Utility Decision Makers FAQs

1. What is SMART360, and how does it differ from traditional utility platforms?

SMART360, developed by Bynry, is a cloud-based, AI-powered utility management platform specifically designed for small to mid-sized utilities in North America. Unlike traditional utility platforms that often rely on on-premise infrastructure and siloed systems, SMART360 offers a unified, scalable solution that integrates various utility operations into a single platform.

Key Differentiators:

Cloud-Native Architecture:
- Traditional platforms often require significant on-premise infrastructure, leading to higher maintenance costs and limited scalability.
- SMART360’s cloud-based design eliminates the need for extensive hardware, offering scalability and flexibility to adapt to changing utility needs.
AI-Powered Functionality:
- While many legacy systems lack advanced analytics, SMART360 leverages artificial intelligence to provide predictive insights, automate routine tasks, and enhance decision-making processes.
Unified Platform:
- Traditional systems may require multiple disparate tools for billing, customer service, asset management, etc.
- SMART360 consolidates these functions into a single platform, streamlining operations and improving data consistency.
User-Centric Design:
- Older platforms often have outdated interfaces that can be challenging to navigate.
- SMART360 offers an intuitive user interface, enhancing user experience for both utility staff and customers.bynry.com
Rapid Implementation:
- Deploying traditional systems can be time-consuming and disruptive.
- SMART360 boasts a swift implementation timeline, allowing utilities to go live within 10-12 weeks. bynry.com
Cost-Effectiveness:
- Maintaining and upgrading legacy systems can be costly.
- SMART360 offers a more economical solution with reduced operational expenses, making advanced utility management accessible to smaller utilities.
Enhanced Customer Engagement:
- Traditional platforms may lack modern customer engagement tools.
- SMART360 provides features like online portals and mobile access, empowering customers with real-time information and self-service options

In summary, SMART360 represents a significant advancement over traditional utility platforms by offering a comprehensive, modern, and efficient solution tailored to the unique needs of small and mid-sized utilities.

2. How does SMART360 facilitate the replacement of legacy systems with minimal risk?

Transitioning from legacy systems to modern platforms can be daunting for utilities, primarily due to concerns about data migration, operational disruptions, and staff adaptation. SMART360 addresses these challenges through a structured and supportive approach:

Phased Implementation: SMART360 allows utilities to adopt its modules incrementally. This means that utilities can prioritize critical functions like billing or customer service first, ensuring that essential operations continue smoothly during the transition.
Data Migration Tools: The platform offers robust data migration tools that ensure accurate and secure transfer of data from legacy systems. This minimizes the risk of data loss or corruption during the transition.
Integration Capabilities: SMART360 is designed to integrate seamlessly with existing systems, allowing for a hybrid operational model during the migration phase. This ensures that utilities can maintain continuity in their services while gradually shifting to the new platform.
Comprehensive Training and Support: Bynry provides extensive training resources and dedicated support teams to assist utility staff throughout the transition. This ensures that employees are well-equipped to utilize the new system effectively.
Change Management Strategies: Recognizing the human aspect of technological transitions, Bynry offers change management strategies to help staff adapt to new workflows and processes, reducing resistance and fostering acceptance.

By addressing both the technical and human elements of system replacement, SMART360 ensures a smooth and low-risk transition from legacy systems.

3. What is the typical implementation timeline for a utility of our size?

For small to mid-sized utilities, SMART360 offers a relatively swift implementation process, typically ranging between 10 to 16 weeks. The timeline is structured as follows:

Weeks 1–2: Discovery Phase
- Engagement with utility stakeholders to understand specific needs and challenges.
- Assessment of existing systems and data structures.Bynry+4Bynry+4Bynry+4
Weeks 3–6: Configuration and Integration
- Customization of SMART360 modules to align with utility requirements.
- Integration with existing systems to ensure seamless data flow.
Weeks 7–9: Testing and Validation
- Rigorous testing of the configured system to identify and rectify any issues.
- Validation of data accuracy and system performance.
Weeks 10–12: Training and Go-Live Preparation
- Comprehensive training sessions for utility staff.
- Final preparations for system deployment.Bynry
Weeks 13–16: Go-Live and Post-Implementation Support
- Official launch of the SMART360 platform.
- Ongoing support to address any post-deployment issues and ensure smooth operations.

