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SMART360 System Admin Dashboard - User Story Document

1. Problem Statement

System Admins faced challenges with complex and time-consuming onboarding while setting up their organizations and utilities in SMART360. The previous lack of real-time progress tracking, actionable insights, and guided assistance led to:

  • Uncertainty in setup progress, making it difficult to know how much is completed and what remains.
  • Frustration and disengagement, reducing adoption rates due to a lack of transparency.
  • Increased dependency on external documentation or support teams for troubleshooting and clarifications.

This inefficiency slowed down overall adoption, impacting the onboarding experience and operational readiness.

Pain points

  • Pain Point 1: Lack of real-time progress tracking makes it difficult to determine completion status for organization and utility setup processes.
  • Pain Point 2: Absence of actionable insights during setup creates dependency on external documentation or support teams.
  • Pain Point 3: Limited visibility into user adoption metrics and security activity makes it challenging to monitor system health.
  • Pain Point 4: Unclear progression path between setup stages causes disengagement and reduced adoption rates.

2. Who Are the Users Facing the Problem?

System Admin

Description: Responsible for configuring and maintaining the SMART360 platform, including organization setup, utility setup, user permissions, and monitoring overall system health and adoption.

Access Permissions: Full access to the System Admin Dashboard including organization setup, utility setup, user adoption metrics, security activity monitoring, and subscription management.

3. Jobs To Be Done

System Admin

Job 1: When I need to complete the organization setup processprocess, But I am uncertain about which steps I've completed and what remains, Help me track my progress with clear visual indicators and step-by-step guidance, So that I can efficiently configure all necessary organization settings without relying on external support.

Job 2: When I need to monitor user adoption and security activities,

butBut I lack clarity on my progress and real-time insights,insights

helpand actionable data, Help me trackvisualize mykey setupmetrics statusand identify potential issues with clear visual indicators and provide comprehensive dashboardsdashboards, for key metrics, soSo that

I can efficiently configure all necessary settings, proactively address adoption challenges,challenges and mitigate security concerns without relying on external support.concerns.

4. Solution

Comprehensive Progress Tracking System

  • Visual Progress Indicators: Implement clear percentage completion bars for both Organization Setup (75%) and Utility Setup (50%), providing instant visibility into overall progress.
  • Status Checkmarks: Add visual checkmarks for completed tasks and different indicators for pending tasks to show status at a glance.
  • Categorized Setup Sections: Organize setup tasks into logical categories (Organization details, Address information, User invitations, Configure permissions) to chunk the process into manageable segments.

Guided Setup Assistance

  • Step-by-Step Navigation: Implement "Complete Setup" button that guide admins through the logical sequence of configuration steps.

Real-Time Metrics Dashboard

  • User Adoption Tracking: Display daily active users with trend visualization to monitor engagement over time.
  • Growth Indicators: Show week-over-week growth metrics (+15%) to highlight adoption trends.
  • Current User Count: Provide the exact number of active users (48) for precise monitoring.

Security Monitoring Center

  • Authentication Activity: Display login attempts broken down by day and status (authorized, unauthorized).
  • Security Alerts: Highlight security incidents with color-coded severity indicators (green, yellow, red).
  • Incident Metrics: Show total authorized sessions (162 logins) and security concerns (15 unauthorized attempts) for quick assessment.

Subscription Management Tools

  • Tiered Subscription Overview: Provide clear visibility into current plan and billing information.
  • Component-Based Pricing: Break down costs by feature set ($90 for Smart Workforce, $120 for Smart Utility).
  • Upgrade Pathways: Show available plan options for easy comparison and potential upgrades.

Intelligent Setup Recommendations

  • Completion Estimates: Show estimated time to complete each remaining section.

5. Major Steps Involved

Organization Setup Process

  1. Access Dashboard: System Admin logs into SMART360 and views the System Admin Dashboard.
  2. Review Organization Setup Progress: Admin observes the 75% completion status in the Organization Setup section.
  3. Identify Pending Tasks: Admin notes that "User invitations (2 pending)" still requires attention.
  4. Access Organization Setup: Admin clicks on the Organization Setup section to expand details.
  5. Complete User Invitations: Admin navigates to the User invitations task and adds the pending invitations. -----
  6. Verify Completion: Admin confirms that the user invitations have been sent and the task is now complete. -----
  7. Finalize Setup: Admin clicks "Complete Setup" button after addressing all pending organization tasks.
  8. Receive Confirmation: System displays confirmation that Organization Setup is now 100% complete.

