Service Center Finder (CSS01US14)

Total test cases - 13

Total Acceptance criteria- 13

Total Coverage -100%

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A. Functional Test Scenarios

• 4 core functionality areas covering search, location-based features, display, and mapping
• 5 weighted business rules with criticality scores (8-10/10)
• 3 end-to-end user journeys from discovery to contact
• 4 integration points with external systems
• 3 critical data flows for processing and display

B. Non-Functional Test Scenarios

• Performance: Response times, concurrency, load handling
• Security: B2B utility focus with authentication, data protection, privacy
• Compatibility: Cross-browser, cross-device, cross-platform support
• Usability: UX flow, accessibility (WCAG 2.1), error handling
• Reliability: System stability, error recovery, data integrity

C. Edge Case & Error Scenarios

• Boundary Conditions: Input limits, result sets, distance ranges
• Invalid Inputs: SQL injection, XSS attacks, malformed data
• System Failures: Network issues, service unavailability, timeouts
• Data Inconsistencies: Missing data, duplicates, outdated information

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Test Case 1: Search Interface Display Validation

Test Case Metadata

• Test Case ID: CSS01US14_TC_001
• Title: Verify search interface displays with text input field and search button
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: UI/Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, UI, MOD-ServiceCenterFinder, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-QA, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-Medium, Integration-Point, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Must-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Low
• Expected_Execution_Time: 2 minutes
• Reproducibility_Score: High
• Data_Sensitivity: None
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 15%
• Integration_Points: CxServices, API, Happy-Path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #1
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_002, CSS01US14_TC_003

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service Center Database, Authentication Service
• Performance_Baseline: <3 seconds page load
• Data_Requirements: Valid user session

Prerequisites

• Setup_Requirements: User must be authenticated and logged into portal
• User_Roles_Permissions: Standard customer access
• Test_Data: Valid customer account with active session
• Prior_Test_Cases: Login functionality must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Service Center Finder page	Page loads successfully	Valid customer login
2	Verify search interface presence	Text input field is visible and enabled	N/A	Field should have placeholder text
3	Verify search button presence	Search button is visible and clickable	N/A	Button should be properly styled
4	Check input field placeholder	Placeholder shows "Enter your city, area, postal code, or service type"	N/A
5	Verify page title and description	"Find Service Centers" title and descriptive text visible	N/A

Verification Points

• Primary_Verification: Search interface components are present and functional
• Secondary_Verifications: Proper styling, accessibility attributes, responsive design
• Negative_Verification: No broken UI elements or missing components

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Test Case 2: Valid Search Input Acceptance

Test Case Metadata

• Test Case ID: CSS01US14_TC_002
• Title: Verify system accepts area, sub area, service center type, service center name and service type as valid search inputs
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Database, MOD-ServiceCenterFinder, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 25%
• Integration_Points: CxServices, API, Database
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #2
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_001, CSS01US14_TC_003

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service Center Database, Search API, Geolocation Service
• Performance_Baseline: <500ms search response
• Data_Requirements: Complete service center database with sample data

Prerequisites

• Setup_Requirements: Service center database populated with test data
• User_Roles_Permissions: Standard customer access
• Test_Data: Various search terms covering all input types
• Prior_Test_Cases: CSS01US14_TC_001 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Search by area	Returns relevant service centers	"Manhattan"
2	Search by sub area	Returns centers in specific sub area	"Financial District"
3	Search by service center type	Returns centers matching type	"Main Branch"
4	Search by service center name	Returns specific named center	"Downtown Service Center"
5	Search by service type	Returns centers offering specific service	"Water Connection"
6	Verify search results display	Each search shows appropriate results	All above data

Verification Points

• Primary_Verification: All search input types return relevant results
• Secondary_Verifications: Search functionality works for partial matches, case-insensitive search
• Negative_Verification: Invalid searches handled gracefully

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Test Case 3: Search Results Count Display

Test Case Metadata

• Test Case ID: CSS01US14_TC_003
• Title: Verify system displays total number of search results
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, UI, MOD-ServiceCenterFinder, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Low
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: None
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 35%
• Integration_Points: CxServices, API
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #3
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_002, CSS01US14_TC_004

