In-App Notification System (CSS01US09)

Total test cases - 25

Total Acceptance criteria- 19

Total Coverage -100%

TEST CASE 1: Notification Bell Icon Display

Test Case Metadata

Test Case ID: CSS01US09_TC_001
Title: Verify notification bell icon displays with unread count badge in portal header
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, UI, MOD-Notification, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Happy-Path
Business Context: Customer_Segment-All, Revenue_Impact-Medium, Business_Priority-Must-Have, Customer_Journey-Daily-Usage, Compliance_Required-No, SLA_Related-Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15% of notification system
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, UI-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #1
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_002, CSS01US09_TC_003

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 117+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Customer Portal Service, Notification Service API, User Authentication Service
Performance_Baseline: <500ms page load
Data_Requirements: Valid user session, notification data

Prerequisites

Setup_Requirements: Consumer portal deployed and accessible
User_Roles_Permissions: Authenticated residential customer
Test_Data: User account: testuser@aquaflow.com, Password: Test@123, Account ID: ACT-2024-001
Prior_Test_Cases: User authentication must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to consumer portal login page	Login page loads successfully	URL: https://portal.aquaflow.com/login
2	Enter valid credentials and login	User redirected to dashboard	testuser@aquaflow.com / Test@123
3	Locate notification bell icon in header	Bell icon visible in top-right header area	N/A	Should be prominently displayed
4	Verify unread count badge display	Badge shows number of unread notifications	Expected: Blue badge with number "5"	Badge should be visually distinct
5	Check icon accessibility	Icon has proper aria-label and is keyboard accessible	N/A	Screen reader compatibility

Verification Points

Primary_Verification: Notification bell icon is visible in portal header with correct unread count
Secondary_Verifications: Icon styling matches design specs, badge color is blue, icon is clickable
Negative_Verification: Icon should not display when notifications are disabled or user has no notifications

TEST CASE 2: Notification Center Display

Test Case Metadata

Test Case ID: CSS01US09_TC_002
Title: Verify centralized notification center displays all notifications
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, UI, MOD-Notification, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20% of notification system
Integration_Points: CxServices, API, Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Feature-Adoption
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #2
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_001, CSS01US09_TC_003

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 117+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Notification Service API, Database, Customer Portal Service
Performance_Baseline: <2 seconds notification center load time
Data_Requirements: Multiple notification types, varying timestamps

Prerequisites

Setup_Requirements: Test notifications pre-loaded in system
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Billing notification: "New bill for March 2025 is ready. Amount: ₹1,245.50"
- Service notification: "Service request #SR-10245 has been submitted successfully"
- Usage notification: "High usage alert! You've consumed more than your average this month"
Prior_Test_Cases: CSS01US09_TC_001 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Click on notification bell icon	Notification center opens	N/A	Should open as overlay/modal
2	Verify notification center header	"Notification Center" title displayed with subtitle	Header: "Stay updated with important alerts and notifications"
3	Check for "Mark All as Read" button	Button visible and clickable	N/A	Should be in top-right area
4	Verify "Notification Settings" button	Button visible and properly styled	N/A	Should redirect to preferences
5	Confirm all notifications are displayed	All notification types visible in center	Billing, Service, Usage alerts	Should show complete history
6	Verify notification center is accessible from any page	Center opens from different portal pages	Dashboard, Billing, Account pages	Consistent behavior

Verification Points

Primary_Verification: Notification center displays all notifications in centralized location
Secondary_Verifications: Proper header display, action buttons present, accessible from all pages
Negative_Verification: Center should not display notifications for other users or invalid data

TEST CASE 3: Chronological Notification Ordering

Test Case Metadata

Test Case ID: CSS01US09_TC_003
Title: Verify latest notification displays at top in chronological order
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Database, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10% of notification system
Integration_Points: Database, API
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Data-Integrity
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #3
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_002, CSS01US09_TC_004

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Database with timestamp data
Performance_Baseline: <1 second sort time
Data_Requirements: Notifications with different timestamps

Prerequisites

Setup_Requirements: Multiple notifications with varying timestamps
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Notification 1: "Payment confirmation" - July 17, 2025 10:30 AM
- Notification 2: "Bill available" - July 17, 2025 09:15 AM
- Notification 3: "Service completed" - July 16, 2025 03:45 PM
Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open notification center	Notification center displays	N/A
2	Check first notification position	Most recent notification at top	"Payment confirmation" - July 17, 2025 10:30 AM
3	Verify second notification	Second most recent below first	"Bill available" - July 17, 2025 09:15 AM
4	Confirm third notification	Oldest notification at bottom	"Service completed" - July 16, 2025 03:45 PM
5	Add new notification via API	New notification appears at top	API call: POST /notifications	Real-time verification
6	Refresh page and recheck order	Order maintained after refresh	N/A	Persistent ordering

Verification Points

Primary_Verification: Notifications display in chronological order with latest at top
Secondary_Verifications: Order maintained after page refresh, real-time updates preserve order
Negative_Verification: Older notifications should not appear above newer ones

TEST CASE 4: Unread Notification Indicators

Test Case Metadata

Test Case ID: CSS01US09_TC_004
Title: Verify unread notifications marked with blue dot indicator
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, UI, MOD-Notification, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 15% of notification system
Integration_Points: CxServices, API
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, UI-Testing, Accessibility
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #4
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_003, CSS01US09_TC_005

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 117+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Notification Service API, User State Management Service
Performance_Baseline: <500ms UI update time
Data_Requirements: Mix of read and unread notifications

Prerequisites

Setup_Requirements: Fresh user session with unread notifications
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Unread notification: "Your bill is ready" (should have blue dot)
- Read notification: "Payment received" (should not have blue dot)
Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open notification center	Notification center displays	N/A
2	Identify unread notifications	Blue dot visible on unread notifications	"Your bill is ready" notification	Dot should be prominent
3	Check blue dot styling	Dot color matches design specs	CSS: color: #3B82F6 (blue)	Verify exact color
4	Verify read notifications	No blue dot on read notifications	"Payment received" notification	Should be visually distinct
5	Check dot positioning	Blue dot positioned consistently	Left side of notification title	Consistent placement
6	Test color contrast	Blue dot meets accessibility standards	WCAG AA contrast ratio	Accessibility compliance

