CSO Dashboard (CIS01US01)

Total Test Cases: 28

Total Acceptance Criteria: 15

Total Coverage Percentage: 100%

Test Scenario Summary

A. Functional Test Scenarios

Core Dashboard Functionality

Dashboard Access & Navigation - Authentication, role-based access, initial load
Analytics & Insights KPI Display - Real-time metrics, percentage calculations, trend indicators
Revenue Performance Monitoring - Bar chart visualization, consumer category breakdown
Service Operations Management - Service requests, complaints, disconnections with priority-based categorization
Account Management Overview - Active accounts, health scoring, customer segmentation
Payment Performance Analytics - Collection rates, payment metrics (without aging breakdown)
Digital Adoption Metrics - Mobile app and web portal usage tracking
Quick Actions Center - Streamlined management tasks (without Add Consumer)

Modified UI Components (Per Changes)

Static This Month Tab - Non-interactive month selector behavior
Removed Navigation Elements - Settings and notification tabs removal verification
Chart Type Updates - Bar graphs only (no line graphs)
Priority-Based Categorization - Service requests, complaints, disconnections by priority
Updated Completion Metrics - Modified completion time calculations

B. Non-Functional Test Scenarios

Performance Requirements

Dashboard Load Performance - <3 second initial load, <500ms API responses
Real-time Data Refresh - 5-minute automatic refresh during business hours
Concurrent User Handling - Multi-user access performance
Chart Rendering Performance - Bar chart loading and interaction speed

Browser Compatibility

Chrome 115+ Compatibility - Full functionality across Chrome versions
Responsive Design - Desktop, tablet screen adaptations
Cross-Resolution Support - 1920x1080

Security & Reliability

Role-Based Access Control - Utility Administrator vs CSO Manager permissions
Data Integrity - Accurate calculations and real-time synchronization
Error Handling - Network failures, service unavailability scenarios

C. Edge Case & Error Scenarios

Data Boundary Conditions - Min/max values, empty datasets, extreme percentages
Network Connectivity Issues - Offline behavior, connection timeouts, partial loads
Invalid Data States - Corrupted metrics, missing data points, calculation errors
Browser Resource Constraints - Memory limitations, CPU usage, cache management

Test Case 1: Unified Command Center Dashboard Access

Test Case Metadata:

Test Case ID: CIS01US01_TC_001
Title: Verify Unified Command Center Dashboard Access for Authorized Users
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-1

Classification:

Module/Feature: CSO Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, AC-1, dashboard-access, role-based-access, unified-dashboard, authorized-users

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of unified dashboard access functionality
Integration_Points:Service-CX, Database , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC-1 coverage
Cross_Platform_Support: Web

Requirements Traceability:

Related_Requirements: AC-1, CIS01US01-AUTH-REQ, DASHBOARD-ACCESS-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: None (Entry point test)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication service, user database, dashboard service
Performance_Baseline: <3 seconds dashboard load time

Prerequisites:

Setup_Requirements: SMART360 system operational with unified dashboard enabled
User_Roles_Permissions: Valid Utility Administrator and CSO Manager test accounts
Test_Data:
- Utility Admin: admin@utilitytest.com / TestPass123!
- CSO Manager: cso@utilitytest.com / TestPass123!
- Invalid User: invalid@test.com / WrongPass!
Prior_Test_Cases: None

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to SMART360 login page	Login page displays with proper SSL certificate	URL: https://smart360-staging.com	Verify unified system access
2	Enter valid Utility Administrator credentials	Successful authentication and redirection	admin@utilitytest.com / TestPass123!	Validate admin role access
3	Verify Command Center option visibility	"Command Center" menu item visible and accessible	N/A	Unified dashboard entry point
4	Click on Command Center	Unified dashboard loads within 3 seconds	N/A	Performance validation
5	Verify unified dashboard elements	All dashboard sections visible: Analytics, Revenue, Accounts, cx- services, Payments, Quick Actions	N/A	Complete unified view
6	Verify role-based access for Admin	All features accessible to Utility Administrator	N/A	Full access validation
7	Logout and login as CSO Manager	Successful login with appropriate role permissions	cso@utilitytest.com / TestPass123!	Role-based access test
8	Verify CSO Manager dashboard access	Command Center accessible with CSO-appropriate features	N/A	Role-specific unified view
9	Test invalid user access attempt	Access denied with proper error message	invalid@test.com / WrongPass!	Security validation
10	Verify session timeout handling	Proper timeout behavior after inactivity	N/A	Security compliance

Verification Points:

Primary_Verification: Unified command center dashboard successfully accessible to authorized users only
Secondary_Verifications: Role-based access working, performance within SLA, UI changes implemented
Negative_Verification: Unauthorized users cannot access dashboard, invalid credentials rejected

Test Case 2: Real-time KPI Display System

Test Case Metadata:

Test Case ID: CIS01US01_TC_002
Title: Verify Real-time KPI Display for Total Revenue, Service Requests, Collection Rate, and Active Complaints
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-2, AC-3

Classification:

Module/Feature: CSO Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-API, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, kpi-calculations, business-logic

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of real-time KPI display functionality
Integration_Points: Service-CX, API , Database , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC-2 and AC-3 coverage

Requirements Traceability:

Related_Requirements: AC-2, AC-3, CIS01US01-KPI-REQ, REAL-TIME-DATA-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11,
Dependencies: Real-time data service, calculation engine, database systems
Performance_Baseline: <500ms KPI refresh, <2 seconds initial load

Prerequisites:

Setup_Requirements: Dashboard accessible, real-time data pipeline active
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Total Revenue: $298,500 (Expected change: +12.5%)
- Service Requests: 718 (Expected change: +8.3%)
- Collection Rate: 82% (Expected change: +3.2%)
- Active Complaints: 24 (Expected change: -5.8%)
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access Command Center dashboard	Dashboard loads with Analytics & Insights section visible	admin@utilitytest.com	Clean data state validation
2	Locate Analytics & Insights section	Section prominently displayed at top of dashboard	N/A	Real-time KPI area identification
3	Verify Total Revenue KPI display	Shows "$298,500" with green upward arrow and currency formatting	$298,500 (+12.5%) Total Revenue includes all billed amounts for the current month regardless of payment status	Revenue KPI accuracy
4	Verify Total Revenue percentage change	Displays "+12.5% from last month" with trend indicator in green	Growth is calculated as: (This month's Total Revenue - Last month's Total Revenue) ÷ Last month's Total Revenue × 100. Example: If last month it was $265,000 and this month it’s $298,500 → Growth = 12.5%	Percentage change validation
5	Verify Service Requests KPI display	Shows "718" with blue chart icon and numerical formatting	718 (+8.3%) Service Requests count includes all requests created in the current period regardless of status	Service requests KPI accuracy
6	Verify Service Requests percentage change	Displays "+8.3% from last month" with trend indicator in green	Growth is calculated as: (This month's Service Requests - Last month's Service Requests) ÷ Last month's Service Requests × 100. Example: If last month there were 663 requests and this month it’s 718 → Growth = 8.3%	Percentage change validation
7	Verify Collection Rate KPI display	Shows "82%" with circular progress indicator and appropriate color	82% (+3.2%) Collection Rate = (Payments Received / Total Amount Due) * 100 for the month	It tells you how much money you’ve collected from the total amount you were supposed to get
8	Verify Collection Rate percentage change	Displays "+3.2% from last month" with trend indicator in green	Growth is calculated as: (This month's Collection Rate - Last month's Collection Rate) ÷ Last month's Collection Rate × 100. Example: If last month it was 79.5% and this month it’s 82% → Growth = 3.2%	Green color for >80% validation
9	Verify Active Complaints KPI display	Shows "24" with red warning icon and alert styling	24 (-5.8%) Active Complaints include all unresolved complaints regardless of creation date	Active complaints KPI accuracy
10	Verify Active Complaints percentage change	Displays "-5.8% from last month" with downward trend indicator in red	Growth is calculated as: (This month's Active Complaints - Last month's Active Complaints) ÷ Last month's Active Complaints × 100. Example: If last month there were 25.5 complaints and now there are 24 → Drop = -5.8%	Negative change validation

Verification Points:

Primary_Verification: All four required KPIs display with accurate real-time values and percentage change indicators
Secondary_Verifications: Proper color coding, currency formatting, trend indicators, real-time refresh functionality
Negative_Verification: No calculation errors, proper error handling for missing data

Test Case 3: Revenue Performance Visual Trend Charts

Test Case Metadata:

Test Case ID: CIS01US01_TC_003
Title: Verify Visual Trend Charts for Revenue Performance Over 6-Month Periods
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-4, AC-5

Classification:

Module/Feature:CSO Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-API, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, chart-data, bar-graphs-only

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of revenue trend visualization functionality
Integration_Points:Service-CX, Database , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC-4 and AC-5 coverage

Requirements Traceability:

Related_Requirements: AC-4, AC-5, CIS01US01-CHART-REQ, REVENUE-VISUALIZATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_001, TC_002 (Dashboard and KPI prerequisites)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Dependencies: Chart rendering library, revenue data service, historical database
Performance_Baseline: <2 seconds chart load, <1 second interaction response

Prerequisites:

Setup_Requirements: Dashboard accessible, historical revenue data available
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Revenue Trend: Jan($45K), Feb($42K), Mar($48K), Apr($47K), May($52K), Jun($58K)
- Consumer Categories: Residential(Blue), Commercial(Green), Industrial(Orange)
- 6-month historical data complete
Prior_Test_Cases: TC_001, TC_002 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Revenue Performance section	Revenue section visible below Analytics section	N/A	Chart area identification
2	Verify Revenue Trend chart presence	Bar chart visible showing 6-month data	6-month historical data	Chart type validation
4	Verify 6-month period coverage	Chart displays Jan through Jun data points	Jan-Jun revenue data	Period coverage validation
5	Verify Revenue Trend data accuracy	Bar heights match expected values: Jan($45K), Feb($42K), Mar($48K), Apr($47K), May($52K), Jun($58K)	Historical revenue data	Data accuracy verification
6	Verify Consumer Category breakdown chart	Bar chart with categories Residential, Commercial,Industrial in filter displayed in blue color	Consumer category data	Category visualization
7	Verify monthly comparisons capability	Each month shows breakdown by consumer category	Monthly category data	Comparison functionality
8	Test chart interactivity	Hover tooltips show exact values and percentages	Interactive elements	User interaction validation
9	Verify Y-axis scaling	Appropriate scale with 20% padding above maximum value	0 to max+20% range	Scaling algorithm validation
10	Verify X-axis labels	Month abbreviations clearly displayed and properly spaced	Jan, Feb, Mar, Apr, May, Jun	Axis labeling verification
11	Test chart performance	Chart rendering completes within 2 seconds	Performance timing	Performance validation

Verification Points:

Primary_Verification: Visual trend charts display revenue performance over 6-month periods with consumer category breakdown
Secondary_Verifications: Bar charts displayed with values, proper color coding, interactive tooltips, responsive design
Negative_Verification: no visualization errors, proper data scaling

