Field

Value

Utility Name

Pacific Energy Solutions

State / Region

Oregon, USA

Services Offered

Electric / Natural Gas

Estimated Meters

≈45,000 electric customer connections

Annual Revenue

$127,500,000 (FY2024)

Website

https://www.pacificenergy.com

Time Zone

Pacific Time (UTC−08/−07)

Consumer Categories

• • Residential: 38,000 (84%)<br>•
• Commercial: 5,800 (13%)<br>•
• Industrial: 900 (2%)<br>•
• Agricultural: 300 (1%)

SystemRate Requirements:Plans - Electric

• Residential Standard: $0.11/kWh + $12.00/month base charge
• Time-of-Use (TOU): Peak $0.18/kWh, Off-Peak $0.08/kWh
• Commercial: $0.09/kWh + $45.00/month demand charge
• Industrial: Negotiated contracts, typically $0.07-0.08/kWh

•Rate Plans - Natural Gas

• Residential: $0.95/therm + $8.50/month base charge
• Commercial: $0.82/therm + $25.00/month base charge

Billing Cycle

• Frequency: Monthly billing
• Cycle Dates: 12 billing cycles, meter read dates rotate through month
• Payment Due: 21 days from bill date
• Late Fee: 1.5% per month on unpaid balance
• Budget Billing: Available (12-month average)

System Requirements

• Advanced Metering Infrastructure (AMI) for smart grid operations<br>•
• Outage management system (OMS)<br>•
• Distribution management system (DMS)<br>•
• Energy management system (EMS)<br>•
• Customer portal for self-service<br>•
• Load forecasting and demand response platform<br>•
• Billing and CIS for dual-fuel services<br>•
• Geographic information system (GIS) for network mapping

Field

Value

Utility Name

Northern Gas & Heating Co.

State / Region

British Columbia, Canada

Services Offered

Natural Gas / Heating Services

Estimated Meters

≈32,000 natural gas customer connections

Annual Revenue

$68,400,000 CAD (FY2024)

Website

https://www.northerngas.ca

Time Zone

Pacific Time (UTC−08/−07)

Consumer Categories

• Residential:

• Residential: 27,500 (86%)<br>• Commercial:
• Commercial: 3,800 (12%)<br>• Industrial:
• Industrial: 700 (2%)

SystemRate Requirements:Plans - Natural Gas

• Residential Rate 1: $0.18/m³ (first 25 GJ/month) + $15.00 CAD/month base charge
• Residential Rate 2: $0.15/m³ (usage above 25 GJ/month)
• Commercial Small: $0.16/m³ + $35.00 CAD/month base charge
• Commercial Large: $0.14/m³ + demand-based charges
• Industrial: Custom contracts (commodity + transportation charges)

•Seasonal Rates

• Winter (Nov–Mar): Standard rates
• Summer (Apr–Oct): 15% discount on commodity portion

Billing Cycle

• Frequency: Monthly billing (bi-monthly for some rural customers)
• Cycle Dates: Staggered throughout the month
• Payment Due: 18 days from bill date
• Late Fee: 1.25% per month on unpaid balance
• Equal Payment Plan: Available (annual reconciliation in September)
• Winter Assistance Program: Available for qualified customers

System Requirements

• SCADA systemSystem: forFor gas distribution monitoring<br>•
• Pipeline integrityIntegrity managementManagement: system<br>•Ensures safety and longevity of pipelines
• Leak Detection & Monitoring: Early detection andto monitoringminimize equipment<br>• risks
• Customer billingBilling & CIS: Manage consumer accounts and CIS<br>• billing
• Emergency responseResponse managementManagement: system<br>•Coordinate and track incident handling
• Mobile Field Service Application: Support for technicians in the field service application<br>•
• Regulatory complianceCompliance trackingTracking: system<br>•Ensure adherence to industry standards
• Weather monitoringMonitoring integrationIntegration: forFor demand forecasting and planning

Field

Value

Utility Name

Metropolitan Water District

State / Region

California, USA

Services Offered

Water / Wastewater

Estimated Meters

≈87,500 water customer connections

Annual Revenue

$215,300,000 (FY2024)

Website

https://www.metrowater.com

Time Zone

Pacific Time (UTC−08/−07)