Verification Points

Primary_Verification: Unread notifications display blue dot indicator
Secondary_Verifications: Dot color matches specs, proper positioning, accessibility compliance
Negative_Verification: Read notifications should not display blue dot indicator

TEST CASE 5: Auto-Mark Notifications as Read

Test Case Metadata

Test Case ID: CSS01US09_TC_005
Title: Verify notifications automatically marked as read when navigating to notification tab
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Api, Database, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20% of notification system
Integration_Points: CxServices, API, Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Integration-Testing, API-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #5
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_004, CSS01US09_TC_006

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Database, User State Management
Performance_Baseline: <2 seconds for auto-mark operation
Data_Requirements: Multiple unread notifications

Prerequisites

Setup_Requirements: User session with unread notifications
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- 5 unread notifications with blue dot indicators
- User account: testuser@aquaflow.com
Prior_Test_Cases: CSS01US09_TC_004 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Verify initial unread count	Bell icon shows "5 unread"	Badge displays "5"	Baseline verification
2	Click on notification bell	Notification center opens	N/A
3	Verify blue dots present	All 5 notifications show blue dots	Visual confirmation	Before auto-mark
4	Click on "Notifications" tab	Tab becomes active	N/A	Trigger auto-mark
5	Verify blue dots removed	All blue dots disappear	Visual confirmation	Auto-mark executed
6	Check bell icon count	Badge shows "0 unread"	Badge updates or disappears	Real-time update
7	Refresh page and recheck	Notifications remain marked as read	N/A	Persistent state
8	Verify database update	API confirms read status	GET /notifications/status	Backend verification

Verification Points

Primary_Verification: All notifications automatically marked as read when navigating to notifications tab
Secondary_Verifications: Bell icon count updates, blue dots removed, database updated
Negative_Verification: Notifications should not auto-mark when just hovering over tab

TEST CASE 6: Dialog Notification View - Latest Three

Test Case Metadata

Test Case ID: CSS01US09_TC_006
Title: Verify dialog notification displays only latest three notifications
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, UI, MOD-Notification, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-Product, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 12% of notification system
Integration_Points: CxServices, API
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UI-Testing, Feature-Adoption
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #6
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_005, CSS01US09_TC_007

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Notification Service API, UI Components Library
Performance_Baseline: <1 second dialog load time
Data_Requirements: More than 3 notifications for proper testing

Prerequisites

Setup_Requirements: User account with 5+ notifications
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- 5 notifications with timestamps:
- - "Final disconnection notice" - July 17, 2025 10:00 AM
  - "Usage alert" - July 17, 2025 09:00 AM
  - "Bill available" - July 17, 2025 08:00 AM
  - "Payment received" - July 16, 2025 05:00 PM
  - "Service completed" - July 16, 2025 03:00 PM
Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Hover over notification bell icon	Dialog notification preview appears	N/A	Quick preview functionality
2	Count displayed notifications	Only 3 notifications visible	Should show latest 3 only	Verify limit
3	Verify first notification	"Final disconnection notice" displayed	July 17, 2025 10:00 AM	Most recent
4	Verify second notification	"Usage alert" displayed	July 17, 2025 09:00 AM	Second most recent
5	Verify third notification	"Bill available" displayed	July 17, 2025 08:00 AM	Third most recent
6	Confirm older notifications not shown	"Payment received" and "Service completed" not visible	N/A	Proper filtering
7	Check scroll availability	No scroll bar in dialog	N/A	Fixed display limit

Verification Points

Primary_Verification: Dialog notification displays exactly 3 latest notifications
Secondary_Verifications: Correct chronological order, no scroll functionality
Negative_Verification: Older notifications should not appear in dialog view

TEST CASE 7: Dialog Notification Content

Test Case Metadata

Test Case ID: CSS01US09_TC_007
Title: Verify dialog notification displays only title and notification date
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, UI, MOD-Notification, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-Product, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 8% of notification system
Integration_Points: CxServices, UI
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UI-Testing
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #7
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_006, CSS01US09_TC_008

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Notification Service API, UI Components Library
Performance_Baseline: <500ms dialog render time
Data_Requirements: Notifications with full message content

Prerequisites

Setup_Requirements: User account with detailed notifications
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Full notification: "Final notice: Service disconnection scheduled on April 25, 2025 due to non-payment. Please pay to avoid disruption."
- Expected dialog display: Title: "Final Disconnection Notice", Date: "Apr 10, 09:00 AM"
Prior_Test_Cases: CSS01US09_TC_006 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open dialog notification	Dialog displays with limited content	N/A
2	Verify notification title	Only title text visible	"Final Disconnection Notice"	Condensed title
3	Check notification date	Date/time displayed	"Apr 10, 09:00 AM"	Short date format
4	Confirm full message absent	Detailed message not shown in dialog	Full message should not appear	Content limitation
5	Verify consistent formatting	All notifications follow same format	Title + Date only	Standardized display
6	Check character limits	Title truncated if too long	N/A	Responsive design

Verification Points

Primary_Verification: Dialog notification displays only title and date
Secondary_Verifications: Consistent formatting, proper truncation
Negative_Verification: Full notification message should not be visible in dialog

TEST CASE 8: Access Full Notification Center from Dialog

Test Case Metadata

Test Case ID: CSS01US09_TC_008
Title: Verify user can access full notification center from dialog view
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, UI, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 12% of notification system
Integration_Points: CxServices, UI, Navigation
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Navigation-Testing, User-Experience
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #8
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_007, CSS01US09_TC_009

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Notification Service API, Navigation Service
Performance_Baseline: <1 second navigation time
Data_Requirements: Multiple notifications in system