Utility Setup Process

  1. Navigate to Utility Setup: From the dashboard, Admin clicks on the Utility Setup section showing 50% completion.
  2. Review Pending Items: Admin identifies three pending items: "Region configuration," "User invitations," and "Setup billing parameters."
  3. Process User Invitations: Admin adds utility-specific user invitations for the pending users. -----
  4. Validate Inputs: System validates all entries and provides confirmation of successful completion.
  5. Review Updated Progress: Admin observes updated progress percentage reflecting completed tasks.
  6. Continue Setup: Admin clicks "Continue Setup" to proceed with any remaining configuration items.
  7. Complete Final Review: Admin performs a final review of all utility settings before marking as complete.
  8. Finalize Utility Setup: Admin confirms completion, bringing Utility Setup to 100%.

User Adoption Monitoring

  1. View Adoption Metrics: Admin reviews the User Adoption section showing daily active users.
  2. Analyze Trends: Admin examines the user activity graph spanning Monday through Sunday.
  3. Note Growth Metrics: Admin observes the +15% week-over-week growth indicator.
  4. Identify Low Activity Days: Admin notes lower activity on Saturday and Sunday.

Security Activity Monitoring

  1. Review Security Overview: Admin examines the Security Activity section showing login attempts.
  2. Analyze Authentication Patterns: Admin reviews the daily breakdown of login attempts.
  3. Identify Security Concerns: Admin notes days with higher unauthorized attempts.
  4. Investigate Unauthorized Attempts: Admin clicks on the unauthorized attempts (15) for detailed information.
  5. Review Authorized Sessions: Admin confirms the total of 162 successful logins.

6. Flow Diagram

image.png

7. Business Rules

General Rules

  • Progress Calculation: Progress percentages must be calculated based on the weighted importance of each task, not just the count of completed tasks. 
  1.  Org setup has 3 steps --> 100/3 = 33% completed if 1 task is completed by user
  2.  Utility setup has 6 steps --> 100/6 = 16% completed if 1 task is completed by user

User Adoption Rules

  • Activity Definition: A "daily active user" is defined as a user who has logged in.

Error Handling Rules

  • Validation Errors: All input validation errors must display specific error messages adjacent to the relevant field. ( example - IF Organization setup is not completed - complete it 25% )

8. Acceptance Criteria

  1. The system must display accurate progress percentages for both Organization Setup and Utility Setup based on completed tasks.
  2. The system must visually distinguish between completed, in-progress, and pending tasks using appropriate indicators (checkmarks, icons).
  3. The system must provide a "Complete Setup" button for Organization Setup that is only enabled when all required tasks are finished.
  4. The system must provide a "Continue Setup" button for Utility Setup that directs users to the next incomplete task.
  5. The system must display the exact count of pending user invitations (e.g., "User invitations").
  6. The system must display the current day's active user count prominently.
  7. The system must present security activity data in a daily breakdown showing authorized and unauthorized login attempts.
  8. The system must show the total count of authorized logins and unauthorized attempts.
  9. The system must display current subscription information including plan type and costs.
  10. The system must allow navigation between different dashboard sections (Overview, Organization Setup, Utility Setup, Integrations) without losing progress.
  11. The system must restrict access to the admin dashboard based on user role permissions.
  12. The system must ensure all dashboard metrics update in real-time or with a clearly indicated refresh interval.

9. Process Changes

From: Manual tracking of setup progress through documentation or checklists

To: Real-time visual progress indicators with percentage completion and status checkmarks

Impact: Reduces uncertainty, provides immediate visibility into progress, and decreases time spent referencing external documentation.

From: Security monitoring issues

To: Proactive visualization of security activities with clear categorization

Impact: Enables earlier detection of potential security issues, reduces unauthorized access incidents. by an estimated 50%, and provides data for security policy improvements.

