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CSO Dashboard (CIS01US01)


Total Test Cases: 28
Total Acceptance Criteria: 15
Total Coverage Percentage: 100%


Test Scenario Summary

A. Functional Test Scenarios

Core Dashboard Functionality

  1. Dashboard Access & Navigation - Authentication, role-based access, initial load
  2. Analytics & Insights KPI Display - Real-time metrics, percentage calculations, trend indicators
  3. Revenue Performance Monitoring - Bar chart visualization, consumer category breakdown
  4. Service Operations Management - Service requests, complaints, disconnections with priority-based categorization
  5. Account Management Overview - Active accounts, health scoring, customer segmentation
  6. Payment Performance Analytics - Collection rates, payment metrics (without aging breakdown)
  7. Digital Adoption Metrics - Mobile app and web portal usage tracking
  8. Quick Actions Center - Streamlined management tasks (without Add Consumer)

Modified UI Components (Per Changes)

  1. Static This Month Tab - Non-interactive month selector behavior
  2. Removed Navigation Elements - Settings and notification tabs removal verification
  3. Chart Type Updates - Bar graphs only (no line graphs)
  4. Priority-Based Categorization - Service requests, complaints, disconnections by priority
  5. Updated Completion Metrics - Modified completion time calculations

B. Non-Functional Test Scenarios

Performance Requirements

  1. Dashboard Load Performance - <3 second initial load, <500ms API responses
  2. Real-time Data Refresh - 5-minute automatic refresh during business hours
  3. Concurrent User Handling - Multi-user access performance
  4. Chart Rendering Performance - Bar chart loading and interaction speed

Browser Compatibility

  1. Chrome 115+ Compatibility - Full functionality across Chrome versions
  2. Responsive Design - Desktop, tablet screen adaptations
  3. Cross-Resolution Support - 1920x1080

Security & Reliability

  1. Role-Based Access Control - Utility Administrator vs CSO Manager permissions
  2. Data Integrity - Accurate calculations and real-time synchronization
  3. Error Handling - Network failures, service unavailability scenarios

C. Edge Case & Error Scenarios

  1. Data Boundary Conditions - Min/max values, empty datasets, extreme percentages
  2. Network Connectivity Issues - Offline behavior, connection timeouts, partial loads
  3. Invalid Data States - Corrupted metrics, missing data points, calculation errors
  4. Browser Resource Constraints - Memory limitations, CPU usage, cache management



Test Case 1: Unified Command Center Dashboard Access

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_001
  • Title: Verify Unified Command Center Dashboard Access for Authorized Users
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-1

Classification:

  • Module/Feature: Authentication & Dashboard Access
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Manual

Enhanced Tags:

cx- services, database, happy flow, AC-1, authentication, dashboard-access, 

role-based-access, unified-dashboard, authorized-users


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of unified dashboard access functionality
  • Integration_Points: Authentication service, role management, dashboard loader
  • Code_Module_Mapped: Authentication controller, dashboard service, access control
  • Requirement_Coverage: Complete AC-1 coverage
  • Cross_Platform_Support: Web

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Authentication service, user database, dashboard service
  • Performance_Baseline: <3 seconds dashboard load time

Prerequisites:

  • Setup_Requirements: SMART360 system operational with unified dashboard enabled
  • User_Roles_Permissions: Valid Utility Administrator and CSO Manager test accounts
  • Test_Data:
    • Utility Admin: admin@utilitytest.com / TestPass123!
    • CSO Manager: cso@utilitytest.com / TestPass123!
    • Invalid User: invalid@test.com / WrongPass!
  • Prior_Test_Cases: None

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to SMART360 login page

Login page displays with proper SSL certificate

URL: https://smart360-staging.com

Verify unified system access

2

Enter valid Utility Administrator credentials

Successful authentication and redirection

admin@utilitytest.com / TestPass123!

Validate admin role access

3

Verify Command Center option visibility

"Command Center" menu item visible and accessible

N/A

Unified dashboard entry point

4

Click on Command Center

Unified dashboard loads within 3 seconds

N/A

Performance validation

5

Verify unified dashboard elements

All dashboard sections visible: Analytics, Revenue, Accounts, cx- services, Payments, Quick Actions

N/A

Complete unified view

6

Verify role-based access for Admin

All features accessible to Utility Administrator

N/A

Full access validation

7

Logout and login as CSO Manager

Successful login with appropriate role permissions

cso@utilitytest.com / TestPass123!

Role-based access test

8

Verify CSO Manager dashboard access

Command Center accessible with CSO-appropriate features

N/A

Role-specific unified view

9

Test invalid user access attempt

Access denied with proper error message

invalid@test.com / WrongPass!

Security validation

10

Verify session timeout handling

Proper timeout behavior after inactivity

N/A

Security compliance

Verification Points:

  • Primary_Verification: Unified command center dashboard successfully accessible to authorized users only
  • Secondary_Verifications: Role-based access working, performance within SLA, UI changes implemented
  • Negative_Verification: Unauthorized users cannot access dashboard, invalid credentials rejected



Test Case 2: Real-time KPI Display System

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_002
  • Title: Verify Real-time KPI Display for Total Revenue, Service Requests, Collection Rate, and Active Complaints
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-2, AC-3

Classification:

  • Module/Feature: Analytics & Insights KPI System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Planned-for-Automation

Enhanced Tags:

cx- services, database, api, happy flow, AC-2, AC-3, real-time-kpis, 

total-revenue, service-requests, collection-rate, active-complaints, 

percentage-change-indicators


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of real-time KPI display functionality
  • Integration_Points: Revenue service, service request system, payment processor, complaint system
  • Code_Module_Mapped: KPI calculator, real-time data aggregator, percentage calculator
  • Requirement_Coverage: Complete AC-2 and AC-3 coverage


Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Real-time data service, calculation engine, database systems
  • Performance_Baseline: <500ms KPI refresh, <2 seconds initial load

Prerequisites:

  • Setup_Requirements: Dashboard accessible, real-time data pipeline active
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Total Revenue: $298,500 (Expected change: +12.5%)
    • Service Requests: 718 (Expected change: +8.3%)
    • Collection Rate: 82% (Expected change: +3.2%)
    • Active Complaints: 24 (Expected change: -5.8%)
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Access Command Center dashboard

Dashboard loads with Analytics & Insights section visible

admin@utilitytest.com

Clean data state validation

2

Locate Analytics & Insights section

Section prominently displayed at top of dashboard

N/A

Real-time KPI area identification

3

Verify Total Revenue KPI display

Shows "$298,500" with green upward arrow and currency formatting

$298,500 (+12.5%)
Total Revenue includes all billed amounts for the current month regardless of payment status

Revenue KPI accuracy

4

Verify Total Revenue percentage change

Displays "+12.5% from last month" with proper trend indicator

Month-over-month calculation

Percentage change validation

5

Verify Service Requests KPI display

Shows "718" with blue chart icon and numerical formatting

718 (+8.3%)
Service Requests count includes all requests created in the current period regardless of status

Service requests KPI accuracy

6

Verify Service Requests percentage change

Displays "+8.3% from last month" with upward trend

Month-over-month calculation

Percentage change validation

7

Verify Collection Rate KPI display

Shows "82%" with circular progress indicator and appropriate color

82% (+3.2%)
Collection Rate = (Payments Received / Total Amount Due) * 100 for the period

Collection rate KPI accuracy

8

Verify Collection Rate percentage change

Displays "+3.2% from last month" with positive trend indicator

Month-over-month calculation

Green color for >80% validation

9

Verify Active Complaints KPI display

Shows "24" with red warning icon and alert styling

24 (-5.8%)
Active Complaints include all unresolved complaints regardless of creation date

Active complaints KPI accuracy

10

Verify Active Complaints percentage change

Displays "-5.8% from last month" with downward trend indicator

Month-over-month calculation

Negative change validation

11

Verify real-time data refresh

All KPIs update automatically after 5 minutes

N/A

Real-time functionality test

Verification Points:

  • Primary_Verification: All four required KPIs display with accurate real-time values and percentage change indicators
  • Secondary_Verifications: Proper color coding, currency formatting, trend indicators, real-time refresh functionality
  • Negative_Verification: No calculation errors, proper error handling for missing data



Test Case 3: Revenue Performance Visual Trend Charts

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_003
  • Title: Verify Visual Trend Charts for Revenue Performance Over 6-Month Periods
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-4, AC-5

Classification:

  • Module/Feature: Revenue Performance Visualization
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, api, happy flow, AC-4, AC-5, visual-trend-charts, 

revenue-performance, 6-month-periods, consumer-category-breakdown, 

monthly-comparisons, bar-charts-only


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: High
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of revenue trend visualization functionality
  • Integration_Points: Revenue data service, chart rendering engine, historical data system
  • Code_Module_Mapped: Chart controller, revenue aggregator, visualization service
  • Requirement_Coverage: Complete AC-4 and AC-5 coverage


Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Chart rendering library, revenue data service, historical database
  • Performance_Baseline: <2 seconds chart load, <1 second interaction response

Prerequisites:

  • Setup_Requirements: Dashboard accessible, historical revenue data available
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Revenue Trend: Jan($45K), Feb($42K), Mar($48K), Apr($47K), May($52K), Jun($58K)
    • Consumer Categories: Residential(Blue), Commercial(Green), Industrial(Orange)
    • 6-month historical data complete
  • Prior_Test_Cases: TC_001, TC_002 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Revenue Performance section

Revenue section visible below Analytics section

N/A

Chart area identification

2

Verify Revenue Trend chart presence

Bar chart visible showing 6-month data

6-month historical data

Chart type validation

4

Verify 6-month period coverage

Chart displays Jan through Jun data points

Jan-Jun revenue data

Period coverage validation

5

Verify Revenue Trend data accuracy

Bar heights match expected values: Jan($45K), Feb($42K), Mar($48K), Apr($47K), May($52K), Jun($58K)

Historical revenue data

Data accuracy verification

6

Verify Consumer Category breakdown chart

Stacked bar chart with 3 distinct categories Residential, Commercial,Industrial consistent throughout 

Consumer category data

Category visualization

7

Verify monthly comparisons capability

Each month shows breakdown by consumer category

Monthly category data

Comparison functionality

8

Test chart interactivity

Hover tooltips show exact values and percentages

Interactive elements

User interaction validation

9

Verify Y-axis scaling

Appropriate scale with 20% padding above maximum value

0 to max+20% range

Scaling algorithm validation

10

Verify X-axis labels

Month abbreviations clearly displayed and properly spaced

Jan, Feb, Mar, Apr, May, Jun

Axis labeling verification

11

Test chart performance

Chart rendering completes within 2 seconds

Performance timing

Performance validation

Verification Points:

  • Primary_Verification: Visual trend charts display revenue performance over 6-month periods with consumer category breakdown
  • Secondary_Verifications: Bar charts displayed with values, proper color coding, interactive tooltips, responsive design
  • Negative_Verification: no visualization errors, proper data scaling



