Consumer Self-Service Portal Dashboard (CSS01US15)

Total test cases - 28

Total Acceptance criteria- 15

Total Coverage -100%

Test Scenario Analysis

A. FUNCTIONAL TEST SCENARIOS

Core Functionality: 6 major feature areas (Dashboard Display, Bill Management, Usage Tracking, Quick Actions, Cost Analysis, Account Overview)

Business Rules: 5 weighted critical rules (Data Refresh: 10/10, Payment Processing: 10/10, Savings Color Logic: 9/10, Usage Limits: 8/10, Quick Actions: 8/10)

User Journeys: 4 complete end-to-end workflows (Dashboard Review, Payment Flow, Usage Analysis, Service Requests)

Integration Points: 4 external system integrations (Authentication, Billing System, Payment Gateway, Service Management)

Data Flow: 3 critical data flow scenarios (Dashboard Aggregation, Payment Updates, Usage Synchronization)

B. NON-FUNCTIONAL TEST SCENARIOS

Performance: Response times (<3s load), concurrent users (100+ peak billing), mobile optimization

Security: Utility B2B focus (MFA, PCI compliance, data encryption, customer isolation)

Compatibility: Cross-browser/device (Chrome, Firefox, Safari, Mobile)

Usability: UX flow, accessibility (WCAG), error handling

Reliability: System stability, error recovery, data integrity

C. EDGE CASE & ERROR SCENARIOS

Boundary Conditions: Bill amounts ($0.01-$999,999), usage data (0-100K+ units), 6-month date ranges

Invalid Inputs: SQL injection, XSS attacks, malformed payment data, session hijacking

System Failures: Network timeouts, payment gateway unavailability, billing system downtime

Data Inconsistencies: Missing usage data, duplicate payments, outdated meter readings

Test Case 1: Dashboard Latest Data Display on Refresh

Test Case Metadata

Test Case ID: CSS01US15_TC_001
Title: Verify dashboard displays latest data immediately when refreshed
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Dashboard, API, Database, MOD-Dashboard, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Medium, Integration-API, Real-time-Data, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of AC1
Integration_Points: CxServices, API, Happy-path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US15-AC1
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_002, CSS01US15_TC_003

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Customer database, billing service, meter reading API
Performance_Baseline: Dashboard load within 3 seconds
Data_Requirements: Active customer account with recent billing data

Prerequisites

Setup_Requirements: Active customer account with Alex profile
User_Roles_Permissions: Consumer access level
Test_Data: Customer ID: CUST_001, Current Bill: ₹1,245, Last Login: 2025-07-15 14:30:00
Prior_Test_Cases: Authentication successful

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login to portal with valid credentials	Dashboard loads successfully	Username: alex@email.com, Password: Test@123	Verify authentication
2	Note current timestamp and bill amount	Current data displayed	Current Bill: ₹1,245, Timestamp visible	Record baseline data
3	Navigate to external bill update system	Update bill amount in backend	New Bill: ₹1,180	Simulate backend update
4	Return to dashboard and click refresh button	Latest data loads immediately	Updated Bill: ₹1,180, New timestamp	Verify real-time sync
5	Verify all dashboard sections show updated data	All widgets reflect current data	Usage, payments, requests all current	Complete data refresh

Verification Points

Primary_Verification: Dashboard displays updated bill amount ₹1,180 after refresh
Secondary_Verifications: Timestamp updates, all dashboard widgets refresh, page loads within 3 seconds
Negative_Verification: No cached/stale data displayed, no error messages

Test Case 2: Current Bill Amount and Due Date Display

Test Case Metadata

Test Case ID: CSS01US15_TC_002
Title: Verify current bill displays amount with proper due date format
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, API, MOD-Billing, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, Bill-Display, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Low
Expected_Execution_Time: 1 minute
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of AC2
Integration_Points: CxServices, API, Billing-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Revenue-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US15-AC2
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_003, CSS01US15_TC_004

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Billing service API, payment status service
Performance_Baseline: Bill section loads within 2 seconds
Data_Requirements: Customer with unpaid bill due in 42 days

Prerequisites

Setup_Requirements: Customer account with current unpaid bill
User_Roles_Permissions: Consumer access level
Test_Data: Bill Amount: ₹1,245, Due Date: 2025-08-27, Current Date: 2025-07-16
Prior_Test_Cases: CSS01US15_TC_001 (Dashboard loads)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to dashboard after login	Dashboard loads with current bill section	-	Verify bill section visibility
2	Locate current bill widget	Bill amount clearly displayed	₹1,245	Check amount formatting
3	Verify due date format	Shows "Due in 42 days"	Due Date: 2025-08-27	Validate date calculation
4	Check currency formatting	Amount shows proper currency symbol	₹1,245	Indian Rupee symbol
5	Verify bill status for paid bill	Test with paid bill shows "Paid"	Paid Bill ID: BILL_001	Alternative status test

Verification Points

Primary_Verification: Current bill shows ₹1,245 with "Due in 42 days" format
Secondary_Verifications: Currency symbol correct, date calculation accurate, text clearly readable
Negative_Verification: No negative amounts displayed, no past due dates for current bills

Test Case 3: Pay Now Button and Payment Modal Integration

Test Case Metadata

Test Case ID: CSS01US15_TC_003
Title: Verify Pay Now button opens payment modal and updates dashboard after successful payment
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Payment, API, Database, CrossModule, MOD-Payment, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Payment-Flow, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of AC3
Integration_Points: CxServices, API, Payment-Gateway, Database
Code_Module_Mapped: CX-Web, Payment-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Payment-Success-Rate
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US15-AC3
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_002, CSS01US15_TC_027

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway API, billing service, database
Performance_Baseline: Modal opens within 2 seconds, payment processes within 10 seconds
Data_Requirements: Unpaid bill, valid payment method on file

Prerequisites

Setup_Requirements: Customer with unpaid bill and saved payment method
User_Roles_Permissions: Consumer access level with payment permissions
Test_Data: Bill: ₹1,245, Card: **** 1234, CVV: 123
Prior_Test_Cases: CSS01US15_TC_002 (Bill displays correctly)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to dashboard current bill section	Bill shows ₹1,245 with Pay Now button	-	Verify button presence
2	Click "Pay Now" button	Payment modal opens within 2 seconds	-	Test modal launch
3	Verify modal shows correct bill details	Modal displays ₹1,245 amount	Bill ID: BILL_001	Check data accuracy
4	Select payment method and enter details	Form accepts payment information	Card: **** 1234, CVV: 123	Validate form fields
5	Click "Complete Payment" button	Payment processes successfully	-	Process payment
6	Verify success confirmation	Success message appears	"Payment Successful"	Check confirmation
7	Close modal and return to dashboard	Dashboard automatically refreshes	-	Verify auto-refresh
8	Check bill status update	Bill shows "Paid" status	-	Confirm status update

