Communication Hub Dashboard (UX01US01)

User Story: UX01US01 - Communication Hub Dashboard

Total Test Cases:12
Total Acceptance Criteria:14
Total Coverage Percentage:100%

Test Scenarios Summary

A. Functional Test Scenarios

Core Functionality Scenarios:

Dashboard Data Display - Verify accurate display of message counts, channel performance, and workflow metrics
Real-time Data Synchronization - Ensure all dashboard components update automatically with live data
Cross-Channel Analytics - Validate performance metrics across Email, SMS, and WhatsApp channels
Workflow Performance Tracking - Monitor active workflows, success rates, and failure counts
Time-based Analytics - Display performance metrics for Today, This Week, This Month periods
Campaign Distribution Analysis - Show top 3 campaigns by message volume with success rate breakdown

Business Rules Scenarios:

Message Count Aggregation - Total Messages = Email + SMS + WhatsApp + In-App counts
Success Rate Calculation - (Successful Messages / Total Messages) × 100 with weighted averages
Active Status Filtering - Only active workflows and unresolved failures counted
Top 3 Ranking Logic - Campaigns ranked by message volume, showing highest first
Time Period Boundaries - Accurate date/time calculations for period-based metrics

User Journey Scenarios:

CSO Manager Login Flow - Authentication → Dashboard Load → Data Verification
Performance Monitoring Flow - Dashboard Access → Channel Analysis → Workflow Review
Campaign Analysis Flow - Message Distribution Review → Success Rate Comparison → Action Planning
Real-time Monitoring Flow - Live Data Updates → Alert Notifications → Quick Response

B. Non-Functional Test Scenarios

Performance Scenarios:

Dashboard load time < 3 seconds
Chart rendering time < 2 seconds
API response time < 500ms
Real-time sync delay < 60 seconds
Concurrent user handling (100+ users)

Security Scenarios:

Authentication bypass attempts
Unauthorized data access prevention
Session timeout handling
Role-based access validation
Data encryption verification

Compatibility Scenarios:

Cross-browser testing (Chrome, Firefox, Safari, Edge)
Responsive design validation
Mobile device compatibility
Screen resolution adaptability
Operating system compatibility

C. Edge Case & Error Scenarios

Boundary Conditions:

Zero message counts display
Maximum message volume handling
100% and 0% success rates
Single active workflow scenarios
Empty campaign data handling

UX01US01_TC_001- Verify Accurate Total Message Counts Across All Communication Channels

Title: Verify Accurate Total Message Counts Across All Communication Channels
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature: Communication Hub Dashboard
Test Type: Functional/UI/API
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

MOD-Communication, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Database, API, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of total message count display functionality
Integration_Points: Message Service API, Database
Code_Module_Mapped: Communication
Requirement_Coverage: Complete AC#1 coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Data-Accuracy, Message-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: UX01US01, AC#1 - "The system must display accurate total message counts across all communication channels"
Related_Bugs: N/A for new feature
Related_Test_Cases: UX01US01_TC_002, UX01US01_TC_003

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+, iOS 16+, Android 13+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Dashboard Service, Message APIs, Authentication Service
Performance_Baseline: < 3 seconds page load
Data_Requirements: Live message data from Samoa Power Corp

Prerequisites

Setup_Requirements: Dashboard accessible, authentication working
User_Roles_Permissions: CSO Manager
Test_Data: Valid login credentials: cso.manager@samoapower.ws / SamoaPower2025!
Prior_Test_Cases: Authentication system functional

