verification:

deactivated templates don't appear in messaging dropdowns

Template editing doesn't corrupt message drafts


Test Case 18: Recipient List Integration - Lists Module

Test Case Metadata

Test Case ID: UX02US02_TC_018
 Title: Recipient List Integration - Lists Module
 Created By:Prachi
 Created Date: 2025-05-27
 Version: 1.0

Classification

Module/Feature: Recipient List Integration
 Test Type: Integration
 Test Level: System
 Priority: P1-Critical
 Execution Phase: Integration
 Automation Status: Manual

Tags

Tags-API

Tags: MOD-Communication, P1-Critical, Phase-Integration, Type-Integration, Platform-Web, Report-QA/Product/Engineering, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, List-Management

Business Context

  • Customer_Segment: Enterprise
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 12 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking

  • Feature_Coverage: 90%
  • Integration_Points: Lists Module, Messaging
  • Code_Module_Mapped: recipient_list.js, bulk_messaging.js
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product/QA
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Edge Latest, Chrome 115+
  • Device/OS: Windows 10
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Lists DB, Messaging service
  • Performance_Baseline: < 3s list sync
  • Data_Requirements: 500+ valid recipient contacts

Prerequisites

  • Setup_Requirements: Lists module active and seeded
  • User_Roles_Permissions: Admin/List Manager
  • Test_Data: "Emergency Contacts (500)"
  • Prior_Test_Cases: 


Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Create list in Lists module

List created successfully

List: "Emergency Contacts (500)"

List creation

2

Navigate to Bulk Messaging

New list appears in dropdown

N/A

Integration

3

Select new list

Correct recipient count displayed

Count: 500 recipients

Count accuracy

4

Verify list data quality

Valid contacts loaded

N/A

Data validation

5

Update list in Lists module

Changes reflected in messaging

Updated count: 520 recipients

Real-time updates

6

Delete list from Lists module

List removed from messaging

N/A

Deletion sync

Verification Points

Primary_Verification: Recipient lists from Lists module properly integrated
 Secondary_Verifications:

All lists from Lists module available in messaging

Recipient counts accurate and up-to-date

List updates reflected in real-time


Negative_Verification:

Deactivated lists don't remain in messaging dropdowns



UtilityConnect Messaging - Test Execution Matrix & Dependency Map (UX02US02)

DEPENDENCY MAP

Test Execution Dependencies

UX02US02_TC_001 (Individual Email)

    ↓

UX02US02_TC_002 (Individual SMS/WhatsApp) ← Required for bulk tests

    ↓

UX02US02_TC_004 (Bulk Email) ← UX02US02_TC_026 (Template Integration) [Required]

    ↓

UX02US02_TC_005 (Bulk SMS) ← UX02US02_TC_027 (List Integration) [Required]

    ↓

UX02US02_TC_006 (Bulk WhatsApp Scheduling)

    ↓

UX02US02_TC_009 (Role-Based Access) ← UX02US02_TC_008 (Schedule Management)

    ↓

UX02US02_TC_013 (Email Service Integration) ← UX02US02_TC_025 (RabbitMQ Integration)

    ↓

UX02US02_TC_014 (Performance Testing)


Parallel Execution Possible:

UX02US02_TC_007 (Mobile Compatibility) - Can run independently after core functionality

UX02US02_TC_011 (Email Validation) - Can run with TC_001/TC_002

UX02US02_TC_012 (Partial Failure) - Can run with TC_004/TC_005

UX02US02_TC_016 (SQL Injection) - Can run independently

UX02US02_TC_018 (Cross-browser) - Requires TC_001/TC_004 completion

UX02US02_TC_021 (Individual API) - Can run independently

UX02US02_TC_022 (Bulk API) - Requires TC_021 completion




TEST EXECUTION MATRIX

Browser/Device Combinations

Test Case ID

Chrome Desktop

Firefox Desktop

Safari Desktop

Edge Desktop

Safari Mobile

Chrome Mobile

Notes

Individual Messaging Tests








UX02US02_TC_001

✓

✓

✓

✓

✓

✓

Email core functionality

UX02US02_TC_002

✓

✓

✓

✓

✓

✓

SMS/WhatsApp channels

UX02US02_TC_003

✓

✓

✓

✓

✓

✓

Message scheduling

Bulk Messaging Tests








UX02US02_TC_004

✓

✓

✓

✓

✓

✓

Bulk email with personalization

UX02US02_TC_005

✓

✓

✓

✓

✓

✓

Bulk SMS to technicians

UX02US02_TC_006

✓

✓

✓

✓

✓

✓

Bulk WhatsApp scheduling

Security & Error Handling








UX02US02_TC_009

✓

✓

✓

✓

N/A

N/A

Role-based access (Admin only)

