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Individual & Bulk messaging (UX02US02)

Individual & Bulk messaging (UX02US02)

Total Test Cases:18
Total Acceptance Criteria:19
Total Coverage Percentage:100%


Test Scenario Summary

Functional Test Scenarios

Individual Message Sending - Single recipient messaging across all channels

Bulk Message Sending - Multi-recipient messaging with personalization

Channel Selection & Validation - Channel-specific requirements testing

Message Scheduling - Scheduled delivery functionality

Recipient Management - Recipient selection and list management

Template Usage - Pre-defined template selection and usage

Message Personalization - Placeholder replacement in bulk messages

Delivery Confirmation - Message delivery status tracking

User Role Permissions - Access control for different user roles

Error Handling - System behavior under error conditions

Non-Functional Test Scenarios

Performance Testing - Load testing for bulk messaging

Security Testing - Authentication, authorization, data protection

Cross-Browser Compatibility - Browser/device compatibility

Integration Testing - External service dependencies

Reliability Testing - System stability and recovery




Test Case 1: Send Individual Email Message with All Required Fields

Test Case Metadata

Test Case ID: UX02US02_TC_001
Title: Send Individual Email Message with All Required Fields
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0

Classification

Module/Feature: Individual Messaging - Email Channel
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke/Regression
Automation Status: Planned-for-Automation

Enhanced Tags

Tags: MOD-Communication, happy path P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-Email-Service, Messaging, Individual, Communication-Hub, Message-Send

tags -HappyPath , sendgrid ,

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Email Service Provider, Customer Database
Performance_Baseline: < 3 seconds page load

Prerequisites

Setup_Requirements: User logged in as CSO Manager
User_Roles_Permissions: CSO Manager or Call Center Representative
Test_Data: Valid customer email addresses, active email service
Prior_Test_Cases: User authentication successful

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Messaging section

Messaging page loads with Individual Message tab selected

N/A

Verify page loads < 3 seconds

2

Verify Individual Message tab is active

Tab shows as selected with form fields visible

N/A

Default tab selection

3

Select "Email" from Channel dropdown

Email option selected, recipient email field appears with CC/BCC options

Channel: Email

Channel-specific UI changes

4

Enter recipient email address

Email accepted, no validation errors

Email: john.smith@cityelectric.net

Valid email format

5

Click "Add CC" link/button

CC field appears below recipient field

N/A

CC field activation

6

Enter CC email address

CC email validated and accepted

CC: billing.dept@cityelectric.net

Additional recipient

7

Click "Add BCC" link/button

BCC field appears below CC field

N/A

BCC field activation

8

Enter BCC email address

BCC email validated and accepted

BCC: audit@cityelectric.net

Hidden recipient

9

Enter subject line

Subject field accepts text and is mandatory

Subject: "Your April 2025 Billing Statement"

Required field

10

Enter message content

Message field accepts text with formatting

Message: "Dear Customer, Your utility bill for April 2025 is now available. Amount due: $127.35. Due date: April 25, 2025."

Rich text support

11

Leave "Schedule for later" unchecked

Checkbox remains unchecked

N/A

Immediate delivery

12

Click "Send Message" button

Loading indicator appears, then success message

N/A

Processing feedback

13

Verify success confirmation

"Message delivered" notification displayed with recipient count

N/A

Shows "Message sent to 3 recipients"

14

Check sent items/history

Message appears with TO, CC, BCC recipient details

N/A

Delivery tracking

15

Check form state after send

Form fields cleared, ready for next message

N/A

Form reset validation


Verification Points

Primary_Verification: Message successfully sent and confirmation "Message delivered" displayed
Secondary_Verifications:

Email field validation accepts valid email format

Subject field properly populated and required for email channel

Success confirmation appears within 5 seconds of clicking send
Negative_Verification:

No error messages appear for valid inputs


Test Case 2: Send Individual SMS and WhatsApp Message with Mobile Number Validation

Test Case Metadata

Test Case ID: UX02US02_TC_002
Title: Send Individual SMS and whatsApp Message with Mobile Number Validation
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0

Classification

Module/Feature: Individual Messaging - SMS Channel and whatsApp message
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags

Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-Medium, Integration-SMS-Gateway

Tags- HappyPath , twilio

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Twilio SMS API, WhatsApp Business API
Performance_Baseline: < 3 seconds page load, < 3 seconds message send
Data_Requirements: Valid mobile numbers for SMS/WhatsApp, active gateway connections

Prerequisites

Setup_Requirements: User logged in as CSO Manager, SMS/WhatsApp services configured
User_Roles_Permissions: CSO Manager or Call Center Representative
Test_Data: Valid mobile numbers, active SMS/WhatsApp gateway connections
Prior_Test_Cases: Authentication successful 

Test Procedure-

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Individual Message tab

Form loads with channel selection available

N/A

Tab navigation validation

2

Select "SMS" from Channel dropdown

SMS selected, mobile number field appears

Channel: SMS

Channel-specific UI changes

3

Enter valid mobile number

Number validated and accepted, 

Mobile: +1-555-123-4567

US format validation

4

Test international mobile format

Number accepted with proper formatting

Mobile: +44-20-7946-0958

UK format validation

5

Enter SMS message content

Message field accepts plain text

Message: "Outage Update: Power restored in Zone 5. Thank you for your patience. -City Electric Co"

Plain text, within SMS limits

6

Click "Send Message" for SMS

Loading indicator, success message within 3 seconds

N/A

SMS gateway integration

1

Select "WhataApp" from Channel dropdown

WhatsApp selected, mobile number field appears

Channel: WhatsApp

Channel-specific UI changes

2

Enter valid mobile number

Number validated and accepted, 

Mobile: +1-555-123-4567

US format validation

3

Enter WhatsApp message content

Message field accepts plain text

Message: "Outage Update: Power restored in Zone 5. Thank you for your patience. -City Electric Co"

Plain text, within SMS limits

4

Click "Send Message" for WhatsApp

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