Communication Workflows (UX03US04)

Total Test Cases:21
Total Acceptance Criteria:21
Total Coverage Percentage:

Test Scenario Summary

Functional Test Scenarios Covered:

Workflow Creation Flow - Complete 3-step wizard process (Details → Trigger → Actions)
Workflow Management - View, Edit, Delete, Filter workflows
Communication Actions - Multi-channel message configuration (Email, SMS, WhatsApp)
Trigger Configuration - Time-based triggers (Specific Date/Time only)
Workflow Execution - Automated workflow processing
Target List Integration - Target list selection in trigger configuration
CC/BCC Email Configuration - Enhanced email recipient management

Non-Functional Test Scenarios:

Performance Monitoring - History and analytics tracking
Integration Points - External system dependencies
Security & Access Control - Role-based permissions
Data Validation - Input validation and error handling
Cross-Platform Compatibility - Desktop browser testing only

UX03US04_TC_001: Environment Setup and System Verification

Test Case ID: UX03US04_TC_001
Title: Verify complete environment setup for Communication Workflows testing (MUST RUN FIRST)
Created By: Prachi
Created Date: 2025-06-12
Version: V1.0.0

Classification:

Module/Feature: Communication Workflows
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags:

MOD-Communication, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, API, Database, EventServices, CxServices, SendGridServices, TwilioServices, RabbitMQServices

Business Context:

Customer Segment: All
Revenue Impact: High
Business Priority: Must-Have
Customer Journey: Pre-Testing-Setup
Compliance Required: Yes
SLA Related: Yes

Quality Metrics:

Risk Level: High
Complexity Level: High
Expected Execution Time: 30 minutes
Reproducibility Score: High
Data Sensitivity: High
Failure Impact: Critical

Coverage Tracking:

Feature Coverage: 100%
Integration Points: API Gateway, CX System, SendGrid, Twilio, RabbitMQ, Authentication Service, Database
Code Module Mapped: Communication, Authentication, Integration
Requirement Coverage: REQ-ENV-001, REQ-API-001, REQ-INTEG-001, REQ-AUTH-001
Cross Platform Support: Web, API, Email, SMS, WhatsApp

Stakeholder Reporting:

Primary Stakeholder: Engineering
Report Categories: Environment-Setup, Integration-Health, API-Connectivity, Pre-Test-Validation
Trend Tracking: Yes
Executive Visibility: Yes
Customer Impact Level: Critical

Requirements Traceability:

Acceptance Criteria Covered: Environment Setup, API Integration, Third-Party Services, Consumer Data
Related Requirements: REQ-ENV-001 (Environment setup), REQ-API-001 (API access), REQ-INTEG-001 (Third-party integration)
Related Bugs: N/A
Related Test Cases: All subsequent test cases depend on this

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen Resolution: Desktop-1920x1080
Dependencies: API Gateway, CX System, SendGrid API, Twilio API, RabbitMQ Server, Authentication Service, Database
Performance Baseline: <2 seconds API response, <5 seconds system health check
Data Requirements: Test consumer data, Authentication tokens, Service credentials

Prerequisites:

Setup Requirements:

Staging environment access credentials
API authentication tokens
SendGrid account with configured domain
Twilio account with phone numbers
RabbitMQ server access
CX system admin access
Database connection available

User Roles/Permissions: Utility Admin, CSO Manager, System Admin
Prior Test Cases: None (This is the first test case)

Test Data:

{

"existing_consumer": {

"id": "CONS_TEST_001",

"first_name": "John",

"last_name": "Smith",

"email": "john.smith@testutility.com",

"phone": "+1-555-123-4567",

"account_number": "ACC-789456"

"api_endpoints": {

"base_url": "https://staging-api.utilityconnect.com",

"health": "/api/health",

"consumers": "/api/consumers",

"events": "/api/events/nsc-created",

"workflows": "/api/workflows"

"target_lists": ["New Customers (500)", "Inactive Users (1,250)", "Premium Customers (75)"]

}

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Verify Staging Environment Access	Successfully login to staging environment	Login URL: https://platform-staging.bynry.com/sign-in	Environment accessibility
2	Check User Permissions	Utility Admin and CSO Manager roles accessible	Login with both role credentials Username-green@yopmail.com password-admin@123	Role verification
10	Verify Twilio Phone Numbers	SMS and WhatsApp numbers available	Check Twilio console https://mail.google.com/mail/u/0/?tab=rm&ogbl#search/twilio+/FMfcgzQZTMPJkwdDhZwCMsbNQTmfgrXw	Phone number availability
12	Verify Event Queues	workflow-events and dead-letter-queue exist	Queue list in RabbitMQ	Queue configuration
13	Test Events in workflow	Events are functional	Events are available in workflow	Event verification
14	Verify Event Queue Processing	Event appears in workflow-events queue	Check queue depth: 1 message	Event processing
15	Create Target Lists	Target lists created successfully	Navigate to Lists → Create List	Target list setup
16	Add Existing Consumer to Target List	consumer added to target list	"Test Consumers (1)" with CONS_TEST_001	Use consumer data
17	Verify Database Connectivity	Database queries execute successfully with data	Check system logs for DB connections	Database with data
18	Test Template Service	Template service accessible	Navigate to Templates section	Template service health
19	Verify Email Templates	Email templates available	Check template library	Template availability
20	Test SMS Templates	SMS templates available	Check SMS template	SMS template availability
21	Verify WhatsApp Templates	WhatsApp templates available	Check WhatsApp template	WhatsApp template availability

Verification Points:

Primary Verification: All system components accessible and functional for workflow testing
Secondary Verifications: API endpoints respond correctly, third-party services configured, test data created
Negative Verification: No system errors, authentication failures, or service unavailability

Test Case 02: Event-Based Workflow Creation

Test Case ID: UX03US04_TC_003
Title: Create event-based "New Customer Welcome" workflow using 3-step wizard with multi-channel configuration
Created By: Prachi
Created Date: 2025-06-12
Version: V1.0.0