Prerequisites

Setup_Requirements: User account with 5+ notifications
User_Roles_Permissions: Authenticated residential customer
Test_Data: User with multiple notifications across different categories
Prior_Test_Cases: CSS01US09_TC_007 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open dialog notification	Dialog displays with 3 notifications	N/A
2	Look for "View All" or similar link	Link/button visible in dialog	N/A	Navigation option
3	Click on "View All" link	Full notification center opens	N/A	Seamless transition
4	Verify all notifications displayed	All 5+ notifications visible	N/A	Complete view
5	Confirm dialog closes	Dialog no longer visible	N/A	Clean transition
6	Test keyboard navigation	Can use Tab/Enter to navigate	N/A	Accessibility
7	Verify browser back button	Returns to previous page state	N/A	Navigation integrity

Verification Points

Primary_Verification: User can access full notification center from dialog
Secondary_Verifications: Smooth transition, dialog closes properly, keyboard accessible
Negative_Verification: Dialog should not remain open after navigation

TEST CASE 9: Notification Categories - Service Alerts

Test Case Metadata

Test Case ID: CSS01US09_TC_009
Title: Verify notifications are categorized as Service Alerts
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Api, Database, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 15% of notification system
Integration_Points: CxServices, API, Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, API-Coverage, Business-Logic
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #9
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_008, CSS01US09_TC_010

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Service Request System, Database
Performance_Baseline: <1 second categorization time
Data_Requirements: Service request notifications, complaint notifications

Prerequisites

Setup_Requirements: Service request and complaint notifications in system
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Service request: "Your service request #SR-10245 has been submitted successfully"
- Complaint: "Your complaint #CMP-2048 has been registered"
Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open notification center	Notification center displays	N/A
2	Locate service request notification	Service notification visible	"Your service request #SR-10245 has been submitted successfully"
3	Verify Service alert category	Category tag shows "Service"	Category badge/label	Visual indicator
4	Check notification icon	Service-related icon displayed	Bell or service icon	Consistent iconography
5	Locate complaint notification	Complaint notification visible	"Your complaint #CMP-2048 has been registered"
6	Verify Service alert category	Category tag shows "Service"	Category badge/label	Same category
7	Test category filtering	Can filter by Service alerts	Filter dropdown/buttons	Functional filtering
8	Verify API response	API returns correct category	GET /notifications API	Backend verification

Verification Points

Primary_Verification: Service requests and complaints categorized as Service Alerts
Secondary_Verifications: Proper visual indicators, functional filtering, API accuracy
Negative_Verification: Non-service notifications should not be categorized as Service Alerts

TEST CASE 10: Notification Categories - Billing Alerts

Test Case Metadata

Test Case ID: CSS01US09_TC_010
Title: Verify notifications are categorized as Billing Alerts
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15% of notification system
Integration_Points: CxServices, API, Database, Billing-System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, API-Coverage, Billing-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #9
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_009, CSS01US09_TC_011

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Billing System, Database
Performance_Baseline: <1 second categorization time
Data_Requirements: Bill generation, payment, credit note notifications

Prerequisites

Setup_Requirements: Billing-related notifications in system
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Bill notification: "New bill for March 2025 is ready. Amount: ₹1,245.50. Pay now."
- Payment notification: "Payment of ₹1,245.50 received. Transaction ID: TXN12345."
- Credit note: "A credit note of ₹500.00 has been issued. CN-2025-001 is your credit number"
Prior_Test_Cases: CSS01US09_TC_009 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open notification center	Notification center displays	N/A
2	Locate bill notification	Bill notification visible	"New bill for March 2025 is ready. Amount: ₹1,245.50. Pay now."
3	Verify Billing alert category	Category tag shows "Billing"	Category badge/label	Visual indicator
4	Check notification icon	Billing-related icon displayed	Rupee or bill icon	Consistent iconography
5	Locate payment notification	Payment notification visible	"Payment of ₹1,245.50 received. Transaction ID: TXN12345."
6	Verify Billing alert category	Category tag shows "Billing"	Category badge/label	Same category
7	Locate credit note notification	Credit note notification visible	"A credit note of ₹500.00 has been issued. CN-2025-001 is your credit number"
8	Verify Billing alert category	Category tag shows "Billing"	Category badge/label	Same category
9	Test category filtering	Can filter by Billing alerts	Filter dropdown/buttons	Functional filtering
10	Verify API response	API returns correct category	GET /notifications API	Backend verification

Verification Points

Primary_Verification: Bill, payment, and credit note notifications categorized as Billing Alerts
Secondary_Verifications: Proper visual indicators, functional filtering, API accuracy
Negative_Verification: Non-billing notifications should not be categorized as Billing Alerts

TEST CASE 11: Notification Categories - Usage Alerts

Test Case Metadata

Test Case ID: CSS01US09_TC_011
Title: Verify notifications are categorized as Usage Alerts
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Meter, Api, Database, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 15% of notification system
Integration_Points: CxServices, API, Database, Meter-System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, API-Coverage, Meter-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #9
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_010, CSS01US09_TC_012

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Meter Reading System, Database
Performance_Baseline: <1 second categorization time
Data_Requirements: High usage alerts, threshold notifications, meter reading notifications

Prerequisites

Setup_Requirements: Usage-related notifications in system
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- High usage: "High usage alert! You've consumed more than your average this month."
- Threshold: "You've exceeded your set usage limit for Water Service."
- Meter reading: "Meter reading scheduled for July 20, 2025. Please ensure access."
Prior_Test_Cases: CSS01US09_TC_010 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open notification center	Notification center displays	N/A
2	Locate high usage notification	High usage notification visible	"High usage alert! You've consumed more than your average this month."
3	Verify Usage alert category	Category tag shows "Usage"	Category badge/label	Visual indicator
4	Check notification icon	Usage-related icon displayed	Water drop or meter icon	Consistent iconography
5	Locate threshold notification	Threshold notification visible	"You've exceeded your set usage limit for Water Service."
6	Verify Usage alert category	Category tag shows "Usage"	Category badge/label	Same category
7	Locate meter reading notification	Meter reading notification visible	"Meter reading scheduled for July 20, 2025. Please ensure access."
8	Verify Usage alert category	Category tag shows "Usage"	Category badge/label	Same category
9	Test category filtering	Can filter by Usage alerts	Filter dropdown/buttons	Functional filtering
10	Verify API response	API returns correct category	GET /notifications API	Backend verification