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service Center Database, Search API
• Performance_Baseline: <3 seconds result display
• Data_Requirements: Known result counts for test searches

Prerequisites

• Setup_Requirements: Service center database with known data count
• User_Roles_Permissions: Standard customer access
• Test_Data: Search terms with known result counts
• Prior_Test_Cases: CSS01US14_TC_001, CSS01US14_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Perform search with known results	Results display with count	"New York" (expected: 4 results)
2	Verify count format	Shows "(X results)" format	Should show "(4 results)"
3	Test single result search	Shows singular format	"Downtown Service Center"	Should show "(1 result)"
4	Test zero results search	Shows appropriate message	"InvalidLocation123"	Should show "No service centers found"
5	Verify count updates dynamically	Count changes with different searches	Various search terms

Verification Points

• Primary_Verification: Search result count displays accurately
• Secondary_Verifications: Proper grammar for singular/plural, count updates correctly
• Negative_Verification: Zero results handled appropriately

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Test Case 4: Service Center Information Display

Test Case Metadata

• Test Case ID: CSS01US14_TC_004
• Title: Verify each service center displays name, distance, and branch designation
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, UI, Database, MOD-ServiceCenterFinder, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 50%
• Integration_Points: CxServices, API, Database
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #4
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_003, CSS01US14_TC_005

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service Center Database, Distance Calculation Service
• Performance_Baseline: <3 seconds result display
• Data_Requirements: Service centers with complete information

Prerequisites

• Setup_Requirements: Service centers with name, location, and branch designation data
• User_Roles_Permissions: Standard customer access
• Test_Data: Search returning multiple service centers
• Prior_Test_Cases: CSS01US14_TC_001, CSS01US14_TC_002, CSS01US14_TC_003 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Search for service centers	Results display with required information	"New York"
2	Verify service center names	Each result shows clear service center name	Check "Downtown Service Center", "Westside Branch"
3	Verify distance display	Distance shown in format "X.X miles away"	Check "0.5 miles away", "1.2 miles away"
4	Verify branch designation	Main Branch and Sub Branch clearly indicated	Check "Main Branch" badge, "Sub Branch" badge
5	Verify information consistency	All required fields populated for each result	All service centers in results	No missing information

Verification Points

• Primary_Verification: All service centers display name, distance, and branch designation
• Secondary_Verifications: Proper formatting, visual hierarchy, readable text
• Negative_Verification: No service centers missing required information

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Test Case 5: Complete Contact Information Display

Test Case Metadata

• Test Case ID: CSS01US14_TC_005
• Title: Verify complete contact information display including address, phone, and email
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, UI, Database, MOD-ServiceCenterFinder, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 65%
• Integration_Points: CxServices, API, Database
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #5
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_004, CSS01US14_TC_006

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service Center Database, Contact Information Service
• Performance_Baseline: <3 seconds data load
• Data_Requirements: Service centers with complete contact information

Prerequisites

• Setup_Requirements: Service centers with full contact details in database
• User_Roles_Permissions: Standard customer access
• Test_Data: Service centers with known contact information
• Prior_Test_Cases: CSS01US14_TC_004 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Search for service centers	Results display with contact sections	"Manhattan"
2	Verify address information	Complete address displayed with proper formatting	"123 Main Street, Building A, New York"
3	Verify phone number display	Phone number shown with proper format	"(555) 123-4567"
4	Verify email address display	Email address clearly visible	"downtown@support.com"
5	Check contact information icons	Address, phone, email icons present	Visual verification	Icons should be intuitive
6	Verify all service centers have contact info	No missing contact information	All results	Each center must have all three contact types

Verification Points

• Primary_Verification: All service centers display complete contact information
• Secondary_Verifications: Proper formatting, visual icons, readable layout
• Negative_Verification: No service centers with missing or malformed contact data

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Test Case 6: View Location Functionality

Test Case Metadata

• Test Case ID: CSS01US14_TC_006
• Title: Verify "View Location" link opens mapping functionality for each service center
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Integration
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Integration, MOD-ServiceCenterFinder, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-External-Dependency, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: Medium
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 75%
• Integration_Points: CxServices, API, External-Maps-Service
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Integration-Coverage
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #6
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_005, CSS01US14_TC_007

