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Utility Partners FAQs

1. How can we integrate our solution with SMART360?

SMART360 offers robust integration capabilities, allowing seamless connectivity with third-party solutions. This is achieved through open APIs and standardized data exchange protocols, ensuring smooth interoperability between systems. Bynry provides comprehensive documentation and developer support to facilitate the integration process, enabling partners to extend SMART360's functionalities effectively.​



2. Is there an open API or sandbox environment available?

Yes, Bynry provides an open API and sandbox environment for partners and developers. The sandbox allows for safe testing and development of integrations without impacting live systems. Detailed API documentation is available, outlining endpoints, authentication methods, and data formats to assist in building custom solutions and integrations with SMART360.​


3. What documentation is available for developers?

Bynry offers comprehensive developer documentation, including:​

  • API Reference Guides: Detailed descriptions of available endpoints, request/response formats, and usage examples.​
  • Integration Best Practices: Guidelines to ensure efficient and secure integration with SMART360.​
  • Authentication and Security Protocols: Information on OAuth, API keys, and other security measures.​
  • Error Handling and Debugging Tips: Resources to assist in troubleshooting integration issues.​

These resources are designed to support developers in creating seamless integrations with SMART360.​



4. Can we jointly co-market our integrated solution?

Yes, Bynry encourages co-marketing initiatives with its partners. By collaborating on marketing efforts, both parties can leverage each other's strengths and reach a broader audience. Potential co-marketing activities include joint webinars, case studies, whitepapers, and co-branded promotional materials. Bynry's marketing team works closely with partners to align on messaging and ensure the success of co-marketing campaigns.​



5. How do you handle data synchronization across systems?

SMART360 employs real-time data synchronization mechanisms to ensure consistency across integrated systems. Utilizing webhooks, message queues, and batch processing, the platform ensures that data changes in one system are promptly reflected in others. This approach minimizes data discrepancies and ensures that all systems operate with the most up-to-date information.​



6. What kind of utilities are the best fit for SMART360?

SMART360 is tailored for small and mid-sized utilities across various sectors, including:​

  • Water Utilities: Managing billing, consumption data, and customer interactions.​
  • Electricity Utilities: Handling meter data, outage management, and customer service.​Bynry

  • Gas Utilities: Overseeing usage data, billing, and regulatory compliance.​
  • Broadband Providers: Managing subscriptions, billing, and customer support.​

The platform's scalability and flexibility make it suitable for utilities of varying sizes and complexities.​



7. How does SMART360 support AMI, SCADA, or GIS integration?

SMART360 offers seamless integration with Advanced Metering Infrastructure (AMI), Supervisory Control and Data Acquisition (SCADA) systems, and Geographic Information Systems (GIS). For AMI, it supports real-time meter data collection and analysis. SCADA integration allows for monitoring and control of utility operations, while GIS integration provides spatial visualization of assets and service areas. These integrations enable utilities to have a comprehensive view of their operations and make informed decisions.​



8. Are there existing technology alliances or preferred partners?

Yes, Bynry has established strategic alliances with various technology providers to enhance SMART360's capabilities. These partnerships include collaborations with companies specializing in cloud infrastructure, data analytics, and IoT solutions. By leveraging these alliances, Bynry ensures that SMART360 remains at the forefront of technological advancements and meets the evolving needs of utilities.​



9. What security measures do you have around integrations?

Bynry prioritizes security in all integrations with SMART360. Security measures include:​Bynry

  • Data Encryption: Ensuring that data in transit and at rest is encrypted using industry-standard protocols.​
  • Authentication and Authorization: Implementing OAuth 2.0 and API keys to control access to the platform.​
  • Regular Security Audits: Conducting periodic security assessments to identify and mitigate vulnerabilities.​
  • Compliance with Standards: Adhering to industry standards and regulations, such as GDPR and CCPA, to protect customer data.​

These measures ensure that integrations are secure and that customer data remains protected.​



10. Is there a developer support or partner success program?

Yes, Bynry offers a Developer Support and Partner Success program to assist partners throughout the integration process. This program provides:​

  • Technical Support: Access to a dedicated support team for troubleshooting and assistance.​
  • Training Resources: Access to webinars, tutorials, and documentation to facilitate the integration process.​
  • Partner Portal: A centralized platform for accessing resources, submitting tickets, and tracking progress.​

This program is designed to ensure that partners have the support they need to successfully integrate with SMART360.​


11. How do you handle integration troubleshooting?

Bynry provides comprehensive support for integration troubleshooting through its Partner Success program. Partners can access a dedicated support team via the partner portal to report issues and receive assistance. The support team works closely with partners to diagnose and resolve integration challenges promptly, ensuring minimal disruption to operations.​


12. Can I build a custom module on top of SMART360?

Yes, Bynry provides the flexibility to build custom modules on top of SMART360. The platform's modular architecture allows for the development of tailored solutions that meet specific utility needs. Developers can utilize the open API to integrate additional functionalities, ensuring that SMART360 adapts to the unique requirements of each utility.​


13. What’s the process to become an implementation partner?

To become an implementation partner, interested organizations can reach out to Bynry through their official website. The process typically involves:​

  1. Initial Consultation: Discussing potential collaboration opportunities and understanding mutual goals.​
  2. Evaluation: Assessing the organization's capabilities and alignment with Bynry's standards.​
  3. Agreement: Formalizing the partnership through a contractual agreement.​LinkedIn

