Credit Notes Management (CSS01US06)

Total test cases - 36

Total Acceptance criteria- 36

Total Coverage -100%

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Test Case 1: Comprehensive Credit Notes List Display (AC001)

Test Case Metadata

Test Case ID: CSS01US06_TC_001
Title: Verify system displays comprehensive list of all credit notes associated with customer's account
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Feature-Completion
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC001
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_002, CSS01US06_TC_021

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Customer Database, Credit Notes Service, Authentication Service
Performance_Baseline: < 3 seconds page load
Data_Requirements: Customer account with multiple credit notes

Prerequisites

Setup_Requirements: Valid customer account with associated credit notes
User_Roles_Permissions: Authenticated customer with account access
Test_Data: Customer ID: CUST001, Credit Notes: CN-10001, CN-10002, CN-10003
Prior_Test_Cases: User authentication validation

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login to customer portal	User successfully logged in	Email: customer@utility.com, Password: Test123!	Verify authentication
2	Navigate to Billing & Payments section	Billing dashboard loads	N/A	Check navigation
3	Click on "Credit Notes" tab	Credit Notes page loads	N/A	Verify tab functionality
4	Verify all customer credit notes displayed	All customer credit notes visible in list format	CN-10001, CN-10002, CN-10003	Check data completeness
5	Verify only customer's credit notes shown	No credit notes from other customers displayed	Customer CUST001 data only	Test data isolation

Verification Points

Primary_Verification: All credit notes associated with customer account are displayed in comprehensive list
Secondary_Verifications: Data completeness, correct customer association, no unauthorized data
Negative_Verification: No credit notes from other customers displayed, no missing credit notes

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Test Case 2: Credit Notes Table Columns Display (AC002)

Test Case Metadata

Test Case ID: CSS01US06_TC_002
Title: Verify system shows credit note number, amount, remaining balance, reason, status, creation date, and linked payment for each entry
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UI-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC002
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Customer Database, Credit Notes Service
Performance_Baseline: < 2 seconds
Data_Requirements: Customer with credit notes containing all required fields

Prerequisites

Setup_Requirements: Credit notes page loaded
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001: $45.50, Active, Overpayment, Apr 20, 2025, R-5001
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Credit Notes page	Page loads with table structure	N/A	Verify table display
2	Verify "Credit Note #" column	Credit note numbers displayed	CN-10001, CN-10002, CN-10003	Check column 1
3	Verify "Amount" column	Original amounts displayed with currency	$45.50, $25.00, $75.20	Check column 2
4	Verify "Remaining" column	Remaining balances displayed	$45.50, $0.00, $45.20	Check column 3
5	Verify "Reason" column	Credit reasons displayed	Overpayment, Billing Adjustment, Duplicate Payment	Check column 4
6	Verify "Status" column	Status values displayed	Active, Applied, Active	Check column 5
7	Verify "Created Date" column	Creation dates displayed	Apr 20, 2025, Apr 18, 2025, Apr 15, 2025	Check column 6
8	Verify "Linked Payment" column	Payment references displayed	R-5001, R-5002, R-5003	Check column 7

Verification Points

Primary_Verification: All required columns displayed with correct data for each credit note entry
Secondary_Verifications: Data formatting, column alignment, data accuracy
Negative_Verification: No missing columns, no extra unnecessary columns

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Test Case 3: Search Functionality Across All Fields (AC003)

Test Case Metadata

Test Case ID: CSS01US06_TC_003
Title: Verify system provides search functionality that works across all credit note fields
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Feature-Validation
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC003
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_002

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Search Service
Performance_Baseline: < 1 second search response
Data_Requirements: Multiple credit notes with different attributes

Prerequisites

Setup_Requirements: Credit notes page with search functionality
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001, CN-10002, CN-10003 with various attributes
Prior_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_002

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Search bar visible and functional	N/A	Verify search UI
2	Search by credit note number	Only matching credit note displayed	"CN-10001"	Test field 1 search
3	Search by amount	Credit notes with matching amount shown	"45.50"	Test field 2 search
4	Search by reason	Credit notes with matching reason displayed	"Overpayment"	Test field 3 search
5	Search by status	Credit notes with matching status shown	"Active"	Test field 4 search
6	Search by creation date	Credit notes with matching date displayed	"Apr 20"	Test field 5 search
7	Search by payment reference	Credit notes with matching payment shown	"R-5001"	Test field 6 search
8	Test partial text search	Results containing partial match displayed	"CN-"	Test partial matching
9	Test case insensitive search	Results displayed regardless of case	"active"	Test case handling
10	Clear search	All credit notes displayed again	Clear button	Test search reset

Verification Points

Primary_Verification: Search functionality works across all credit note fields
Secondary_Verifications: Search accuracy, partial matching, case insensitivity, performance
Negative_Verification: No irrelevant results displayed, proper error handling for no matches

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Test Case 4: Table Column Sorting (AC004)

Test Case Metadata

Test Case ID: CSS01US06_TC_004
Title: Verify system allows sorting by any column in the credit notes table
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Feature-Validation
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC004
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_002

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service
Performance_Baseline: < 2 seconds sort response
Data_Requirements: Multiple credit notes for sorting validation

Prerequisites

Setup_Requirements: Credit notes page with sortable columns
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001, CN-10002, CN-10003 with varying dates and amounts
Prior_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_002

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Sortable column headers visible	N/A	Verify sort icons
2	Sort by Credit Note # ascending	Data sorted alphabetically ascending	CN-10001, CN-10002, CN-10003	Test alpha sort
3	Sort by Credit Note # descending	Data sorted alphabetically descending	CN-10003, CN-10002, CN-10001	Test reverse alpha
4	Sort by Amount ascending	Data sorted numerically ascending	$25.00, $45.50, $75.20	Test numeric sort
5	Sort by Amount descending	Data sorted numerically descending	$75.20, $45.50, $25.00	Test reverse numeric
6	Sort by Remaining ascending	Data sorted by remaining balance	$0.00, $45.20, $45.50	Test balance sort
7	Sort by Status	Data sorted by status value	Active, Active, Applied	Test status sort
8	Sort by Created Date ascending	Data sorted chronologically	Apr 15, Apr 18, Apr 20	Test date sort
9	Sort by Created Date descending	Data sorted reverse chronologically	Apr 20, Apr 18, Apr 15	Test reverse date
10	Verify sort indicators	Sort direction arrows displayed correctly	Up/Down arrows	Test UI feedback