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Mapping Service API, Google Maps Integration
• Performance_Baseline: <5 seconds map load
• Data_Requirements: Service centers with accurate coordinates

Prerequisites

• Setup_Requirements: Mapping service integration configured
• User_Roles_Permissions: Standard customer access
• Test_Data: Service centers with valid geographic coordinates
• Prior_Test_Cases: CSS01US14_TC_005 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Search for service centers	Results display with "View Location" links	"New York"
2	Click "View Location" for first result	Modal dialog opens with map	Downtown Service Center
3	Verify map displays correct location	Map shows accurate service center location	Check coordinates match address
4	Test "View on Maps" button	Redirects to Google Maps with location	External navigation	Should open in new tab
5	Test modal close functionality	Modal closes properly	Click close button or overlay
6	Repeat for multiple service centers	All "View Location" links work	Test 2-3 different centers

Verification Points

• Primary_Verification: "View Location" opens mapping functionality for all service centers
• Secondary_Verifications: Map accuracy, modal behavior, external map integration
• Negative_Verification: No broken map links or incorrect locations

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Test Case 7: Zero Results Handling

Test Case Metadata

• Test Case ID: CSS01US14_TC_007
• Title: Verify system handles searches returning zero results with appropriate messaging
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Negative, Consumer, UI, MOD-ServiceCenterFinder, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Low, Business-High, Revenue-Impact-Low, Integration-Point, Error-Handling

Business Context

• Customer_Segment: All
• Revenue_Impact: Low
• Business_Priority: Should-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Low
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: None
• Failure_Impact: Low

Coverage Tracking

• Feature_Coverage: 80%
• Integration_Points: CxServices, API
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Error-Handling
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #7
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_006, CSS01US14_TC_008

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service Center Database
• Performance_Baseline: <3 seconds response time
• Data_Requirements: Search terms guaranteed to return zero results

Prerequisites

• Setup_Requirements: Service center database with known coverage areas
• User_Roles_Permissions: Standard customer access
• Test_Data: Invalid location names, non-existent service types
• Prior_Test_Cases: CSS01US14_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Search with non-existent location	Zero results returned	"InvalidLocation123"
2	Verify "No service centers found" message	Clear message displayed	Check exact message text
3	Test with non-existent service type	Zero results with appropriate message	"Flying Car Service"
4	Verify search suggestions (if any)	Helpful suggestions provided	Various invalid searches	Optional feature
5	Test search field remains functional	Can perform new search after zero results	Valid search term after invalid

Verification Points

• Primary_Verification: Zero results display appropriate "No service centers found" message
• Secondary_Verifications: Message is clear and helpful, search remains functional
• Negative_Verification: No error messages or broken functionality

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Test Case 8: Search Input Validation

Test Case Metadata

• Test Case ID: CSS01US14_TC_008
• Title: Verify system validates search inputs and provides error messages for invalid entries
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Negative, Consumer, Validation, MOD-ServiceCenterFinder, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Low, Integration-Point, Input-Validation

Business Context

• Customer_Segment: All
• Revenue_Impact: Low
• Business_Priority: Should-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: None
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 85%
• Integration_Points: CxServices, API
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Input-Validation
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #8
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_007, CSS01US14_TC_009

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Input Validation Service
• Performance_Baseline: <1 second validation response
• Data_Requirements: Various invalid input scenarios

Prerequisites

• Setup_Requirements: Input validation rules configured
• User_Roles_Permissions: Standard customer access
• Test_Data: Invalid input patterns (special characters, SQL injection attempts, etc.)
• Prior_Test_Cases: CSS01US14_TC_001 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Submit empty search	Appropriate validation message	"" (empty string)
2	Test minimum character requirement	Validation for searches < 3 characters	"NY"	Should show "minimum 3 characters"
3	Test special characters	System handles special characters gracefully	"!@#$%^&*()"	Should validate or sanitize
4	Test SQL injection attempts	No security vulnerabilities	"'; DROP TABLE--"	Security validation
5	Test extremely long input	Handles long strings appropriately	1000+ character string	Should truncate or validate
6	Verify error message clarity	Error messages are user-friendly	Various invalid inputs	Messages should be helpful