Verification Points

Primary_Verification: Pay Now button opens modal, payment processes, dashboard updates to "Paid" status
Secondary_Verifications: Modal loads within 2 seconds, payment confirmation displayed, auto-refresh works
Negative_Verification: No duplicate payments, no modal freeze, no stale data after payment

Test Case 4: Metered Utility Services Usage Display

Test Case Metadata

Test Case ID: CSS01US15_TC_004
Title: Verify usage display shows only metered services with appropriate units (max 3)
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Meter, Usage, API, MOD-Meter, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Usage-Display, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100% of AC4
Integration_Points: CxServices, API, Meter-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC4
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_005, CSS01US15_TC_020

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Meter reading service, utility service database
Performance_Baseline: Usage section loads within 2 seconds
Data_Requirements: Customer with 3 metered services (electricity, water, gas)

Prerequisites

Setup_Requirements: Customer account with multiple utility services
User_Roles_Permissions: Consumer access level
Test_Data: Electricity: 320 kWh, Water: 15,000 L, Gas: 56 therms
Prior_Test_Cases: CSS01US15_TC_001 (Dashboard loads)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to "This Month Usage" section	Section displays on dashboard	-	Locate usage section
2	Count number of utility services shown	Maximum 3 services displayed	-	Verify limit enforcement
3	Verify electricity usage display	Shows "320 kWh" with unit	Electricity: 320 kWh	Check unit formatting
4	Verify water usage display	Shows "15,000 L" with unit	Water: 15,000 L	Check unit formatting
5	Verify gas usage display	Shows "56 therms" with unit	Gas: 56 therms	Check unit formatting
6	Check that only metered services appear	Non-metered services excluded	-	Verify filtering logic
7	Verify current month consumption data	Data reflects current billing period	-	Check data accuracy

Verification Points

Primary_Verification: Displays exactly 3 metered services with correct units (kWh, L, therms)
Secondary_Verifications: Units properly formatted, current month data accurate, non-metered services excluded
Negative_Verification: No more than 3 services shown, no unit-less displays, no non-metered services

Test Case 5: Monthly Savings Calculation and Display

Test Case Metadata

Test Case ID: CSS01US15_TC_005
Title: Verify monthly savings calculation with color coding and trend arrows
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Calculation, API, MOD-Billing, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Savings-Display, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of AC5
Integration_Points: CxServices, API, Billing-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Customer-Insights
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC5
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_004, CSS01US15_TC_006

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Billing history service, calculation engine
Performance_Baseline: Savings calculation within 1 second
Data_Requirements: Customer with current and previous month bills

Prerequisites

Setup_Requirements: Customer with billing history (current: ₹1,245, previous: ₹1,387)
User_Roles_Permissions: Consumer access level
Test_Data: Current Bill: ₹1,245, Last Bill: ₹1,387, Savings: ₹142 (10%)
Prior_Test_Cases: CSS01US15_TC_002 (Bill displays)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Monthly Savings section	Section visible on dashboard	-	Locate savings widget
2	Verify savings amount calculation	Shows ₹142 difference	Current: ₹1,245, Previous: ₹1,387	Check calculation accuracy
3	Verify percentage calculation	Shows 10% reduction	(1387-1245)/1387 * 100 = 10%	Validate percentage logic
4	Check color coding for savings	Amount displayed in green	₹142 in green color	Verify visual indicator
5	Verify trend arrow for decrease	Downward arrow displayed	↓ symbol	Check trend direction
6	Test with increased bill scenario	Test opposite scenario	Current: ₹1,500, Previous: ₹1,245	Switch test data
7	Verify increased amount in red	Shows ₹255 in red with upward arrow	↑ ₹255 (20%) in red	Check increase display

Verification Points

Primary_Verification: Savings shows ₹142 (10%) in green with downward arrow for decrease
Secondary_Verifications: Calculation accuracy, proper color coding, trend arrow direction correct
Negative_Verification: No incorrect calculations, wrong colors, or missing trend indicators

Test Case 6: Recent Requests Display Logic

Test Case Metadata

Test Case ID: CSS01US15_TC_006
Title: Verify recent requests section displays max 3 requests with proper fallback message
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Service-Request, API, MOD-Service, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-CSM, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, Request-Display, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of AC6
Integration_Points: CxServices, API, Service-Request-System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Support-Metrics, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC6
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_029, CSS01US15_TC_030

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service request system, complaint tracking system
Performance_Baseline: Request section loads within 2 seconds
Data_Requirements: Customer with service requests and complaints

Prerequisites

Setup_Requirements: Customer account with service request history
User_Roles_Permissions: Consumer access level
Test_Data: 3 Recent requests: REQ001 (Service), REQ002 (Complaint), REQ003 (Billing)
Prior_Test_Cases: CSS01US15_TC_001 (Dashboard loads)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Recent Requests section	Section displays on dashboard	-	Locate requests section
2	Count displayed requests	Shows maximum 3 requests	-	Verify limit enforcement
3	Verify request type display	Shows request types clearly	Service, Complaint, Billing	Check type visibility
4	Verify reference ID display	Shows reference IDs	REQ001, REQ002, REQ003	Check ID format
5	Verify status display	Shows current status	In Progress, Resolved, Pending	Check status accuracy
6	Test customer with no requests	Switch to account with no history	Customer ID: CUST_002	Test fallback scenario
7	Verify "No requests available" message	Fallback message displays	"No requests available"	Check empty state

Verification Points

Primary_Verification: Displays exactly 3 recent requests with type, reference ID, and status
Secondary_Verifications: Request data accuracy, proper sorting by date, status correctness
Negative_Verification: No more than 3 requests shown, proper fallback for empty state

Test Case 7: Usage Trends Utility Service Selection

Test Case Metadata

Test Case ID: CSS01US15_TC_007
Title: Verify usage trends section provides utility service dropdown with 6-month data limit
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Usage, Trends, Analytics, API, MOD-Analytics, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, Trend-Analysis, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC7
Integration_Points: CxServices, API, Analytics-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Analytics-Adoption
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC7
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_004, CSS01US15_TC_022

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Usage analytics service, historical data service
Performance_Baseline: Chart renders within 3 seconds
Data_Requirements: Customer with 6+ months of usage history