Test Case 4: Service Request Management System

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_004
  • Title: Verify Service Request Counts, Resolution Metrics, and Priority-Based Categorization
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-6, AC-8

Classification:

  • Module/Feature: Service Operations Management
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow, AC-6, AC-8, service-requests, 

active-overdue-counts, resolution-metrics, priority-categorization, 

by-priority-not-severity


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 12 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of service request management functionality
  • Integration_Points: Service request system, resolution tracking, priority management
  • Code_Module_Mapped: Service controller, metrics calculator, priority categorizer
  • Requirement_Coverage: Complete AC-6 and AC-8 coverage


Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Service request database, resolution tracking system, priority engine
  • Performance_Baseline: <2 seconds section load, <1 second filter response

Prerequisites:

  • Setup_Requirements: Dashboard accessible, service request data populated
  • User_Roles_Permissions: Utility Administrator and CSO Manager access
  • Test_Data:
    • Active Requests: 48
    • Overdue Requests: 5
    • Average Completion Time: 4.2 hours
    • First Resolution Rate: 82%
    • Categories: Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)
    • Priorities: High, Medium, Low (not Severity levels)
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Service Requests section

Section visible with service operational metrics

N/A

Service operations area

2

Verify Active Requests count

Displays "48 Active Requests" with proper formatting


Active Requests must count all requests with status = 'Open' or 'In Progress' (48)

Count accuracy validation

3

Verify Overdue Requests count

Displays "5 Overdue" with alert styling


Overdue requests must count active requests where current_date > due_date (5)

Overdue tracking validation

4

Verify Average Completion metric

Shows "4.2 hrs Avg Completion" with time formatting


Average Completion time must calculate mean resolution time for completed requests (4.2 hrs)

Resolution metrics validation

5

Verify First Resolution Rate

Displays "82% First Resolution" with percentage formatting


First Resolution rate must calculate resolved on first attempt / total completed * 100 (82%)

Performance metrics validation

6

Verify service category breakdown

Horizontal bars showing Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)

Category bars must show: Water Supply (18), Metering Issues (12), Connection Requests (10), Maintenance (8)

Category visualization

7

Verify "By Priority" section presence

"By Priority" section visible 

Priority categorization

UI change verification

8

Verify priority level options

High, Medium, Low priority levels displayed

Priority-based system

Priority categorization test

9

Verify resolution time calculations

Mathematical accuracy of completion time metrics

Source data validation

Calculation accuracy test

10

Verify real-time updates

Metrics update when new requests are created/resolved

Real-time data flow

Data synchronization test

11

Test priority filtering functionality

Filter by priority level functions correctly

Priority filter options

Filtering capability test

Verification Points:

  • Primary_Verification: Service request counts, resolution metrics accurately displayed with priority-based categorization
  • Secondary_Verifications: Real-time updates, proper calculations, priority color coding, navigation functionality
  • Negative_Verification: "By Severity" completely removed, no calculation errors, proper overdue handling



Test Case 5: Complaint Tracking and Management

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_005
  • Title: Verify Complaint Tracking with Active and Resolved Counts and Updated Metrics
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-7

Classification:

  • Module/Feature: Complaint Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow, AC-7, complaint-tracking, 

active-resolved-counts, avg-completion-time, priority-based, 

escalation-rate-removed


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Customer-Service
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of complaint tracking and management functionality
  • Integration_Points: Complaint system, resolution tracking, customer service database
  • Code_Module_Mapped: Complaint controller, resolution tracker, metrics calculator
  • Requirement_Coverage: Complete AC-7 coverage


Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Complaint database, resolution tracking system, customer service platform
  • Performance_Baseline: <2 seconds section load, <500ms metric calculations

Prerequisites:

  • Setup_Requirements: Dashboard accessible, complaint data populated
  • User_Roles_Permissions: CSO Manager access primarily, Utility Administrator view access
  • Test_Data:
    • Active Complaints: 18
    • Resolved Today: 7
    • Avg Completion Time: 2.5 days (not Escalation Rate)
    • Resolution Rate: 83%
    • Top Categories: Water Quality(8), Billing Issue(6), Service Delay(4), Infrastructure(2)
    • Priority levels: High, Medium, Low
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Complaints section

Complaints panel visible with customer service metrics

N/A

Complaint management area

2

Verify Active Complaints count

Displays "18 Active Complaints" with proper formatting

Active Complaints must count all complaints with status ≠ 'Resolved' (18)

Active count accuracy

3

Verify Resolved Today count

Shows "7 Resolved Today" with completion indicator

Resolved Today must count complaints closed on current date (7)

Daily resolution tracking

4

Verify Avg Completion Time metric

Displays "Avg Completion Time: 2.5 days" (not "Escalation Rate")

2.5 days average

Updated metric verification

5

Verify Resolution Rate metric

Shows "83% Resolution Rate" with percentage formatting

Resolution Rate must calculate resolved complaints / total complaints * 100 (83%)

Performance metric validation

6

Verify Top Categories breakdown

Horizontal bars: Water Quality(8), Billing Issue(6), Service Delay(4), Infrastructure(2)

Top Categories chart must display complaint types 

Category visualization

7

Verify "By Priority" section

Priority-based categorization displayed  High, Medium, Low priority levels with appropriate counts

Priority distribution

Priority categorization

8

Verify real-time complaint updates

New complaints appear in active count immediately

Real-time updates

Data synchronization

9

Test complaint categorization accuracy

Categories correctly reflect complaint types

Category mapping

Classification accuracy

Verification Points:

  • Primary_Verification: Complaint tracking displays active and resolved counts with updated "Avg Completion Time" metric
  • Secondary_Verifications: Priority-based categorization, real-time updates, accurate category breakdown, navigation functionality
  • Negative_Verification: no tracking errors, proper status handling



Test Case 6: Account Summary and Health Scoring

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_006
  • Title: Verify Account Summary with Active Accounts, Growth Metrics, and Health Scoring
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-9, AC-10, AC-11

Classification:

  • Module/Feature: Account Management Overview
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow, AC-9, AC-10, AC-11, account-summary, 

active-accounts, growth-metrics, health-scoring, customer-segmentation, 

distribution-percentages


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 12 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of account management and health scoring functionality
  • Integration_Points: Account database, health scoring engine, segmentation service
  • Code_Module_Mapped: Account controller, health calculator, segmentation analyzer
  • Requirement_Coverage: Complete AC-9, AC-10, AC-11 coverage


Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Account database, health scoring service, segmentation engine
  • Performance_Baseline: <2 seconds section load, <1 second health score calculation

Prerequisites:

  • Setup_Requirements: Dashboard accessible, account data populated with health metrics
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Active Accounts: 1,256 (+2.3% growth)
    • New Accounts: 24 (+2.8% growth)
    • Account Health Score: 87% (overall)
    • Customer Segmentation: Residential(70%), Commercial(20%), Industrial(10%)
    • Health factors: Payment history, complaint frequency, service usage
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Consumer Account Summary section

Section visible with account metrics and health data

N/A

Account management area

2

Verify Active Accounts count

Displays "1,256 Active Accounts" with proper numerical formatting

1,256 accounts

Account count accuracy

3

Verify Active Accounts growth metric

Shows "+2.3%" growth indicator with upward trend

2.3% growth

Growth metric validation

4

Verify New Accounts count

Displays "24 New Accounts" for current period

24 new accounts

New account tracking

5

Verify New Accounts growth metric

Shows "+2.8%" growth indicator with trend visualization

2.8% growth

Growth calculation accuracy

6

Verify Account Health Score display

Shows "87%" with appropriate color coding (green for >85%)

87% health score

Health scoring validation

7

Verify health score calculation factors

Health score considers payment history, complaint frequency, service usage

Health calculation factors

Algorithm validation

8

Verify Customer Segmentation chart

Horizontal stacked bar showing Residential(70%), Commercial(20%), Industrial(10%)

Segmentation data

Distribution visualization

9

Verify segmentation percentage accuracy

All segments total exactly 100%

Distribution percentages

Mathematical validation

10

Test chart interactivity

Hover tooltips show exact customer counts for each segment

Interactive elements

User interaction test

11

Verify real-time account updates

New account additions reflect immediately in counts

Real-time data flow

Data synchronization test

Verification Points:

  • Primary_Verification: Account summary displays active accounts, growth metrics, and health scoring with customer segmentation
  • Secondary_Verifications: Accurate calculations, proper color coding, distribution percentages total 100%, real-time updates
  • Negative_Verification: No calculation errors, proper percentage handling



Test Case 7: Payment Performance Analytics

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_007
  • Title: Verify Payment Performance Metrics Including On-Time Rates and Outstanding Balances
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-12

Classification:

  • Module/Feature: Payment Performance Analytics
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow,cross module - bx  AC-12, payment-performance, 

on-time-rates, outstanding-balances, aging-breakdown-removed, 

digital-payment-adoption


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Payment-Management
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of payment performance analytics functionality
  • Integration_Points: Payment processor, billing system, financial database
  • Code_Module_Mapped: Payment controller, performance calculator, financial aggregator
  • Requirement_Coverage: Complete AC-12 coverage


Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Payment processing system, billing database, financial reporting service
  • Performance_Baseline: <2 seconds section load, <500ms calculation processing

Prerequisites:

  • Setup_Requirements: Dashboard accessible, payment data populated
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Total Payments: $45,231 (+14.2%)
    • Outstanding Amount: $12,450 (-0.5%)
    • On-Time Payment Rate: 82%
    • Digital Payment Adoption: 65%
    • Aging Breakdown: REMOVED (no longer displayed)
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Payment Performance section

Section visible with financial performance metrics

N/A

Payment analytics area

2

Verify Total Payments amount

Displays "$45,231" with proper currency formatting

Total Payments must display sum of all payments received in current month ($45,231)

Payment amount accuracy

3

Verify Total Payments growth metric

Shows "+14.2%" growth indicator with upward trend

Total Payments percentage must compare current month to previous month (+14.2%)

Growth calculation validation

4

Verify Outstanding Amount display

Shows "$12,450" with currency formatting

Outstanding Amount must show total unpaid balances across all accounts ($12,450)

Outstanding balance accuracy

5

Verify Outstanding Amount trend

Shows "-0.5%" indicating improvement (downward trend)

Outstanding Amount change must indicate improvement (negative) or deterioration (positive) (-0.5%)

Trend indicator validation

6

Verify On-Time Payment Rate

Displays "82%" with percentage formatting

On-Time Payment Rate must calculate payments made by due date / total payments * 100 (82%)

Performance metric validation

7

Verify Digital Payment Adoption

Shows "65%" digital adoption rate

Digital Payment Adoption must calculate digital payments / total payments * 100 (65%)

