CSO Dashboard (CIS01US01)

Total Test Cases: 12

Total Acceptance Criteria: 15

Total Coverage Percentage: 100%

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Test Scenario Summary

A. Functional Test Scenarios

Core Dashboard Functionality

1. Dashboard Access & Navigation - Authentication, role-based access, initial load
2. Analytics & Insights KPI Display - Real-time metrics, percentage calculations, trend indicators
3. Revenue Performance Monitoring - Bar chart visualization, consumer category breakdown
4. Service Operations Management - Service requests, complaints, disconnections with priority-based categorization
5. Account Management Overview - Active accounts, health scoring, customer segmentation
6. Payment Performance Analytics - Collection rates, payment metrics (without aging breakdown)
7. Digital Adoption Metrics - Mobile app and web portal usage tracking
8. Quick Actions Center - Streamlined management tasks (without Add Consumer)

Modified UI Components (Per Changes)

9. Static This Month Tab - Non-interactive month selector behavior
10. Removed Navigation Elements - Settings and notification tabs removal verification
11. Chart Type Updates - Bar graphs only (no line graphs)
12. Priority-Based Categorization - Service requests, complaints, disconnections by priority
13. Updated Completion Metrics - Modified completion time calculations

B. Non-Functional Test Scenarios

Performance Requirements

14. Dashboard Load Performance - <3 second initial load, <500ms API responses
15. Real-time Data Refresh - 5-minute automatic refresh during business hours
16. Concurrent User Handling - Multi-user access performance
17. Chart Rendering Performance - Bar chart loading and interaction speed

Browser Compatibility

18. Chrome 115+ Compatibility - Full functionality across Chrome versions
19. Responsive Design - Desktop, tablet screen adaptations
20. Cross-Resolution Support - 1920x1080

Security & Reliability

21. Role-Based Access Control - Utility Administrator vs CSO Manager permissions
22. Data Integrity - Accurate calculations and real-time synchronization
23. Error Handling - Network failures, service unavailability scenarios

C. Edge Case & Error Scenarios

24. Data Boundary Conditions - Min/max values, empty datasets, extreme percentages
25. Network Connectivity Issues - Offline behavior, connection timeouts, partial loads
26. Invalid Data States - Corrupted metrics, missing data points, calculation errors
27. Browser Resource Constraints - Memory limitations, CPU usage, cache management

Test Case 1: Unified Command Center Dashboard Access

Test Case Metadata:

• Test Case ID: CIS01US01_TC_001
• Title: Verify Unified Command Center Dashboard Access for Authorized Users
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-1

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, AC-1, dashboard-access, role-based-access, unified-dashboard, authorized-users,HappyPath, Database, AuthServices,

Business Context:

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics:

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking:

• Feature_Coverage: 100% of unified dashboard access functionality
• Integration_Points:Service-CX, Database , Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Complete AC-1 coverage
• Cross_Platform_Support: Web

Requirements Traceability:

• Related_Requirements: AC-1, CIS01US01-AUTH-REQ, DASHBOARD-ACCESS-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: None (Entry point test)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11, macOS 12+
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Authentication service, user database, dashboard service
• Performance_Baseline: <3 seconds dashboard load time

Prerequisites:

• Setup_Requirements: SMART360 system operational with unified dashboard enabled
• User_Roles_Permissions: Valid Utility Administrator and CSO Manager test accounts
• Test_Data:
• • Utility Admin: admin@utilitytest.com / TestPass123!
  • CSO Manager: cso@utilitytest.com / TestPass123!
  • Invalid User: invalid@test.com / WrongPass!
• Prior_Test_Cases: None

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to SMART360 login page	Login page displays with proper SSL certificate	URL: https://smart360-staging.com	Verify unified system access
2	Enter valid Utility Administrator credentials	Successful authentication and redirection	admin@utilitytest.com / TestPass123!	Validate admin role access
3	Verify Command Center option visibility	"Command Center" menu item visible and accessible	N/A	Unified dashboard entry point
4	Click on Command Center	Unified dashboard loads within 3 seconds	N/A	Performance validation
5	Verify unified dashboard elements	All dashboard sections visible: Analytics, Revenue, Accounts, cx- services, Payments, Quick Actions	N/A	Complete unified view
6	Verify role-based access for Admin	All features accessible to Utility Administrator	N/A	Full access validation
7	Logout and login as CSO Manager	Successful login with appropriate role permissions	cso@utilitytest.com / TestPass123!	Role-based access test
8	Verify CSO Manager dashboard access	Command Center accessible with CSO-appropriate features	N/A	Role-specific unified view
9	Test invalid user access attempt	Access denied with proper error message	invalid@test.com / WrongPass!	Security validation
10	Verify session timeout handling	Proper timeout behavior after inactivity	N/A	Security compliance

Verification Points:

• Primary_Verification: Unified command center dashboard successfully accessible to authorized users only
• Secondary_Verifications: Role-based access working, performance within SLA, UI changes implemented
• Negative_Verification: Unauthorized users cannot access dashboard, invalid credentials rejected

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Test Case 2: Real-time KPI Display System

Test Case Metadata:

• Test Case ID: CIS01US01_TC_002
• Title: Verify Real-time KPI Display for Total Revenue, Service Requests, Collection Rate, and Active Complaints
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-2, AC-3

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-API, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, kpi-calculations, business-logic, HappyPath, Database,Performance

Business Context:

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics:

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 8 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking:

• Feature_Coverage: 100% of real-time KPI display functionality
• Integration_Points: Service-CX, API , Database , Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Complete AC-2 and AC-3 coverage

Requirements Traceability:

• Related_Requirements: AC-2, AC-3, CIS01US01-KPI-REQ, REAL-TIME-DATA-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11,
• Dependencies: Real-time data service, calculation engine, database systems
• Performance_Baseline: <500ms KPI refresh, <2 seconds initial load

Prerequisites:

• Setup_Requirements: Dashboard accessible, real-time data pipeline active
• User_Roles_Permissions: Utility Administrator access
• Test_Data:
• • Total Revenue: $298,500 (Expected change: +12.5%)
  • Service Requests: 718 (Expected change: +8.3%)
  • Collection Rate: 82% (Expected change: +3.2%)
  • Active Complaints: 24 (Expected change: -5.8%)
• Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access Command Center dashboard	Dashboard loads with Analytics & Insights section visible	admin@utilitytest.com	Clean data state validation
2	Locate Analytics & Insights section	Section prominently displayed at top of dashboard	N/A	Real-time KPI area identification
3	Verify Total Revenue KPI display	Shows "$298,500" with green upward arrow and currency formatting	$298,500 (+12.5%) Total Revenue includes all billed amounts for the current month regardless of payment status	Revenue KPI accuracy
4	Verify Total Revenue percentage change	Displays "+12.5% from last month" with trend indicator in green	Growth is calculated as: (This month's Total Revenue - Last month's Total Revenue) ÷ Last month's Total Revenue × 100. Example: If last month it was $265,000 and this month it’s $298,500 → Growth = 12.5%	Percentage change validation
5	Verify Service Requests KPI display	Shows "718" with blue chart icon and numerical formatting	718 (+8.3%) Service Requests count includes all requests created in the current period regardless of status	Service requests KPI accuracy
6	Verify Service Requests percentage change	Displays "+8.3% from last month" with trend indicator in green	Growth is calculated as: (This month's Service Requests - Last month's Service Requests) ÷ Last month's Service Requests × 100. Example: If last month there were 663 requests and this month it’s 718 → Growth = 8.3%	Percentage change validation
7	Verify Collection Rate KPI display	Shows "82%" with circular progress indicator and appropriate color	82% (+3.2%) Collection Rate = (Payments Received / Total Amount Due) * 100 for the month	It tells you how much money you’ve collected from the total amount you were supposed to get
8	Verify Collection Rate percentage change	Displays "+3.2% from last month" with trend indicator in green	Growth is calculated as: (This month's Collection Rate - Last month's Collection Rate) ÷ Last month's Collection Rate × 100. Example: If last month it was 79.5% and this month it’s 82% → Growth = 3.2%	Green color for >80% validation
9	Verify Active Complaints KPI display	Shows "24" with red warning icon and alert styling	24 (-5.8%) Active Complaints include all unresolved complaints regardless of creation date	Active complaints KPI accuracy
10	Verify Active Complaints percentage change	Displays "-5.8% from last month" with downward trend indicator in red	Growth is calculated as: (This month's Active Complaints - Last month's Active Complaints) ÷ Last month's Active Complaints × 100. Example: If last month there were 25.5 complaints and now there are 24 → Drop = -5.8%	Negative change validation

Verification Points:

• Primary_Verification: All four required KPIs display with accurate real-time values and percentage change indicators
• Secondary_Verifications: Proper color coding, currency formatting, trend indicators, real-time refresh functionality
• Negative_Verification: No calculation errors, proper error handling for missing data

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Test Case 3: Revenue Performance Visual Trend Charts

Test Case Metadata:

• Test Case ID: CIS01US01_TC_003
• Title: Verify Visual Trend Charts for Revenue Performance Over 6-Month Periods
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-4, AC-5

Classification:

• Module/Feature:CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-API, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, chart-data, bar-graphs-only,HappyPath, Database, Performance

Business Context:

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics:

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 10 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking:

• Feature_Coverage: 100% of revenue trend visualization functionality
• Integration_Points:Service-CX, Database , Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Complete AC-4 and AC-5 coverage

Requirements Traceability:

• Related_Requirements: AC-4, AC-5, CIS01US01-CHART-REQ, REVENUE-VISUALIZATION-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: TC_001, TC_002 (Dashboard and KPI prerequisites)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Dependencies: Chart rendering library, revenue data service, historical database
• Performance_Baseline: <2 seconds chart load, <1 second interaction response

Prerequisites:

• Setup_Requirements: Dashboard accessible, historical revenue data available
• User_Roles_Permissions: Utility Administrator access
• Test_Data:
• • Revenue Trend: Jan($45K), Feb($42K), Mar($48K), Apr($47K), May($52K), Jun($58K)
  • Consumer Categories: Residential(Blue), Commercial(Green), Industrial(Orange)
  • Service Requests: Completed and Pending monthly data
  • Resolution Times: Urgent, High, Medium, Low priority levels
  • Usage Data: Utility services with consumption values
  • 6-month historical data complete
• Prior_Test_Cases: TC_001, TC_002 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Revenue Performance section	Revenue section visible with 2 charts displayed	Revenue Trend-Line chart Revenue by Consumer Category-Bar chart	Chart area identification
2	Verify Revenue Trend line chart presence	Line chart visible showing 6-month revenue trend	6-month historical data	Line chart validation
3	Test Revenue Trend line chart hover	Hover shows total revenue for that month	Jan($45K, total revenue for that month), Feb($42K,total revenue for that month), Mar($48Ktotal revenue for that month), Apr($47K,total revenue for that month), May($52K,total revenue for that month), Jun($58K,total revenue for that month)	Interactive revenue display
4	Verify Revenue by Consumer Category bar chart	Bar chart visible with blue-colored bars for categories	Consumer category data	Bar chart presence
5	Verify category filter dropdown	Dropdown filter available for consumer categories	Residential, Commercial, Industrial	Filter availability
6	Test category filter functionality	Selecting category filters display to show only selected category	Filter selections	Filter functionality
7	Test Consumer Category bar chart hover	Hover shows total revenue for that category	Category revenue totals	Interactive category display
8	Navigate to Services section	Services section visible with 2 charts	Service requests -bar chart Resolution time - bar chart	Services area identification
9	Verify Service Requests bar chart	Bar chart showing completed and pending service requests with dual bars with color green and orange	Service requests completed and pending with their count for that month	Dual-bar chart validation
10	Test Service Requests hover functionality	Hover shows total completed/pending requests for that month	Completed/Pending counts of that month	Interactive service display
11	Verify Resolution Time chart	Bar chart in purple color displaying resolution time by priority levels	Priority-based resolution data	Priority resolution chart
12	Test Resolution Time hover functionality	Hover shows resolution time for that priority level	Time values by priority (Resolution time means how long it takes to solve a request — from the time it was created until it was fully closed)	Resolution time display
13	Verify priority categories	Chart shows Urgent, High, Medium, Low priority levels	Priority levels	Priority categorization
14	Navigate to Usage section	Usage section visible with bar chart only	N/A	Usage area identification
15	Verify utility service dropdown	Dropdown filter available for utility services	Utility Service options	Filter availability
16	Verify default bar chart display	Bar chart shows utility service consumption	Consumption data	Default chart state
17	Test utility service filter	Selecting service filters chart to show only selected utility	Service selections	Service filtering
18	Test consumption hover functionality	Hover shows consumption values for selected utility	Consumption values	Interactive consumption display

Verification Points:

• Primary_Verification:
• • Revenue section: Line chart for trends with monthly hover, bar chart for categories with filter and hover
  • Services section: Bar chart for service requests (completed/pending) with hover and showing the exact count, bar chart for resolution time by priority with hover
  • Usage section: Bar chart only with utility service filter and consumption hover 
• Secondary_Verifications: All hover functionality works correctly, filters operate as expected, performance within baseline
• Negative_Verificationfilters work independently, proper data scaling

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Test Case 4: Service Request Management System

Test Case Metadata:

• Test Case ID: CIS01US01_TC_004
• Title: Verify Service Request Counts, Resolution Metrics, and Priority-Based Categorization
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-6, AC-8

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-CSM, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Medium, Integration-Point, AC-6, AC-8, service-requests, priority-categorization, by-priority-not-severity,HappyPath, Database, WxServices

Business Context:

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics:

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 12 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking:

• Feature_Coverage: 100% of service request management functionality
• Integration_Points: Service-CX, API , Database , Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Complete AC-6 and AC-8 coverage

Requirements Traceability:

• Related_Requirements: AC-6, AC-8, CIS01US01-SERVICE-REQ, PRIORITY-CATEGORIZATION-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11,
• Dependencies: Service request database, resolution tracking system, priority engine
• Performance_Baseline: <2 seconds section load, <1 second filter response

Prerequisites:

• Setup_Requirements: Dashboard accessible, service request data populated
• User_Roles_Permissions: Utility Administrator and CSO Manager access
• Test_Data:
• • Active Requests: 48
  • Overdue Requests: 5
  • Average Completion Time: 4.2 hours
  • First Resolution Rate: 82%
  • Categories: Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)
  • Priorities: High, Medium, Low (not Severity levels)
• Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Service Requests section	Section visible with service operational metrics	Active Requests,Overdue Requests,Average Completion , First Resolution Rate	Service operations area
2	Verify Active Requests count	Displays "48 Active Requests" with proper formatting	Active Requests must count all requests with status = 'Open' or 'In Progress' (48)	Count accuracy validation
3	Verify Overdue Requests count	Displays "5 Overdue" with alert styling	Overdue requests must count active requests where current_date > due_date (5)	Overdue tracking validation
4	Verify Average Completion metric	Shows "4.2 hrs Avg Completion" with time formatting	Average Completion time must calculate mean resolution time for completed requests (4.2 hrs)	Resolution metrics validation
5	Verify First Resolution Rate	Displays "82% First Resolution" with percentage formatting	First Resolution rate must calculate resolved on first attempt / total completed * 100 (82%)	Performance metrics validation
6	Verify service category breakdown	Horizontal bars showing Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)	Category bars must show: Water Supply (18), Metering Issues (12), Connection Requests (10), Maintenance (8)	Category visualization
7	Verify "By Priority" section presence	"By Priority" section visible	Priority categorization	UI change verification
8	Verify priority level options	High, Medium, Low priority levels displayed	Priority-based system	Priority categorization test
9	Verify resolution time calculations	Mathematical accuracy of completion time metrics	Source data validation	Calculation accuracy test
10	Verify real-time updates	Metrics update when new requests are created/resolved	Real-time data flow	Data synchronization test
11	Test priority filtering functionality	Filter by priority level functions correctly	Priority filter options	Filtering capability test

Verification Points:

• Primary_Verification: Service request counts, resolution metrics accurately displayed with priority-based categorization
• Secondary_Verifications: Real-time updates, proper calculations, priority color coding, navigation functionality
• Negative_Verification: no calculation errors, proper overdue handling

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Test Case 5: Complaint Tracking and Management

Test Case Metadata:

• Test Case ID: CIS01US01_TC_005
• Title: Verify Complaint Tracking with Active and Resolved Counts and Updated Metrics
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-7

Classification:

• Module/Feature:CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-CSM, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Medium, Integration-Point, AC-7, complaint-tracking, avg-completion-time, escalation-rate-removed,HappyPath, Database, ComplaintServices

Business Context:

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Must-Have
• Customer_Journey: Customer-Service
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics:

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 10 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking:

• Feature_Coverage: 100% of complaint tracking and management functionality
• Integration_Points: Service-CX, API , Database , Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Complete AC-7 coverage

Requirements Traceability:

• Related_Requirements: AC-7, CIS01US01-COMPLAINT-REQ, COMPLETION-TIME-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11,
• Dependencies: Complaint database, resolution tracking system, customer service platform
• Performance_Baseline: <2 seconds section load, <500ms metric calculations

Prerequisites:

• Setup_Requirements: Dashboard accessible, complaint data populated
• User_Roles_Permissions: CSO Manager access primarily, Utility Administrator view access
• Test_Data:
• • Active Complaints: 18
  • Resolved Today: 7
  • Avg Completion Time: 2.5 days (not Escalation Rate)
  • Resolution Rate: 83%
  • Top Categories: Water Quality(8), Billing Issue(6), Service Delay(4), Infrastructure(2)
  • Priority levels: High, Medium, Low
• Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Complaints section	Complaints panel visible with customer service metrics	N/A	Complaint management area
2	Verify Active Complaints count	Displays "18 Active Complaints"	Test Data	Active count accuracy
3	Verify Resolved Today count	Shows "7 Resolved Today" with completion indicator	Active Complaints means the total number of complaints that are not yet resolved. ( 18 complaints are still open or in progress.)	Daily resolution tracking
4	Verify Avg Completion Time metric	Displays "Avg Completion Time: 2.5 days" (not "Escalation Rate")	The average number of days it takes to finish a request — from when it was created to when it was completed.	Updated metric verification
5	Verify Resolution Rate metric	Shows "83% Resolution Rate" with percentage formatting	Resolution Rate means Out of all the complaints received, how many were solved, if you solved 83 out of 100 complaints, your resolution rate is 83%.	Performance metric validation
6	Verify Top Categories breakdown	Horizontal bars: Water Quality, Billing Issue, Service Delay, Infrastructure	Top Categories chart must display complaint types	Category visualization
7	Verify "By Priority" section	Priority-based categorization displayed  High, Medium, Low priority levels with appropriate counts	Priority distribution	Priority categorization

Verification Points:

• Primary_Verification: Complaint tracking displays active and resolved counts with updated "Avg Completion Time" metric
• Secondary_Verifications: Priority-based categorization, real-time updates, accurate category breakdown, navigation functionality
• Negative_Verification: no tracking errors, proper status handling