This structured approach ensures that utilities can transition to SMART360 efficiently, minimizing disruptions and maximizing the benefits of the new system.

4. How does SMART360 enhance compliance with state and federal regulations?

Answer:

Compliance with regulatory standards is crucial for utilities to avoid penalties and maintain public trust. SMART360 enhances compliance through several key features:

Automated Reporting: The platform generates reports that align with state and federal requirements, reducing manual effort and the risk of human error.
Audit Trails: SMART360 maintains detailed logs of all system activities, facilitating audits and ensuring accountability.
Real-Time Monitoring: The system continuously monitors operations, enabling utilities to detect and address compliance issues promptly.
Regular Updates: SMART360 is regularly updated to reflect changes in regulatory standards, ensuring that utilities remain compliant over time.
Data Security Measures: The platform employs robust security protocols, including data encryption and access controls, to protect sensitive information and comply with data protection regulations.

By integrating these features, SMART360 helps utilities maintain compliance proactively, reducing the risk of violations and associated consequences.

5. What AI capabilities does SMART360 offer for decision-making and automation?

SMART360 leverages artificial intelligence to enhance decision-making and automate various utility operations:

Predictive Analytics: The platform analyzes historical and real-time data to forecast demand, identify potential issues, and optimize resource allocation.
Anomaly Detection: AI algorithms monitor data for unusual patterns, such as sudden spikes in usage or potential equipment failures, enabling proactive interventions.
Automated Workflows: Routine tasks, such as billing and service requests, are automated, reducing manual workload and improving efficiency.
Decision Support Systems: SMART360 provides actionable insights and recommendations, assisting utility managers in making informed strategic decisions.
Customer Interaction Enhancement: AI-driven tools personalize customer interactions, improving engagement and satisfaction.

These AI capabilities not only streamline operations but also empower utilities to respond swiftly to changing conditions and customer needs.

6. How does SMART360 improve customer engagement and satisfaction?

SMART360 enhances customer engagement and satisfaction through a combination of user-friendly interfaces, real-time information access, and personalized communication channels.

Self-Service Customer Portal:
- Customers can access their accounts, view usage data, and make payments through an intuitive online portal.
- This empowers customers to manage their utility services at their convenience, reducing the need for direct contact with customer service representatives.SourceForge+1Bynry+1
Real-Time Notifications:
- The platform sends automated alerts for billing, service interruptions, and maintenance schedules via SMS, email, or in-app notifications.
- Keeping customers informed in real-time fosters trust and transparency.
Personalized Communication:
- SMART360 allows utilities to segment their customer base and tailor communications based on specific demographics or usage patterns.
- This targeted approach ensures that customers receive relevant information, enhancing their overall experience.
Feedback Mechanisms:
- The platform includes tools for collecting customer feedback, enabling utilities to gauge satisfaction levels and identify areas for improvement.
Mobile Accessibility:
- With mobile-friendly interfaces, customers can interact with their utility services on-the-go, increasing engagement and satisfaction.

By integrating these features, SMART360 not only streamlines customer interactions but also builds stronger relationships between utilities and their customers.

7. Can SMART360 integrate with our existing systems and data sources?

Answer:

Yes, SMART360 is designed with interoperability in mind, allowing seamless integration with a variety of existing systems and data sources.

Data Import/Export Tools:
- SMART360 includes robust tools for importing and exporting data in various formats, making it easier to migrate existing data into the new system.
Modular Architecture:
- The platform's modular design allows utilities to implement specific components that integrate with their current infrastructure, minimizing disruption during the transition.
Third-Party System Compatibility:
- SMART360 is compatible with a wide range of third-party systems commonly used in utility operations, such as Geographic Information Systems (GIS), Customer Information Systems (CIS), and Meter Data Management Systems (MDMS).Bynry
Custom Integration Support:
- Bynry provides support for custom integrations, working closely with utilities to ensure that SMART360 aligns with their unique operational requirements.