Verification Points

• Primary_Verification: System validates inputs and provides clear error messages
• Secondary_Verifications: Security validation, user-friendly messages, proper sanitization
• Negative_Verification: No system crashes or security vulnerabilities

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Test Case 9: Search Results Performance

Test Case Metadata

• Test Case ID: CSS01US14_TC_009
• Title: Verify search results load within 5 seconds of search execution
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Performance
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Performance
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Performance, MOD-ServiceCenterFinder, P1-Critical, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, SLA-Critical

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 10 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 90%
• Integration_Points: CxServices, API, Database
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Performance-Dashboard, SLA-Monitoring
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #9
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_008, CSS01US14_TC_010

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service Center Database, Search API, Network Connection
• Performance_Baseline: <5 seconds search results load
• Data_Requirements: Large dataset for comprehensive performance testing

Prerequisites

• Setup_Requirements: Performance monitoring tools configured
• User_Roles_Permissions: Standard customer access
• Test_Data: Various search terms with different result set sizes
• Prior_Test_Cases: CSS01US14_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Record baseline performance	Establish timing benchmarks	Network speed test	Document current conditions
2	Execute search with small result set	Results load within 5 seconds	"Downtown Service Center"	Time from click to display
3	Execute search with large result set	Results load within 5 seconds	"New York" (all centers)	Test with maximum expected results
4	Test concurrent user scenarios	Performance maintained under load	Multiple browser sessions	Simulate real usage
5	Test with slow network conditions	Graceful performance degradation	Throttled connection	Should still meet SLA or show loading
6	Measure and document response times	All searches complete within SLA	Various search terms	Record actual timing

Verification Points

• Primary_Verification: All search operations complete within 5 seconds
• Secondary_Verifications: Loading indicators display appropriately, no timeout errors
• Negative_Verification: No searches exceed 5-second limit

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Test Case 10: Location Permission Independence

Test Case Metadata

• Test Case ID: CSS01US14_TC_010
• Title: Verify system maintains search functionality without requiring location permissions
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Geolocation, MOD-ServiceCenterFinder, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Privacy-Compliance

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Support
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 95%
• Integration_Points: CxServices, API, Geolocation-Service
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Privacy-Compliance, Feature-Coverage
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #10
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_009, CSS01US14_TC_011

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service Center Database, Search API
• Performance_Baseline: Same performance with/without location access
• Data_Requirements: Manual search terms for testing

Prerequisites

• Setup_Requirements: Browser location permissions can be controlled
• User_Roles_Permissions: Standard customer access
• Test_Data: Search terms that don't require geolocation
• Prior_Test_Cases: CSS01US14_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Block location permissions in browser	Feature remains accessible	Browser settings	Use Chrome DevTools
2	Perform text-based search	Search functions normally	"Manhattan"	No location prompt
3	Verify all features work	Full functionality available	Various search terms	No degraded experience
4	Test with location permissions denied	Graceful fallback behavior	Deny location prompt	No error messages
5	Compare with location-enabled experience	Consistent functionality	Same searches with location enabled	Should work equally well

Verification Points

• Primary_Verification: All search functionality works without location permissions
• Secondary_Verifications: No error prompts, consistent user experience
• Negative_Verification: No location-dependent failures or reduced functionality

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Test Case 11: Consistent Service Center Display Format

Test Case Metadata

• Test Case ID: CSS01US14_TC_011
• Title: Verify service centers display in consistent, scannable format
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: UI
• Test Level: System
• Priority: P3-Medium
• Execution Phase: Acceptance
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, UI, MOD-ServiceCenterFinder, P3-Medium, Phase-Acceptance, Type-UI, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, UX-Design

Business Context

• Customer_Segment: All
• Revenue_Impact: Low
• Business_Priority: Should-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Low
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: None
• Failure_Impact: Low

Coverage Tracking

• Feature_Coverage: 98%
• Integration_Points: CxServices, UI-Components
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: UX-Quality, Design-Standards
• Trend_Tracking: No
• Executive_Visibility: No
• Customer_Impact_Level: Low

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #11
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_010, CSS01US14_TC_012

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: UI Framework, CSS Styling
• Performance_Baseline: <3 seconds UI render
• Data_Requirements: Multiple service centers for comparison

