Field Force Management Test Case - WX02US02

Test Case 1 - Verify Field Force Dashboard Shows Real-Time Technician Statistics with Accurate Counts
Test Case ID: WX02US02_TC_001

Title: Verify Field Force Dashboard Shows Real-Time Technician Statistics with Accurate Counts

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Dashboard, Statistics, MOD-FieldForce, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Report-Quality-Dashboard, Report-Smoke-Test-Results, Report-Module-Coverage, Report-Engineering, Customer-Enterprise, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-Database, Real-Time-Updates, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Database, Real-time-statistics
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC1 - Dashboard statistics display, User Story WX02US02
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_002 (filtering depends on accurate counts)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Field Force database, authentication service, real-time data sync
Performance_Baseline: Dashboard load < 3 seconds
Data_Requirements: Minimum 30 technicians with mixed statuses

Prerequisites:

Setup_Requirements: Clean test environment with known technician data
User_Roles_Permissions: O&M Manager access level
Test_Data: 30 total technicians (18 Active, 10 On Assignment, 12 Unavailable) as per sample data
Prior_Test_Cases: Authentication and login successful

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Home > Service Orders > Field Force from main navigation	Field Force Management page loads with title "Field Force Management" and subtitle "Manage your technicians, supervisors, and field personnel"	N/A	Verify navigation breadcrumb shows: Home > Service Orders > Field Force
2	Observe dashboard statistics cards in top section	Four statistics cards display in horizontal layout with distinct icons and colors	N/A	Cards should be: Total (blue icon), Active (green icon), On Assignment (orange icon), Unavailable (red icon)
3	Verify "Total Field Force Technicians" card	Shows count "30" with description "Total technicians and supervisors in the system"	Expected: 30	Count matches database total, blue user icon displayed
4	Verify "Active Technicians" card	Shows count "18" with description "Technicians currently available for assignments"	Expected: 18	Count shows available technicians, green user icon displayed
5	Verify "On Assignment" card	Shows count "10" with description "Technicians currently working on service orders"	Expected: 10	Count shows assigned technicians, orange clipboard icon displayed
6	Verify "Unavailable Technicians" card	Shows count "12" with description "Technicians currently unavailable or off-duty"	Expected: 12	Count shows unavailable technicians, red calendar icon displayed
7	Validate count arithmetic	Verify Active (18) + On Assignment (10) + Unavailable (12) = Total (40) or verify business logic for overlapping statuses	Mathematical validation	AC1 requires accurate count display
8	Refresh page and re-verify counts	All statistics maintain consistency after page refresh	Same expected counts	Real-time data consistency check

Verification Points:

Primary_Verification: All four statistics cards display correct counts matching database reality
Secondary_Verifications: Icons display correctly, descriptions are accurate, layout is responsive
Negative_Verification: No statistics show negative, null, or undefined values

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record actual counts and any discrepancies]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references for dashboard display]

Execution Analytics:

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: Authentication successful
Blocked_Tests: WX02US02_TC_002 (filtering validation), WX02US02_TC_003 (list display)
Parallel_Tests: None (foundational test)
Sequential_Tests: Must run before other dashboard-dependent tests

Additional Information:

Notes: Statistics serve as foundation for operational decision-making
Edge_Cases: Handle zero counts gracefully, very large numbers (1000+) display properly
Risk_Areas: Real-time data synchronization, count accuracy during concurrent operations
Security_Considerations: Statistics should only show data user has permission to view

Missing Scenarios Identified:

Scenario_1: Real-time count updates when technician status changes in another session
Type: Integration
Rationale: Dashboard should reflect live changes for operational accuracy
Priority: P2-High
Scenario_2: Statistics display behavior with extremely large datasets (1000+ technicians)
Type: Performance
Rationale: System should maintain performance with enterprise-scale data
Priority: P3-Medium

Test Case 2 - Verify Multi-Select Filter Combinations for Status, Zone, and Role with Real-Time List Updates

Test Case ID: WX02US02_TC_002

Title: Verify Multi-Select Filter Combinations for Status, Zone, and Role with Real-Time List Updates

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Multi-Select-Filters, Search, MOD-FieldForce, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Database, Filter-Combinations, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 95%
Integration_Points: Database-Query, Filter-Engine
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: QA
Report_Categories: Module-Coverage, Regression-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC2 - Filtering capabilities, AC11 - Search positioning, Business Rule: "filters tab is multiselected"
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_001 (depends on accurate counts)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Field Force database with diverse technician data, filter processing engine
Performance_Baseline: Filter response < 500ms
Data_Requirements: Technicians across multiple zones, roles, and statuses

Prerequisites:

Setup_Requirements: Test data with technicians in North Zone, South Zone, various roles
User_Roles_Permissions: O&M Manager or Dispatcher access
Test_Data: FF120 (aastha) - Active, North Zone, Field Technician; Field4 (Vijay) - Active, Field Technician; additional technicians for comprehensive filtering
Prior_Test_Cases: WX02US02_TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate search box on leftmost side of interface	Search box with placeholder "Search field force by name..." visible on left side	N/A	AC11 - Search positioning verification
2	Locate filter controls on rightmost side	Multiple filter buttons visible on right side: Status filters, Zone filters, Role filters	N/A	AC11 - Filter positioning, AC2 - Filter capabilities
3	Verify default "All" status is selected	All technicians visible in list, no filters applied	All technicians (30)	Default state shows all records
4	Click "Active" status filter button	List filters to show only active technicians, button appears selected/highlighted	Active technicians only	Single filter application
5	While Active filter is selected, additionally click "North Zone" filter	List shows only Active technicians in North Zone, both filters remain selected	FF120 (aastha) and others in North Zone	Multi-select filter combination - AC2
6	Add "Field Technician" role filter to existing selection	List shows Active Field Technicians in North Zone only, all three filters selected	FF120 (aastha) matches all criteria	Three-way filter combination
7	Verify filter count updates	Technician count in list matches applied filter combination	Filtered count	Real-time count validation
8	Click "Inactive" status while other filters active	System allows multiple status selections OR switches to Inactive (test actual behavior)	Depends on implementation	Multi-select vs single-select status behavior
9	Test search functionality with filters active	Enter "aastha" in search box while filters applied	Shows aastha if matches filter criteria	Combined search + filter operation
10	Clear search but maintain filters	Search clears, filters remain active showing filtered list	Filtered list without search	Search independence from filters
11	Click "Export CSV" with filters active	CSV export contains only filtered results	Filtered data export	AC - Export functionality with filters
12	Clear all filters using individual filter buttons	All technicians display again, no filters selected	Full technician list (30)	Filter reset functionality

Verification Points:

Primary_Verification: Multi-select filters work correctly and can be combined (status + zone + role)
Secondary_Verifications: Search positioned left, filters positioned right, counts update accurately
Negative_Verification: Invalid filter combinations handled gracefully, no system errors

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record filter behavior, count accuracy, performance]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of filter combinations working]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_001 (dashboard counts)
Blocked_Tests: WX02US02_TC_003 (list display validation)
Parallel_Tests: Can run parallel with profile-related tests
Sequential_Tests: Should run after dashboard validation