Through these integration capabilities, SMART360 ensures a smooth transition from legacy systems, preserving data integrity and operational continuity.

8. What kind of training and support does Bynry provide during and after implementation?

Bynry is committed to ensuring that utilities can effectively adopt and utilize SMART360 through comprehensive training and ongoing support.

Implementation Training:
- During the implementation phase, Bynry offers hands-on training sessions tailored to different user roles within the utility.
- These sessions cover system navigation, feature utilization, and best practices to ensure users are comfortable with the platform.
User Manuals and Documentation:
- Detailed user manuals and documentation are provided, serving as reference materials for staff to consult as needed.
Online Resources:
- Bynry maintains an online knowledge base with tutorials, FAQs, and troubleshooting guides to assist users in resolving common issues independently.
Dedicated Support Team:
- Post-implementation, utilities have access to a dedicated support team that can address technical issues, answer questions, and provide guidance on system usage.
Continuous Improvement Programs:
- Bynry offers programs aimed at continuous improvement, including periodic system reviews, updates on new features, and advanced training sessions to help utilities maximize the benefits of SMART360.

This comprehensive training and support framework ensures that utilities can confidently transition to and effectively operate SMART360.

9. How does SMART360 support mobile workforces and remote operations?

Answer:

SMART360 is equipped with features that cater to the needs of mobile workforces and facilitate remote utility operations.

Mobile Application:
- The platform includes a mobile application that allows field workers to access job assignments, customer information, and asset data in real-time.
- This enhances efficiency and reduces the need for constant communication with the central office.
Real-Time Data Synchronization:
- Data entered by field personnel is synchronized in real-time with the central system, ensuring that all stakeholders have access to the most current information.
Offline Functionality:
- The mobile application supports offline functionality, enabling field workers to continue their tasks even in areas with limited connectivity.
- Data is automatically synced once a connection is re-established.
Work Order Management:
- SMART360 streamlines work order management by allowing supervisors to assign tasks, track progress, and monitor completion statuses remotely.
GPS Integration:
- The platform integrates with GPS technology to provide location-based services, aiding in route optimization and asset location tracking.

By supporting mobile and remote functionalities, SMART360 enhances operational flexibility and responsiveness for utilities.

10. What are the key modules included in SMART360, and can they be customized?

SMART360 is a comprehensive, AI-powered SaaS platform designed to address the multifaceted needs of small to mid-sized utilities. Its modular architecture allows utilities to select and customize components based on their specific operational requirements. The key modules include:

Customer Information System (CIS):
- Manages customer data, service requests, and account information.
- Facilitates efficient customer service operations by providing a centralized view of customer interactions.Slashdot
Billing and Revenue Management:
- Automates billing processes, including rate calculations, invoice generation, and payment processing.
- Supports various billing models and integrates with payment gateways for seamless transactions.Slashdot
Meter Data Management (MDM):
- Collects, processes, and analyzes meter readings from Advanced Metering Infrastructure (AMI) systems
- Ensures accurate billing and provides insights into consumption patterns.Tridens+4Slashdot+4Bynry+4
Asset and Work Order Management:
- Tracks utility assets, schedules maintenance, and manages work orders.
- Enhances operational efficiency by streamlining field service operations.
Customer Engagement Portal:
- Provides customers with access to their accounts, usage data, and billing information.
- Enables self-service capabilities, reducing the burden on customer service teams.
Analytics and Reporting:
- Offers dashboards and reports for monitoring key performance indicators.
- Utilizes AI to provide predictive analytics for informed decision-making.

Customization Capabilities:

SMART360's modular design ensures that each utility can tailor the platform to its unique needs:

Scalable Deployment:
- Utilities can implement modules incrementally, allowing for a phased approach to digital transformation.
Configurable Workflows:
- Workflows within each module can be customized to align with existing processes and regulatory requirements.
Integration with Existing Systems:
- SMART360 supports integration with third-party applications and legacy systems, ensuring continuity and data consistency.
User Role Management:
- Access controls and permissions can be configured to match organizational hierarchies and responsibilities.