Verification Points

Primary_Verification: All table columns allow sorting in ascending/descending order
Secondary_Verifications: Sort indicators, data integrity, performance
Negative_Verification: No data loss during sorting, proper data type handling

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Test Case 5: Detail View Information Display (AC005)

Test Case Metadata

Test Case ID: CSS01US06_TC_005
Title: Verify system displays detailed information when clicking on view/details action
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Feature-Completion
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC005
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_002

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Modal UI Component
Performance_Baseline: < 2 seconds modal load
Data_Requirements: Credit note with complete details

Prerequisites

Setup_Requirements: Credit notes page with detail view functionality
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001 with all details populated
Prior_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_002

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Credit notes list displayed	N/A	Verify page load
2	Locate view/details action button	Action button visible for each credit note	View icon or Details button	Test UI element
3	Click view/details for CN-10001	Detail modal/page opens	CN-10001	Test action trigger
4	Verify detailed information displayed	Comprehensive credit note details shown	All CN-10001 details	Test detail display
5	Verify modal/page functionality	Detail view functions properly	Modal controls	Test functionality
6	Close detail view	Returns to credit notes list	Close button/back navigation	Test navigation

Verification Points

Primary_Verification: Detailed information displayed when clicking view/details action
Secondary_Verifications: Modal functionality, data completeness, navigation
Negative_Verification: No errors when opening details, proper modal behavior

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Test Case 6: Financial Details Display (AC006)

Test Case Metadata

Test Case ID: CSS01US06_TC_006
Title: Verify system shows financial details including original amount, remaining balance, applied amount, and usage percentage
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Business-Logic-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC006
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_005, CSS01US06_TC_007

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Calculation Engine
Performance_Baseline: < 2 seconds detail load
Data_Requirements: Credit note with financial data

Prerequisites

Setup_Requirements: Credit note detail view accessible
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001: Original $45.50, Applied $0.00, Remaining $45.50, Usage 0.0%
Prior_Test_Cases: CSS01US06_TC_005

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Detail view loads successfully	CN-10001	Verify access
2	Verify Original Amount display	Original credit amount clearly shown	$45.50	Test amount display
3	Verify Remaining Balance display	Current remaining balance shown	$45.50	Test balance display
4	Verify Applied Amount display	Total applied amount shown	$0.00	Test applied display
5	Verify Usage Percentage display	Usage percentage calculated and shown	0.0%	Test percentage display
6	Verify financial data accuracy	All financial details mathematically correct	Calculation validation	Test accuracy

Verification Points

Primary_Verification: All financial details (original amount, remaining balance, applied amount, usage percentage) displayed
Secondary_Verifications: Data accuracy, formatting, calculation correctness
Negative_Verification: No missing financial information, no calculation errors

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Test Case 7: Remaining Balance Calculation (AC007)

Test Case Metadata

Test Case ID: CSS01US06_TC_007
Title: Verify system calculates remaining balance as (Original Amount - Applied Amount)
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Business-Logic-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC007
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_006, CSS01US06_TC_008

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Calculation Engine
Performance_Baseline: < 1 second calculation
Data_Requirements: Credit notes with various applied amounts

Prerequisites

Setup_Requirements: Credit notes with different applied amounts
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001: $45.50 original, $0.00 applied; CN-10002: $25.00 original, $25.00 applied; CN-10003: $75.20 original, $30.00 applied
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page loads with credit notes	N/A	Verify data load
2	Check CN-10001 remaining balance	Shows $45.50 ($45.50 - $0.00)	Original: $45.50, Applied: $0.00, Expected: $45.50	Test full balance
3	Check CN-10002 remaining balance	Shows $0.00 ($25.00 - $25.00)	Original: $25.00, Applied: $25.00, Expected: $0.00	Test zero balance
4	Check CN-10003 remaining balance	Shows $45.20 ($75.20 - $30.00)	Original: $75.20, Applied: $30.00, Expected: $45.20	Test partial balance
5	Verify calculation formula	Remaining = Original - Applied for all	Mathematical validation	Test formula
6	Verify calculation accuracy	All calculations mathematically correct	Precision validation	Test accuracy

Verification Points

Primary_Verification: Remaining balance calculated as (Original Amount - Applied Amount)
Secondary_Verifications: Calculation accuracy, decimal precision, consistent application
Negative_Verification: No negative balances, no calculation errors

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Test Case 8: Usage Percentage Calculation (AC008)

Test Case Metadata

Test Case ID: CSS01US06_TC_008
Title: Verify system calculates usage percentage as (Applied Amount / Original Amount) × 100
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Business-Logic-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC008
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_006, CSS01US06_TC_007

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Calculation Engine
Performance_Baseline: < 1 second calculation
Data_Requirements: Credit notes with various usage percentages

Prerequisites

Setup_Requirements: Credit notes with different applied amounts
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001: 0% usage (0/45.50), CN-10002: 100% usage (25/25), CN-10003: 40% usage (30/75.20)
Prior_Test_Cases: CSS01US06_TC_006, CSS01US06_TC_007

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open detail view for CN-10001	Usage percentage shows 0.0%	Applied: $0.00, Original: $45.50, Expected: 0.0%	Test zero usage
2	Open detail view for CN-10002	Usage percentage shows 100.0%	Applied: $25.00, Original: $25.00, Expected: 100.0%	Test full usage
3	Open detail view for CN-10003	Usage percentage shows 39.9%	Applied: $30.00, Original: $75.20, Expected: 39.9%	Test partial usage
4	Verify calculation formula	Usage % = (Applied / Original) × 100	Mathematical validation	Test formula
5	Verify percentage formatting	Percentage displayed with decimal places	Format: XX.X%	Test formatting
6	Verify percentage symbol	"%" symbol displayed after number	Symbol validation	Test symbol

Verification Points

Primary_Verification: Usage percentage calculated as (Applied Amount / Original Amount) × 100
Secondary_Verifications: Decimal precision, percentage formatting, mathematical accuracy
Negative_Verification: No percentage > 100%, no calculation errors

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Test Case 9: Remaining Balance Boundary Validation (AC009)