Technology adoption metric

8

Verify remaining payment visualizations

Other payment charts and metrics display correctly

Payment analytics

Functionality preservation

9

Test payment performance calculations

Mathematical accuracy of all payment metrics

Source data validation

Calculation verification

10

Verify currency formatting consistency

All monetary values use consistent USD formatting

Currency standards

Format standardization

11

Test payment trend analysis

Payment trends accurately reflect historical data

Historical payment data

Trend accuracy validation

12

Verify real-time payment updates

New payments reflect immediately in totals

Real-time data flow

Data synchronization test

Verification Points:

  • Primary_Verification: Payment performance metrics display on-time rates and outstanding balances accurately
  • Secondary_Verifications: Proper currency formatting, trend calculations, digital adoption tracking, real-time updates
  • Negative_Verification: No calculation errors, proper trend indicators



Test Case 8: Digital Adoption Metrics

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_008
  • Title: Verify Digital Adoption Metrics for Mobile App and Web Portal Usage
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-13

Classification:

  • Module/Feature: Digital Adoption Analytics
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow,cross module - cxweb, cxapp AC-13, digital-adoption-metrics, 

mobile-app-usage, web-portal-usage, technology-adoption, 

user-engagement-tracking


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Digital-Engagement
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Medium

Coverage Tracking:

  • Feature_Coverage: 100% of digital adoption metrics functionality
  • Integration_Points: Mobile app analytics, web portal analytics, user engagement tracking
  • Code_Module_Mapped: Digital metrics controller, usage analytics, engagement calculator
  • Requirement_Coverage: Complete AC-13 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Mobile app analytics service, web portal analytics, user tracking system
  • Performance_Baseline: <2 seconds metrics load, <500ms calculation processing

Prerequisites:

  • Setup_Requirements: Dashboard accessible, digital analytics data available
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Mobile App Usage: 68% (+5.3%)
    • Web Portal Usage: 54% (+3.8%)
    • Active mobile users: 854 out of 1,256 registered
    • Web portal sessions: 678 out of 1,256 customers
  • Prior_Test_Cases: TC_001, TC_006 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Key Metrics Scorecard section

Section visible with digital adoption metrics

N/A

Digital metrics area

2

Verify Mobile App Usage percentage

Displays "68%" with mobile app icon

Mobile App Usage must calculate unique active users / total registered users * 100 (68%)

Mobile adoption accuracy

3

Verify Mobile App Usage calculation

68% = (854 active users / 1,256 registered users) × 100

854/1,256 calculation

Calculation verification

4

Verify Mobile App Usage growth

Shows "+5.3%" growth indicator with upward trend

Mobile App Usage change must compare current month to previous month (+5.3%)

Growth metric validation

5

Verify Web Portal Usage percentage

Displays "54%" with web portal icon

Web Portal Usage must calculate unique portal sessions / total customers * 100 (54%)

Web adoption accuracy

6

Verify Web Portal Usage calculation

54% = (678 sessions / 1,256 customers) × 100

678/1,256 calculation

Calculation verification

7

Verify Web Portal Usage growth

Shows "+3.8%" growth indicator with upward trend

3.8% Web Portal Usage change must show monthly growth rate (+3.8%)

Growth trend validation

8

Test digital adoption trend analysis

Trends accurately reflect month-over-month changes

Historical usage data

Trend accuracy test

9

Verify real-time usage updates

Usage metrics update based on actual platform activity

Real-time tracking

Data synchronization

10

Test digital engagement correlation

Mobile and web usage correlate with customer segments

Segmentation data

Cross-metric analysis

11

Test responsive digital metrics display

Metrics display correctly on mobile and tablet views

Cross-device testing

Responsive validation

Verification Points:

  • Primary_Verification: Digital adoption metrics accurately display mobile app and web portal usage
  • Secondary_Verifications: Correct calculations, growth trends, icon consistency, real-time updates
  • Negative_Verification: No calculation errors, proper percentage handling



Test Case 9: Disconnection Tracking System

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_009
  • Title: Verify Disconnection Tracking with Pending and Completed Status
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-14

Classification:

  • Module/Feature: Disconnection Management
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, database, api, happy flow, cross module - wx AC-14, disconnection-tracking, 

pending-completed-status, avg-completion-time, reconnections, 

priority-based-categorization


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Service-Management
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of disconnection tracking functionality
  • Integration_Points: Field operations system, disconnection service, reconnection tracking
  • Code_Module_Mapped: Disconnection controller, status tracker, completion calculator
  • Requirement_Coverage: Complete AC-14 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Field operations database, disconnection service, status tracking system
  • Performance_Baseline: <2 seconds section load, <1 second status updates

Prerequisites:

  • Setup_Requirements: Dashboard accessible, disconnection data populated
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Pending Disconnections: 24
    • Completed Today: 12
    • Reconnections: 8
    • Avg Completion Time: 3.2 days (not "Avg Process Time")
    • Reasons: Non-Payment(18), Violation(4), Maintenance(2)
    • Status progression: Pending→Scheduled→In Progress→Completed
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Disconnection section

Section displays disconnection operational metrics

N/A

Disconnection management area

2

Verify Pending Disconnections count

Displays "24 Pending" with pending status indicator

Pending disconnections must count requests with status = 'Pending' (24)

Pending count accuracy

3

Verify Completed Today count

Shows "12 Completed Today" with completion indicator

Completed Today must count disconnections executed on current date (12)

Daily completion tracking

4

Verify Reconnections count

Displays "8 Reconnections" with reconnection metric

Service Interruptions must count unplanned service disruptions (8)

Service restoration tracking

5

Verify Avg Completion Time metric

Shows "Avg Completion Time: 3.2 days" 

3.2 days average

Updated metric verification

6

Verify disconnection reason breakdown

Bars showing Non-Payment(18), Violation(4), Maintenance(2)

Reason distribution must show horizontal bars with counts per category

Category visualization

7

Verify "By Priority" categorization

Priority-based categorization displayed 

Priority levels

UI change compliance

8

Verify status tracking progression

Color-coded status: Pending→Scheduled→In Progress→Completed

Status tracking must show: Pending, Scheduled, In Progress, Completed

Status visualization

9

Test disconnection workflow integration

Links to disconnection management functionality

Navigation test

Workflow integration

10

Verify completion time calculations

Mathematical accuracy of completion time metrics

Source data validation

Calculation verification

11

Test real-time status updates

Status changes reflect immediately in dashboard

Real-time tracking

Data synchronization

12

Verify regulatory compliance tracking

Disconnection process follows regulatory timelines

Pending disconnections must trigger alerts for regulatory compliance timeframes

Regulatory validation

13

Test disconnection scheduling

Schedule New functionality works correctly

Scheduling workflow

Operational integration

Verification Points:

  • Primary_Verification: Disconnection tracking displays pending and completed status with updated completion time metric
  • Secondary_Verifications: Priority-based categorization, status progression, reason breakdown, real-time updates
  • Negative_Verification: No tracking errors



Test Case 10: Quick Action Buttons System

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_010
  • Title: Verify Quick Action Buttons for Common Management Tasks
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: AC-15

Classification:

  • Module/Feature: Quick Actions Center
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, happy flow, AC-15, quick-action-buttons, common-management-tasks, 

add-consumer-removed, navigation-workflows, streamlined-management


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: Low
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking:

  • Feature_Coverage: 100% of quick actions functionality
  • Integration_Points: Service request system, payment processor, complaint system, connection management
  • Code_Module_Mapped: Quick actions controller, navigation service, workflow integrator
  • Requirement_Coverage: Complete AC-15 coverage


Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Various management systems, navigation service, workflow engine
  • Performance_Baseline: <1 second action response, <2 seconds navigation

Prerequisites:

  • Setup_Requirements: Dashboard accessible, management systems operational
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Available actions: 6 buttons (not 7 - Add Consumer removed)
    • Actions: New Service Request, Record Payment, Register Complaint, New Connection, Raise Transfer, Disconnection
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Quick Actions section

Quick Actions panel visible at bottom of dashboard

N/A

Management shortcuts area

2

Verify total action count

6 buttons displayed

6 action buttons

Count verification

3

Test New Service Request functionality

Button redirects to service request creation form

Service creation form

Workflow integration

4

Test Record Payment functionality

Button redirects to payment recording interface

Payment recording must include payment method and reference number validation

Workflow integration

5

Test Register Complaint functionality

Button redirects to complaint registration form

Complaint registration automatically assigns unique reference numbers

Workflow integration

6

Test Raise Transfer functionality

Button redirects to transfer management page

Transfer page

Workflow integration

7

Test Disconnection functionality

Button redirects to disconnection management page

Disconnection page

Workflow integration

8

Test responsive quick actions

All buttons function correctly on mobile viewport

Mobile simulation

Cross-device validation

Verification Points:

  • Primary_Verification: Quick action buttons provide access to common management tasks (6 buttons, not 7)
  • Secondary_Verifications: All navigation workflows function correctly, proper icon display, responsive design
  • Negative_Verification: No broken navigation links



Test Case 11: Dashboard Performance and Load Testing

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_011
  • Title: Verify Dashboard Load Performance and Response Time Requirements
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: Performance Requirements (All ACs)

Classification:

  • Module/Feature: Dashboard Performance
  • Test Type: Performance
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Performance
  • Automation Status: Automated

Enhanced Tags:

cx- services, api, performance-testing, cross module -wx, cx-web, cx-app dashboard-load, response-times, 

concurrent-users, real-time-refresh, chart-rendering


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 15 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of performance requirements
  • Integration_Points: All dashboard cx- services, API endpoints, database systems
  • Code_Module_Mapped: Performance monitoring, load balancer, caching system
  • Requirement_Coverage: Performance aspects of all ACs


Test Environment:

  • Environment: Staging with production-like load
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Full system stack, monitoring tools, load testing infrastructure
  • Performance_Baseline: <3s dashboard load, <500ms API responses, <2s chart rendering

Prerequisites:

  • Setup_Requirements: Performance monitoring tools active, baseline measurements available
  • User_Roles_Permissions: Multiple test user accounts for concurrent testing
  • Test_Data: Full dataset with production-like volume
  • Prior_Test_Cases: All functional test cases must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Clear browser cache and cookies

Clean baseline for performance testing

N/A

Performance baseline setup

2

Navigate to Command Center with timing

Dashboard loads within 3 seconds

<3 seconds target

Initial load performance

3

Monitor API response times

All API calls respond within 500ms

<500ms target

API performance validation

4

Test chart rendering performance

Bar charts render within 2 seconds

<2 seconds target

Chart performance validation

5

Verify auto-refresh performance

5-minute refresh completes within 100ms impact

<100ms impact

Refresh performance test

6

Test concurrent user load (10 users)

Dashboard maintains <3 second load time

10 concurrent users

Load testing validation

7

Monitor memory usage during operation

Memory usage remains under 100MB

<100MB target

Resource usage validation

8

Monitor CPU usage during operation

CPU usage remains under 10%

<10% target

Processing efficiency test

9

Test network bandwidth impact

Dashboard functions on limited bandwidth

Various connection speeds

Network performance test

10

Verify caching effectiveness

Subsequent loads faster due to caching

Cache performance

Optimization validation

11

Test performance across browser versions

Consistent performance on Chrome 115+

Multiple Chrome versions

Cross-version performance

12

Monitor performance degradation over time

No performance degradation during extended use

Extended session

Stability validation

Verification Points:

  • Primary_Verification: Dashboard meets all performance benchmarks under various load conditions
  • Secondary_Verifications: Resource usage within limits, consistent performance across browsers, effective caching
  • Negative_Verification: No performance degradation, no memory leaks, no timeout failures



Test Case 12: Cross-Browser Compatibility and Responsiveness

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_012
  • Title: Verify Dashboard Functionality Across Chrome 115+ Versions and Responsive Design
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: Technical Requirements (All ACs)

Classification:

  • Module/Feature: Cross-Browser Compatibility
  • Test Type: Compatibility
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, happy flow, cross-browser-compatibility, chrome-115+, 

responsive-design, mobile-tablet-desktop, UI-consistency


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 20 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking:

  • Feature_Coverage: 100% of browser compatibility requirements
  • Integration_Points: Browser engines, CSS rendering, JavaScript execution
  • Code_Module_Mapped: UI components, responsive framework, browser compatibility layer
  • Requirement_Coverage: Technical compatibility for all ACs


Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115, 116, 117, Latest
  • Device/OS: Windows 10/11, macOS 12+, Mobile simulation
  • Screen_Resolution: 1920x1080, 1024x768, 375x667
  • Dependencies: Multiple browser versions, device simulation tools

Prerequisites:

  • Setup_Requirements: Multiple Chrome versions available, device simulation enabled
  • User_Roles_Permissions: Valid test user account
  • Test_Data: Standard dashboard test dataset
  • Prior_Test_Cases: Core functional tests must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Test dashboard on Chrome 115

All features functional on minimum supported version

Chrome 115

Minimum version validation

2

Test dashboard on Chrome Latest

Full feature support and optimization

Chrome Latest

Current version validation

3

Verify bar chart rendering consistency

Charts display correctly across all versions

All Chrome versions

Chart compatibility test

4

Test responsive design at 1920x1080

Optimal desktop layout and functionality

Desktop resolution

Desktop compatibility

5

Test responsive design at 375x667

Mobile-friendly layout and navigation

Mobile resolution

Mobile compatibility

6

Verify touch interaction on mobile

Touch gestures work correctly

Mobile simulation

Touch compatibility test

7

Verify accessibility compliance

Screen readers and keyboard navigation work

Accessibility tools

Accessibility validation

8

Test performance consistency

Similar performance across supported browsers

Performance monitoring

Cross-browser performance

Verification Points:

  • Primary_Verification: Full functionality across Chrome 115+ versions with responsive design
  • Secondary_Verifications: Visual consistency, performance parity, accessibility compliance
  • Negative_Verification: No browser-specific issues, no responsive design failures



Test Case 13: Error Handling and Network Resilience

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_013
  • Title: Verify Dashboard Error Handling and Network Failure Scenarios
  • Created By: Hetal
  • Created Date: 2025-06-04
  • Version: 1.0
  • Mapped Acceptance Criteria: Reliability Requirements (All ACs)

Classification:

  • Module/Feature: Error Handling & Network Resilience
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

cx- services, database, api, error-handling, network-failures, 

timeout-scenarios, graceful-degradation, offline-behavior


Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 15 minutes
  • Reproducibility_Score: Medium
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of error handling scenarios
  • Integration_Points: All external cx- services, network layer, error handling system
  • Code_Module_Mapped: Error handler, network manager, fallback systems
  • Requirement_Coverage: Error handling aspects of all ACs


Test Environment:

  • Environment: Staging with network simulation tools
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Network simulation tools, error injection capabilities
  • Performance_Baseline: Graceful degradation within 5 seconds

Prerequisites:

  • Setup_Requirements: Network simulation tools configured, error injection enabled
  • User_Roles_Permissions: Valid test user account
  • Test_Data: Standard dataset with error scenarios
  • Prior_Test_Cases: Basic functionality tests must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Simulate network connectivity loss

Dashboard displays offline notification with retry option

Network disconnection

Offline behavior test

2

Test API timeout scenarios

Graceful timeout handling with user notification

>5 second delays

Timeout handling validation

3

Simulate partial data loading failure

Dashboard shows available data with error indicators for failed sections

Partial data failure

Partial failure handling

4

Test invalid authentication token

Proper redirect to login with clear error message

Invalid token

Authentication error handling

5

Simulate database connection failure

Fallback to cached data with service disruption notice

DB connection loss

Database failure handling

6

Test service unavailability

Individual service errors don't crash entire dashboard

Service downtime

Service isolation test

7

Simulate slow network conditions

Dashboard adapts with loading indicators and progressive content

Slow network

Network adaptation test

8

Test malformed API responses

Error handling for corrupt or invalid data responses

Invalid API data

Data validation test

9

Verify error message clarity

All error messages are user-friendly and actionable

Various error states

Error communication test

10

Test recovery mechanisms

Dashboard recovers properly when cx- services restore

Service restoration

Recovery validation

11

Verify error logging

All errors properly logged for debugging and monitoring

Error occurrence

Logging verification

Verification Points:

  • Primary_Verification: Dashboard handles all error scenarios gracefully without data loss or system crashes
  • Secondary_Verifications: Clear error messaging, proper logging, effective recovery mechanisms
  • Negative_Verification: No silent failures, no data corruption, no system instability



Test Case 14: Security and Access Control Validation

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_015
  • Title: Verify Security Controls and Role-Based Access Permissions
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: Security Requirements (All ACs)

Classification:

  • Module/Feature: Security & Access Control
  • Test Type: Security
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Security
  • Automation Status: Manual

Enhanced Tags:

services, database, security-testing, access-control, role-based-permissions, 

session-management, data-privacy, audit-trails

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Security-Compliance
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: Critical
  • Complexity_Level: High
  • Expected_Execution_Time: 25 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Critical
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of security requirements
  • Integration_Points: Authentication service, authorization system, audit logging
  • Code_Module_Mapped: Security controller, access manager, audit service
  • Requirement_Coverage: Security aspects of all ACs
  • Cross_Platform_Support: Web

Test Environment:

  • Environment: Staging with security testing tools
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Authentication service, role management system, audit logging
  • Performance_Baseline: <2 seconds authentication, <1 second authorization

Prerequisites:

  • Setup_Requirements: Security testing tools configured, multiple user roles available
  • User_Roles_Permissions: Various role-based test accounts
  • Test_Data:
    • Utility Administrator: admin@utilitytest.com
    • CSO Manager: cso@utilitytest.com
    • Invalid User: hacker@malicious.com
  • Prior_Test_Cases: Basic authentication tests must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Test role-based dashboard access

Utility Administrator sees all features, CSO Manager sees appropriate subset

Different user roles

Access control validation

2

Verify session timeout functionality

Session expires after configured inactivity period with proper redirect

30-minute timeout

Session management test

3

Test unauthorized access attempts

Proper denial and logging of unauthorized access attempts

Invalid credentials

Security breach prevention

Verification Points:

  • Primary_Verification: All security controls properly implemented and role-based access enforced
  • Secondary_Verifications: Encryption active, session security maintained
  • Negative_Verification: No unauthorized access possible, no security vulnerabilities, no data exposure

Test Case 17: Real-time Data Synchronization

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_017
  • Title: Verify Real-time Data Synchronization and Auto-refresh Functionality
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: Real-time Requirements (AC-2, AC-3, AC-4)

Classification:

  • Module/Feature: Real-time Data Synchronization
  • Test Type: Integration
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Integration
  • Automation Status: Automated

Enhanced Tags:

services, database, api, real-time-sync, auto-refresh, data-consistency, 

5-minute-refresh, cross-component-sync, concurrent-updates

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Real-time-Operations
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 15 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of real-time synchronization requirements
  • Integration_Points: All data sources, refresh mechanisms, synchronization services
  • Code_Module_Mapped: Sync controller, refresh manager, data coordinator
  • Requirement_Coverage: Real-time aspects of AC-2, AC-3, AC-4
  • Cross_Platform_Support: Web

Test Environment:

  • Environment: Staging with real-time data simulation
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Real-time data pipeline, synchronization service, timing systems
  • Performance_Baseline: <100ms sync impact, 5-minute refresh cycle

Prerequisites:

  • Setup_Requirements: Real-time data pipeline active, timing mechanisms configured
  • User_Roles_Permissions: User with real-time data access
  • Test_Data: Dynamic datasets that change during testing
  • Prior_Test_Cases: Basic dashboard functionality must work

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Monitor initial dashboard load

All sections load with synchronized timestamps

Real-time data

Initial sync validation

2

Verify cross-component synchronization

All dashboard sections refresh simultaneously

Multiple components

Sync coordination test

3

Test manual refresh functionality

Manual refresh updates all components with consistent data

Manual refresh trigger

Manual sync validation

4

Monitor data consistency during refresh

No data inconsistencies between related metrics during refresh

Related data points

Consistency validation

5

Test refresh during high activity

Refresh functionality maintains reliability during peak usage

High activity periods

Load resilience test

6

Verify timestamp accuracy

All refresh timestamps accurate and consistent across components

Timestamp validation

Temporal accuracy test

7

Test selective component refresh

Individual component refresh capabilities work correctly

Component-specific refresh

Granular refresh test

8

Verify refresh notification system

Users receive appropriate notifications during refresh operations

Refresh indicators

User feedback validation

Verification Points:

  • Primary_Verification: Real-time data synchronization works flawlessly with 5-minute auto-refresh
  • Secondary_Verifications: Cross-component consistency, performance maintained, error handling robust
  • Negative_Verification: No data inconsistencies, no refresh failures, no performance degradation

Test Case 15: Integration and Workflow Testing

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_019
  • Title: Verify End-to-End Integration and Workflow Functionality
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: Integration Requirements (All ACs)

Classification:

  • Module/Feature: System Integration
  • Test Type: Integration
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Integration
  • Automation Status: Automated

Enhanced Tags:

services, database, api, integration-testing, end-to-end-workflows, 

cross-module-integration, data-flow-validation, system-coordination

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Complete-Workflows
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 25 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of integration requirements
  • Integration_Points: All system modules, external services, workflow engines
  • Code_Module_Mapped: Integration controller, workflow manager, data coordinator
  • Requirement_Coverage: Integration aspects of all ACs

Test Environment:

  • Environment: Staging with full system integration
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: All integrated systems, workflow engines, data pipelines
  • Performance_Baseline: <5 seconds end-to-end workflow completion

Prerequisites:

  • Setup_Requirements: All integrated systems operational, workflow engines active
  • User_Roles_Permissions: Full workflow access permissions
  • Test_Data: Complete workflow test scenarios
  • Prior_Test_Cases: All individual component tests must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Execute complete service request workflow

New service request creates → updates dashboard → tracks progress → completion reflected

Full workflow data

End-to-end service test

2

Test payment processing integration

Payment recorded → updates financial metrics → reflects in dashboard → audit trail created

