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Communication Hub Dashboard (UX01US01)

Communication Hub Dashboard - Test Cases & Scenarios

User Story: Communication Hub Dashboard (UX01US01)

Total Test Cases:
Total Acceptance Criteria:
Total Coverage Percentage:




Test Scenario Summary

A. Functional Test Scenarios

Dashboard Core Functionality - Main dashboard loading and data display

Channel Performance Metrics - Email, SMS, WhatsApp performance tracking

Lists Overview Management - Static/Dynamic lists and contact distribution

List Categories Display - Consumer segmentation (removed Technician/Business per comments)

Workflow Performance Monitoring - Active workflows and success rates

Message Distribution Analytics -

Success Rate Distribution - Campaign effectiveness metrics

Navigation & User Experience - Cross-module navigation

Data Refresh & Real-time Updates - Auto-refresh functionality

B. Non-Functional Test Scenarios (18 scenarios)

Performance Testing - Dashboard load times, concurrent users

Security Testing - Authentication, authorization, data protection

Browser Compatibility - Chrome focus with cross-browser validation

Reliability Testing - System stability, error recovery

C. Edge Case & Error Scenarios (15 scenarios)

Boundary Conditions - Min/max values, data limits

Network Issues - Connectivity problems, timeout handling

Data Inconsistencies - Missing data, invalid states

Error Handling - Graceful failure management


Detailed Test Cases

DASHBOARD CORE FUNCTIONALITY

Test Case:UX01US01 _TC_001

Title: Verify Dashboard Main Page Load with All Sections and Real-time Data Integration
Created By:
Created Date: May 28, 2025
Version: 1.0

Classification:

Module/Feature: Dashboard Core

Test Type: Functional/UI

Test Level: System

Priority: P1-Critical

Execution Phase: Smoke

Automation Status: Planned-for-Automation

Enhanced Tags:

Tags=API , Database

MOD-Dashboard, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Quality Metrics:

Risk_Level: High

Complexity_Level: Medium

Expected_Execution_Time: 2 minutes

Reproducibility_Score: High

Data_Sensitivity: Medium

Failure_Impact: Critical

Requirements Traceability:

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+

Device/OS: Windows 11

Screen_Resolution: 1920x1080

Performance_Baseline: < 3 seconds page load

Prerequisites:

Valid user credentials for utility admin role

Test data: Sample utility company "Samoa Power Corp"

Active communication data in system

Test Procedure:

Step #

Action

Expected Result

Test Data

Integration Validation

1

Navigate to login page

Login page displays within 2 seconds


Authentication service responsive

2

Enter valid CSO Manager credentials

Login successful, redirected to dashboard

Username: cso.manager@samoapower.ws, Password: SamoaPower2025!

Authentication integration working

3

Verify dashboard main sections load

All 4 sections visible: Channel Performance, Lists Overview, Workflow Performance, Message Distribution

Complete UI rendering

Frontend ↔ Backend integration

4

Verify total message count accuracy

Total Messages displays: [current real-time count]

Live dashboard data

Database ↔ Dashboard integration

5

Verify individual channel metrics

Email: [current count], SMS: [current count], WhatsApp: [current count]

Real-time channel metrics

Message Service ↔ Dashboard

6

Confirm In-App removal

In-App notifications section not present

Removed per comments

UI update implementation

7

Check Lists Overview section

Static Lists: [current count], Dynamic Lists: [current count], Total Contacts: [current count]

Live lists data

Lists Service ↔ Dashboard

8

Verify Consumer-only categories

Only Consumer category shown at 100%

Consumer: 100% (current contact count)

Category service update

9

Verify Workflow Performance

Active Workflows: [current count], Total Messages: [current count], Success Rate: [current %], Failures: [current count]

Live workflow metrics

Workflow Service ↔ Dashboard

10

Check time period metrics

Today: [current count], This Week: [current count], This Month: [current count]

Real-time time-based analytics

Analytics Service integration

11

Test dashboard responsiveness

Page loads < 3 seconds, UI responsive

Performance baseline met

Performance optimization

Verification Points:

Primary_Verification: All dashboard sections load within 3 seconds with accurate data

Secondary_Verifications: Data accuracy matches baseline, UI elements properly aligned, real-time integration functional

Negative_Verification: No error messages, no broken UI components, no removed features visible

Integration_Verification: All backend services integrate seamlessly with dashboard frontend


Test Case: UX01US01_TC_002

Title: Verify Channel Performance Metrics Display
Created Date: May 27, 2025
Version: 1.0

