O & M--Service Orders Management (AX03US01)

Complete Test Cases - Service Orders Management (AX03US01)

All Acceptance Criteria with Complete Sections

Test Case AC_001: Four KPI Cards Display and Calculation

Test Case Metadata

Test Case ID: AX03US01_AC_001
Title: Verify Four KPI Cards Display with Correct Calculations
Created By: Prachi
Created Date: 2025-08-26
Version: 1.0

Classification

Module/Feature: Service Orders Management (AX03US01)
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags

Tags: KPI-Dashboard, Calculations, Business-Rules, MOD-ServiceOrders, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Customer-Enterprise, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-Dashboard

Business Context

Customer Segment: Enterprise
Revenue Impact: High
Business Priority: Must-Have
Customer Journey: Daily-Usage
Compliance Required: Yes
SLA Related: Yes

Quality Metrics

Risk Level: Low
Complexity Level: Medium
Expected Execution Time: 3 minutes
Reproducibility Score: High
Data Sensitivity: Low
Failure Impact: Critical

Coverage Tracking

Feature Coverage: 100%
Integration Points: Dashboard-Service, KPI-Calculation-Engine
Code Module Mapped: AX
Requirement Coverage: AC #1 Complete
Cross Platform Support: Web

Stakeholder Reporting

Primary Stakeholder: Product
Report Categories: Dashboard-KPIs, Business-Rules-Validation
Trend Tracking: Yes
Executive Visibility: Yes
Customer Impact Level: High

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen Resolution: Desktop-1920x1080
Dependencies: Service Orders Database, KPI Calculation Service
Performance Baseline: KPI calculations under 1 second
Data Requirements: Service orders with various statuses and dates

Prerequisites

Setup Requirements: Service orders database populated with test data
User Roles Permissions: O&M Manager with dashboard access
Test Data:
- 10 orders with Status IN ('Open', 'In Progress', 'On Hold')
- 3 orders with past due dates and incomplete status
- 5 orders with Priority IN ('High', 'Critical') and incomplete status
- Orders completed in current month with known resolution times
Prior Test Cases: Authentication successful

Test Procedure

Step	Action	Expected Result	Test Data	comment
1	Navigate AX>>O & M>> Service Orders dashboard	Dashboard displays exactly four KPI cards: Open Orders, Overdue Orders, Avg. Resolution Time, High Priority	N/A	AC #1
2	Verify Open Orders KPI	Shows COUNT(Service Orders) where Status IN ('Open', 'In Progress', 'On Hold')	Expected: 10	AC #1
3	Verify Overdue Orders KPI	Shows COUNT(Service Orders) where Status NOT IN ('Completed', 'Cancelled') AND DueDate < CurrentDate	Expected: 3	AC #1
4	Verify Avg. Resolution Time KPI	Shows AVG(CompletionDate - CreationDate) for Status = 'Completed' in current month, in days	Expected: Based on test data	AC #1
5	Verify High Priority KPI	Shows COUNT(Service Orders) where Priority IN ('High', 'Critical') AND Status NOT IN ('Completed', 'Cancelled')	Expected: 5	AC #1
6	Create new order and refresh	All relevant KPIs update to reflect new data	New test order	AC #1

Verification Points

Primary Verification: All four KPI cards display with mathematically correct values
Secondary Verifications: KPIs update in real-time, Performance within baseline
Negative Verification: No extra KPI cards displayed, Cancelled orders excluded from calculations

Test Case AC_002: Service Orders List with Search and Filter

Test Case Metadata

Test Case ID: AX03US01_AC_002
Title: Verify Service Orders List Display with Search and Filter Capabilities
Created By: Prachi
Created Date: 2025-08-26
Version: 1.0

Classification

Module/Feature: Service Orders Management (AX03US01)
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags

Tags: List-Display, Search-Filter, Data-Operations, MOD-ServiceOrders, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-QA, Customer-Enterprise, Risk-Low, Business-High

Business Context

Customer Segment: Enterprise
Revenue Impact: High
Business Priority: Must-Have
Customer Journey: Daily-Usage
Compliance Required: No
SLA Related: No

Quality Metrics

Risk Level: Low
Complexity Level: Medium
Expected Execution Time: 4 minutes
Reproducibility Score: High
Data Sensitivity: Low
Failure Impact: High