By offering a suite of customizable modules, SMART360 empowers utilities to enhance operational efficiency, improve customer satisfaction, and adapt to evolving industry demands.

11. How does SMART360 handle meter data management and validation?

Answer:

SMART360 offers a robust Meter Data Management (MDM) system designed to streamline the collection, validation, and utilization of meter data for utilities.

Automated Data Collection:
- SMART360 integrates with Advanced Metering Infrastructure (AMI) to automatically collect meter readings, reducing manual errors and ensuring timely data acquisition.
Validation, Estimation, and Editing (VEE):
- The platform employs VEE processes to ensure data accuracy. It validates incoming data against predefined rules, estimates missing or anomalous data, and allows for manual editing when necessary.Bynry
Real-Time Monitoring:
- Utilities can monitor meter data in real-time, enabling prompt detection of irregularities such as sudden consumption spikes or meter malfunctions.
Data Integration:
- SMART360's MDM seamlessly integrates with billing systems, customer service platforms, and analytics tools, ensuring consistent and accurate data across all utility operations.
Scalability:
- Designed to handle large volumes of data, SMART360's MDM can scale with the utility's growth, accommodating increasing numbers of meters and data points.

By automating and validating meter data management, SMART360 enhances billing accuracy, operational efficiency, and customer satisfaction.

12. What are the security and data privacy measures in SMART360?

Answer:

SMART360 prioritizes the security and privacy of utility data through comprehensive measures:

Data Encryption:
- All data transmitted and stored within SMART360 is encrypted using industry-standard protocols, safeguarding against unauthorized access.
Access Controls:
- Role-based access controls ensure that users can only access data pertinent to their responsibilities, minimizing the risk of internal data breaches.
Regular Security Audits:
- Bynry conducts periodic security assessments and audits to identify and address potential vulnerabilities within the SMART360 platform.
Compliance with Regulations:
- SMART360 is designed to comply with relevant data protection regulations, ensuring that utilities meet legal requirements for data handling and privacy.
Disaster Recovery and Backup:
- The platform includes robust disaster recovery protocols and regular data backups to prevent data loss and ensure business continuity in case of unforeseen events.

These measures collectively ensure that SMART360 provides a secure environment for managing sensitive utility data.

13. How does SMART360 support sustainability and environmental goals?

SMART360 aids utilities in achieving sustainability and environmental objectives through several key functionalities:Bynry+1Slashdot+1

Resource Optimization:
- By providing real-time data on consumption patterns, SMART360 enables utilities to identify areas of inefficiency and implement measures to reduce waste.
Leak Detection:
- The platform's analytics can detect anomalies indicative of leaks or losses, allowing for prompt repairs and conservation of resources.
Customer Engagement:
- SMART360 empowers customers with insights into their usage, promoting conscious consumption and encouraging environmentally friendly behaviors.G2
Support for Renewable Integration:
- The system can accommodate data from renewable energy sources, facilitating their integration into the utility's operations and supporting a transition to cleaner energy.
Reporting and Compliance:
- SMART360 generates reports aligned with environmental regulations, assisting utilities in tracking their sustainability metrics and demonstrating compliance.

Through these features, SMART360 serves as a valuable tool for utilities aiming to enhance their environmental stewardship.

14. What is the pricing model for SMART360?

SMART360 offers a flexible, subscription-based pricing model tailored to the needs of small and mid-sized utilities.Software Advice

Smart Billing Plan:
- Cost: $1.39 per meter per month.
- Includes customer experience management, meter data management, billing and collection, self-service portals, third-party integrations, onboarding support, system configuration, online user training, and basic reporting. bynry.com
Smart Workforce Plan:
- Cost: $1.59 per meter per month.
- Encompasses all features of the Smart Billing Plan, plus workforce automation, work-order routing and matching, mobile workforce capabilities, MAP/GIS integration, dedicated technical support, and advanced reporting. bynry.com
Smart Utility Plan:
- Cost: $1.99 per meter per month.
- Includes all features of the Smart Workforce Plan, along with asset management, report management, automation, asset performance monitoring, and custom reporting.crozdesk.com+1Software Advice+1

This tiered pricing structure allows utilities to select a plan that aligns with their operational requirements and budget constraints.