Prerequisites

• Setup_Requirements: UI components properly styled
• User_Roles_Permissions: Standard customer access
• Test_Data: Search returning multiple service centers
• Prior_Test_Cases: CSS01US14_TC_004, CSS01US14_TC_005 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Execute search returning multiple results	Multiple service centers display	"New York"
2	Verify consistent layout structure	All service centers use same layout pattern	Visual inspection	Same information hierarchy
3	Check spacing and alignment	Consistent spacing between elements	Visual inspection	Proper CSS grid/flexbox
4	Verify typography consistency	Same fonts, sizes, colors throughout	Visual inspection	Brand guidelines compliance
5	Test scannability	Information is easy to scan and compare	User experience test	Quick visual parsing
6	Check responsive behavior	Layout adapts properly to different screen sizes	Resize browser	Mobile-friendly design

Verification Points

• Primary_Verification: All service centers display in consistent, scannable format
• Secondary_Verifications: Proper visual hierarchy, responsive design, accessibility
• Negative_Verification: No inconsistent layouts or broken styling

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Test Case 12: Search Refinement Functionality

Test Case Metadata

• Test Case ID: CSS01US14_TC_012
• Title: Verify users can refine their search without losing context
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, UX, MOD-ServiceCenterFinder, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, User-Journey

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: None
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: CxServices, API, Session-Management
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: User-Experience, Feature-Completion
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #12
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_011, CSS01US14_TC_013

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Session Management, Search State Preservation
• Performance_Baseline: <3 seconds search refinement
• Data_Requirements: Related search terms for refinement testing

Prerequisites

• Setup_Requirements: Search state management functionality enabled
• User_Roles_Permissions: Standard customer access
• Test_Data: Progressive search refinement scenarios
• Prior_Test_Cases: CSS01US14_TC_002 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Perform initial broad search	Results display successfully	"New York"
2	Note search results and context	Baseline established	Document result count and centers
3	Refine search to more specific term	New results display without losing UI state	"Manhattan"
4	Verify previous search term is maintained	Search field shows last search term	Check input field value	Should show "Manhattan"
5	Test multiple refinements	Each refinement works smoothly	"Downtown" -> "Main Branch"	Progressive narrowing
6	Verify back navigation preservation	Page state maintained during navigation	Browser back/forward	Context preserved

Verification Points

• Primary_Verification: Users can refine searches without losing context or functionality
• Secondary_Verifications: Search terms preserved, UI state maintained, smooth transitions
• Negative_Verification: No context loss or broken search functionality

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Test Case 13: Service Availability Display

Test Case Metadata

• Test Case ID: CSS01US14_TC_013
• Title: Verify service availability is clearly displayed to help users choose appropriate centers
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Center Finder
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Acceptance
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, UI, Database, MOD-ServiceCenterFinder, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Service-Matching

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: CxServices, API, Database, Service-Catalog
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Service-Matching, Customer-Success
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: CSS01US14, Acceptance Criteria #13
• Related_Bugs: N/A
• Related_Test_Cases: CSS01US14_TC_012

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service Center Database, Service Catalog API
• Performance_Baseline: <3 seconds service data load
• Data_Requirements: Service centers with complete service offerings

Prerequisites

• Setup_Requirements: Service centers with comprehensive service listings
• User_Roles_Permissions: Standard customer access
• Test_Data: Service centers with various service combinations
• Prior_Test_Cases: CSS01US14_TC_005 must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Search for service centers	Results display with service information	"New York"
2	Verify minimum 3 services shown	At least 3 services visible per center	Check "Water Connection", "Billing Support", "Technical Issues"
3	Test "+2 more" expansion link	Additional services display when clicked	Click "+2 more" link	Should show all services
4	Verify service categorization	Services grouped logically and clearly labeled	Check service categories	Easy to understand groupings
5	Test service-specific search	Search by service type returns relevant centers	"Water Connection"	Centers should offer this service
6	Verify service availability accuracy	Displayed services match actual center capabilities	Cross-reference with known data	No false advertising

Verification Points

• Primary_Verification: Service availability clearly displayed for all service centers
• Secondary_Verifications: Accurate service information, expandable service lists, logical categorization
• Negative_Verification: No missing or inaccurate service information

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