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Service Payment Management Test Cases - CSS01US03

Test Case 1: Summary Dashboard Display

Test Case CSS01US03_TC_001

Title: Verify summary dashboard displays total services, pending payments, and outstanding amounts with real-time calculations

Test Case Metadata

  • Test Case ID: CSS01US03_TC_001
  • Created By: Hetal
  • Created Date: August 14, 2025
  • Version: 1.0

Classification

  • Module/Feature: Service Payment Management
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Revenue-Impact-Tracking, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Database, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 15%
  • Integration_Points: Consumer Portal, Database, Summary Calculation Service
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: QA
  • Report_Categories: Quality-Dashboard, Module-Coverage, Revenue-Impact-Tracking, Customer-Segment-Analysis, Regression-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Consumer self-service portal, Service database, Billing calculation service
  • Performance_Baseline: < 3 seconds page load
  • Data_Requirements: Consumer account with 8 total services, 1 pending payment, $400.00 outstanding amount

Prerequisites

  • Setup_Requirements: Consumer portal deployed with billing integration enabled
  • User_Roles_Permissions: Registered residential consumer with completed service history
  • Test_Data: Consumer account: test_consumer@utility.com with service history (Total: 8, Pending: 1, Outstanding: $400.00)
  • Prior_Test_Cases: Login functionality verified (CSS01US03_PRE_001)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to https://consumer-staging.bynry.com/login/{tenant_alias}

Login page loads successfully with utility branding

{tenant_alias} = demo

Replace with actual tenant alias

2

Enter valid consumer credentials and click Login

User successfully authenticated and redirected to dashboard

Username: test_consumer@utility.com, Password: ValidPass123!

Use actual staging credentials

3

Click side menu hamburger icon to expand navigation

Side menu expands showing navigation options including "Billing & Payments"

N/A

Side menu accessibility

4

Click "Billing & Payments" menu item

Billing & Payments section expands showing sub-options

N/A

Menu navigation structure

5

Click "Services" sub-menu option

Services page loads with summary dashboard and service bills section

N/A

Page load within 3 seconds

6

Verify "Total Services" card displays correct count with icon

Shows "8" prominently with "Requested this year" label and service icon

Expected: 8 services

Matches test data, visual validation

7

Verify "Pending Payments" card displays correct count with warning

Shows "1" prominently with "Services awaiting payment" label and warning triangle icon

Expected: 1 pending

Alert indicator for urgency

8

Verify "Outstanding Amount" card displays correct total with currency

Shows "$400.00" prominently with "Total pending payments" label and dollar symbol

Expected: $400.00 in ONB currency format

Currency formatting validation

9

Verify all summary cards are properly styled and responsive

All three cards display in grid layout with consistent styling, icons, and colors

N/A

Visual consistency check

10

Verify summary cards show real-time data consistency

All summary values align with actual service data in the system

Total=8, Pending=1, Outstanding=$400.00

Data integrity validation

Verification Points

  • Primary_Verification: All three summary cards display correct values (8 total services, 1 pending payment, $400.00 outstanding) matching test data with proper ONB currency format
  • Secondary_Verifications: Proper formatting with icons, responsive layout, visual hierarchy, consistent styling across cards
  • Negative_Verification: No error messages, no broken layouts, no incorrect calculations or currency format issues

Test Results (Template)

  • Status: [Pass/Fail/Blocked/Not-Tested]
  • Actual_Results: [Template for recording actual behavior]
  • Execution_Date: [When test was executed]
  • Executed_By: [Who performed the test]
  • Execution_Time: [Actual time taken]
  • Defects_Found: [Bug IDs if issues discovered]
  • Screenshots_Logs: [Evidence references]

Execution Analytics

  • Execution_Frequency: Daily
  • Maintenance_Effort: Low
  • Automation_Candidate: Yes

Test Relationships

  • Blocking_Tests: Login verification (CSS01US03_PRE_001)
  • Blocked_Tests: Payment processing tests (CSS01US03_TC_004, CSS01US03_TC_006)
  • Parallel_Tests: Service list display tests (CSS01US03_TC_002)
  • Sequential_Tests: Must run before payment status validation tests

Additional Information

  • Notes: Critical foundation test for all payment-related functionality
  • Edge_Cases: Large service counts, zero outstanding amounts, multiple pending payments
  • Risk_Areas: Real-time calculation accuracy, currency formatting consistency
  • Security_Considerations: Data exposure validation, session-based data filtering

Missing Scenarios Identified

  • Scenario_1: Summary card refresh after payment completion without page reload
  • Type: Integration
  • Rationale: Real-time updates mentioned in business rules
  • Priority: P1
  • Scenario_2: Summary card display with zero outstanding amounts
  • Type: Edge Case
  • Rationale: All services paid scenario not explicitly covered
  • Priority: P2



Test Case 2: Chronological Service List

Test Case CSS01US03_TC_002

Title: Verify service bills are listed in chronological order with clear status indicators and proper service information display

Test Case Metadata

  • Test Case ID: CSS01US03_TC_002
  • Created By: Hetal
  • Created Date: August 14, 2025
  • Version: 1.0

Classification

  • Module/Feature: Service Payment Management
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Database, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 4 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 20%
  • Integration_Points: Service Database, Status Management Service, UI Rendering
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: QA
  • Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Customer-Segment-Analysis, Regression-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Service database, Status management system, UI rendering engine
  • Performance_Baseline: < 2 seconds for service list rendering
  • Data_Requirements: Multiple services with different dates and statuses (RE2384, RE2371, RE2362, RE2363, RE2361)