15. How does SMART360 assist in outage management and service restoration?

SMART360 enhances outage management and expedites service restoration through integrated tools and real-time data analytics:

Real-Time Monitoring:
- The platform continuously monitors utility networks, enabling rapid detection of outages and service disruptions.
Automated Alerts:
- SMART360 sends immediate notifications to relevant personnel upon detecting an outage, facilitating swift response actions.
Work Order Management:
- The system generates and assigns work orders to field crews, streamlining the process of addressing outages and restoring services.
Customer Communication:
- SMART360 provides timely updates to customers regarding outage status and expected restoration times, enhancing transparency and customer satisfaction.
Post-Outage Analysis:
- After service restoration, the platform analyzes outage data to identify root causes and implement preventive measures, reducing the likelihood of future disruptions.

By integrating these capabilities, SMART360 ensures efficient outage management and reinforces the reliability of utility services.

16. What are the reporting and analytics capabilities of SMART360?

SMART360 offers robust reporting and analytics features designed to provide utilities with actionable insights for informed decision-making.

Comprehensive Reporting:
- The platform generates over 100 types of reports, including financial, operational, and customer service metrics.
- These reports help utilities monitor performance, track KPIs, and ensure regulatory compliance.
AI-Powered Analytics:
- SMART360 leverages artificial intelligence to analyze data trends, predict demand, and identify anomalies
- This predictive capability enables proactive maintenance and resource allocation.
Customizable Dashboards:
- Users can tailor dashboards to display relevant data, facilitating quick access to critical information.
- This customization enhances user experience and efficiency.
Real-Time Data Visualization:
- The platform provides real-time visualizations of data, allowing utilities to monitor operations and respond swiftly to issues.

By integrating these reporting and analytics tools, SMART360 empowers utilities to make data-driven decisions, optimize operations, and improve customer satisfaction.

17. How does SMART360 facilitate regulatory compliance and reporting?

SMART360 is designed to assist utilities in meeting regulatory requirements through comprehensive compliance and reporting features.

Automated Compliance Reporting:
- The platform automates the generation of reports required by regulatory bodies, reducing manual effort and the risk of errors.
Data Accuracy and Integrity:
- SMART360 ensures data accuracy through validation processes, which is crucial for compliance reporting.
Audit Trails:
- The system maintains detailed audit trails of all transactions and changes, facilitating transparency and accountability.
Customizable Reporting Templates:
- Utilities can customize reporting templates to align with specific regulatory formats and requirements.

These features collectively support utilities in maintaining compliance with industry regulations and standards.

18. What is the implementation timeline and process for SMART360?

Bynry has streamlined the implementation process of SMART360 to ensure a swift and efficient transition for utilities.Bynry

Implementation Timeline:
- The typical implementation period ranges from 14 to 16 weeks, depending on the utility's size and specific requirements. Bynry
Implementation Process:
- Assessment and Planning: Bynry collaborates with the utility to understand existing systems and define objectives.
- Configuration: The platform is configured to meet the utility's operational needs.
- Data Migration: Existing data is securely migrated to SMART360.
- Training: Staff receive comprehensive training to ensure effective use of the platform.
- Go-Live and Support: After deployment, Bynry provides ongoing support to address any issues and ensure smooth operation.

This structured approach minimizes disruption and facilitates a successful implementation of SMART360.

19. What are the scalability options with SMART360?

SMART360 is built with scalability in mind, allowing utilities to expand and adapt the platform as their needs evolve.

Modular Architecture:
- Utilities can start with essential modules and add more functionalities over time, aligning with growth and changing requirements.
Cloud-Based Infrastructure:
- Being cloud-based, SMART360 can handle increasing data volumes and user loads without compromising performance.
Flexible Pricing Plans:
- The platform offers tiered pricing models, enabling utilities to scale services according to their budget and operational scope.
Integration Capabilities:
- SMART360 can integrate with other systems, facilitating seamless expansion and interoperability.