Classification:

Module/Feature: Channel Performance

Test Type: Functional

Test Level: System

Priority: P1-Critical

Execution Phase: Regression

Automation Status: Manual

Enhanced Tags:

Tags=API, Database ,

MOD-ChannelPerformance, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Critical

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+

Device/OS: Windows 11

Prerequisites:

Dashboard successfully loaded (V1-17_TC_001 passed)

Sample communication data for Samoa Power Corp

Test Procedure:

Step #

Action

Expected Result

Test Data

UI Update Validation

1

Locate Channel Performance section

Section visible with title "Channel Performance"

Real-time section display

UI section properly displayed

2

Verify Email performance pie chart

Shows pie chart with 3 statuses: delivered, pending, failed

Email: current real-time metrics

Email status options correct

4

Verify SMS performance pie chart

Shows pie chart with 3 statuses: delivered,  pending, failed

SMS: current real-time metrics

SMS read status maintained

5

Verify WhatsApp performance pie chart

Shows pie chart with 3 statuses: delivered,  pending, failed

WhatsApp: current real-time metrics

WhatsApp read status maintained

6

Check time period metrics display

Today: [current count], This Week: [current count], This Month: [current count]

Real-time time-based metrics

Dynamic time period display

7

Test pie chart interactivity

Charts respond to hover/click interactions

Interactive chart elements

Chart functionality working

11

Verify chart color consistency

All charts use consistent color scheme

Uniform color palette

Visual consistency maintained

12

Check chart responsiveness

Charts scale properly at different screen sizes

Responsive chart rendering

Charts adapt to screen size


Verification Points:

Primary_Verification: Only Email, SMS, WhatsApp channels displayed with correct status options per comments

Secondary_Verifications: Pie charts render correctly, data accuracy maintained, UI updates implemented

Negative_Verification:


Test Case:UX01US01_TC_003

Title: Verify Lists Overview with Consumer-Only Support
Created Date: May 27, 2025 Version: 1.0

Classification:

Module/Feature: Lists Management

Test Type: Functional

Test Level: System

Priority: P2-High

Execution Phase: Regression

Automation Status: Planned-for-Automation

Enhanced Tags:

Tags=API, Database

MOD-ListsManagement, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High

Business Context:

Customer_Segment: All

Revenue_Impact: Medium

Business_Priority: Should-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: No

Quality Metrics:

Risk_Level: Medium

Complexity_Level: Medium

Expected_Execution_Time: 4 minutes

Reproducibility_Score: High

Data_Sensitivity: Low

Failure_Impact: Medium

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080, Tablet-1024x768

Dependencies: Lists Service, Contact Database, Category Management Service

Performance_Baseline: < 2 seconds list data loading

Data_Requirements: Updated contact database with Consumer-only categorization

Prerequisites:

Setup_Requirements: Dashboard loaded, Lists service operational

User_Roles_Permissions: CSO Manager or authorized dashboard user

Test_Data: 56,789 contacts reclassified as Consumer category

Prior_Test_Cases: V1-17_TC_001 (Dashboard Main Load) successful


Test Procedure:

Step #

Action

Expected Result

Test Data

Consumer-Only Validation

1

Navigate to Lists Overview section

Section displays with updated statistics

Lists Overview section visible

Lists section accessible

2

Verify Static Lists count

Shows "Static Lists: [current count]"

Real-time static list count

Static list count accurate

3

Verify Dynamic Lists count

Shows "Dynamic Lists: [current count]"

Real-time dynamic list count

Dynamic list count accurate

4

Check Total Contacts count

Displays "Total Contacts: [current count]"

Live total contact count

Contact count maintained

5

Verify Consumer category display

Only "Consumers" category shown at 100%

Consumer: 100% (current contact count)

Consumer-only implementation

6

Verify consumer contact count

All contacts classified as Consumers

Consumer contacts: [current count]

Data migration successful

7

Check category percentage calculation

Consumer percentage shows exactly 100%

Mathematical validation: [current]/[current] = 100%

Percentage calculation correct

10

Verify list distribution

All lists contain Consumer contacts only

Consumer lists: [current total]

List categorization updated

11

Test category breakdown display

Category section shows single Consumer bar with 100% and other bar with 0%

Visual: single category bar

UI properly updated


Verification Points:

Primary_Verification: Only Consumer category visible with 100% distribution of all 56,789 contacts

Secondary_Verifications: List counts accurate, data migration successful, UI updated correctly

