03 Business Operations Business Pillars
| Pillar | Key Functions | Metrics / KPIs |
|---|---|---|
HR & Talent | Recruitment, Onboarding, Performance, Succession | Retention %, Employee Satisfaction, Time-to-Hire |
Finance & Accounting | AP/AR, P&L, Costing, Investor Reporting | Budget adherence, Cashflow, Reporting Accuracy |
Training & Learning | Upskilling, SaaS tools training, Mentorship | % Employees Trained, Training Feedback Score |
Legal & Compliance | Policies, Contracts, Audits | Compliance Incidents, Audit Score |
Admin & Facilities | Infrastructure, Procurement, Events | Service Level, Employee Satisfaction |
IT & Systems | ERP, Automation, Data Accuracy | System Uptime %, Error Reduction |
Risk & Analytics | Operational Risk, Data-driven insights | Risk Mitigation Score, Dashboard Accuracy |