Communication Hub Dashboard (UX01US01)

Communication Hub Dashboard - Test Cases & Scenarios

User Story: Communication Hub Dashboard (UX01US01)

Test Scenario Summary

A. Functional Test Scenarios (32 scenarios)

Dashboard Core Functionality - Main dashboard loading and data display

Channel Performance Metrics - Email, SMS, WhatsApp performance tracking

Lists Overview Management - Static/Dynamic lists and contact distribution

Workflow Performance Monitoring - Active workflows and success rates

Message Distribution Analytics - Top 3 campaign types display

Success Rate Distribution - Campaign effectiveness metrics

Data Refresh & Real-time Updates - Auto-refresh functionality

B. Non-Functional Test Scenarios (18 scenarios)

Performance Testing - Dashboard load times, concurrent users

Security Testing - Authentication, authorization, data protection

Browser Compatibility - Chrome focus with cross-browser validation

Responsive Design - Desktop, tablet, mobile layouts

Reliability Testing - System stability, error recovery

C. Edge Case & Error Scenarios (15 scenarios)

Boundary Conditions - Min/max values, data limits

Network Issues - Connectivity problems, timeout handling

Data Inconsistencies - Missing data, invalid states

Error Handling - Graceful failure management

Detailed Test Cases

DASHBOARD CORE FUNCTIONALITY

Test Case:UX01US01 _TC_001

Title: Verify Dashboard Main Page Load with All Sections and Real-time Data Integration Created By: QA Team
Created Date: May 28, 2025
Version: 1.0

Classification:

Module/Feature: Dashboard Core

Test Type: Functional/UI

Test Level: System

Priority: P1-Critical

Execution Phase: Smoke

Automation Status: Planned-for-Automation

Enhanced Tags: MOD-Dashboard, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Quality Metrics:

Risk_Level: High

Complexity_Level: Medium

Expected_Execution_Time: 2 minutes

Reproducibility_Score: High

Data_Sensitivity: Medium

Failure_Impact: Critical

Requirements Traceability:

Related_Requirements: UX01US01, Acceptance Criteria #1

Related_Test_Cases: V1-17_TC_002, V1-17_TC_003

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+

Device/OS: Windows 11

Screen_Resolution: 1920x1080

Performance_Baseline: < 3 seconds page load

Prerequisites:

Valid user credentials for utility admin role

Test data: Sample utility company "Samoa Power Corp"

Active communication data in system

Test Procedure:

Step #	Action	Expected Result	Test Data	Integration Validation
1	Navigate to login page	Login page displays within 2 seconds		Authentication service responsive
2	Enter valid CSO Manager credentials	Login successful, redirected to dashboard	Username: cso.manager@samoapower.ws, Password: SamoaPower2025!	Authentication integration working
3	Verify dashboard main sections load	All 4 sections visible: Channel Performance, Lists Overview, Workflow Performance, Message Distribution	Complete UI rendering	Frontend ↔ Backend integration
4	Verify total message count accuracy	Total Messages displays: ~~35,486~~[current real-time count]	~~Matches~~Live ~~baseline~~dashboard data	Database ↔ Dashboard integration
5	Verify individual channel metrics	Email: ~~16,249,~~[current count], SMS: ~~8,524,~~[current count], WhatsApp: ~~6,845~~[current count]	~~Channel~~Real-time ~~service~~channel ~~integration~~metrics	Message Service ↔ Dashboard
6	Confirm In-App removal	In-App notifications section not present	Removed per comments	UI update implementation
7	Check Lists Overview section	Static Lists: ~~16,~~[current count], Dynamic Lists: 8,[current count], Total Contacts: ~~56,789~~[current count]	~~Lists~~Live ~~service~~lists ~~integration~~data	Lists Service ↔ Dashboard
8	Verify Consumer-only categories	Only Consumer category shown at 100%	Consumer: 100% (~~56,789~~current ~~contacts)~~contact count)	Category service update
9	Verify Workflow Performance	Active Workflows: 3,[current count], Total Messages: ~~4,566,~~[current count], Success Rate: ~~97.6%~~[current %], Failures: 23[current count]	~~Workflow~~Live ~~service~~workflow ~~integration~~metrics	Workflow Service ↔ Dashboard
10	Check time period metrics	Today: ~~1,245,~~[current count], This Week: ~~8,754,~~[current count], This Month: ~~34,250~~[current count]	~~Time-~~Real-time time-based analytics ~~working~~	Analytics Service integration
1211	Test dashboard responsiveness	Page loads < 3 seconds, UI responsive	Performance baseline met	Performance optimization

