Skip to main content

Managing Utilities

Permissions and Access Control

Utility Services Permissions

  1. How do I assign permissions for utility services in SMART360?
    Navigate to Utility Setup > select a utility > go to the Permissions tab and assign the appropriate access levels.
  2. Where can I check who has access to a utility service?
    Under Utility Setup, select the utility, and view access details in the Permissions section.
  3. Can I modify access permissions for utility services after they are set?
    Yes, permissions can be edited anytime via the Edit Access option under the Permissions tab.

Managing Utility Units

  1. How do I configure utility units in SMART360?
    Go to Utility Setup, select a utility service, then manually enter or select the unit from the dropdown list.
  2. What should I do if my utility unit isn’t validating?
    Check the format and spelling. Also, ensure the unit exists in the dropdown list if you're selecting instead of typing.
  3. Why can’t I select a utility unit?
    Make sure you’ve selected the correct utility service and that it allows unit configuration.
  4. Why aren’t my changes to utility units saving?
    Confirm all required fields are filled, and check your internet connection.
  5. Why is the updated unit not showing up?
    Try refreshing the page or logging out and back in. It may take a moment for the system to update.

Module Permissions

  1. How can I assign permissions for specific modules in SMART360?
    Go to Utility Setup > select a utility > click on Permissions > choose Modules, and activate/deactivate using the toggle buttons.
  2. Why can’t I see all modules listed?
    Your subscription might not include those modules or your role may lack permissions.
  3. What do I do if the toggle buttons aren’t working?
    Refresh the page, check your internet connection, or try a different browser.
  4. My module changes are not saving—why?
    Ensure you've clicked the "Confirm Preferences" button and that your session hasn’t timed out.
  5. I get an error while activating a module—what does it mean?
    Some modules depend on others. Check if prerequisites are met or contact support.

Department Management

  1. How do I add a new department in SMART360?
    Go to Utility Setup > Permissions > Department > click Add, fill the department name, and submit.
  2. What should I do if the department form doesn’t open?
    Refresh the page or verify that your user role has the necessary permissions.
  3. I get an error when submitting a new department—how do I fix it?
    Ensure the name field is not empty and complies with character limits or format.
  4. Why am I seeing a duplicate department name error?
    The name already exists. Use a unique name for the new department.
  5. I added a department but it’s not visible. What should I do?
    Refresh your browser or clear the cache. Check for a confirmation message.

Viewing Department Access

  1. Where can I see a list of departments and their access details?
    Go to Utility Setup > Permissions > Department section to view names, created dates, and action options.
  2. Why isn’t the department list loading?
    Check your internet connection or confirm that permissions and setup are complete.
  3. Some department details are missing—how can I fix it?
    Re-check the confirmation status and your access level for department visibility.
  4. The Edit/Delete buttons aren’t working—what can I do?
    Make sure you have admin rights, refresh the browser, or switch to a compatible one.

Editing Departments

  1. How can I edit a department name in SMART360?
    Select the department in Permissions > Department, click Edit, make the changes, and save.
  2. Why aren’t the changes to my department saving?
    Ensure all fields are filled correctly and you have internet access.
  3. I can’t edit a department—why is the edit button disabled?
    Your role may not have edit access, or another admin might be editing it simultaneously.
  4. The new name isn’t updating in the list—what should I do?
    Refresh the page or clear your cache.

Searching & Removing Department Access

  1. How do I search for a specific department in SMART360?
    Use the search bar in the Permissions > Department section by entering the department name.
  2. Why is my department search not returning results?
    Check for spelling errors, clear filters, or broaden your search terms.
  3. Can I remove a department’s access entirely?
    Yes, use the delete/remove option in the department list after selecting the specific department.
  4. Why am I unable to remove a department?
    Ensure you have the necessary permissions and that no active dependencies are linked to the department.
Back to top