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City-of-Chandler-Report-for-Water-Wastewater-and-Reclaimed-Water-August-2022.pdf

Scenario 1 – Emergency System Access During Power OutageScenario Description Utility staff need to access SMART360 during emergency situations when standard authentication methods may be compromised.Objective (Why)Enable critical system access during emergency...

Scenario 1 – Multi-Role Access Management for Cross-Department OperationsScenario Description A utility employee with multiple departmental roles needs seamless access to different system modules based on their current operational context without compromising ...

1. Pacific Energy Solutions (Oregon, USA)Configuration:Utility Services:✅ Electric (Active, Metered, kWh)✅ Gas (Active, Metered, Therms or CCF)System Modules:Organisation Setup, Utility Setup, Plans & Tariff, Call Center, Consumer Services, Meter Data, Billing...

1. Pacific Energy Solutions (Oregon, USA)Services: Electric / Natural Gas | Meters: ~45,000 | Revenue: $127.5MDepartment Structure & StaffingAdministration Department (Total: 1)Utility Administrator (1)Customer Service Department (Total: 14)CSO Manager (1)Cust...

1. Pacific Energy Solutions (Electric/Natural Gas - Oregon)Examples:Holidays: New Year's Day (Federal), Independence Day (Federal), Thanksgiving (Federal), Christmas (Company)Working Hours: Monday-Friday 8:00 AM - 5:00 PM (Pacific Time)Time Zone Consideration:...

Scenario 1 – Single Utility Setup for Municipal Water DistrictScenario Description A municipal water authority needs to create their first utility configuration in the system for residential water service.Objective (Why)Establish foundational water utility con...

Smart Organization Setup (ONB01US01) - System admin OnlyOrganization Contact Number Updated – when contact number is updatedYour organization contact number has been updated to [New Contact Number].Organization Country Updated – when country is updatedYour org...

MASTER ID SCENARIOSScenario 1 – Customer Account Number Generation for New Service ConnectionsScenario Description New utility customers need unique account numbers when establishing service to ensure proper billing, service tracking, and customer relationship...

Scenario 1 – Multi-Utility Configuration Crisis ManagementScenario Description A utility administrator discovers critical configuration gaps during peak billing season that threaten revenue collection and customer service delivery.Objective (Why)Business Goal:...

Scenario 1 – Multi-Utility Setup Progress MonitoringScenario Description A system administrator needs to track and complete the setup process for multiple utilities while monitoring real-time progress across different configuration categories.Objective (Why)En...

Scenario 1 – Emergency Water Main Break ResponseScenario Description A water utility needs to rapidly coordinate emergency response across multiple system modules when a major water main breaks, requiring immediate access to asset data, customer notifications,...

Scenario 1 – Multi-Service Utility Expansion DecisionScenario Description A growing regional utility serving 45,000 customers across water, electric, and gas services needs to upgrade their billing system to handle multi-utility operations and eliminate manual...

Utility Data Migration Scenarios for SMART360Scenario 1 – Water Utility Legacy System MigrationScenario Description A regional water utility migrates 25,000 customer accounts from a 15-year-old billing system to SMART360, including meter readings, payment hist...

Utility Profile 1: Pacific Energy SolutionsFieldValueUtility NamePacific Energy SolutionsState / RegionOregon, USAServices OfferedElectric / Natural GasEstimated Meters≈45,000 electric customer connectionsAnnual Revenue$127,500,000 (FY2024)Websitehttps://www.p...