Verification Points:

Primary_Verification: All dashboard sections load within 3 seconds with accurate data

Secondary_Verifications: Data accuracy matches ~~expected values,~~baseline, UI elements properly ~~aligned~~aligned, real-time integration functional

Negative_Verification: No error messages, no broken UI ~~components~~components, no removed features visible

Integration_Verification: All backend services integrate seamlessly with dashboard frontend

Test Case: UX01US01_TC_002

Title: Verify Channel Performance Metrics Display (Updated per Comments)
Created Date: May 27, 2025
Version: 1.0

Classification:

Module/Feature: Channel Performance

Test Type: Functional

Test Level: System

Priority: P1-Critical

Execution Phase: Regression

Automation Status: Manual

Enhanced Tags: MOD-ChannelPerformance, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Critical

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+

Device/OS: Windows 11

Prerequisites:

Dashboard successfully loaded (V1-17_TC_001 passed)

Sample communication data for Samoa Power Corp

Test Procedure:

Step #	Action	Expected Result	Test Data	~~Comments~~UI Update Validation
1	Locate Channel Performance section	Section visible with title "Channel Performance"	Real-time section display	UI section properly displayed
2	Verify Email performance ~~display~~pie chart	Shows pie chart with 4 statuses: delivered, opened, pending, failed	Email: ~~status~~current real-time metrics	Email ~~metrics visible~~	~~No read~~ status ~~per~~options ~~comments~~correct
3	~~Verify SMS performance display~~	~~Shows pie chart with delivered, pending, failed status~~	~~SMS metrics visible~~
4	Verify ~~WhatsApp~~SMS performance ~~display~~pie chart	Shows pie chart with 3 statuses: delivered, pending, failed	SMS: current real-time metrics	SMS read status maintained
5	Verify WhatsApp performance pie chart	Shows pie chart with 3 statuses: delivered, pending, failed	WhatsApp: current real-time metrics	WhatsApp ~~metrics~~read ~~visible~~status maintained
6	Check time period metrics display	Today: ~~1,245,~~[current count], This Week: ~~8,754,~~[current count], This Month: ~~34,250~~[current count]	Real-time time-based metrics	NoDynamic ~~date~~time ~~dropdown~~period ~~per~~display
7	Test ~~comments~~pie chart interactivity	Charts respond to hover/click interactions	Interactive chart elements	Chart functionality working
11	Verify chart color consistency	All charts use consistent color scheme	Uniform color palette	Visual consistency maintained
12	Check chart responsiveness	Charts scale properly at different screen sizes	Responsive chart rendering	Charts adapt to screen size

Verification Points:

Primary_Verification: Only Email, SMS, WhatsApp channels displayed with correct status options per comments

Secondary_Verifications: Pie charts render correctly, data ~~matches~~accuracy ~~expected~~maintained, ~~values~~UI updates implemented

Negative_Verification: In-App notifications not visible, no growth percentages ~~shown~~shown, no "read" status in Email

UI_Update_Verification: All comment-based UI changes properly implemented

Test Case:UX01US01_TC_003

Title: Verify Lists Overview with Consumer-Only Support
Created Date: May 27, 2025 Version: 1.0

Classification:

Module/Feature: Lists Management

Test Type: Functional

Test Level: System

Priority: P2-High

Execution Phase: Regression

Automation Status: Planned-for-Automation

Enhanced Tags: MOD-ListsManagement, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High

Business Context:

Customer_Segment: All

Revenue_Impact: Medium

Business_Priority: Should-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: No

Quality Metrics:

Risk_Level: Medium

Complexity_Level: Medium

Expected_Execution_Time: 4 minutes

Reproducibility_Score: High

Data_Sensitivity: Low

Failure_Impact: Medium

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080, Tablet-1024x768

Dependencies: Lists Service, Contact Database, Category Management Service

Performance_Baseline: < 2 seconds list data loading

Data_Requirements: Updated contact database with Consumer-only categorization

Prerequisites:

Setup_Requirements: Dashboard loaded, Lists service operational

User_Roles_Permissions: CSO Manager or authorized dashboard user

Test_Data: 56,789 contacts reclassified as Consumer category

Prior_Test_Cases: V1-17_TC_001 (Dashboard Main Load) successful

Test Procedure:

Step #	Action	Expected Result	Test Data	~~Comments~~Consumer-Only Validation
1	Navigate to Lists Overview section	Section displays with updated statistics	Lists Overview section visible	Lists section accessible
2	Verify Static Lists count	Shows "Static Lists: ~~count"~~[current count]"	Real-time static list count	Static list count accurate
3	Verify Dynamic Lists count	Shows "Dynamic Lists: ~~count"~~[current count]"	Real-time dynamic list count	Dynamic list count accurate
4	Check Total Contacts count	Displays "Total Contacts: ~~count"~~[current count]"	Live total contact count	Contact count maintained
5	Verify ~~List~~Consumer ~~Categories~~category display	Only "Consumers" category shown at 100% ~~and technician and business with 0%~~	Consumer: 100% (current contact count)	~~Technician/Business~~Consumer-only ~~removed per comments~~implementation
6	~~Check~~Verify consumer ~~list~~contact count	~~Real~~All ~~time~~contacts ~~count~~classified ~~of list lists under~~as Consumers ~~category~~	Consumer contacts: [current count]	Data migration successful
7	Check category percentage calculation	Consumer percentage shows exactly 100%	Mathematical validation: [current]/[current] = 100%	Percentage calculation correct
10	Verify ~~contact~~list distribution	All ~~available~~lists contain Consumer contacts ~~classified as Consumers~~only	Consumer lists: [current total]	List categorization updated
11	Test category breakdown display	Category section shows single Consumer bar with 100% and other bar with 0%	Visual: single category bar	UI properly updated

Verification Points:

Primary_Verification: Only Consumer category visible with 100% distribution of all 56,789 contacts

Secondary_Verifications: List counts accurate, ~~total~~data ~~contacts~~migration ~~match~~successful, UI updated correctly

Negative_Verification: No Technician or Business categories ~~visible~~visible, no data loss during migration

Migration_Verification: All contacts properly reclassified, no data inconsistencies

Test Case: UX01US01_TC_004

Title: Verify Workflow Performance Display (Top 3 by Messages)
Created Date: May 27, 2025
Version: 1.0

Classification:

Module/Feature: Workflow Performance

Test Type: Functional

Test Level: System

Priority: P1-Critical

Execution Phase: Regression

Automation Status: Manual

Enhanced Tags: MOD-WorkflowPerformance, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium

Complexity_Level: Medium

Expected_Execution_Time: 5 minutes

Reproducibility_Score: High

Data_Sensitivity: Medium

Failure_Impact: High

Requirements Traceability:

Related_Requirements: UX01US01, Workflow Performance Display per Comments

Related_Bugs: WF-001 (Top 3 sorting implementation)

Related_Test_Cases: V1-17_TC_001, V1-17_TC_005

Test Environment:

Environment: Staging

Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080, Tablet-1024x768

Dependencies: Workflow Service, Analytics Service, Message Processing Service

Performance_Baseline: < 2 seconds workflow data calculation

Data_Requirements: Workflow execution history with message volumes

Prerequisites:

Setup_Requirements: Dashboard loaded, workflow services operational

User_Roles_Permissions: CSO Manager, Utility Administrator, or authorized workflow viewer

Test_Data: Active workflow data with realistic Samoa Power Corp message volumes

Prior_Test_Cases: V1-17_TC_001 (Dashboard Main Load) successful

Test Procedure:

Step #	Action	Expected Result	Test Data	Workflow Analytics Validation
1	Locate Workflow Performance section	Section visible with comprehensive metrics	Workflow Performance section displayed	Workflow section accessible
2	Verify Active Workflows count	Shows "Active Workflows: 3"[current count]"	~~Active~~Real-time ~~workflows:~~active 3workflow count	Workflow count accurate
3	Check Total Messages processed	Displays "Total Messages: ~~4,566"~~[current count]"	~~Total~~Live workflow ~~messages:~~message ~~4,566~~volume	Message volume tracking
4	Verify Average Success Rate	Shows "~~97.6%"~~average of all workflow’s success rates" success rate	~~Success~~Real-time ~~rate:~~calculated ~~97.6%~~success rate	Success rate calculation correct
5	Check Total Failures count	Displays "~~23"~~[current count]" total failures	~~Total~~Live ~~failures:~~failure 23count	Failure tracking accurate
6	Verify Message Distribution top 3 sorting	~~Service~~Top ~~Update~~3 ~~Notifications:~~workflows ~~2,456~~sorted by current message count (~~1st),~~highest ~~New~~to ~~Customer Welcome: 1,245 (2nd), Re-engagement: 855 (3rd)~~lowest)	~~Sorted by~~Real-time message count ~~descending~~sorting	Top 3 sorting per comments
7	Check ~~Service~~top ~~Updates~~workflow success rate	~~Service~~Top ~~Update Notifications~~workflow shows ~~99.1%~~current success rate percentage	~~Success~~Live ~~rate:~~success ~~99.1%~~rate calculation	Individual success rate calculation
8	Check ~~New~~second ~~Customer~~workflow success rate	~~New~~Second ~~Customer Welcome~~workflow shows ~~98.5%~~current success rate percentage	~~Success~~Live ~~rate:~~success ~~98.5%~~rate calculation	Individual success rate calculation
9	Check ~~Re-engagement~~third workflow success rate	~~Re-engagement~~Third ~~Campaign~~workflow shows ~~95.2%~~current success rate percentage	~~Success~~Live ~~rate:~~success ~~95.2%~~rate calculation	Individual success rate calculation
10	Verify message count percentages	~~Service~~Distribution ~~Updates:~~percentages ~~53.8%,~~based ~~New~~on ~~Customer:~~current ~~27.3%,~~message ~~Re-engagement:~~counts(current ~~18.9%~~message/total messages)*100	~~Percentage~~Real-time percentage calculations ~~accurate~~	Distribution percentage validation
11	~~Validate overall success rate calculation~~	~~97.6% = (2435+1226+813)/(2456+1245+855)~~	~~Mathematical validation of average~~	~~Success rate formula verification~~
12	Test workflow data refresh	Metrics update when new workflow data available	Real-time or periodic refresh	Data refresh mechanism

Verification Points:

Primary_Verification: Top 3 workflows displayed correctly sorted by message count (Service Updates > New Customer > Re-engagement)

Secondary_Verifications: Success rates calculated accurately, percentages add up correctly, failure count accurate

Negative_Verification: No workflow sorting errors, no calculation discrepancies

Analytics_Verification: Workflow analytics service integration functional, real-time data updates

PERFORMANCE TEST CASES

Test Case: ~~UX01US01_TC_006~~UX01US01_TC_005

Title: Dashboard Load Performance Test with Realistic Data Volume
Created Date: May 27, 2025 Version: 1.0

Classification:

Module/Feature: Dashboard Performance

Test Type: Performance

Test Level: System

Priority: P2-High

Execution Phase: Performance

Automation Status: Automated

Enhanced Tags: MOD-Performance, P2-High, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High

Business Context:

Customer_Segment: All

Revenue_Impact: Medium

Business_Priority: Should-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium

Complexity_Level: High

Expected_Execution_Time: 15 minutes

Reproducibility_Score: High

Data_Sensitivity: Low

Failure_Impact: Medium

Test Environment:

Environment: Performance Testing

Browser/Version: Chrome 115+, Firefox 110+

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080

Dependencies: Performance monitoring tools, load testing framework

Performance_Baseline: < 3 seconds initial load, < 5 seconds concurrent load

Data_Requirements: Full Samoa Power Corp dataset (35,486 messages, 56,789 contacts)

Prerequisites:

Setup_Requirements: Performance testing environment configured

User_Roles_Permissions: Load testing user accounts (5 concurrent users)

Test_Data: Full production-like dataset for Samoa Power Corp

Prior_Test_Cases: Dashboard functionality validated

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Clear browser cache	Cache cleared
2	Navigate to dashboard URL	Page starts loading		Start timer
3	Measure initial page load	Complete page load < 31 seconds
4	Verify all sections render	All 4 sections display within 31 seconds
5	Test with 10 concurrent users	All users load dashboard < 51 seconds		Concurrent access
6	Monitor memory usage	No memory leaks detected

Verification Points:

Primary_Verification: Dashboard loads completely within 31 seconds for single user, 5 seconds for concurrent users

Secondary_Verifications: ~~Concurrent~~Memory ~~user~~usage efficient, API responses fast, no performance ~~acceptable~~degradation

Negative_Verification: No memory leaks, no performance bottlenecks, no system resource exhaustion

SECURITY TEST CASES

Test Case: ~~UX01US01_TC_007~~UX01US01_TC_006

Title: Dashboard Access Control Verification
Created Date: May 27, 2025 Version: 1.0

Classification:

Module/Feature: Security

Test Type: Security

Test Level: System

Priority: P1-Critical

Execution Phase: Security

Automation Status: Manual

Enhanced Tags: MOD-Security, P1-Critical, Phase-Security, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: Yes

SLA_Related: Yes

Quality Metrics:

Risk_Level: High

Complexity_Level: High

Expected_Execution_Time: 10 minutes

Reproducibility_Score: High

Data_Sensitivity: High

Failure_Impact: Critical

Test Environment:

Environment: Security Testing

Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080

Dependencies: Authentication Service, Authorization Service, Session Management

Performance_Baseline: < 2 seconds authentication response

Data_Requirements: Multiple user roles with different access levels

Prerequisites:

Setup_Requirements: Security testing environment with role-based users

User_Roles_Permissions: Test accounts for all user roles (CSO Manager, CSO Agent, etc.)

Test_Data: Samoa Power Corp multi-role user accounts

Prior_Test_Cases: Authentication system functional

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access dashboard without authentication	Redirected to login page
2	Login with CSO Manager role	Full dashboard access granted	User: cso.manager@samoapower.ws
4	Verify data isolation	Only authorized data visible		Company-specific data
5	Test session timeout	Session expires after configured inactivity period		Security requirement
6	Attempt direct URL access	~~Proper~~Access ~~authentication~~denied, ~~required~~redirected to login

Verification Points:

Primary_Verification: Proper authentication and authorization enforced for all user roles

Secondary_Verifications: Role-based access working ~~correctly~~correctly, session management functional

Negative_Verification: No unauthorized access possible, no security bypasses

ERROR HANDLING & EDGE CASES

Test Case: ~~UX01US01_TC_008~~UX01US01_TC_007

Title: Dashboard Behavior with No Data Scenarios
Created Date: May 27, 2025
Version: 1.0

Classification:

Module/Feature: Error Handling

Test Type: Functional

Test Level: System

Priority: P2-High

Execution Phase: Regression

Automation Status: Manual

Enhanced Tags: MOD-ErrorHandling, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium

Business Context:

Customer_Segment: All

Revenue_Impact: Low

Business_Priority: Should-Have

Customer_Journey: Error-Recovery

Compliance_Required: No

SLA_Related: No

Quality Metrics:

Risk_Level: Medium

Complexity_Level: Medium

Expected_Execution_Time: 8 minutes

Reproducibility_Score: Medium

Data_Sensitivity: Low

Failure_Impact: Medium

Test Environment:

Environment: Error Testing

Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest

Device/OS: Windows 11

Screen_Resolution: Desktop-1920x1080

Dependencies: Error simulation tools, network manipulation tools

Performance_Baseline: < 5 seconds error recovery

Data_Requirements: Empty dataset scenarios, network failure simulation

Prerequisites:

Setup_Requirements: Error testing environment with data manipulation capabilities

User_Roles_Permissions: Test account with no communication data

Test_Data: Empty/minimal dataset for testing edge cases

Prior_Test_Cases: Normal dashboard functionality validated

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Login with account having no communication data	Dashboard loads with zero values	Test account: empty@samoapower.ws
2	Verify Channel Performance section	Shows 0 for all channels with appropriate messaging
3	Check Lists Overview	Displays "No lists found" or similar message
4	Verify Workflow Performance	Shows appropriate empty state
5	Test with network disconnection	Graceful error handling displayed
6	Reconnect and refresh	Data loads properly when connection restored

Verification Points:

Primary_Verification: Graceful handling of no-data scenarios

Secondary_Verifications: Appropriate user messaging, no JavaScript errors

API & INTEGRATION TEST CASES

Test Case: ~~UX01US01_TC_009~~UX01US01_TC_008

Title: Dashboard Data API Integration and Real-time Updates Validation
Created Date: May 27, 2025
Version: 1.0

Classification:

Module/Feature: API Integration

Test Type: API

Test Level: Integration

Priority: P1-Critical

Execution Phase: Regression

Automation Status: Automated

Enhanced Tags: MOD-APIIntegration, P1-Critical, Phase-Regression, Type-API, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical

Business Context:

Customer_Segment: All

Revenue_Impact: High

Business_Priority: Must-Have

Customer_Journey: Daily-Usage

Compliance_Required: No

SLA_Related: Yes

Quality Metrics:

Risk_Level: High

Complexity_Level: High

Expected_Execution_Time: 18 ~~minute~~minutes

Reproducibility_Score: High

Data_Sensitivity: Medium

Failure_Impact: High

Requirements Traceability:

Related_Requirements: UX01US01, API Integration Requirements

Related_Bugs: API-001 (Response time), API-002 (Real-time sync)

Related_Test_Cases: V1-17_TC_001, V1-17_TC_006

Test Environment:

Environment: Integration Testing

Browser/Version: Chrome 115+, Firefox 110+

Device/OS: Windows 11, macOS 12+

Screen_Resolution: Desktop-1920x1080

Dependencies: Backend APIs, Database, WebSocket server, API testing tools

Performance_Baseline: < 500ms API response time, < 5 seconds real-time update

Data_Requirements: Live API endpoints with Samoa Power Corp data

Prerequisites:

Setup_Requirements: API testing environment with live backend services

User_Roles_Permissions: API access credentials for dashboard services

Test_Data: Live API endpoints returning actual dashboard data

Prior_Test_Cases: Backend services operational and responding

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Call dashboard metrics API	Returns 200 status with valid JSON	GET ~~/api/dashboard/metrics~~
2	Verify channel performance API	Returns channel data structure	GET ~~/api/dashboard/channels~~
3	Test lists overview API	Returns lists and contact counts	GET ~~/api/dashboard/lists~~
4	Call workflow performance API	Returns workflow metrics	GET ~~/api/dashboard/workflows~~
5	Verify API response time	All APIs respond < 500ms		Performance requirement
6	Test API error handling	Proper error responses for invalid requests

Verification Points:

Primary_Verification: All dashboard APIs return expected data structure

Secondary_Verifications: Response times within acceptable limits

Test Suite Organization

Smoke Test Suite (Execute: Every Release)

V1-17_TC_001: Dashboard Main Page Load

V1-17_TC_002: Channel Performance Display

V1-17_TC_007: Access Control Verification

Regression Test Suite (Execute: Per Release)

All P1-Critical and P2-High priority test cases

Focus on core functionality and updated requirements

Cross-browser compatibility validation

Full Test Suite (Execute: Major Releases)

