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How to manage users

1. How do I invite a new user to SMART360?

Answer:

  1. Log in to SMART360 as a System Admin.
  2. Navigate to Organization Setup > Invite Users.
  3. Fill in the user's email, name, department, and role.
  4. Click Send Invitation.
  5. The user will receive an email with a registration link to join SMART360.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

2. What information do I need to invite a user?

Answer:
You’ll need:

  • Email address
  • Full name
  • Department (e.g., Customer Support, Technical)
  • Role (e.g., Technician, Supervisor)
  • Any applicable permission settings

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

3. Can I invite multiple users at once?

Answer:
Currently, you need to invite users one at a time, entering their individual details and sending each invitation separately.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

4. How does the invited user complete registration?

Answer:

  1. They receive a registration email.
  2. Click the registration link.
  3. Set a password.
  4. Complete account setup and log in.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

5. What if a user doesn’t receive the invitation email?

Answer:

  • Ask them to check spam/junk folders.
  • Ensure their email server isn’t blocking SMART360.
  • Resend the invitation by entering their email again.
6. How do I resend an invitation to a user?

Answer:
Return to the Invite Users section and re-enter the user’s email details, then click Send Invitation again.

7. How can I check if an invited user has joined SMART360?

Answer:

  1. Go to Organization Setup > Invite Users.
  2. Scroll to the user list.
  3. Check the Status column to see if the user has registered.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

8. What does it mean if a user’s status is “Pending”?

Answer:
It means the invitation was sent but the user hasn’t completed registration yet.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

9. Why isn’t an invited user appearing in the user list?

Answer:

  • Refresh the page.
  • Check if the invitation process was completed.
  • Ensure you have permission to view all users.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

10. How do I assign a department to a user?

Answer:
During the invite process, choose the correct department from the dropdown list.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

11. Why is assigning a department important?

Answer:
Departments control what parts of the platform a user can access. Assigning the correct department ensures secure, role-specific access.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

12. How do I assign a role to a user?

Answer:
When inviting a user, select their role (e.g., Field Engineer) to define their permissions and access scope.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

13. Can I edit a user’s department or role after inviting them?

Answer:
Yes. Navigate to User Management, find the user, and update their department or role as needed.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

14. What if a user doesn’t have the expected access?

Answer:

  • Have them log out and log in again.
  • Review their assigned department and role.
  • Update permissions if needed.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

15. How do I manage permissions for existing users?

Answer:

  1. Go to User Management.
  2. Select the user.
  3. Adjust their role or department as needed.
  4. Save the changes.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

16. Can users access multiple departments?

Answer:
Not by default. Users are usually assigned to one department to maintain focused access. For cross-department access, contact support.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

17. What to do if the form shows submission errors?

Answer:

  • Ensure all required fields are filled.
  • Check for valid email and phone number formats.
  • Avoid special characters in names or titles.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

18. What if a user forgets their password?

Answer:
Ask them to use the “Forgot Password” link on the login page. They’ll receive a reset email.

19. What to do if no password reset email is received?

Answer:

  • Check spam/junk folder.
  • Verify the email entered is registered.
  • Whitelist SMART360's email address if needed.
20. What if the “Status” button is not working?

Answer:

  • Ensure you have a stable internet connection.
  • Try logging out and back in.
  • If it persists, contact SMART360 Support.
21. How can I verify a user’s permissions?

Answer:
Visit User Management, locate the user, and review their assigned role and department.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

22. Can I remove a user from SMART360?

Answer:
Yes. Navigate to User Management, select the user, and choose the Remove or Deactivate option.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/onboarding/utility

23. Will removing a user revoke their access immediately?

Answer:
Yes. Once removed or deactivated, the user will no longer be able to log in or access SMART360.

24. Can I invite someone with an already registered email?

Answer:
No. You’ll get an error indicating the email is already in use. Ask the user to log in instead.

25. Who can manage users on SMART360?

Answer:
Only users with System Admin or Tenant Admin privileges can invite, edit, or manage users and their permissions.

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