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Navigate to login page and enter credentials	Successful login and redirect to dashboard	Username: cso.~~manager@samoapower.wsPassword:~~manager@yopmail.com Password: SamoaPower2025!	Should redirect to main dashboard
2	Verify all 4 message cards are visible with correct icons	All 4 cards displayed with proper icons:- Total Messages (envelope icon)- Email (email icon)- SMS (phone icon)- WhatsApp (WhatsApp icon)- In-App (bell icon)	Cards should be prominently displayed at top of dashboard with distinct icons	Check visual layout, card positioning, and icon correctness
3	Record Total Messages count and verify against database	UI shows clear numeric count matching database	Total Messages UI: _35,486______ Database verification:SELECT COUNT() as total_messages* FROM notification WHERE remote_utility_id = '829' Database Result: _______	Compare UI count with database query result
4	Record Email count and verify against database	UI shows clear numeric count matching database	Email UI: ___16,249____Database verification:SELECT COUNT() as email_count* FROM notification WHERE remote_utility_id = '829' AND channel_type = 'email' Database Result: _______	Compare UI count with database query result
5	Record SMS count and verify against database	UI shows clear numeric count matching database	SMS UI: _____8524__Database verification:SELECT COUNT() as sms_count* FROM notification WHERE remote_utility_id = '829' AND channel_type = 'sms' Database Result: _______	Compare UI count with database query result
6	Record WhatsApp count and verify against database	UI shows clear numeric count matching database	WhatsApp UI: __6845_____Database verificationSELECT COUNT() as whatsapp_count* FROM notification WHERE remote_utility_id = '829' AND channel_type = 'whatsapp' Database Result: _______	Compare UI count with database query result
7	Calculate sum of individual channels and verify against total	Email + SMS + WhatsApp + In-App should equal Total Messages	Mathematical validation:Step 4 + Step 5 + Step 6 = ___35468____Should equal Step 3 total: _______	Use calculator to verify sum equals total
8	Refresh dashboard page and verify all data persists	All counts and icons remain identical after refresh	Press F5 or browser refresh buttonAll numbers same	Final consistency and persistence check

Verification Points

Primary_Verification: Total message count displays accurately and equals sum of individual channels,sms, whatsapp,email message count display correctly
Secondary_Verifications: ~~Real-time updates functional,~~ API consistency maintained, individual channel counts sum correctly
Negative_Verification: No unauthorized access to message counts, no broken UI components

UX01US01_TC_002- Verify Channel Performance Visual Charts Display

Title: Verify Channel Performance Visual Charts Display

Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature:Communication Hub Dashboard
Test Type: UI/Visual
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

MOD-Communication, P1-Critical, Phase-Regression, Type-UI, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, HappyPath, UI-Updates, Chart-Validation, Performance

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100% of channel chart display functionality
Integration_Points: Database, API
Code_Module_Mapped: Communication
Requirement_Coverage: Complete AC#3 coverage (updated)
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Coverage, UI-Updates, Chart-Performance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: UX01US01, AC#3 - "Channel Performance section must provide visual charts for Email, SMS, WhatsApp" (In-App removed per comments)
Related_Bugs: UI-001 (In-App removal), UI-002 (Percentage removal)
Related_Test_Cases: UX01US01_TC_001, UX01US01_TC_003

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: Chart Rendering Library, Dashboard Service
Performance_Baseline: < 2 seconds chart rendering
Data_Requirements: Channel performance data

Prerequisites

Setup_Requirements: Dashboard loaded successfully
User_Roles_Permissions: CSO Manager
Test_Data: UX01US01_TC_001 passed successfully
Prior_Test_Cases: UX01US01_TC_001 (Dashboard login and load)

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Navigate to Channel Performance section and verify layout	Section visible with title "Channel Performance" below message cards. Exactly 3 pie charts displayed: Email, SMS, WhatsApp only. NO In-App chart present. NO percentage growth indicators on any chart.	Dashboard with populated channel data	🚨 CRITICAL: In-App chart removed per comments. 🚨 CRITICAL: Percentage indicators removed per comments
2	Hover over all chart segments to validate statuses	Email chart: delivered, opened, pending, failed (4 segments) - NO "read" status. SMS chart: delivered, read, pending, failed (4 segments). WhatsApp chart: delivered, read, pending, failed (4 segments).	Email, SMS, WhatsApp performance data	🚨 CRITICAL: Email "read" status removed per comments. SMS and WhatsApp retain "read" status
3	Test chart interactivity and visual consistency	Charts respond to hover/click. Tooltips show accurate counts only (no percentages). Consistent color coding across charts (delivered=purple, pending=yellow, failed=red). Legends match chart segments with proper color alignment.	Various data volumes for consistency testing	Interactive elements working. Cross-chart color validation. Visual consistency check
4	Verify data accuracy by cross-referencing chart counts with source query	Chart segment counts match the underlying database query results. Total counts per chart align with actual message delivery data.	Database query results for Email/SMS/WhatsApp channels	Query: SELECT status, COUNT(*) FROM messages WHERE channel='email/sms/whatsapp' GROUP BY status

Verification Points

Primary_Verification: Exactly 3 pie charts displayed (Email, SMS, WhatsApp only)
Secondary_Verifications: Charts interactive, properly labeled,colors consistent
Negative_Verification: no missing segments

