Communication Hub Dashboard (UX01US01)
Communication Hub Dashboard - Test Cases & Scenarios
User Story: Communication Hub Dashboard (UX01US01)
Total Test Cases:
Total Acceptance Criteria:
Total Coverage Percentage:
Test Scenario Summary
A. Functional Test Scenarios
Dashboard Core Functionality - Main dashboard loading and data display
Channel Performance Metrics - Email, SMS, WhatsApp performance tracking
Lists Overview Management - Static/Dynamic lists and contact distribution
List Categories Display - Consumer segmentation (removed Technician/Business per comments)
Workflow Performance Monitoring - Active workflows and success rates
Message Distribution Analytics -
Success Rate Distribution - Campaign effectiveness metrics
Data Refresh & Real-time Updates - Auto-refresh functionality
B. Non-Functional Test Scenarios (18 scenarios)
Performance Testing - Dashboard load times, concurrent users
Security Testing - Authentication, authorization, data protection
Browser Compatibility - Chrome focus with cross-browser validation
Reliability Testing - System stability, error recovery
C. Edge Case & Error Scenarios (15 scenarios)
Boundary Conditions - Min/max values, data limits
Network Issues - Connectivity problems, timeout handling
Data Inconsistencies - Missing data, invalid states
Error Handling - Graceful failure management
Detailed Test Cases
DASHBOARD CORE FUNCTIONALITY
Test Case:UX01US01 _TC_001
Title: Verify Dashboard Main Page Load with All Sections and Real-time Data Integration
Created By: Prachi
Created Date: May 28, 2025
Version: 1.0
Classification:
Module/Feature: Dashboard Core
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automationmannual
MOD-Dashboard, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 100% of dashboard core functionality
- Integration_Points: Dashboard API, Message Service, Database
- Code_Module_Mapped: Communication
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability:
Test Environment:
- Environment:
Environment:Staging - Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
- Device/OS: Windows
1111, macOS 12+ - Screen_Resolution:
Screen_Resolution:Desktop-1920x1080 - Dependencies: Dashboard API, Message Service, Authentication Service
- Performance_Baseline: < 3 seconds page load
- Data_Requirements: Samoa Power Corp test data with updated counts
Prerequisites:
- Setup_Requirements:
ValiduserDashboardcredentialsservicesforoperational,utilitytestadmindatabaserolepopulated - User_Roles_Permissions:
Testdata:CSOSampleManager - Test_Data:
utilityUsername:companycso.manager@samoapower.ws,"SamoaPassword:PowerSamoaPower2025! - Prior_Test_Cases:
Corp"Active communication data inAuthentication system functional
Test Procedure:
Verification Points:
Primary_Verification: All dashboard sections load within 3 seconds with accurate data
Secondary_Verifications: Data accuracy matches baseline, UI elements properly aligned, real-time integration functional
Negative_Verification: No error messages, no broken UI components, no removed features visible
Integration_Verification: All backend services integrate seamlessly with dashboard frontend
Test Case: UX01US01_TC_002
Title: Verify Channel Performance Metrics Display
Created Date: May 27, 2025
Version: 1.0
Classification:
Module/Feature: Channel Performance
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual
MOD-ChannelPerformance, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Critical
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 11
Prerequisites:
Dashboard successfully loaded (V1-17_TC_001 passed)
Sample communication data for Samoa Power Corp
Test Procedure:
Verification Points:
Primary_Verification: Only Email, SMS, WhatsApp channels displayed with correct status options per comments
Secondary_Verifications: Pie charts render correctly, data accuracy maintained, UI updates implemented
Negative_Verification:
Test Case:UX01US01_TC_003
Title: Verify Lists Overview with Consumer-Only Support
Created Date: May 27, 2025 Version: 1.0
Classification:
Module/Feature: Lists Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
MOD-ListsManagement, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High
Business Context:
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: Lists Service, Contact Database, Category Management Service
Performance_Baseline: < 2 seconds list data loading