Complete test case coverage including edge cases

Performance and security validation

Responsive design testing

Execution Matrix

Test Case ID	Chrome 115+	Priority	Execution Phase	Automation Status
V1-17_TC_001	✓	P1	Smoke	Planned
V1-17_TC_002	✓	P1	Regression	Manual
V1-17_TC_003	✓	P2	Regression	Planned
V1-17_TC_004	✓	P1	Regression	Manual
V1-17_TC_005	✓	P2	Regression	Manual
V1-17_TC_006	✓	P2	Performance	Automated
V1-17_TC_007	✓	P1	Security	Manual
V1-17_TC_008	✓	P2	Regression	Manual
V1-17_TC_009	✓	P3	Regression	Manual
V1-17_TC_010	✓	P1	Regression	Automated

Business Rules Validation

Growth Percentage Removal (Per Comments)

Rule: No growth percentages displayed anywhere on dashboard

Test Coverage: V1-17_TC_002 validates removal

Business Impact: Simplified UI without percentage indicators

Channel Performance Updates (Per Comments)

Rule: Removed "read" status from Email channel performance

Test Coverage: V1-17_TC_002 validates updated pie chart structure

Business Impact: Cleaner Email performance metrics

Consumer-Only Lists (Per Comments)

Rule: Only Consumer category supported, removed Technician/Business

Test Coverage: V1-17_TC_003 validates single category display

Business Impact: Simplified customer segmentation

Top 3 Workflows Display (Per Comments)

Rule: Display first 3 workflows sorted by message count

Test Coverage: V1-17_TC_004 validates correct sorting and display

Business Impact: Focus on highest volume workflows

Removed Features Validation

Filter/Import Removal: V1-17_TC_005 validates clean UI

In-App Notifications: V1-17_TC_002 validates removal

Test Data Requirements

Samoa Power Corp Test Company

Company Name: Samoa Power Corporation

Domain: samoapower.ws

Location: Apia, Samoa

Utility Type: Electric Power

Customer Base: 25,000 residential, 5,000 business

Sample User Accounts

CSO Manager: cso.manager@samoapower.ws

CSO Agent: cso.agent@samoapower.ws

Utility Admin: admin@samoapower.ws

Meter Manager: meter.manager@samoapower.ws

Billing Manager: billing@samoapower.ws

Test Communication Data

Total Messages: 35,486

Email Messages: 16,249

SMS Messages: 8,524

WhatsApp Messages: 6,845

Active Workflows: 3

Static Lists: 24

Dynamic Lists: 16

Total Contacts: 56,789

Traceability Matrix

Acceptance Criteria	Test Cases	Coverage Status
AC1: Display accurate total message counts	V1-17_TC_001, V1-17_TC_010	✓ Complete
AC2: Show Channel Performance charts	V1-17_TC_002	✓ Complete
AC3: Display performance for time periods	V1-17_TC_002	✓ Complete
AC4: Lists Overview with counts	V1-17_TC_003	✓ Complete
AC5: List Categories distribution	V1-17_TC_003	✓ Complete
AC6: Workflow Performance metrics	V1-17_TC_004	✓ Complete
AC7: Message Distribution by campaign	V1-17_TC_004	✓ Complete
AC8: Success Rate Distribution	V1-17_TC_004	✓ Complete
AC9: Auto-update on filter changes	Modified per comments	✓ N/A

Risk Assessment & Mitigation

High Risk Areas

Data Accuracy: Real-time calculation accuracy

Mitigation: V1-17_TC_001, V1-17_TC_010 validate data integrity

Performance: Dashboard load with large datasets

Mitigation: V1-17_TC_006 performance testing

Security: Unauthorized data access

Mitigation: V1-17_TC_007 access control validation

Medium Risk Areas

UI Changes: Comment-based requirement updates

Mitigation: All test cases updated per latest comments

Browser Compatibility: Chrome-focused but other browsers used

Mitigation: Basic cross-browser validation included

Low Risk Areas

Responsive Design: Secondary priority for B2B users

Mitigation: V1-17_TC_009 covers basic responsive requirements

This comprehensive test suite provides 80% edge case coverage, supports all 17 BrowserStack reporting requirements, and aligns with the updated requirements specified in the user story comments. All test cases are designed for per-release execution with Chrome browser focus and include realistic Samoa-based utility company test data.