Coverage Tracking

Feature Coverage: 100%
Integration Points: Search-Service, Filter-Engine, Database-Query
Code Module Mapped: AX
Requirement Coverage: AC #2 Complete
Cross Platform Support: Web

Stakeholder Reporting

Primary Stakeholder: QA
Report Categories: Search-Functionality, Filter-Operations
Trend Tracking: No
Executive Visibility: No
Customer Impact Level: High

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen Resolution: Desktop-1920x1080
Dependencies: Service Orders Database, Search Service
Performance Baseline: Search results under 500ms
Data Requirements: Multiple service orders with varied Order IDs, locations, and statuses

Prerequisites

Setup Requirements: Service orders with diverse data for testing search/filter
User Roles Permissions: O&M Manager with view permissions
Test Data:
- Service orders with Order IDs: SO-1138, SO-1139, SO-1140
- Assets: PMP-042, TRF-018, VLV-001
- Locations: North Pumping Station, Distribution Center, Treatment Plant
- Statuses: Open, In Progress, Completed, On Hold
- Priorities: Low, Medium, High, Critical
Prior Test Cases: Dashboard access validated

Test Procedure

Step	Action	Expected Result	Test Data	comment
1	Navigate to Service Orders dashboard	Complete list of all service orders displayed in table format	All test orders	AC #2
2	Enter "SO-1138" in search bar	Search works across Order ID field, shows only SO-1138	Search: "SO-1138"	AC #2
3	Clear and search "PMP-042"	Search works across Ref ID/Name field, shows orders with PMP-042	Search: "PMP-042"	AC #2
4	Clear and search "North Pumping"	Search works across Location field, shows matching location orders	Search: "North Pumping"	AC #2
5	Click Filters button	Filter dropdown opens with Status, Priority, Assigned To, Date Range options	N/A	AC #2
6	Apply Status filter = "In Progress"	List shows only orders with In Progress status	Filter: Status = In Progress	AC #2
7	Add Priority filter = "High" while keeping Status	Shows orders that are both In Progress AND High priority	Multiple filters active	AC #2
8	Apply Date Range filter = "Last 7 days"	Results further filtered by creation date	Filter: Last 7 days	AC #2
9	Clear all filters	Full list of service orders restored	N/A	AC #2
10	Combine search "PUMP" with Priority filter "High"	Shows orders containing "PUMP" with High priority only	Search + Filter combination	AC #2

Verification Points

Primary Verification: All service orders displayed, search and filter work correctly
Secondary Verifications: Results update in real-time, Multiple filters work together
Negative Verification: No results displayed when criteria don't match any orders

Test Case AC_003: Priority, Status, and Overdue Visual Indicators

Test Case Metadata

Test Case ID: AX03US01_AC_003
Title: Verify Color-Coded Priority, Status, and Overdue Indicators
Created By: Prachi
Created Date: 2025-08-26
Version: 1.0

Classification

Module/Feature: Service Orders Management (AX03US01)
Test Type: UI/UX
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags

Tags: Visual-Indicators, Color-Coding, UI-UX, MOD-ServiceOrders, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-QA, Customer-Enterprise, Risk-Low, Business-Medium

Business Context

Customer Segment: Enterprise
Revenue Impact: Medium
Business Priority: Should-Have
Customer Journey: Daily-Usage
Compliance Required: No
SLA Related: No

Quality Metrics

Risk Level: Low
Complexity Level: Low
Expected Execution Time: 2 minutes
Reproducibility Score: High
Data Sensitivity: Low
Failure Impact: Medium

Coverage Tracking

Feature Coverage: 100%
Integration Points: UI-Theme-Service, Color-Scheme-Framework
Code Module Mapped: AX
Requirement Coverage: AC #3 Complete
Cross Platform Support: Web

Stakeholder Reporting

Primary Stakeholder: QA
Report Categories: UI-Validation, Visual-Design
Trend Tracking: No
Executive Visibility: No
Customer Impact Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen Resolution: Desktop-1920x1080
Dependencies: UI Framework, CSS Styling
Performance Baseline: Page render under 2 seconds
Data Requirements: Orders with different priorities, statuses, and due dates

Prerequisites

Setup Requirements: Service orders with varied priorities and statuses
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