Consumer Categories

• Residential:• Residential: 74,000 (85%)<br>•
• Commercial: 10,500 (12%)<br>•
• Industrial: 2,100 (2%)<br>•
• Municipal/Public: 900 (1%)

Rate Plans - Water (Tiered)

• Tier 1: $2.80/HCF (0–15 HCF/month)
• Tier 2: $4.20/HCF (16–40 HCF/month)
• Tier 3: $6.50/HCF (above 40 HCF/month)
• Base Charge: $28.00/month (includes meter service)

Rate Plans - Wastewater

• Residential: $45.00/month flat rate
• Commercial: $3.20/HCF (based on water usage)
• Industrial: $3.80–$5.50/HCF (strength-based pricing)

SystemSpecial Requirements:Programs

• Low-Income Assistance: 30% discount on base charges
• Drought Surcharge: $1.50/HCF for usage above 150% of allocation
• Recycled Water Rate: $1.80/HCF (for irrigation customers)

•Billing Cycle

• Frequency: Bi-monthly billing (every 60 days)
• Cycle Dates: 6 billing cycles per year, rotated regionally
• Payment Due: 25 days from bill date
• Late Fee: $15.00 flat fee + 1% monthly interest
• Levelized Billing: Available (quarterly true-up)
• Water Budget Based Rates: Personalized allocation system

System Requirements

• Comprehensive SCADASCADA: forFor water treatment and distribution<br>• monitoring
• Laboratory Information Management System (LIMS)<br>•: Track and manage water quality lab data
• Asset managementManagement platform<br>•Platform: Maintain and optimize utility assets
• Advanced Metering Infrastructure (AMI): Smart metering infrastructurefor (AMI)<br>•accurate consumption data
• Hydraulic modelingModeling software<br>•Software: Water quality monitoringOptimize system<br>• Customer portalperformance and mobileplanning
• Water app<br>•Quality GISMonitoring System: Continuous compliance and safety checks
• Customer Portal & Mobile App: Self-service access for infrastructureconsumers
• GIS Mapping: Infrastructure mapping<br>• Leak detection and pressurespatial managementanalysis
• Leak systemsDetection & Pressure Management: Reduce losses and enhance reliability

Field

Value

Utility Name

City Municipal Services Corporation

State / Region

Illinois, USA

Services Offered

Water / Sewer / Stormwater / Solid Waste

Estimated Meters

≈156,000 water connections / ≈148,000 sewer connections / ≈152,000 solid waste accounts

Annual Revenue

$423,750,000 (FY2024)

Website

https://www.citymunicipal.gov

Time Zone

Central Time (UTC−06/−05)

Consumer Categories

• Residential:• Residential: 132,000 (85%)<br>•
• Commercial: 18,000 (11%)<br>•
• Industrial: 4,200 (3%)<br>•
• Institutional/Government: 1,800 (1%)

SystemRate Requirements:Plans - Water

• Residential: $4.50 per 1,000 gallons + $22.00/month base charge
• Commercial: $5.20 per 1,000 gallons + $65.00/month base charge
• Industrial: Volume-based, $4.80–$5.80 per 1,000 gallons

•Rate IntegratedPlans multi-utility- Sewer

• Residential: $6.80 per 1,000 gallons (based on winter quarter average)
• Commercial: $7.50 per 1,000 gallons
• Industrial: Strength-based pricing, $8.00–$12.00 per 1,000 gallons

Rate Plans - Stormwater

• Residential: $8.50/month (based on impervious surface)
• Commercial: $15–$450/month (ERU-based calculation)

Rate Plans - Solid Waste

• Residential Curbside: $18.50/month (96-gal cart)
• Senior Discount Rate: $14.00/month
• Commercial: $85–$650/month (container-based pricing)
• Recycling: Included in residential rate

Billing Cycle

• Frequency: Monthly combined bill for all services
• Cycle Dates: Single city-wide billing system<br>• Enterprise asset managementdate (EAM)15th platform<br>•of SCADAeach month)
• Payment Due: 30 days from bill date
• Late Fee: $5.00 flat + 1.5% monthly interest
• Auto-Pay Discount: $2.00/month credit
• Budget Billing: Available for water/wastewatersewer operations<br>•(annual Fleetreconciliation)