Test Case Metadata

Test Case ID: CSS01US06_TC_009
Title: Verify system ensures remaining balance never exceeds original credit amount
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Business-Logic-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC009
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_007, CSS01US06_TC_008

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Validation Engine
Performance_Baseline: < 1 second validation
Data_Requirements: Credit notes with boundary conditions

Prerequisites

Setup_Requirements: Credit notes with boundary conditions
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001: $100.00 original, various applied amounts
Prior_Test_Cases: CSS01US06_TC_007, CSS01US06_TC_008

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page loads successfully	N/A	Verify baseline
2	Check credit note with no application	Remaining balance equals original amount	Original: $100.00, Applied: $0.00, Remaining: $100.00	Test maximum remaining
3	Check credit note with full application	Remaining balance shows $0.00	Original: $100.00, Applied: $100.00, Remaining: $0.00	Test minimum remaining
4	Check credit note with partial application	Remaining balance within valid range	Original: $100.00, Applied: $50.00, Remaining: $50.00	Test valid range
5	Verify boundary validation	System prevents remaining > original	Mathematical validation	Test boundary
6	Verify no negative remaining balance	System prevents negative values	Validation check	Test negative prevention

Verification Points

Primary_Verification: Remaining balance never exceeds original credit amount
Secondary_Verifications: Boundary validation, data integrity, validation rules
Negative_Verification: No remaining balance > original amount, no negative values

---

Test Case 10: Customer Billing Currency Display (AC010)

Test Case Metadata

Test Case ID: CSS01US06_TC_010
Title: Verify system displays all monetary amounts in customer's billing currency
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Localization-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC010
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_002, CSS01US06_TC_006

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Currency Service, Localization Service
Performance_Baseline: < 2 seconds
Data_Requirements: Customer with USD billing currency

Prerequisites

Setup_Requirements: Customer account with USD billing currency
User_Roles_Permissions: Authenticated customer
Test_Data: Customer billing currency: USD
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page loads with currency formatting	N/A	Verify display
2	Check original amount formatting	Shows $45.50 with USD symbol	Amount: $45.50	Test currency symbol
3	Check remaining balance formatting	Shows $45.50 with USD symbol	Remaining: $45.50	Test consistency
4	Check applied amount formatting	Shows $0.00 with USD symbol	Applied: $0.00	Test zero format
5	Verify decimal places	All amounts show 2 decimal places	XX.XX format	Test precision
6	Check detail view currency	Modal shows same currency format	Detail view amounts	Test consistency
7	Verify currency consistency	All monetary displays use same currency	USD throughout	Test uniformity

Verification Points

Primary_Verification: All monetary amounts displayed in customer's billing currency
Secondary_Verifications: Currency symbol, decimal places, formatting consistency
Negative_Verification: No mixed currencies, no formatting errors

---

Test Case 11: Credit Application History Display (AC011)

Test Case Metadata

Test Case ID: CSS01US06_TC_011
Title: Verify system displays complete credit application history for each credit note
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Feature-Completion
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC011
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_005, CSS01US06_TC_012

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Application History Service
Performance_Baseline: < 3 seconds history load
Data_Requirements: Credit note with multiple applications

Prerequisites

Setup_Requirements: Credit note with application history
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10003 with 3 applications
Prior_Test_Cases: CSS01US06_TC_005

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open detail view for CN-10003	Modal opens with application history section	CN-10003	Verify detail view
2	Locate application history section	"Credit Applications" or similar section visible	Section header	Verify section
3	Check application completeness	All applications for credit note displayed	App1, App2, App3	Test completeness
4	Verify application details	Each application shows complete information	Date, Type, Reference, Amount, Applied By	Test details
5	Check historical accuracy	Application data matches historical records	Historical validation	Test accuracy
6	Verify data integrity	No missing or duplicate applications	Data validation	Test integrity

Verification Points

Primary_Verification: Complete credit application history displayed for each credit note
Secondary_Verifications: Data completeness, historical accuracy, detail comprehensiveness
Negative_Verification: No missing applications, no duplicate entries

---

Test Case 12: Application Date Display (AC012)

Test Case Metadata

Test Case ID: CSS01US06_TC_012
Title: Verify system shows date applied for each credit application instance
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 6%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Data-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC012
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_013

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Date Service
Performance_Baseline: < 2 seconds
Data_Requirements: Credit applications with applied dates

Prerequisites

Setup_Requirements: Credit note with applied dates
User_Roles_Permissions: Authenticated customer
Test_Data: Applications with dates: Apr 15, 2025; Apr 18, 2025; Apr 20, 2025
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history visible	CN-10003	Verify access
2	Check first application date	Date applied displayed	Apr 15, 2025	Test date 1
3	Check second application date	Date applied displayed	Apr 18, 2025	Test date 2
4	Check third application date	Date applied displayed	Apr 20, 2025	Test date 3
5	Verify date format	Dates in MMM DD, YYYY format	Apr 15, 2025	Test formatting
6	Check date accuracy	Dates match application records	Historical data	Test accuracy
7	Verify date completeness	All applications have dates	No missing dates	Test completeness

Verification Points

Primary_Verification: Date applied shown for each credit application instance
Secondary_Verifications: Date format, accuracy, completeness
Negative_Verification: No missing dates, no incorrect formatting

---

Test Case 13: Application Type Display (AC013)

Test Case Metadata

Test Case ID: CSS01US06_TC_013
Title: Verify system displays application type (Bill Offset, Payment Credit, Manual Adjustment, Automatic Application)
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Data-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC013
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_012

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Application Type Service
Performance_Baseline: < 2 seconds
Data_Requirements: Credit applications with different types

Prerequisites

Setup_Requirements: Credit applications with various types
User_Roles_Permissions: Authenticated customer
Test_Data: Applications: Bill Offset, Payment Credit, Manual Adjustment, Automatic Application
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history visible	CN-10003	Verify access
2	Check Bill Offset application	Type displayed as "Bill Offset"	Application Type: Bill Offset	Test type 1
3	Check Payment Credit application	Type displayed as "Payment Credit"	Application Type: Payment Credit	Test type 2
4	Check Manual Adjustment application	Type displayed as "Manual Adjustment"	Application Type: Manual Adjustment	Test type 3
5	Check Automatic Application	Type displayed as "Automatic Application"	Application Type: Automatic Application	Test type 4
6	Verify type consistency	Same types display consistently	Multiple applications	Test consistency
7	Check type completeness	All applications have type specified	No missing types	Test completeness