From: Limited visibility into user adoption patterns

To: Comprehensive adoption metrics with trend analysis and growth indicators

Impact: Allows admins to identify adoption barriers, target interventions, and measure the effectiveness of engagement initiatives, potentially increasing overall adoption by 25%.initiatives.

From: Linear setup process with unclear dependencies

To: Categorized setup tasks with clear progression paths and contextual navigation

Impact: Reduces setup abandonment by an estimated 45%,abandonment, decreases time-to-complete by 30%, and improves the quality of the resulting configuration.

From: Subscription and billing information

To: Consolidated subscription overview with component-based cost breakdown

Impact: Improves transparency in billing, reduces billing-related inquiries and facilitates informed decisions about plan upgrades or changes.

10. System Design Details

New Components

Progress Tracking Engine

  • Purpose: Calculate and display setup progress metrics based on task completion status
  • Functions: Weighted progress calculation, persistence of completion state, visual representation of progress

Metrics Visualization Module

  • Purpose: Generate and display user adoption and security activity charts
  • Functions: Data aggregation, trend calculation, graphical representation of metrics

Subscription Management Component

  • Purpose: Display and manage subscription information
  • Functions: Component cost breakdown, upgrade path definition

Task Prioritization Module

  • Purpose: Identify and highlight pending tasks requiring admin attention
  • Functions: Task status tracking, priority determination, notification generation

11. Impact from Solving This Problem

Metric

Before

After

Improvement

Faster Onboarding Completion

Users were unaware of pending setup tasks, leading to delays of 2-4 weeks.

Users now have a structured progress bar guiding them. Onboarding completes within 1-2 weeks.

Based on industry benchmarks, progress visibility reduces onboarding time by ~30-50% by minimizing confusion and drop-offs.

Reduced Abandonment Rate

Many users abandoned onboarding due to lack of clear next steps.

Step-by-step progress guidance ensures a 40% increase in setup completion.

Case studies suggest progress tracking improves task completion by ~40-50% as users stay engaged with clear goals.

Security Incident Response Time

Security incidents were hard to track, leading to delayed resolutions.

Clear visualization of security events

Faster response time ensures better system security and user trust.

Enhanced User Engagement

Users felt lost and frustrated without clear onboarding indicators.

Visual indicators improve confidence, leading to a 25% increase in engagement.

Studies show that gamification (progress bars, tracking) boosts engagement by ~20-30%.

Faster Revenue Activation

Delayed setup completion meant late operational readiness & billing.

Clear progress visibility ensures 20% faster revenue realization.

Revenue activation accelerates as faster onboarding directly impacts time-to-value by ~15-25%.

Improved Adoption & Retention

New users struggled to complete setup, leading to lower adoption.

Transparent progress tracking improves adoption by 35%.

Product adoption studies confirm that structured onboarding increases adoption by 30-40%.

10. User Behavior Tracking - System Admin

Description : The System Admin landing page provides a high-level overview of organization setup, utility setup, ongoing tasks, and system modules.

Objective :

    • Track how System Admins interact with the setup process.
    • Measure engagement with process status and system modules.
    • Identify friction points in organization/utility setup.
    • Understand which modules are frequently accessed from the landing page.

Event

Description

Key Properties

Metrics To Track

Viewed_Landing_Page

When the System Admin visits the landing page.

timestamp, user_id, role

DAU/WAU of System Admins

Clicked_Edit_Org_Details

Click on “Enter/Edit Org Details.”

org_id, user_id

Click rate on Org Setup

Completed_Org

Successfully enters and saves organization details.

org_id, completion_time, fields_filled

Setup completion rate, Time to complete

Clicked_Edit_Utility_Details

Click on “Enter/Edit Utility Details.”

utility_id, user_id

Click rate on Utility Setup

Completed_Utility_Setup

Successfully enters and saves utility details.

utility_id, completion_time, fields_filled

Setup completion rate, Time to complete

Viewed_Data_Upload

Opened the Data Upload section.

user_id

Engagement with data upload section

Clicked_Upload_Files

Clicked on "Upload Files" in Data Upload.

user_id, file_count, file_size

Click rate on Upload Files, Number of files uploaded

Viewed_Subscription_Overview

Opened the Subscription Overview section.

user_id

Engagement with subscription details

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