Data_Requirements: Updated contact database with Consumer-only categorization
Prerequisites:
Setup_Requirements: Dashboard loaded, Lists service operational
User_Roles_Permissions: CSO Manager or authorized dashboard user
Test_Data: 56,789 contacts reclassified as Consumer category
Prior_Test_Cases: V1-17_TC_001 (Dashboard Main Load) successful
Test Procedure:
Verification Points:
Primary_Verification: Only Consumer category visible with 100% distribution of all 56,789 contacts
Secondary_Verifications: List counts accurate, data migration successful, UI updated correctly
Negative_Verification: No Technician or Business categories visible, no data loss during migration
Migration_Verification: All contacts properly reclassified, no data inconsistencies
Test Case: UX01US01_TC_004
Title: Verify Workflow Performance Display (Top 3 by Messages)
Created Date: May 27, 2025
Version: 1.0
Classification:
Module/Feature: Workflow Performance
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual
MOD-WorkflowPerformance, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Requirements Traceability:
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: Workflow Service, Analytics Service, Message Processing Service
Performance_Baseline: < 2 seconds workflow data calculation
Data_Requirements: Workflow execution history with message volumes
Prerequisites:
Setup_Requirements: Dashboard loaded, workflow services operational
User_Roles_Permissions: CSO Manager, Utility Administrator, or authorized workflow viewer
Test_Data: Active workflow data with realistic Samoa Power Corp message volumes
Prior_Test_Cases: V1-17_TC_001 (Dashboard Main Load) successful
Test Procedure:
Verification Points:
Primary_Verification: Top 3 workflows displayed correctly sorted by message count (Service Updates > New Customer > Re-engagement)
Secondary_Verifications: Success rates calculated accurately, percentages add up correctly, failure count accurate
Negative_Verification: No workflow sorting errors, no calculation discrepancies
Analytics_Verification: Workflow analytics service integration functional, real-time data updates
PERFORMANCE TEST CASES
Test Case: UX01US01_TC_005
Title: Dashboard Load Performance Test with Realistic Data Volume
Created Date: May 27, 2025 Version: 1.0
Classification:
Module/Feature: Dashboard Performance
Test Type: Performance
Test Level: System
Priority: P2-High
Execution Phase: Performance
Automation Status: Automated
MOD-Performance, P2-High, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High
Business Context:
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium
Test Environment:
Environment: Performance Testing
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Performance monitoring tools, load testing framework
Performance_Baseline: < 3 seconds initial load, < 5 seconds concurrent load
Data_Requirements: Full Samoa Power Corp dataset (35,486 messages, 56,789 contacts)
Prerequisites:
Setup_Requirements: Performance testing environment configured
User_Roles_Permissions: Load testing user accounts (5 concurrent users)
Test_Data: Full production-like dataset for Samoa Power Corp
Prior_Test_Cases: Dashboard functionality validated
Test Procedure:
Verification Points:
Primary_Verification: Dashboard loads completely within 1 seconds for single user, 5 seconds for concurrent users
Secondary_Verifications: Memory usage efficient, API responses fast, no performance degradation
Negative_Verification: No memory leaks, no performance bottlenecks, no system resource exhaustion
SECURITY TEST CASES
Test Case: UX01US01_TC_006
Title: Dashboard Access Control Verification
Created Date: May 27, 2025 Version: 1.0
Classification:
Module/Feature: Security
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Security
Automation Status: Manual
MOD-Security, P1-Critical, Phase-Security, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
Quality Metrics:
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Test Environment:
Environment: Security Testing
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication Service, Authorization Service, Session Management
Performance_Baseline: < 2 seconds authentication response
Data_Requirements: Multiple user roles with different access levels
Prerequisites:
Setup_Requirements: Security testing environment with role-based users
User_Roles_Permissions: Test accounts for all user roles (CSO Manager, CSO Agent, etc.)