Additional Information:

Notes: Multi-select capability is critical for operational efficiency per business rules
Edge_Cases: No matching results, all filters selected, rapid filter changes
Risk_Areas: Filter performance with large datasets, filter state persistence
Security_Considerations: Filters should respect user's data access permissions

Missing Scenarios Identified:

Scenario_1: Filter state persistence across page refresh
Type: Edge Case
Rationale: Users expect filters to remain active during session
Priority: P2-High
Scenario_2: Filter performance with 1000+ technician records
Type: Performance
Rationale: Enterprise clients may have large technician databases
Priority: P3-Medium

Test Case 3 - Verify Comprehensive Technician List Displays All Required Columns with Accurate Sample Data

Test Case ID: WX02US02_TC_003

Title: Verify Comprehensive Technician List Displays All Required Columns with Accurate Sample Data

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Data-Display, Table-Layout, MOD-FieldForce, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Report-Quality-Dashboard, Report-Smoke-Test-Results, Report-Module-Coverage, Report-Engineering, Customer-Enterprise, Risk-Low, Business-Critical, Revenue-Impact-Medium, Integration-Database, Data-Integrity, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Database, Data-Formatting
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC3 - Technician list display with specific columns, Sample Data section
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_001 (counts), WX02US02_TC_002 (filtering)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: Field Force database with complete technician profiles
Performance_Baseline: List load < 2 seconds
Data_Requirements: Complete technician profiles with all field data

Prerequisites:

Setup_Requirements: Database populated with sample technicians from user story
User_Roles_Permissions: O&M Manager or Dispatcher access
Test_Data: FF120 (aastha), Field4 (Vijay) with complete profile data as specified in user story
Prior_Test_Cases: WX02US02_TC_001 (dashboard) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Field Force technician list section	Table displays below dashboard statistics with proper headers	N/A	AC3 - List display validation
2	Verify table header columns are present and correctly labeled	Headers: FF ID, Name, Contact, Role, Area, Sub Area, Joining Date, Assigned SO, Completed SO, Status, Actions	N/A	AC3 - Required columns verification
3	Locate FF120 row and verify FF ID column	Displays "FF120" in consistent format	FF120	Sample data from user story
4	Verify Name column for FF120	Displays "aastha" clearly readable	aastha	User story sample data
5	Verify Contact column for FF120	Shows "7654321" with phone icon for call functionality	7654321	Contact information with interaction capability
6	Verify Role column for FF120	Displays "Field Technician"	Field Technician	Role designation from sample data
7	Verify Area column for FF120	Shows "U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR"	U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR	Geographic assignment from user story
8	Verify Sub Area column for FF120	Shows "U10-DMA02-V-Fuluasou JRU10-DMA06-V-Fuluasou JR"	U10-DMA02-V-Fuluasou JRU10-DMA06-V-Fuluasou JR	Detailed location from user story
9	Verify Joining Date column for FF120	Displays "2024-06-07" in consistent date format	2024-06-07	Employment start date from sample data
10	Verify Assigned SO column for FF120	Shows "0" (numeric)	0	Current service order assignments
11	Verify Completed SO column for FF120	Shows "4" (numeric)	4	Completed service order count from sample
12	Verify Status column for FF120	Shows "Active" with appropriate visual indicator	Active	Current technician status
13	Verify Actions column for FF120	Contains view (eye icon), edit (pencil icon), and toggle switch buttons	Action icons	AC4 - Action buttons functionality
14	Verify Field4 row displays	Shows "Vijay" with "N/A" joining date, 0 assigned, 0 completed	Field4, Vijay, N/A, 0, 0	Second sample technician from user story
15	Check table responsiveness	Table adjusts properly on different screen sizes while maintaining readability	Various resolutions	Cross-platform support

Verification Points:

Primary_Verification: All required columns present with accurate data from user story samples
Secondary_Verifications: Data formatting consistent, icons display properly, table responsive
Negative_Verification: No missing data, no truncated fields, no layout overflow

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record actual data display, formatting issues, missing columns]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of table display and data accuracy]

Execution Analytics:

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_001 (dashboard), Authentication
Blocked_Tests: WX02US02_TC_004 (action buttons), profile-related tests
Parallel_Tests: Can run with other UI validation tests
Sequential_Tests: Should follow dashboard and filtering tests

Additional Information:

Notes: Data accuracy critical for operational decision-making and technician management
Edge_Cases: Long text in area fields, null values in optional fields, special characters
Risk_Areas: Data truncation, inconsistent formatting, missing information
Security_Considerations: User should only see technicians they have permission to manage

Missing Scenarios Identified:

Scenario_1: Table sorting functionality by clicking column headers
Type: Functional
Rationale: Users typically expect sortable columns for large datasets
Priority: P2-High
Scenario_2: Table pagination or virtual scrolling for large technician lists
Type: Performance
Rationale: Large enterprises may have hundreds of technicians
Priority: P3-Medium

Test Case 4 - Verify Action Buttons (View, Edit, Toggle) Functionality with Proper Navigation and Status Updates

Test Case ID: WX02US02_TC_004

Title: Verify Action Buttons (View, Edit, Toggle) Functionality with Proper Navigation and Status Updates

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Action-Buttons, Navigation, Status-Toggle, MOD-FieldForce, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Customer-Enterprise, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Navigation, Status-Management, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Navigation-System, Status-Management, Profile-System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Module-Coverage, Regression-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC4 - Action buttons functionality, AC13 - Edit button redirect, Navigation requirements
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_003 (list display), WX02US02_TC_012 (edit integration)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Profile system, edit permissions, status management system
Performance_Baseline: Action response < 1 second
Data_Requirements: FF120 (aastha) with complete profile and edit permissions

Prerequisites:

Setup_Requirements: User with edit permissions, complete technician profiles
User_Roles_Permissions: O&M Manager access with edit capabilities
Test_Data: FF120 (aastha) - Active status, complete profile data
Prior_Test_Cases: WX02US02_TC_003 (list display) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Actions column for FF120 in technician list	Actions column contains three elements: eye icon (view), pencil icon (edit), toggle switch	FF120 row	AC4 - Action buttons presence
2	Click View button (eye icon) for FF120	Navigates to technician profile page showing tabs: Assignments, Activity Log, Certifications, Skills, Availability, Transaction	FF120 profile	Navigation to profile view
3	Verify profile page loads with correct technician data	Page title shows technician name, FF ID "FF120" visible, all profile tabs accessible	FF120 - aastha	Profile data accuracy
4	Navigate back to technician list using breadcrumb or back button	Returns to Field Force list with all data intact	N/A	Navigation consistency
5	Click Edit button (pencil icon) for FF120	Redirects to edit technician interface with three tabs: Basic Info, Other Details, Availability	FF120 edit form	AC13 - Edit button redirect
6	Verify edit form pre-populates with current data	All fields contain existing FF120 data: name "aastha", email, phone "7654321", etc.	Current FF120 data	Data pre-population
7	Navigate back to list without saving changes	Returns to technician list, no changes applied	N/A	Cancel functionality
8	Verify current status of FF120 toggle	Toggle switch shows "Active" position (typically right/green)	Active status	Current status verification
9	Click status toggle switch for FF120	Toggle switches position, status changes from "Active" to "Inactive" immediately	Status change	Real-time status update
10	Verify status change reflects in Status column	Status column for FF120 now shows "Inactive" instead of "Active"	Inactive status	Visual feedback
11	Verify status change reflects in dashboard statistics	Active count decreases by 1, Unavailable count increases by 1	Dashboard counts updated	Real-time dashboard sync
12	Toggle status back to Active	Click toggle again, FF120 returns to "Active" status	Active status restored	Bidirectional toggle
13	Verify dashboard statistics revert	Active count increases by 1, Unavailable count decreases by 1	Original dashboard counts	Status change consistency
14	Test action buttons for different technician (Field4)	All action buttons work consistently for different technician records	Field4 - Vijay	Functionality consistency