Verification Points

Primary_Verification: Application type displayed for each credit application
Secondary_Verifications: Type accuracy, consistency, completeness
Negative_Verification: No missing types, no incorrect type labels

---

Test Case 14: Application Reference Number Display (AC014)

Test Case Metadata

Test Case ID: CSS01US06_TC_014
Title: Verify system shows reference number (bill number or payment reference) for each application
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 6%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Data-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC014
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_013

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Reference Service
Performance_Baseline: < 2 seconds
Data_Requirements: Credit applications with reference numbers

Prerequisites

Setup_Requirements: Credit applications with bill/payment references
User_Roles_Permissions: Authenticated customer
Test_Data: References: BILL-001, PAY-002, BILL-003
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history visible	CN-10003	Verify access
2	Check bill reference	Bill number displayed	Reference: BILL-001	Test bill reference
3	Check payment reference	Payment reference displayed	Reference: PAY-002	Test payment reference
4	Check additional reference	Reference number displayed	Reference: BILL-003	Test reference 3
5	Verify reference format	References properly formatted	BILL-001, PAY-002	Test formatting
6	Check reference accuracy	References match application records	Historical data	Test accuracy
7	Verify reference completeness	All applications have references	No missing references	Test completeness

Verification Points

Primary_Verification: Reference number displayed for each application
Secondary_Verifications: Reference format, accuracy, completeness
Negative_Verification: No missing references, no incorrect formatting

---

Test Case 15: Applied Amount Display (AC015)

Test Case Metadata

Test Case ID: CSS01US06_TC_015
Title: Verify system displays applied amount for each individual application
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Business-Logic-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC015
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_014

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Amount Calculation Service
Performance_Baseline: < 2 seconds
Data_Requirements: Credit applications with applied amounts

Prerequisites

Setup_Requirements: Credit applications with applied amounts
User_Roles_Permissions: Authenticated customer
Test_Data: Applications: $15.00, $10.00, $5.00
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history visible	CN-10003	Verify access
2	Check first application amount	Applied amount displayed	$15.00	Test amount 1
3	Check second application amount	Applied amount displayed	$10.00	Test amount 2
4	Check third application amount	Applied amount displayed	$5.00	Test amount 3
5	Verify currency formatting	Amounts show currency symbol	$15.00, $10.00, $5.00	Test formatting
6	Verify amount accuracy	Applied amounts match records	Historical validation	Test accuracy
7	Check amount completeness	All applications show amounts	No missing amounts	Test completeness

Verification Points

Primary_Verification: Applied amount displayed for each individual application
Secondary_Verifications: Currency formatting, amount accuracy, completeness
Negative_Verification: No missing amounts, no formatting errors

---

Test Case 16: Applied By Information Display (AC016)

Test Case Metadata

Test Case ID: CSS01US06_TC_016
Title: Verify system shows "applied by" information indicating system or user who processed application
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 6%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Audit-Trail
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC016
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_015

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, User Service
Performance_Baseline: < 2 seconds
Data_Requirements: Credit applications with applied by information

Prerequisites

Setup_Requirements: Credit applications with system/user applied by data
User_Roles_Permissions: Authenticated customer
Test_Data: Applied by: System, John Doe, Auto-Process
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history visible	CN-10003	Verify access
2	Check system applied entry	Shows "System" as applied by	Applied By: System	Test system entry
3	Check user applied entry	Shows user name as applied by	Applied By: John Doe	Test user entry
4	Check automated process entry	Shows process name as applied by	Applied By: Auto-Process	Test process entry
5	Verify information accuracy	Applied by information matches records	Historical data	Test accuracy
6	Check information completeness	All applications have applied by info	No missing info	Test completeness

Verification Points

Primary_Verification: "Applied by" information displayed for each application
Secondary_Verifications: Information accuracy, completeness, consistency
Negative_Verification: No missing applied by information, no incorrect data

---

Test Case 17: Chronological Order of Applications (AC017)

Test Case Metadata

Test Case ID: CSS01US06_TC_017
Title: Verify system maintains chronological order of credit applications (most recent first)
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Data-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC017
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_012

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Sorting Service
Performance_Baseline: < 2 seconds
Data_Requirements: Credit applications with different dates

Prerequisites

Setup_Requirements: Credit applications with different application dates
User_Roles_Permissions: Authenticated customer
Test_Data: Applications: Apr 20, 2025; Apr 18, 2025; Apr 15, 2025
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history visible	CN-10003	Verify access
2	Check first application date	Most recent date shown first	Apr 20, 2025	Test recent first
3	Check second application date	Second most recent date shown	Apr 18, 2025	Test ordering
4	Check third application date	Oldest date shown last	Apr 15, 2025	Test chronological
5	Verify sort order	Applications sorted newest to oldest	Descending date order	Test sort logic
6	Check order consistency	Same ordering maintained across views	Consistent order	Test consistency

Verification Points

Primary_Verification: Credit applications maintained in chronological order (most recent first)
Secondary_Verifications: Sort logic, date accuracy, consistent ordering
Negative_Verification: No incorrect sorting, no missing applications

---

Test Case 18: Status Indicator Color Coding (AC018)

Test Case Metadata

Test Case ID: CSS01US06_TC_018
Title: Verify system uses consistent status indicators with appropriate color coding (Active=Blue, Applied=Green)
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, MOD-CreditNotes, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Low, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: CxServices, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, UI-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC018
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_002

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: CSS Framework, UI Components
Performance_Baseline: < 1 second render
Data_Requirements: Credit notes with different statuses

Prerequisites

Setup_Requirements: Credit notes with Active and Applied statuses
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001: Active, CN-10002: Applied
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page loads with status indicators	N/A	Verify UI load
2	Verify CN-10001 status color	"Active" displayed in blue color	Status: Active, Color: Blue	Test active color
3	Verify CN-10002 status color	"Applied" displayed in green color	Status: Applied, Color: Green	Test applied color
4	Check color consistency	Same statuses have same colors	Multiple Active/Applied entries	Test consistency
5	Verify color accessibility	Colors meet accessibility standards	Color contrast validation	Test accessibility
6	Check status text readability	Text readable against background	Text visibility	Test readability