Payment workflow

Financial integration test

3

Verify complaint resolution workflow

Complaint registered → tracked in dashboard → resolution updates → metrics updated

Complaint workflow

Customer service integration

4

Test disconnection process integration

Disconnection initiated → status tracked → completion updates → dashboard reflects changes

Disconnection workflow

Operations integration test

5

Verify cross-module data consistency

Changes in one module immediately reflect in related dashboard components

Cross-module updates

Data consistency validation

Verification Points:

  • Primary_Verification: All system integrations work seamlessly with complete end-to-end functionality
  • Secondary_Verifications: Data consistency maintained, workflows complete properly, audit trails accurate
  • Negative_Verification: No integration failures, no data loss, no workflow interruptions

API Test Cases (Critical Level ≥7)

API Test Case 1: Dashboard Data Refresh API

Test Case Metadata:

  • Test Case ID: CIS01US01_API_001
  • Title: Verify Dashboard Real-time Data Refresh API Performance and Accuracy
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Importance Level: 9
  • Mapped Acceptance Criteria: AC-2, AC-3

Classification:

  • Module/Feature: Dashboard Data Refresh
  • Test Type: API
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Performance
  • Automation Status: Automated

Enhanced Tags:

services, database, api, dashboard-refresh, real-time-data, 

performance-critical, data-synchronization, 5-minute-refresh

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Real-time-Operations
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of dashboard refresh API functionality
  • Integration_Points: All data sources, refresh mechanisms, real-time pipeline
  • Code_Module_Mapped: Refresh API controller, data aggregator, sync service
  • Requirement_Coverage: Real-time aspects of AC-2, AC-3

Test Environment:

  • Environment: Staging API environment
  • Browser/Version: API testing tools
  • Dependencies: Real-time data pipeline, all source systems, API gateway
  • Performance_Baseline: <500ms response time, 99.9% uptime

Prerequisites:

  • Setup_Requirements: API testing tools configured, authentication tokens valid
  • User_Roles_Permissions: API access permissions for dashboard data
  • Test_Data: Real-time test dataset with known values
  • Prior_Test_Cases: Authentication API tests must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Send GET request to /api/v1/dashboard/refresh

API responds with 200 OK status within 500ms

Valid auth token

Basic API functionality

2

Verify response data structure

JSON response contains all required dashboard sections

Expected JSON schema

Data structure validation

3

Validate KPI data accuracy

All KPI values match expected calculations

Known test values

Data accuracy verification

4

Test API authentication

Invalid tokens return 401 Unauthorized

Invalid token

Security validation

5

Verify refresh timestamp

Response includes accurate refresh timestamp in ISO 8601 format

Current timestamp

Temporal accuracy

6

Test concurrent API calls


Test Data

Comments

--------

--------

----------------

-----------

----------

1

Navigate to SMART360 login page

Login page displays with proper SSL certificate

URL: https://smart360-staging.com

Verify unified system access

2

Enter valid Utility Administrator credentials

Successful authentication and redirection

admin@utilitytest.com / TestPass123!

Validate admin role access

3

Verify Command Center option visibility

"Command Center" menu item visible and accessible

N/A

Unified dashboard entry point

4

Click on Command Center

Unified dashboard loads within 3 seconds

N/A

Performance validation

5

Verify unified dashboard elements

All dashboard sections visible: Analytics, Revenue, Accounts, Services, Payments, Quick Actions

N/A

Complete unified view

6

Verify role-based access for Admin

All features accessible to Utility Administrator

N/A

Full access validation

7

Logout and login as CSO Manager

Successful login with appropriate role permissions

cso@utilitytest.com / TestPass123!

Role-based access test

8

Verify CSO Manager dashboard access

Command Center accessible with CSO-appropriate features

N/A

Role-specific unified view

9

Verify static "This Month" tab behavior

Tab remains frozen and non-interactive

N/A

UI change validation

10

Verify removed elements absence

Settings and notification tabs not present

N/A

UI simplification verification

11

Test invalid user access attempt

Access denied with proper error message

invalid@test.com / WrongPass!

Security validation

12

Verify session timeout handling

Proper timeout behavior after inactivity

N/A

Security compliance

Verification Points:

  • Primary_Verification: Unified command center dashboard successfully accessible to authorized users only
  • Secondary_Verifications: Role-based access working, performance within SLA, UI changes implemented
  • Negative_Verification: Unauthorized users cannot access dashboard, invalid credentials rejected



Test Case 2: Real-time KPI Display System

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_002
  • Title: Verify Real-time KPI Display for Total Revenue, Service Requests, Collection Rate, and Active Complaints
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: AC-2, AC-3

Classification:

  • Module/Feature: Analytics & Insights KPI System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Planned-for-Automation

Enhanced Tags:

services, database, api, happy flow, AC-2, AC-3, real-time-kpis, 

total-revenue, service-requests, collection-rate, active-complaints, 

percentage-change-indicators

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of real-time KPI display functionality
  • Integration_Points: Revenue service, service request system, payment processor, complaint system
  • Code_Module_Mapped: KPI calculator, real-time data aggregator, percentage calculator
  • Requirement_Coverage: Complete AC-2 and AC-3 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Real-time data service, calculation engine, database systems
  • Performance_Baseline: <500ms KPI refresh, <2 seconds initial load

Prerequisites:

  • Setup_Requirements: Dashboard accessible, real-time data pipeline active
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Total Revenue: $298,500 (Expected change: +12.5%)
    • Service Requests: 718 (Expected change: +8.3%)
    • Collection Rate: 82% (Expected change: +3.2%)
    • Active Complaints: 24 (Expected change: -5.8%)
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Access Command Center dashboard

Dashboard loads with Analytics & Insights section visible

admin@utilitytest.com

Clean data state validation

2

Locate Analytics & Insights section

Section prominently displayed at top of dashboard

N/A

Real-time KPI area identification

3

Verify Total Revenue KPI display

Shows "$298,500" with green upward arrow and currency formatting

$298,500 (+12.5%)

Revenue KPI accuracy

4

Verify Total Revenue percentage change

Displays "+12.5% from last month" with proper trend indicator

Month-over-month calculation

Percentage change validation

5

Verify Service Requests KPI display

Shows "718" with blue chart icon and numerical formatting

718 (+8.3%)

Service requests KPI accuracy

6

Verify Service Requests percentage change

Displays "+8.3% from last month" with upward trend

Month-over-month calculation

Percentage change validation

7

Verify Collection Rate KPI display

Shows "82%" with circular progress indicator and appropriate color

82% (+3.2%)

Collection rate KPI accuracy

8

Verify Collection Rate percentage change

Displays "+3.2% from last month" with positive trend indicator

Month-over-month calculation

Green color for >80% validation

9

Verify Active Complaints KPI display

Shows "24" with red warning icon and alert styling

24 (-5.8%)

Active complaints KPI accuracy

10

Verify Active Complaints percentage change

Displays "-5.8% from last month" with downward trend indicator

Month-over-month calculation

Negative change validation

11

Verify real-time data refresh

All KPIs update automatically after 5 minutes

N/A

Real-time functionality test

12

Verify blue descriptive text removal

No blue descriptive text present under any KPI card

N/A

UI change verification

13

Test KPI responsiveness on mobile

All KPIs display correctly on mobile viewport

Mobile simulation

Cross-device validation

14

Verify KPI calculation accuracy

Mathematical validation of all percentage calculations

Source data cross-reference

Data integrity verification

Verification Points:

  • Primary_Verification: All four required KPIs display with accurate real-time values and percentage change indicators
  • Secondary_Verifications: Proper color coding, currency formatting, trend indicators, real-time refresh functionality
  • Negative_Verification: Blue descriptive text removed, no calculation errors, proper error handling for missing data



Test Case 3: Revenue Performance Visual Trend Charts

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_003
  • Title: Verify Visual Trend Charts for Revenue Performance Over 6-Month Periods
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: AC-4, AC-5

Classification:

  • Module/Feature: Revenue Performance Visualization
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, api, happy flow, AC-4, AC-5, visual-trend-charts, 

revenue-performance, 6-month-periods, consumer-category-breakdown, 

monthly-comparisons, bar-charts-only

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: High
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of revenue trend visualization functionality
  • Integration_Points: Revenue data service, chart rendering engine, historical data system
  • Code_Module_Mapped: Chart controller, revenue aggregator, visualization service
  • Requirement_Coverage: Complete AC-4 and AC-5 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Chart rendering library, revenue data service, historical database
  • Performance_Baseline: <2 seconds chart load, <1 second interaction response

Prerequisites:

  • Setup_Requirements: Dashboard accessible, historical revenue data available
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Revenue Trend: Jan($45K), Feb($42K), Mar($48K), Apr($47K), May($52K), Jun($58K)
    • Consumer Categories: Residential(Blue), Commercial(Green), Industrial(Orange)
    • 6-month historical data complete
  • Prior_Test_Cases: TC_001, TC_002 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Revenue Performance section

Revenue section visible below Analytics section

N/A

Chart area identification

2

Verify Revenue Trend chart presence

Bar chart visible (no line graph) showing 6-month data

6-month historical data

Chart type validation

3

Verify Revenue Trend chart type

Only bar chart displayed, line graph completely removed

Visual inspection

UI change compliance

4

Verify 6-month period coverage

Chart displays Jan through Jun data points

Jan-Jun revenue data

Period coverage validation

5

Verify Revenue Trend data accuracy

Bar heights match expected values: Jan($45K), Feb($42K), Mar($48K), Apr($47K), May($52K), Jun($58K)

Historical revenue data

Data accuracy verification

6

Verify Consumer Category breakdown chart

Stacked bar chart with 3 distinct categories

Consumer category data

Category visualization

7

Verify category color coding

Residential(Blue), Commercial(Green), Industrial(Orange) consistent throughout

Color scheme validation

Visual consistency check

8

Verify monthly comparisons capability

Each month shows breakdown by consumer category

Monthly category data

Comparison functionality

9

Test chart interactivity

Hover tooltips show exact values and percentages

Interactive elements

User interaction validation

10

Verify chart responsiveness

Charts adapt properly to different screen sizes

1920x1080, 1024x768 resolutions

Responsive design test

11

Verify Y-axis scaling

Appropriate scale with 20% padding above maximum value

0 to max+20% range

Scaling algorithm validation

12

Verify X-axis labels

Month abbreviations clearly displayed and properly spaced

Jan, Feb, Mar, Apr, May, Jun

Axis labeling verification

13

Test chart performance

Chart rendering completes within 2 seconds

Performance timing

Performance validation

14

Verify no line graph elements

Confirm complete removal of all line graph components

Visual inspection

UI change verification

Verification Points:

  • Primary_Verification: Visual trend charts display revenue performance over 6-month periods with consumer category breakdown
  • Secondary_Verifications: Bar charts only (no line graphs), proper color coding, interactive tooltips, responsive design
  • Negative_Verification: Line graphs completely removed, no visualization errors, proper data scaling