Verification Points

Primary_Verification: High usage, threshold, and meter reading notifications categorized as Usage Alerts
Secondary_Verifications: Proper visual indicators, functional filtering, API accuracy
Negative_Verification: Non-usage notifications should not be categorized as Usage Alerts

TEST CASE 12: Service Request Notification Messages

Test Case Metadata

Test Case ID: CSS01US09_TC_012
Title: Verify Service Request notifications display correct message templates
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Api, Database, Integration, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25% of notification system
Integration_Points: CxServices, API, Database, Service-Request-System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, API-Coverage, Message-Templates, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #10
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_011, CSS01US09_TC_013

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Service Request System, Database, Message Template Engine
Performance_Baseline: <3 seconds message generation time
Data_Requirements: Service request workflow data, payment status data

Prerequisites

Setup_Requirements: Service request system configured with notification triggers
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Service Request ID: SR-10245
- Service Request Status: Submitted, In Progress, Completed
- Payment Status: Pending, Not Required
Prior_Test_Cases: CSS01US09_TC_009 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Submit new service request	Service request created	Service Request ID: SR-10245	API trigger
2	Check notification generated	Submission notification appears	"Your service request [#SR-10245] has been submitted successfully."	Exact message match
3	Update service request status to "In Progress"	Status update notification appears	"Service request [#SR-10245] is now marked as In Progress."	Status change trigger
4	Complete service request (no payment)	Completion notification appears	"Service request [#SR-10245] is completed. View work summary."	Completion without payment
5	Complete service request (payment pending)	Payment notification appears	"Service request [#SR-10245] is completed. Please pay for the completed service."	Completion with payment
6	Verify message formatting	All messages use correct template format	Square brackets around SR numbers	Consistent formatting
7	Test dynamic data insertion	Service request numbers correctly inserted	SR-10245 appears in all messages	Data binding
8	Verify notification category	All show as "Service" alerts	Category: Service	Proper categorization

Verification Points

Primary_Verification: Service request notifications display exact message templates as specified
Secondary_Verifications: Proper formatting, dynamic data insertion, correct categorization
Negative_Verification: Messages should not display with incorrect service request numbers or formatting

TEST CASE 13: Billing & Payment Notification Messages

Test Case Metadata

Test Case ID: CSS01US09_TC_013
Title: Verify Billing & Payment notifications display correct message templates
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, Integration, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 30% of notification system
Integration_Points: CxServices, API, Database, Billing-System, Payment-Gateway
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, API-Coverage, Billing-Integration, Message-Templates
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #11
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_012, CSS01US09_TC_014

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Billing System, Payment Gateway, Database, Message Template Engine
Performance_Baseline: <2 seconds message generation time
Data_Requirements: Billing data, payment data, credit note data

Prerequisites

Setup_Requirements: Billing system configured with notification triggers
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Billing Period: March 2025
- Amount: ₹1,245.50
- Transaction ID: TXN12345
- Credit Note: CN-2025-001, Amount: ₹500.00
- Due Date: April 15, 2025
Prior_Test_Cases: CSS01US09_TC_010 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Generate new bill	Bill notification appears	"New bill for [March 2025] is ready. Amount: ₹[1,245.50]. Pay now."	Bill generation trigger
2	Process payment	Payment confirmation appears	"Payment of ₹[1,245.50] received. Transaction ID: [TXN12345]."	Payment processing
3	Set up bill due reminder	Reminder notification appears	"Your bill of ₹[1,245.50] is due by [April 15, 2025]. Don't miss it."	Due date reminder
4	Issue credit note	Credit note notification appears	"A credit note of ₹[500.00] has been issued. [CN-2025-001] is your credit number"	Credit note issuance
5	Apply credit to bill	Credit application notification appears	"₹[500.00] credit applied to your current bill."	Credit application
6	Verify dynamic amount formatting	Rupee symbol and amounts correct	₹1,245.50 format	Currency formatting
7	Check date formatting	Dates display in correct format	March 2025, April 15, 2025	Date formatting
8	Verify notification category	All show as "Billing" alerts	Category: Billing	Proper categorization
9	Test action buttons	"Pay now" button functional	Redirects to payment page	Interactive elements

Verification Points

Primary_Verification: Billing notifications display exact message templates with correct dynamic data
Secondary_Verifications: Proper currency formatting, date formatting, functional action buttons
Negative_Verification: Messages should not display with incorrect amounts, dates, or transaction IDs

TEST CASE 14: Usage & Consumption Notification Messages

Test Case Metadata

Test Case ID: CSS01US09_TC_014
Title: Verify Usage & Consumption notifications display correct message templates
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Meter, Api, Database, Integration, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 20% of notification system
Integration_Points: CxServices, API, Database, Meter-System, Usage-Monitoring
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, API-Coverage, Meter-Integration, Message-Templates
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #12
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_013, CSS01US09_TC_015

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Meter Reading System, Usage Monitoring Service, Database
Performance_Baseline: <2 seconds message generation time
Data_Requirements: Usage data, threshold settings, meter reading schedule