Prerequisites

Setup_Requirements: Customer with multi-utility service and historical data
User_Roles_Permissions: Consumer access level
Test_Data: 6 months electricity, water, gas usage data
Prior_Test_Cases: CSS01US15_TC_004 (Usage displays)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Usage Trends section	Section displays with dropdown	-	Locate trends section
2	Click utility service dropdown	Dropdown opens with options	-	Test dropdown functionality
3	Verify available utility options	Shows Electricity, Water, Gas	-	Check available services
4	Select "Electricity" from dropdown	Chart updates to show electricity trends	-	Test selection functionality
5	Verify data range limitation	Chart shows only last 6 months	Jan-Jun 2025 data	Check time limitation
6	Switch to "Water" selection	Chart updates to water usage trends	-	Test switching utilities
7	Verify chart responsiveness	Chart renders within 3 seconds	-	Check performance

Verification Points

Primary_Verification: Dropdown allows utility selection, chart shows only last 6 months data
Secondary_Verifications: All utility services available, chart updates correctly, performance acceptable
Negative_Verification: No data beyond 6 months, no broken chart rendering, no dropdown failures

Test Case 9: Quick Actions Download Latest Bill

Test Case Metadata

Test Case ID: CSS01US15_TC_009
Title: Verify Download Latest Bill action downloads current bill PDF
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Quick-Actions, Download, Document, API, MOD-Document, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-CSM, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, Document-Download, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Support
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of AC8 (Download portion)
Integration_Points: CxServices, API, Document-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial (Download only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Feature-Usage, Document-Access
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC8
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_008, CSS01US15_TC_010

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Document generation service, PDF service
Performance_Baseline: Download initiates within 3 seconds
Data_Requirements: Customer with generated bill document

Prerequisites

Setup_Requirements: Customer with latest bill available for download
User_Roles_Permissions: Consumer access level
Test_Data: Latest Bill: BILL_001_July2025.pdf
Prior_Test_Cases: CSS01US15_TC_002 (Bill displays)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Quick Actions panel	Panel visible with download option	-	Locate download button
2	Click "Download Latest Bill"	Download prompt appears	-	Test download initiation
3	Verify file download begins	Browser download starts	BILL_001_July2025.pdf	Check download process
4	Check downloaded file	PDF opens correctly	File size > 0 KB	Verify file integrity
5	Verify PDF content	Bill shows correct amount and details	₹1,245, Alex, July 2025	Check PDF accuracy
6	Test file naming convention	File named appropriately	BILL_CUST001_202507.pdf	Check naming standard

Verification Points

Primary_Verification: Download Latest Bill initiates PDF download of current bill
Secondary_Verifications: PDF opens correctly, contains accurate data, proper file naming
Negative_Verification: No broken downloads, no corrupted PDFs, no wrong bill versions

Test Case 10: Quick Actions Service Request Redirect

Test Case Metadata

Test Case ID: CSS01US15_TC_010
Title: Verify Request Service redirects to service request add form
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Quick-Actions, Navigation, Service-Request, CrossModule, MOD-Service, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-CSM, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, Navigation-Flow, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of AC8 (Request Service portion)
Integration_Points: CxServices, Navigation-Service
Code_Module_Mapped: CX-Web, Service-Module
Requirement_Coverage: Partial (Request Service only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Feature-Usage, Navigation-Success
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC8
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_009, CSS01US15_TC_011

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service request module, navigation system
Performance_Baseline: Redirect completes within 2 seconds
Data_Requirements: Active customer session

Prerequisites

Setup_Requirements: Customer logged into dashboard
User_Roles_Permissions: Consumer access level
Test_Data: Customer ID: CUST_001
Prior_Test_Cases: CSS01US15_TC_001 (Dashboard loads)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Quick Actions panel	Panel displays with service request button	-	Locate request service button
2	Click "Request Service" button	Page redirects to service request form	-	Test redirect functionality
3	Verify redirect URL	URL changes to service request page	/service-request/add	Check URL accuracy
4	Verify page loads correctly	Service request form displays	-	Check page load success
5	Verify customer context maintained	Form pre-populated with customer data	Alex, CUST_001	Check context preservation
6	Test back navigation	Can return to dashboard	-	Test navigation flow

Verification Points

Primary_Verification: Request Service button redirects to service request add form
Secondary_Verifications: Redirect within 2 seconds, form loads correctly, customer context maintained
Negative_Verification: No broken redirects, no 404 errors, no lost session state

Test Case 11: Quick Actions Register Complaint Redirect

Test Case Metadata

Test Case ID: CSS01US15_TC_011
Title: Verify Register Complaint redirects to complaint add form
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Quick-Actions, Navigation, Complaint, CrossModule, MOD-Complaint, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-CSM, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, Navigation-Flow, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of AC8 (Register Complaint portion)
Integration_Points: CxServices, Navigation-Service
Code_Module_Mapped: CX-Web, Complaint-Module
Requirement_Coverage: Partial (Register Complaint only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Feature-Usage, Complaint-Tracking
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC8
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_010, CSS01US15_TC_012

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Complaint management module, navigation system
Performance_Baseline: Redirect completes within 2 seconds
Data_Requirements: Active customer session

Prerequisites

Setup_Requirements: Customer logged into dashboard
User_Roles_Permissions: Consumer access level
Test_Data: Customer ID: CUST_001
Prior_Test_Cases: CSS01US15_TC_001 (Dashboard loads)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Quick Actions panel	Panel displays with complaint button	-	Locate register complaint button
2	Click "Register Complaint" button	Page redirects to complaint form	-	Test redirect functionality
3	Verify redirect URL	URL changes to complaint page	/complaint/add	Check URL accuracy
4	Verify page loads correctly	Complaint form displays	-	Check page load success
5	Verify customer context maintained	Form pre-populated with customer data	Alex, CUST_001	Check context preservation
6	Test form functionality	Can enter complaint details	Sample complaint text	Test form usability

Verification Points

Primary_Verification: Register Complaint button redirects to complaint add form
Secondary_Verifications: Redirect within 2 seconds, form loads correctly, customer context maintained
Negative_Verification: No broken redirects, no form errors, no lost customer data

Test Case 12: Quick Actions Track Request Redirect

Test Case Metadata

Test Case ID: CSS01US15_TC_012
Title: Verify Track Request redirects to request tracker page
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Integration
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Quick-Actions, Navigation, Tracking, CrossModule, MOD-Tracking, P3-Medium, Phase-Acceptance, Type-Integration, Platform-Web, Report-CSM, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-None, Integration-Point, Navigation-Flow, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: None
Business_Priority: Could-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC8 (Track Request portion)
Integration_Points: CxServices, Navigation-Service
Code_Module_Mapped: CX-Web, Tracking-Module
Requirement_Coverage: Partial (Track Request only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Feature-Usage, Support-Efficiency
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC8
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_011, CSS01US15_TC_006