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Test Case 6: Account Summary and Health Scoring

Test Case Metadata:

• Test Case ID: CIS01US01_TC_006
• Title: Verify Account Summary with Active Accounts, Growth Metrics, and Health Scoring
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-9, AC-10, AC-11

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, AC-9, AC-10, AC-11, account-summary, health-scoring, customer-segmentation,HappyPath, Database

Business Context:

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics:

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 12 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking:

• Feature_Coverage: 100% of account management and health scoring functionality
• Integration_Points: Account database, health scoring engine, segmentation service
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Complete AC-9, AC-10, AC-11 coverage

Requirements Traceability:

• Related_Requirements: AC-9, AC-10, AC-11, CIS01US01-ACCOUNT-REQ, HEALTH-SCORING-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11, macOS 12+
• Dependencies: Account database, health scoring service, segmentation engine
• Performance_Baseline: <2 seconds section load, <1 second health score calculation

Prerequisites:

• Setup_Requirements: Dashboard accessible, account data populated with health metrics
• User_Roles_Permissions: Utility Administrator access
• Test_Data:
• • Active Accounts: 1,256 (+2.3% growth)
  • New Accounts: 24 (+2.8% growth)
  • Account Health Score: 87% (overall)
  • Customer Segmentation: Residential(70%), Commercial(20%), Industrial(10%)
  • Health factors: Payment history, complaint frequency, service usage
• Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Consumer Account Summary section	Section visible with account metrics and health data	N/A	Account management area
2	Verify Active Accounts count	Displays "1,256 Active Accounts"	Active Accounts means counting all accounts that are currently marked as 'Active'1,256 accounts	Account count accuracy
3	Verify Active Accounts growth metric	Shows "+2.3%" growth indicator with upward trend	Active Accounts percentage must compare current month to previous month (active account current month =1259 & last month = 1230 1259-1230/1230*100 =2.3%)	Growth metric validation
4	Verify New Accounts count	Displays "24 New Accounts" for current period	24 new accounts	New account tracking
5	Verify New Accounts growth metric	Shows "+2.8%" growth indicator with trend visualization	New Accounts percentage must show growth rate from previous month(new account current month =514 & last month = 500 ; 514-500/500*100 = 2.8%)	Growth calculation accuracy
6	Verify Account Health Score display	Shows "87%" with appropriate color coding (green for >85%)	based on the percentage: If the score is more than 85%, show it as Green (good health), If it’s between 70% and 85%, show Yellow (okay health) ,If it’s less than 70%, show Red (bad health)	Health scoring validation
7	Verify health score calculation factors	Health score considers payment history, complaint frequency, service usage	Health calculation factors	Algorithm validation
8	Verify Customer Segmentation chart	Horizontal stacked bar showing Residential(70%), Commercial(20%), Industrial(10%)	showing how many accounts fall into different categories, as a percentage of the total accounts.	Distribution visualization
9	Verify segmentation percentage accuracy	All segments total exactly 100%	Distribution percentages	Mathematical validation
10	Test chart interactivity	Hover tooltips show exact customer counts for each segment	Interactive elements	User interaction test

Verification Points:

• Primary_Verification: Account summary displays active accounts, growth metrics, and health scoring with customer segmentation
• Secondary_Verifications: Accurate calculations, proper color coding, distribution percentages total 100%, real-time updates
• Negative_Verification: No calculation errors, proper percentage handling

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Test Case 7: Payment Performance Analytics

Test Case Metadata:

• Test Case ID: CIS01US01_TC_007
• Title: Verify Payment Performance Metrics Including On-Time Rates and Outstanding Balances
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-12

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-External-Dependency, AC-12, payment-performance, aging-breakdown-removed,HappyPath, Database, BxServices , CrossModule

Business Context:

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Payment-Management
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics:

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 10 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking:

• Feature_Coverage: 100% of payment performance analytics functionality
• Integration_Points: Service-CX, API , Database , Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Complete AC-12 coverage

Requirements Traceability:

• Related_Requirements: AC-12, CIS01US01-PAYMENT-REQ, AGING-BREAKDOWN-REMOVAL-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11, macOS 12+
• Dependencies: Payment processing system, billing database, financial reporting service
• Performance_Baseline: <2 seconds section load, <500ms calculation processing

Prerequisites:

• Setup_Requirements: Dashboard accessible, payment data populated
• User_Roles_Permissions: Utility Administrator access
• Test_Data:
• • Total Payments: $45,231 (+14.2%)
  • Outstanding Amount: $12,450 (-0.5%)
  • On-Time Payment Rate: 82%
  • Digital Payment Adoption: 65%
  • Aging Breakdown: REMOVED (no longer displayed)
• Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Payment Performance section	Section visible with financial performance metrics	N/A	Payment analytics area
2	Verify Total Payments amount	Displays "$45,231" with proper currency	Total Payments means the total money collected from all customers in the current month.($45,231)	Payment amount accuracy
3	Verify Total Payments growth metric	Shows "+14.2%" growth indicator with upward trend	Total Payments percentage must compare current month to previous month (+14.2%)	Growth calculation validation
4	Verify Outstanding Amount display	Shows "$12,450" with currency formatting	Outstanding Amount means the total money not yet paid by all customers. Example: If the total unpaid bills = $12,450, that’s the outstanding amount.	Outstanding balance accuracy
5	Verify Outstanding Amount trend	Shows "-0.5%" indicating improvement	Outstanding Amount change shows if unpaid money has increased or decreased compared to last month.	Trend indicator validation
6	Verify On-Time Payment Rate	Displays "82%" with percentage	On-Time Payment Rate means how many payments were made on or before the due date, out of all payments. If 82 out of 100 payments were made on time, (82÷100)×100=82%	Performance metric validation
7	Verify Digital Payment Adoption	Shows "65%" digital adoption rate	Digital Payment Adoption means how many payments were made using digital methods out of all payments. If 65 out of 100 payments were digital, (65÷100)×100=65%	Technology adoption metric
8	Verify currency formatting consistency	All monetary values use consistent USD formatting	Currency standards	Format standardization

Verification Points:

• Primary_Verification: Payment performance metrics display on-time rates and outstanding balances accurately
• Secondary_Verifications: Proper currency formatting, trend calculations, digital adoption tracking, real-time updates
• Negative_Verification: No calculation errors, proper trend indicators

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Test Case 8: Digital Adoption Metrics

Test Case Metadata:

• Test Case ID: CIS01US01_TC_008
• Title: Verify Digital Adoption Metrics for Mobile App and Web Portal Usage
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-13

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-External-Dependency, AC-13, digital-adoption-metrics, HappyPath, Database, CrossModule

Business Context:

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Must-Have
• Customer_Journey: Digital-Engagement
• Compliance_Required: No
• SLA_Related: No

Quality Metrics:

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 8 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking:

• Feature_Coverage: 100% of digital adoption metrics functionality
• Integration_Points: Service-CX, API , Database , Happy path
• Code_Module_Mapped:CX-Backoffice
• Requirement_Coverage: Complete AC-13 coverage

Requirements Traceability:

• Related_Requirements: AC-13, CIS01US01-DIGITAL-REQ, MOBILE-WEB-USAGE-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: TC_001, TC_006 (Dashboard and Account prerequisites)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11, macOS 12+
• Dependencies: Mobile app analytics service, web portal analytics, user tracking system
• Performance_Baseline: <2 seconds metrics load, <500ms calculation processing

Prerequisites:

• Setup_Requirements: Dashboard accessible, digital analytics data available
• User_Roles_Permissions: Utility Administrator access
• Test_Data:
• • Mobile App Usage: 68% (+5.3%)
  • Web Portal Usage: 54% (+3.8%)
  • Active mobile users: 854 out of 1,256 registered
  • Web portal sessions: 678 out of 1,256 customers
• Prior_Test_Cases: TC_001, TC_006 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Key Metrics Scorecard section	Section visible with digital adoption metrics	N/A	Digital metrics area
2	Verify Mobile App Usage percentage	Displays "68%" with mobile app icon	Mobile App Usage shows what percentage of all registered users actually use the app.	Mobile adoption accuracy
3	Verify Mobile App Usage growth	Shows "+5.3%" growth indicator with upward trend	Mobile App Usage Change shows how much the usage went up or down compared to last month.(1053-100/1053*100 =(+5.3%))	Growth metric validation
4	Verify Web Portal Usage percentage	Displays "54%" with web portal icon	total count of users who are registered is the Web Portal Usage	Web adoption accuracy
5	Verify Web Portal Usage growth	Shows "+3.8%" growth indicator with upward trend	3.8% Web Portal Usage change must show monthly growth rate from current to last (519-500/500*100 =(+3.8%))	Growth trend validation

Verification Points:

• Primary_Verification: Digital adoption metrics accurately display mobile app and web portal usage
• Secondary_Verifications: Correct calculations, growth trends, icon consistency, real-time updates
• Negative_Verification: No calculation errors, proper percentage handling

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Test Case 9: Disconnection Tracking System

Test Case Metadata:

• Test Case ID: CIS01US01_TC_009
• Title: Verify Disconnection Tracking with Pending and Completed Status
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-14

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-High, Revenue-Impact-High, Integration-External-Dependency, AC-14, disconnection-tracking, avg-completion-time, HappyPath, Database, CrossModule , WxServices

Business Context:

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Service-Management
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics:

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 10 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking:

• Feature_Coverage: 100% of disconnection tracking functionality
• Integration_Points:Service-CX, API , Database , Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Complete AC-14 coverage

Requirements Traceability:

• Related_Requirements: AC-14, CIS01US01-DISCONNECTION-REQ, AVG-COMPLETION-TIME-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11, macOS 12+
• Dependencies: Field operations database, disconnection service, status tracking system
• Performance_Baseline: <2 seconds section load, <1 second status updates

Prerequisites:

• Setup_Requirements: Dashboard accessible, disconnection data populated
• User_Roles_Permissions: Utility Administrator access
• Test_Data:
• • Pending Disconnections: 24
  • Completed Today: 12
  • Reconnections: 8
  • Avg Completion Time: 3.2 days (not "Avg Process Time")
  • Reasons: Non-Payment(18), Violation(4), Maintenance(2)
  • Status progression: Pending→Scheduled→In Progress→Completed
• Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Disconnection section	Section displays disconnection operational metrics	N/A	Disconnection management area
2	Verify Pending Disconnections count	Displays "24 Pending" with pending status indicator	Pending disconnections must count requests with status = 'Pending' (24)	Pending count accuracy
3	Verify Completed Today count	Shows "12 Completed Today" with completion indicator	Count how many disconnections were finished today (on the current date). The total number completed today is 12.	Daily completion tracking
4	Verify Reconnections count	Displays "8 Reconnections" with reconnection metric	Count the times the service stopped unexpectedly (not planned). There were 8 such unplanned service disruptions.	Service restoration tracking
5	Verify Avg Completion Time metric	Shows "Avg Completion Time: 3.2 days"	number of days it takes to finish a request( 3, 3, 4, 3, 3 days = 16/5= 3.2 days)	Updated metric verification
6	Verify disconnection reason breakdown	Bars showing Non-Payment, Violation, Maintenance	Reason distribution must show horizontal bars with counts per category	Category visualization
7	Verify "By Priority" categorization	Priority-based categorization displayed	Priority levels	UI change compliance
8	Verify status tracking progression	Color-coded status: Pending→Scheduled→In Progress→Completed	Status tracking must show: Pending, Scheduled, In Progress, Completed	Status visualization
9	Test disconnection workflow integration	Links to disconnection management functionality	Navigation test	Workflow integration

Verification Points:

• Primary_Verification: Disconnection tracking displays pending and completed status with updated completion time metric
• Secondary_Verifications: Priority-based categorization, status progression, reason breakdown, real-time updates
• Negative_Verification: No tracking errors

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Test Case 10: Quick Action Buttons System

Test Case Metadata:

• Test Case ID: CIS01US01_TC_010
• Title: Verify Quick Action Buttons for Common Management Tasks
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: AC-15

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, AC-15, quick-action-buttons, add-consumer-removed,HappyPath, Database

Business Context:

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics:

• Risk_Level: Medium
• Complexity_Level: Low
• Expected_Execution_Time: 8 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking:

• Feature_Coverage: 100% of quick actions functionality
• Integration_Points: Service-CX, Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Complete AC-15 coverage

Requirements Traceability:

• Related_Requirements: AC-15, CIS01US01-QUICK-ACTIONS-REQ, ADD-CONSUMER-REMOVAL-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11, macOS 12+
• Dependencies: Various management systems, navigation service, workflow engine
• Performance_Baseline: <1 second action response, <2 seconds navigation

Prerequisites:

• Setup_Requirements: Dashboard accessible, management systems operational
• User_Roles_Permissions: Utility Administrator access
• Test_Data:
• • Available actions: 6 buttons (not 7 - Add Consumer removed)
  • Actions: New Service Request, Record Payment, Register Complaint, New Connection, Raise Transfer, Disconnection
• Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Quick Actions section	Quick Actions panel visible at bottom of dashboard	N/A	Management shortcuts area
2	Verify total action count	6 buttons displayed	6 action buttons	Count verification
3	Test New Service Request functionality	Button redirects to service request creation form	Service creation form	Workflow integration
4	Test Record Payment functionality	Button redirects to payment recording interface	Payment recording must include payment method and reference number validation(check how the payment was made (like card, cash, online). and check payment’s unique reference number to make sure it’s correct.)	Workflow integration
5	Test Register Complaint functionality	Button redirects to complaint registration form	Complaint registration automatically assigns unique reference numbers(When you register a complaint, the system gives it a special, one-of-a-kind number automatically.)	Workflow integration
6	Test Raise Transfer functionality	Button redirects to transfer management page	Transfer page	Workflow integration
7	Test Disconnection functionality	Button redirects to disconnection management page	Disconnection page	Workflow integration
8	Test responsive quick actions	All buttons function correctly on mobile viewport	Mobile simulation	Cross-device validation

Verification Points:

• Primary_Verification: Quick action buttons provide access to common management tasks (6 buttons, not 7)
• Secondary_Verifications: All navigation workflows function correctly, proper icon display, responsive design
• Negative_Verification: No broken navigation links

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Test Case 11: Dashboard Performance and Load Testing

Test Case Metadata:

• Test Case ID: CIS01US01_TC_011
• Title: Verify Dashboard Load Performance and Response Time Requirements
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: Performance Requirements (All ACs)

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Performance
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Performance
• Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, performance-testing, CrossModule, API , Performance

Business Context:

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics:

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 15 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Critical

Coverage Tracking:

• Feature_Coverage: 100% of performance requirements
• Integration_Points: Service-CX, API , Database , Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Performance aspects of all ACs

Requirements Traceability:

• Related_Requirements: Performance aspects of all ACs, CIS01US01-PERFORMANCE-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: All functional test cases must pass

Test Environment:

• Environment: Staging with production-like load
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11, macOS 12+
• Dependencies: Full system stack, monitoring tools, load testing infrastructure
• Performance_Baseline: <3s dashboard load, <500ms API responses, <2s chart rendering

Prerequisites:

• Setup_Requirements: Performance monitoring tools active, baseline measurements available
• User_Roles_Permissions: Multiple test user accounts for concurrent testing
• Test_Data: Full dataset with production-like volume
• Prior_Test_Cases: All functional test cases must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Clear browser cache and cookies	Clean baseline for performance testing	N/A	Performance baseline setup
2	Navigate to Command Center with timing	Dashboard loads within 3 seconds	<3 seconds target	Initial load performance
3	Monitor API response times	All API calls respond within 500ms	<500ms target	API performance validation
4	Test chart rendering performance	Bar charts render within 500ms	<500ms target	Chart performance validation
5	Test concurrent user load (2 users)	Dashboard maintains <3 second load time	2 concurrent users	Load testing validation

Verification Points:

• Primary Verification: The dashboard should open in less than 3 seconds. All the data requests (API calls) should respond within 500 milliseconds, even when many users use it at the same time.
• Secondary Verifications: The bar charts on the dashboard should show up within 500 milliseconds. The dashboard should work well when 2 users are using it at the same time. Clearing the cache should give a clean and correct starting point for testing.
• Negative Verification: The dashboard’s speed should not get worse when multiple users use it together. No API requests should take longer than 500 milliseconds. The dashboard should never take more than 3 seconds to load.

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Test Case 12: Cross-Browser Compatibility and Responsiveness

Test Case Metadata:

• Test Case ID: CIS01US01_TC_012
• Title: Verify Dashboard Functionality Across Chrome 115+ Versions and Responsive Design
• Created By: Hetal
• Created Date: 2025-06-04
• Version: 1.0
• Mapped Acceptance Criteria: Technical Requirements (All ACs)

Classification:

• Module/Feature: CSO Dashboard
• Test Type: Compatibility
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Compatibility, Platform-Both, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Low, Integration-Point, cross-browser-compatibility, chrome-115+,HappyPath,

Business Context:

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics:

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 20 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking:

• Feature_Coverage: 100% of browser compatibility requirements
• Integration_Points: Service-CX, API ,Happy path
• Code_Module_Mapped: CX-Backoffice
• Requirement_Coverage: Technical compatibility for all ACs

Requirements Traceability:

• Related_Requirements: Technical compatibility for all ACs, CIS01US01-BROWSER-REQ
• Related_Bugs: N/A for new features
• Related_Test_Cases: Core functional tests must pass

Test Environment:

• Environment: Staging
• Browser/Version: Chrome 115, 116, 117, Latest
• Device/OS: Windows 10/11, macOS 12+, Mobile simulation
• Screen_Resolution: 1920x1080, 1024x768, 375x667
• Dependencies: Multiple browser versions, device simulation tools

Prerequisites:

• Setup_Requirements: Multiple Chrome versions available, device simulation enabled
• User_Roles_Permissions: Valid test user account
• Test_Data: Standard dashboard test dataset
• Prior_Test_Cases: Core functional tests must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Test dashboard on Chrome 115	All features functional on minimum supported version	Chrome 115	Minimum version validation
2	Test dashboard on Chrome Latest	Full feature support and optimization	Chrome Latest	Current version validation
3	Verify bar chart rendering consistency	Charts display correctly across all versions	All Chrome versions	Chart compatibility test
4	Test responsive design at 1920x1080	Optimal desktop layout and functionality	Desktop resolution	Desktop compatibility
5	Test responsive design at 375x667	Mobile-friendly layout and navigation	Mobile resolution	Mobile compatibility
6	Verify touch interaction on mobile	Touch gestures work correctly	Mobile simulation	Touch compatibility test
7	Verify accessibility compliance	Screen readers and keyboard navigation work	Accessibility tools	Accessibility validation
8	Test performance consistency	Similar performance across supported browsers	Performance monitoring	Cross-browser performance

Verification Points:

• Primary_Verification: Full functionality across Chrome 115+ versions with responsive design
• Secondary_Verifications: Visual consistency, performance parity, accessibility compliance
• Negative_Verification: No browser-specific issues, no responsive design failures

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