Verification Points

Primary_Verification: Status colors match specification (Active=Blue, Applied=Green)
Secondary_Verifications: Color consistency, accessibility compliance, readability
Negative_Verification: No incorrect colors, no missing color coding

---

Test Case 19: Automatic Status Updates (AC019)

Test Case Metadata

Test Case ID: CSS01US06_TC_019
Title: Verify system updates status automatically based on remaining balance (Active → Partially Applied → Fully Applied)
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Business-Logic-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC019
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_007, CSS01US06_TC_018

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Status Management Service
Performance_Baseline: < 2 seconds status update
Data_Requirements: Credit notes with various remaining balances

Prerequisites

Setup_Requirements: Credit notes with different remaining balances
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001: $45.50 remaining (Active), CN-10002: $0.00 remaining (Applied), CN-10003: $30.00 remaining (Partially Applied)
Prior_Test_Cases: CSS01US06_TC_007

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page loads with current statuses	N/A	Verify baseline
2	Check CN-10001 status	Shows "Active" (full remaining balance)	Remaining: $45.50, Status: Active	Test active status
3	Check CN-10002 status	Shows "Applied" (zero remaining balance)	Remaining: $0.00, Status: Applied	Test applied status
4	Check CN-10003 status	Shows "Partially Applied" (partial remaining)	Remaining: $30.00, Status: Partially Applied	Test partial status
5	Verify status logic	Status matches remaining balance condition	All credit notes	Test logic
6	Check automatic updates	Status updates without manual intervention	System automation	Test automation

Verification Points

Primary_Verification: Status updates automatically based on remaining balance
Secondary_Verifications: Status logic accuracy, automatic processing, consistency
Negative_Verification: No incorrect status assignments, no manual intervention required

---

Test Case 20: Local Timezone Date Display (AC020)

Test Case Metadata

Test Case ID: CSS01US06_TC_020
Title: Verify system displays creation dates in customer's local timezone format
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, MOD-CreditNotes, P3-Medium, Phase-Acceptance, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 6%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Localization-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US06-AC020
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_002

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Timezone Service, Date Formatting Service
Performance_Baseline: < 2 seconds
Data_Requirements: Customer with EST timezone

Prerequisites

Setup_Requirements: Customer account with EST timezone setting
User_Roles_Permissions: Authenticated customer
Test_Data: Customer timezone: EST, Created dates in UTC
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page loads with timezone-adjusted dates	N/A	Verify display
2	Check creation date format	Shows "Apr 20, 2025" in local timezone	Created: Apr 20, 2025 EST	Test format
3	Verify timezone adjustment	Date reflects customer's timezone	UTC to EST conversion	Test conversion
4	Check date consistency	All dates use same timezone	All creation dates	Test consistency
5	Verify format standards	Dates follow MMM DD, YYYY format	Apr 20, 2025	Test formatting
6	Check timezone accuracy	Timezone conversion mathematically correct	Time zone math	Test accuracy

Verification Points

Primary_Verification: Creation dates displayed in customer's local timezone format
Secondary_Verifications: Timezone conversion accuracy, format consistency
Negative_Verification: No UTC dates displayed, no timezone errors

---

Test Case 21: Customer Data Access Prevention (AC021)

Test Case Metadata

Test Case ID: CSS01US06_TC_021
Title: Verify system prevents access to other customers' credit note information
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: CxServices, API, Authentication
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Validation, Compliance-Report
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC021
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_022

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication Service, Authorization Service, Customer Database
Performance_Baseline: < 2 seconds access check
Data_Requirements: Multiple customer accounts with credit notes

Prerequisites

Setup_Requirements: Two customer accounts with different credit notes
User_Roles_Permissions: Authenticated customers with different account IDs
Test_Data: Customer A: CUST001, Customer B: CUST002
Prior_Test_Cases: User authentication validation

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login as Customer A	Successfully logged in	Email: customerA@utility.com, Password: Test123!	Verify first user
2	Navigate to Credit Notes	Customer A's credit notes displayed	CN-10001, CN-10002	Verify own data
3	Note Customer A's credit notes	Record credit note IDs	CN-10001, CN-10002	Document baseline
4	Logout from Customer A	Successfully logged out	N/A	Clean session
5	Login as Customer B	Successfully logged in	Email: customerB@utility.com, Password: Test123!	Verify second user
6	Navigate to Credit Notes	Customer B's credit notes displayed	CN-20001, CN-20002	Verify own data
7	Verify no Customer A data	Customer A's credit notes not visible	CN-10001, CN-10002 not shown	Test data isolation
8	Try direct API call	Access denied for other customer data	API security test	Test API security

Verification Points

Primary_Verification: Customer can only see their own credit notes
Secondary_Verifications: API security, data isolation, session management
Negative_Verification: No unauthorized data access, no data leakage

---

Test Case 22: Audit Trail Maintenance (AC022)

Test Case Metadata

Test Case ID: CSS01US06_TC_022
Title: Verify system maintains audit trails for all credit note access
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: CxServices, API, Audit System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Validation, Compliance-Report
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC022
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_021, CSS01US06_TC_023

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Audit Service, Logging Service, Database
Performance_Baseline: < 1 second audit log
Data_Requirements: Customer with audit trail requirements

Prerequisites

Setup_Requirements: Audit trail system enabled
User_Roles_Permissions: Authenticated customer
Test_Data: Customer ID: CUST001, Session ID: SESSION123
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page load logged in audit trail	User: CUST001, Action: Page Access	Test page access
2	View credit note details	Detail view logged in audit trail	User: CUST001, Action: Detail View, CN: CN-10001	Test detail access
3	Perform search operation	Search logged in audit trail	User: CUST001, Action: Search, Query: "Active"	Test search access
4	Check audit log entries	All actions recorded with timestamp	Timestamp, User, Action, Details	Test logging
5	Verify audit data integrity	Log entries accurate and complete	Complete audit records	Test accuracy
6	Check audit persistence	Audit logs maintained over time	Historical audit data	Test persistence

Verification Points

Primary_Verification: Audit trails maintained for all credit note access
Secondary_Verifications: Log completeness, timestamp accuracy, data integrity
Negative_Verification: No missing audit entries, no unauthorized access

---

Test Case 23: Additional Authentication for Sensitive Details (AC023)