Test Case 4: Service Request Management System

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_004
  • Title: Verify Service Request Counts, Resolution Metrics, and Priority-Based Categorization
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: AC-6, AC-8

Classification:

  • Module/Feature: Service Operations Management
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-6, AC-8, service-requests, 

active-overdue-counts, resolution-metrics, priority-categorization, 

by-priority-not-severity

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 12 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of service request management functionality
  • Integration_Points: Service request system, resolution tracking, priority management
  • Code_Module_Mapped: Service controller, metrics calculator, priority categorizer
  • Requirement_Coverage: Complete AC-6 and AC-8 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Service request database, resolution tracking system, priority engine
  • Performance_Baseline: <2 seconds section load, <1 second filter response

Prerequisites:

  • Setup_Requirements: Dashboard accessible, service request data populated
  • User_Roles_Permissions: Utility Administrator and CSO Manager access
  • Test_Data:
    • Active Requests: 48
    • Overdue Requests: 5
    • Average Completion Time: 4.2 hours
    • First Resolution Rate: 82%
    • Categories: Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)
    • Priorities: High, Medium, Low (not Severity levels)
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Service Requests section

Section visible with service operational metrics

N/A

Service operations area

2

Verify Active Requests count

Displays "48 Active Requests" with proper formatting

48 active requests

Count accuracy validation

3

Verify Overdue Requests count

Displays "5 Overdue" with alert styling

5 overdue requests

Overdue tracking validation

4

Verify Average Completion metric

Shows "4.2 hrs Avg Completion" with time formatting

4.2 hours average

Resolution metrics validation

5

Verify First Resolution Rate

Displays "82% First Resolution" with percentage formatting

82% resolution rate

Performance metrics validation

6

Verify service category breakdown

Horizontal bars showing Water Supply(18), Metering Issues(12), Connection Requests(10), Maintenance(8)

Category distribution data

Category visualization

7

Verify "By Priority" section presence

"By Priority" section visible (not "By Severity")

Priority categorization

UI change verification

8

Verify priority level options

High, Medium, Low priority levels displayed

Priority-based system

Priority categorization test

9

Verify priority color coding

High(Red), Medium(Yellow), Low(Green) color scheme

Color coding standards

Visual consistency validation

10

Test Create Request button functionality

Button navigates to service request creation form

Navigation functionality

Workflow integration test

11

Verify resolution time calculations

Mathematical accuracy of completion time metrics

Source data validation

Calculation accuracy test

12

Verify real-time updates

Metrics update when new requests are created/resolved

Real-time data flow

Data synchronization test

13

Test priority filtering functionality

Filter by priority level functions correctly

Priority filter options

Filtering capability test

14

Verify "By Severity" removal

Confirm "By Severity" categorization is completely removed

Visual inspection

UI change compliance

Verification Points:

  • Primary_Verification: Service request counts, resolution metrics accurately displayed with priority-based categorization
  • Secondary_Verifications: Real-time updates, proper calculations, priority color coding, navigation functionality
  • Negative_Verification: "By Severity" completely removed, no calculation errors, proper overdue handling



Test Case 5: Complaint Tracking and Management

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_005
  • Title: Verify Complaint Tracking with Active and Resolved Counts and Updated Metrics
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: AC-7

Classification:

  • Module/Feature: Complaint Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-7, complaint-tracking, 

active-resolved-counts, avg-completion-time, priority-based, 

escalation-rate-removed

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Customer-Service
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of complaint tracking and management functionality
  • Integration_Points: Complaint system, resolution tracking, customer service database
  • Code_Module_Mapped: Complaint controller, resolution tracker, metrics calculator
  • Requirement_Coverage: Complete AC-7 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Complaint database, resolution tracking system, customer service platform
  • Performance_Baseline: <2 seconds section load, <500ms metric calculations

Prerequisites:

  • Setup_Requirements: Dashboard accessible, complaint data populated
  • User_Roles_Permissions: CSO Manager access primarily, Utility Administrator view access
  • Test_Data:
    • Active Complaints: 18
    • Resolved Today: 7
    • Avg Completion Time: 2.5 days (not Escalation Rate)
    • Resolution Rate: 83%
    • Top Categories: Water Quality(8), Billing Issue(6), Service Delay(4), Infrastructure(2)
    • Priority levels: High, Medium, Low
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Complaints section

Complaints panel visible with customer service metrics

N/A

Complaint management area

2

Verify Active Complaints count

Displays "18 Active Complaints" with proper formatting

18 active complaints

Active count accuracy

3

Verify Resolved Today count

Shows "7 Resolved Today" with completion indicator

7 resolved today

Daily resolution tracking

4

Verify Avg Completion Time metric

Displays "Avg Completion Time: 2.5 days" (not "Escalation Rate")

2.5 days average

Updated metric verification

5

Verify Resolution Rate metric

Shows "83% Resolution Rate" with percentage formatting

83% resolution rate

Performance metric validation

6

Verify Top Categories breakdown

Horizontal bars: Water Quality(8), Billing Issue(6), Service Delay(4), Infrastructure(2)

Category distribution

Category visualization

7

Verify "By Priority" section

Priority-based categorization displayed (not "By Severity")

Priority levels

UI change compliance

8

Verify priority level display

High, Medium, Low priority levels with appropriate counts

Priority distribution

Priority categorization

9

Test Register New complaint functionality

Button navigates to complaint registration form

Navigation test

Workflow integration

10

Verify complaint resolution tracking

Accurate tracking of complaint status changes

Resolution workflow

Status tracking validation

11

Test complaint filtering by priority

Filter functionality works for priority levels

Priority filters

Filtering capability

12

Verify real-time complaint updates

New complaints appear in active count immediately

Real-time updates

Data synchronization

13

Verify "Escalation Rate" removal

Confirm "Escalation Rate" metric is completely removed

Visual inspection

UI change verification

14

Test complaint categorization accuracy

Categories correctly reflect complaint types

Category mapping

Classification accuracy

Verification Points:

  • Primary_Verification: Complaint tracking displays active and resolved counts with updated "Avg Completion Time" metric
  • Secondary_Verifications: Priority-based categorization, real-time updates, accurate category breakdown, navigation functionality
  • Negative_Verification: "Escalation Rate" completely removed, no tracking errors, proper status handling



Test Case 6: Account Summary and Health Scoring

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_006
  • Title: Verify Account Summary with Active Accounts, Growth Metrics, and Health Scoring
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: AC-9, AC-10, AC-11

Classification:

  • Module/Feature: Account Management Overview
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-9, AC-10, AC-11, account-summary, 

active-accounts, growth-metrics, health-scoring, customer-segmentation, 

distribution-percentages

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 12 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of account management and health scoring functionality
  • Integration_Points: Account database, health scoring engine, segmentation service
  • Code_Module_Mapped: Account controller, health calculator, segmentation analyzer
  • Requirement_Coverage: Complete AC-9, AC-10, AC-11 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Account database, health scoring service, segmentation engine
  • Performance_Baseline: <2 seconds section load, <1 second health score calculation

Prerequisites:

  • Setup_Requirements: Dashboard accessible, account data populated with health metrics
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Active Accounts: 1,256 (+2.3% growth)
    • New Accounts: 24 (+2.8% growth)
    • Account Health Score: 87% (overall)
    • Customer Segmentation: Residential(70%), Commercial(20%), Industrial(10%)
    • Health factors: Payment history, complaint frequency, service usage
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Consumer Account Summary section

Section visible with account metrics and health data

N/A

Account management area

2

Verify Active Accounts count

Displays "1,256 Active Accounts" with proper numerical formatting

1,256 accounts

Account count accuracy

3

Verify Active Accounts growth metric

Shows "+2.3%" growth indicator with upward trend

2.3% growth

Growth metric validation

4

Verify New Accounts count

Displays "24 New Accounts" for current period

24 new accounts

New account tracking

5

Verify New Accounts growth metric

Shows "+2.8%" growth indicator with trend visualization

2.8% growth

Growth calculation accuracy

6

Verify Account Health Score display

Shows "87%" with appropriate color coding (green for >85%)

87% health score

Health scoring validation

7

Verify health score calculation factors

Health score considers payment history, complaint frequency, service usage

Health calculation factors

Algorithm validation

8

Verify Customer Segmentation chart

Horizontal stacked bar showing Residential(70%), Commercial(20%), Industrial(10%)

Segmentation data

Distribution visualization

9

Verify segmentation percentage accuracy

All segments total exactly 100%

Distribution percentages

Mathematical validation

10

Verify segmentation color coding

Consistent color scheme: Residential(Blue), Commercial(Green), Industrial(Purple)

Color consistency

Visual standards

11

Test chart interactivity

Hover tooltips show exact customer counts for each segment

Interactive elements

User interaction test

12

Verify blue descriptive text removal

No blue descriptive text under account summary section

Visual inspection

UI change compliance

13

Test responsive design behavior

Account summary displays correctly on different screen sizes

Multiple resolutions

Cross-device validation

14

Verify real-time account updates

New account additions reflect immediately in counts

Real-time data flow

Data synchronization test

Verification Points:

  • Primary_Verification: Account summary displays active accounts, growth metrics, and health scoring with customer segmentation
  • Secondary_Verifications: Accurate calculations, proper color coding, distribution percentages total 100%, real-time updates
  • Negative_Verification: Blue descriptive text removed, no calculation errors, proper percentage handling



Test Case 7: Payment Performance Analytics

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_007
  • Title: Verify Payment Performance Metrics Including On-Time Rates and Outstanding Balances
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: AC-12

Classification:

  • Module/Feature: Payment Performance Analytics
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-12, payment-performance, 

on-time-rates, outstanding-balances, aging-breakdown-removed, 

digital-payment-adoption

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Payment-Management
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of payment performance analytics functionality
  • Integration_Points: Payment processor, billing system, financial database
  • Code_Module_Mapped: Payment controller, performance calculator, financial aggregator
  • Requirement_Coverage: Complete AC-12 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Payment processing system, billing database, financial reporting service
  • Performance_Baseline: <2 seconds section load, <500ms calculation processing

Prerequisites:

  • Setup_Requirements: Dashboard accessible, payment data populated
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Total Payments: $45,231 (+14.2%)
    • Outstanding Amount: $12,450 (-0.5%)
    • On-Time Payment Rate: 82%
    • Digital Payment Adoption: 65%
    • Aging Breakdown: REMOVED (no longer displayed)
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Payment Performance section

Section visible with financial performance metrics

N/A

Payment analytics area

2

Verify Total Payments amount

Displays "$45,231" with proper currency formatting

$45,231 total payments

Payment amount accuracy

3

Verify Total Payments growth metric

Shows "+14.2%" growth indicator with upward trend

14.2% growth

Growth calculation validation

4

Verify Outstanding Amount display

Shows "$12,450" with currency formatting

$12,450 outstanding

Outstanding balance accuracy

5

Verify Outstanding Amount trend

Shows "-0.5%" indicating improvement (downward trend)

