How to setup utility
Managing Utilities in SMART360
3.1. What should I do if I can’t log in to SMART360?
- Check credentials.
- Verify if account is locked or disabled.
- Clear browser cache or use incognito mode.
- Ensure a stable internet connection.
4.2. Why is the Utility Setup section not visible?
- You may not have appropriate permissions.
- Refresh or re-login.
- Contact your administrator.
5.3. What if the form shows validation errors?
- Ensure all required fields are completed.
- Check formatting for email/phone.
- Check for unsupported characters or field length.
6.4. Why aren't the settings being saved?
- Validate all fields.
- Refresh page to re-enable buttons.
- Ensure data dependencies are met.
7.5. What can I do if I can’t create the utility?
- Fix any validation errors.
- Make sure all required fields are filled.
- Retry or contact technical support.
8.6. Utility created, but not showing up – what now?
- Refresh the page.
- Check for active filters.
- Search by name.
- Escalate if issue persists.
9.7. How can I view utility information?
10.8. List not displaying any utilities – what should I check?
- Make sure utilities exist.
- Remove filters.
- Refresh or clear cache.
11.9. I can’t select a utility from the list – why?
- Utility might be archived.
- Check permissions.
- Refresh the page.
12.10. How do I edit an existing utility?
- Go to Utility Setup.
- Select a utility.
- Update fields.
- Confirm and save changes.
- Refresh the page.
- Check edit permissions.
- Confirm utility isn’t locked.
14.12. I got an error while saving edits – what next?
- Verify field formats.
- Ensure no duplicates.
- Confirm mandatory fields are filled.
15.13. My changes aren't reflecting – why?
- Try logging out and in.
- Clear cache.
- Check confirmation messages.
16.14. What causes system validation errors while editing?
- Format violations (e.g. email, phone).
- Use of special characters.
- Conflicts with system settings.
17.15. How to search for utilities in SMART360?
- Go to Utility Setup.
- Use the search bar to enter the utility name.
- Remove filters for full visibility.
18.16. My search isn’t returning any results – why?
- Check spelling.
- Broaden your search.
- Confirm utility exists and is active.
19.17. Search field isn’t working – what do I do?
- Refresh page.
- Clear cache.
- Use compatible browsers.
20.18. Results seem incomplete – what should I verify?
- Remove restrictive filters.
- Check on other browsers or devices.
21.19. How do I clone a utility in SMART360?
- Go to Utility Setup.
- Select the utility to clone.
- Review and edit fields.
- Confirm to create a cloned utility.
22.20. Which fields can I edit during cloning?
- Utility name
- Description
- Contact info
- User roles
23.21. What are the typical permissions a utility admin might configure?
- Access controls
- Module-specific permissions
- Data visibility restrictions
24.22. How do I know if a utility is inactive or archived?
- Check list view indicators.
- Try accessing the utility.
- Review with your system admin.
25.23 . Why can’t I save settings after editing a utility?
- Required fields may be missing.
- Dropdowns/toggles may not be functional (refresh page).
- Resolve conflicting values.
26.24. How do I filter utilities by location or creation date?
- Use the filter dropdowns in Utility Setup.
- Apply location/date-specific criteria.
27.25. Can I upload a utility logo? What are the requirements?
- Yes. Use supported formats (e.g., PNG, JPG).
- Ensure the file is within size limits.
28.26. What details should I include in utility contact info?
- Mail ID
- Contact number
- E-transfer email
- Website
29.27. Where do I go for support if I encounter a persistent issue?
- Contact your internal system administrator.
- Reach out to SMART360 technical support.
30.28. What is the benefit of managing utilities through SMART360?
- Centralized control
- Easy access to utility configurations
- Efficient user and data management
- Improved operational accuracy and visibility