Verification Points:

Primary_Verification: All three action buttons (view, edit, toggle) perform intended functions correctly
Secondary_Verifications: Navigation flows work, status changes sync across dashboard, data pre-populates
Negative_Verification: Status changes persist, no data loss during navigation

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record navigation success, status toggle behavior, data persistence]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of action button functionality and status changes]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Partial (UI interactions challenging to automate)

Test Relationships:

Blocking_Tests: WX02US02_TC_003 (list display)
Blocked_Tests: WX02US02_TC_006 (profile tabs), WX02US02_TC_012 (edit interface)
Parallel_Tests: None (status changes affect other tests)
Sequential_Tests: Must run before profile-dependent tests

Additional Information:

Notes: Status toggle critical for workforce management and operational planning
Edge_Cases: Rapid toggle clicking, concurrent status changes, permission-based restrictions
Risk_Areas: Status synchronization, navigation state management, data consistency
Security_Considerations: Users should only edit technicians they have permission to manage

Missing Scenarios Identified:

Scenario_1: Action button behavior for users without edit permissions
Type: Security
Rationale: Different roles should see different action capabilities
Priority: P1-Critical
Scenario_2: Status toggle behavior when technician has active service orders
Type: Business Logic
Rationale: May need business rule validation before status changes
Priority: P2-High

Test Case 5 - Verify Add Technician Button Redirects to User Management System with Proper Integration Flow

Test Case ID: WX02US02_TC_005

Title: Verify Add Technician Button Redirects to User Management System with Proper Integration Flow

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Integration, User-Management-Redirect, MOD-FieldForce, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Product, Report-Integration-Testing, Report-Module-Coverage, Report-User-Acceptance, Report-Engineering, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-External-Dependency, User-Onboarding, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: User-Management-System, External-Redirect
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Integration-Testing, Module-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC5 - Add Technician button, Integration Points - User Management redirect
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_012 (edit interface), WX02US02_TC_001 (dashboard)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: User Management system (User invite system), authentication service
Performance_Baseline: Redirect response < 2 seconds
Data_Requirements: User with technician creation permissions

Prerequisites:

Setup_Requirements: User Management system operational and accessible
User_Roles_Permissions: O&M Manager access with technician creation permissions
Test_Data: Valid user credentials with appropriate permissions
Prior_Test_Cases: Authentication successful, dashboard loads

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate "Add Technician" button in top-right corner	Blue button with "+" icon and "Add Technician" text visible in header area	N/A	AC5 - Button presence and positioning
2	Click "Add Technician" button	Modal dialog appears with title "Add New Technician"	N/A	Confirmation dialog display
3	Verify dialog content and messaging	Shows message: "Would you like to add a new field technician to your team?" and explanation about form process	Dialog content	User guidance and clarity
4	Verify dialog action buttons	"Cancel" and "Continue" buttons present and properly styled	N/A	Dialog interaction options
5	Click "Cancel" button in dialog	Dialog closes, user remains on Field Force page, no navigation occurs	N/A	Cancel functionality
6	Click "Add Technician" button again	Modal dialog reappears consistently	N/A	Repeatable action
7	Click "Continue" button in dialog	Browser redirects to User Management system/invite page	External redirect	Integration redirect
8	Verify redirect URL and destination	URL changes to user management domain, user invite interface loads	User invite system URL	External system integration
9	Verify user invite interface functionality	User creation form displays with proper fields and functionality	User invite form	External system operational
10	Navigate back to Field Force (if possible)	Can return to Field Force system maintaining session	N/A	Session persistence
11	Test redirect with different user role (Dispatcher)	Dispatcher role can also access Add Technician functionality	Dispatcher credentials	Role-based access validation
12	Test unauthorized access (Field Technician role)	Field Technician should not see Add Technician button or should be denied access	Field Technician credentials	Security validation

Verification Points:

Primary_Verification: Add Technician button successfully redirects to User Management system
Secondary_Verifications: Confirmation dialog works properly, session maintains across systems
Negative_Verification: Unauthorized users cannot access technician creation functionality

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record redirect success, external system functionality, permission validation]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of redirect flow and external system integration]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: High
Automation_Candidate: No (external system dependency)

Test Relationships:

Blocking_Tests: Authentication, User Management system availability
Blocked_Tests: WX02US02_TC_012 (edit interface validation)
Parallel_Tests: None (external dependency)
Sequential_Tests: Should run after basic functionality validation

Additional Information:

Notes: Critical integration point for technician onboarding workflow
Edge_Cases: External system unavailable, network issues, session timeout
Risk_Areas: External system reliability, data consistency across systems
Security_Considerations: Proper authentication handoff, permission validation

Missing Scenarios Identified:

Scenario_1: Add Technician flow completion and return to Field Force list
Type: Integration
Rationale: End-to-end workflow validation from creation to list display
Priority: P1-Critical
Scenario_2: Error handling when User Management system is unavailable
Type: Error Handling
Rationale: System should gracefully handle external dependency failures
Priority: P2-High

Test Case 6 - Verify Technician Profile Contains Six Required Tabs with Proper Navigation and Content Loading

Test Case ID: WX02US02_TC_006

Title: Verify Technician Profile Contains Six Required Tabs with Proper Navigation and Content Loading

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Profile-Tabs, Navigation, Content-Loading, MOD-FieldForce, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Report-Quality-Dashboard, Report-Smoke-Test-Results, Report-Module-Coverage, Report-User-Acceptance, Customer-Enterprise, Risk-Low, Business-Critical, Revenue-Impact-Medium, Integration-Profile-System, Tab-Navigation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Profile-System, Tab-Navigation
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Smoke-Test-Results, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC6 - Profile tabs (Assignments, Activity Log, Certifications, Skills, Availability, Transaction)
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_004 (view button), individual tab test cases

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Profile system, technician data, tab content systems
Performance_Baseline: Tab switching < 1 second
Data_Requirements: FF120 (aastha) with complete profile data

Prerequisites:

Setup_Requirements: Complete technician profile with data in all tab sections
User_Roles_Permissions: O&M Manager or Dispatcher access
Test_Data: FF120 (aastha) with assignments, certifications, skills, availability data
Prior_Test_Cases: WX02US02_TC_004 (action buttons) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Click View button for FF120 from technician list	Technician profile page loads with header showing "aastha" and FF120	FF120 profile	AC6 - Profile access
2	Verify profile header information	Displays technician name, FF ID, summary stats (Assigned SOs: 0, Completed SOs: 4, Joining Date: 2024-06-07)	FF120 summary data	Header information accuracy
3	Verify "Assignments" tab is present and initially active	Tab labeled "Assignments" is visible and highlighted as active/selected	N/A	AC6 - First required tab
4	Verify "Activity Log" tab is present	Tab labeled "Activity Log" is visible and clickable	N/A	AC6 - Second required tab
5	Verify "Certifications" tab is present	Tab labeled "Certifications" is visible and clickable	N/A	AC6 - Third required tab
6	Verify "Skills" tab is present	Tab labeled "Skills" is visible and clickable	N/A	AC6 - Fourth required tab
7	Verify "Availability" tab is present	Tab labeled "Availability" is visible and clickable	N/A	AC6 - Fifth required tab
8	Verify "Transaction" tab is present	Tab labeled "Transaction" is visible and clickable	N/A	AC7 - Sixth required tab
9	Click "Activity Log" tab	Tab becomes active, content loads showing chronological activity entries	Activity log data	Tab switching functionality
10	Click "Certifications" tab	Tab becomes active, content loads showing certification list	Certification data	Tab content loading
11	Click "Skills" tab	Tab becomes active, content loads showing skills and expertise	Skills data	Skills content display
12	Click "Availability" tab	Tab becomes active, content loads showing weekly schedule	Availability schedule	Schedule display
13	Click "Transaction" tab	Tab becomes active, content loads showing transaction details	Transaction data	AC7 - Transaction tab content
14	Return to "Assignments" tab	Tab becomes active again, showing current assignments	Assignment data	Tab persistence and consistency
15	Verify tab highlighting and visual feedback	Active tab is clearly distinguished with highlighting/color change	N/A	Visual user feedback

Verification Points:

Primary_Verification: All six required tabs are present and functional with proper navigation
Secondary_Verifications: Tab content loads correctly, active tab highlighting works
Negative_Verification: No unauthorized tabs appear, no broken tab functionality

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record tab presence, navigation success, content loading]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of all six tabs and navigation functionality]

Execution Analytics:

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_004 (view button access)
Blocked_Tests: WX02US02_TC_007-010 (individual tab content tests)
Parallel_Tests: None (foundational for other profile tests)
Sequential_Tests: Must pass before individual tab validation

Additional Information:

Notes: Tab structure is foundation for all profile functionality
Edge_Cases: Rapid tab switching, browser back/forward navigation, tab state persistence
Risk_Areas: Tab content loading performance, data synchronization across tabs
Security_Considerations: Tab content should respect user's data access permissions

Missing Scenarios Identified:

Scenario_1: Tab navigation using keyboard shortcuts
Type: Accessibility
Rationale: Users may expect keyboard navigation for efficiency
Priority: P3-Medium
Scenario_2: Tab state persistence during page refresh
Type: User Experience
Rationale: Users expect to return to the same tab after refresh
Priority: P2-High

Test Case 7 - Verify Transaction Tab Displays Current Service Order Details with Necessary Information

Test Case ID: WX02US02_TC_007

Title: Verify Transaction Tab Displays Current Service Order Details with Necessary Information

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Transaction-Tab, Service-Orders, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Module-Coverage, Report-Regression-Coverage, Report-Integration-Testing, Report-Quality-Dashboard, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-High, Integration-Service-Orders, Transaction-Data, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 90%
Integration_Points: Service-Order-System, Transaction-Processing
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Module-Coverage, Integration-Testing, Regression-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC7 - Transaction tab with necessary details, Service Order integration
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_006 (profile tabs), WX02US02_TC_008 (assignments)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service Order system, transaction data integration
Performance_Baseline: Tab load < 2 seconds
Data_Requirements: Technician with transaction history and current service orders

Prerequisites:

Setup_Requirements: Technician profile with transaction data
User_Roles_Permissions: O&M Manager or Dispatcher access
Test_Data: Technician with service order transactions and history
Prior_Test_Cases: WX02US02_TC_006 (profile tabs) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access technician profile and navigate to Transaction tab	Transaction tab loads successfully and becomes active	Technician with transactions	AC7 - Tab access
2	Verify transaction data display structure	Transaction information displays in organized format with clear sections	N/A	Data organization
3	Verify current service order transactions	Shows current/active service order transactions with relevant details	Current transactions	Active transaction display
4	Check transaction detail completeness	Each transaction shows necessary details as specified in UI requirements	Transaction details	AC7 - Necessary details
5	Verify transaction data formatting	All transaction data properly formatted and readable	Various data types	Format consistency
6	Check real-time data accuracy	Transaction data reflects current system state	Current system data	Data freshness
7	Verify transaction history (if applicable)	Historical transactions display chronologically	Transaction history	Historical data access
8	Test transaction data refresh	Data updates appropriately when refreshed or revisited	Updated data	Data synchronization

Verification Points:

Primary_Verification: Transaction tab displays current service order data with necessary details
Secondary_Verifications: Data formatting correct, information current and accurate
Negative_Verification: No outdated or invalid transaction data displayed

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record transaction data display, detail completeness, accuracy]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of transaction tab display and data accuracy]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Partial

Test Relationships:

Blocking_Tests: WX02US02_TC_006 (profile tabs)
Blocked_Tests: None
Parallel_Tests: Can run with other tab content tests
Sequential_Tests: Should run after profile tab validation

Additional Information:

Notes: Transaction data critical for financial tracking and service order management
Edge_Cases: No transactions, large transaction history, transaction data updates
Risk_Areas: Data synchronization, transaction accuracy, performance with large datasets
Security_Considerations: Transaction data should respect user's access permissions

Missing Scenarios Identified:

Scenario_1: Transaction data export functionality
Type: Functional
Rationale: Users may need to export transaction data for reporting
Priority: P3-Medium
Scenario_2: Transaction filtering and search capabilities
Type: Enhancement
Rationale: Large transaction histories may require filtering for usability
Priority: P3-Medium

Test Case 8 - Verify Assignments Tab Shows Current Service Orders with Complete Details and Action Buttons

Test Case ID: WX02US02_TC_008

Title: Verify Assignments Tab Shows Current Service Orders with Complete Details and Action Buttons

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Assignments-Tab, Service-Orders, Action-Buttons, MOD-FieldForce, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Report-Quality-Dashboard, Report-Smoke-Test-Results, Report-Module-Coverage, Report-Integration-Testing, Customer-Enterprise, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Service-Orders, Assignment-Management, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Service-Order-System, Assignment-Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Smoke-Test-Results, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability:

Related_Requirements: AC8 - Assignments tab shows current service orders, Sample Data (SOP-307, SOP-53)
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_006 (profile tabs), WX02US02_TC_009 (Call/SOP buttons)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service Order system, assignment management system
Performance_Baseline: Assignment load < 2 seconds
Data_Requirements: Technician with current service order assignments (SOP-307, SOP-53)