UX01US01_TC_003- Verify Time Period Performance Metrics Display

Title: Verify Time Period Performance Metrics Display

Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature: Communication Hub Dashboard
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

MOD-Communication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, HappyPath, Time-Based, UI-Updates, database , API

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of time period display functionality
Integration_Points: Database,API
Code_Module_Mapped:Communication
Requirement_Coverage: Complete AC#5 coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Feature-Coverage, Time-Analytics, UI-Updates
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: UX01US01, AC#5 - "System must display performance metrics for Today, This Week, and This Month time periods"
Related_Bugs: UI-004 (Date dropdown removal)
Related_Test_Cases: UX01US01_TC_002, UX01US01_TC_005

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: Analytics Service, Time Calculation Service
Performance_Baseline: < 2 seconds data load
Data_Requirements: Time-based analytics data

Prerequisites

Setup_Requirements: Dashboard loaded, time periods calculated
User_Roles_Permissions: CSO Manager
Test_Data: Channel Performance section accessible
Prior_Test_Cases: UX01US01_TC_002 (Channel Performance visible)

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Locate time period metrics in Channel Performance	Three time periods visible: Today, This Week, This Month	Channel Performance dashboard	Should be static labels
2	Verify "Today" metrics display	Shows current day message count	Today: [current count]	SELECT COUNT() FROM* notification WHERE remote_utility_id = '829' AND DATE(created_date) = CURRENT_DATE;
3	Verify "This Week" metrics display	Shows current week message count	This Week: [current count]	SELECT COUNT() FROM* notification WHERE remote_utility_id = '829' AND DATE_TRUNC('week', created_at) = DATE_TRUNC('week', CURRENT_DATE);
4	Verify "This Month" metrics display	Shows current month message count	This Month: [current count]	SELECT COUNT() FROM* notification WHERE remote_utility_id = '829' AND DATE_TRUNC('month', created_at) = DATE_TRUNC('month', CURRENT_DATE);
5	Check logical time progression	Today ≤ This Week ≤ This Month	Mathematical validation data	Numbers should make sense logically. Today count should not exceed weekly or monthly totals

Verification Points

Primary_Verification: All three time periods display with logical progression
Secondary_Verifications: Data makes mathematical sense, no interactive elements,UI updates implemented
Negative_Verification: No date dropdown filters visible, no time inconsistencies

UX01US01_TC_004-Verify Lists Overview Static and Dynamic Counts Display

Title: Verify Lists Overview Static and Dynamic Counts Display
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature: Communication Hub Dashboard
Test Type: Functional/Data
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

MOD-Communication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, HappyPath, Lists-Data, Count-Validation, Database

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of lists overview display functionality
Integration_Points: Database, API
Code_Module_Mapped: Communication
Requirement_Coverage: Complete AC#6 coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Coverage, Lists-Management, Data-Accuracy
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: UX01US01, AC#6 - "Lists Overview section must correctly display counts of Static and Dynamic lists"
Related_Bugs: N/A
Related_Test_Cases: UX01US01_TC_006, UX01US01_TC_001

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: Lists Service, Dashboard Service
Performance_Baseline: < 2 seconds section load
Data_Requirements: Lists data from Samoa Power Corp

Prerequisites

Setup_Requirements: Dashboard loaded, lists data available
User_Roles_Permissions: CSO Manager
Test_Data: Lists Overview section accessible
Prior_Test_Cases: UX01US01_TC_001 (Dashboard access)

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Navigate to Lists Overview section and verify layout	Section visible on right side of dashboard with "Lists Overview" title. Static Lists, Dynamic Lists, and Total Contacts counts displayed with proper formatting (commas).	Dashboard with populated list data	-
2	Validate list counts and mathematical accuracy	Static + Dynamic = Total lists calculation is correct. All numbers remain stable during session and after refresh.	Static Lists: [count], Dynamic Lists: [count], Total Contacts: [count]	Mathematical validation and data persistence check
3	Test category breakdown display	Category section shows single Consumer bar with 100% and other bar with 0%	Consumer: 100%, Technician: 0%, Business: 0%	-

Verification Points

Primary_Verification: Static and Dynamic list counts display accurately,Only Consumer category visible with 100% distribution
Secondary_Verifications: Total contacts shown, formatting consistent, responsive design, List counts accurate, data migration successful, UI updated correctly
Negative_Verification: No missing counts, no calculation errors, no layout issues

