Skip to main content

Systems Admin Dashboard

System Admin Dashboard (ONB05US01)

1. How can I check the current progress of my Organization Setup?

  • Step 1: Log in to SMART360 and navigate to the System Admin Dashboard.
  • Step 2: Locate the "Organization Setup" card on the dashboard.
  • Step 3: Observe the progress bar showing percentage completion (e.g., 75%).
  • Step 4: Click the "Complete Setup" button to view detailed task breakdown.
  • Link: Organization Setup Page

Platform URL - https://platform.bynry.com/set-options

2. What tasks are included in the Organization Setup, and how are they weighted?

  • Currency: 40% - Impacts all financial transactions.
  • Date Format: 30% - Crucial for scheduling and reporting.
  • Timezone: 30% - Affects logs, schedules, and services.
  • Tip: Completing high-weight tasks first will maximize visible progress.

Platform URL - https://platform.bynry.com/set-options

3. Why is my Organization Setup button disabled?

  • Reason: Not all required tasks are completed.
  • Step 1: Click the "Complete Setup" or "continue setup" button to review pending items.
  • Step 2: Complete pending tasks such as user invitations or timezone configuration.
  • Step 3: The button will enable automatically once all tasks are fulfilled.


4. How do I send pending user invitations?

  • Step 1: Go to the "User Invitations" task inside the Organization Setup page.
  • Step 2: Enter the email addresses of new users.
  • Step 3: Click "Send Invitations".
  • Note: Pending invitations will be reduced accordingly.

Platform URL - https://platform.bynry.com/set-options

5. How can I track my Utility Setup progress?

  • Step 1: In the System Admin Dashboard, find the "Utility Setup" card.
  • Step 2: Observe the progress percentage (e.g., 50%).
  • Step 3: Click "Continue Setup" to view and complete remaining tasks.
  • Link: Utility Setup Page

Platform URL - https://platform.bynry.com/set-options

6. What are the key tasks in Utility Setup and their weightage?

  • Core System Settings: 25%
  • Staff and Access Control: 15%
  • Calendar and Scheduling: 10%
  • Service Area: 20%
  • Pricing and Billing: 20%
  • IDs and Reference Numbers: 10%

Platform URL - https://platform.bynry.com/set-options

7. How can I review my progress in Utility Setup?

  • Click on "Continue Setup" and navigate through each task.
  • Completed tasks will show checkmarks, incomplete ones will be highlighted.
  • The progress bar updates in real time.

Platform URL - https://platform.bynry.com/set-options

8. How are progress percentages calculated?

  • Based on task weightage, not total task count.
  • For example, completing Currency (40%) affects progress more than Date Format (30%).

Platform URL - https://platform.bynry.com/set-options

9. What insights are available in the User Adoption section?

  • Daily Active Users: Number of users who logged in today.
  • Growth Trend: Week-over-week increase (e.g., +15%).
  • Usage Graph: Activity patterns from Monday to Sunday.

Platform URL - https://platform.bynry.com/set-options

10. How can I identify user adoption issues?

  • Step 1: Review the weekly activity chart.
  • Step 2: Spot days with low engagement (e.g., weekends).
  • Step 3: Plan interventions or announcements to drive engagement.

Platform URL - https://platform.bynry.com/set-options

11. How do I monitor security activities?

  • Step 1: In the dashboard, open the "Security Activity" card.
  • Step 2: Review login attempts by day (authorized vs. unauthorized).
  • Step 3: Click on "Unauthorized Attempts" (e.g., 15) for details.

Platform URL - https://platform.bynry.com/set-options

12. What do color indicators in security alerts mean?

  • Green: Authorized access, low risk.
  • Red: Unauthorized attempts, immediate attention needed.

Platform URL - https://platform.bynry.com/set-options

13. How do I access detailed login attempt information?

  • On the dashboard there is a called "Unauthorized Attempts" number.
  • Hover over the - Green: Authorized access, low risk, Red: Unauthorized attempts, immediate attention needed.

Platform URL - https://platform.bynry.com/set-options

14. Where can I view my subscription details?

  • Step 1: Navigate to the "Subscription Management" section in the dashboard.
  • Step 2: View active plan (e.g., Basic, Premium).
  • Step 3: See feature-wise pricing.

15. Can I upgrade my subscription directly from the dashboard?

  • Yes. Click on "Upgrade Plan" under the Subscription section.
  • Compare plans and confirm the upgrade.

Platform URL - https://platform.bynry.com/set-options

16. What does the "Complete Setup" button do?

  • Navigates to the final review screen of setup tasks.
  • Only enabled if all high-priority setup steps are complete.

Platform URL - https://platform.bynry.com/set-options

17. What happens after completing the setup?

  • Confirmation message appears.
  • Setup completion status is updated to 100%.
  • Dashboard reflects full system readiness.

18. How is task prioritization handled in setup steps?

  • Based on weightage and system dependencies.
  • Prioritized items appear first with alert indicators.

Platform URL - https://platform.bynry.com/set-options

19. What should I do if a task shows completed but seems misconfigured?

  • Click the edit icon next to the task.
  • Review and update configuration.
  • Save to ensure progress calculation is re-evaluated.

Platform URL - https://platform.bynry.com/set-options

20.To How can I giveshare feedback or report a bugbug, onplease the dashboard?

if you need to submit a feedback, then submitraise a support ticket.ticket through Odin, our support portal.

LinkSteps -to raise a ticket:

  1. Visit https://odin.bynry.com/
  2. Log in with your credentials
  3. Click on “Submit a Request”
  4. Choose the appropriate category (e.g., Feedback or Bug Report)
  5. Fill in the required details and submit the ticket

Our team will review and respond promptly.

21. How is the "Daily Active User" count determined?

  • A user is marked active if they logged in at least once during the current day (00:00 to 23:59 server time).

22. What happens if I miss a step in the setup flow?

  • The dashboard highlights missing steps with alert indicators.
  • "Complete Setup" button remains disabled until resolution.

Platform URL - https://platform.bynry.com/set-options

23. How often is security activity updated?

  • Updated in real-time.
  • If delayed, hover tooltip will indicate "Last updated: [timestamp]".

24. Who can access the System Admin Dashboard?

Only users with the System Admin role.

Platform URL - https://platform.bynry.com/set-options

Back to top