Prerequisites:

Setup_Requirements: Technician with active service order assignments
User_Roles_Permissions: O&M Manager or Dispatcher access
Test_Data: Sample service orders SOP-307 (Meter Replacement mx, High Priority, Overdue), SOP-53 (PAUSE/RESUME, High Priority, Overdue)
Prior_Test_Cases: WX02US02_TC_006 (profile tabs) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Assignments tab in technician profile	Assignments tab loads and displays current service order assignments	N/A	AC8 - Tab access and content
2	Verify service order SOP-307 displays	Shows "SOP-307" with type "Meter Replacement mx"	SOP-307 - Meter Replacement mx	Sample data from user story
3	Verify SOP-307 priority and status	Shows "High" priority and "Overdue" status with appropriate visual indicators	High Priority, Overdue status	Priority and status display
4	Verify SOP-307 date information	Shows scheduled date "2025-04-30" and expected date "2025-05-21"	Scheduled: 2025-04-30, Expected: 2025-05-21	Date information accuracy
5	Verify SOP-307 estimated time	Shows "ETA: 2 hours" for estimated completion time	ETA: 2 hours	Time estimation display
6	Verify service order SOP-53 displays	Shows "SOP-53" with type "PAUSE/RESUME"	SOP-53 - PAUSE/RESUME	Second sample service order
7	Verify SOP-53 details	Shows High priority, Overdue status, scheduled "2025-04-14", expected "2025-05-05", ETA "2 hours"	SOP-53 complete details	Complete service order information
8	Verify overdue visual indicators	Both overdue service orders have clear visual highlighting (red color, warning icon, etc.)	Overdue indicators	Visual status communication
9	Check service order layout and organization	Service orders organized clearly with consistent formatting	Service order layout	Information organization
10	Verify no completed service orders appear	Only current/active assignments show, no completed service orders	Current assignments only	AC8 - Current assignments only
11	Test assignment data refresh	Data reflects current state when tab refreshed or revisited	Current assignment data	Real-time data accuracy

Verification Points:

Primary_Verification: Assignments tab shows current service orders with complete details as per sample data
Secondary_Verifications: Service order details accurate, visual indicators work, overdue status highlighted
Negative_Verification: No completed or unassigned service orders appear in current assignments

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record assignment display, detail accuracy, visual indicators]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of assignment display and service order details]

Execution Analytics:

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_006 (profile tabs)
Blocked_Tests: WX02US02_TC_009 (Call/SOP buttons)
Parallel_Tests: Can run with other tab content tests
Sequential_Tests: Should run after profile tab validation

Additional Information:

Notes: Assignment display critical for field technician workflow and operational management
Edge_Cases: No current assignments, many assignments, assignment priority changes
Risk_Areas: Data synchronization with service order system, real-time updates
Security_Considerations: Users should only see assignments they're authorized to view

Missing Scenarios Identified:

Scenario_1: Assignment sorting by priority, date, or status
Type: Enhancement
Rationale: Users may need to prioritize work based on different criteria
Priority: P2-High
Scenario_2: Assignment status updates directly from profile
Type: Functional
Rationale: Technicians may need to update status without leaving profile
Priority: P2-High

Test Case 9 - Verify Call and View SOP Buttons Function for Each Service Order Assignment with Actual Communication Integration

Test Case ID: WX02US02_TC_009

Title: Verify Call and View SOP Buttons Function for Each Service Order Assignment with Actual Communication Integration

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Communication, SOP-Documents, Action-Buttons, MOD-FieldForce, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-QA, Report-Integration-Testing, Report-Module-Coverage, Report-User-Acceptance, Report-Engineering, Customer-Enterprise, Risk-High, Business-High, Revenue-Impact-Medium, Integration-Communication-System, External-Dependencies, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Communication-System, SOP-Document-System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: QA
Report_Categories: Integration-Testing, Module-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC9 - Call and View SOP buttons for service orders, Communication integration
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_008 (assignments display), WX02US02_TC_021 (communication features)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Communication system, SOP document system, actual communication integration
Performance_Baseline: Button response < 1 second
Data_Requirements: Service orders with Call and View SOP options (SOP-307, SOP-53)

Prerequisites:

Setup_Requirements: Communication system operational, SOP documents available
User_Roles_Permissions: O&M Manager or Dispatcher with communication access
Test_Data: SOP-307 and SOP-53 with associated communication options and SOP documents
Prior_Test_Cases: WX02US02_TC_008 (assignments display) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Assignments tab and locate SOP-307	Service order SOP-307 displays with action buttons	SOP-307 service order	AC9 - Button presence
2	Identify Call button for SOP-307	Call button present and clearly labeled/iconized	N/A	Communication option availability
3	Click Call button for SOP-307	Initiates actual communication functionality (phone dialer, softphone, or communication app)	N/A	Actual communication integration
4	Verify call functionality response	Communication system responds appropriately (dialer opens, call initiated, or proper error message)	Communication response	Integration functionality
5	Identify View SOP button for SOP-307	View SOP button present and clearly labeled	N/A	SOP document access
6	Click View SOP button for SOP-307	Opens standard operating procedure document for Meter Replacement mx	SOP document for Meter Replacement	Document access integration
7	Verify SOP document loads correctly	SOP document displays with proper content, formatting, and readability	SOP content	Document system integration
8	Return to assignments and test SOP-53 Call button	Call button for SOP-53 initiates communication functionality	SOP-53 communication	Consistency across service orders
9	Test View SOP button for SOP-53	Opens SOP document for PAUSE/RESUME procedure	SOP for PAUSE/RESUME	Document access for different service types
10	Verify SOP document content accuracy	SOP document matches service order type and contains relevant procedures	PAUSE/RESUME procedures	Content accuracy validation
11	Test buttons with different user roles	Verify Call and SOP buttons work consistently for Dispatcher role	Dispatcher access	Role-based functionality
12	Test error handling for unavailable resources	Verify graceful handling when communication system or SOP unavailable	Error scenarios	Error handling validation

Verification Points:

Primary_Verification: Call and View SOP buttons present and functional for each service order
Secondary_Verifications: Actual communication integration works, SOP documents load correctly
Negative_Verification: Buttons don't appear for service orders where not applicable, error handling works

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record communication integration success, SOP document access, error handling]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of button functionality and integration success]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: High
Automation_Candidate: No (external system dependencies)

Test Relationships:

Blocking_Tests: WX02US02_TC_008 (assignments display)
Blocked_Tests: None
Parallel_Tests: None (external system dependencies)
Sequential_Tests: Should run after assignment display validation

Additional Information:

Notes: Communication integration critical for field operations efficiency
Edge_Cases: Communication system unavailable, SOP documents missing, network connectivity issues
Risk_Areas: External system reliability, document availability, communication failures
Security_Considerations: Communication access should respect user permissions and data privacy

Missing Scenarios Identified:

Scenario_1: Communication history logging and tracking
Type: Audit Trail
Rationale: Organizations may need to track communication for compliance and management
Priority: P3-Medium
Scenario_2: SOP version control and document updates
Type: Document Management
Rationale: SOPs may be updated and users need current versions
Priority: P2-High

Test Case 10 - Verify Activity Log Displays Chronological Record with Accurate Timestamps and Activity Details

Test Case ID: WX02US02_TC_010

Title: Verify Activity Log Displays Chronological Record with Accurate Timestamps and Activity Details

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Activity-Log, Timestamps, Audit-Trail, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Customer-Enterprise, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Audit-System, Activity-Tracking, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Audit-System, Activity-Logging
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: QA
Report_Categories: Module-Coverage, Regression-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC10 - Activity Log chronological record with timestamps, Sample activity data
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_006 (profile tabs), audit trail requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Activity logging system, timestamp accuracy
Performance_Baseline: Activity log load < 2 seconds
Data_Requirements: FF120 (aastha) with recorded activity history

Prerequisites:

Setup_Requirements: Technician with recorded activities and timestamps
User_Roles_Permissions: O&M Manager or Dispatcher access
Test_Data: Sample activities (2025/05/02 at 14:25: Completed service order #53, 2025/05/02 at 09:45: Updated personal information)
Prior_Test_Cases: WX02US02_TC_006 (profile tabs) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Activity Log tab in FF120 profile	Activity Log tab loads and displays chronological activity list	N/A	AC10 - Tab access and content
2	Verify activity entries display in reverse chronological order	Most recent activities appear at top, oldest at bottom	Activity timeline	Chronological sorting validation
3	Verify activity timestamp format	Timestamps show format "2025/05/02 at 14:25" consistently	2025/05/02 at 14:25 format	AC10 - Timestamp format
4	Check specific activity: service order completion	Shows "2025/05/02 at 14:25: Completed service order #53"	Service order completion entry	Sample data validation
5	Check specific activity: personal information update	Shows "2025/05/02 at 09:45: Updated personal information"	Personal info update entry	Sample data validation
6	Verify additional sample activities	Shows "2025/04/28 at 11:20: Marked service order #307 as in-progress"	Service order progress entry	Historical activity accuracy
7	Check certification activity	Shows "2025/04/25 at 10:30: Added new certification: Water Quality"	Certification addition entry	Certification activity tracking
8	Verify training activity	Shows "2025/04/20 at 13:15: Completed monthly training"	Training completion entry	Training activity logging
9	Check issue reporting activity	Shows "2025/04/16 at 10:05: Reported issue with service order #298"	Issue report entry	Issue tracking activity
10	Verify zone change activity	Shows "2025/04/03 at 09:30: Changed zone assignment from East to North"	Zone change entry	Administrative change logging
11	Validate timestamp accuracy	All timestamps are in correct date/time format and logical sequence	Timestamp validation	Time accuracy verification
12	Check activity description clarity	Each activity has clear, descriptive text explaining the action	Activity descriptions	User comprehension validation
13	Verify activity completeness	All significant technician actions are recorded and displayed	Complete activity history	Comprehensive logging verification

Verification Points:

Primary_Verification: Activity Log displays chronological record with accurate timestamps per sample data
Secondary_Verifications: Activity descriptions clear, timestamp format consistent, chronological order correct
Negative_Verification: No duplicate entries, no missing timestamps, no inconsistent formatting

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record timestamp accuracy, chronological order, activity completeness]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of activity log display and timestamp accuracy]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_006 (profile tabs)
Blocked_Tests: None
Parallel_Tests: Can run with other tab content tests
Sequential_Tests: Should run after profile tab validation

Additional Information:

Notes: Activity log critical for audit trail and compliance requirements
Edge_Cases: No activities, very long activity history, concurrent activity updates
Risk_Areas: Timestamp accuracy, activity logging completeness, performance with large logs
Security_Considerations: Activity data should respect user's access permissions

Missing Scenarios Identified:

Scenario_1: Activity log export functionality for compliance reporting
Type: Compliance
Rationale: Organizations may need activity reports for audits
Priority: P3-Medium
Scenario_2: Activity log filtering by date range or activity type
Type: Enhancement
Rationale: Large activity histories may require filtering for usability
Priority: P3-Medium

Test Case 11 - Verify Search Box Positioned on Left and Filter Controls Positioned on Right with Proper Layout

Test Case ID: WX02US02_TC_011

Title: Verify Search Box Positioned on Left and Filter Controls Positioned on Right with Proper Layout

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: UI
Test Level: System
Priority: P3-Medium
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, UI-Layout, Search-Positioning, Filter-Layout, MOD-FieldForce, P3-Medium, Phase-Regression, Type-UI, Platform-Web, Report-QA, Report-Module-Coverage, Report-User-Acceptance, Report-Cross-Browser-Results, Report-Quality-Dashboard, Customer-Enterprise, Risk-Low, Business-Low, Revenue-Impact-Low, Integration-UI-Components, Layout-Validation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: UI-Layout, Responsive-Design
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: QA
Report_Categories: Module-Coverage, User-Acceptance, Cross-Browser-Results
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability:

Related_Requirements: AC11 - Search leftmost side, filters rightmost side positioning
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_002 (filtering functionality)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: UI layout system, responsive design components
Performance_Baseline: Layout render < 1 second
Data_Requirements: Standard Field Force page layout

Prerequisites:

Setup_Requirements: Field Force page with search and filter components
User_Roles_Permissions: Any valid user access
Test_Data: Standard page layout without specific data requirements
Prior_Test_Cases: Page load successful

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Load Field Force management page	Page displays with search and filter components visible	N/A	AC11 - Layout verification
2	Locate search functionality	Search box with placeholder "Search field force by name..." positioned on leftmost side	N/A	AC11 - Search positioning
3	Verify search box alignment	Search box aligned to left edge of content area or navigation	N/A	Left positioning validation
4	Locate filter controls	Filter buttons for Status, Zone, Role positioned on rightmost side	N/A	AC11 - Filter positioning
5	Verify filter alignment	Filter controls aligned to right edge of content area	N/A	Right positioning validation
6	Check layout spacing	Adequate space between search and filters, no overlap	N/A	Layout spacing validation
7	Test layout on desktop (1920x1080)	Search left, filters right positioning maintained	Desktop resolution	Responsive design - desktop
8	Test layout on tablet (1024x768)	Layout maintains positioning or adapts appropriately	Tablet resolution	Responsive design - tablet
9	Verify layout in different browsers	Consistent positioning across Chrome, Firefox, Safari	Multiple browsers	Cross-browser compatibility
10	Check layout with long search terms	Search box maintains position with extended text input	Long search input	Layout stability
11	Verify layout with many active filters	Filter area maintains right alignment with multiple active filters	Multiple active filters	Filter area scalability
12	Test layout after window resize	Positioning adapts appropriately to window size changes	Window resize	Dynamic layout response

Verification Points:

Primary_Verification: Search positioned leftmost, filters positioned rightmost as per AC11
Secondary_Verifications: Layout consistent across browsers and screen sizes
Negative_Verification: No positioning conflicts, overlap, or misalignment