Test Case Metadata

Test Case ID: CSS01US06_TC_023
Title: Verify system requires additional authentication for accessing sensitive credit details
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: CxServices, API, Authentication System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Validation, Compliance-Report
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC023
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_021, CSS01US06_TC_022

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication Service, Security Service
Performance_Baseline: < 3 seconds authentication
Data_Requirements: Customer with sensitive credit details

Prerequisites

Setup_Requirements: Sensitive credit details requiring additional authentication
User_Roles_Permissions: Authenticated customer
Test_Data: Customer with sensitive credit note details
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page loads normally	N/A	Verify baseline
2	Click on sensitive credit note details	Additional authentication prompt displayed	CN-10001 sensitive details	Test prompt
3	Enter additional authentication	Authentication verified	Password/PIN verification	Test verification
4	Access sensitive details	Sensitive information displayed	Detailed financial information	Test access
5	Verify security measures	Access logged and secured	Audit trail entry	Test security
6	Test authentication bypass	Cannot access without proper auth	Security validation	Test bypass prevention

Verification Points

Primary_Verification: Additional authentication required for sensitive credit details
Secondary_Verifications: Authentication process, security logging, access control
Negative_Verification: No unauthorized access, no bypass of authentication

---

Test Case 24: Session Security Maintenance

Test Case Metadata

Test Case ID: CSS01US06_TC_024
Title: Verify system maintains session security throughout credit note browsing
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: CxServices, API, Session Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Validation, Compliance-Report
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC024
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_021, CSS01US06_TC_023

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Session Management Service, Security Service
Performance_Baseline: < 2 seconds session validation
Data_Requirements: Customer with active session

Prerequisites

Setup_Requirements: Active customer session
User_Roles_Permissions: Authenticated customer
Test_Data: Customer with valid session token
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page loads with secure session	Valid session token	Test session
2	Browse credit notes for extended period	Session remains active	15 minutes browsing	Test session persistence
3	Perform multiple operations	All operations use secure session	Search, sort, detail view	Test operation security
4	Check session timeout	Session expires after configured time	30 minutes timeout	Test timeout
5	Verify session regeneration	New session created after timeout	New session token	Test regeneration
6	Test session validation	Session validated on each request	Security validation	Test validation

Verification Points

Primary_Verification: Session security maintained throughout credit note browsing
Secondary_Verifications: Session timeout, token validation, security measures
Negative_Verification: No session hijacking, no unauthorized access

---

Test Case 25: Error Handling for Failed Data Loads 

Test Case Metadata

Test Case ID: CSS01US06_TC_025
Title: Verify system provides proper error handling for failed data loads
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Billing, Api, Database, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Error Handling
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Error-Handling, Reliability-Report
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC025
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_026, CSS01US06_TC_027

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Error Handling Service
Performance_Baseline: < 5 seconds error response
Data_Requirements: Simulated service failure scenarios

Prerequisites

Setup_Requirements: Ability to simulate service failures
User_Roles_Permissions: Authenticated customer
Test_Data: Customer with credit notes
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Simulate database connection failure	Error message displayed gracefully	Service unavailable	Test DB error
2	Navigate to Credit Notes page	User-friendly error message shown	"Service temporarily unavailable"	Test error message
3	Simulate partial data load failure	Available data shown with warning	Partial data display	Test partial failure
4	Test retry mechanism	Retry option provided to user	Retry button	Test retry
5	Verify error logging	Error logged for troubleshooting	Error log entry	Test logging
6	Check error recovery	System recovers when service restored	Recovery validation	Test recovery

Verification Points

Primary_Verification: Proper error handling for failed data loads
Secondary_Verifications: Error messages, retry mechanisms, logging
Negative_Verification: No system crashes, no data corruption, no blank pages

---

Test Case 26: No Credit Notes Message Handling 

Test Case Metadata

Test Case ID: CSS01US06_TC_026
Title: Verify system handles cases where no credit notes exist with appropriate messaging
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Billing, Api, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Low, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Error-Handling
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC026
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_025

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Customer Database
Performance_Baseline: < 3 seconds page load
Data_Requirements: Customer account with no credit notes

Prerequisites

Setup_Requirements: Customer account with no credit notes
User_Roles_Permissions: Authenticated customer
Test_Data: Customer ID: CUST003 (no credit notes)
Prior_Test_Cases: User authentication validation

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login as customer with no credits	Successfully logged in	Email: customerC@utility.com, Password: Test123!	Verify login
2	Navigate to Credit Notes page	Page loads successfully	N/A	Verify navigation
3	Verify empty state message	Appropriate "No credit notes found" message displayed	Message: "No credit notes found for your account"	Test empty state
4	Verify no table displayed	Credit notes table not shown	N/A	Test UI logic
5	Verify search functionality	Search disabled or shows no results	N/A	Test search state
6	Verify page functionality	Page remains functional without errors	N/A	Test error handling
7	Verify navigation	User can navigate back to main dashboard	N/A	Test navigation

Verification Points

Primary_Verification: Appropriate message displayed when no credit notes exist
Secondary_Verifications: UI remains functional, no errors, proper navigation
Negative_Verification: No empty table, no JavaScript errors, no broken UI

---

Test Case 27: Responsive Design for Mobile and Desktop 

Test Case Metadata

Test Case ID: CSS01US06_TC_027
Title: Verify system provides responsive design for mobile and desktop access
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, MOD-CreditNotes, P2-High, Phase-Regression, Type-UI, Platform-Both, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, CrossModule

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: CxServices, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Both

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, UI-Validation, Cross-Platform-Report
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC027
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_002

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+, Safari Mobile
Device/OS: Windows 10/11, iOS 16+, Android 13+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Responsive CSS Framework
Performance_Baseline: < 3 seconds load on mobile
Data_Requirements: Customer with credit notes

Prerequisites

Setup_Requirements: Multiple device types for testing
User_Roles_Permissions: Authenticated customer
Test_Data: Customer with credit notes
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Credit Notes on desktop	Page displays properly on desktop	Desktop-1920x1080	Test desktop
2	Resize to tablet view	Layout adjusts to tablet format	Tablet-1024x768	Test tablet
3	Open on mobile device	Mobile-optimized layout displayed	Mobile-375x667	Test mobile
4	Test table responsiveness	Table scrolls or stacks on mobile	Credit notes table	Test table
5	Test search functionality	Search works on all devices	Search bar	Test search
6	Test detail view modal	Modal displays properly on all devices	Detail modal	Test modal
7	Test navigation	Navigation works on all screen sizes	Menu navigation	Test navigation