These scalability features ensure that SMART360 can grow alongside the utility, accommodating future demands and technological advancements.

20. How does SMART360 address the specific needs of small and mid-sized utilities?

SMART360 is specifically designed to cater to the unique challenges faced by small and mid-sized utilities.

Cost-Effective Solutions:
- The platform offers affordable pricing plans, making advanced utility management tools accessible to smaller utilities.
User-Friendly Interface:
- SMART360 features an intuitive interface, reducing the learning curve and facilitating quick adoption by staff.
Comprehensive Support:
- Bynry provides dedicated support, including training and customer service, to assist utilities throughout their journey.
Tailored Functionality:
- The platform's modular design allows utilities to select features that align with their specific operational needs.

By focusing on affordability, ease of use, and tailored functionalities, SMART360 effectively supports small and mid-sized utilities in enhancing their operations and customer service.

21. How does SMART360 integrate with existing utility systems and third-party platforms?

SMART360 is designed with interoperability in mind, ensuring seamless integration with a utility's existing systems and third-party platforms.

Pre-Configured Integrations:
- SMART360 offers a pre-configured app marketplace, facilitating quick and efficient integration with commonly used utility applications. Bynry
API-Driven Architecture:
- The platform utilizes robust APIs, allowing for custom integrations with various systems such as GIS, ERP, and CRM platforms.
Data Synchronization:
- SMART360 ensures real-time data synchronization across integrated systems, maintaining data consistency and accuracy.
Scalable Integration:
- As utilities grow and adopt new technologies, SMART360's scalable architecture accommodates additional integrations without disrupting existing operations.

By facilitating seamless integration, SMART360 enables utilities to enhance operational efficiency and leverage existing technological investments.

22. What kind of customer support and training does Bynry offer for SMART360 users?

Bynry places a strong emphasis on customer support and training to ensure successful adoption and utilization of SMART360.

Dedicated Support Team:
- Bynry provides a responsive support team to assist with any technical issues or inquiries, ensuring minimal downtime and swift issue resolution. Android Apps on Google Play
Comprehensive Training Programs:
- Utilities receive thorough training sessions covering all aspects of SMART360, tailored to different user roles within the organization.
User Guides and Documentation:
- Detailed user guides and documentation are available to assist users in navigating the platform and utilizing its features effectively.
Ongoing Customer Success Initiatives:
- Bynry's customer success team works proactively with utilities to ensure they derive maximum value from SMART360, offering strategic guidance and best practices. Bynry

Through these support and training initiatives, Bynry ensures that utilities are well-equipped to leverage SMART360 for optimal performance.

23. How does SMART360 enhance customer engagement and satisfaction?

SMART360 is equipped with features designed to improve customer engagement and satisfaction by providing transparency, convenience, and proactive communication.

Self-Service Portals:
- Customers can access their accounts, view usage data, pay bills, and submit service requests through intuitive self-service portals, enhancing convenience and autonomy.
Real-Time Notifications:
- The platform sends timely alerts and updates regarding outages, maintenance schedules, and billing information, keeping customers informed and reducing uncertainty.
Usage Insights:
- SMART360 provides customers with detailed insights into their consumption patterns, promoting awareness and encouraging resource conservation.
Feedback Mechanisms:
- Integrated feedback tools allow customers to share their experiences and suggestions, enabling utilities to make data-driven improvements to their services.

By fostering transparent and interactive communication, SMART360 strengthens the relationship between utilities and their customers, leading to increased satisfaction and trust.

24. What is the total cost of ownership (TCO) for SMART360, including hidden costs?

SMART360 offers a transparent subscription-based pricing model, minimizing hidden costs and providing a clear understanding of the total cost of ownership.