Test Case 4: Service Request Management System

Test Case Metadata:

Test Case ID: CIS01US01_TC_004
Title: Verify Service Request Counts, Resolution Metrics, and Priority-Based Categorization
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-6, AC-8

Classification:

Module/Feature: CSO Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-ServiceRequests, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-CSM, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Medium, Integration-Point, AC-6, AC-8, service-requests, priority-categorization, by-priority-not-severity

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 12 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of service request management functionality
Integration_Points: Service-CX, API , Database , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC-6 and AC-8 coverage

Requirements Traceability:

Related_Requirements: AC-6, AC-8, CIS01US01-SERVICE-REQ, PRIORITY-CATEGORIZATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11,
Dependencies: Service request database, resolution tracking system, priority engine
Performance_Baseline: <2 seconds section load, <1 second filter response

Prerequisites:

Setup_Requirements: Dashboard accessible, service request data populated
User_Roles_Permissions: Utility Administrator and CSO Manager access
Test_Data:
- Active Requests: 48
- Overdue Requests: 5
- Average Completion Time: 4.2 hours
- First Resolution Rate: 82%
- Categories: Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)
- Priorities: High, Medium, Low (not Severity levels)
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Service Requests section	Section visible with service operational metrics	N/A	Service operations area
2	Verify Active Requests count	Displays "48 Active Requests" with proper formatting	Active Requests must count all requests with status = 'Open' or 'In Progress' (48)	Count accuracy validation
3	Verify Overdue Requests count	Displays "5 Overdue" with alert styling	Overdue requests must count active requests where current_date > due_date (5)	Overdue tracking validation
4	Verify Average Completion metric	Shows "4.2 hrs Avg Completion" with time formatting	Average Completion time must calculate mean resolution time for completed requests (4.2 hrs)	Resolution metrics validation
5	Verify First Resolution Rate	Displays "82% First Resolution" with percentage formatting	First Resolution rate must calculate resolved on first attempt / total completed * 100 (82%)	Performance metrics validation
6	Verify service category breakdown	Horizontal bars showing Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)	Category bars must show: Water Supply (18), Metering Issues (12), Connection Requests (10), Maintenance (8)	Category visualization
7	Verify "By Priority" section presence	"By Priority" section visible	Priority categorization	UI change verification
8	Verify priority level options	High, Medium, Low priority levels displayed	Priority-based system	Priority categorization test
9	Verify resolution time calculations	Mathematical accuracy of completion time metrics	Source data validation	Calculation accuracy test
10	Verify real-time updates	Metrics update when new requests are created/resolved	Real-time data flow	Data synchronization test
11	Test priority filtering functionality	Filter by priority level functions correctly	Priority filter options	Filtering capability test

Verification Points:

Primary_Verification: Service request counts, resolution metrics accurately displayed with priority-based categorization
Secondary_Verifications: Real-time updates, proper calculations, priority color coding, navigation functionality
Negative_Verification: "By Severity" completely removed, no calculation errors, proper overdue handling

Test Case 5: Complaint Tracking and Management

Test Case Metadata:

Test Case ID: CIS01US01_TC_005
Title: Verify Complaint Tracking with Active and Resolved Counts and Updated Metrics
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-7

Classification:

Module/Feature:CSO Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-Complaints, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-CSM, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Medium, Integration-Point, AC-7, complaint-tracking, avg-completion-time, escalation-rate-removed

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Customer-Service
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of complaint tracking and management functionality
Integration_Points: Service-CX, API , Database , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC-7 coverage

Requirements Traceability:

Related_Requirements: AC-7, CIS01US01-COMPLAINT-REQ, COMPLETION-TIME-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11,
Dependencies: Complaint database, resolution tracking system, customer service platform
Performance_Baseline: <2 seconds section load, <500ms metric calculations

Prerequisites:

Setup_Requirements: Dashboard accessible, complaint data populated
User_Roles_Permissions: CSO Manager access primarily, Utility Administrator view access
Test_Data:
- Active Complaints: 18
- Resolved Today: 7
- Avg Completion Time: 2.5 days (not Escalation Rate)
- Resolution Rate: 83%
- Top Categories: Water Quality(8), Billing Issue(6), Service Delay(4), Infrastructure(2)
- Priority levels: High, Medium, Low
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Complaints section	Complaints panel visible with customer service metrics	N/A	Complaint management area
2	Verify Active Complaints count	Displays "18 Active Complaints" with proper formatting	Active Complaints must count all complaints with status ≠ 'Resolved' (18)	Active count accuracy
3	Verify Resolved Today count	Shows "7 Resolved Today" with completion indicator	Resolved Today must count complaints closed on current date (7)	Daily resolution tracking
4	Verify Avg Completion Time metric	Displays "Avg Completion Time: 2.5 days" (not "Escalation Rate")	2.5 days average	Updated metric verification
5	Verify Resolution Rate metric	Shows "83% Resolution Rate" with percentage formatting	Resolution Rate must calculate resolved complaints / total complaints * 100 (83%)	Performance metric validation
6	Verify Top Categories breakdown	Horizontal bars: Water Quality(8), Billing Issue(6), Service Delay(4), Infrastructure(2)	Top Categories chart must display complaint types	Category visualization
7	Verify "By Priority" section	Priority-based categorization displayed High, Medium, Low priority levels with appropriate counts	Priority distribution	Priority categorization
8	Verify real-time complaint updates	New complaints appear in active count immediately	Real-time updates	Data synchronization
9	Test complaint categorization accuracy	Categories correctly reflect complaint types	Category mapping	Classification accuracy

Verification Points:

Primary_Verification: Complaint tracking displays active and resolved counts with updated "Avg Completion Time" metric
Secondary_Verifications: Priority-based categorization, real-time updates, accurate category breakdown, navigation functionality
Negative_Verification: no tracking errors, proper status handling

Test Case 6: Account Summary and Health Scoring

Test Case Metadata:

Test Case ID: CIS01US01_TC_006
Title: Verify Account Summary with Active Accounts, Growth Metrics, and Health Scoring
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-9, AC-10, AC-11

Classification:

Module/Feature: Account Management Overview
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow, AC-9, AC-10, AC-11, account-summary,

active-accounts, growth-metrics, health-scoring, customer-segmentation,

distribution-percentages

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 12 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of account management and health scoring functionality
Integration_Points: Account database, health scoring engine, segmentation service
Code_Module_Mapped: Account controller, health calculator, segmentation analyzer
Requirement_Coverage: Complete AC-9, AC-10, AC-11 coverage

Requirements Traceability:

Related_Requirements: AC-9, AC-10, AC-11, CIS01US01-ACCOUNT-REQ, HEALTH-SCORING-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Account database, health scoring service, segmentation engine
Performance_Baseline: <2 seconds section load, <1 second health score calculation

Prerequisites:

Setup_Requirements: Dashboard accessible, account data populated with health metrics
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Active Accounts: 1,256 (+2.3% growth)
- New Accounts: 24 (+2.8% growth)
- Account Health Score: 87% (overall)
- Customer Segmentation: Residential(70%), Commercial(20%), Industrial(10%)
- Health factors: Payment history, complaint frequency, service usage
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Consumer Account Summary section	Section visible with account metrics and health data	N/A	Account management area
2	Verify Active Accounts count	Displays "1,256 Active Accounts" with proper numerical formatting	1,256 accounts	Account count accuracy
3	Verify Active Accounts growth metric	Shows "+2.3%" growth indicator with upward trend	2.3% growth	Growth metric validation
4	Verify New Accounts count	Displays "24 New Accounts" for current period	24 new accounts	New account tracking
5	Verify New Accounts growth metric	Shows "+2.8%" growth indicator with trend visualization	2.8% growth	Growth calculation accuracy
6	Verify Account Health Score display	Shows "87%" with appropriate color coding (green for >85%)	87% health score	Health scoring validation
7	Verify health score calculation factors	Health score considers payment history, complaint frequency, service usage	Health calculation factors	Algorithm validation
8	Verify Customer Segmentation chart	Horizontal stacked bar showing Residential(70%), Commercial(20%), Industrial(10%)	Segmentation data	Distribution visualization
9	Verify segmentation percentage accuracy	All segments total exactly 100%	Distribution percentages	Mathematical validation
10	Test chart interactivity	Hover tooltips show exact customer counts for each segment	Interactive elements	User interaction test
11	Verify real-time account updates	New account additions reflect immediately in counts	Real-time data flow	Data synchronization test

Verification Points:

Primary_Verification: Account summary displays active accounts, growth metrics, and health scoring with customer segmentation
Secondary_Verifications: Accurate calculations, proper color coding, distribution percentages total 100%, real-time updates
Negative_Verification: No calculation errors, proper percentage handling

Test Case 7: Payment Performance Analytics

Test Case Metadata:

Test Case ID: CIS01US01_TC_007
Title: Verify Payment Performance Metrics Including On-Time Rates and Outstanding Balances
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-12

Classification:

Module/Feature: Payment Performance Analytics
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow,cross module - bx AC-12, payment-performance,

on-time-rates, outstanding-balances, aging-breakdown-removed,

digital-payment-adoption

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Payment-Management
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of payment performance analytics functionality
Integration_Points: Payment processor, billing system, financial database
Code_Module_Mapped: Payment controller, performance calculator, financial aggregator
Requirement_Coverage: Complete AC-12 coverage

Requirements Traceability:

Related_Requirements: AC-12, CIS01US01-PAYMENT-REQ, AGING-BREAKDOWN-REMOVAL-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Payment processing system, billing database, financial reporting service
Performance_Baseline: <2 seconds section load, <500ms calculation processing

Prerequisites:

Setup_Requirements: Dashboard accessible, payment data populated
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Total Payments: $45,231 (+14.2%)
- Outstanding Amount: $12,450 (-0.5%)
- On-Time Payment Rate: 82%
- Digital Payment Adoption: 65%
- Aging Breakdown: REMOVED (no longer displayed)
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Payment Performance section	Section visible with financial performance metrics	N/A	Payment analytics area
2	Verify Total Payments amount	Displays "$45,231" with proper currency formatting	Total Payments must display sum of all payments received in current month ($45,231)	Payment amount accuracy
3	Verify Total Payments growth metric	Shows "+14.2%" growth indicator with upward trend	Total Payments percentage must compare current month to previous month (+14.2%)	Growth calculation validation
4	Verify Outstanding Amount display	Shows "$12,450" with currency formatting	Outstanding Amount must show total unpaid balances across all accounts ($12,450)	Outstanding balance accuracy
5	Verify Outstanding Amount trend	Shows "-0.5%" indicating improvement (downward trend)	Outstanding Amount change must indicate improvement (negative) or deterioration (positive) (-0.5%)	Trend indicator validation
6	Verify On-Time Payment Rate	Displays "82%" with percentage formatting	On-Time Payment Rate must calculate payments made by due date / total payments * 100 (82%)	Performance metric validation
7	Verify Digital Payment Adoption	Shows "65%" digital adoption rate	Digital Payment Adoption must calculate digital payments / total payments * 100 (65%)	Technology adoption metric
8	Verify remaining payment visualizations	Other payment charts and metrics display correctly	Payment analytics	Functionality preservation
9	Test payment performance calculations	Mathematical accuracy of all payment metrics	Source data validation	Calculation verification
10	Verify currency formatting consistency	All monetary values use consistent USD formatting	Currency standards	Format standardization
11	Test payment trend analysis	Payment trends accurately reflect historical data	Historical payment data	Trend accuracy validation
12	Verify real-time payment updates	New payments reflect immediately in totals	Real-time data flow	Data synchronization test