Prerequisites

Setup_Requirements: Usage monitoring system configured with notification triggers
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Utility Type: Water Service
- Meter Reading Date: July 20, 2025
- Usage Threshold: 5000 liters/month
- Current Usage: 7000 liters (40% above average)
Prior_Test_Cases: CSS01US09_TC_011 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Trigger high usage detection	High usage notification appears	"High usage alert! You've consumed more than your average this month."	Usage monitoring trigger
2	Exceed usage threshold	Threshold notification appears	"You've exceeded your set usage limit for [Water Service]."	Threshold exceeded
3	Schedule meter reading	Meter reading notification appears	"Meter reading scheduled for [July 20, 2025]. Please ensure access."	Scheduling trigger
4	Verify dynamic data insertion	Utility type correctly inserted	"Water Service" in threshold message	Data binding
5	Check date formatting	Date displays in correct format	July 20, 2025	Date formatting
6	Verify notification category	All show as "Usage" alerts	Category: Usage	Proper categorization
7	Test notification timing	Alerts appear within 5 minutes	Real-time monitoring	Performance check
8	Verify message consistency	All messages follow template format	Exact template match	Template compliance

Verification Points

Primary_Verification: Usage notifications display exact message templates with correct dynamic data
Secondary_Verifications: Proper data insertion, date formatting, timely delivery
Negative_Verification: Messages should not display with incorrect utility types or dates

TEST CASE 15: Complaint & Support Notification Messages

Test Case Metadata

Test Case ID: CSS01US09_TC_015
Title: Verify Complaint & Support notifications display correct message templates
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Api, Database, Integration, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25% of notification system
Integration_Points: CxServices, API, Database, Complaint-System, Billing-System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, API-Coverage, Support-Integration, Message-Templates
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #13
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_014, CSS01US09_TC_016

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Complaint Management System, Billing System, Database
Performance_Baseline: <2 seconds message generation time
Data_Requirements: Complaint data, payment status, disconnection notices

Prerequisites

Setup_Requirements: Complaint system configured with notification triggers
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Complaint ID: CMP-2048
- Complaint Status: Registered, In Progress, Resolved
- Disconnection Date: April 25, 2025
- Payment Due Date: April 23, 2025
- Outstanding Amount: ₹285.45
Prior_Test_Cases: CSS01US09_TC_009 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Submit new complaint	Complaint registration notification appears	"Your complaint [#CMP-2048] has been registered. We'll update you shortly."	Complaint submission
2	Update complaint status	Status update notification appears	"Complaint [#CMP-2048] status updated to [In Progress]."	Status change
3	Resolve complaint	Resolution notification appears	"Complaint [#CMP-2048] has been resolved. View resolution details."	Complaint resolution
4	Trigger disconnection notice	Final notice appears	"Final notice: Service disconnection scheduled on [April 25, 2025] due to non-payment. Please pay to avoid disruption. (View notice button)"	Critical notice
5	Verify dynamic data insertion	Complaint numbers correctly inserted	CMP-2048 in all messages	Data binding
6	Check date formatting	Dates display correctly	April 25, 2025 format	Date formatting
7	Verify "View notice" button	Action button functional	Redirects to notice details	Interactive element
8	Test notification priority	Disconnection notice marked as urgent	High priority/critical flag	Priority handling
9	Verify category assignment	All show as "Service" alerts	Category: Service	Proper categorization

Verification Points

Primary_Verification: Complaint notifications display exact message templates with correct dynamic data
Secondary_Verifications: Proper data insertion, functional action buttons, correct prioritization
Negative_Verification: Messages should not display with incorrect complaint IDs or dates

TEST CASE 16: Notification History Storage

Test Case Metadata

Test Case ID: CSS01US09_TC_016
Title: Verify notification history is stored for at least 12 months
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Database, Api, MOD-Notification, P2-High, Phase-Acceptance, Type-Integration, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 18% of notification system
Integration_Points: Database, API, Data-Retention-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Data-Retention, Compliance-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #14
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_015, CSS01US09_TC_017

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Database, Data Retention Service
Performance_Baseline: <5 seconds for history retrieval
Data_Requirements: Historical notification data spanning 12+ months

Prerequisites

Setup_Requirements: Database with historical notification data
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Notification from July 2024: "Bill payment received"
- Notification from January 2025: "Service completed"
- Notification from July 2025: "New bill available"
Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open notification center	Notification center displays	N/A
2	Navigate to notification history	History section accessible	N/A	Full history view
3	Search for 12-month-old notification	Notification from July 2024 found	"Bill payment received" - July 2024	Data retention check
4	Filter by date range	Can filter notifications by date	July 2024 to July 2025	Date filtering
5	Verify notification completeness	All notification details preserved	Full message, timestamp, category	Data integrity
6	Test search functionality	Can search old notifications	Search term: "payment"	Search capability
7	Check API response	Database returns 12+ months of data	GET /notifications/history	Backend verification
8	Verify data purging policy	Notifications older than 12 months handled per policy	Data from June 2024	Retention policy
9	Test export functionality	Can export notification history	CSV/PDF export	Data portability

Verification Points

Primary_Verification: Notification history stored and accessible for at least 12 months
Secondary_Verifications: Data integrity maintained, search functionality works, export capability
Negative_Verification: System should handle data retention per policy without data loss

TEST CASE 17: Notification Settings Redirect

Test Case Metadata

Test Case ID: CSS01US09_TC_017
Title: Verify clicking notification settings redirects to preference tab
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, UI, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 8% of notification system
Integration_Points: Navigation, UI
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Navigation-Testing, User-Experience
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #15
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_016, CSS01US09_TC_018

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Navigation Service, Account Settings Module
Performance_Baseline: <1 second navigation time
Data_Requirements: User account with notification preferences

Prerequisites

Setup_Requirements: User account with accessible notification preferences
User_Roles_Permissions: Authenticated residential customer
Test_Data: Valid user session with notification settings page available
Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open notification center	Notification center displays	N/A
2	Locate "Notification Settings" button	Button visible in notification center	N/A	Should be prominently placed
3	Click "Notification Settings" button	Redirects to preferences tab	N/A	Navigation trigger
4	Verify correct page load	Notification preferences page displays	URL: /account/preferences/notifications	Correct destination
5	Check page content	Preference options visible	Notification categories, delivery methods	Proper page load
6	Verify browser URL	URL matches preferences page	Expected URL pattern	URL verification
7	Test back button	Can return to notification center	N/A	Navigation integrity
8	Test keyboard navigation	Can access via Tab/Enter	N/A	Accessibility