Prerequisites

  • Setup_Requirements: Service database populated with test data in chronological order
  • User_Roles_Permissions: Registered residential consumer with service history access
  • Test_Data: Services: RE2384 (01 Aug 2025, IN PROGRESS), RE2371 (31 Jul 2025, COMPLETED), RE2362 (30 Jul 2025, COMPLETED, Paid)
  • Prior_Test_Cases: Summary dashboard display verified (CSS01US03_TC_001)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Services page (following TC_001)

Service Bills section displays below summary cards

N/A

Continue from summary validation

2

Verify service list header and pagination

Shows "Service Bills" header with "Pay for completed services and maintenance requests" subtitle

N/A

Section identification

3

Verify pagination indicator display

Shows "Showing 5 of 8 services" indicating total count

Expected: 5 displayed, 8 total

Matches summary data

4

Verify first service entry details (most recent)

Shows "new water connection", "IN PROGRESS" status, Request: RE2384, "$400" amount

Service RE2384, 01 Aug 2025

Most recent service first

5

Verify IN PROGRESS status visual indicator

Status shows with appropriate color/styling (orange/yellow indicator)

RE2384 status

Visual distinction

6

Verify service request number format and display

Shows "Request: RE2384" with proper formatting

Request: RE2384

Unique identifier visibility

7

Verify service type and description display

Shows service type "new water connection" and "Detail Service description"

Service type and description

Consumer understanding

8

Verify requested and completion date display

Shows "Requested: 01 Aug 2025" and "Completed: NA" for in-progress

Dates: 01 Aug 2025, NA

Date tracking

9

Verify technician/creator information

Shows "Created By: TEST_USER01" with user icon

Created By: TEST_USER01

Service assignment

10

Verify second service entry (RE2371)

Shows "new water connection", "COMPLETED" status, Request: RE2371, "$400"

Service RE2371, 31 Jul 2025

Second most recent

11

Verify COMPLETED status visual indicator

Status shows with distinct color/styling different from IN PROGRESS

RE2371 status

Visual distinction

12

Verify third service entry (RE2362)

Shows "COMPLETED" status, Request: RE2362, "$0", "Paid" status indicator

Service RE2362, 30 Jul 2025

Paid service

13

Verify Paid status visual indicator

Shows green "Paid" badge/tag on the right side

RE2362 Paid status

Positive completion indicator

14

Verify chronological ordering validation

Services ordered by requested date: 01 Aug > 31 Jul > 30 Jul

Date sequence validation

Newest to oldest

15

Verify Pay Now button presence/absence

"Pay Now" button visible only for unpaid services (RE2384), not for paid services (RE2362)

Button visibility logic

Payment action availability

Verification Points

  • Primary_Verification: Services listed in correct chronological order (newest first) with distinct, clear status indicators for IN PROGRESS, COMPLETED, and Paid
  • Secondary_Verifications: Proper service details display (request numbers, dates, amounts, descriptions), Pay Now button logic, visual consistency
  • Negative_Verification: No duplicate services, no missing required information, no incorrect chronological ordering

Test Results (Template)

  • Status: [Pass/Fail/Blocked/Not-Tested]
  • Actual_Results: [Template for recording actual behavior]
  • Execution_Date: [When test was executed]
  • Executed_By: [Who performed the test]
  • Execution_Time: [Actual time taken]
  • Defects_Found: [Bug IDs if issues discovered]
  • Screenshots_Logs: [Evidence references]

Execution Analytics

  • Execution_Frequency: Daily
  • Maintenance_Effort: Low
  • Automation_Candidate: Yes

Test Relationships

  • Blocking_Tests: Summary dashboard display (CSS01US03_TC_001)
  • Blocked_Tests: Service detail view tests (CSS01US03_TC_021), payment processing tests
  • Parallel_Tests: Can run with summary validation tests
  • Sequential_Tests: Must run before payment interaction tests

Additional Information

  • Notes: Foundation for all service interaction functionality
  • Edge_Cases: Large service lists, services with identical dates, missing completion dates
  • Risk_Areas: Chronological sorting accuracy, status indicator consistency, performance with large datasets
  • Security_Considerations: Service data filtering based on consumer permissions

Missing Scenarios Identified

  • Scenario_1: Service list with more than display limit requiring pagination
  • Type: Edge Case
  • Rationale: User story shows "5 of 8 services" indicating pagination needed
  • Priority: P2
  • Scenario_2: Service list refresh after status changes without page reload
  • Type: Integration
  • Rationale: Real-time updates mentioned in business rules
  • Priority: P1





Test Case 3: Detailed Service Information

Test Case CSS01US03_TC_003

Title: Verify detailed service information displays all required elements for consumer understanding and payment justification

Test Case Metadata

  • Test Case ID: CSS01US03_TC_003
  • Created By: Hetal
  • Created Date: August 14, 2025
  • Version: 1.0

Classification

  • Module/Feature: Service Payment Management
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Customer-Segment-Analysis, Report-Integration-Testing, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-ServiceData, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 4 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 15%
  • Integration_Points: Service Database, User Management, Date Formatting Service
  • Code_Module_Mapped: CX-Web, Service-Data
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: QA
  • Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Customer-Segment-Analysis, Integration-Testing
  • Trend_Tracking: Yes
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Service database, User management system, Date formatting service
  • Performance_Baseline: < 2 seconds for service information rendering
  • Data_Requirements: Service with complete information (RE2384: new water connection, Detail Service description, TEST_USER01)

Prerequisites

  • Setup_Requirements: Service database populated with complete service information
  • User_Roles_Permissions: Registered residential consumer with service access
  • Test_Data: Service RE2384 (new water connection, Detail Service description, 01 Aug 2025, TEST_USER01, $400)
  • Prior_Test_Cases: Service list display verified (CSS01US03_TC_002)

Test Procedure

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