Setup Category: Consumer Categories
Setup Category: Consumer Categories FAQs
1. What should I do if I can't access the Utility Setup section?
Answer:
- Make sure you have the necessary permissions.
- Contact your Tenant Admin to get access.
2. Why isn't the 'Add' button responding?
Answer:
- Check if all required fields are filled.
- Refresh the page or check your internet connection.
3. How can I view the list of all existing consumer categories?
Answer:
- Log into SMART360.
- Go to the OX Module.
- Open "Utility Setup".
- Select the desired utility.
- Go to "Manage Account" > "Category".
- The list is displayed in a table format.
4. What do I do if the category list is not displaying?
Answer:
- Refresh the page.
- Check your internet connection.
- Clear your browser cache.
5. Why can't I see the Edit button for a category?
Answer:
- The category may have restrictions.
- You may lack permissions. Contact your Admin.
6. How do I search for a specific consumer category?
Answer:
- Go to "Manage Account" > "Category".
- Enter at least 3 characters in the Search field.
- The results will automatically filter.
7. Why are no search results appearing?
Answer:
- Ensure correct spelling.
- Check if the category exists.
- Refresh the page and try again.
8. How do I sort consumer categories?
Answer:
Use the table headers in the Category tab to sort by name or creation date.
9. Why can't I delete a category?
Answer:
- The category may be in use.
- You might not have delete permissions.
10. What details are required to create a consumer category?
Answer:
Only the Category Name is mandatory; the description is optional.
11. How do I know if my category has been successfully added?
Answer:
A success confirmation appears, and the category is listed in the table.
12. The category name I entered isn't accepted. What do I do?
Answer:
- Avoid special characters.
- Ensure the field is not empty.
- Keep it within character limits.
13. What happens if a duplicate category is created?
Answer:
The system will block the submission and prompt an error.
14. Why don't I see the updated category in the list?
Answer:
- Refresh the page.
- Clear browser cache.
- Ensure the update was saved successfully.
15. What if the system doesn't show a confirmation after submission?
Answer:
- Wait for a few seconds.
- Check for session timeout or internet issues.
16. How can I check when a category was created?
Answer:
Check the 'Created Date' column in the Category list view.
17. How do I confirm that I’m editing the right category?
Answer:
Review the category name and verify it matches the intended entry before editing.
18. I edited a category but changes didn’t reflect. Why?
Answer:
- Ensure required fields were properly filled.
- Refresh the list or clear cache to view updated data.
19. Can I undo a category deletion?
Answer:
No. Once deleted, a category cannot be restored. Recreate it if necessary.
20. Why is the category tab missing?
Answer:
- You may be in the wrong section.
- Confirm you're in the correct utility.
- Contact Admin to check access permissions.
21. Why is the system slow while loading category data?
Answer:
- Check internet speed.
- Use during off-peak hours.
- Clear browser cache.
22. What if a newly added category isn’t searchable immediately?
Answer:
- Refresh the page.
- Ensure it was saved properly.
- Try re-searching after a few moments.
23. Can I view consumer categories without logging in?
Answer:
No. Only authorized users with proper credentials can access category data.
24. What to do if my session times out while managing categories?
Answer:
Log back into SMART360 and resume where you left off. Data not submitted will be lost.
25. How to ensure categories are configured properly for a new utility?
Answer:
- After creating a utility, go to Manage Account.
- Add required categories.
- Review the setup to confirm category availability.
26. Is there a limit to the number of consumer categories I can create?
Answer:
There’s no strict system limit, but excessive entries may impact performance. Organize logically.
27. How can I validate user access to specific categories?
Answer:
- Check role-based permissions assigned by the Admin.
- Only users with view/edit access can interact with categories.