Communication Hub Dashboard (UX01US01)
Communication Hub Dashboard - Test Cases & Scenarios
User Story: Communication Hub Dashboard (UX01US01)
Test Scenario Summary
A. Functional Test Scenarios (32 scenarios)
Dashboard Core Functionality - Main dashboard loading and data display
Channel Performance Metrics - Email, SMS, WhatsApp performance tracking
Lists Overview Management - Static/Dynamic lists and contact distribution
List Categories Display - Consumer segmentation (removed Technician/Business per comments)
Workflow Performance Monitoring - Active workflows and success rates
Message Distribution Analytics - Top 3 campaign types display
Success Rate Distribution - Campaign effectiveness metrics
Data Refresh & Real-time Updates - Auto-refresh functionality
B. Non-Functional Test Scenarios (18 scenarios)
Performance Testing - Dashboard load times, concurrent users
Security Testing - Authentication, authorization, data protection
Browser Compatibility - Chrome focus with cross-browser validation
Responsive Design - Desktop, tablet, mobile layouts
Reliability Testing - System stability, error recovery
C. Edge Case & Error Scenarios (15 scenarios)
Boundary Conditions - Min/max values, data limits
Network Issues - Connectivity problems, timeout handling
Data Inconsistencies - Missing data, invalid states
Error Handling - Graceful failure management
Detailed Test Cases
DASHBOARD CORE FUNCTIONALITY
Test Case:UX01US01 _TC_001
Title: Verify Dashboard Main Page Load with All Sections and Real-time Data Integration Created By: QA Team
Created Date: May 28, 2025
Version: 1.0
Classification:
Module/Feature: Dashboard Core
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical
Requirements Traceability:
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 11
Screen_Resolution: 1920x1080
Performance_Baseline: < 3 seconds page load
Prerequisites:
Valid user credentials for utility admin role
Test data: Sample utility company "Samoa Power Corp"
Active communication data in system
Test Procedure:
Verification Points:
Primary_Verification: All dashboard sections load within 3 seconds
Secondary_Verifications: Data accuracy matches expected values, UI elements properly aligned
Negative_Verification: No error messages, no broken UI components
Test Case: UX01US01_TC_002
Title: Verify Channel Performance Metrics Display (Updated per Comments)
Created Date: May 27, 2025
Version: 1.0
Classification:
Module/Feature: Channel Performance
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 11
Prerequisites:
Dashboard successfully loaded (V1-17_TC_001 passed)
Sample communication data for Samoa Power Corp
Test Procedure:
Verification Points:
Primary_Verification: Only Email, SMS, WhatsApp channels displayed with correct status options
Secondary_Verifications: Pie charts render correctly, data matches expected values
Negative_Verification: In-App notifications not visible, no growth percentages shown
Test Case:UX01US01_TC_003
Title: Verify Lists Overview with Consumer-Only Support
Created Date: May 27, 2025 Version: 1.0
Classification:
Module/Feature: Lists Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Business Context:
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: Lists Service, Contact Database, Category Management Service
Performance_Baseline: < 2 seconds list data loading
Data_Requirements: Updated contact database with Consumer-only categorization
Prerequisites:
Setup_Requirements: Dashboard loaded, Lists service operational
User_Roles_Permissions: CSO Manager or authorized dashboard user
Test_Data: 56,789 contacts reclassified as Consumer category
Prior_Test_Cases: V1-17_TC_001 (Dashboard Main Load) successful
Test Procedure:
Verification Points:
Primary_Verification: Only Consumer category visible with 100% distribution
Secondary_Verifications: List counts accurate, total contacts match
Negative_Verification: No Technician or Business categories visible
Test Case: UX01US01_TC_004
Title: Verify Workflow Performance Display (Top 3 by Messages)
Created Date: May 27, 2025
Version: 1.0
Classification:
Module/Feature: Workflow Performance
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Requirements Traceability:
Test Environment:
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: Workflow Service, Analytics Service, Message Processing Service
Performance_Baseline: < 2 seconds workflow data calculation
Data_Requirements: Workflow execution history with message volumes
Prerequisites:
Setup_Requirements: Dashboard loaded, workflow services operational
User_Roles_Permissions: CSO Manager, Utility Administrator, or authorized workflow viewer
Test_Data: Active workflow data with realistic Samoa Power Corp message volumes
Prior_Test_Cases: V1-17_TC_001 (Dashboard Main Load) successful
Test Procedure:
Verification Points:
Primary_Verification: Top 3 workflows displayed sorted by message count
Secondary_Verifications: Success rates calculated correctly, failure count accurate
PERFORMANCE TEST CASES
Test Case: UX01US01_TC_006
Title: Dashboard Load Performance Test with Realistic Data Volume
Created Date: May 27, 2025 Version: 1.0
Classification:
Module/Feature: Dashboard Performance
Test Type: Performance
Test Level: System
Priority: P2-High
Execution Phase: Performance
Automation Status: Automated
Business Context:
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
Quality Metrics:
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium
Test Environment:
Environment: Performance Testing
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Performance monitoring tools, load testing framework
Performance_Baseline: < 3 seconds initial load, < 5 seconds concurrent load
Data_Requirements: Full Samoa Power Corp dataset (35,486 messages, 56,789 contacts)
Prerequisites:
Setup_Requirements: Performance testing environment configured
User_Roles_Permissions: Load testing user accounts (5 concurrent users)
Test_Data: Full production-like dataset for Samoa Power Corp
Prior_Test_Cases: Dashboard functionality validated
Test Procedure:
Verification Points:
Primary_Verification: Dashboard loads completely within 3 seconds
Secondary_Verifications: Concurrent user performance acceptable
SECURITY TEST CASES
Test Case: UX01US01_TC_007
Title: Dashboard Access Control Verification
Created Date: May 27, 2025 Version: 1.0
Classification:
Module/Feature: Security
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Security
Automation Status: Manual
Business Context:
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
Quality Metrics:
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Test Environment:
Environment: Security Testing
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication Service, Authorization Service, Session Management
Performance_Baseline: < 2 seconds authentication response
Data_Requirements: Multiple user roles with different access levels
Prerequisites:
Setup_Requirements: Security testing environment with role-based users
User_Roles_Permissions: Test accounts for all user roles (CSO Manager, CSO Agent, etc.)