-0.5% change

Trend indicator validation

6

Verify On-Time Payment Rate

Displays "82%" with percentage formatting

82% on-time rate

Performance metric validation

7

Verify Digital Payment Adoption

Shows "65%" digital adoption rate

65% digital adoption

Technology adoption metric

8

Verify Aging Breakdown removal

Confirm Aging Breakdown chart is completely removed

Visual inspection

UI change compliance

9

Verify remaining payment visualizations

Other payment charts and metrics display correctly

Payment analytics

Functionality preservation

10

Test payment performance calculations

Mathematical accuracy of all payment metrics

Source data validation

Calculation verification

11

Verify currency formatting consistency

All monetary values use consistent USD formatting

Currency standards

Format standardization

12

Test payment trend analysis

Payment trends accurately reflect historical data

Historical payment data

Trend accuracy validation

13

Verify real-time payment updates

New payments reflect immediately in totals

Real-time data flow

Data synchronization test

14

Test payment filtering capabilities

Filter payments by type, date, amount ranges

Filter functionality

Advanced analytics test

Verification Points:

  • Primary_Verification: Payment performance metrics display on-time rates and outstanding balances accurately
  • Secondary_Verifications: Proper currency formatting, trend calculations, digital adoption tracking, real-time updates
  • Negative_Verification: Aging Breakdown chart completely removed, no calculation errors, proper trend indicators



Test Case 8: Digital Adoption Metrics

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_008
  • Title: Verify Digital Adoption Metrics for Mobile App and Web Portal Usage
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: AC-13

Classification:

  • Module/Feature: Digital Adoption Analytics
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-13, digital-adoption-metrics, 

mobile-app-usage, web-portal-usage, technology-adoption, 

user-engagement-tracking

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Digital-Engagement
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Medium

Coverage Tracking:

  • Feature_Coverage: 100% of digital adoption metrics functionality
  • Integration_Points: Mobile app analytics, web portal analytics, user engagement tracking
  • Code_Module_Mapped: Digital metrics controller, usage analytics, engagement calculator
  • Requirement_Coverage: Complete AC-13 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Mobile app analytics service, web portal analytics, user tracking system
  • Performance_Baseline: <2 seconds metrics load, <500ms calculation processing

Prerequisites:

  • Setup_Requirements: Dashboard accessible, digital analytics data available
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Mobile App Usage: 68% (+5.3%)
    • Web Portal Usage: 54% (+3.8%)
    • Active mobile users: 854 out of 1,256 registered
    • Web portal sessions: 678 out of 1,256 customers
  • Prior_Test_Cases: TC_001, TC_006 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Key Metrics Scorecard section

Section visible with digital adoption metrics

N/A

Digital metrics area

2

Verify Mobile App Usage percentage

Displays "68%" with mobile app icon

68% mobile usage

Mobile adoption accuracy

3

Verify Mobile App Usage calculation

68% = (854 active users / 1,256 registered users) × 100

854/1,256 calculation

Calculation verification

4

Verify Mobile App Usage growth

Shows "+5.3%" growth indicator with upward trend

5.3% growth

Growth metric validation

5

Verify Web Portal Usage percentage

Displays "54%" with web portal icon

54% web usage

Web adoption accuracy

6

Verify Web Portal Usage calculation

54% = (678 sessions / 1,256 customers) × 100

678/1,256 calculation

Calculation verification

7

Verify Web Portal Usage growth

Shows "+3.8%" growth indicator with upward trend

3.8% growth

Growth trend validation

8

Verify digital metrics icon consistency

Appropriate icons for mobile and web platforms

Icon standards

Visual consistency

9

Test digital adoption trend analysis

Trends accurately reflect month-over-month changes

Historical usage data

Trend accuracy test

10

Verify real-time usage updates

Usage metrics update based on actual platform activity

Real-time tracking

Data synchronization

11

Test digital engagement correlation

Mobile and web usage correlate with customer segments

Segmentation data

Cross-metric analysis

12

Verify blue descriptive text removal

No blue descriptive text under digital metrics

Visual inspection

UI change compliance

13

Test responsive digital metrics display

Metrics display correctly on mobile and tablet views

Cross-device testing

Responsive validation

14

Verify digital adoption benchmarking

Metrics compare against industry standards where applicable

Benchmarking data

Performance comparison

Verification Points:

  • Primary_Verification: Digital adoption metrics accurately display mobile app and web portal usage
  • Secondary_Verifications: Correct calculations, growth trends, icon consistency, real-time updates
  • Negative_Verification: Blue descriptive text removed, no calculation errors, proper percentage handling



Test Case 9: Disconnection Tracking System

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_009
  • Title: Verify Disconnection Tracking with Pending and Completed Status
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: AC-14

Classification:

  • Module/Feature: Disconnection Management
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, database, api, happy flow, AC-14, disconnection-tracking, 

pending-completed-status, avg-completion-time, reconnections, 

priority-based-categorization

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Service-Management
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of disconnection tracking functionality
  • Integration_Points: Field operations system, disconnection service, reconnection tracking
  • Code_Module_Mapped: Disconnection controller, status tracker, completion calculator
  • Requirement_Coverage: Complete AC-14 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Field operations database, disconnection service, status tracking system
  • Performance_Baseline: <2 seconds section load, <1 second status updates

Prerequisites:

  • Setup_Requirements: Dashboard accessible, disconnection data populated
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Pending Disconnections: 24
    • Completed Today: 12
    • Reconnections: 8
    • Avg Completion Time: 3.2 days (not "Avg Process Time")
    • Reasons: Non-Payment(18), Violation(4), Maintenance(2)
    • Status progression: Pending→Scheduled→In Progress→Completed
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Locate Disconnection section

Section displays disconnection operational metrics

N/A

Disconnection management area

2

Verify Pending Disconnections count

Displays "24 Pending" with pending status indicator

24 pending disconnections

Pending count accuracy

3

Verify Completed Today count

Shows "12 Completed Today" with completion indicator

12 completed today

Daily completion tracking

4

Verify Reconnections count

Displays "8 Reconnections" with reconnection metric

8 reconnections

Service restoration tracking

5

Verify Avg Completion Time metric

Shows "Avg Completion Time: 3.2 days" (not "Avg Process Time")

3.2 days average

Updated metric verification

6

Verify disconnection reason breakdown

Bars showing Non-Payment(18), Violation(4), Maintenance(2)

Reason distribution

Category visualization

7

Verify "By Priority" categorization

Priority-based categorization displayed (not "By Severity")

Priority levels

UI change compliance

8

Verify status tracking progression

Color-coded status: Pending→Scheduled→In Progress→Completed

Status workflow

Status visualization

9

Test disconnection workflow integration

Links to disconnection management functionality

Navigation test

Workflow integration

10

Verify completion time calculations

Mathematical accuracy of completion time metrics

Source data validation

Calculation verification

11

Test real-time status updates

Status changes reflect immediately in dashboard

Real-time tracking

Data synchronization

12

Verify regulatory compliance tracking

Disconnection process follows regulatory timelines

Compliance data

Regulatory validation

13

Test disconnection scheduling

Schedule New functionality works correctly

Scheduling workflow

Operational integration

14

Verify "Avg Process Time" removal

Confirm "Avg Process Time" terminology completely removed

Visual inspection

UI change verification

Verification Points:

  • Primary_Verification: Disconnection tracking displays pending and completed status with updated completion time metric
  • Secondary_Verifications: Priority-based categorization, status progression, reason breakdown, real-time updates
  • Negative_Verification: "Avg Process Time" removed, "By Severity" removed, no tracking errors



Test Case 10: Quick Action Buttons System

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_010
  • Title: Verify Quick Action Buttons for Common Management Tasks
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: AC-15

Classification:

  • Module/Feature: Quick Actions Center
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, happy flow, AC-15, quick-action-buttons, common-management-tasks, 

add-consumer-removed, navigation-workflows, streamlined-management

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: Low
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking:

  • Feature_Coverage: 100% of quick actions functionality
  • Integration_Points: Service request system, payment processor, complaint system, connection management
  • Code_Module_Mapped: Quick actions controller, navigation service, workflow integrator
  • Requirement_Coverage: Complete AC-15 coverage

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Various management systems, navigation service, workflow engine
  • Performance_Baseline: <1 second action response, <2 seconds navigation

Prerequisites:

  • Setup_Requirements: Dashboard accessible, management systems operational
  • User_Roles_Permissions: Utility Administrator access
  • Test_Data:
    • Available actions: 6 buttons (not 7 - Add Consumer removed)
    • Actions: New Service Request, Record Payment, Register Complaint, New Connection, Raise Transfer, Disconnection
  • Prior_Test_Cases: TC_001 must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Quick Actions section

Quick Actions panel visible at bottom of dashboard

N/A

Management shortcuts area

2

Verify total action count

6 buttons displayed (not 7 - Add Consumer removed)

6 action buttons

Count verification

3

Verify New Service Request button

Button present with service icon and proper navigation

Service request workflow

Navigation test

4

Test New Service Request functionality

Button redirects to service request creation form

Service creation form

Workflow integration

5

Verify Record Payment button

Button present with payment icon and proper navigation

Payment workflow

Navigation test

6

Test Record Payment functionality

Button redirects to payment recording interface

Payment interface

Workflow integration

7

Verify Register Complaint button

Button present with complaint icon and proper navigation

Complaint workflow

Navigation test

8

Test Register Complaint functionality

Button redirects to complaint registration form

Complaint form

Workflow integration

9

Verify New Connection button

Button present with connection icon and proper navigation

Connection workflow

Navigation test

10

Test New Connection functionality

Button redirects to consumer onboarding process

Onboarding process

Workflow integration

11

Verify Raise Transfer button

Button present with transfer icon and proper navigation

Transfer workflow

Navigation test

12

Test Raise Transfer functionality

Button redirects to transfer management page

Transfer page

Workflow integration

13

Verify Disconnection button

Button present with disconnection icon and proper navigation

Disconnection workflow

Navigation test

14

Test Disconnection functionality

Button redirects to disconnection management page

Disconnection page

Workflow integration

15

Verify Add Consumer button removal

"Add Consumer" button completely absent from Quick Actions

Visual inspection

UI change verification

16

Test responsive quick actions

All buttons function correctly on mobile viewport

Mobile simulation

Cross-device validation

Verification Points:

  • Primary_Verification: Quick action buttons provide access to common management tasks (6 buttons, not 7)
  • Secondary_Verifications: All navigation workflows function correctly, proper icon display, responsive design
  • Negative_Verification: "Add Consumer" button completely removed, no broken navigation links



Test Case 11: Dashboard Performance and Load Testing

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_011
  • Title: Verify Dashboard Load Performance and Response Time Requirements
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: Performance Requirements (All ACs)

Classification:

  • Module/Feature: Dashboard Performance
  • Test Type: Performance
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Performance
  • Automation Status: Automated

