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How to setup utility

Managing Utilities in SMART360

1. What should I do if I can’t log in to SMART360?

  • Check credentials.
  • Verify if account is locked or disabled.
  • Clear browser cache or use incognito mode.
  • Ensure a stable internet connection.

2. Why is the Utility Setup section not visible?

  • You may not have appropriate permissions.
  • Refresh or re-login.
  • Contact your administrator.

Platform URL - https://platform.bynry.com/onboarding/utility

3. What if the form shows validation errors?

  • Ensure all required fields are completed.
  • Check formatting for email/phone.
  • Check for unsupported characters or field length.

4. Why aren't the settings being saved?

  • Validate all fields.
  • Refresh page to re-enable buttons.
  • Ensure data dependencies are met.

5. What can I do if I can’t create the utility?

  • Fix any validation errors.
  • Make sure all required fields are filled.
  • Retry or contact technical support.

6. Utility created, but not showing up – what now?

  • Refresh the page.
  • Check for active filters.
  • Search by name.
  • Escalate if issue persists.

7. How can I view utility information?

  • Navigate to Utility Setup.
  • View the list of utilities.
  • Select a utility to manage.

Platform URL - https://platform.bynry.com/onboarding/utility

8. List not displaying any utilities – what should I check?

  • Make sure utilities exist.
  • Remove filters.
  • Refresh or clear cache.

9. I can’t select a utility from the list – why?

  • Utility might be archived.
  • Check permissions.
  • Refresh the page.

10. How do I edit an existing utility?

  • Go to Utility Setup.
  • Select a utility.
  • Update fields.
  • Confirm and save changes.

Platform URL - https://platform.bynry.com/onboarding/utility

11. Edit button not working – troubleshooting steps?

  • Refresh the page.
  • Check edit permissions.
  • Confirm utility isn’t locked.

12. I got an error while saving edits – what next?

  • Verify field formats.
  • Ensure no duplicates.
  • Confirm mandatory fields are filled.

13. My changes aren't reflecting – why?

  • Try logging out and in.
  • Clear cache.
  • Check confirmation messages.

14. What causes system validation errors while editing?

  • Format violations (e.g. email, phone).
  • Use of special characters.
  • Conflicts with system settings.

15. How to search for utilities in SMART360?

  • Go to Utility Setup.
  • Use the search bar to enter the utility name.
  • Remove filters for full visibility.

Platform URL - https://platform.bynry.com/onboarding/utility

16. My search isn’t returning any results – why?

  • Check spelling.
  • Broaden your search.
  • Confirm utility exists and is active.

17. Search field isn’t working – what do I do?

  • Refresh page.
  • Clear cache.
  • Use compatible browsers.

18. Results seem incomplete – what should I verify?

  • Remove restrictive filters.
  • Check on other browsers or devices.

19. How do I clone a utility in SMART360?

  • Go to Utility Setup.
  • Select the utility to clone.
  • Review and edit fields.
  • Confirm to create a cloned utility.

20. Which fields can I edit during cloning?

  • Utility name
  • Description
  • Contact info
  • User roles

21. What are the typical permissions a utility admin might configure?

  • Access controls
  • Module-specific permissions
  • Data visibility restrictions

22. How do I know if a utility is inactive or archived?

  • Check list view indicators.indicators, toggle button - "active" or "inactive"
  • Try accessing the utility.
  • Review with your system admin.

23 . Why can’t I save settings after editing a utility?

  • Required fields may be missing.
  • Dropdowns/toggles may not be functional (refresh page).
  • Resolve conflicting values.

24. How do I filter utilities by location or creation date?

  • Use the filter dropdowns in Utility Setup.
  • Apply location/date-specific criteria.

25. Can I upload a utility logo? What are the requirements?

  • Yes. Use supported formats (e.g., PNG, JPG).
  • Ensure the file is within size limits.

26. What details should I include in utility contact info?

  • Mail ID
  • Contact number
  • E-transfer email
  • Website

Platform URL - https://platform.bynry.com/onboarding/utility

27. Where do I go for support if I encounter a persistent issue?

  • Contact your internal system administrator.
  • Reach out to SMART360 technical support.

Link for support- https://odin.bynry.com/

28. What is the benefit of managing utilities through SMART360?

  • Centralized control
  • Easy access to utility configurations
  • Efficient user and data management
  • Improved operational accuracy and visibility
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