Subscription Plans:
- SMART360's pricing starts at $1.39 per meter per month, with tiered plans offering additional features at higher price points.
Inclusive Features:
- The subscription fee includes access to the platform's features, regular updates, customer support, and training resources, reducing the need for additional expenditures.
Cloud-Based Infrastructure:
- Being cloud-based, SMART360 eliminates the need for significant upfront investments in hardware and reduces ongoing maintenance costs.
Scalability:
- Utilities can scale their usage of SMART360 according to their needs, ensuring they only pay for the services they require.

This pricing structure ensures that utilities have a predictable and manageable TCO, facilitating budget planning and financial efficiency.

25. What are the future development plans for SMART360?

While specific future development plans for SMART360 are not detailed on the official website, Bynry demonstrates a commitment to continuous improvement and innovation.

AI and Analytics Enhancements:
- Bynry emphasizes the integration of AI-driven insights and predictive analytics within SMART360, suggesting ongoing development in these areas. Bynry
Customer Feedback Integration:
- The company actively seeks and incorporates user feedback to refine and expand SMART360's capabilities, indicating a user-centric development approach.
Scalability and Flexibility:
- Bynry's focus on scalability suggests that future updates will continue to enhance SMART360's adaptability to various utility sizes and requirements.

For the most current information on SMART360's development roadmap, it is advisable to contact Bynry directly or consult their official communications.

Additional

1. Can Bynry assist in building a business case or ROI model for SMART360 adoption?

Yes, Bynry provides support in developing a compelling business case and ROI model for SMART360 adoption. The platform has demonstrated significant efficiency gains, with utilities reporting over 460% ROI within three years. These improvements include a 3x increase in billing efficiency, 2x faster digital payments, and a 3x boost in operational efficiency. Bynry's team can assist in quantifying these benefits to build a strong business case tailored to your utility's needs. Bynry

2. Does SMART360 support audit and regulatory reporting for utilities using public funds or grants?

While specific details on audit and regulatory reporting are not explicitly outlined on Bynry's website, SMART360's AI-powered, cloud-based infrastructure is designed to enhance operational resilience. Features such as real-time data analytics and predictive maintenance can aid utilities in proactively identifying potential issues, thereby supporting continuity during emergencies.

3. How does SMART360 ensure data residency, particularly in relation to U.S.-based data centers?

SMART360 is hosted on Amazon Web Services (AWS), providing secure and scalable cloud infrastructure. While specific data residency details are not explicitly mentioned, AWS offers data centers in various regions, including the U.S., allowing for compliance with regional data storage requirements. For precise data residency configurations, it's advisable to consult directly with Bynry. Bynry

4. Can SMART360 support AMI (Advanced Metering Infrastructure) and DER (Distributed Energy Resources)?

Yes, SMART360 is equipped to support AMI by enabling real-time data collection, remote meter reading, and advanced outage management. The platform's integration capabilities allow it to work seamlessly with various metering systems. While specific support for DER is not detailed, SMART360's flexible architecture suggests potential for integration with DER systems. Bynry

5. How does SMART360 work in a hybrid environment where some legacy systems remain?

SMART360 is designed for easy integration with existing systems, including legacy infrastructures. Its secure REST APIs facilitate the creation of a modern, open-standards framework, allowing utilities to maintain certain legacy systems while benefiting from SMART360's advanced features.

6. Can SMART360 be demonstrated live for internal teams or board presentations?

Yes, Bynry offers live demonstrations of SMART360, including product tours and proof-of-concept models. These demos can be tailored to showcase specific functionalities relevant to your utility, aiding in internal evaluations and board presentations. Bynry

7. Are there satisfaction benchmarks or metrics from other utilities for comparison?

Utilities using SMART360 have reported significant improvements, such as a 3x increase in billing efficiency, 2x faster digital payments, and a 3x boost in operational efficiency. These benchmarks can serve as a reference for evaluating potential benefits for your utility. Bynry

8. Does Bynry offer financing, leasing, or deferred payment models for implementation?

Bynry offers a pay-per-use business model with SMART360, allowing utilities to pay for exactly what they use, when they use it. This flexible pricing approach helps in managing costs effectively. For detailed financing options, it's recommended to contact Bynry directly.