Test_Data: Samoa Power Corp multi-role user accounts
Prior_Test_Cases: Authentication system functional
Test Procedure:
Verification Points:
Primary_Verification: Proper authentication and authorization enforced for all user roles
Secondary_Verifications: Role-based access working correctly, session management functional
Negative_Verification: No unauthorized access possible, no security bypasses
API & INTEGRATION TEST CASES
Test Case: UX01US01_TC_007
Title: Dashboard Data API Integration and Real-time Updates Validation
Created Date: May 27, 2025
Version: 1.0
Classification:
Module/Feature: API Integration
Test Type: API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated
MOD-APIIntegration, P1-Critical, Phase-Regression, Type-API, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Requirements Traceability:
Test Environment:
Environment: Integration Testing
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Backend APIs, Database, WebSocket server, API testing tools
Performance_Baseline: < 500ms API response time, < 5 seconds real-time update
Data_Requirements: Live API endpoints with Samoa Power Corp data
Prerequisites:
Setup_Requirements: API testing environment with live backend services
User_Roles_Permissions: API access credentials for dashboard services
Test_Data: Live API endpoints returning actual dashboard data
Prior_Test_Cases: Backend services operational and responding
Test Procedure:
Verification Points:
Primary_Verification: All dashboard APIs return expected data structure
Secondary_Verifications: Response times within acceptable limits
Test Suite Organization
Smoke Test Suite (Execute: Every Release)
V1-17_TC_001: Dashboard Main Page Load
V1-17_TC_002: Channel Performance Display
V1-17_TC_007: Access Control Verification
Regression Test Suite (Execute: Per Release)
All P1-Critical and P2-High priority test cases
Focus on core functionality and updated requirements
Cross-browser compatibility validation
Full Test Suite (Execute: Major Releases)
Complete test case coverage including edge cases
Performance and security validation
Responsive design testing
Execution Matrix
Business Rules Validation
Growth Percentage Removal (Per Comments)
Rule: No growth percentages displayed anywhere on dashboard
Test Coverage: V1-17_TC_002 validates removal
Business Impact: Simplified UI without percentage indicators
Channel Performance Updates (Per Comments)
Rule: Removed "read" status from Email channel performance
Test Coverage: V1-17_TC_002 validates updated pie chart structure
Business Impact: Cleaner Email performance metrics
Consumer-Only Lists (Per Comments)
Rule: Only Consumer category supported, removed Technician/Business
Test Coverage: V1-17_TC_003 validates single category display
Business Impact: Simplified customer segmentation
Top 3 Workflows Display (Per Comments)
Rule: Display first 3 workflows sorted by message count
Test Coverage: V1-17_TC_004 validates correct sorting and display
Business Impact: Focus on highest volume workflows
Removed Features Validation
Filter/Import Removal: V1-17_TC_005 validates clean UI
Date Dropdown Removal: V1-17_TC_002 confirms no date selectors
In-App Notifications: V1-17_TC_002 validates removal
Test Data Requirements
Samoa Power Corp Test Company
Company Name: Samoa Power Corporation
Domain: samoapower.ws
Location: Apia, Samoa
Utility Type: Electric Power
Customer Base: 25,000 residential, 5,000 business
Sample User Accounts
CSO Manager: cso.manager@samoapower.ws
CSO Agent: cso.agent@samoapower.ws
Utility Admin: admin@samoapower.ws
Meter Manager: meter.manager@samoapower.ws
Billing Manager: billing@samoapower.ws
Test Communication Data
Total Messages: 35,486
Email Messages: 16,249
SMS Messages: 8,524
WhatsApp Messages: 6,845
Active Workflows: 3
Static Lists: 24
Dynamic Lists: 16
Total Contacts: 56,789
Traceability Matrix
Risk Assessment & Mitigation
High Risk Areas
Data Accuracy: Real-time calculation accuracy
- Mitigation: V1-17_TC_001, V1-17_TC_010 validate data integrity
Performance: Dashboard load with large datasets
- Mitigation: V1-17_TC_006 performance testing
- Mitigation: V1-17_TC_007 access control validation
Medium Risk Areas
UI Changes: Comment-based requirement updates
- Mitigation: All test cases updated per latest comments
Browser Compatibility: Chrome-focused but other browsers used
- Mitigation: Basic cross-browser validation included
Low Risk Areas
Responsive Design: Secondary priority for B2B users
- Mitigation: V1-17_TC_009 covers basic responsive requirements