Verification Points

Primary_Verification: Responsive design works for mobile and desktop access
Secondary_Verifications: Layout adaptation, functionality preservation, performance
Negative_Verification: No horizontal scrolling, no cut-off content, no broken layouts

---

Test Case 28: Clear Navigation to Dashboard 

Test Case Metadata

Test Case ID: CSS01US06_TC_028
Title: Verify system provides clear navigation back to main account dashboard
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: UI
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, MOD-CreditNotes, P3-Medium, Phase-Acceptance, Type-UI, Platform-Web, Report-QA, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 4%
Integration_Points: CxServices, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Navigation-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC028
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_001, CSS01US06_TC_027

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Navigation Service
Performance_Baseline: < 2 seconds navigation
Data_Requirements: Customer account

Prerequisites

Setup_Requirements: Credit notes page accessible
User_Roles_Permissions: Authenticated customer
Test_Data: Customer with dashboard access
Prior_Test_Cases: CSS01US06_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes page	Page loads successfully	N/A	Verify starting point
2	Look for dashboard navigation	Dashboard link/button visible	"Dashboard" or "Home" link	Test visibility
3	Click dashboard navigation	Returns to main dashboard	Main dashboard page	Test navigation
4	Verify dashboard functionality	Dashboard works properly	Dashboard features	Test functionality
5	Use breadcrumb navigation	Breadcrumbs work correctly	Breadcrumb trail	Test breadcrumbs
6	Test navigation consistency	Navigation available from all pages	All credit note pages	Test consistency

Verification Points

Primary_Verification: Clear navigation back to main account dashboard
Secondary_Verifications: Navigation visibility, functionality, breadcrumb trail
Negative_Verification: No broken links, no navigation errors

---

Test Case 29: Credit Application Filtering 

Test Case Metadata

Test Case ID: CSS01US06_TC_029
Title: Verify system allows filtering of credit applications by date range, type, and status
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P3-Medium, Phase-Acceptance, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Feature-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC029
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_013

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Filter Service
Performance_Baseline: < 2 seconds filter response
Data_Requirements: Credit applications with various attributes

Prerequisites

Setup_Requirements: Credit applications with different dates, types, and statuses
User_Roles_Permissions: Authenticated customer
Test_Data: Applications with various filters
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history with filters visible	CN-10003	Verify filter UI
2	Filter by date range	Applications within date range shown	Apr 15-20, 2025	Test date filter
3	Filter by application type	Applications of selected type shown	Type: Bill Offset	Test type filter
4	Filter by status	Applications with selected status shown	Status: Applied	Test status filter
5	Combine multiple filters	Applications matching all filters shown	Date + Type + Status	Test combination
6	Clear filters	All applications displayed again	Clear all filters	Test reset
7	Test filter performance	Filters respond quickly	Performance validation	Test speed

Verification Points

Primary_Verification: Credit applications filtered by date range, type, and status
Secondary_Verifications: Filter accuracy, combination logic, reset functionality
Negative_Verification: No incorrect filtering, no missing results

---

Test Case 30: Search Within Application History

Test Case Metadata

Test Case ID: CSS01US06_TC_030
Title: Verify system enables search within credit application history
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P3-Medium, Phase-Acceptance, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 6%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Feature-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC030
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_029

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Search Service
Performance_Baseline: < 1 second search response
Data_Requirements: Credit applications with searchable content

Prerequisites

Setup_Requirements: Credit applications with search functionality
User_Roles_Permissions: Authenticated customer
Test_Data: Applications with various searchable attributes
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history with search visible	CN-10003	Verify search UI
2	Search by reference number	Applications with matching reference shown	"BILL-001"	Test reference search
3	Search by application type	Applications with matching type shown	"Bill Offset"	Test type search
4	Search by applied amount	Applications with matching amount shown	"$15.00"	Test amount search
5	Search by applied by	Applications with matching user shown	"John Doe"	Test user search
6	Search with partial text	Applications containing partial match shown	"Bill"	Test partial search
7	Clear search	All applications displayed again	Clear search	Test reset

Verification Points

Primary_Verification: Search functionality works within credit application history
Secondary_Verifications: Search accuracy, partial matching, performance
Negative_Verification: No incorrect search results, no performance issues

---

Test Case 31: Summary Totals by Application Type 

Test Case Metadata

Test Case ID: CSS01US06_TC_031
Title: Verify system shows summary totals of applied amounts grouped by application type
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P3-Medium, Phase-Acceptance, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Happy path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Business-Logic-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC031
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_013

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Calculation Service
Performance_Baseline: < 2 seconds calculation
Data_Requirements: Credit applications with different types and amounts

Prerequisites

Setup_Requirements: Credit applications with various types and amounts
User_Roles_Permissions: Authenticated customer
Test_Data: Bill Offset: $15.00, Payment Credit: $10.00, Manual Adjustment: $5.00
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history with summary visible	CN-10003	Verify summary UI
2	Check Bill Offset total	Sum of Bill Offset applications shown	Total: $15.00	Test grouping
3	Check Payment Credit total	Sum of Payment Credit applications shown	Total: $10.00	Test calculation
4	Check Manual Adjustment total	Sum of Manual Adjustment applications shown	Total: $5.00	Test accuracy
5	Verify grand total	Total of all application types matches	Grand Total: $30.00	Test total
6	Check calculation accuracy	All calculations mathematically correct	All totals	Test math

Verification Points

Primary_Verification: Summary totals of applied amounts grouped by application type
Secondary_Verifications: Grouping accuracy, calculation correctness, total validation
Negative_Verification: No calculation errors, no missing groups

---

Test Case 32: Applied Amount Sum Validation 

Test Case Metadata

Test Case ID: CSS01US06_TC_032
Title: Verify system validates that sum of all applied amounts does not exceed original credit amount
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: CxServices, API, Validation Engine
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Business-Logic-Validation, Compliance-Report
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC032
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_007, CSS01US06_TC_009

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Validation Service
Performance_Baseline: < 2 seconds validation
Data_Requirements: Credit notes with multiple applications