Verification Points

Primary_Verification: Notification settings button redirects to preference tab
Secondary_Verifications: Correct URL, proper page load, navigation integrity
Negative_Verification: Should not redirect to incorrect page or cause navigation errors

TEST CASE 18: Notification Delivery Performance

Test Case Metadata

Test Case ID: CSS01US09_TC_018
Title: Verify notifications delivered within 5 minutes of triggering event
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Performance
Test Level: Integration
Priority: P1-Critical
Execution Phase: Performance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Api, Performance, Integration, MOD-Notification, P1-Critical, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20% of notification system
Integration_Points: CxServices, API, Message-Queue, External-Systems
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Performance-Testing, SLA-Monitoring
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #16
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_017, CSS01US09_TC_019

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Message Queue, External Systems, Database
Performance_Baseline: <5 minutes delivery time, <2 seconds for critical alerts
Data_Requirements: Real-time event triggers, timing measurement tools

Prerequisites

Setup_Requirements: Performance monitoring tools, real-time event triggers
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- Bill generation event
- Payment processing event
- Service request submission
- Critical alert (disconnection notice)
Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Record timestamp for bill generation	Timestamp captured	T1: 10:00:00 AM	Event trigger time
2	Generate bill in system	Bill creation processed	Amount: ₹1,245.50	System event
3	Monitor notification center	Notification appears in center	N/A	Delivery monitoring
4	Record notification appearance	Timestamp captured	T2: 10:02:30 AM	Delivery time
5	Calculate delivery time	Time difference within 5 minutes	T2 - T1 = 2 minutes 30 seconds	Performance verification
6	Test payment processing	Payment event triggered	Transaction ID: TXN12345	Real-time event
7	Monitor payment notification	Notification delivered	Delivery time: <3 minutes	Performance check
8	Test critical alert	Disconnection notice triggered	Critical priority	High priority test
9	Verify critical alert timing	Delivered within 2 minutes	Enhanced SLA for critical	Priority handling
10	Test concurrent events	Multiple events processed	5 simultaneous events	Load testing
11	Monitor system performance	All notifications delivered on time	All within 5-minute SLA	System stability

Verification Points

Primary_Verification: All notifications delivered within 5 minutes of triggering event
Secondary_Verifications: Critical alerts within 2 minutes, concurrent event handling
Negative_Verification: No notifications should be delayed beyond 5-minute SLA

TEST CASE 19: Automatic Notification Generation

Test Case Metadata

Test Case ID: CSS01US09_TC_019
Title: Verify notifications generated automatically for all account-related activities
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Api, Database, Integration, External-Dependency, MOD-Notification, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 20 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 35% of notification system
Integration_Points: CxServices, API, Database, All-External-Systems
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Integration-Testing, Business-Logic, API-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #17
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_018, CSS01US09_TC_020

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: All integrated systems (Billing, Service, Complaint, Meter, Payment)
Performance_Baseline: <5 minutes automatic generation
Data_Requirements: Full system integration with all services

Prerequisites

Setup_Requirements: All integrated systems operational, event triggers configured
User_Roles_Permissions: Authenticated residential customer
Test_Data: Complete account with all service types available
Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Generate new bill	Bill notification auto-generated	"New bill for July 2025 is ready"	Billing system trigger
2	Process payment	Payment notification auto-generated	"Payment received" confirmation	Payment system trigger
3	Submit service request	Service notification auto-generated	"Service request submitted"	Service system trigger
4	Update service status	Status notification auto-generated	"Service request updated"	Status change trigger
5	Complete service	Completion notification auto-generated	"Service completed"	Completion trigger
6	Submit complaint	Complaint notification auto-generated	"Complaint registered"	Complaint system trigger
7	Trigger usage alert	Usage notification auto-generated	"High usage detected"	Meter system trigger
8	Schedule meter reading	Meter notification auto-generated	"Meter reading scheduled"	Scheduling trigger
9	Issue credit note	Credit notification auto-generated	"Credit note issued"	Credit system trigger
10	Apply credit	Credit application notification auto-generated	"Credit applied"	Credit application trigger
11	Verify no manual intervention	All notifications generated automatically	N/A	Automation verification
12	Test error scenarios	Error notifications auto-generated	Payment failure, service error	Error handling

Verification Points

Primary_Verification: Notifications automatically generated for all account-related activities
Secondary_Verifications: No manual intervention required, error scenarios handled
Negative_Verification: No account activities should occur without generating notifications

TEST CASE 20: Notification Timestamp Display

Test Case Metadata

Test Case ID: CSS01US09_TC_020
Title: Verify notifications display timestamps in customer's local timezone
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, UI, Localization, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 12% of notification system
Integration_Points: CxServices, API, Timezone-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Localization-Testing, UI-Testing
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #19
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_019, CSS01US09_TC_021

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Notification Service API, Timezone Service, User Profile Service
Performance_Baseline: <1 second timestamp conversion
Data_Requirements: User profile with timezone setting, notifications with UTC timestamps

Prerequisites

Setup_Requirements: User profile with timezone configuration
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- User timezone: Asia/Kolkata (UTC+5:30)
- Server time: UTC
- Notification timestamp: 2025-07-17 14:30:00 UTC
- Expected display: Jul 17, 08:00 PM IST
Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Verify user timezone setting	User profile shows Asia/Kolkata	UTC+5:30	Profile verification
2	Generate notification with UTC timestamp	Notification created with server time	2025-07-17 14:30:00 UTC	Server timestamp
3	View notification in center	Timestamp converted to local time	Jul 17, 08:00 PM IST	Timezone conversion
4	Check timestamp format	Proper date/time format displayed	Month Day, Time AM/PM Zone	Format verification
5	Test different timezone	Change user timezone to EST	UTC-5:00	Timezone change test
6	Verify timestamp update	Notification time updates to EST	Jul 17, 09:30 AM EST	Dynamic conversion
7	Test daylight saving time	Verify DST handling	N/A	DST compliance
8	Check mobile timestamp display	Timestamps readable on mobile	N/A	Mobile compatibility
9	Verify sorting with timezone	Chronological order maintained	N/A	Sorting integrity