Verification Points:

Primary_Verification: Payment performance metrics display on-time rates and outstanding balances accurately
Secondary_Verifications: Proper currency formatting, trend calculations, digital adoption tracking, real-time updates
Negative_Verification: No calculation errors, proper trend indicators

Test Case 8: Digital Adoption Metrics

Test Case Metadata:

Test Case ID: CIS01US01_TC_008
Title: Verify Digital Adoption Metrics for Mobile App and Web Portal Usage
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-13

Classification:

Module/Feature: Digital Adoption Analytics
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow,cross module - cxweb, cxapp AC-13, digital-adoption-metrics,

mobile-app-usage, web-portal-usage, technology-adoption,

user-engagement-tracking

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Digital-Engagement
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of digital adoption metrics functionality
Integration_Points: Mobile app analytics, web portal analytics, user engagement tracking
Code_Module_Mapped: Digital metrics controller, usage analytics, engagement calculator
Requirement_Coverage: Complete AC-13 coverage

Requirements Traceability:

Related_Requirements: AC-13, CIS01US01-DIGITAL-REQ, MOBILE-WEB-USAGE-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_001, TC_006 (Dashboard and Account prerequisites)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Mobile app analytics service, web portal analytics, user tracking system
Performance_Baseline: <2 seconds metrics load, <500ms calculation processing

Prerequisites:

Setup_Requirements: Dashboard accessible, digital analytics data available
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Mobile App Usage: 68% (+5.3%)
- Web Portal Usage: 54% (+3.8%)
- Active mobile users: 854 out of 1,256 registered
- Web portal sessions: 678 out of 1,256 customers
Prior_Test_Cases: TC_001, TC_006 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Key Metrics Scorecard section	Section visible with digital adoption metrics	N/A	Digital metrics area
2	Verify Mobile App Usage percentage	Displays "68%" with mobile app icon	Mobile App Usage must calculate unique active users / total registered users * 100 (68%)	Mobile adoption accuracy
3	Verify Mobile App Usage calculation	68% = (854 active users / 1,256 registered users) × 100	854/1,256 calculation	Calculation verification
4	Verify Mobile App Usage growth	Shows "+5.3%" growth indicator with upward trend	Mobile App Usage change must compare current month to previous month (+5.3%)	Growth metric validation
5	Verify Web Portal Usage percentage	Displays "54%" with web portal icon	Web Portal Usage must calculate unique portal sessions / total customers * 100 (54%)	Web adoption accuracy
6	Verify Web Portal Usage calculation	54% = (678 sessions / 1,256 customers) × 100	678/1,256 calculation	Calculation verification
7	Verify Web Portal Usage growth	Shows "+3.8%" growth indicator with upward trend	3.8% Web Portal Usage change must show monthly growth rate (+3.8%)	Growth trend validation
8	Test digital adoption trend analysis	Trends accurately reflect month-over-month changes	Historical usage data	Trend accuracy test
9	Verify real-time usage updates	Usage metrics update based on actual platform activity	Real-time tracking	Data synchronization
10	Test digital engagement correlation	Mobile and web usage correlate with customer segments	Segmentation data	Cross-metric analysis
11	Test responsive digital metrics display	Metrics display correctly on mobile and tablet views	Cross-device testing	Responsive validation

Verification Points:

Primary_Verification: Digital adoption metrics accurately display mobile app and web portal usage
Secondary_Verifications: Correct calculations, growth trends, icon consistency, real-time updates
Negative_Verification: No calculation errors, proper percentage handling

Test Case 9: Disconnection Tracking System

Test Case Metadata:

Test Case ID: CIS01US01_TC_009
Title: Verify Disconnection Tracking with Pending and Completed Status
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-14

Classification:

Module/Feature: Disconnection Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow, cross module - wx AC-14, disconnection-tracking,

pending-completed-status, avg-completion-time, reconnections,

priority-based-categorization

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Service-Management
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of disconnection tracking functionality
Integration_Points: Field operations system, disconnection service, reconnection tracking
Code_Module_Mapped: Disconnection controller, status tracker, completion calculator
Requirement_Coverage: Complete AC-14 coverage

Requirements Traceability:

Related_Requirements: AC-14, CIS01US01-DISCONNECTION-REQ, AVG-COMPLETION-TIME-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Field operations database, disconnection service, status tracking system
Performance_Baseline: <2 seconds section load, <1 second status updates

Prerequisites:

Setup_Requirements: Dashboard accessible, disconnection data populated
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Pending Disconnections: 24
- Completed Today: 12
- Reconnections: 8
- Avg Completion Time: 3.2 days (not "Avg Process Time")
- Reasons: Non-Payment(18), Violation(4), Maintenance(2)
- Status progression: Pending→Scheduled→In Progress→Completed
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Disconnection section	Section displays disconnection operational metrics	N/A	Disconnection management area
2	Verify Pending Disconnections count	Displays "24 Pending" with pending status indicator	Pending disconnections must count requests with status = 'Pending' (24)	Pending count accuracy
3	Verify Completed Today count	Shows "12 Completed Today" with completion indicator	Completed Today must count disconnections executed on current date (12)	Daily completion tracking
4	Verify Reconnections count	Displays "8 Reconnections" with reconnection metric	Service Interruptions must count unplanned service disruptions (8)	Service restoration tracking
5	Verify Avg Completion Time metric	Shows "Avg Completion Time: 3.2 days"	3.2 days average	Updated metric verification
6	Verify disconnection reason breakdown	Bars showing Non-Payment(18), Violation(4), Maintenance(2)	Reason distribution must show horizontal bars with counts per category	Category visualization
7	Verify "By Priority" categorization	Priority-based categorization displayed	Priority levels	UI change compliance
8	Verify status tracking progression	Color-coded status: Pending→Scheduled→In Progress→Completed	Status tracking must show: Pending, Scheduled, In Progress, Completed	Status visualization
9	Test disconnection workflow integration	Links to disconnection management functionality	Navigation test	Workflow integration
10	Verify completion time calculations	Mathematical accuracy of completion time metrics	Source data validation	Calculation verification
11	Test real-time status updates	Status changes reflect immediately in dashboard	Real-time tracking	Data synchronization
12	Verify regulatory compliance tracking	Disconnection process follows regulatory timelines	Pending disconnections must trigger alerts for regulatory compliance timeframes	Regulatory validation
13	Test disconnection scheduling	Schedule New functionality works correctly	Scheduling workflow	Operational integration

Verification Points:

Primary_Verification: Disconnection tracking displays pending and completed status with updated completion time metric
Secondary_Verifications: Priority-based categorization, status progression, reason breakdown, real-time updates
Negative_Verification: No tracking errors

Test Case 10: Quick Action Buttons System

Test Case Metadata:

Test Case ID: CIS01US01_TC_010
Title: Verify Quick Action Buttons for Common Management Tasks
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: AC-15

Classification:

Module/Feature: Quick Actions Center
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

cx- services, happy flow, AC-15, quick-action-buttons, common-management-tasks,

add-consumer-removed, navigation-workflows, streamlined-management

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of quick actions functionality
Integration_Points: Service request system, payment processor, complaint system, connection management
Code_Module_Mapped: Quick actions controller, navigation service, workflow integrator
Requirement_Coverage: Complete AC-15 coverage

Requirements Traceability:

Related_Requirements: AC-15, CIS01US01-QUICK-ACTIONS-REQ, ADD-CONSUMER-REMOVAL-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_001 (Dashboard Access)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Various management systems, navigation service, workflow engine
Performance_Baseline: <1 second action response, <2 seconds navigation

Prerequisites:

Setup_Requirements: Dashboard accessible, management systems operational
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Available actions: 6 buttons (not 7 - Add Consumer removed)
- Actions: New Service Request, Record Payment, Register Complaint, New Connection, Raise Transfer, Disconnection
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Quick Actions section	Quick Actions panel visible at bottom of dashboard	N/A	Management shortcuts area
2	Verify total action count	6 buttons displayed	6 action buttons	Count verification
3	Test New Service Request functionality	Button redirects to service request creation form	Service creation form	Workflow integration
4	Test Record Payment functionality	Button redirects to payment recording interface	Payment recording must include payment method and reference number validation	Workflow integration
5	Test Register Complaint functionality	Button redirects to complaint registration form	Complaint registration automatically assigns unique reference numbers	Workflow integration
6	Test Raise Transfer functionality	Button redirects to transfer management page	Transfer page	Workflow integration
7	Test Disconnection functionality	Button redirects to disconnection management page	Disconnection page	Workflow integration
8	Test responsive quick actions	All buttons function correctly on mobile viewport	Mobile simulation	Cross-device validation

Verification Points:

Primary_Verification: Quick action buttons provide access to common management tasks (6 buttons, not 7)
Secondary_Verifications: All navigation workflows function correctly, proper icon display, responsive design
Negative_Verification: No broken navigation links

Test Case 11: Dashboard Performance and Load Testing

Test Case Metadata:

Test Case ID: CIS01US01_TC_011
Title: Verify Dashboard Load Performance and Response Time Requirements
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: Performance Requirements (All ACs)

Classification:

Module/Feature: Dashboard Performance
Test Type: Performance
Test Level: System
Priority: P1-Critical
Execution Phase: Performance
Automation Status: Automated

Enhanced Tags:

cx- services, api, performance-testing, cross module -wx, cx-web, cx-app dashboard-load, response-times,

concurrent-users, real-time-refresh, chart-rendering

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of performance requirements
Integration_Points: All dashboard cx- services, API endpoints, database systems
Code_Module_Mapped: Performance monitoring, load balancer, caching system
Requirement_Coverage: Performance aspects of all ACs

Requirements Traceability:

Related_Requirements: Performance aspects of all ACs, CIS01US01-PERFORMANCE-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: All functional test cases must pass

Test Environment:

Environment: Staging with production-like load
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Full system stack, monitoring tools, load testing infrastructure
Performance_Baseline: <3s dashboard load, <500ms API responses, <2s chart rendering

Prerequisites:

Setup_Requirements: Performance monitoring tools active, baseline measurements available
User_Roles_Permissions: Multiple test user accounts for concurrent testing
Test_Data: Full dataset with production-like volume
Prior_Test_Cases: All functional test cases must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Clear browser cache and cookies	Clean baseline for performance testing	N/A	Performance baseline setup
2	Navigate to Command Center with timing	Dashboard loads within 3 seconds	<3 seconds target	Initial load performance
3	Monitor API response times	All API calls respond within 500ms	<500ms target	API performance validation
4	Test chart rendering performance	Bar charts render within 2 seconds	<2 seconds target	Chart performance validation
5	Verify auto-refresh performance	5-minute refresh completes within 100ms impact	<100ms impact	Refresh performance test
6	Test concurrent user load (10 users)	Dashboard maintains <3 second load time	10 concurrent users	Load testing validation
7	Monitor memory usage during operation	Memory usage remains under 100MB	<100MB target	Resource usage validation
8	Monitor CPU usage during operation	CPU usage remains under 10%	<10% target	Processing efficiency test
9	Test network bandwidth impact	Dashboard functions on limited bandwidth	Various connection speeds	Network performance test
10	Verify caching effectiveness	Subsequent loads faster due to caching	Cache performance	Optimization validation
11	Test performance across browser versions	Consistent performance on Chrome 115+	Multiple Chrome versions	Cross-version performance
12	Monitor performance degradation over time	No performance degradation during extended use	Extended session	Stability validation

Verification Points:

Primary_Verification: Dashboard meets all performance benchmarks under various load conditions
Secondary_Verifications: Resource usage within limits, consistent performance across browsers, effective caching
Negative_Verification: No performance degradation, no memory leaks, no timeout failures

Test Case 12: Cross-Browser Compatibility and Responsiveness

Test Case Metadata:

Test Case ID: CIS01US01_TC_012
Title: Verify Dashboard Functionality Across Chrome 115+ Versions and Responsive Design
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: Technical Requirements (All ACs)

Classification:

Module/Feature: Cross-Browser Compatibility
Test Type: Compatibility
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

cx- services, happy flow, cross-browser-compatibility, chrome-115+,

responsive-design, mobile-tablet-desktop, UI-consistency

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 20 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of browser compatibility requirements
Integration_Points: Browser engines, CSS rendering, JavaScript execution
Code_Module_Mapped: UI components, responsive framework, browser compatibility layer
Requirement_Coverage: Technical compatibility for all ACs

Requirements Traceability:

Related_Requirements: Technical compatibility for all ACs, CIS01US01-BROWSER-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: Core functional tests must pass

Test Environment:

Environment: Staging
Browser/Version: Chrome 115, 116, 117, Latest
Device/OS: Windows 10/11, macOS 12+, Mobile simulation
Screen_Resolution: 1920x1080, 1024x768, 375x667
Dependencies: Multiple browser versions, device simulation tools

Prerequisites:

Setup_Requirements: Multiple Chrome versions available, device simulation enabled
User_Roles_Permissions: Valid test user account
Test_Data: Standard dashboard test dataset
Prior_Test_Cases: Core functional tests must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Test dashboard on Chrome 115	All features functional on minimum supported version	Chrome 115	Minimum version validation
2	Test dashboard on Chrome Latest	Full feature support and optimization	Chrome Latest	Current version validation
3	Verify bar chart rendering consistency	Charts display correctly across all versions	All Chrome versions	Chart compatibility test
4	Test responsive design at 1920x1080	Optimal desktop layout and functionality	Desktop resolution	Desktop compatibility
5	Test responsive design at 375x667	Mobile-friendly layout and navigation	Mobile resolution	Mobile compatibility
6	Verify touch interaction on mobile	Touch gestures work correctly	Mobile simulation	Touch compatibility test
7	Verify accessibility compliance	Screen readers and keyboard navigation work	Accessibility tools	Accessibility validation
8	Test performance consistency	Similar performance across supported browsers	Performance monitoring	Cross-browser performance

Verification Points:

Primary_Verification: Full functionality across Chrome 115+ versions with responsive design
Secondary_Verifications: Visual consistency, performance parity, accessibility compliance
Negative_Verification: No browser-specific issues, no responsive design failures

Test Case 13: Error Handling and Network Resilience

Test Case Metadata:

Test Case ID: CIS01US01_TC_013
Title: Verify Dashboard Error Handling and Network Failure Scenarios
Created By: Hetal
Created Date: 2025-06-04
Version: 1.0
Mapped Acceptance Criteria: Reliability Requirements (All ACs)

Classification:

Module/Feature: Error Handling & Network Resilience
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

cx- services, database, api, error-handling, network-failures,

timeout-scenarios, graceful-degradation, offline-behavior

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of error handling scenarios
Integration_Points: All external cx- services, network layer, error handling system
Code_Module_Mapped: Error handler, network manager, fallback systems
Requirement_Coverage: Error handling aspects of all ACs

Requirements Traceability:

Related_Requirements: Error handling aspects of all ACs, CIS01US01-ERROR-HANDLING-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: Basic functionality tests must pass

Test Environment:

Environment: Staging with network simulation tools
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Network simulation tools, error injection capabilities
Performance_Baseline: Graceful degradation within 5 seconds

Prerequisites:

Setup_Requirements: Network simulation tools configured, error injection enabled
User_Roles_Permissions: Valid test user account
Test_Data: Standard dataset with error scenarios
Prior_Test_Cases: Basic functionality tests must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Simulate network connectivity loss	Dashboard displays offline notification with retry option	Network disconnection	Offline behavior test
2	Test API timeout scenarios	Graceful timeout handling with user notification	>5 second delays	Timeout handling validation
3	Simulate partial data loading failure	Dashboard shows available data with error indicators for failed sections	Partial data failure	Partial failure handling
4	Test invalid authentication token	Proper redirect to login with clear error message	Invalid token	Authentication error handling
5	Simulate database connection failure	Fallback to cached data with service disruption notice	DB connection loss	Database failure handling
6	Test service unavailability	Individual service errors don't crash entire dashboard	Service downtime	Service isolation test
7	Simulate slow network conditions	Dashboard adapts with loading indicators and progressive content	Slow network	Network adaptation test
8	Test malformed API responses	Error handling for corrupt or invalid data responses	Invalid API data	Data validation test
9	Verify error message clarity	All error messages are user-friendly and actionable	Various error states	Error communication test
10	Test recovery mechanisms	Dashboard recovers properly when cx- services restore	Service restoration	Recovery validation
11	Verify error logging	All errors properly logged for debugging and monitoring	Error occurrence	Logging verification

Verification Points:

Primary_Verification: Dashboard handles all error scenarios gracefully without data loss or system crashes
Secondary_Verifications: Clear error messaging, proper logging, effective recovery mechanisms
Negative_Verification: No silent failures, no data corruption, no system instability

Test Case 14: Security and Access Control Validation

Test Case Metadata:

Test Case ID: CIS01US01_TC_015
Title: Verify Security Controls and Role-Based Access Permissions
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: Security Requirements (All ACs)

Classification:

Module/Feature: Security & Access Control
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Security
Automation Status: Manual

Enhanced Tags:

services, database, security-testing, access-control, role-based-permissions,

session-management, data-privacy, audit-trails

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Security-Compliance
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: Critical
Complexity_Level: High
Expected_Execution_Time: 25 minutes
Reproducibility_Score: High
Data_Sensitivity: Critical
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of security requirements
Integration_Points: Authentication service, authorization system, audit logging
Code_Module_Mapped: Security controller, access manager, audit service
Requirement_Coverage: Security aspects of all ACs
Cross_Platform_Support: Web

Test Environment:

Environment: Staging with security testing tools
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Authentication service, role management system, audit logging
Performance_Baseline: <2 seconds authentication, <1 second authorization

Prerequisites:

Setup_Requirements: Security testing tools configured, multiple user roles available
User_Roles_Permissions: Various role-based test accounts
Test_Data:
- Utility Administrator: admin@utilitytest.com
- CSO Manager: cso@utilitytest.com
- Invalid User: hacker@malicious.com
Prior_Test_Cases: Basic authentication tests must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Test role-based dashboard access	Utility Administrator sees all features, CSO Manager sees appropriate subset	Different user roles	Access control validation
2	Verify session timeout functionality	Session expires after configured inactivity period with proper redirect	30-minute timeout	Session management test
3	Test unauthorized access attempts	Proper denial and logging of unauthorized access attempts	Invalid credentials	Security breach prevention

Verification Points:

Primary_Verification: All security controls properly implemented and role-based access enforced
Secondary_Verifications: Encryption active, session security maintained
Negative_Verification: No unauthorized access possible, no security vulnerabilities, no data exposure

Test Case 17: Real-time Data Synchronization

Test Case Metadata:

Test Case ID: CIS01US01_TC_017
Title: Verify Real-time Data Synchronization and Auto-refresh Functionality
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: Real-time Requirements (AC-2, AC-3, AC-4)

Classification:

Module/Feature: Real-time Data Synchronization
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Integration
Automation Status: Automated

Enhanced Tags:

services, database, api, real-time-sync, auto-refresh, data-consistency,

5-minute-refresh, cross-component-sync, concurrent-updates

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Real-time-Operations
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of real-time synchronization requirements
Integration_Points: All data sources, refresh mechanisms, synchronization services
Code_Module_Mapped: Sync controller, refresh manager, data coordinator
Requirement_Coverage: Real-time aspects of AC-2, AC-3, AC-4
Cross_Platform_Support: Web

Test Environment:

Environment: Staging with real-time data simulation
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Real-time data pipeline, synchronization service, timing systems
Performance_Baseline: <100ms sync impact, 5-minute refresh cycle

Prerequisites:

Setup_Requirements: Real-time data pipeline active, timing mechanisms configured
User_Roles_Permissions: User with real-time data access
Test_Data: Dynamic datasets that change during testing
Prior_Test_Cases: Basic dashboard functionality must work

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Monitor initial dashboard load	All sections load with synchronized timestamps	Real-time data	Initial sync validation
2	Verify cross-component synchronization	All dashboard sections refresh simultaneously	Multiple components	Sync coordination test
3	Test manual refresh functionality	Manual refresh updates all components with consistent data	Manual refresh trigger	Manual sync validation
4	Monitor data consistency during refresh	No data inconsistencies between related metrics during refresh	Related data points	Consistency validation
5	Test refresh during high activity	Refresh functionality maintains reliability during peak usage	High activity periods	Load resilience test
6	Verify timestamp accuracy	All refresh timestamps accurate and consistent across components	Timestamp validation	Temporal accuracy test
7	Test selective component refresh	Individual component refresh capabilities work correctly	Component-specific refresh	Granular refresh test
8	Verify refresh notification system	Users receive appropriate notifications during refresh operations	Refresh indicators	User feedback validation

Verification Points:

Primary_Verification: Real-time data synchronization works flawlessly with 5-minute auto-refresh
Secondary_Verifications: Cross-component consistency, performance maintained, error handling robust
Negative_Verification: No data inconsistencies, no refresh failures, no performance degradation

Test Case 15: Integration and Workflow Testing

Test Case Metadata:

Test Case ID: CIS01US01_TC_019
Title: Verify End-to-End Integration and Workflow Functionality
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: Integration Requirements (All ACs)

Classification:

Module/Feature: System Integration
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Integration
Automation Status: Automated