System managementRequirements

• Integrated systemMulti-Utility Billing System: Single platform for gas, water, wastewater, stormwater, and solid waste operations<br>•billing
• Enterprise RouteAsset Management (EAM): Lifecycle tracking and optimization softwareof utility assets
• SCADA (Water/Wastewater): Real-time monitoring and control of treatment and distribution/collection systems
• Fleet Management System (Solid Waste): Vehicle tracking, maintenance, and fuel efficiency
• Route Optimization Software (Waste Collection): Efficient scheduling and cost reduction for wastecollection collection<br>• routes
• Stormwater managementManagement modelingModeling software<br>•Software: Infrastructure planning and compliance with regulations
• Customer relationshipRelationship managementManagement (CRM): system<br>•Unified Mobileconsumer workforce management<br>• Call centerinteraction and 311engagement integration<br>•platform
• Mobile FinancialWorkforce managementManagement: Field crew scheduling, dispatch, and ERPwork systemorder tracking

• Call Center & 311 Integration: Centralized customer support and issue management
• Financial Management & ERP: Enterprise-wide financial, procurement, and resource planning

Field

Value

Utility Name

Green Valley Energy & Infrastructure

State / Region

California, USA

Services Offered

Electric / Water / Wastewater / Renewable Energy

Estimated Meters

≈62,000 electric connections / ≈58,000 water connections / ≈56,000 wastewater connections

Annual Revenue

$184,200,000 (FY2024)

Website

https://www.greenvalleyei.com

Time Zone

Pacific Time (UTC−08/−07)

Consumer Categories

• Residential:• Residential: 51,000 (82%)<br>•
• Commercial: 8,700 (14%)<br>•
• Industrial: 1,900 (3%)<br>•
• Community Solar/Solar / Renewable: 400 (1%)

Rate Plans - Electric

• Residential Standard: $0.13/kWh + $15.00/month base charge
• Green Rate (100% Renewable): $0.15/kWh + $15.00/month base charge
• Time-of-Use EV Rate: Super Off-Peak $0.07/kWh, Peak $0.22/kWh
• Community Solar Subscription: $0.11/kWh (20% bill credit)

SystemRate Requirements:Plans - Water

• Tier 1: $3.10/HCF (0–12 HCF/month)
• Tier 2: $4.80/HCF (13–30 HCF/month)
• Tier 3: $7.20/HCF (above 30 HCF/month)
• Base Charge: $25.00/month

•Rate Plans - Wastewater

• Residential: $42.00/month flat rate
• Commercial: $3.50/HCF (based on water usage)

Net Metering & Renewables

• Rooftop Solar Credit: 1:1 retail rate credit
• Battery Storage Incentive: $0.03/kWh discharged during peak

Billing Cycle

• Frequency: Monthly for electric; bi-monthly for water/wastewater
• Cycle Dates: Electric (monthly), Water (odd/even month cycles)
• Payment Due: 21 days from bill date
• Late Fee: 2% on overdue balance
• Paperless Billing Discount: $1.50/month
• Green Payment Plan: Carbon-neutral payment processing option
• Budget Billing: Available for all services (quarterly review)

Special Programs

• Low-Income Discount: 20% off all services
• Medical Baseline Allowance: Additional 16.5 kWh/day at Tier 1 rates
• Energy Efficiency Rebates: Up to $2,000/year
• Water Conservation Rebates: Appliance upgrades, landscape conversion

System Requirements

• Advanced Metering Infrastructure (AMI): Smart metering for electric and water<br>•
• Distributed Energy Resource Management System (DERMS)<br>•: RenewableManage energydistributed monitoringgeneration and forecastingstorage
• Renewable platform<br>•Energy Monitoring & Forecasting: Predict and optimize renewable generation
• Integrated Billing System: Multi-utility billing system for multi-utilityelectric, services<br>•water, and wastewater
• Outage managementManagement systemSystem (OMS)<br>•: Track and respond to electric service interruptions
• Customer engagementEngagement portalPortal: withProvides energy analytics<br>• Grid modernization software<br>• Water quality and treatmentself-service monitoring<br>•options
• Grid Modernization Software: Enhance reliability, resiliency, and efficiency
• Water Quality & Treatment Monitoring: Ensure safety and regulatory compliance
• Energy Storage Management System: Optimize battery and storage management system<br>• resources
• Demand responseResponse & Load Management Platform: Balance supply and loaddemand management platformefficiently