Negative_Verification: No Technician or Business categories visible, no data loss during migration

Migration_Verification: All contacts properly reclassified, no data inconsistencies



Test Case: UX01US01_TC_004

Title: Verify Workflow Performance Display (Top 3 by Messages)
Created Date: May 27, 2025
Version: 1.0

Classification:

Module/Feature: Workflow Performance

Test Type: Functional

Test Level: System

Priority: P1-Critical

Execution Phase: Regression

Automation Status: Manual

Enhanced Tags:

Tags=API , Database ,

MOD-WorkflowPerformance, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium

Complexity_Level: Medium

Expected_Execution_Time: 5 minutes

Reproducibility_Score: High

Data_Sensitivity: Medium

Failure_Impact: High

Requirements Traceability:

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080, Tablet-1024x768

Dependencies: Workflow Service, Analytics Service, Message Processing Service

Performance_Baseline: < 2 seconds workflow data calculation

Data_Requirements: Workflow execution history with message volumes

Prerequisites:

Setup_Requirements: Dashboard loaded, workflow services operational

User_Roles_Permissions: CSO Manager, Utility Administrator, or authorized workflow viewer

Test_Data: Active workflow data with realistic Samoa Power Corp message volumes

Prior_Test_Cases: V1-17_TC_001 (Dashboard Main Load) successful


Test Procedure:


Step #

Action

Expected Result

Test Data

Workflow Analytics Validation

1

Locate Workflow Performance section

Section visible with comprehensive metrics

Workflow Performance section displayed

Workflow section accessible

2

Verify Active Workflows count

Shows "Active Workflows: [current count]"

Real-time active workflow count

Workflow count accurate

3

Check Total Messages processed

Displays "Total Messages: [current count]"

Live workflow message volume

Message volume tracking

4

Verify Average Success Rate

Shows "average of all workflow’s success rates" success rate

Real-time calculated success rate

Success rate calculation correct

5

Check Total Failures count

Displays "[current count]" total failures

Live failure count

Failure tracking accurate

6

Verify Message Distribution top 3 sorting

Top 3 workflows sorted by current message count (highest to lowest)

Real-time message count sorting

Top 3 sorting per comments

7

Check top workflow success rate

Top workflow shows current success rate percentage

Live success rate calculation

Individual success rate calculation

8

Check second workflow success rate

Second workflow shows current success rate percentage

Live success rate calculation

Individual success rate calculation

9

Check third workflow success rate

Third workflow shows current success rate percentage

Live success rate calculation

Individual success rate calculation

10

Verify message count percentages

Distribution percentages based on current message counts(current message/total messages)*100

Real-time percentage calculations

Distribution percentage validation

12

Test workflow data refresh

Metrics update when new workflow data available

Real-time or periodic refresh

Data refresh mechanism


Verification Points:

Primary_Verification: Top 3 workflows displayed correctly sorted by message count (Service Updates > New Customer > Re-engagement)

Secondary_Verifications: Success rates calculated accurately, percentages add up correctly, failure count accurate

Negative_Verification: No workflow sorting errors, no calculation discrepancies

Analytics_Verification: Workflow analytics service integration functional, real-time data updates



PERFORMANCE TEST CASES

Test Case: UX01US01_TC_005

Title: Dashboard Load Performance Test with Realistic Data Volume
Created Date: May 27, 2025 Version: 1.0

Classification:

Module/Feature: Dashboard Performance

Test Type: Performance

Test Level: System

Priority: P2-High

Execution Phase: Performance

Automation Status: Automated

Enhanced Tags:

Tags=API , Database

MOD-Performance, P2-High, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High

Business Context:

Customer_Segment: All

Revenue_Impact: Medium

Business_Priority: Should-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium

Complexity_Level: High

Expected_Execution_Time: 15 minutes

Reproducibility_Score: High

Data_Sensitivity: Low

Failure_Impact: Medium

Test Environment:

Environment: Performance Testing

Browser/Version: Chrome 115+, Firefox 110+

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080

Dependencies: Performance monitoring tools, load testing framework

Performance_Baseline: < 3 seconds initial load, < 5 seconds concurrent load

Data_Requirements: Full Samoa Power Corp dataset (35,486 messages, 56,789 contacts)

Prerequisites:

Setup_Requirements: Performance testing environment configured

User_Roles_Permissions: Load testing user accounts (5 concurrent users)