UX01US01_TC_005-Verify Active Workflows Count Display Accuracy

Title: Verify Active Workflows Count Display Accuracy
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature: Communication Hub Dashboard
Test Type: Functional/Data
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

MOD-Communication, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, HappyPath, Workflow-Validation, Count-Accuracy, Database ,API

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100% of workflow count display functionality
Integration_Points: Workflow Service,
Code_Module_Mapped: Communication
Requirement_Coverage: Complete AC#8 coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Workflow-Performance, Data-Accuracy, System-Health
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: UX01US01, AC#8 - "Workflow Performance section must show the correct count of Active Workflows"
Related_Bugs: N/A
Related_Test_Cases: UX01US01_TC_008, UX01US01_TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Workflow Service, Analytics Service, Dashboard Service
Performance_Baseline: < 2 seconds workflow data load
Data_Requirements: Active workflow data

Prerequisites

Setup_Requirements: Workflow service operational, active workflows present
User_Roles_Permissions: CSO Manager
Test_Data: Workflow Performance section accessible
Prior_Test_Cases: UX01US01_TC_001 (Dashboard access)

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Navigate to Workflow Performance section	Section visible below Lists Overview with "Workflow Performance" title. Active Workflows count displayed clearly in proper card format.	Dashboard with workflow data	SELECT COUNT() FROM* workflow WHERE is_active = 'true' AND remote_utility_id = '829';
2	Verify Active Workflows count accuracy and formatting	Shows exact number (e.g., 3) as whole number .Card properly formatted and positioned consistently with other metric cards.	Active Workflows: [current count]	Number formatting and visual consistency check
3	Cross-reference with Communication Workflow tab	Navigate to Communication > Workflow tab and count active workflows manually. Dashboard count should match the number of workflows with "active" status in workflow management section.	Workflow tab active status count	Manual verification: Communication > Workflow tab shows same count of active workflows as dashboard
4	Validate status filtering and real-time updates	Count reflects only currently active workflows (not completed/paused). If workflow status changes in Communication tab, dashboard count updates accordingly.	Live workflow status changes	Status filtering validation. Real-time synchronization between workflow management and dashboard

Verification Points

Primary_Verification: Active workflow count displays accurately and reflects only active workflows
Secondary_Verifications: Count formatting correct, real-time updates functional
Negative_Verification: No inactive workflows counted, no display errors

UX01US01_TC_006-Verify Total Messages Processed Through Workflows Display

Title: Verify Total Messages Processed Through Workflows Display
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature:Communication Hub Dashboard
Test Type: Functional/Data
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100% of workflow message count display
Integration_Points: Dashboard Frontend, Workflow Service, Message Processing Service
Code_Module_Mapped: Communication
Requirement_Coverage: Complete AC#9 coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Workflow-Performance, Message-Processing, Data-Accuracy
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: UX01US01, AC#9 - "System must display accurate Total Messages processed through workflows"
Related_Bugs: N/A
Related_Test_Cases: UX01US01_TC_007, UX01US01_TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Workflow Service, Message Processing Service, Analytics Service
Performance_Baseline: < 2 seconds data load
Data_Requirements: Workflow message processing data

Prerequisites

Setup_Requirements: Workflow service operational, message processing data available
User_Roles_Permissions: CSO Manager
Test_Data: Workflow Performance section accessible
Prior_Test_Cases: UX01US01_TC_007 (Active Workflows visible)

Test Procedur

Step #	Action	Expected Result	Test Data	Comment
1	Navigate to Workflow Performance section	Section visible with workflow metrics	-	Prerequisite step
2	Locate Total Messages metric in workflow section	Shows total workflow message count	Total Messages: [current count]	Should show exact number (e.g., 4,566) SELECT COUNT() AS total_messages* FROM workflow WHERE remote_utility_id = '829';
3	Verify message count format and display	Number displayed clearly with proper formatting	Expected format: comma-separated number	No decimals or errors
4	Verify metric card styling	Card properly formatted and positioned	Consistent with other workflow metrics	Visual consistency
5	Test count accuracy against workflow data	Count reflects all messages processed by workflows	Cross-validation with workflow details	Data accuracy check
6	Verify count includes all workflow types	Messages from all workflow categories included	All campaign types counted	Comprehensive counting
7	Test count stability during session	Count remains consistent during session	Refresh and verify same count	Data persistence
8	Validate real-time updates	Count updates when new workflow messages processed	Live message processing	Real-time synchronization