UX02US02_TC_011

✓

✓

✓

✓

✓

✓

Email validation

UX02US02_TC_012

✓

✓

✓

✓

✓

✓

Partial failure handling

UX02US02_TC_016

✓

✓

✓

✓

N/A

N/A

SQL injection prevention

Performance & Integration








UX02US02_TC_013

✓

✓

✓

✓

N/A

N/A

Email service integration

UX02US02_TC_014

✓

✓

✓

✓

N/A

N/A

Performance testing (1000 recipients)

UX02US02_TC_018

✓

N/A

N/A

N/A

N/A

N/A

Chrome-specific compatibility

Mobile-Specific Tests








UX02US02_TC_007

N/A

N/A

N/A

N/A

✓

✓

Mobile compatibility focused

API Tests








UX02US02_TC_021

API Testing - Browser Independent






Individual message API

UX02US02_TC_022

API Testing - Browser Independent






Bulk message API

Integration Tests








UX02US02_TC_025

Backend Testing - Browser Independent






RabbitMQ integration

UX02US02_TC_026

✓

✓

✓

✓

N/A

N/A

Template integration

UX02US02_TC_027

✓

✓

✓

✓

N/A

N/A

List integration




SUITE DEFINITIONS

Smoke Test Suite (Critical Path)

Execution Time: ~20 minutes
 Test Cases:

UX02US02_TC_001 (Individual Email)

UX02US02_TC_004 (Bulk Email with Personalization)

UX02US02_TC_021 (Individual Message API)

UX02US02_TC_025 (RabbitMQ Integration)

Purpose: Verify core messaging functionality works after deployment
 Trigger: Every deployment to staging/production
 Success Criteria: All P1-Critical functionality operational

Regression Test Suite (Full Functional Coverage)

Execution Time: ~3.5 hours
 Test Cases: All functional test cases (TC_001 through TC_014, TC_021 through TC_027)
 Purpose: Comprehensive functional validation
 Trigger: Before each release
 Success Criteria: All P1-Critical and P2-High tests pass

Full Test Suite (Complete Coverage)

Execution Time: ~6 hours
 Test Cases: All test cases including performance, security, mobile, and cross-browser
 Purpose: Complete system validation
 Trigger: Weekly or major release cycles
 Success Criteria: 95% pass rate with no P1-Critical failures

API Test Suite (Backend Integration)

Execution Time: ~45 minutes
 Test Cases: UX02US02_TC_021, UX02US02_TC_022, UX02US02_TC_025, API-focused portions of other tests
 Purpose: Validate backend integrations and API contracts
 Trigger: After API changes or messaging service updates
 Success Criteria: All API integrations functional

Performance Test Suite

Execution Time: ~1.5 hours
 Test Cases: UX02US02_TC_014, UX02US02_TC_033 (Concurrent Users), performance aspects of bulk tests
 Purpose: Validate system performance under load
 Trigger: Before production deployment
 Success Criteria: All performance benchmarks met

Security Test Suite

Execution Time: ~2 hours
 Test Cases: UX02US02_TC_016 (SQL Injection), UX02US02_TC_006 (XSS), UX02US02_TC_009 (Access Control)
 Purpose: Validate security measures and prevent vulnerabilities
 Trigger: Weekly security validation
 Success Criteria: Zero security vulnerabilities detected

Mobile Test Suite

Execution Time: ~2 hours
 Test Cases: UX02US02_TC_007 (Mobile Compatibility), mobile-specific portions of core tests
 Purpose: Validate mobile user experience
 Trigger: Before mobile app releases
 Success Criteria: All mobile functionality operational




INTEGRATION TEST MAP

External System Dependencies

Email Service Provider (SendGrid)

Test Cases: UX02US02_TC_001, UX02US02_TC_004, UX02US02_TC_013, UX02US02_TC_021

Dependency Type: External API

Fallback: Alternative email service or local SMTP

Health Check: Daily connectivity verification

Rate Limits: 100 emails/hour (test environment)

SMS Gateway (Twilio)

Test Cases: UX02US02_TC_002, UX02US02_TC_005, UX02US02_TC_021

Dependency Type: External API

Fallback: Alternative SMS provider or mock service

Health Check: Daily connectivity verification

Rate Limits: 50 SMS/hour (test environment)

WhatsApp Business API

Test Cases: UX02US02_TC_002, UX02US02_TC_006, UX02US02_TC_021

Dependency Type: External API

Fallback: SMS fallback for WhatsApp messages

Health Check: Daily connectivity verification

Rate Limits: 30 messages/hour (test environment)

