Systems Admin Dashboard

System Admin Dashboard (ONB05US01)

1. How can I check the current progress of my Organization Setup?

Step 1: Log in to SMART360 and navigate to the System Admin Dashboard.
Step 2: Locate the "Organization Setup" card on the dashboard.
Step 3: Observe the progress bar showing percentage completion (e.g., 75%).
Step 4: Click the "Complete Setup" button to view detailed task breakdown.
Link: Organization Setup Page

2. What tasks are included in the Organization Setup, and how are they weighted?

Currency: 40% - Impacts all financial transactions.
Date Format: 30% - Crucial for scheduling and reporting.
Timezone: 30% - Affects logs, schedules, and services.
Tip: Completing high-weight tasks first will maximize visible progress.

3. Why is my Organization Setup button disabled?

Reason: Not all required tasks are completed.
Step 1: Click the "Complete Setup" button to review pending items.
Step 2: Complete pending tasks such as user invitations or timezone configuration.
Step 3: The button will enable automatically once all tasks are fulfilled.

4. How do I send pending user invitations?

Step 1: Go to the "User Invitations" task inside the Organization Setup page.
Step 2: Enter the email addresses of new users.
Step 3: Click "Send Invitations".
Note: Pending invitations will be reduced accordingly.

5. How can I track my Utility Setup progress?

Step 1: In the System Admin Dashboard, find the "Utility Setup" card.
Step 2: Observe the progress percentage (e.g., 50%).
Step 3: Click "Continue Setup" to view and complete remaining tasks.
Link: Utility Setup Page

6. What are the key tasks in Utility Setup and their weightage?

Core System Settings: 25%
Staff and Access Control: 15%
Calendar and Scheduling: 10%
Service Area: 20%
Pricing and Billing: 20%
IDs and Reference Numbers: 10%

7. How can I review my progress in Utility Setup?

Click on "Continue Setup" and navigate through each task.
Completed tasks will show checkmarks, incomplete ones will be highlighted.
The progress bar updates in real time.

8. How are progress percentages calculated?

Based on task weightage, not total task count.
For example, completing Currency (40%) affects progress more than Date Format (30%).

9. What insights are available in the User Adoption section?

Daily Active Users: Number of users who logged in today.
Growth Trend: Week-over-week increase (e.g., +15%).
Usage Graph: Activity patterns from Monday to Sunday.

10. How can I identify user adoption issues?

Step 1: Review the weekly activity chart.
Step 2: Spot days with low engagement (e.g., weekends).
Step 3: Plan interventions or announcements to drive engagement.

11. How do I monitor security activities?

Step 1: In the dashboard, open the "Security Activity" card.
Step 2: Review login attempts by day (authorized vs. unauthorized).
Step 3: Click on "Unauthorized Attempts" (e.g., 15) for details.

12. What do color indicators in security alerts mean?

Green: Authorized access, low risk.
Red: Unauthorized attempts, immediate attention needed.
Gray: In-progress or unverified activity.

13. How are security metrics calculated?

Based on system-authenticated events:
- Authorized Logins: e.g., 162
- Unauthorized Attempts: e.g., 15

14. How do I access detailed login attempt information?

Click on the "Unauthorized Attempts" number.
The system redirects to the login audit logs.
Filter by user, IP, or date.

15. Where can I view my subscription details?

Step 1: Navigate to the "Subscription Management" section in the dashboard.
Step 2: View active plan (e.g., Basic, Premium).
Step 3: See feature-wise pricing.

16. How is pricing calculated in Subscription Management?

Smart Workforce: $90
Smart Utility: $120
Displayed as component-based cost for transparency.

17. Can I upgrade my subscription directly from the dashboard?

Yes. Click on "Upgrade Plan" under the Subscription section.
Compare plans and confirm the upgrade.

18. What does the "Complete Setup" button do?

Navigates to the final review screen of setup tasks.
Only enabled if all high-priority setup steps are complete.

19. What happens after completing the setup?

Confirmation message appears.
Setup completion status is updated to 100%.
Dashboard reflects full system readiness.

20. How does the dashboard ensure real-time updates?

Backend event listeners trigger updates.
All modules auto-refresh or offer manual refresh options.

21. Can I track changes made by other admins?

Yes. Use the Activity Logs module linked from the dashboard.
Filter actions by user, module, and timestamp.

22. How is task prioritization handled in setup steps?

Based on weightage and system dependencies.
Prioritized items appear first with alert indicators.

23. What should I do if a task shows completed but seems misconfigured?

Click the edit icon next to the task.
Review and update configuration.
Save to ensure progress calculation is re-evaluated.

24. How can I give feedback or report a bug on the dashboard?

Use the "Feedback" or "Report Issue" button at the top right.
Submit a detailed description along with screenshots if possible.

25. How is the "Daily Active User" count determined?

A user is marked active if they logged in at least once during the current day (00:00 to 23:59 server time).

26. What happens if I miss a step in the setup flow?

The dashboard highlights missing steps with alert indicators.
"Complete Setup" button remains disabled until resolution.

27. How often is security activity updated?

Updated in real-time.
If delayed, hover tooltip will indicate "Last updated: [timestamp]".

28. Can I download a report of my setup progress?

Click "Export Setup Status" from either setup section.
Choose PDF or Excel format.

29. How do I reset a section if configuration needs to start over?

Navigate to that section.
Click "Reset Configuration" (only available if current step is incomplete).

30. Who can access the System Admin Dashboard?

Only users with the System Admin role.
Permissions are granted by Super Admin or via user management tools.