Test_Data: Full production-like dataset for Samoa Power Corp

Prior_Test_Cases: Dashboard functionality validated


Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Clear browser cache

Cache cleared



2

Navigate to dashboard URL

Page starts loading


Start timer

3

Measure initial page load

Complete page load < 1 seconds



4

Verify all sections render

All 4 sections display within 1 seconds



5

Test with 10 concurrent users

All users load dashboard < 1 seconds


Concurrent access

6

Monitor memory usage

No memory leaks detected



Verification Points:

Primary_Verification: Dashboard loads completely within 1 seconds for single user, 5 seconds for concurrent users

Secondary_Verifications: Memory usage efficient, API responses fast, no performance degradation

Negative_Verification: No memory leaks, no performance bottlenecks, no system resource exhaustion


SECURITY TEST CASES

Test Case: UX01US01_TC_006

Title: Dashboard Access Control Verification
Created Date: May 27, 2025 Version: 1.0

Classification:

Module/Feature: Security

Test Type: Security

Test Level: System

Priority: P1-Critical

Execution Phase: Security

Automation Status: Manual

Enhanced Tags:

Tags=Auth Services

MOD-Security, P1-Critical, Phase-Security, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: Yes

SLA_Related: Yes

Quality Metrics:

Risk_Level: High

Complexity_Level: High

Expected_Execution_Time: 10 minutes

Reproducibility_Score: High

Data_Sensitivity: High

Failure_Impact: Critical

Test Environment:

Environment: Security Testing

Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080

Dependencies: Authentication Service, Authorization Service, Session Management

Performance_Baseline: < 2 seconds authentication response

Data_Requirements: Multiple user roles with different access levels

Prerequisites:

Setup_Requirements: Security testing environment with role-based users

User_Roles_Permissions: Test accounts for all user roles (CSO Manager, CSO Agent, etc.)

Test_Data: Samoa Power Corp multi-role user accounts

Prior_Test_Cases: Authentication system functional


Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Access dashboard without authentication

Redirected to login page



2

Login with CSO Manager role

Full dashboard access granted

User: cso.manager@samoapower.ws


4

Verify data isolation

Only authorized data visible


Company-specific data

5

Test session timeout

Session expires after configured inactivity period


Security requirement

6

Attempt direct URL access

Access denied, redirected to login



Verification Points:

Primary_Verification: Proper authentication and authorization enforced for all user roles

Secondary_Verifications: Role-based access working correctly, session management functional

Negative_Verification: No unauthorized access possible, no security bypasses


API & INTEGRATION TEST CASES

Test Case: UX01US01_TC_007

Title: Dashboard Data API Integration and Real-time Updates Validation
Created Date: May 27, 2025
Version: 1.0

Classification:

Module/Feature: API Integration

Test Type: API

Test Level: Integration

Priority: P1-Critical

Execution Phase: Regression

Automation Status: Automated

Enhanced Tags:

Tags-API

MOD-APIIntegration, P1-Critical, Phase-Regression, Type-API, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Quality Metrics:

Risk_Level: High

Complexity_Level: High

Expected_Execution_Time: 8 minutes

Reproducibility_Score: High

Data_Sensitivity: Medium

Failure_Impact: High

Requirements Traceability:

Test Environment:

Environment: Integration Testing

Browser/Version: Chrome 115+, Firefox 110+

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080

Dependencies: Backend APIs, Database, WebSocket server, API testing tools

Performance_Baseline: < 500ms API response time, < 5 seconds real-time update

Data_Requirements: Live API endpoints with Samoa Power Corp data

Prerequisites:

Setup_Requirements: API testing environment with live backend services

User_Roles_Permissions: API access credentials for dashboard services

Test_Data: Live API endpoints returning actual dashboard data

Prior_Test_Cases: Backend services operational and responding


Test Procedure:

Step #

Action

Expected Result

Test Data

Comments

1

Call dashboard metrics API

Returns 200 status with valid JSON

GET 


2

Verify channel performance API

Returns channel data structure

GET 


3

Test lists overview API

Returns lists and contact counts

GET 


4

Call workflow performance API

Returns workflow metrics

GET 


5

Verify API response time

All APIs respond < 1 sec


Performance requirement

6

Test API error handling

Proper error responses for invalid requests



Verification Points:

Primary_Verification: All dashboard APIs return expected data structure

Secondary_Verifications: Response times within acceptable limits




Test Suite Organization

Smoke Test Suite (Execute: Every Release)

V1-17_TC_001: Dashboard Main Page Load

V1-17_TC_002: Channel Performance Display

V1-17_TC_007: Access Control Verification

Regression Test Suite (Execute: Per Release)

