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Roshans Intro Call Queries:

1) How do you handle billing collection?

-> SMART360 offers a comprehensive, cloud-based utility billing solution that manages the entire billing lifecycle:​

  • Data Ingestion: You can import raw meter data into SMART360, which supports both manual uploads and integrations with AMI/AMR systems.​
  • Bill Generation: The platform allows for seamless, customized, and fast bill generation. It supports up to 15 customizable billing components, reducing errors through automatic conditional mapping based on service agreements.​
  • Payment Collection: SMART360 integrates digital payment mechanisms, including an integrated payment gateway, enabling customers to pay bills online or via mobile. It also supports manual payment modes, with real-time monitoring of transaction settlements.​
  • Outstanding Management: The system manages outstanding accounts and can generate disconnection notices as needed.​
  • Printing & Delivery: SMART360 can integrate with multiple vendors to print and distribute bills timely. It allows you to manage vendor activities and handle disputes without affecting business operations.​

2) If I bring my raw data to you, and from there, you send and collect the bills, how much does it cost me?

-> SMART360 offers tiered pricing based on the services you choose:​

  • Smart Billing: Starting at $1.39 per meter per month, this plan includes customer experience (CX), meter data management (MX), billing & collection (BX), self-services via web/mobile, third-party integrations, onboarding support, system configuration, online user training, and basic reports.​
  • Smart WorkForce: At $1.59 per meter per month, this includes all features of Smart Billing plus workforce automation (WX), work-order routing & matching, workforce mobile, MAP/GIS integration, dedicated tech support, and advanced reports.​
  • Smart Utility: Priced at $1.99 per meter per month, this encompasses all features of Smart WorkForce along with asset management (AX), report management (RX), automation (UX), asset performance, and custom reports.​

For specific needs like only handling the payment collection part, it's advisable to contact Bynry directly for a customized quote.​

3) Or if I want you to handle only the payment part, how much would that cost me?

-> Bynry's pricing is modular, allowing you to select specific components of the SMART360 platform. If you're interested solely in the payment collection module, contact Bynry directly for a customized quote tailored to your specific needs.​

4) What is your success rate in bill collection?

-> While specific success rates in bill collection aren't publicly disclosed, Bynry reports significant improvements for utilities using SMART360:​

  • 3x Increased Billing Efficiency: Utilities have experienced a threefold increase in billing efficiency.​
  • 2x Faster Digital Payments: The platform has enabled twice as fast digital payments.​
  • 40% Reduction in Commercial Losses: An influential power company reduced commercial losses by 40% within 90 days of implementing SMART360.​

These metrics suggest a high success rate in bill collection and overall operational efficiency.​

5) How much do they recover, and how much does the landlord recover?

-> Specific recovery rates for Bynry and landlords aren't publicly disclosed. However, the reported 40% reduction in commercial losses indicates that utilities and associated stakeholders, such as landlords, can expect significant improvements in revenue recovery after implementing SMART360.​

6) Can I see the printing option?

-> Yes, SMART360 supports integration with multiple vendors for printing and distributing bills. This feature allows utilities to manage and monitor vendor activities, ensuring timely bill delivery and handling disputes without disrupting operations.​


7) Is there automation in the billing process, including bill distribution?

-> Yes, SMART360 offers comprehensive automation in billing processes. It automates meter data ingestion, bill generation, and distribution. The platform supports seamless, customized, and fast bill generation, reducing errors through automatic conditional mapping based on service agreements. ​

8) Can I print bills in bulk in paper format?

-> Yes, SMART360 supports bulk bill printing. The platform can integrate with multiple vendors to print and distribute bills timely. It allows you to manage vendor activities and handle disputes without affecting business operations. ​

9) Does SMART360 support SMS notifications for billing?

-> Yes, SMART360 facilitates communication through email, SMS, and printed notifications. This ensures timely and effective communication with customers regarding their bills. ​bynry.com

10) How can a tenant pay their current month's bill?

-> Tenants can pay their current month's bill through multiple channels provided by SMART360. The platform integrates digital payment mechanisms, including an integrated payment gateway, enabling customers to pay bills online or via mobile. It also supports manual payment modes, with real-time monitoring of transaction settlements. ​

11) How does bill tracking work? Can we monitor past due amounts?

-> SMART360 offers robust bill tracking capabilities. It provides real-time tracking, data analysis, and a user-friendly interface, allowing utilities to monitor billing statuses, including past due amounts. The system manages outstanding accounts and can generate disconnection notices as needed, ensuring effective tracking and management of overdue bills. ​bynry.com


12) How do you keep track of outstanding bills?

-> SMART360 provides robust tools for managing and tracking outstanding bills. The platform allows utilities to:​

  • Monitor outstanding accounts in real-time.​
  • Generate disconnection notices for overdue payments.​GetApp+1bynry.com+1
  • Integrate general ledger (GL) codes into billing components, facilitating accounting-ready records.​bynry.com
  • Customize billing plans and service agreements, applying penalties and surcharges automatically.​bynry.com

These features ensure efficient management of unpaid bills and streamline the revenue collection process. ​bynry.com

13) Can you quantify small and mid-sized utilities?

-> SMART360 is designed to cater to utilities managing up to 100,000 meters. This range typically encompasses small to mid-sized utilities, including water and wastewater services, electric cooperatives, gas distributors, and multi-family or commercial property managers. ​Capterra+1Software Advice+1

14) Before signing the NDA, can I see the pricing?

-> Yes, Bynry provides transparent pricing details without requiring an NDA. The pricing is structured per meter per month:​

  • Smart Billing: $1.39/month per meter.​
  • Smart WorkForce: $1.59/month per meter.​
  • Smart Utility: $1.99/month per meter.​

These plans include various features tailored to different operational needs. ​crozdesk.com+2SoftwareWorld+2GetApp+2

15) Should I opt for a one-stop-shop solution, monthly plan, or per property pricing to fit my budget?

-> SMART360 offers flexible pricing models to accommodate different budgeting preferences:​

  • Per Meter Pricing: Ideal for utilities that prefer a scalable model based on the number of meters managed.​
  • Monthly Subscription: Suitable for those who prefer predictable monthly expenses.​

You can choose the plan that aligns best with your operational scale and budgetary constraints. ​

16) If I provide my monthly budget, is SMART360 a start-to-finish software solution?

-> Yes, SMART360 is designed as a comprehensive, end-to-end utility management platform. It encompasses:​

By integrating these functionalities, SMART360 ensures streamlined operations from initiation to completion, aligning with your budgetary considerations. ​




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