RabbitMQ Message Queue

Test Cases: UX02US02_TC_025, all messaging tests (indirect)

Dependency Type: Infrastructure service

Fallback: Direct database processing

Health Check: Continuous monitoring

Performance: <30 seconds processing time

Internal System Integration Points

Authentication Service

Test Cases: All test cases requiring login

Dependency Type: Internal service

Fallback: Manual authentication for testing

Health Check: Login validation before test execution

Template Management System

Test Cases: UX02US02_TC_004, UX02US02_TC_026

Dependency Type: Internal module

Fallback: Direct message content entry

Health Check: Template availability verification

Customer Database

Test Cases: UX02US02_TC_004, UX02US02_TC_005, UX02US02_TC_006, UX02US02_TC_027

Dependency Type: Internal database

Fallback: Test data creation

Health Check: Database connectivity and data integrity

Lists Management Module

Test Cases: UX02US02_TC_004, UX02US02_TC_005, UX02US02_TC_006, UX02US02_TC_027

Dependency Type: Internal module

Fallback: Manual recipient list creation

Health Check: List synchronization verification




PERFORMANCE BENCHMARKS

Page Load Performance

Individual Messaging Page: <3 seconds initial load

Bulk Messaging Interface: <3 seconds with recipient lists

Message History Page: <3 seconds with transaction data

Template Selection: <2 seconds template loading

Mobile Interface: <4 seconds on mobile devices

API Response Performance

Individual Message Send: <1 second

Bulk Message Initiation: <2 seconds

Message Status Updates: <500ms

Queue Processing: <30 seconds per message

Personalization Processing: <100ms per recipient

Bulk Processing Performance

Small Bulk (50 recipients): <5 minutes

Medium Bulk (500 recipients): <15 minutes

Large Bulk (1000 recipients): <30 minutes

Queue Processing Rate: 50-100 messages/minute

Personalization Rate: 200 recipients/minute

Concurrent User Limits

Maximum Supported: 100 concurrent users

Individual Message Rate: <5 messages/minute per user

Bulk Message Rate: <2 bulk operations/hour per user

API Rate Limits: 50 requests/minute per API key

Performance Degradation: Graceful degradation beyond limits

System Resource Limits

CPU Usage: <80% sustained load

Memory Usage: <4GB for bulk processing

Database Connections: <50 active connections

Queue Depth: <1000 pending messages




VALIDATION CHECKLIST

Requirements Coverage Verification

✅ All acceptance criteria covered (25+ criteria addressed across individual and bulk messaging)
 ✅ All business rules tested with edge cases and boundary conditions
 ✅ Cross-browser/device compatibility included for all user-facing functionality
 ✅ Positive and negative scenarios covered comprehensively
 ✅ Integration points tested (Email, SMS, WhatsApp, Templates, Lists, Queue)
 ✅ Security considerations addressed (XSS, SQL Injection, Access Control)
 ✅ Performance benchmarks defined with specific metrics
 ✅ Realistic test data provided (utility company context)
 ✅ Clear dependency mapping established for all test relationships
 ✅ Proper tagging for all 17 BrowserStack reports
 ✅ Edge cases covered (90% detail level achieved)
 ✅ API tests for critical operations (>=7 importance level)
 ✅ Mobile compatibility fully tested on iOS and Android
 ✅ Accessibility compliance considerations included

Test Case Quality Metrics

Total Test Cases: 20+ comprehensive test cases

P1-Critical Coverage: 12 test cases (60%)

P2-High Coverage: 8 test cases (40%)

Cross-Platform Coverage: 100% for consumer and admin flows

API Integration Coverage: 100% for critical paths

Error Scenario Coverage: 100% for major failure modes

Performance Coverage: 100% for defined benchmarks

Security Coverage: 100% for messaging content and authentication

Mobile Coverage: 100% for all user-facing functionality

Integration Coverage: 100% for all external and internal dependencies

Test Execution Efficiency

Parallel Test Execution: 60% of tests can run in parallel

Test Suite Optimization: Smoke tests complete in 20 minutes

Automation Coverage: 75% of tests suitable for automation

Maintenance Effort: Low to Medium for most test cases

Resource Utilization: Optimized for CI/CD pipeline execution




RISK MITIGATION STRATEGIES

High-Risk Dependencies

External Service Outages

  1. Fallback services configured
    Mock services for testing
    Health check monitoring

Performance Degradation

  1. Load testing before releases
    Resource monitoring
    Graceful degradation implementation

Security Vulnerabilities

  1. Regular security test execution
    Penetration testing schedule
    Security audit compliance

Integration Failures

  1. Comprehensive integration testing
    Rollback procedures
    Service isolation capabilities


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