Verification Points

Primary_Verification: Total workflow messages count displays accurately and includes all workflow-processed messages
Secondary_Verifications: Count formatting correct, real-time updates functional
Negative_Verification: No missing workflow messages, no duplicate counting

UX01US01_TC_007-Verify Average Success Rate Calculation Accuracy

Title: Verify Average Success Rate Calculation Accuracy
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature:Communication Hub Dashboard
Test Type: Functional/Mathematical
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of success rate calculation functionality
Integration_Points: Dashboard Frontend, Analytics Service,
Code_Module_Mapped: Communication
Requirement_Coverage: Complete AC#10 coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Analytics-Accuracy, Mathematical-Validation, Performance-Metrics
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: UX01US01, AC#10 - "Average Success Rate metric must calculate correctly based on all workflow performance data"
Related_Bugs: CALC-001 (Success rate formula validation)
Related_Test_Cases: UX01US01_TC_008, UX01US01_TC_010

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Analytics Service, Success Rate Calculator, Workflow Data
Performance_Baseline: < 1 second calculation time
Data_Requirements: Workflow success/failure data

Prerequisites

Setup_Requirements: Analytics service operational, workflow data available
User_Roles_Permissions: CSO Manager
Test_Data: Workflow Performance section accessible with success rate data
Prior_Test_Cases: UX01US01_TC_008 (Total Messages visible)

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Navigate to Workflow Performance section	Section visible with success rate metric	-	Prerequisite step
2	Locate Average Success Rate display	Shows success rate percentage clearly	Avg Success Rate: [current %]	Should show percentage (e.g., 97.6%)
3	Verify success rate format	Percentage displayed with decimal precision	Expected format: XX.X%	One decimal place precision
4	Manual calculation validation	Calculate:(successful messages /total messages) × 100	Use calculator for verification	Mathematical validation
5	Cross-reference with workflow details	Success rate matches individual workflow calculations	Compare with workflow breakdown	Data consistency check

Verification Points

Primary_Verification: Success rate calculated correctly using (successful messages/total messages) × 100 formula
Secondary_Verifications: Weighted averages accurate, decimal precision correct
Negative_Verification: No calculation errors, no division by zero issues

UX01US01_TC_008-Verify Total Active Failure Count Display

Title: Verify Total Active Failure Count Display
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature: Communication Hub Dashboard
Test Type: Functional/Data
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of failure count display functionality
Integration_Points: Dashboard Frontend, Failure Tracking Service, Workflow Service
Code_Module_Mapped: Communication
Requirement_Coverage: Complete AC#11 coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: System-Health, Failure-Tracking, Operational-Metrics
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: UX01US01, AC#11 - "Dashboard must show the Total failure count that are currently active"
Related_Bugs: N/A
Related_Test_Cases: UX01US01_TC_009, UX01US01_TC_007

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Failure Tracking Service, Workflow Service, Dashboard Service
Performance_Baseline: < 2 seconds failure data load
Data_Requirements: Active failure data

Prerequisites

Setup_Requirements: Failure tracking service operational, failure data available
User_Roles_Permissions: CSO Manager
Test_Data: Workflow Performance section accessible
Prior_Test_Cases: UX01US01_TC_007 (Workflow Performance visible)

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Navigate to Workflow Performance section	Section visible with failure metrics	-	Prerequisite step
2	Locate Total Failures count display	Shows active failure count clearly	Total Failures: [current count]	Should show exact number (e.g., 23) SELECT COUNT(id) FROM notification WHERE remote_utility_id = 68 AND status = 2 AND workflow_id IS NOT NULL;
3	Verify "active" failure filtering	Only currently unresolved failures counted	Status filtering validation	Not resolved/closed failures
4	Verify count format and display	Number displayed clearly without errors	Expected format: whole number	No decimals or "Loading..."
5	Test failure count accuracy	Count reflects only active/unresolved failures	Cross-validation with failure logs	Active status verification
6	Verify cross-workflow failure aggregation	Failures from all workflows included in count	Multi-workflow failure tracking	Comprehensive counting
7	Test count stability during session	Count remains consistent during session	Refresh and verify same count	Data persistence
8	Validate real-time failure updates	Count updates when failure status changes	Live failure management	Dynamic count updates