Verification Points

Primary_Verification: Notification timestamps display in customer's local timezone
Secondary_Verifications: Proper format, dynamic timezone changes, DST handling
Negative_Verification: Timestamps should not display in incorrect timezone or format

Summary of Coverage

Acceptance Criteria Coverage:

✅ All 19 acceptance criteria covered across 20 comprehensive test cases

Test Distribution:

P1-Critical: 12 test cases (60%)
P2-High: 8 test cases (40%)
P3-Medium: 0 test cases
P4-Low: 0 test cases

Test Types:

Functional: 8 test cases
UI: 4 test cases
Integration: 4 test cases
Performance: 2 test cases
API: 2 test cases

Platform Coverage:

Web: All test cases
Cross-browser: 15 test cases
Mobile-responsive: 8 test cases

Integration Points Covered:

CxServices API
Billing System
Service Request System
Complaint Management
Meter Reading System
Payment Gateway
Database
Message Queue
External Dependencies

Reporting Support:

All test cases include comprehensive tagging for BrowserStack's 17 report categories including Quality Dashboard, Module Coverage, API Coverage, Integration Testing, Performance Monitoring, and Business Logic validation.

TEST CASE 21: Mark All as Read Functionality (Negative)

Test Case Metadata

Test Case ID: CSS01US09_TC_021
Title: Verify Mark All as Read button functionality with edge cases
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, UI, Database, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Business-Medium

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 12% of notification system
Integration_Points: CxServices, API, Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Edge-Case-Testing, User-Experience
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #5
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_005, CSS01US09_TC_022

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Notification Service API, Database, UI Components
Performance_Baseline: <2 seconds bulk operation time
Data_Requirements: Mix of read and unread notifications

Prerequisites

Setup_Requirements: User account with mixed read/unread notifications
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- 3 unread notifications
- 2 read notifications
- User account: testuser@aquaflow.com
Prior_Test_Cases: CSS01US09_TC_005 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open notification center with mixed notifications	Center displays with 3 unread, 2 read	5 total notifications	Baseline state
2	Verify "Mark All as Read" button state	Button enabled and visible	N/A	Button availability
3	Click "Mark All as Read" button	All notifications marked as read	N/A	Bulk operation
4	Verify blue dots removed	No blue dots visible on any notification	N/A	Visual confirmation
5	Check bell icon count	Badge shows "0" or disappears	N/A	Count update
6	Test with no unread notifications	Button disabled or hidden	N/A	Edge case
7	Test with large number of notifications	All 50+ notifications marked as read	50+ notifications	Performance test
8	Verify database update	API confirms all notifications read	GET /notifications/status	Backend verification
9	Test concurrent user operations	Handle multiple users simultaneously	N/A	Concurrency test

Verification Points

Primary_Verification: Mark All as Read button functions correctly in all scenarios
Secondary_Verifications: Proper UI state management, performance with large datasets
Negative_Verification: Button should handle edge cases without errors

TEST CASE 22: Notification Filter and Search (Extended)

Test Case Metadata

Test Case ID: CSS01US09_TC_022
Title: Verify advanced notification filtering and search capabilities
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Api, Database, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Business-Medium

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20% of notification system
Integration_Points: CxServices, API, Database, Search-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Feature-Adoption, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #9 (Categories)
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_009, CSS01US09_TC_010, CSS01US09_TC_011

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Notification Service API, Search Service, Database
Performance_Baseline: <3 seconds search response time
Data_Requirements: Notifications across all categories with varying content

Prerequisites

Setup_Requirements: Diverse notification dataset across all categories
User_Roles_Permissions: Authenticated residential customer
Test_Data:
- 5 Billing notifications
- 3 Service notifications
- 4 Usage notifications
- Keywords: "payment", "service", "usage", "bill"
Prior_Test_Cases: CSS01US09_TC_009, CSS01US09_TC_010, CSS01US09_TC_011 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open notification center	Full notification list displays	N/A	Baseline view
2	Test category filter - Billing	Only billing notifications shown	5 billing notifications	Category filtering
3	Test category filter - Service	Only service notifications shown	3 service notifications	Category filtering
4	Test category filter - Usage	Only usage notifications shown	4 usage notifications	Category filtering
5	Test "All" filter	All notifications displayed	12 total notifications	Reset filter
6	Search by keyword "payment"	Only payment-related notifications	Search term: "payment"	Keyword search
7	Search by notification ID	Specific notification found	Search: "SR-10245"	ID search
8	Test date range filter	Notifications within date range	Last 7 days	Date filtering
9	Combine filters	Category + date range filtering	Billing + Last 30 days	Combined filtering
10	Test empty search results	"No results found" message	Search: "xyz123"	Empty results
11	Test search performance	Results within 3 seconds	Large dataset	Performance test
12	Clear all filters	All notifications restored	N/A	Reset functionality

Verification Points

Primary_Verification: All filtering and search functions work correctly
Secondary_Verifications: Performance meets requirements, proper empty state handling
Negative_Verification: Invalid search terms handled gracefully

TEST CASE 23: Notification System API Integration (Critical)

Test Case Metadata

Test Case ID: CSS01US09_TC_023
Title: Verify complete API integration for notification system operations
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Api, Database, Integration, External-Dependency, MOD-Notification, P1-Critical, Phase-Smoke, Type-API, Platform-Web, Report-Engineering, Business-Critical

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 12 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 30% of notification system
Integration_Points: CxServices, API, Database, All-External-Systems
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, API-Coverage, Integration-Testing, Performance-Monitoring
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Acceptance Criteria #16, #17
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_018, CSS01US09_TC_019

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service API, Billing API, Service Request API, Payment API, Database
Performance_Baseline: <500ms API response time
Data_Requirements: Complete API endpoints and authentication