Prerequisites

Setup_Requirements: Credit notes with application history
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10003: $75.20 original, applications totaling $30.00
Prior_Test_Cases: CSS01US06_TC_007, CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history visible	CN-10003	Verify access
2	Check original credit amount	Original amount displayed	$75.20	Verify original
3	Check all applied amounts	All applications listed	$15.00, $10.00, $5.00	Verify applications
4	Calculate total applied	Sum of applied amounts	Total: $30.00	Test calculation
5	Verify validation rule	Total applied ≤ original amount	$30.00 ≤ $75.20	Test validation
6	Check remaining balance	Remaining = Original - Applied	$75.20 - $30.00 = $45.20	Test balance

Verification Points

Primary_Verification: Sum of all applied amounts does not exceed original credit amount
Secondary_Verifications: Validation logic, calculation accuracy, business rule enforcement
Negative_Verification: No over-application, no validation bypass

---

Test Case 33: Valid Reference Numbers 

Test Case Metadata

Test Case ID: CSS01US06_TC_033
Title: Verify system ensures all credit applications have valid reference numbers
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Data-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC033
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_014

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Reference Validation Service
Performance_Baseline: < 2 seconds validation
Data_Requirements: Credit applications with reference numbers

Prerequisites

Setup_Requirements: Credit applications with reference validation
User_Roles_Permissions: Authenticated customer
Test_Data: Valid references: BILL-001, PAY-002, BILL-003
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history visible	CN-10003	Verify access
2	Check first application reference	Valid reference displayed	BILL-001	Test reference 1
3	Check second application reference	Valid reference displayed	PAY-002	Test reference 2
4	Check third application reference	Valid reference displayed	BILL-003	Test reference 3
5	Verify reference format	References follow proper format	BILL-### or PAY-###	Test format
6	Check reference uniqueness	All references are unique	No duplicates	Test uniqueness
7	Validate reference existence	References link to valid records	Record validation	Test validity

Verification Points

Primary_Verification: All credit applications have valid reference numbers
Secondary_Verifications: Reference format, uniqueness, validity, completeness
Negative_Verification: No missing references, no invalid formats

---

Test Case 34: Referential Integrity 

Test Case Metadata

Test Case ID: CSS01US06_TC_034
Title: Verify system maintains referential integrity between credit notes and associated bills/payments
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: CxServices, API, Billing System, Payment System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Integration-Validation, Data-Integrity
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC034
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_014

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Bills Service, Payments Service
Performance_Baseline: < 3 seconds validation
Data_Requirements: Credit notes with linked bills and payments

Prerequisites

Setup_Requirements: Credit notes with bill/payment associations
User_Roles_Permissions: Authenticated customer
Test_Data: CN-10001 linked to R-5001, applications linked to BILL-001
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Credit note with linked payment shown	CN-10001 → R-5001	Test main link
2	Verify payment link integrity	Payment R-5001 exists and is valid	Payment record exists	Test payment
3	Check application bill links	Applications linked to valid bills	BILL-001 exists	Test bill links
4	Verify link consistency	All links point to correct records	Data consistency	Test consistency
5	Test orphaned record handling	No orphaned references exist	No broken links	Test integrity
6	Validate data relationships	All relationships maintained properly	Relationship validation	Test relationships

Verification Points

Primary_Verification: Referential integrity maintained between credit notes and bills/payments
Secondary_Verifications: Link validity, data consistency, orphan handling
Negative_Verification: No broken links, no orphaned records

---

Test Case 35: Accurate Timestamp Information

 Test Case Metadata

Test Case ID: CSS01US06_TC_035
Title: Verify system timestamps all credit application entries with accurate date/time information
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 6%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Data-Validation, Timestamp-Accuracy
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US06-AC035
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_011, CSS01US06_TC_012

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Timestamp Service
Performance_Baseline: < 2 seconds
Data_Requirements: Credit applications with timestamps

Prerequisites

Setup_Requirements: Credit applications with accurate timestamps
User_Roles_Permissions: Authenticated customer
Test_Data: Applications with known timestamps
Prior_Test_Cases: CSS01US06_TC_011

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history with timestamps visible	CN-10003	Verify access
2	Check application timestamps	Accurate date/time displayed	Precise timestamps	Test accuracy
3	Verify timestamp format	Proper date/time format used	MM/DD/YYYY HH:MM:SS	Test format
4	Check chronological order	Timestamps in correct sequence	Ascending order	Test sequence
5	Verify timezone accuracy	Timestamps in correct timezone	Customer timezone	Test timezone
6	Validate timestamp precision	Timestamps accurate to second/minute	Precision validation	Test precision

Verification Points

Primary_Verification: Timestamp accuracy for all credit application entries
Secondary_Verifications: Format consistency, timezone accuracy, chronological order
Negative_Verification: No timestamp errors, no format inconsistencies

---

Test Case 36: Complete Audit Trail Preservation 

Test Case Metadata

Test Case ID: CSS01US06_TC_036
Title: Verify system preserves complete audit trail of credit note applications
Created By: Hetal
Created Date: July 22, 2025
Version: 1.0

Classification

Module/Feature: Credit Notes Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-CreditNotes, P1-Critical, Phase-Smoke, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: CxServices, API, Audit System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Validation, Compliance-Report, Audit-Trail
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US06-AC036
Related_Bugs: N/A
Related_Test_Cases: CSS01US06_TC_022, CSS01US06_TC_035

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit Notes Service, Audit Service, Logging Service
Performance_Baseline: < 2 seconds audit retrieval
Data_Requirements: Credit applications with complete audit trail

Prerequisites

Setup_Requirements: Audit trail system fully enabled
User_Roles_Permissions: Authenticated customer with audit access
Test_Data: Credit applications with full audit history
Prior_Test_Cases: CSS01US06_TC_022

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note detail view	Application history visible	CN-10003	Verify access
2	Check audit trail completeness	All application changes logged	Complete audit log	Test completeness
3	Verify audit entry details	Each entry has timestamp, user, action	Detailed audit records	Test details
4	Check audit trail integrity	No gaps or missing entries	Complete timeline	Test integrity
5	Verify audit preservation	Historical audit entries preserved	Historical data	Test preservation
6	Validate audit accuracy	Audit entries match actual events	Event validation	Test accuracy

Verification Points

Primary_Verification: Complete audit trail preserved for credit note applications
Secondary_Verifications: Audit completeness, data integrity, historical preservation
Negative_Verification: No missing audit entries, no data corruption

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