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request tracking module, navigation system
Performance_Baseline: Redirect completes within 2 seconds
Data_Requirements: Customer with existing requests

Prerequisites

Setup_Requirements: Customer with service requests or complaints
User_Roles_Permissions: Consumer access level
Test_Data: Customer with REQ001, REQ002 in system
Prior_Test_Cases: CSS01US15_TC_006 (Recent requests display)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Quick Actions panel	Panel displays with track request button	-	Locate track request button
2	Click "Track Request" button	Page redirects to request tracker	-	Test redirect functionality
3	Verify redirect URL	URL changes to tracker page	/request/tracker	Check URL accuracy
4	Verify page loads correctly	Request tracker page displays	-	Check page load success
5	Verify customer requests shown	Tracker shows customer's requests	REQ001, REQ002	Check data accuracy
6	Test request filtering	Can filter by status/type	Filter: "In Progress"	Test functionality

Verification Points

Primary_Verification: Track Request button redirects to request tracker page
Secondary_Verifications: Redirect within 2 seconds, tracker loads correctly, customer requests visible
Negative_Verification: No broken redirects, no missing requests, no unauthorized data access

Test Case 13: Cost Over Time Bar Graph Display

Test Case Metadata

Test Case ID: CSS01US15_TC_013
Title: Verify cost over time displays interactive bar graph for last 6 billing periods
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Analytics, Cost-Analysis, Visualization, API, MOD-Analytics, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, Integration-Point, Chart-Display, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of AC9
Integration_Points: CxServices, API, Analytics-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Analytics-Adoption
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC9
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_005, CSS01US15_TC_007

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Chart library, billing history service
Performance_Baseline: Chart renders within 3 seconds
Data_Requirements: Customer with 6+ months billing history

Prerequisites

Setup_Requirements: Customer with billing history for last 6 periods
User_Roles_Permissions: Consumer access level
Test_Data: Jan: ₹1,200, Feb: ₹1,250, Mar: ₹1,220, Apr: ₹1,300, May: ₹1,450, Jun: ₹1,560
Prior_Test_Cases: CSS01US15_TC_001 (Dashboard loads)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Cost Over Time section	Section displays on dashboard	-	Locate chart section
2	Verify bar graph renders	Interactive bar chart appears	-	Check chart rendering
3	Count number of bars	Shows exactly 6 billing periods	Jan-Jun 2025	Verify period limit
4	Verify bar heights correspond to amounts	Heights match bill amounts	₹1,200 to ₹1,560	Check data accuracy
5	Test bar hover interaction	Hover shows exact amount	Hover over Jan bar shows ₹1,200	Test interactivity
6	Verify month labels	X-axis shows month names	Jan, Feb, Mar, Apr, May, Jun	Check labeling
7	Test chart responsiveness	Chart adjusts to screen size	Resize browser window	Check responsiveness

Verification Points

Primary_Verification: Bar graph displays exactly 6 billing periods with correct amounts
Secondary_Verifications: Chart interactive, proper scaling, month labels accurate, renders within 3 seconds
Negative_Verification: No more than 6 periods, no broken chart elements, no performance issues

Test Case 14: Account Overview Meter Display with Service Initials

Test Case Metadata

Test Case ID: CSS01US15_TC_014
Title: Verify account overview shows meter numbers with proper service initials (EL, WT, GS)
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Account-Info, Meter-Management, API, MOD-Account, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, Account-Display, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC10 (Meter Numbers portion)
Integration_Points: CxServices, API, Account-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial (Meter numbers only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Data-Accuracy
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC10
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_015, CSS01US15_TC_016

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Account management service, meter data service
Performance_Baseline: Account section loads within 2 seconds
Data_Requirements: Customer with multiple utility meter assignments

Prerequisites

Setup_Requirements: Customer with electricity, water, and gas meters
User_Roles_Permissions: Consumer access level
Test_Data: EL-38429175, WT-74526813, GS-91527364
Prior_Test_Cases: CSS01US15_TC_001 (Dashboard loads)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Account Overview section	Section displays on dashboard	-	Locate account section
2	Verify electricity meter display	Shows "EL-38429175"	Electricity meter	Check format and initial
3	Verify water meter display	Shows "WT-74526813"	Water meter	Check format and initial
4	Verify gas meter display	Shows "GS-91527364"	Gas meter	Check format and initial
5	Verify meter number formatting	Numbers properly formatted	Full meter numbers visible	Check number display
6	Test with customer having only 2 meters	Verify only assigned meters show	Customer with EL and WT only	Test partial assignment

Verification Points

Primary_Verification: Meter numbers display with correct service initials (EL, WT, GS)
Secondary_Verifications: All assigned meters shown, proper formatting, no non-assigned meters
Negative_Verification: No incorrect initials, no missing meters, no formatting errors

Test Case 15: Account Overview Property Address Display

Test Case Metadata

Test Case ID: CSS01US15_TC_015
Title: Verify account overview displays service address in property address field
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Account-Info, Address-Display, API, MOD-Account, P3-Medium, Phase-Acceptance, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Low, Revenue-Impact-None, Integration-Point, Address-Info, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: None
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 1 minute
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC10 (Property Address portion)
Integration_Points: CxServices, API, Account-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial (Property address only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Data-Accuracy, Feature-Completeness
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC10
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_014, CSS01US15_TC_016

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Account service, address verification service
Performance_Baseline: Address loads with account section
Data_Requirements: Customer with registered service address

Prerequisites

Setup_Requirements: Customer with complete address information
User_Roles_Permissions: Consumer access level
Test_Data: 123 Main Street, Apt 4B, New Delhi, 110001
Prior_Test_Cases: CSS01US15_TC_014 (Account section displays)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Account Overview section	Property address field visible	-	Locate address field
2	Verify complete address display	Shows full service address	123 Main Street, Apt 4B, New Delhi, 110001	Check address completeness
3	Verify address formatting	Address properly formatted	Street, Apt, City, PIN	Check formatting standard
4	Test address field label	Field labeled as "Property Address"	-	Check field labeling
5	Verify address matches account records	Address matches customer profile	-	Check data consistency

Verification Points

Primary_Verification: Property address field displays complete service address
Secondary_Verifications: Address properly formatted, matches account records, field properly labeled
Negative_Verification: No partial addresses, no formatting errors, no mismatched data