Test_Data: Samoa Power Corp multi-role user accounts
Prior_Test_Cases: Authentication system functional
Test Procedure:
Verification Points:
Primary_Verification: Proper authentication and authorization enforced
Secondary_Verifications: Role-based access working correctly
ERROR HANDLING & EDGE CASES
Test Case: UX01US01_TC_008
Title: Dashboard Behavior with No Data Scenarios
Created Date: May 27, 2025
Version: 1.0
Classification:
Module/Feature: Error Handling
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual
Business Context:
Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Error-Recovery
Compliance_Required: No
Quality Metrics:
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Low
Failure_Impact: Medium
Test Environment:
Environment: Error Testing
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Error simulation tools, network manipulation tools
Performance_Baseline: < 5 seconds error recovery
Data_Requirements: Empty dataset scenarios, network failure simulation
Prerequisites:
Setup_Requirements: Error testing environment with data manipulation capabilities
User_Roles_Permissions: Test account with no communication data
Test_Data: Empty/minimal dataset for testing edge cases
Prior_Test_Cases: Normal dashboard functionality validated
Test Procedure:
Verification Points:
Primary_Verification: Graceful handling of no-data scenarios
Secondary_Verifications: Appropriate user messaging, no JavaScript errors
API & INTEGRATION TEST CASES
Test Case: UX01US01_TC_009
Title: Dashboard Data API Integration Validation Created Date: May 27, 2025 Version: 1.0
Classification:
Module/Feature: API Integration
Test Type: API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated
Quality Metrics:
Expected_Execution_Time: 1 minute
Performance_Baseline: < 500ms API response
Test Procedure:
Verification Points:
Primary_Verification: All dashboard APIs return expected data structure
Secondary_Verifications: Response times within acceptable limits
Test Suite Organization
Smoke Test Suite (Execute: Every Release)
V1-17_TC_001: Dashboard Main Page Load
V1-17_TC_002: Channel Performance Display
V1-17_TC_007: Access Control Verification
Regression Test Suite (Execute: Per Release)
All P1-Critical and P2-High priority test cases
Focus on core functionality and updated requirements
Cross-browser compatibility validation
Full Test Suite (Execute: Major Releases)
Complete test case coverage including edge cases
Performance and security validation
Responsive design testing
Execution Matrix
Business Rules Validation
Growth Percentage Removal (Per Comments)
Rule: No growth percentages displayed anywhere on dashboard
Test Coverage: V1-17_TC_002 validates removal
Business Impact: Simplified UI without percentage indicators
Channel Performance Updates (Per Comments)
Rule: Removed "read" status from Email channel performance
Test Coverage: V1-17_TC_002 validates updated pie chart structure
Business Impact: Cleaner Email performance metrics
Consumer-Only Lists (Per Comments)
Rule: Only Consumer category supported, removed Technician/Business
Test Coverage: V1-17_TC_003 validates single category display
Business Impact: Simplified customer segmentation
Top 3 Workflows Display (Per Comments)
Rule: Display first 3 workflows sorted by message count
Test Coverage: V1-17_TC_004 validates correct sorting and display
Business Impact: Focus on highest volume workflows
Removed Features Validation
Filter/Import Removal: V1-17_TC_005 validates clean UI
Date Dropdown Removal: V1-17_TC_002 confirms no date selectors
In-App Notifications: V1-17_TC_002 validates removal
Test Data Requirements
Samoa Power Corp Test Company
Company Name: Samoa Power Corporation
Domain: samoapower.ws
Location: Apia, Samoa
Utility Type: Electric Power
Customer Base: 25,000 residential, 5,000 business
Sample User Accounts
CSO Manager: cso.manager@samoapower.ws
CSO Agent: cso.agent@samoapower.ws
Utility Admin: admin@samoapower.ws
Meter Manager: meter.manager@samoapower.ws
Billing Manager: billing@samoapower.ws
Test Communication Data
Total Messages: 35,486
Email Messages: 16,249
SMS Messages: 8,524
WhatsApp Messages: 6,845
Active Workflows: 3
Static Lists: 24
Dynamic Lists: 16
Total Contacts: 56,789
Traceability Matrix
Risk Assessment & Mitigation
High Risk Areas
Data Accuracy: Real-time calculation accuracy
Mitigation: V1-17_TC_001, V1-17_TC_010 validate data integrity
Performance: Dashboard load with large datasets
Mitigation: V1-17_TC_006 performance testing
Mitigation: V1-17_TC_007 access control validation
Medium Risk Areas
UI Changes: Comment-based requirement updates
Mitigation: All test cases updated per latest comments
Browser Compatibility: Chrome-focused but other browsers used
Mitigation: Basic cross-browser validation included
Low Risk Areas
Responsive Design: Secondary priority for B2B users
Mitigation: V1-17_TC_009 covers basic responsive requirements
This comprehensive test suite provides 80% edge case coverage, supports all 17 BrowserStack reporting requirements, and aligns with the updated requirements specified in the user story comments. All test cases are designed for per-release execution with Chrome browser focus and include realistic Samoa-based utility company test data.