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Calendar & work hours (ONB-SC07)

1. Pacific Energy Solutions (Electric/Natural Gas - Oregon)

Examples:

  • Holidays: New Year's Day (Federal), Independence Day (Federal), Thanksgiving (Federal), Christmas (Company)
  • Working Hours: Monday-Friday 8:00 AM - 5:00 PM (Pacific Time)
  • Time Zone Consideration: UTC-08/-07 (Pacific Time) - System correctly configured

Gaps Identified:

  • ❌ No dual-service scheduling: The system doesn't differentiate between electric and gas service schedules (gas may require 24/7 emergency response)
  • ❌ No emergency hour configuration: Missing after-hours emergency contact scheduling for natural gas incidents
  • ❌ No seasonal hour adjustments: Pacific Northwest may need different summer/winter field schedules

2. Northern Gas & Heating Co. (Natural Gas - British Columbia)

Examples:

  • Holidays: New Year's Day (Federal), Canada Day (Federal), Victoria Day (Observed), Boxing Day (Company)
  • Working Hours: Monday-Friday 8:00 AM - 4:30 PM (Pacific Time)
  • Seasonal Consideration: Winter (Nov-Mar) may need extended hours

Gaps Identified:

  • ❌ Canadian holiday support unclear: System shows US-centric examples (no Canadian statutory holidays listed)
  • ❌ Bi-monthly billing cycle not addressed: Calendar should support customers on different billing cycles (monthly vs bi-monthly)
  • ❌ Winter emergency hours: No provision for extended winter emergency response hours
  • ❌ Currency/locale settings: No mention of CAD or Canadian date formats

3. Metropolitan Water District (Water/Wastewater - California)

Examples:

  • Holidays: MLK Day (Federal), Labor Day (Federal), César Chávez Day (State - Observed)
  • Working Hours: Monday-Friday 7:00 AM - 3:30 PM (Pacific Time) - early start for field crews
  • Bi-monthly Billing: Cycles rotated regionally across 6 periods

Gaps Identified:

  • ❌ Regional cycle management: No support for managing 6 different billing cycles with different working schedules
  • ❌ 24/7 emergency operations: Water utilities need round-the-clock emergency response - not addressed
  • ❌ Maintenance windows: No configuration for planned maintenance blackout periods
  • ❌ Lab schedule integration: LIMS operations may have different hours than field operations

4. City Municipal Services Corporation (Multi-Utility - Illinois)

Examples:

  • Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day (all Federal), Employee Appreciation Day (Company)
  • Working Hours: Varies by service:
    • Water/Sewer: Monday-Friday 7:00 AM - 3:00 PM
    • Solid Waste: Monday-Friday 6:00 AM - 2:00 PM (early collection)
    • Customer Service: Monday-Friday 8:00 AM - 6:00 PM
  • Time Zone: Central Time (UTC-06/-05)

Gaps Identified:

  • ❌ Multi-service hour management: System doesn't support different working hours for different utility services within same organization
  • ❌ Department-specific calendars: Solid waste collection routes need separate scheduling from water field crews
  • ❌ 311 integration: Call center hours (likely extended) not configurable separately
  • ❌ Collection route exceptions: No support for holiday collection schedule adjustments (waste pickup moved to next day)

5. Green Valley Energy & Infrastructure (Multi-Utility - California)

Examples:

  • Holidays: Earth Day (Observed - sustainability focus), Arbor Day (Company), plus standard Federal holidays
  • Working Hours:
    • Electric Operations: 24/7 for grid management
    • Water/Wastewater: Monday-Friday 8:00 AM - 4:00 PM
    • Customer Portal: Self-service 24/7
  • Renewable Energy: Solar generation schedules (sunrise/sunset variations)

Gaps Identified:

  • ❌ 24/7 operations not supported: Electric grid management requires round-the-clock scheduling
  • ❌ Renewable energy schedules: No daylight/seasonal hour adjustments for solar operations
  • ❌ Multi-frequency billing: System doesn't handle monthly electric + bi-monthly water billing cycles simultaneously
  • ❌ DERMS integration: Distributed energy resources need dynamic scheduling based on generation forecasts
  • ❌ Separate service calendars: No ability to maintain different calendars for electric vs. water services

Critical Gaps Summary

High Priority Gaps:

  1. Multi-Service Hour Configuration: Cannot set different working hours for different utility services
  2. 24/7 Emergency Operations: No support for utilities requiring round-the-clock coverage
  3. Regional/Departmental Calendars: Cannot maintain separate calendars for different departments or regions
  4. International Support: Limited support for Canadian/international holidays and formats
  5. Billing Cycle Integration: Calendar doesn't link to multiple billing cycle schedules

Medium Priority Gaps:

  1. Seasonal Adjustments: No automated seasonal hour changes
  2. Service-Specific Holidays: Cannot mark holidays that affect only certain services
  3. Maintenance Window Scheduling: No blackout period configuration
  4. Dynamic Hours: No support for variable hours based on daylight/weather

Low Priority Gaps:

  1. Holiday Collection Adjustments: No rules for moving service days when holidays occur
  2. Locale-Specific Formatting: Limited international date/time format support

Recommendation: The system needs enhancement to support multi-utility organizations with diverse operational requirements, 24/7 services, and complex scheduling needs across different service types.

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