Test Case 16: Account Overview Linked Services Display

Test Case Metadata

Test Case ID: CSS01US15_TC_016
Title: Verify account overview displays linked utility services names only
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Account-Info, Service-Management, API, MOD-Account, P3-Medium, Phase-Acceptance, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Low, Revenue-Impact-None, Integration-Point, Service-Display, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: None
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC10 (Linked Services portion)
Integration_Points: CxServices, API, Service-Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial (Linked services only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Completeness, Service-Adoption
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC10
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_015, CSS01US15_TC_017

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service management system, account linking service
Performance_Baseline: Services load with account section
Data_Requirements: Customer with multiple linked utility services

Prerequisites

Setup_Requirements: Customer with electricity, water, and gas services
User_Roles_Permissions: Consumer access level
Test_Data: Electricity Service, Water Service, Gas Service
Prior_Test_Cases: CSS01US15_TC_015 (Address displays)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Account Overview section	Linked services field visible	-	Locate services section
2	Verify electricity service display	Shows "Electricity Service"	-	Check service name display
3	Verify water service display	Shows "Water Service"	-	Check service name display
4	Verify gas service display	Shows "Gas Service"	-	Check service name display
5	Verify only names displayed	No additional service details	Names only, no IDs/codes	Check display limitation
6	Test customer with partial services	Shows only linked services	Active customer account with recent billing data

Prerequisites

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login to portal with valid credentials	Dashboard loads successfully	Username: alex@email.com, Password: Test@123	Verify authentication
2	Note current timestamp and bill amount	Current data displayed	Current Bill: ₹1,245, Timestamp visible	Record baseline data
3	Navigate to external bill update system	Update bill amount in backend	New Bill: ₹1,180	Simulate backend update
4	Return to dashboard and click refresh button	Latest data loads immediately	Updated Bill: ₹1,180, New timestamp	Verify real-time sync
5	Verify all dashboard sections show updated data	All widgets reflect current data	Usage, payments, requests all current	Complete data refresh

Verification Points

Test Case 16: Account Overview Linked Services Display

Test Case Metadata

Test Case ID: CSS01US15_TC_016
Title: Verify account overview displays linked utility services names only
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: None
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Completeness, Service-Adoption
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC10
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_015, CSS01US15_TC_017

Test Environment

Prerequisites

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Account Overview section	Linked services field visible	-	Locate services section
2	Verify electricity service display	Shows "Electricity Service"	-	Check service name display
3	Verify water service display	Shows "Water Service"	-	Check service name display
4	Verify gas service display	Shows "Gas Service"	-	Check service name display
5	Verify only names displayed	No additional service details	Names only, no IDs/codes	Check display limitation
6	Test customer with partial services	Shows only linked services	Customer with EL and WT only	Test selective display

Verification Points

Primary_Verification: Linked services section displays utility service names only
Secondary_Verifications: All linked services shown, names properly formatted, no extra details
Negative_Verification: No service IDs, no unlinked services, no formatting errors

Test Case 17: Account Overview Plan Details Display

Test Case Metadata

Test Case ID: CSS01US15_TC_017
Title: Verify account overview displays plan name only in plan details
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Account-Info, Plan-Management, API, MOD-Account, P3-Medium, Phase-Acceptance, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Low, Revenue-Impact-None, Integration-Point, Plan-Display, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: None
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 1 minute
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC10 (Plan Details portion)
Integration_Points: CxServices, API, Plan-Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete (AC10)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Completeness, Plan-Adoption
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC10
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_016, CSS01US15_TC_018

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Plan management service, subscription service
Performance_Baseline: Plan info loads with account section
Data_Requirements: Customer with active plan subscription

Prerequisites

Setup_Requirements: Customer with active plan subscription
User_Roles_Permissions: Consumer access level
Test_Data: Plan: "Residential Standard", Contract Expiry: March 31, 2026
Prior_Test_Cases: CSS01US15_TC_016 (Services display)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Account Overview section	Plan details field visible	-	Locate plan section
2	Verify plan name display	Shows "Residential Standard"	-	Check plan name only
3	Verify no additional plan details	Only plan name visible	No contract dates, pricing	Check display limitation
4	Verify plan name formatting	Plan name properly formatted	"Residential Standard"	Check text formatting
5	Test with different plan types	Verify correct plan display	Switch to "Business Premium"	Test plan variation

Verification Points

Primary_Verification: Plan details section displays plan name only
Secondary_Verifications: Plan name accurate, properly formatted, no additional details
Negative_Verification: No contract dates, no pricing info, no plan IDs

Test Case 18: Tips and Insights Highest Helpful Count Display

Test Case Metadata

Test Case ID: CSS01US15_TC_018
Title: Verify tips display shows highest helpful count tips relevant to user's utility services
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Tips, Insights, Personalization, API, MOD-Tips, P3-Medium, Phase-Acceptance, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, Tips-Display, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC11 (Highest helpful count portion)
Integration_Points: CxServices, API, Tips-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial (Helpful count only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Content-Engagement
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC11
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_019, CSS01US15_TC_020

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Tips service, user preference service, rating system
Performance_Baseline: Tips section loads within 2 seconds
Data_Requirements: Customer with electricity, water, gas services and tips database

Prerequisites

Setup_Requirements: Customer with utility services and tips database populated
User_Roles_Permissions: Consumer access level
Test_Data: Tips with helpful counts: Tip1(15), Tip2(23), Tip3(8), Tip4(31)
Prior_Test_Cases: CSS01US15_TC_016 (Services identified)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Tips and Insights section	Section displays on dashboard	-	Locate tips section
2	Count number of tips displayed	Shows maximum 3 tips	-	Verify tip limit
3	Verify tips are highest rated	Tips shown have highest helpful counts	Tip4(31), Tip2(23), Tip1(15)	Check sorting logic
4	Verify tips match user's services	Tips relevant to electricity, water, gas	Service-specific tips only	Check relevance filtering
5	Check tip content quality	Tips provide actionable advice	Energy saving, water conservation	Verify content value
6	Test user with different services	Tips update based on service mix	Customer with EL only	Test dynamic filtering

Verification Points

Primary_Verification: Displays top 3 tips with highest helpful count relevant to user's utility services
Secondary_Verifications: Tips properly sorted, service relevance correct, maximum 3 tips shown
Negative_Verification: No irrelevant tips, no more than 3 tips, no unrated tips when rated ones exist