Enhanced Tags:

services, database, api, integration-testing, end-to-end-workflows,

cross-module-integration, data-flow-validation, system-coordination

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Complete-Workflows
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 25 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of integration requirements
Integration_Points: All system modules, external services, workflow engines
Code_Module_Mapped: Integration controller, workflow manager, data coordinator
Requirement_Coverage: Integration aspects of all ACs

Requirements Traceability:

Related_Requirements: Integration aspects of all ACs, CIS01US01-INTEGRATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: All individual component tests must pass

Test Environment:

Environment: Staging with full system integration
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: All integrated systems, workflow engines, data pipelines
Performance_Baseline: <5 seconds end-to-end workflow completion

Prerequisites:

Setup_Requirements: All integrated systems operational, workflow engines active
User_Roles_Permissions: Full workflow access permissions
Test_Data: Complete workflow test scenarios
Prior_Test_Cases: All individual component tests must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Execute complete service request workflow	New service request creates → updates dashboard → tracks progress → completion reflected	Full workflow data	End-to-end service test
2	Test payment processing integration	Payment recorded → updates financial metrics → reflects in dashboard → audit trail created	Payment workflow	Financial integration test
3	Verify complaint resolution workflow	Complaint registered → tracked in dashboard → resolution updates → metrics updated	Complaint workflow	Customer service integration
4	Test disconnection process integration	Disconnection initiated → status tracked → completion updates → dashboard reflects changes	Disconnection workflow	Operations integration test
5	Verify cross-module data consistency	Changes in one module immediately reflect in related dashboard components	Cross-module updates	Data consistency validation

Verification Points:

Primary_Verification: All system integrations work seamlessly with complete end-to-end functionality
Secondary_Verifications: Data consistency maintained, workflows complete properly, audit trails accurate
Negative_Verification: No integration failures, no data loss, no workflow interruptions

API Test Cases (Critical Level ≥7)

API Test Case 1: Dashboard Data Refresh API

Test Case Metadata:

Test Case ID: CIS01US01_API_001
Title: Verify Dashboard Real-time Data Refresh API Performance and Accuracy
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Importance Level: 9
Mapped Acceptance Criteria: AC-2, AC-3

Classification:

Module/Feature: Dashboard Data Refresh
Test Type: API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Performance
Automation Status: Automated

Enhanced Tags:

services, database, api, dashboard-refresh, real-time-data,

performance-critical, data-synchronization, 5-minute-refresh

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Real-time-Operations
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of dashboard refresh API functionality
Integration_Points: All data sources, refresh mechanisms, real-time pipeline
Code_Module_Mapped: Refresh API controller, data aggregator, sync service
Requirement_Coverage: Real-time aspects of AC-2, AC-3

Test Environment:

Environment: Staging API environment
Browser/Version: API testing tools
Dependencies: Real-time data pipeline, all source systems, API gateway
Performance_Baseline: <500ms response time, 99.9% uptime

Prerequisites:

Setup_Requirements: API testing tools configured, authentication tokens valid
User_Roles_Permissions: API access permissions for dashboard data
Test_Data: Real-time test dataset with known values
Prior_Test_Cases: Authentication API tests must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Send GET request to /api/v1/dashboard/refresh	API responds with 200 OK status within 500ms	Valid auth token	Basic API functionality
2	Verify response data structure	JSON response contains all required dashboard sections	Expected JSON schema	Data structure validation
3	Validate KPI data accuracy	All KPI values match expected calculations	Known test values	Data accuracy verification
4	Test API authentication	Invalid tokens return 401 Unauthorized	Invalid token	Security validation
5	Verify refresh timestamp	Response includes accurate refresh timestamp in ISO 8601 format	Current timestamp	Temporal accuracy
6	Test concurrent API calls		Test Data	Comments
--------	--------	----------------	-----------	----------
1	Navigate to SMART360 login page	Login page displays with proper SSL certificate	URL: https://smart360-staging.com	Verify unified system access
2	Enter valid Utility Administrator credentials	Successful authentication and redirection	admin@utilitytest.com / TestPass123!	Validate admin role access
3	Verify Command Center option visibility	"Command Center" menu item visible and accessible	N/A	Unified dashboard entry point
4	Click on Command Center	Unified dashboard loads within 3 seconds	N/A	Performance validation
5	Verify unified dashboard elements	All dashboard sections visible: Analytics, Revenue, Accounts, Services, Payments, Quick Actions	N/A	Complete unified view
6	Verify role-based access for Admin	All features accessible to Utility Administrator	N/A	Full access validation
7	Logout and login as CSO Manager	Successful login with appropriate role permissions	cso@utilitytest.com / TestPass123!	Role-based access test
8	Verify CSO Manager dashboard access	Command Center accessible with CSO-appropriate features	N/A	Role-specific unified view
9	Verify static "This Month" tab behavior	Tab remains frozen and non-interactive	N/A	UI change validation
10	Verify removed elements absence	Settings and notification tabs not present	N/A	UI simplification verification
11	Test invalid user access attempt	Access denied with proper error message	invalid@test.com / WrongPass!	Security validation
12	Verify session timeout handling	Proper timeout behavior after inactivity	N/A	Security compliance

Verification Points:

Primary_Verification: Unified command center dashboard successfully accessible to authorized users only
Secondary_Verifications: Role-based access working, performance within SLA, UI changes implemented
Negative_Verification: Unauthorized users cannot access dashboard, invalid credentials rejected

Test Case 2: Real-time KPI Display System

Test Case Metadata:

Test Case ID: CIS01US01_TC_002
Title: Verify Real-time KPI Display for Total Revenue, Service Requests, Collection Rate, and Active Complaints
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: AC-2, AC-3

Classification:

Module/Feature: Analytics & Insights KPI System
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags:

services, database, api, happy flow, AC-2, AC-3, real-time-kpis,

total-revenue, service-requests, collection-rate, active-complaints,

percentage-change-indicators

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of real-time KPI display functionality
Integration_Points: Revenue service, service request system, payment processor, complaint system
Code_Module_Mapped: KPI calculator, real-time data aggregator, percentage calculator
Requirement_Coverage: Complete AC-2 and AC-3 coverage

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Real-time data service, calculation engine, database systems
Performance_Baseline: <500ms KPI refresh, <2 seconds initial load

Prerequisites:

Setup_Requirements: Dashboard accessible, real-time data pipeline active
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Total Revenue: $298,500 (Expected change: +12.5%)
- Service Requests: 718 (Expected change: +8.3%)
- Collection Rate: 82% (Expected change: +3.2%)
- Active Complaints: 24 (Expected change: -5.8%)
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access Command Center dashboard	Dashboard loads with Analytics & Insights section visible	admin@utilitytest.com	Clean data state validation
2	Locate Analytics & Insights section	Section prominently displayed at top of dashboard	N/A	Real-time KPI area identification
3	Verify Total Revenue KPI display	Shows "$298,500" with green upward arrow and currency formatting	$298,500 (+12.5%)	Revenue KPI accuracy
4	Verify Total Revenue percentage change	Displays "+12.5% from last month" with proper trend indicator	Month-over-month calculation	Percentage change validation
5	Verify Service Requests KPI display	Shows "718" with blue chart icon and numerical formatting	718 (+8.3%)	Service requests KPI accuracy
6	Verify Service Requests percentage change	Displays "+8.3% from last month" with upward trend	Month-over-month calculation	Percentage change validation
7	Verify Collection Rate KPI display	Shows "82%" with circular progress indicator and appropriate color	82% (+3.2%)	Collection rate KPI accuracy
8	Verify Collection Rate percentage change	Displays "+3.2% from last month" with positive trend indicator	Month-over-month calculation	Green color for >80% validation
9	Verify Active Complaints KPI display	Shows "24" with red warning icon and alert styling	24 (-5.8%)	Active complaints KPI accuracy
10	Verify Active Complaints percentage change	Displays "-5.8% from last month" with downward trend indicator	Month-over-month calculation	Negative change validation
11	Verify real-time data refresh	All KPIs update automatically after 5 minutes	N/A	Real-time functionality test
12	Verify blue descriptive text removal	No blue descriptive text present under any KPI card	N/A	UI change verification
13	Test KPI responsiveness on mobile	All KPIs display correctly on mobile viewport	Mobile simulation	Cross-device validation
14	Verify KPI calculation accuracy	Mathematical validation of all percentage calculations	Source data cross-reference	Data integrity verification

Verification Points:

Primary_Verification: All four required KPIs display with accurate real-time values and percentage change indicators
Secondary_Verifications: Proper color coding, currency formatting, trend indicators, real-time refresh functionality
Negative_Verification: Blue descriptive text removed, no calculation errors, proper error handling for missing data

Test Case 3: Revenue Performance Visual Trend Charts

Test Case Metadata:

Test Case ID: CIS01US01_TC_003
Title: Verify Visual Trend Charts for Revenue Performance Over 6-Month Periods
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: AC-4, AC-5

Classification:

Module/Feature: Revenue Performance Visualization
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, api, happy flow, AC-4, AC-5, visual-trend-charts,

revenue-performance, 6-month-periods, consumer-category-breakdown,

monthly-comparisons, bar-charts-only

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of revenue trend visualization functionality
Integration_Points: Revenue data service, chart rendering engine, historical data system
Code_Module_Mapped: Chart controller, revenue aggregator, visualization service
Requirement_Coverage: Complete AC-4 and AC-5 coverage

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Chart rendering library, revenue data service, historical database
Performance_Baseline: <2 seconds chart load, <1 second interaction response

Prerequisites:

Setup_Requirements: Dashboard accessible, historical revenue data available
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Revenue Trend: Jan($45K), Feb($42K), Mar($48K), Apr($47K), May($52K), Jun($58K)
- Consumer Categories: Residential(Blue), Commercial(Green), Industrial(Orange)
- 6-month historical data complete
Prior_Test_Cases: TC_001, TC_002 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Revenue Performance section	Revenue section visible below Analytics section	N/A	Chart area identification
2	Verify Revenue Trend chart presence	Bar chart visible (no line graph) showing 6-month data	6-month historical data	Chart type validation
3	Verify Revenue Trend chart type	Only bar chart displayed, line graph completely removed	Visual inspection	UI change compliance
4	Verify 6-month period coverage	Chart displays Jan through Jun data points	Jan-Jun revenue data	Period coverage validation
5	Verify Revenue Trend data accuracy	Bar heights match expected values: Jan($45K), Feb($42K), Mar($48K), Apr($47K), May($52K), Jun($58K)	Historical revenue data	Data accuracy verification
6	Verify Consumer Category breakdown chart	Stacked bar chart with 3 distinct categories	Consumer category data	Category visualization
7	Verify category color coding	Residential(Blue), Commercial(Green), Industrial(Orange) consistent throughout	Color scheme validation	Visual consistency check
8	Verify monthly comparisons capability	Each month shows breakdown by consumer category	Monthly category data	Comparison functionality
9	Test chart interactivity	Hover tooltips show exact values and percentages	Interactive elements	User interaction validation
10	Verify chart responsiveness	Charts adapt properly to different screen sizes	1920x1080, 1024x768 resolutions	Responsive design test
11	Verify Y-axis scaling	Appropriate scale with 20% padding above maximum value	0 to max+20% range	Scaling algorithm validation
12	Verify X-axis labels	Month abbreviations clearly displayed and properly spaced	Jan, Feb, Mar, Apr, May, Jun	Axis labeling verification
13	Test chart performance	Chart rendering completes within 2 seconds	Performance timing	Performance validation
14	Verify no line graph elements	Confirm complete removal of all line graph components	Visual inspection	UI change verification