Prerequisites

Setup_Requirements: All integrated APIs operational, valid API keys
User_Roles_Permissions: API access with proper authentication
Test_Data:
- API Key: valid_api_key_123
- User ID: USR-2025-001
- Endpoints: /notifications, /notifications/read, /notifications/history
Prior_Test_Cases: Authentication and system integration tests must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test GET /notifications endpoint	Returns user's notifications	GET /api/notifications	Basic retrieval
2	Verify response format	JSON with required fields	notification_id, title, message, category, timestamp	Data structure
3	Test POST /notifications/read	Marks notification as read	POST {"notification_id": "123"}	Read operation
4	Test bulk read operation	Multiple notifications marked	POST {"notification_ids": ["123", "124"]}	Bulk operation
5	Test GET /notifications/history	Returns historical data	GET /api/notifications/history?months=12	History retrieval
6	Test notification creation API	New notification created	POST /api/notifications/create	Creation endpoint
7	Test category filtering API	Filtered results returned	GET /api/notifications?category=billing	API filtering
8	Test search API	Search results returned	GET /api/notifications/search?q=payment	Search endpoint
9	Test API authentication	401 for invalid credentials	Invalid API key	Security test
10	Test API rate limiting	429 for excessive requests	100+ requests/minute	Rate limiting
11	Test API error handling	Proper error responses	Invalid request format	Error handling
12	Test API performance	Response times <500ms	Load testing	Performance verification

Verification Points

Primary_Verification: All API endpoints function correctly with proper authentication
Secondary_Verifications: Response format, error handling, performance requirements
Negative_Verification: Proper security measures and error responses

TEST CASE 24: Cross-Browser Compatibility (Comprehensive)

Test Case Metadata

Test Case ID: CSS01US09_TC_024
Title: Verify notification system works across all supported browsers and devices
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: UI
Test Level: System
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, UI, CrossModule, MOD-Notification, P1-Critical, Phase-Acceptance, Type-UI, Platform-Web, Report-QA, Business-High

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 30 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 25% of notification system
Integration_Points: CxServices, UI, Cross-Platform
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Cross-Browser-Testing, Compatibility-Matrix
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, All acceptance criteria
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_001 through CSS01US09_TC_020

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 117+
Device/OS: Windows 10/11, macOS 12+, iOS 16+, Android 13+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: All notification system components
Performance_Baseline: Consistent performance across platforms
Data_Requirements: Standard notification dataset

Prerequisites

Setup_Requirements: All browsers installed, device testing environment
User_Roles_Permissions: Authenticated residential customer
Test_Data: Standard notification test dataset
Prior_Test_Cases: Core functionality tests must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test Chrome desktop	All features work correctly	Chrome 115+ on Windows	Primary browser
2	Test Firefox desktop	All features work correctly	Firefox 118+ on Windows	Secondary browser
3	Test Safari desktop	All features work correctly	Safari 16+ on macOS	Mac compatibility
4	Test Edge desktop	All features work correctly	Edge 117+ on Windows	Microsoft browser
5	Test Chrome mobile	Responsive design works	Chrome on Android	Mobile primary
6	Test Safari mobile	Responsive design works	Safari on iOS	Mobile secondary
7	Test tablet view	UI adapts to tablet resolution	1024x768 resolution	Tablet compatibility
8	Test notification bell icon	Consistent display across browsers	N/A	Icon compatibility
9	Test notification center	Consistent functionality	N/A	Center compatibility
10	Test blue dot indicators	Consistent visual appearance	N/A	Visual consistency
11	Test timestamp display	Consistent formatting	N/A	Time display
12	Test performance	Similar load times across browsers	N/A	Performance consistency

Verification Points

Primary_Verification: Notification system functions identically across all supported browsers
Secondary_Verifications: Visual consistency, performance parity, responsive design
Negative_Verification: No browser-specific issues or incompatibilities

TEST CASE 25: Notification System Security Testing

Test Case Metadata

Test Case ID: CSS01US09_TC_025
Title: Verify security measures for notification system data and operations
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0

Classification

Module/Feature: In-App Notification System
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Api, Database, Security, MOD-Notification, P1-Critical, Phase-Acceptance, Type-Security, Platform-Web, Report-Engineering, Business-Critical

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 18% of notification system
Integration_Points: CxServices, API, Database, Security-Layer
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Testing, Compliance-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US09, Security and compliance requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US09_TC_023

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Security testing tools, penetration testing environment
Performance_Baseline: Security checks complete within 5 minutes
Data_Requirements: Test security scenarios and attack vectors

Prerequisites

Setup_Requirements: Security testing tools configured, test environment isolated
User_Roles_Permissions: Security testing credentials and unauthorized access attempts
Test_Data: Various user roles, malicious payloads, injection attempts
Prior_Test_Cases: Basic functionality tests must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test unauthorized access	Access denied without authentication	No valid session	Authentication check
2	Test cross-user notification access	Users can only see their own notifications	Different user sessions	Data isolation
3	Test SQL injection attempts	Injection attempts blocked	Malicious SQL in search	Input validation
4	Test XSS attempts	Script injection prevented	<script>alert('xss')</script>	XSS protection
5	Test CSRF protection	CSRF tokens required	Cross-site request	CSRF mitigation
6	Test session management	Sessions timeout properly	Idle session timeout	Session security
7	Test API security	API requires proper authentication	Invalid API calls	API protection
8	Test data encryption	Sensitive data encrypted	Network traffic analysis	Data protection
9	Test input validation	Malformed input rejected	Invalid data formats	Input sanitization
10	Test privilege escalation	Role-based access enforced	Unauthorized role access	Access control
11	Test audit logging	Security events logged	Security event analysis	Audit trail
12	Test data masking	Sensitive data masked in logs	Log file analysis	Data privacy

Verification Points

Primary_Verification: All security measures function correctly to protect user data
Secondary_Verifications: Proper authentication, authorization, and data protection
Negative_Verification: All attack vectors properly mitigated