Test Case 19: Tips and Insights Fallback for No Helpful Count

Test Case Metadata

Test Case ID: CSS01US15_TC_019
Title: Verify tips fallback displays any tips when no helpful count available
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P4-Low
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Tips, Fallback, Edge-Case, API, MOD-Tips, P4-Low, Phase-Acceptance, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Low, Business-Low, Revenue-Impact-None, Integration-Point, Fallback-Logic, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: None
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: Medium
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC11 (Fallback portion)
Integration_Points: CxServices, API, Tips-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial (Fallback only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Edge-Case-Coverage, Fallback-Testing
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC11
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_018, CSS01US15_TC_020

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Tips service with clean database
Performance_Baseline: Tips load within 2 seconds
Data_Requirements: Customer with services but no helpful count data

Prerequisites

Setup_Requirements: Customer with utility services, tips database without helpful counts
User_Roles_Permissions: Consumer access level
Test_Data: Tips without helpful count data
Prior_Test_Cases: CSS01US15_TC_016 (Services identified)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Setup database without helpful counts	Remove helpful count data	Tips exist but no ratings	Prepare test condition
2	Navigate to Tips and Insights section	Section displays on dashboard	-	Locate tips section
3	Verify tips are still displayed	Shows available tips	Any tips from database	Check fallback behavior
4	Count displayed tips	Shows maximum 3 tips	-	Verify limit maintained
5	Verify tips match user services	Tips relevant to user's utilities	Service-specific tips	Check filtering maintained
6	Check fallback sorting	Tips displayed in default order	Creation date or ID order	Verify fallback sorting

Verification Points

Primary_Verification: When no helpful count available, system displays any relevant tips
Secondary_Verifications: Maximum 3 tips shown, service relevance maintained, fallback sorting applied
Negative_Verification: No empty tips section, no error messages, no irrelevant tips

Test Case 20: Tips and Insights Service Relevance Filter

Test Case Metadata

Test Case ID: CSS01US15_TC_020
Title: Verify tips display only for utility services the user is using
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Tips, Filtering, Personalization, API, MOD-Tips, P3-Medium, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, Service-Filter, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of AC11 (Service relevance portion)
Integration_Points: CxServices, API, Service-Management, Tips-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial (Service filtering only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Personalization-Effectiveness, Content-Relevance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC11
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_018, CSS01US15_TC_021

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service management, tips filtering service
Performance_Baseline: Tips filter within 1 second
Data_Requirements: Customers with different service combinations

Prerequisites

Setup_Requirements: Multiple customers with different utility service combinations
User_Roles_Permissions: Consumer access level
Test_Data: Customer A (EL+WT+GS), Customer B (EL only), Customer C (WT+GS)
Prior_Test_Cases: CSS01US15_TC_016 (Services identified)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login as Customer A (all services)	Dashboard loads for full-service customer	EL+WT+GS customer	Setup full service scenario
2	Check tips relevance	Tips cover electricity, water, gas topics	All service types	Verify comprehensive coverage
3	Login as Customer B (electricity only)	Dashboard loads for electricity-only customer	EL only customer	Setup limited service scenario
4	Verify electricity-only tips	Tips only about electricity usage	Electricity tips only	Check filtering accuracy
5	Login as Customer C (water + gas)	Dashboard loads for partial service customer	WT+GS customer	Setup mixed service scenario
6	Verify water and gas tips only	Tips exclude electricity topics	Water and gas tips only	Check multi-service filtering
7	Confirm no irrelevant tips	No tips for services not subscribed	No electricity tips for Customer C	Verify exclusion logic

Verification Points

Primary_Verification: Tips display only for utility services the user is actively using
Secondary_Verifications: Filtering accurate across all service combinations, no irrelevant content
Negative_Verification: No tips for unsubscribed services, no generic tips when specific ones available

Test Case 21: Tips and Insights View All Redirect

Test Case Metadata

Test Case ID: CSS01US15_TC_021
Title: Verify "View All" button redirects to usage and consumption tips tab
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Integration
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Tips, Navigation, CrossModule, MOD-Tips, P3-Medium, Phase-Acceptance, Type-Integration, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Low, Revenue-Impact-None, Integration-Point, Navigation-Flow, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: None
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC12 (View All portion)
Integration_Points: CxServices, Navigation-Service
Code_Module_Mapped: CX-Web, Usage-Module
Requirement_Coverage: Partial (View All only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Navigation-Success, Feature-Discovery
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC12
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_020, CSS01US15_TC_022

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Usage module, navigation system
Performance_Baseline: Redirect completes within 2 seconds
Data_Requirements: Active customer session

Prerequisites

Setup_Requirements: Customer logged into dashboard
User_Roles_Permissions: Consumer access level
Test_Data: Customer with tips visible on dashboard
Prior_Test_Cases: CSS01US15_TC_018 (Tips display)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Tips and Insights section	Section displays with "View All" button	-	Locate view all button
2	Click "View All" button	Page redirects to usage module	-	Test redirect functionality
3	Verify redirect URL	URL changes to usage/tips page	/usage-consumption/tips	Check URL accuracy
4	Verify tips tab is active	Tips tab highlighted/selected	-	Check tab activation
5	Verify expanded tips display	More tips visible than dashboard	More than 3 tips	Check expanded view
6	Test back navigation	Can return to dashboard	-	Test navigation flow

Verification Points

Primary_Verification: "View All" button redirects to usage and consumption tips tab
Secondary_Verifications: Redirect within 2 seconds, tips tab active, expanded content visible
Negative_Verification: No broken redirects, no 404 errors, no wrong tab activation

Test Case 22: Tips and Insights Learn More Redirect

Test Case Metadata

Test Case ID: CSS01US15_TC_022
Title: Verify "Learn More" button redirects to usage and consumption tips tab
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: None
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of AC12 (Learn More portion)
Integration_Points: CxServices, Navigation-Service
Code_Module_Mapped: CX-Web, Usage-Module
Requirement_Coverage: Complete (AC12)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Navigation-Success, Content-Engagement
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US15-AC12
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_021, CSS01US15_TC_023

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Usage module, navigation system
Performance_Baseline: Redirect completes within 2 seconds
Data_Requirements: Active customer session with tips

Prerequisites

Setup_Requirements: Customer with tips displayed on dashboard
User_Roles_Permissions: Consumer access level
Test_Data: Customer with "Learn More" links on tips
Prior_Test_Cases: CSS01US15_TC_018 (Tips display)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Tips and Insights section	Section displays with tips and "Learn More" links	-	Locate learn more links
2	Click any "Learn More" link	Page redirects to usage tips tab	-	Test redirect functionality
3	Verify redirect URL	URL changes to usage/tips page	/usage-consumption/tips	Check URL accuracy
4	Verify tips tab is active	Tips tab highlighted/selected	-	Check tab activation
5	Verify specific tip focus	Redirected to specific tip or section	Tip ID or anchor	Check deep linking
6	Test multiple learn more links	All links redirect properly	Different tips	Test consistency