Enhanced Tags:

services, api, performance-testing, dashboard-load, response-times, 

concurrent-users, real-time-refresh, chart-rendering

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 15 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 100% of performance requirements
  • Integration_Points: All dashboard services, API endpoints, database systems
  • Code_Module_Mapped: Performance monitoring, load balancer, caching system
  • Requirement_Coverage: Performance aspects of all ACs


Test Environment:

  • Environment: Staging with production-like load
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Full system stack, monitoring tools, load testing infrastructure
  • Performance_Baseline: <3s dashboard load, <500ms API responses, <2s chart rendering

Prerequisites:

  • Setup_Requirements: Performance monitoring tools active, baseline measurements available
  • User_Roles_Permissions: Multiple test user accounts for concurrent testing
  • Test_Data: Full dataset with production-like volume
  • Prior_Test_Cases: All functional test cases must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Clear browser cache and cookies

Clean baseline for performance testing

N/A

Performance baseline setup

2

Navigate to Command Center with timing

Dashboard loads within 3 seconds

<3 seconds target

Initial load performance

3

Monitor API response times

All API calls respond within 500ms

<500ms target

API performance validation

4

Test chart rendering performance

Bar charts render within 2 seconds

<2 seconds target

Chart performance validation

5

Verify auto-refresh performance

5-minute refresh completes within 100ms impact

<100ms impact

Refresh performance test

6

Test concurrent user load (10 users)

Dashboard maintains <3 second load time

10 concurrent users

Load testing validation

9

Monitor memory usage during operation

Memory usage remains under 100MB

<100MB target

Resource usage validation

10

Monitor CPU usage during operation

CPU usage remains under 10%

<10% target

Processing efficiency test

11

Test network bandwidth impact

Dashboard functions on limited bandwidth

Various connection speeds

Network performance test

12

Verify caching effectiveness

Subsequent loads faster due to caching

Cache performance

Optimization validation

13

Test performance across browser versions

Consistent performance on Chrome 115+

Multiple Chrome versions

Cross-version performance

14

Monitor performance degradation over time

No performance degradation during extended use

Extended session

Stability validation

Verification Points:

  • Primary_Verification: Dashboard meets all performance benchmarks under various load conditions
  • Secondary_Verifications: Resource usage within limits, consistent performance across browsers, effective caching
  • Negative_Verification: No performance degradation, no memory leaks, no timeout failures



Test Case 12: Cross-Browser Compatibility and Responsiveness

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_012
  • Title: Verify Dashboard Functionality Across Chrome 115+ Versions and Responsive Design
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: Technical Requirements (All ACs)

Classification:

  • Module/Feature: Cross-Browser Compatibility
  • Test Type: Compatibility
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, happy flow, cross-browser-compatibility, chrome-115+, 

responsive-design, mobile-tablet-desktop, UI-consistency

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 20 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking:

  • Feature_Coverage: 100% of browser compatibility requirements
  • Integration_Points: Browser engines, CSS rendering, JavaScript execution
  • Code_Module_Mapped: UI components, responsive framework, browser compatibility layer
  • Requirement_Coverage: Technical compatibility for all ACs

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115, 116, 117, Latest
  • Device/OS: Windows 10/11, macOS 12+, Mobile simulation
  • Screen_Resolution: 1920x1080, 1024x768, 375x667
  • Dependencies: Multiple browser versions, device simulation tools

Prerequisites:

  • Setup_Requirements: Multiple Chrome versions available, device simulation enabled
  • User_Roles_Permissions: Valid test user account
  • Test_Data: Standard dashboard test dataset
  • Prior_Test_Cases: Core functional tests must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Test dashboard on Chrome 115

All features functional on minimum supported version

Chrome 115

Minimum version validation

2

Test dashboard on Chrome 116

Consistent behavior and performance

Chrome 116

Version compatibility test

3

Test dashboard on Chrome 117

No functionality regression

Chrome 117

Intermediate version test

4

Test dashboard on Chrome Latest

Full feature support and optimization

Chrome Latest

Current version validation

5

Verify bar chart rendering consistency

Charts display correctly across all versions

All Chrome versions

Chart compatibility test

6

Test responsive design at 1920x1080

Optimal desktop layout and functionality

Desktop resolution

Desktop compatibility

7

Test responsive design at 1024x768

Proper tablet layout adaptation

Tablet resolution

Tablet compatibility

8

Test responsive design at 375x667

Mobile-friendly layout and navigation

Mobile resolution

Mobile compatibility

9

Verify touch interaction on mobile

Touch gestures work correctly

Mobile simulation

Touch compatibility test

10

Test orientation changes

Layout adapts properly to portrait/landscape

Device rotation

Orientation handling

11

Verify JavaScript functionality

All interactive elements work across browsers

Cross-browser testing

Script compatibility

12

Test CSS rendering consistency

Visual consistency across browsers and devices

Visual comparison

Style compatibility

13

Verify accessibility compliance

Screen readers and keyboard navigation work

Accessibility tools

Accessibility validation

14

Test performance consistency

Similar performance across supported browsers

Performance monitoring

Cross-browser performance

Verification Points:

  • Primary_Verification: Full functionality across Chrome 115+ versions with responsive design
  • Secondary_Verifications: Visual consistency, performance parity, accessibility compliance
  • Negative_Verification: No browser-specific issues, no responsive design failures



Test Case 13: Error Handling and Network Resilience

Test Case Metadata:

  • Test Case ID: CIS01US01_TC_013
  • Title: Verify Dashboard Error Handling and Network Failure Scenarios
  • Created By: Auto-generated
  • Created Date: 2025-06-04
  • Version: V1.2.0.0
  • Mapped Acceptance Criteria: Reliability Requirements (All ACs)

Classification:

  • Module/Feature: Error Handling & Network Resilience
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags:

services, database, api, error-handling, network-failures, 

timeout-scenarios, graceful-degradation, offline-behavior

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 15 minutes
  • Reproducibility_Score: Medium
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 100% of error handling scenarios
  • Integration_Points: All external services, network layer, error handling system
  • Code_Module_Mapped: Error handler, network manager, fallback systems
  • Requirement_Coverage: Error handling aspects of all ACs

Test Environment:

  • Environment: Staging with network simulation tools
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Network simulation tools, error injection capabilities
  • Performance_Baseline: Graceful degradation within 5 seconds

Prerequisites:

  • Setup_Requirements: Network simulation tools configured, error injection enabled
  • User_Roles_Permissions: Valid test user account
  • Test_Data: Standard dataset with error scenarios
  • Prior_Test_Cases: Basic functionality tests must pass

Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Simulate network connectivity loss

Dashboard displays offline notification with retry option

Network disconnection

Offline behavior test

2

Test API timeout scenarios

Graceful timeout handling with user notification

>5 second delays

Timeout handling validation

3

Simulate partial data loading failure

Dashboard shows available data with error indicators for failed sections

Partial data failure

Partial failure handling

4

Test invalid authentication token

Proper redirect to login with clear error message

Invalid token

Authentication error handling

5

Simulate database connection failure

Fallback to cached data with service disruption notice

DB connection loss

Database failure handling

6

Test service unavailability

Individual service errors don't crash entire dashboard

Service downtime

Service isolation test

7

Simulate slow network conditions

Dashboard adapts with loading indicators and progressive content

Slow network

Network adaptation test

8

Test malformed API responses

Error handling for corrupt or invalid data responses

Invalid API data

Data validation test

9

Simulate memory constraints

Graceful handling of low memory conditions

Memory limitations

Resource constraint test

10

Test concurrent error scenarios

Multiple simultaneous errors handled appropriately

Multiple failures

Error prioritization test

11

Verify error message clarity

All error messages are user-friendly and actionable

Various error states

Error communication test

12

Test recovery mechanisms

Dashboard recovers properly when services restore

Service restoration

Recovery validation

13

Verify error logging

All errors properly logged for debugging and monitoring

Error occurrence

Logging verification

14

Test fallback functionality

Critical features remain accessible during partial failures

Feature prioritization

Fallback validation

Verification Points:

  • Primary_Verification: Dashboard handles all error scenarios gracefully without data loss or system crashes
  • Secondary_Verifications: Clear error messaging, proper logging, effective recovery mechanisms
  • Negative_Verification: No silent failures, no data corruption, no system instability


Test Suite Organization

Smoke Test Suite

Criteria: P1 priority, basic functionality validation Test Cases: TC_001, TC_002, TC_009 Execution: Every deployment Duration: 15 minutes

Regression Test Suite

Criteria: P1-P2 priority, core functionality Test Cases: TC_001 through TC_008, TC_010 Execution: Before each release Duration: 2 hours

Full Test Suite

Criteria: All test cases including edge cases Test Cases: All functional + API + performance tests Execution: Weekly or major releases Duration: 4 hours



Execution Matrix

Test Case

Chrome 115

Chrome 116

Chrome 117

Latest

Desktop

Tablet

Mobile

TC_001

✓

✓

✓

✓

✓

✓

✓

TC_002

✓

✓

✓

✓

✓

✓

✓

TC_003

✓

✓

✓

✓

✓

✓

✓

TC_004

✓

✓

✓

✓

✓

✓

✓

TC_005

✓

✓

✓

✓

✓

✓

✓

TC_006

✓

✓

✓

✓

✓

✓

✓

TC_007

✓

✓

✓

✓

✓

✓

✓

TC_008

✓

✓

✓

✓

✓

✓

✓

TC_009

✓

✓

✓

✓

✓

✓

✓

TC_010

✓

✓

✓

✓

✓

✓

✓



Performance Benchmarks

Metric

Target

Critical Threshold

Dashboard Load Time

<3 seconds

<5 seconds

API Response Time

<500ms

<1 second

Chart Rendering

<1 second

<2 seconds

Auto-refresh Impact

<100ms

<500ms

Memory Usage

<100MB

<200MB

CPU Usage

<10%

<25%



Coverage Summary

Total Test Cases: 10 Functional + 3 API = 13 Test Cases
Priority Distribution:

  • P1-Critical: 6 test cases (60%)
  • P2-High: 4 test cases (40%)

Module Coverage:

  • Authentication & Navigation: 1 test case
  • Analytics & Insights: 1 test case
  • Revenue Performance: 1 test case
  • Service Operations: 3 test cases (Service Requests, Complaints, Disconnections)
  • Quick Actions: 1 test case
  • Payment Performance: 1 test case
  • Performance Testing: 1 test case
  • Compatibility Testing: 1 test case

Change Coverage (UI Updates):

  • Settings/Notification removal: ✓ Covered
  • Static "This Month" tab: ✓ Covered
  • Blue text removal: ✓ Covered
  • Line to bar graph change: ✓ Covered
  • Priority vs Severity change: ✓ Covered
  • Metric name updates: ✓ Covered
  • Add Consumer removal: ✓ Covered
  • Aging Breakdown removal: ✓ Covered

Risk Coverage:

  • High Risk: 7 test cases
  • Medium Risk: 3 test cases
  • Low Risk: 0 test cases


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