Verification Points

Primary_Verification: Total failure count shows only currently active/unresolved failures
Secondary_Verifications: Real-time updates functional, cross-workflow aggregation accurate
Negative_Verification: No resolved failures counted

UX01US01_TC_009-Verify Message Distribution by Campaign Type (Top 3 Display)

Title: Verify Message Distribution by Campaign Type (Top 3 Display)
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature: Communication Hub Dashboard
Test Type: Functional/Analytics
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of message distribution display (top 3 campaigns)
Integration_Points: Dashboard Frontend, Campaign Analytics Service, Message Service
Code_Module_Mapped: Communication
Requirement_Coverage: Complete AC#12 coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Campaign-Analytics, Message-Distribution, Performance-Metrics
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: UX01US01, AC#12 - "Message Distribution metrics must display message counts by campaign type with correct percentages (top 3 used)"
Related_Bugs: N/A
Related_Test_Cases: UX01US01_TC_007, UX01US01_TC_013

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Campaign Analytics Service, Message Distribution Service
Performance_Baseline: < 2 seconds analytics load
Data_Requirements: Campaign message distribution data

Prerequisites

Setup_Requirements: Campaign analytics operational, distribution data available
User_Roles_Permissions: CSO Manager
Test_Data: Workflow Performance section with Message Distribution subsection
Prior_Test_Cases: UX01US01_TC_007 (Workflow Performance accessible)

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Navigate to Message Distribution subsection	Subsection visible within Workflow Performance	Look for "Message Distribution" title	Should be below workflow metrics
2	Count number of campaigns displayed	Exactly 3 campaigns shown (top 3 by message volume)	Top 3 campaigns only	🚨 CRITICAL: Only top 3 per comments
3	Verify campaign ordering	Campaigns sorted by message count (highest to lowest)	Descending order by volume	Highest volume first
4	Verify campaign message counts	Each campaign shows accurate message count	Service Updates: ~2,456<br>New Customer: ~1,245<br>Re-engagement: ~855	Query: SELECT name, COUNT() as message_count* FROM workflow WHERE id IS NOT NULL GROUP BY name ORDER BY message_count DESC LIMIT 3
5	Verify percentage calculations	Each campaign shows correct percentage of total	Calculate: (Campaign messages / Total) × 100	Mathematical validation
6	Verify campaign names display	Campaign names clearly labeled and readable	Service Update Notifications, New Customer Welcome, Re-engagement Campaign	Clear labeling
7	Test percentage total validation	Top 3 percentages sum appropriately	Percentage sum validation	Mathematical consistency
8	Validate visual representation	Campaigns displayed in clear, readable format	Bar charts or list format	Visual clarity

Verification Points

Primary_Verification: Top 3 campaigns by message volume displayed with accurate counts and percentages
Secondary_Verifications: Correct sorting, accurate percentages, clear visual presentation
Negative_Verification: No campaigns beyond top 3 shown, no percentage calculation errors

UX01US01_TC_010-Verify Success Rate Distribution by Campaign Type Display

Title: Verify Success Rate Distribution by Campaign Type Display
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature: Communication Hub Dashboard
Test Type: Functional/Analytics
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of success rate distribution by campaign type
Integration_Points: Dashboard Frontend, Campaign Analytics Service, Success Rate Calculator
Code_Module_Mapped: Communication
Requirement_Coverage: Complete AC#13 coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Campaign-Performance, Success-Rate-Analytics, Distribution-Metrics
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: UX01US01, AC#13 - "Success Rate Distribution must show individual success rates for each campaign type with visual representation"
Related_Bugs: N/A
Related_Test_Cases: UX01US01_TC_011, UX01US01_TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Campaign Analytics Service, Success Rate Calculator, Visual Chart Service
Performance_Baseline: < 3 seconds chart rendering
Data_Requirements: Campaign-specific success rate data

Prerequisites

Setup_Requirements: Campaign analytics operational, success rate data available
User_Roles_Permissions: CSO Manager
Test_Data: Message Distribution section accessible with success rate breakdown
Prior_Test_Cases: UX01US01_TC_011 (Message Distribution visible)