Verification Points

Primary_Verification: "Learn More" links redirect to usage and consumption tips tab
Secondary_Verifications: Redirect within 2 seconds, tips tab active, specific tip context maintained
Negative_Verification: No broken links, no wrong redirects, no lost tip context

Test Case 23: Dashboard 3-Second Load Performance

Test Case Metadata

Test Case ID: CSS01US15_TC_023
Title: Verify dashboard loads within 3 seconds performance requirement
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Performance
Test Level: System
Priority: P1-Critical
Execution Phase: Performance
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Performance, Consumer, Dashboard, Load-Time, API, MOD-Performance, P1-Critical, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, Performance-SLA, Load-Performance

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of AC13 (Load time portion)
Integration_Points: CxServices, API, All-Services
Code_Module_Mapped: CX-Web, Performance-Monitor
Requirement_Coverage: Partial (Load time only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Performance-Dashboard, SLA-Compliance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US15-AC13
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_001, CSS01US15_TC_024

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: All backend services, performance monitoring tools
Performance_Baseline: 3 seconds maximum load time
Data_Requirements: Standard customer data load

Prerequisites

Setup_Requirements: Performance testing tools configured
User_Roles_Permissions: Consumer access level
Test_Data: Standard customer profile with all data types
Prior_Test_Cases: Authentication successful

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Clear browser cache and cookies	Cache cleared	-	Ensure clean test condition
2	Start performance timer	Timer initiated	-	Begin timing measurement
3	Navigate to login page	Login page loads	-	Baseline navigation
4	Enter credentials and submit	Authentication completes	alex@email.com, Test@123	Login timing
5	Measure dashboard load time	Complete dashboard renders	All widgets visible	Stop timer when fully loaded
6	Verify load time compliance	Total time ≤ 3 seconds	≤ 3.0 seconds	Check SLA compliance
7	Repeat test 5 times	Consistent performance	Average ≤ 3 seconds	Verify consistency
8	Test with slow network simulation	Performance under constraints	3G network simulation	Test edge conditions

Verification Points

Primary_Verification: Dashboard loads completely within 3 seconds
Secondary_Verifications: All widgets render, data loads correctly, consistent across tests
Negative_Verification: No timeout errors, no partial loads, no performance degradation

Test Case 24: Dashboard Missing Data Handling

Test Case Metadata

Test Case ID: CSS01US15_TC_024
Title: Verify dashboard handles missing data gracefully without errors
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Edge-Case, Consumer, Dashboard, Error-Handling, API, MOD-Error-Handling, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Data-Validation, Error-Resilience

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: Medium
Data_Sensitivity: None
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100% of AC13 (Missing data portion)
Integration_Points: CxServices, API, Error-Handling
Code_Module_Mapped: CX-Web, Error-Handler
Requirement_Coverage: Partial (Missing data only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Error-Handling, System-Resilience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC13
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_023, CSS01US15_TC_025

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Backend services with controlled data availability
Performance_Baseline: Graceful degradation within 3 seconds
Data_Requirements: Customer with incomplete data scenarios

Prerequisites

Setup_Requirements: Customer with various missing data scenarios
User_Roles_Permissions: Consumer access level
Test_Data: Customer with missing bills, usage data, requests
Prior_Test_Cases: CSS01US15_TC_001 (Basic dashboard load)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Setup customer with no current bill	Dashboard loads without errors	Customer with no pending bills	Test missing bill scenario
2	Verify bill section handling	Shows appropriate message or placeholder	"No current bill" or similar	Check graceful handling
3	Setup customer with no usage data	Dashboard loads without errors	Customer with no meter readings	Test missing usage scenario
4	Verify usage section handling	Shows appropriate message	"Usage data unavailable"	Check usage fallback
5	Setup customer with no request history	Dashboard loads without errors	New customer account	Test missing requests scenario
6	Verify requests section handling	Shows "No requests available"	-	Check requests fallback
7	Test partial data scenarios	Dashboard shows available data only	Mix of available/missing data	Test partial scenarios
8	Verify no JavaScript errors	Console shows no errors	-	Check technical stability

Verification Points

Primary_Verification: Dashboard handles missing data gracefully without errors or crashes
Secondary_Verifications: Appropriate fallback messages, partial data displays correctly, performance maintained
Negative_Verification: No JavaScript errors, no broken layouts, no infinite loading states

Test Case 25: User Session State During Redirects

Test Case Metadata

Test Case ID: CSS01US15_TC Active customer account with recent billing data

Prerequisites

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login to portal with valid credentials	Dashboard loads successfully	Username: alex@email.com, Password: Test@123	Verify authentication
2	Note current timestamp and bill amount	Current data displayed	Current Bill: ₹1,245, Timestamp visible	Record baseline data
3	Navigate to external bill update system	Update bill amount in backend	New Bill: ₹1,180	Simulate backend update
4	Return to dashboard and click refresh button	Latest data loads immediately	Updated Bill: ₹1,180, New timestamp	Verify real-time sync
5	Verify all dashboard sections show updated data	All widgets reflect current data	Usage, payments, requests all current	Complete data refresh

Verification Points

Test Case 25: User Session State During Redirects

Test Case Metadata

Test Case ID: CSS01US15_TC_025
Title: Verify user session state maintained during all redirects
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Enhanced Tags for 17 Reports Support

Tags: Session-Management, Consumer, Navigation, Security, API, CrossModule, MOD-Session, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Medium, Integration-End-to-End, Session-State, Security-Flow

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of AC14 (Session state portion)
Integration_Points: CxServices, API, Session-Management, All-Modules
Code_Module_Mapped: CX-Web, Session-Service
Requirement_Coverage: Partial (Session state only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Security-Dashboard, Session-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US15-AC14
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_010, CSS01US15_TC_021

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Session management service, all redirect target modules
Performance_Baseline: Session validation within 1 second
Data_Requirements: Active customer session with full permissions

Prerequisites

Setup_Requirements: Customer logged into dashboard with active session
User_Roles_Permissions: Consumer access level with all permissions
Test_Data: Customer ID: CUST_001, Session token valid
Prior_Test_Cases: CSS01US15_TC_001 (Dashboard loads)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login and verify session active	Dashboard loads with customer context	alex@email.com session	Establish baseline session
2	Navigate to service request via quick action	Redirect maintains session	Customer context preserved	Test service request redirect
3	Return to dashboard	Session still active	Same customer data	Verify session persistence
4	Navigate to tips page via "View All"	Redirect maintains session	Customer preferences intact	Test tips page redirect
5	Navigate to complaint form via quick action	Redirect maintains session	Customer data pre-filled	Test complaint redirect
6	Return to dashboard multiple times	Session remains stable	No re-authentication needed	Test session durability
7	Test concurrent session in new tab	Both tabs maintain separate contexts	Two browser tabs	Test concurrent sessions

