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How to setup utility

Managing Utilities in SMART360

1. What should I do if I can’t log in to SMART360?

  • Check credentials.
  • Verify if account is locked or disabled.
  • Clear browser cache or use incognito mode.
  • Ensure a stable internet connection.

2. Why is the Utility Setup section not visible?

  • You may not have appropriate permissions.
  • Refresh or re-login.
  • Contact your administrator.

Platform URL - https://platform.bynry.com/onboarding/utility

3. What if the form shows validation errors?

  • Ensure all required fields are completed.
  • Check formatting for email/phone.
  • Check for unsupported characters or field length.

4. Why aren't the settings being saved?

  • Validate all fields.
  • Refresh page to re-enable buttons.
  • Ensure data dependencies are met.

5. What can I do if I can’t create the utility?

  • Fix any validation errors.
  • Make sure all required fields are filled.
  • Retry or contact technical support.

6. Utility created, but not showing up – what now?

  • Refresh the page.
  • Check for active filters.
  • Search by name.
  • Escalate if issue persists.

7. How can I view utility information?

  • Navigate to Utility Setup.
  • View the list of utilities.
  • Select a utility to manage.

Platform URL - https://platform.bynry.com/onboarding/utility

8. List not displaying any utilities – what should I check?

  • Make sure utilities exist.
  • Remove filters.
  • Refresh or clear cache.

9. I can’t select a utility from the list – why?

  • Utility might be archived.
  • Check permissions.
  • Refresh the page.

10. How do I edit an existing utility?

  • Go to Utility Setup.
  • Select a utility.
  • Update fields.
  • Confirm and save changes.

Platform URL - https://platform.bynry.com/onboarding/utility

11. Edit button not working – troubleshooting steps?

  • Refresh the page.
  • Check edit permissions.
  • Confirm utility isn’t locked.

12. I got an error while saving edits – what next?

  • Verify field formats.
  • Ensure no duplicates.
  • Confirm mandatory fields are filled.

13. My changes aren't reflecting – why?

  • Try logging out and in.
  • Clear cache.
  • Check confirmation messages.

14. What causes system validation errors while editing?

  • Format violations (e.g. email, phone).
  • Use of special characters.
  • Conflicts with system settings.

15. How to search for utilities in SMART360?

  • Go to Utility Setup.
  • Use the search bar to enter the utility name.
  • Remove filters for full visibility.

Platform URL - https://platform.bynry.com/onboarding/utility

16. My search isn’t returning any results – why?

  • Check spelling.
  • Broaden your search.
  • Confirm utility exists and is active.

17. Search field isn’t working – what do I do?

  • Refresh page.
  • Clear cache.
  • Use compatible browsers.

18. Results seem incomplete – what should I verify?

  • Remove restrictive filters.
  • Check on other browsers or devices.


21. What are the typical permissions a utility admin might configure?

  • Access controls
  • Module-specific permissions
  • Data visibility restrictions

22. How do I know if a utility is inactive or archived?

  • Check list view indicators, toggle button - "active" or "inactive"
  • Try accessing the utility.
  • Review with your system admin.

23 . Why can’t I save settings after editing a utility?

  • Required fields may be missing.
  • Dropdowns/toggles may not be functional (refresh page).
  • Resolve conflicting values.

24. How do I filter utilities by location or creation date?

  • Use the filter dropdowns in Utility Setup.
  • Apply location/date-specific criteria.

26. What details should I include in utility contact info?

  • Mail ID
  • Contact number
  • E-transfer email
  • Website

Platform URL - https://platform.bynry.com/onboarding/utility

27. Where do I go for support if I encounter a persistent issue?

  • Contact

    To yourshare internalfeedback systemor administrator.

  • Reachreport outa bug, please raise a support ticket through Odin, our support portal.

    Steps to SMART360raise technicala support.

Linkticket:

  1. Visit for support- https://odin.bynry.com/
  2. Log in with your credentials
  3. Click on “Submit a Request”
  4. Choose the appropriate category (e.g., Feedback or Bug Report)
  5. Fill in the required details and submit the ticket

Our team will review and respond promptly.

28. What is the benefit of managing utilities through SMART360?

  • Centralized control
  • Easy access to utility configurations
  • Efficient user and data management
  • Improved operational accuracy and visibility
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