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Navigate to Success Rate Distribution subsection	Subsection visible within Message Distribution	Look for "Success Rate by Campaign" chart	Should be below message distribution
2	Verify campaign success rates display	Each campaign shows individual success rate percentage	Service Updates: 98.2%<br>New Customer: 95.7%<br>Re-engagement: 89.3%	Individual percentages shown
3	Verify success rate calculation accuracy	Success rates match manual calculations	Calculate: (Successful messages / Total messages per campaign) × 100	Mathematical validation
4	Verify visual representation format	Success rates displayed in chart/bar format	Bar chart or progress bars	Clear visual format
5	Test campaign ordering consistency	Same campaign order as message distribution	Consistent with TC_011 ordering	Order consistency
6	Verify success rate precision	Percentages show appropriate decimal places	Expected format: XX.X%	One decimal precision
7	Validate comparative analysis capability	Easy to compare success rates across campaigns	Visual comparison possible	Comparative clarity
8	Test chart responsiveness	Chart adapts to different screen sizes	Responsive design validation	Cross-device compatibility

Verification Points

Primary_Verification: Success rate distribution shows accurate individual campaign success rates with visual representation
Secondary_Verifications: Mathematical accuracy, visual clarity, responsive design
Negative_Verification: No calculation errors, no missing campaign data

UX01US01_TC_011-Verify Dashboard Real-time Data Refresh and Synchronization

Title: Verify Dashboard Real-time Data Refresh and Synchronization
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature: Communication Hub Dashboard
Test Type: Functional/Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Continuous-Monitoring
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of real-time data synchronization across all dashboard components
Integration_Points: All Dashboard Services, WebSocket Connection, Data Sync Service
Code_Module_Mapped:Communication
Requirement_Coverage: Complete real-time functionality coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Real-Time-Performance, Data-Synchronization, System-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Related_Requirements: UX01US01, General Requirement - "Dashboard must maintain real-time data synchronization across all metrics and components"
Related_Bugs: N/A
Related_Test_Cases: All previous test cases (TC_007 through TC_013)

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: All Dashboard Services, WebSocket Service, Data Sync Infrastructure
Performance_Baseline: < 5 seconds sync time, < 2% data lag
Data_Requirements: Live data streams, WebSocket connections

Prerequisites

Setup_Requirements: All dashboard services operational, WebSocket connections stable
User_Roles_Permissions: CSO Manager
Test_Data: Full dashboard accessible with all sections
Prior_Test_Cases: UX01US01_TC_007 through TC_013 (All dashboard components functional)

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Load complete dashboard	All sections load with current data	Full dashboard visible	Baseline data capture
2	Verify initial data timestamp	All metrics show current/recent timestamps	Data freshness validation	Real-time baseline
3	Trigger workflow message processing	Generate new workflow activity	Create test workflow messages	Background data change
4	Monitor automatic data refresh	Dashboard metrics update without manual refresh	30-60 second update window	Automatic synchronization
5	Verify cross-component consistency	All related metrics update consistently	Message count, success rate, failures all sync	Data consistency
8	Test manual refresh capability	Manual refresh button updates all data	Force refresh functionality	Manual sync option
9	Verify data accuracy post-sync	Updated data matches backend reality	Cross-validation with backend	Sync accuracy
10	Test sync during network interruption	Dashboard handles connection issues gracefully	Simulate network issues	Error handling

Verification Points

Primary_Verification: All dashboard components maintain real-time synchronization with accurate, consistent data
Secondary_Verifications: WebSocket stability, error handling, user feedback systems
Negative_Verification: No stale data, no sync failures, no inconsistent states

UX01US01_TC_012 - Verify Dashboard Cross-Browser Compatibility

Title: Verify Dashboard Cross-Browser Compatibility
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0

Classification

Module/Feature: Communication Hub Dashboard
Test Type: Compatibility/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

MOD-Communication, P1-Critical, Phase-Regression, Type-Compatibility, Platform-Web, Report-QA, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Cross-Browser, UI-Consistency, Compatibility-Matrix, Performance

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking Analysis

Feature Coverage:

Feature_Coverage: 100% of real-time data synchronization across all dashboard components
Integration_Points: All Dashboard Services, WebSocket Connection, Data Sync Service
Code_Module_Mapped: Communication
Requirement_Coverage: Complete real-time functionality coverage
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Real-Time-Performance, Data-Synchronization, System-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Related_Requirements:

UX01US01, General Requirement - "Dashboard must maintain real-time data synchronization across all metrics and components"

Related_Bugs:N/A

Related_Test_Cases:

UX01US01_TC_001 ,UX01US01_TC_005 ,UX01US01_TC_007

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: All Dashboard Services
Performance_Baseline: Consistent across all browsers

Test Procedure

Step #	Action	Expected Result	Test Data	Comment
1	Load dashboard in Chrome 115+	All components render correctly	Full dashboard data	Baseline browser
2	Load dashboard in Firefox 110+	Identical layout and functionality	Same data set	Firefox compatibility
3	Load dashboard in Safari 16+	Consistent visual appearance	Same data set	Safari-specific testing
4	Load dashboard in Edge Latest	All features function identically	Same data set	Edge compatibility
5	Test chart rendering across browsers	Charts display consistently	Chart data	Visual consistency
6	Verify interactive elements	Hover effects, clicks work uniformly	Interactive components	Functionality parity
7	Test responsive behavior	Dashboard adapts to different screen sizes	Various resolutions	Responsive design
8	Validate performance consistency	Load times similar across browsers	Performance metrics	Speed parity

Verification Points

Primary_Verification: Dashboard displays and functions identically across all supported browsers
Secondary_Verifications: Performance consistency, visual parity, interactive element functionality
Negative_Verification: No browser-specific bugs, no layout inconsistencies

Test Suite Organization

Smoke Test Suite (5 minutes execution)

UX01US01_TC_001 - Message Count Verification
UX01US01_TC_002 - Channel Performance Charts
UX01US01_TC_006 - Active Workflows Count
UX01US01_TC_013 - Cross-Browser Basic Load

Regression Test Suite (45 minutes execution)

All Smoke Tests +
UX01US01_TC_004 - Time Period Metrics
UX01US01_TC_005 - Lists Overview
UX01US01_TC_007 - Workflow Messages Count
UX01US01_TC_008 - Success Rate Calculation
UX01US01_TC_009 - Failure Count Display
UX01US01_TC_012 - Real-time Synchronization

Full Test Suite (90 minutes execution)

All Regression Tests +
UX01US01_TC_010 - Message Distribution
UX01US01_TC_011 - Success Rate Distribution
UX01US01_TC_014 - Performance Testing

Performance Test Suite (30 minutes execution)

UX01US01_TC_014 - Load Testing
UX01US01_TC_012 - Real-time Performance
UX01US01_TC_013 - Cross-Browser Performance

Execution Matrix

Test Case	Chrome	Firefox	Safari	Edge	Mobile	Priority
TC_001-003	✓	✓	✓	✓	✓	P1
TC_004-007	✓	✓	✓	✓	○	P1-P2
TC_008-012	✓	✓	○	○	○	P1-P2
TC_013-017	✓	✓	✓	✓	✓	P1-P2

Legend: ✓ = Required, ○ = Optional

Integration Dependencies

Critical Dependencies (Must Pass First)

Authentication Service - Required for all tests
Database Service - Required for data validation tests
Dashboard API - Required for all functional tests

Service Dependencies

Message Service API → TC_001, TC_007, TC_010
Workflow Service → TC_006, TC_007, TC_008, TC_009
Analytics Service → TC_008, TC_010, TC_011
WebSocket Service → TC_012

Test Execution Order

Prerequisites: TC_001 (Authentication & Basic Load)
Core Functionality: TC_002, TC_004, TC_005, TC_006
Advanced Features: TC_007, TC_008, TC_009, TC_010, TC_011
System Tests: TC_012, TC_013, TC_014, TC_015, TC_016, TC_017

API Test Collection (Critical Level ≥7)

High Priority API Tests

Authentication API - Login/logout endpoints (Priority: 9)
Message Count API - Real-time message counting (Priority: 9)
Workflow Status API - Active workflow tracking (Priority: 8)
Success Rate API - Performance calculations (Priority: 8)
Real-time Sync API - WebSocket data updates (Priority: 7)

API Test Specifications

Response Time: < 500ms for critical operations
Data Validation: All business rules enforced
Error Handling: Proper HTTP status codes
Security: Authentication/authorization validation

Quality Gates

Release Criteria

Smoke Tests: 100% pass rate
P1 Tests: 100% pass rate
P2 Tests: 95% pass rate
Performance: All benchmarks met
Security: Zero critical vulnerabilities

Monitoring & Reporting

Daily: Smoke test execution
Weekly: Full regression suite
Release: Complete test suite including performance and security
Continuous: API health monitoring