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Calendar & Scheduling Management - FAQs

Getting Started & Access

Q1: How do I access the Calendar & Scheduling Management module in Smart360? 

A: Navigate to the main dashboard and click on "Calendar & Scheduling" from the setup menu or utility configuration section. You'll see two main areas: Holiday Management and Working Days Schedule configuration. Only authorized users (Utility Administrator, System Admin, O&M Manager, Meter Reading Supervisor) can modify calendar settings.

URL - https://platform.bynry.com/onboarding/utility

Q2: Who has permission to modify calendar and scheduling settings?

 A: Calendar modification permissions are role-based:

  • Utility Administrator: Can add/modify holidays and working hours for their specific utility
  • System Admin (IT Director): Can configure settings across all utilities
  • O&M Manager: Accesses calendar for field operations scheduling
  • Meter Reading Supervisor: Uses calendar for precise working hours management

URL - https://platform.bynry.com/onboarding/utility

Holiday Management

Q3: What types of holidays can I configure in Smart360? 

A: Smart360 supports three holiday types:

  • Federal Holiday: Government-mandated holidays (e.g., New Year's Day, Independence Day)
  • Company Holiday: Organization-specific holidays (e.g., Founder's Day, Company Anniversary)
  • Observed Holiday: Holidays observed when federal holidays fall on weekends

URL - https://platform.bynry.com/onboarding/utility

Q4: How do I add a new holiday manually? 

A: To add a holiday manually:

  1. Navigate to the Holiday Management section
  2. Click on the calendar to select the desired date
  3. Click "Add Holiday" or the "+" button
  4. Enter the holiday name (required field)
  5. Select the holiday type from the dropdown (Federal, Company, or Observed)
  6. Click "Save" to add the holiday
  7. The holiday will appear color-coded on the calendar

URL - https://platform.bynry.com/onboarding/utility

Q5: How do I edit or delete an existing holiday?

 A: To modify existing holidays:

  1. Click on the holiday date in the calendar view
  2. Select the holiday you want to edit from the list
  3. Click "Edit" to modify the name or type
  4. To delete, click "Delete" and confirm the action
  5. Remember to click "Save Changes" to apply modifications

URL - https://platform.bynry.com/onboarding/utility


Working Days Schedule Configuration

Q6: How do I configure working hours for my utility? 

A: To set up working hours:

  1. Navigate to the Working Days Schedule section
  2. Select each day of the week individually
  3. Set the day as "Working" or "Non-working"
  4. For working days, configure start and end times (e.g., 9:00 AM - 5:00 PM)
  5. Use the time sliders or direct input to set hours
  6. Click "Save Changes" to apply the configuration

URL - https://platform.bynry.com/onboarding/utility

Q7: What are the available quick time presets?

 A: Smart360 provides several quick time presets for common work schedules:

  • 8AM-3PM: 7-hour shift (early morning)
  • 8AM-4PM: 8-hour shift (standard)
  • 8AM-6PM: 10-hour shift (extended)
  • 7AM-3PM: 8-hour shift (very early)
  • 9AM-5PM: 8-hour shift (traditional office hours) Select any preset to automatically configure those hours for the selected day.

URL - https://platform.bynry.com/onboarding/utility

Q8: How do I set up weekend working hours? 

A: Weekend configuration options:

  1. Non-working weekends: Set Saturday and Sunday as non-working days (most common)
  2. Working weekends: Configure specific hours for Saturday and/or Sunday
  3. Partial weekends: Set one weekend day as working and one as non-working
  4. Different hours: Weekends can have different working hours than weekdays

URL - https://platform.bynry.com/onboarding/utility

Q9: Can I set different working hours for different days of the week? 

A: Yes, Smart360 allows individual day configuration. For example:

  • Monday-Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 4:00 PM (early weekend start)
  • Saturday: 9:00 AM - 1:00 PM (half day)
  • Sunday: Non-working Each day can be configured independently to match your operational needs.

URL - https://platform.bynry.com/onboarding/utility

Q10: What time format does the system use? 

A: The system automatically adjusts to your organization's timezone as configured in the organization setup.

URL - https://platform.bynry.com/onboarding/utility

Calendar Visualization & Navigation

Q11: How do I navigate between different months and years in the calendar? 

A: The calendar interface provides:

  • Month navigation arrows to move forward/backward
  • Year selection dropdown for quick year changes
  • "Today" button to return to current date
  • Monthly view as the default display
  • Annual view option for broader planning

URL - https://platform.bynry.com/onboarding/utility

Q12: Can I view holidays for multiple months at once? 

A: No, The system primarily displays monthly views, you can:

  • Quickly navigate between months using navigation controls
  • View annual summaries of holidays
  • Export holiday lists for broader planning
  • Use the calendar overview to see patterns across months

URL - https://platform.bynry.com/onboarding/utility

Troubleshooting & Common Issues

Q13: Why can't I save my holiday or working hours changes? 

A: Common issues preventing saves:

  • Missing required fields: Holiday name and type must be specified
  • Invalid time ranges: Start time must be before end time
  • Duplicate holidays: Cannot add multiple holidays on the same date
  • Permission issues: Ensure you have the necessary role permissions
  • Network connectivity: Check your internet connection
  • Session timeout: You may need to log in again

URL - https://platform.bynry.com/onboarding/utility

Q14: I added a holiday but it's not showing up in the calendar - what's wrong?

 A: Troubleshooting steps:

  1. Verify you clicked "Save Changes" after adding the holiday
  2. Check if you're viewing the correct month/year
  3. Ensure the holiday type is properly selected
  4. Refresh the calendar view
  5. Verify the date was selected correctly
  6. Check if there are any validation errors displayed

URL - https://platform.bynry.com/onboarding/utility

Q15: My working hours configuration isn't being applied - what should I check?

 A: Verify the following:

  • All days have a defined status (working or non-working)
  • Start and end times are within valid ranges (00:00-23:59)
  • You clicked "Save Changes" after configuration
  • No conflicting schedules exist
  • Your user role has permission to modify working hours

URL - https://platform.bynry.com/onboarding/utility

Q16: How do I handle holidays that fall on weekends?

 A: For weekend holidays:

  • Federal holidays: Add as "Federal Holiday" on the actual date
  • Observed holidays: Add as "Observed Holiday" on the weekday when it's observed
  • Company policy: Some organizations observe both the actual date and the observed date
  • Documentation: Clearly indicate your organization's policy for weekend holidays

URL - https://platform.bynry.com/onboarding/utility

Best Practices & Advanced Configuration

Q17: What's the recommended approach for setting up a new utility's calendar? 

A: Best practice setup sequence:

  1. Import standard holidays: Start with federal holidays for your region
  2. Add company holidays: Include organization-specific holidays
  3. Configure working hours: Set standard business hours first
  4. Test integration: Verify how calendar settings affect other modules
  5. Document policies: Maintain clear documentation of holiday and working hour policies
  6. Regular review: Schedule periodic reviews to update holidays and hours as needed

URL - https://platform.bynry.com/onboarding/utility



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