  4. Onboarding: Receiving training and resources to effectively implement SMART360 solutions.​Bynry+2Bynry+2Bynry+2

Bynry provides comprehensive support to its implementation partners, ensuring successful deployments of SMART360.​



14. Can we access anonymized data or usage analytics?

Yes, Bynry offers access to anonymized data and usage analytics through SMART360's analytics dashboard. These insights help utilities understand consumption patterns, identify trends, and make data-driven decisions. The platform ensures that all data is anonymized to maintain customer privacy and comply with data protection regulations.​



15. What’s the roadmap for upcoming integration features?

Bynry continuously enhances SMART360 to meet the evolving needs of utilities. While specific details about the roadmap are proprietary, Bynry's commitment to innovation ensures that upcoming features will focus on:​

  • Enhanced Integration Capabilities: Expanding compatibility with various third-party systems.​
  • Advanced Analytics: Implementing more sophisticated AI and machine learning models for predictive insights.​
  • User Experience Improvements: Refining interfaces and workflows based on user feedback.​

Partners and clients are encouraged to engage with Bynry to stay informed about upcoming features and participate in the development process.​



16. Does SMART360 support cloud-to-cloud integrations (e.g., AWS, Azure)?

Yes, SMART360 is designed to support cloud-to-cloud integrations, including with platforms like AWS and Azure. This capability allows for seamless data exchange and interoperability between different cloud environments, enhancing the flexibility and scalability of utility operations. By leveraging cloud-native technologies, SMART360 ensures that utilities can integrate with existing cloud infrastructures efficiently.​



17. What kind of utilities are your current customers?

SMART360 primarily serves small and mid-sized utilities across various sectors, including water, wastewater, electricity, gas, and broadband. The platform is tailored to meet the unique needs of these utilities, offering solutions that address challenges such as aging infrastructure, customer engagement, and operational efficiency. Current customers benefit from SMART360's comprehensive features, which streamline operations and enhance service delivery.​Bynry+2Bynry+2Bynry+2



18. Can we develop joint case studies or whitepapers?

Yes, Bynry encourages collaboration with partners to develop joint case studies and whitepapers. These documents can showcase the successful integration and implementation of SMART360, highlighting the benefits realized by utilities. Collaborating on such materials can enhance credibility, provide valuable insights to potential clients, and strengthen the partnership between Bynry and its collaborators.​Bynry+2Bynry+2Bynry+2



19. Do you offer test accounts or demo environments for partners?

Yes, Bynry offers test accounts and demo environments to partners. These resources allow partners to explore SMART360's features, understand its functionalities, and assess how it can be integrated into their offerings. Providing access to demo environments ensures that partners can effectively demonstrate the platform's capabilities to potential clients and stakeholders.​



20. How is partner feedback incorporated into your roadmap?

Bynry values partner feedback and incorporates it into the SMART360 product roadmap through its UtilityXChange partnership program. This initiative ensures that partners have a say in the future development of the platform, aligning enhancements with market needs and client demands. By actively engaging with partners, Bynry fosters a collaborative approach to innovation, ensuring that SMART360 evolves to meet the changing requirements of the utility industry.​GitHub+4Bynry+4Bynry+4



21. What is your typical project timeline for integrations?

Bynry aims to deliver a working model or proof of concept (POC) within 12 to 16 weeks of initiating a project. This timeline includes the integration of SMART360 with existing systems, customization to meet specific utility needs, and thorough testing to ensure seamless operation. The efficient project timeline reflects Bynry's commitment to rapid deployment and minimizing disruption to utility operations.​Bynry



22. How can we engage with Bynry on product innovation?

Partners can engage with Bynry on product innovation through the UtilityXChange partnership program. This program provides a platform for partners to collaborate with Bynry's product development team, share insights, and contribute to the evolution of SMART360. By participating in this initiative, partners can influence the direction of product enhancements, ensuring that SMART360 continues to meet the evolving needs of the utility sector.​


23. Can SMART360 be white-labeled or customized to align with our brand identity?


Yes, SMART360 offers white-labeling and extensive customization options for its partners. Utilities and solution providers can personalize the platform’s interface to reflect their own brand identity, including custom logos, color themes, and domain mapping. Bynry also supports deeper customization of modules and workflows to cater to specific business needs. This flexibility empowers partners to deliver a cohesive user experience under their own brand while leveraging SMART360’s robust functionalities.


24. What kind of technical certifications or training does Bynry offer to partners?


Bynry provides a structured training and certification program for partners, ensuring they are well-equipped to implement, support, and extend SMART360. This includes:

SMART360 Certified Implementer Program: A hands-on course focused on configuration, deployment, and integration.

Developer Certification: Training on API usage, custom module development, and best practices.

Sales & Solution Training: Designed for partner sales teams to effectively pitch and demonstrate SMART360.
Training sessions are conducted through live webinars, recorded modules, and onsite workshops, and partners receive official certification upon successful completion.


25. What kind of service level agreements (SLAs) does Bynry offer for integrations and partner support?


Bynry maintains robust SLAs to ensure reliability and responsiveness for its partners. SLAs typically include:

Uptime Guarantee: 99.9% platform availability to support mission-critical operations.

Integration Support SLA: Defined response and resolution times for support tickets based on priority levels (e.g., 1 hour for critical issues).

Escalation Procedures: A clear escalation path with dedicated technical account managers for high-priority concerns.

Regular Reviews: Quarterly business and technical reviews to assess performance, address feedback, and align on roadmap goals.
These SLAs reflect Bynry’s commitment to long-term partner success and operational excellence.

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