Verification Points:

Primary_Verification: Visual trend charts display revenue performance over 6-month periods with consumer category breakdown
Secondary_Verifications: Bar charts only (no line graphs), proper color coding, interactive tooltips, responsive design
Negative_Verification: Line graphs completely removed, no visualization errors, proper data scaling

Test Case 4: Service Request Management System

Test Case Metadata:

Test Case ID: CIS01US01_TC_004
Title: Verify Service Request Counts, Resolution Metrics, and Priority-Based Categorization
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: AC-6, AC-8

Classification:

Module/Feature: Service Operations Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-6, AC-8, service-requests,

active-overdue-counts, resolution-metrics, priority-categorization,

by-priority-not-severity

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 12 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of service request management functionality
Integration_Points: Service request system, resolution tracking, priority management
Code_Module_Mapped: Service controller, metrics calculator, priority categorizer
Requirement_Coverage: Complete AC-6 and AC-8 coverage

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Service request database, resolution tracking system, priority engine
Performance_Baseline: <2 seconds section load, <1 second filter response

Prerequisites:

Setup_Requirements: Dashboard accessible, service request data populated
User_Roles_Permissions: Utility Administrator and CSO Manager access
Test_Data:
- Active Requests: 48
- Overdue Requests: 5
- Average Completion Time: 4.2 hours
- First Resolution Rate: 82%
- Categories: Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)
- Priorities: High, Medium, Low (not Severity levels)
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Service Requests section	Section visible with service operational metrics	N/A	Service operations area
2	Verify Active Requests count	Displays "48 Active Requests" with proper formatting	48 active requests	Count accuracy validation
3	Verify Overdue Requests count	Displays "5 Overdue" with alert styling	5 overdue requests	Overdue tracking validation
4	Verify Average Completion metric	Shows "4.2 hrs Avg Completion" with time formatting	4.2 hours average	Resolution metrics validation
5	Verify First Resolution Rate	Displays "82% First Resolution" with percentage formatting	82% resolution rate	Performance metrics validation
6	Verify service category breakdown	Horizontal bars showing Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)	Category distribution data	Category visualization
7	Verify "By Priority" section presence	"By Priority" section visible (not "By Severity")	Priority categorization	UI change verification
8	Verify priority level options	High, Medium, Low priority levels displayed	Priority-based system	Priority categorization test
9	Verify priority color coding	High(Red), Medium(Yellow), Low(Green) color scheme	Color coding standards	Visual consistency validation
10	Test Create Request button functionality	Button navigates to service request creation form	Navigation functionality	Workflow integration test
11	Verify resolution time calculations	Mathematical accuracy of completion time metrics	Source data validation	Calculation accuracy test
12	Verify real-time updates	Metrics update when new requests are created/resolved	Real-time data flow	Data synchronization test
13	Test priority filtering functionality	Filter by priority level functions correctly	Priority filter options	Filtering capability test
14	Verify "By Severity" removal	Confirm "By Severity" categorization is completely removed	Visual inspection	UI change compliance

Verification Points:

Primary_Verification: Service request counts, resolution metrics accurately displayed with priority-based categorization
Secondary_Verifications: Real-time updates, proper calculations, priority color coding, navigation functionality
Negative_Verification: "By Severity" completely removed, no calculation errors, proper overdue handling

Test Case 5: Complaint Tracking and Management

Test Case Metadata:

Test Case ID: CIS01US01_TC_005
Title: Verify Complaint Tracking with Active and Resolved Counts and Updated Metrics
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: AC-7

Classification:

Module/Feature: Complaint Management System
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-7, complaint-tracking,

active-resolved-counts, avg-completion-time, priority-based,

escalation-rate-removed

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Customer-Service
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of complaint tracking and management functionality
Integration_Points: Complaint system, resolution tracking, customer service database
Code_Module_Mapped: Complaint controller, resolution tracker, metrics calculator
Requirement_Coverage: Complete AC-7 coverage

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Complaint database, resolution tracking system, customer service platform
Performance_Baseline: <2 seconds section load, <500ms metric calculations

Prerequisites:

Setup_Requirements: Dashboard accessible, complaint data populated
User_Roles_Permissions: CSO Manager access primarily, Utility Administrator view access
Test_Data:
- Active Complaints: 18
- Resolved Today: 7
- Avg Completion Time: 2.5 days (not Escalation Rate)
- Resolution Rate: 83%
- Top Categories: Water Quality(8), Billing Issue(6), Service Delay(4), Infrastructure(2)
- Priority levels: High, Medium, Low
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Complaints section	Complaints panel visible with customer service metrics	N/A	Complaint management area
2	Verify Active Complaints count	Displays "18 Active Complaints" with proper formatting	18 active complaints	Active count accuracy
3	Verify Resolved Today count	Shows "7 Resolved Today" with completion indicator	7 resolved today	Daily resolution tracking
4	Verify Avg Completion Time metric	Displays "Avg Completion Time: 2.5 days" (not "Escalation Rate")	2.5 days average	Updated metric verification
5	Verify Resolution Rate metric	Shows "83% Resolution Rate" with percentage formatting	83% resolution rate	Performance metric validation
6	Verify Top Categories breakdown	Horizontal bars: Water Quality(8), Billing Issue(6), Service Delay(4), Infrastructure(2)	Category distribution	Category visualization
7	Verify "By Priority" section	Priority-based categorization displayed (not "By Severity")	Priority levels	UI change compliance
8	Verify priority level display	High, Medium, Low priority levels with appropriate counts	Priority distribution	Priority categorization
9	Test Register New complaint functionality	Button navigates to complaint registration form	Navigation test	Workflow integration
10	Verify complaint resolution tracking	Accurate tracking of complaint status changes	Resolution workflow	Status tracking validation
11	Test complaint filtering by priority	Filter functionality works for priority levels	Priority filters	Filtering capability
12	Verify real-time complaint updates	New complaints appear in active count immediately	Real-time updates	Data synchronization
13	Verify "Escalation Rate" removal	Confirm "Escalation Rate" metric is completely removed	Visual inspection	UI change verification
14	Test complaint categorization accuracy	Categories correctly reflect complaint types	Category mapping	Classification accuracy

Verification Points:

Primary_Verification: Complaint tracking displays active and resolved counts with updated "Avg Completion Time" metric
Secondary_Verifications: Priority-based categorization, real-time updates, accurate category breakdown, navigation functionality
Negative_Verification: "Escalation Rate" completely removed, no tracking errors, proper status handling

Test Case 6: Account Summary and Health Scoring

Test Case Metadata:

Test Case ID: CIS01US01_TC_006
Title: Verify Account Summary with Active Accounts, Growth Metrics, and Health Scoring
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: AC-9, AC-10, AC-11

Classification:

Module/Feature: Account Management Overview
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-9, AC-10, AC-11, account-summary,

active-accounts, growth-metrics, health-scoring, customer-segmentation,

distribution-percentages

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 12 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of account management and health scoring functionality
Integration_Points: Account database, health scoring engine, segmentation service
Code_Module_Mapped: Account controller, health calculator, segmentation analyzer
Requirement_Coverage: Complete AC-9, AC-10, AC-11 coverage

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Account database, health scoring service, segmentation engine
Performance_Baseline: <2 seconds section load, <1 second health score calculation

Prerequisites:

Setup_Requirements: Dashboard accessible, account data populated with health metrics
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Active Accounts: 1,256 (+2.3% growth)
- New Accounts: 24 (+2.8% growth)
- Account Health Score: 87% (overall)
- Customer Segmentation: Residential(70%), Commercial(20%), Industrial(10%)
- Health factors: Payment history, complaint frequency, service usage
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Consumer Account Summary section	Section visible with account metrics and health data	N/A	Account management area
2	Verify Active Accounts count	Displays "1,256 Active Accounts" with proper numerical formatting	1,256 accounts	Account count accuracy
3	Verify Active Accounts growth metric	Shows "+2.3%" growth indicator with upward trend	2.3% growth	Growth metric validation
4	Verify New Accounts count	Displays "24 New Accounts" for current period	24 new accounts	New account tracking
5	Verify New Accounts growth metric	Shows "+2.8%" growth indicator with trend visualization	2.8% growth	Growth calculation accuracy
6	Verify Account Health Score display	Shows "87%" with appropriate color coding (green for >85%)	87% health score	Health scoring validation
7	Verify health score calculation factors	Health score considers payment history, complaint frequency, service usage	Health calculation factors	Algorithm validation
8	Verify Customer Segmentation chart	Horizontal stacked bar showing Residential(70%), Commercial(20%), Industrial(10%)	Segmentation data	Distribution visualization
9	Verify segmentation percentage accuracy	All segments total exactly 100%	Distribution percentages	Mathematical validation
10	Verify segmentation color coding	Consistent color scheme: Residential(Blue), Commercial(Green), Industrial(Purple)	Color consistency	Visual standards
11	Test chart interactivity	Hover tooltips show exact customer counts for each segment	Interactive elements	User interaction test
12	Verify blue descriptive text removal	No blue descriptive text under account summary section	Visual inspection	UI change compliance
13	Test responsive design behavior	Account summary displays correctly on different screen sizes	Multiple resolutions	Cross-device validation
14	Verify real-time account updates	New account additions reflect immediately in counts	Real-time data flow	Data synchronization test

Verification Points:

Primary_Verification: Account summary displays active accounts, growth metrics, and health scoring with customer segmentation
Secondary_Verifications: Accurate calculations, proper color coding, distribution percentages total 100%, real-time updates
Negative_Verification: Blue descriptive text removed, no calculation errors, proper percentage handling

Test Case 7: Payment Performance Analytics

Test Case Metadata:

Test Case ID: CIS01US01_TC_007
Title: Verify Payment Performance Metrics Including On-Time Rates and Outstanding Balances
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: AC-12

Classification:

Module/Feature: Payment Performance Analytics
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-12, payment-performance,

on-time-rates, outstanding-balances, aging-breakdown-removed,

digital-payment-adoption

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Payment-Management
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of payment performance analytics functionality
Integration_Points: Payment processor, billing system, financial database
Code_Module_Mapped: Payment controller, performance calculator, financial aggregator
Requirement_Coverage: Complete AC-12 coverage

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Payment processing system, billing database, financial reporting service
Performance_Baseline: <2 seconds section load, <500ms calculation processing

Prerequisites:

Setup_Requirements: Dashboard accessible, payment data populated
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Total Payments: $45,231 (+14.2%)
- Outstanding Amount: $12,450 (-0.5%)
- On-Time Payment Rate: 82%
- Digital Payment Adoption: 65%
- Aging Breakdown: REMOVED (no longer displayed)
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Payment Performance section	Section visible with financial performance metrics	N/A	Payment analytics area
2	Verify Total Payments amount	Displays "$45,231" with proper currency formatting	$45,231 total payments	Payment amount accuracy
3	Verify Total Payments growth metric	Shows "+14.2%" growth indicator with upward trend	14.2% growth	Growth calculation validation
4	Verify Outstanding Amount display	Shows "$12,450" with currency formatting	$12,450 outstanding	Outstanding balance accuracy
5	Verify Outstanding Amount trend	Shows "-0.5%" indicating improvement (downward trend)	-0.5% change	Trend indicator validation
6	Verify On-Time Payment Rate	Displays "82%" with percentage formatting	82% on-time rate	Performance metric validation
7	Verify Digital Payment Adoption	Shows "65%" digital adoption rate	65% digital adoption	Technology adoption metric
8	Verify Aging Breakdown removal	Confirm Aging Breakdown chart is completely removed	Visual inspection	UI change compliance
9	Verify remaining payment visualizations	Other payment charts and metrics display correctly	Payment analytics	Functionality preservation
10	Test payment performance calculations	Mathematical accuracy of all payment metrics	Source data validation	Calculation verification
11	Verify currency formatting consistency	All monetary values use consistent USD formatting	Currency standards	Format standardization
12	Test payment trend analysis	Payment trends accurately reflect historical data	Historical payment data	Trend accuracy validation
13	Verify real-time payment updates	New payments reflect immediately in totals	Real-time data flow	Data synchronization test
14	Test payment filtering capabilities	Filter payments by type, date, amount ranges	Filter functionality	Advanced analytics test

Verification Points:

Primary_Verification: Payment performance metrics display on-time rates and outstanding balances accurately
Secondary_Verifications: Proper currency formatting, trend calculations, digital adoption tracking, real-time updates
Negative_Verification: Aging Breakdown chart completely removed, no calculation errors, proper trend indicators

Test Case 8: Digital Adoption Metrics

Test Case Metadata:

Test Case ID: CIS01US01_TC_008
Title: Verify Digital Adoption Metrics for Mobile App and Web Portal Usage
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: AC-13

Classification:

Module/Feature: Digital Adoption Analytics
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-13, digital-adoption-metrics,

mobile-app-usage, web-portal-usage, technology-adoption,

user-engagement-tracking

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Digital-Engagement
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of digital adoption metrics functionality
Integration_Points: Mobile app analytics, web portal analytics, user engagement tracking
Code_Module_Mapped: Digital metrics controller, usage analytics, engagement calculator
Requirement_Coverage: Complete AC-13 coverage

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Mobile app analytics service, web portal analytics, user tracking system
Performance_Baseline: <2 seconds metrics load, <500ms calculation processing

Prerequisites:

Setup_Requirements: Dashboard accessible, digital analytics data available
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Mobile App Usage: 68% (+5.3%)
- Web Portal Usage: 54% (+3.8%)
- Active mobile users: 854 out of 1,256 registered
- Web portal sessions: 678 out of 1,256 customers
Prior_Test_Cases: TC_001, TC_006 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Key Metrics Scorecard section	Section visible with digital adoption metrics	N/A	Digital metrics area
2	Verify Mobile App Usage percentage	Displays "68%" with mobile app icon	68% mobile usage	Mobile adoption accuracy
3	Verify Mobile App Usage calculation	68% = (854 active users / 1,256 registered users) × 100	854/1,256 calculation	Calculation verification
4	Verify Mobile App Usage growth	Shows "+5.3%" growth indicator with upward trend	5.3% growth	Growth metric validation
5	Verify Web Portal Usage percentage	Displays "54%" with web portal icon	54% web usage	Web adoption accuracy
6	Verify Web Portal Usage calculation	54% = (678 sessions / 1,256 customers) × 100	678/1,256 calculation	Calculation verification
7	Verify Web Portal Usage growth	Shows "+3.8%" growth indicator with upward trend	3.8% growth	Growth trend validation
8	Verify digital metrics icon consistency	Appropriate icons for mobile and web platforms	Icon standards	Visual consistency
9	Test digital adoption trend analysis	Trends accurately reflect month-over-month changes	Historical usage data	Trend accuracy test
10	Verify real-time usage updates	Usage metrics update based on actual platform activity	Real-time tracking	Data synchronization
11	Test digital engagement correlation	Mobile and web usage correlate with customer segments	Segmentation data	Cross-metric analysis
12	Verify blue descriptive text removal	No blue descriptive text under digital metrics	Visual inspection	UI change compliance
13	Test responsive digital metrics display	Metrics display correctly on mobile and tablet views	Cross-device testing	Responsive validation
14	Verify digital adoption benchmarking	Metrics compare against industry standards where applicable	Benchmarking data	Performance comparison

Verification Points:

Primary_Verification: Digital adoption metrics accurately display mobile app and web portal usage
Secondary_Verifications: Correct calculations, growth trends, icon consistency, real-time updates
Negative_Verification: Blue descriptive text removed, no calculation errors, proper percentage handling

Test Case 9: Disconnection Tracking System

Test Case Metadata:

Test Case ID: CIS01US01_TC_009
Title: Verify Disconnection Tracking with Pending and Completed Status
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: AC-14

Classification:

Module/Feature: Disconnection Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-14, disconnection-tracking,

pending-completed-status, avg-completion-time, reconnections,

priority-based-categorization

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Service-Management
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of disconnection tracking functionality
Integration_Points: Field operations system, disconnection service, reconnection tracking
Code_Module_Mapped: Disconnection controller, status tracker, completion calculator
Requirement_Coverage: Complete AC-14 coverage

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Field operations database, disconnection service, status tracking system
Performance_Baseline: <2 seconds section load, <1 second status updates

Prerequisites:

Setup_Requirements: Dashboard accessible, disconnection data populated
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Pending Disconnections: 24
- Completed Today: 12
- Reconnections: 8
- Avg Completion Time: 3.2 days (not "Avg Process Time")
- Reasons: Non-Payment(18), Violation(4), Maintenance(2)
- Status progression: Pending→Scheduled→In Progress→Completed
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Disconnection section	Section displays disconnection operational metrics	N/A	Disconnection management area
2	Verify Pending Disconnections count	Displays "24 Pending" with pending status indicator	24 pending disconnections	Pending count accuracy
3	Verify Completed Today count	Shows "12 Completed Today" with completion indicator	12 completed today	Daily completion tracking
4	Verify Reconnections count	Displays "8 Reconnections" with reconnection metric	8 reconnections	Service restoration tracking
5	Verify Avg Completion Time metric	Shows "Avg Completion Time: 3.2 days" (not "Avg Process Time")	3.2 days average	Updated metric verification
6	Verify disconnection reason breakdown	Bars showing Non-Payment(18), Violation(4), Maintenance(2)	Reason distribution	Category visualization
7	Verify "By Priority" categorization	Priority-based categorization displayed (not "By Severity")	Priority levels	UI change compliance
8	Verify status tracking progression	Color-coded status: Pending→Scheduled→In Progress→Completed	Status workflow	Status visualization
9	Test disconnection workflow integration	Links to disconnection management functionality	Navigation test	Workflow integration
10	Verify completion time calculations	Mathematical accuracy of completion time metrics	Source data validation	Calculation verification
11	Test real-time status updates	Status changes reflect immediately in dashboard	Real-time tracking	Data synchronization
12	Verify regulatory compliance tracking	Disconnection process follows regulatory timelines	Compliance data	Regulatory validation
13	Test disconnection scheduling	Schedule New functionality works correctly	Scheduling workflow	Operational integration
14	Verify "Avg Process Time" removal	Confirm "Avg Process Time" terminology completely removed	Visual inspection	UI change verification

Verification Points:

Primary_Verification: Disconnection tracking displays pending and completed status with updated completion time metric
Secondary_Verifications: Priority-based categorization, status progression, reason breakdown, real-time updates
Negative_Verification: "Avg Process Time" removed, "By Severity" removed, no tracking errors

Test Case 10: Quick Action Buttons System

Test Case Metadata:

Test Case ID: CIS01US01_TC_010
Title: Verify Quick Action Buttons for Common Management Tasks
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: AC-15

Classification:

Module/Feature: Quick Actions Center
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, happy flow, AC-15, quick-action-buttons, common-management-tasks,

add-consumer-removed, navigation-workflows, streamlined-management

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of quick actions functionality
Integration_Points: Service request system, payment processor, complaint system, connection management
Code_Module_Mapped: Quick actions controller, navigation service, workflow integrator
Requirement_Coverage: Complete AC-15 coverage

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Various management systems, navigation service, workflow engine
Performance_Baseline: <1 second action response, <2 seconds navigation

Prerequisites:

Setup_Requirements: Dashboard accessible, management systems operational
User_Roles_Permissions: Utility Administrator access
Test_Data:
- Available actions: 6 buttons (not 7 - Add Consumer removed)
- Actions: New Service Request, Record Payment, Register Complaint, New Connection, Raise Transfer, Disconnection
Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Quick Actions section	Quick Actions panel visible at bottom of dashboard	N/A	Management shortcuts area
2	Verify total action count	6 buttons displayed (not 7 - Add Consumer removed)	6 action buttons	Count verification
3	Verify New Service Request button	Button present with service icon and proper navigation	Service request workflow	Navigation test
4	Test New Service Request functionality	Button redirects to service request creation form	Service creation form	Workflow integration
5	Verify Record Payment button	Button present with payment icon and proper navigation	Payment workflow	Navigation test
6	Test Record Payment functionality	Button redirects to payment recording interface	Payment interface	Workflow integration
7	Verify Register Complaint button	Button present with complaint icon and proper navigation	Complaint workflow	Navigation test
8	Test Register Complaint functionality	Button redirects to complaint registration form	Complaint form	Workflow integration
9	Verify New Connection button	Button present with connection icon and proper navigation	Connection workflow	Navigation test
10	Test New Connection functionality	Button redirects to consumer onboarding process	Onboarding process	Workflow integration
11	Verify Raise Transfer button	Button present with transfer icon and proper navigation	Transfer workflow	Navigation test
12	Test Raise Transfer functionality	Button redirects to transfer management page	Transfer page	Workflow integration
13	Verify Disconnection button	Button present with disconnection icon and proper navigation	Disconnection workflow	Navigation test
14	Test Disconnection functionality	Button redirects to disconnection management page	Disconnection page	Workflow integration
15	Verify Add Consumer button removal	"Add Consumer" button completely absent from Quick Actions	Visual inspection	UI change verification
16	Test responsive quick actions	All buttons function correctly on mobile viewport	Mobile simulation	Cross-device validation

Verification Points:

Primary_Verification: Quick action buttons provide access to common management tasks (6 buttons, not 7)
Secondary_Verifications: All navigation workflows function correctly, proper icon display, responsive design
Negative_Verification: "Add Consumer" button completely removed, no broken navigation links

Test Case 11: Dashboard Performance and Load Testing

Test Case Metadata:

Test Case ID: CIS01US01_TC_011
Title: Verify Dashboard Load Performance and Response Time Requirements
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: Performance Requirements (All ACs)

Classification:

Module/Feature: Dashboard Performance
Test Type: Performance
Test Level: System
Priority: P1-Critical
Execution Phase: Performance
Automation Status: Automated

Enhanced Tags:

services, api, performance-testing, dashboard-load, response-times,

concurrent-users, real-time-refresh, chart-rendering

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of performance requirements
Integration_Points: All dashboard services, API endpoints, database systems
Code_Module_Mapped: Performance monitoring, load balancer, caching system
Requirement_Coverage: Performance aspects of all ACs

Test Environment:

Environment: Staging with production-like load
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Full system stack, monitoring tools, load testing infrastructure
Performance_Baseline: <3s dashboard load, <500ms API responses, <2s chart rendering

Prerequisites:

Setup_Requirements: Performance monitoring tools active, baseline measurements available
User_Roles_Permissions: Multiple test user accounts for concurrent testing
Test_Data: Full dataset with production-like volume
Prior_Test_Cases: All functional test cases must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Clear browser cache and cookies	Clean baseline for performance testing	N/A	Performance baseline setup
2	Navigate to Command Center with timing	Dashboard loads within 3 seconds	<3 seconds target	Initial load performance
3	Monitor API response times	All API calls respond within 500ms	<500ms target	API performance validation
4	Test chart rendering performance	Bar charts render within 2 seconds	<2 seconds target	Chart performance validation
5	Verify auto-refresh performance	5-minute refresh completes within 100ms impact	<100ms impact	Refresh performance test
6	Test concurrent user load (10 users)	Dashboard maintains <3 second load time	10 concurrent users	Load testing validation
9	Monitor memory usage during operation	Memory usage remains under 100MB	<100MB target	Resource usage validation
10	Monitor CPU usage during operation	CPU usage remains under 10%	<10% target	Processing efficiency test
11	Test network bandwidth impact	Dashboard functions on limited bandwidth	Various connection speeds	Network performance test
12	Verify caching effectiveness	Subsequent loads faster due to caching	Cache performance	Optimization validation
13	Test performance across browser versions	Consistent performance on Chrome 115+	Multiple Chrome versions	Cross-version performance
14	Monitor performance degradation over time	No performance degradation during extended use	Extended session	Stability validation

Verification Points:

Primary_Verification: Dashboard meets all performance benchmarks under various load conditions
Secondary_Verifications: Resource usage within limits, consistent performance across browsers, effective caching
Negative_Verification: No performance degradation, no memory leaks, no timeout failures

Test Case 12: Cross-Browser Compatibility and Responsiveness

Test Case Metadata:

Test Case ID: CIS01US01_TC_012
Title: Verify Dashboard Functionality Across Chrome 115+ Versions and Responsive Design
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: Technical Requirements (All ACs)

Classification:

Module/Feature: Cross-Browser Compatibility
Test Type: Compatibility
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, happy flow, cross-browser-compatibility, chrome-115+,

responsive-design, mobile-tablet-desktop, UI-consistency

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 20 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of browser compatibility requirements
Integration_Points: Browser engines, CSS rendering, JavaScript execution
Code_Module_Mapped: UI components, responsive framework, browser compatibility layer
Requirement_Coverage: Technical compatibility for all ACs

Test Environment:

Environment: Staging
Browser/Version: Chrome 115, 116, 117, Latest
Device/OS: Windows 10/11, macOS 12+, Mobile simulation
Screen_Resolution: 1920x1080, 1024x768, 375x667
Dependencies: Multiple browser versions, device simulation tools

Prerequisites:

Setup_Requirements: Multiple Chrome versions available, device simulation enabled
User_Roles_Permissions: Valid test user account
Test_Data: Standard dashboard test dataset
Prior_Test_Cases: Core functional tests must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Test dashboard on Chrome 115	All features functional on minimum supported version	Chrome 115	Minimum version validation
2	Test dashboard on Chrome 116	Consistent behavior and performance	Chrome 116	Version compatibility test
3	Test dashboard on Chrome 117	No functionality regression	Chrome 117	Intermediate version test
4	Test dashboard on Chrome Latest	Full feature support and optimization	Chrome Latest	Current version validation
5	Verify bar chart rendering consistency	Charts display correctly across all versions	All Chrome versions	Chart compatibility test
6	Test responsive design at 1920x1080	Optimal desktop layout and functionality	Desktop resolution	Desktop compatibility
7	Test responsive design at 1024x768	Proper tablet layout adaptation	Tablet resolution	Tablet compatibility
8	Test responsive design at 375x667	Mobile-friendly layout and navigation	Mobile resolution	Mobile compatibility
9	Verify touch interaction on mobile	Touch gestures work correctly	Mobile simulation	Touch compatibility test
10	Test orientation changes	Layout adapts properly to portrait/landscape	Device rotation	Orientation handling
11	Verify JavaScript functionality	All interactive elements work across browsers	Cross-browser testing	Script compatibility
12	Test CSS rendering consistency	Visual consistency across browsers and devices	Visual comparison	Style compatibility
13	Verify accessibility compliance	Screen readers and keyboard navigation work	Accessibility tools	Accessibility validation
14	Test performance consistency	Similar performance across supported browsers	Performance monitoring	Cross-browser performance

Verification Points:

Primary_Verification: Full functionality across Chrome 115+ versions with responsive design
Secondary_Verifications: Visual consistency, performance parity, accessibility compliance
Negative_Verification: No browser-specific issues, no responsive design failures

Test Case 13: Error Handling and Network Resilience

Test Case Metadata:

Test Case ID: CIS01US01_TC_013
Title: Verify Dashboard Error Handling and Network Failure Scenarios
Created By: Auto-generated
Created Date: 2025-06-04
Version: V1.2.0.0
Mapped Acceptance Criteria: Reliability Requirements (All ACs)

Classification:

Module/Feature: Error Handling & Network Resilience
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags:

services, database, api, error-handling, network-failures,

timeout-scenarios, graceful-degradation, offline-behavior

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of error handling scenarios
Integration_Points: All external services, network layer, error handling system
Code_Module_Mapped: Error handler, network manager, fallback systems
Requirement_Coverage: Error handling aspects of all ACs

Test Environment:

Environment: Staging with network simulation tools
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, macOS 12+
Dependencies: Network simulation tools, error injection capabilities
Performance_Baseline: Graceful degradation within 5 seconds

Prerequisites:

Setup_Requirements: Network simulation tools configured, error injection enabled
User_Roles_Permissions: Valid test user account
Test_Data: Standard dataset with error scenarios
Prior_Test_Cases: Basic functionality tests must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Simulate network connectivity loss	Dashboard displays offline notification with retry option	Network disconnection	Offline behavior test
2	Test API timeout scenarios	Graceful timeout handling with user notification	>5 second delays	Timeout handling validation
3	Simulate partial data loading failure	Dashboard shows available data with error indicators for failed sections	Partial data failure	Partial failure handling
4	Test invalid authentication token	Proper redirect to login with clear error message	Invalid token	Authentication error handling
5	Simulate database connection failure	Fallback to cached data with service disruption notice	DB connection loss	Database failure handling
6	Test service unavailability	Individual service errors don't crash entire dashboard	Service downtime	Service isolation test
7	Simulate slow network conditions	Dashboard adapts with loading indicators and progressive content	Slow network	Network adaptation test
8	Test malformed API responses	Error handling for corrupt or invalid data responses	Invalid API data	Data validation test
9	Simulate memory constraints	Graceful handling of low memory conditions	Memory limitations	Resource constraint test
10	Test concurrent error scenarios	Multiple simultaneous errors handled appropriately	Multiple failures	Error prioritization test
11	Verify error message clarity	All error messages are user-friendly and actionable	Various error states	Error communication test
12	Test recovery mechanisms	Dashboard recovers properly when services restore	Service restoration	Recovery validation
13	Verify error logging	All errors properly logged for debugging and monitoring	Error occurrence	Logging verification
14	Test fallback functionality	Critical features remain accessible during partial failures	Feature prioritization	Fallback validation

Verification Points:

Primary_Verification: Dashboard handles all error scenarios gracefully without data loss or system crashes
Secondary_Verifications: Clear error messaging, proper logging, effective recovery mechanisms
Negative_Verification: No silent failures, no data corruption, no system instability

Test Suite Organization

Smoke Test Suite

Criteria: P1 priority, basic functionality validation Test Cases: TC_001, TC_002, TC_009 Execution: Every deployment Duration: 15 minutes

Regression Test Suite

Criteria: P1-P2 priority, core functionality Test Cases: TC_001 through TC_008, TC_010 Execution: Before each release Duration: 2 hours

Full Test Suite

Criteria: All test cases including edge cases Test Cases: All functional + API + performance tests Execution: Weekly or major releases Duration: 4 hours

Execution Matrix

Test Case	Chrome 115	Chrome 116	Chrome 117	Latest	Desktop	Tablet	Mobile
TC_001	✓	✓	✓	✓	✓	✓	✓
TC_002	✓	✓	✓	✓	✓	✓	✓
TC_003	✓	✓	✓	✓	✓	✓	✓
TC_004	✓	✓	✓	✓	✓	✓	✓
TC_005	✓	✓	✓	✓	✓	✓	✓
TC_006	✓	✓	✓	✓	✓	✓	✓
TC_007	✓	✓	✓	✓	✓	✓	✓
TC_008	✓	✓	✓	✓	✓	✓	✓
TC_009	✓	✓	✓	✓	✓	✓	✓
TC_010	✓	✓	✓	✓	✓	✓	✓

Performance Benchmarks

Metric	Target	Critical Threshold
Dashboard Load Time	<3 seconds	<5 seconds
API Response Time	<500ms	<1 second
Chart Rendering	<1 second	<2 seconds
Auto-refresh Impact	<100ms	<500ms
Memory Usage	<100MB	<200MB
CPU Usage	<10%	<25%

Coverage Summary

Total Test Cases: 10 Functional + 3 API = 13 Test Cases
Priority Distribution:

P1-Critical: 6 test cases (60%)
P2-High: 4 test cases (40%)

Module Coverage:

Authentication & Navigation: 1 test case
Analytics & Insights: 1 test case
Revenue Performance: 1 test case
Service Operations: 3 test cases (Service Requests, Complaints, Disconnections)
Quick Actions: 1 test case
Payment Performance: 1 test case
Performance Testing: 1 test case
Compatibility Testing: 1 test case

Change Coverage (UI Updates):

Settings/Notification removal: ✓ Covered
Static "This Month" tab: ✓ Covered
Blue text removal: ✓ Covered
Line to bar graph change: ✓ Covered
Priority vs Severity change: ✓ Covered
Metric name updates: ✓ Covered
Add Consumer removal: ✓ Covered
Aging Breakdown removal: ✓ Covered

Risk Coverage:

High Risk: 7 test cases
Medium Risk: 3 test cases
Low Risk: 0 test cases