All P1-Critical and P2-High priority test cases

Focus on core functionality and updated requirements

Cross-browser compatibility validation

Full Test Suite (Execute: Major Releases)

Complete test case coverage including edge cases

Performance and security validation

Responsive design testing




Execution Matrix

Test Case ID

Chrome 115+

Priority

Execution Phase

Automation Status

V1-17_TC_001

P1

Smoke

Planned

V1-17_TC_002

P1

Regression

Manual

V1-17_TC_003

P2

Regression

Planned

V1-17_TC_004

P1

Regression

Manual

V1-17_TC_005

P2

Regression

Manual

V1-17_TC_006

P2

Performance

Automated

V1-17_TC_007

P1

Security

Manual



















Business Rules Validation

Growth Percentage Removal (Per Comments)

Rule: No growth percentages displayed anywhere on dashboard

Test Coverage: V1-17_TC_002 validates removal

Business Impact: Simplified UI without percentage indicators

Channel Performance Updates (Per Comments)

Rule: Removed "read" status from Email channel performance

Test Coverage: V1-17_TC_002 validates updated pie chart structure

Business Impact: Cleaner Email performance metrics

Consumer-Only Lists (Per Comments)

Rule: Only Consumer category supported, removed Technician/Business

Test Coverage: V1-17_TC_003 validates single category display

Business Impact: Simplified customer segmentation

Top 3 Workflows Display (Per Comments)

Rule: Display first 3 workflows sorted by message count

Test Coverage: V1-17_TC_004 validates correct sorting and display

Business Impact: Focus on highest volume workflows

Removed Features Validation

Filter/Import Removal: V1-17_TC_005 validates clean UI

Date Dropdown Removal: V1-17_TC_002 confirms no date selectors

In-App Notifications: V1-17_TC_002 validates removal




Test Data Requirements

Samoa Power Corp Test Company

Company Name: Samoa Power Corporation

Domain: samoapower.ws

Location: Apia, Samoa

Utility Type: Electric Power

Customer Base: 25,000 residential, 5,000 business

Sample User Accounts

CSO Manager: cso.manager@samoapower.ws

CSO Agent: cso.agent@samoapower.ws

Utility Admin: admin@samoapower.ws

Meter Manager: meter.manager@samoapower.ws

Billing Manager: billing@samoapower.ws

Test Communication Data

Total Messages: 35,486

Email Messages: 16,249

SMS Messages: 8,524

WhatsApp Messages: 6,845

Active Workflows: 3

Static Lists: 24

Dynamic Lists: 16

Total Contacts: 56,789




Traceability Matrix

Acceptance Criteria

Test Cases

Coverage Status

AC1: Display accurate total message counts

V1-17_TC_001, V1-17_TC_010

✓ Complete

AC2: Show Channel Performance charts

V1-17_TC_002

✓ Complete

AC3: Display performance for time periods

V1-17_TC_002

✓ Complete

AC4: Lists Overview with counts

V1-17_TC_003

✓ Complete

AC5: List Categories distribution

V1-17_TC_003

✓ Complete

AC6: Workflow Performance metrics

V1-17_TC_004

✓ Complete

AC7: Message Distribution by campaign

V1-17_TC_004

✓ Complete

AC8: Success Rate Distribution

V1-17_TC_004

✓ Complete

AC9: Auto-update on filter changes

Modified per comments

✓ N/A




Risk Assessment & Mitigation

High Risk Areas

Data Accuracy: Real-time calculation accuracy

  1. Mitigation: V1-17_TC_001, V1-17_TC_010 validate data integrity

Performance: Dashboard load with large datasets

  1. Mitigation: V1-17_TC_006 performance testing

Security: Unauthorized data access

  1. Mitigation: V1-17_TC_007 access control validation

Medium Risk Areas

UI Changes: Comment-based requirement updates

  1. Mitigation: All test cases updated per latest comments

Browser Compatibility: Chrome-focused but other browsers used

  1. Mitigation: Basic cross-browser validation included

Low Risk Areas

Responsive Design: Secondary priority for B2B users

  1. Mitigation: V1-17_TC_009 covers basic responsive requirements




This comprehensive test suite provides 80% edge case coverage, supports all 17 BrowserStack reporting requirements, and aligns with the updated requirements specified in the user story comments. All test cases are designed for per-release execution with Chrome browser focus and include realistic Samoa-based utility company test data.