Plan

Timeline: Now – December 2025 (structured onboarding + role-based tracks complete)
Owner: Training & Adoption Specialist (Internal), CSM Lead for oversight
Deliverables:

90-day training curriculum (Foundation → Role Readiness → Advanced)
Internal Knowledge Base V2 (playbooks, troubleshooting, onboarding docs)
Cross-training sessions (Support ↔ Onboarding ↔ Training)
Quarterly bootcamps for refreshers

Support needed from other teams:

Product/Engineering: Product release training
Ops: Onboarding process for interns/new hires

Review Process:

Monthly team training audits
Quarterly KB accuracy checks (>90%)
Peer review of training sessions

Dependencies: Updated product documentation, stable KB platform (Bookstack/Odin)