Verification Points

Primary_Verification: User session state maintained during all dashboard redirects
Secondary_Verifications: No re-authentication required, customer context preserved, concurrent sessions work
Negative_Verification: No session timeouts, no unauthorized access, no lost customer data

Test Case 26: Concurrent Sessions Handling

Test Case Metadata

Test Case ID: CSS01US15_TC_026
Title: Verify dashboard handles concurrent sessions without conflicts
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Security
Test Level: System
Priority: P2-High
Execution Phase: Security
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Concurrent-Sessions, Consumer, Security, Session-Management, API, MOD-Security, P2-High, Phase-Security, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-High, Revenue-Impact-Medium, Integration-Point, Security-Testing, Multi-Session

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: Medium
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100% of AC14 (Concurrent sessions portion)
Integration_Points: CxServices, API, Session-Management
Code_Module_Mapped: CX-Web, Security-Service
Requirement_Coverage: Complete (AC14)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Security-Dashboard, Concurrent-Access
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US15-AC14
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_025, CSS01US15_TC_027

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 118+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Session management service, security validation service
Performance_Baseline: No session conflicts or data corruption
Data_Requirements: Customer account with payment and service permissions

Prerequisites

Setup_Requirements: Customer account with full access permissions
User_Roles_Permissions: Consumer access level
Test_Data: Customer with active bill and service requests
Prior_Test_Cases: CSS01US15_TC_025 (Session management works)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open dashboard in Chrome browser	Dashboard loads successfully	alex@email.com	Establish first session
2	Open dashboard in Firefox browser with same credentials	Second session loads independently	Same credentials	Establish second session
3	Perform bill payment in Chrome	Payment processes successfully	₹1,245 payment	Test transaction in session 1
4	Check bill status in Firefox	Updated bill status reflects	"Paid" status	Verify data consistency
5	Create service request in Firefox	Request created successfully	New service request	Test transaction in session 2
6	Check recent requests in Chrome	New request appears	REQ004 visible	Verify cross-session updates
7	Test simultaneous actions	No conflicts or data corruption	Both sessions active	Test concurrent operations
8	Logout from one session	Other session remains active	Close Chrome, Firefox active	Test independent sessions

Verification Points

Primary_Verification: Dashboard handles concurrent sessions without conflicts
Secondary_Verifications: Data consistency across sessions, independent session management, real-time updates
Negative_Verification: No session conflicts, no data corruption, no unauthorized access

Test Case 27: Recent Requests Sorting by Creation Date

Test Case Metadata

Test Case ID: CSS01US15_TC_027
Title: Verify recent requests sorted by creation date (newest first)
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Service-Request, Sorting, Data-Display, API, MOD-Service, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-CSM, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, Sort-Logic, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of AC15 (Sorting portion)
Integration_Points: CxServices, API, Service-Request-System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial (Sorting only)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Data-Accuracy, User-Experience
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US15-AC15
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_006, CSS01US15_TC_028

Test Environment

Environment: Dev
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service request system with timestamp data
Performance_Baseline: Sorting logic executes within 1 second
Data_Requirements: Customer with multiple requests at different dates

Prerequisites

Setup_Requirements: Customer with multiple service requests created on different dates
User_Roles_Permissions: Consumer access level
Test_Data: REQ001 (2025-07-10), REQ002 (2025-07-14), REQ003 (2025-07-16)
Prior_Test_Cases: CSS01US15_TC_006 (Recent requests display)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Recent Requests section	Section displays with multiple requests	-	Locate requests section
2	Verify request order	Requests sorted newest to oldest	REQ003, REQ002, REQ001	Check sorting accuracy
3	Check creation dates	Newest request appears first	REQ003 (2025-07-16) first	Verify date sorting
4	Create new request	New request appears at top	REQ004 (2025-07-16 current time)	Test dynamic sorting
5	Refresh dashboard	Sorting order maintained	REQ004 still first	Verify persistence
6	Verify only 3 most recent shown	Oldest request drops off	REQ001 no longer visible	Check limit enforcement

Verification Points

Primary_Verification: Recent requests sorted by creation date with newest first
Secondary_Verifications: Maximum 3 requests shown, sorting persists across refreshes, dynamic updates
Negative_Verification: No incorrect sorting, no more than 3 requests, no date formatting errors

Test Case 28: Overdue Bills Display Format

Test Case Metadata

Test Case ID: CSS01US15_TC_028
Title: Verify overdue bills display as "Overdue by X days"
Created By: Hetal
Created Date: July 16, 2025
Version: 1.0

Classification

Module/Feature: Consumer Self-Service Portal Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Overdue, Date-Calculation, API, MOD-Billing, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, Overdue-Logic, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of AC15 (Overdue display portion)
Integration_Points: CxServices, API, Billing-Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete (AC15)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Revenue-Protection, Customer-Communication
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US15-AC15
Related_Bugs: N/A
Related_Test_Cases: CSS01US15_TC_002, CSS01US15_TC_027

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Billing service, date calculation service
Performance_Baseline: Overdue calculation within 1 second
Data_Requirements: Customer with overdue bill

Prerequisites

Setup_Requirements: Customer account with bill past due date
User_Roles_Permissions: Consumer access level
Test_Data: Bill Due: 2025-07-10, Current Date: 2025-07-16 (6 days overdue)
Prior_Test_Cases: CSS01US15_TC_002 (Bill displays)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Setup customer with overdue bill	Customer has bill past due date	Due: 2025-07-10, Today: 2025-07-16	Prepare overdue scenario
2	Navigate to dashboard current bill section	Bill section displays	-	Locate bill widget
3	Verify overdue format	Shows "Overdue by 6 days"	-	Check overdue calculation
4	Verify visual indicators	Red text or warning styling	Overdue text in red	Check visual emphasis
5	Test different overdue periods	Verify calculation accuracy	1 day, 15 days, 30 days overdue	Test various scenarios
6	Verify singular vs plural	"Overdue by 1 day" vs "2 days"	-	Check grammar accuracy

Verification Points

Primary_Verification: Overdue bills display as "Overdue by X days" with correct calculation
Secondary_Verifications: Visual indicators present, grammar correct, calculation accurate
Negative_Verification: No negative days, no incorrect calculations, no missing overdue indicators