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record positioning accuracy, layout consistency, responsive behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of search/filter positioning across different scenarios]

Execution Analytics:

Execution_Frequency: Per release
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: Page load successful
Blocked_Tests: None
Parallel_Tests: Can run with other UI validation tests
Sequential_Tests: Can run independently

Additional Information:

Notes: Consistent UI layout important for user experience and usability
Edge_Cases: Very narrow screens, extremely wide screens, browser zoom levels
Risk_Areas: Responsive design breakpoints, browser compatibility
Security_Considerations: No security implications for layout positioning

Missing Scenarios Identified:

Scenario_1: Layout accessibility for screen readers and keyboard navigation
Type: Accessibility
Rationale: Layout should support accessibility tools
Priority: P3-Medium
Scenario_2: Layout performance with large datasets
Type: Performance
Rationale: Large technician lists may affect layout rendering
Priority: P3-Medium

Test Case 12 - Verify Add Technician Interface Contains Three Required Tabs with Complete Field Set and Proper Navigation

Test Case ID: WX02US02_TC_012

Title: Verify Add Technician Interface Contains Three Required Tabs with Complete Field Set and Proper Navigation

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Add-Technician, Three-Tabs, Form-Validation, MOD-FieldForce, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Product, Report-Integration-Testing, Report-Module-Coverage, Report-User-Acceptance, Report-Engineering, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-User-Management, Form-Navigation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: User-Management-System, Form-Processing
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Integration-Testing, Module-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability:

Related_Requirements: AC12-15 - Three-tab interface (Basic Info, Other Details, Availability), Field specifications
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_005 (Add Technician redirect), WX02US02_TC_013-015 (individual tab validation)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: User Management system, form validation system
Performance_Baseline: Form load < 3 seconds
Data_Requirements: Valid form field data for technician creation

Prerequisites:

Setup_Requirements: User Management system operational, form processing available
User_Roles_Permissions: O&M Manager with technician creation permissions
Test_Data: Complete technician data for all tabs
Prior_Test_Cases: WX02US02_TC_005 (Add Technician redirect) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Successfully redirect from Add Technician button	Add Technician interface loads with three-tab structure	N/A	AC12 - Interface access
2	Verify "Basic Info" tab is present and initially active	Tab labeled "Basic Info" visible and highlighted as active	N/A	AC13 - First required tab
3	Verify "Other Details" tab is present	Tab labeled "Other Details" visible and clickable	N/A	AC14 - Second required tab
4	Verify "Availability" tab is present	Tab labeled "Availability" visible and clickable	N/A	AC15 - Third required tab
5	Examine Basic Info tab field completeness	All required fields present: Field Force ID, Name, Department, Role, Email, Password, Phone, IMEI, Zone, Address, Document Upload, Joining Date	Basic Info fields	AC13 - Complete field set
6	Verify Field Force ID field	Field Force ID input with proper format validation	FF### format	Field validation
7	Verify Name field	Name input field with required validation	Technician name	Required field validation
8	Verify Department and Role fields	Department and Role dropdown/selection fields	Field Technician options	Selection field validation
9	Verify Email and Password fields	Email with format validation, Password with confirmation field	Email/password validation	Authentication field validation
10	Verify Phone and IMEI fields	Phone number and IMEI number input fields with format validation	Phone: 7654321, IMEI: 8765432123	Contact information validation
11	Verify Zone and Address fields	Zone selection and Address text area	Zone options, Address input	Location information validation
12	Verify Document Upload functionality	Document upload area with file type and size restrictions (PNG, JPG, PDF up to 10MB)	Document upload	File upload validation
13	Verify Joining Date field	Date picker for joining date selection	Date selection	Date field validation
14	Navigate to "Other Details" tab	Tab switches successfully, content loads with additional fields	N/A	AC14 - Tab navigation
15	Verify Other Details fields	Skills, Certifications, Area, Sub-area, Normal Pay Rate, Overtime Pay Rate fields present	Other Details fields	AC14 - Field completeness

Verification Points:

Primary_Verification: Three tabs present with complete field sets as specified in AC12-15
Secondary_Verifications: Tab navigation works, all required fields present, validation active
Negative_Verification: No missing tabs, no missing required fields, no broken navigation

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record tab presence, field completeness, navigation success]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of three-tab interface and field completeness]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: High
Automation_Candidate: Partial

Test Relationships:

Blocking_Tests: WX02US02_TC_005 (Add Technician redirect)
Blocked_Tests: WX02US02_TC_013, WX02US02_TC_014, WX02US02_TC_015 (individual tab tests)
Parallel_Tests: None (integration dependency)
Sequential_Tests: Must run after redirect validation

Additional Information:

Notes: Three-tab interface critical for complete technician onboarding process
Edge_Cases: Tab switching with unsaved data, form validation across tabs
Risk_Areas: Integration stability, form data persistence, validation accuracy
Security_Considerations: Data validation, password security, file upload security

Missing Scenarios Identified:

Scenario_1: Form data persistence across tab navigation
Type: Data Integrity
Rationale: Users expect data to persist when switching tabs
Priority: P1-Critical
Scenario_2: Complete technician creation workflow validation
Type: End-to-End
Rationale: Full workflow from creation to Field Force list appearance
Priority: P1-Critical

Test Case 13 - Verify Basic Info Tab Contains All Required Fields with Proper Validation and Document Upload Functionality

Test Case ID: WX02US02_TC_013

Title: Verify Basic Info Tab Contains All Required Fields with Proper Validation and Document Upload Functionality

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Basic-Info-Tab, Form-Validation, Document-Upload, MOD-FieldForce, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Module-Coverage, Report-Quality-Dashboard, Report-User-Acceptance, Report-Security-Validation, Customer-Enterprise, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Form-Processing, Field-Validation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Form-Validation, Document-Storage
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Module-Coverage, Quality-Dashboard, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability:

Related_Requirements: AC13 - Basic Info tab fields (Field Force ID, Name, Department, Role, Email, Password, Phone, IMEI, Zone, Address, Document Upload, Joining Date)
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_012 (three-tab interface), document upload requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Form validation system, document upload service
Performance_Baseline: Field validation < 500ms, document upload < 30 seconds
Data_Requirements: Valid test data for all field types

Prerequisites:

Setup_Requirements: Add Technician interface accessible, document upload service operational
User_Roles_Permissions: O&M Manager with technician creation permissions
Test_Data: FF121, John Smith, test@email.com, password123, 9876543210, 1234567890, North Zone, valid documents (PNG, JPG, PDF)
Prior_Test_Cases: WX02US02_TC_012 (three-tab interface) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access Basic Info tab in Add Technician interface	Basic Info tab loads with all required fields visible	N/A	AC13 - Tab access and field display
2	Verify Field Force ID field presence and format	Field Force ID input with format guidance (FF-XXX)	FF121	Unique identifier validation
3	Test Field Force ID validation	Accepts valid format, rejects invalid format	Valid: FF121, Invalid: 121	Format validation
4	Verify Name field presence and validation	Name input field with required validation	John Smith	Required field validation
5	Test Name field validation	Accepts valid names, rejects empty input	Valid: John Smith, Invalid: empty	Required validation
6	Verify Department field presence	Department dropdown/selection field available	Field Technician	Department selection
7	Test Department selection options	Shows available department options	Department options	Selection validation
8	Verify Role field presence	Role dropdown/selection field available	Field Technician	Role assignment
9	Test Role selection options	Shows available role options	Role options	Role validation
10	Verify Email field with format validation	Email input with format validation	test@email.com	Email format validation
11	Test Email validation	Accepts valid email format, rejects invalid format	Valid: test@email.com, Invalid: invalid-email	Email validation
12	Verify Password field with confirmation	Password input and confirm password fields	password123	Password security
13	Test Password confirmation validation	Confirms passwords match, shows strength requirements	Matching passwords	Password validation
14	Verify Phone Number field	Phone input with format validation	9876543210	Contact information
15	Test Phone Number validation	Accepts valid phone format, validates length	Valid phone format	Phone validation
16	Verify IMEI Number field	IMEI input field present	1234567890	Device identification
17	Test IMEI Number validation	Accepts valid IMEI format and length	10-digit IMEI	IMEI validation
18	Verify Zone selection field	Zone dropdown with available zones	North Zone	Geographic assignment
19	Test Zone selection options	Shows North Zone, South Zone options	Zone options	Zone validation
20	Verify Address field	Multi-line address input field	Complete address	Location information
21	Verify Document Upload area	Upload area with file type restrictions (PNG, JPG, PDF up to 10MB)	N/A	Document upload functionality
22	Test valid document upload	Successfully uploads PNG file under 10MB	Valid PNG file	Successful upload
23	Test valid document upload	Successfully uploads JPG file under 10MB	Valid JPG file	JPG upload validation
24	Test valid document upload	Successfully uploads PDF file under 10MB	Valid PDF file	PDF upload validation
25	Test invalid file type upload	Rejects non-supported file types with error message	Invalid file type	File type validation
26	Test oversized file upload	Rejects files over 10MB with size error message	Oversized file	File size validation
27	Verify Joining Date field	Date picker for joining date selection	Current date	Date field
28	Test Joining Date validation	Accepts valid dates, validates date format	Valid date	Date validation
29	Test complete form validation	All required fields validated before proceeding	Complete form data	Form validation

Verification Points:

Primary_Verification: All Basic Info tab fields present with proper validation as per AC13
Secondary_Verifications: Document upload works for supported formats and sizes
Negative_Verification: Invalid data rejected, file type/size restrictions enforced

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record field presence, validation accuracy, document upload success]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of field validation and document upload functionality]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Partial

Test Relationships:

Blocking_Tests: WX02US02_TC_012 (three-tab interface)
Blocked_Tests: WX02US02_TC_014 (Other Details tab)
Parallel_Tests: None (sequential form validation)
Sequential_Tests: Must validate before proceeding to other tabs

Additional Information:

Notes: Basic Info tab foundation for technician creation process
Edge_Cases: Special characters in names, international phone formats, large file uploads
Risk_Areas: File upload security, data validation accuracy, form submission reliability
Security_Considerations: File upload security, password validation, data sanitization

Missing Scenarios Identified:

Scenario_1: Copy/paste validation for IMEI and phone numbers
Type: Input Validation
Rationale: Users may copy/paste device information
Priority: P2-High
Scenario_2: Address auto-complete or validation integration
Type: Enhancement
Rationale: Address validation improves data quality
Priority: P3-Medium

Test Case 14 - Verify Other Details Tab Contains Skills, Certifications, Pay Rates, and Area Fields with Proper Validation

Test Case ID: WX02US02_TC_014

Title: Verify Other Details Tab Contains Skills, Certifications, Pay Rates, and Area Fields with Proper Validation

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Other-Details-Tab, Skills-Management, Pay-Rates, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Module-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Report-Business-Logic, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Skills-System, Field-Validation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Skills-System, Area-Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Module-Coverage, User-Acceptance, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC14 - Other Details tab (Skills, Certifications, Area, Sub-area, Normal Pay Rate, Overtime Pay Rate)
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_013 (Basic Info tab), area/sub-area relationships

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Skills management system, area management system
Performance_Baseline: Field validation < 500ms
Data_Requirements: Skills options, area/sub-area data, pay rate validation

Prerequisites:

Setup_Requirements: Skills and area data available, pay rate validation active
User_Roles_Permissions: O&M Manager with technician creation permissions
Test_Data: Water, Installation skills; U10-DMA02-Fuluasou area; pay rates $25/hour, $37.50/hour
Prior_Test_Cases: WX02US02_TC_013 (Basic Info tab) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Other Details tab	Other Details tab loads with additional fields section	N/A	AC14 - Tab access
2	Verify Skills field presence	Skills input/selection field available---

Verification Points:

Primary_Verification: All Other Details tab fields present with proper validation as per AC14
Secondary_Verifications: Area/sub-area relationships work, pay rate calculations accurate
Negative_Verification: Invalid pay rates rejected, area/sub-area dependencies enforced

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record field presence, validation accuracy, dependency relationships]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of Other Details fields and validation]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_013 (Basic Info tab)
Blocked_Tests: WX02US02_TC_015 (Availability tab)
Parallel_Tests: None (sequential form validation)
Sequential_Tests: Should run after Basic Info validation

Additional Information:

Notes: Other Details critical for proper technician assignment and compensation
Edge_Cases: Multiple skills selection, complex area hierarchies, international pay formats
Risk_Areas: Area/sub-area data accuracy, pay rate calculations, skills management
Security_Considerations: Pay rate data sensitivity, skills verification

Missing Scenarios Identified:

Scenario_1: Skills auto-complete and suggestion functionality
Type: Enhancement
Rationale: Consistent skills data across technicians
Priority: P3-Medium
Scenario_2: Pay rate validation against company policies
Type: Business Logic
Rationale: Pay rates should comply with organizational standards
Priority: P2-High

Test Case 15 - Verify Availability Tab Provides Weekly Schedule Configuration with Time Slots and Overtime Options

Test Case ID: WX02US02_TC_015

Title: Verify Availability Tab Provides Weekly Schedule Configuration with Time Slots and Overtime Options

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Availability-Tab, Weekly-Schedule, Time-Management, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Module-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Report-Business-Logic, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Schedule-System, Time-Validation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Schedule-System, Time-Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Module-Coverage, User-Acceptance, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC15 - Availability tab (weekly schedules, start/end times, overtime availability toggles)
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_014 (Other Details tab), schedule management requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Schedule management system, time validation
Performance_Baseline: Schedule load < 2 seconds
Data_Requirements: Weekly schedule template, time slot validation

Prerequisites:

Setup_Requirements: Schedule management system operational
User_Roles_Permissions: O&M Manager with technician creation permissions
Test_Data: Monday-Friday 09:00-17:00, Saturday-Sunday unavailable
Prior_Test_Cases: WX02US02_TC_014 (Other Details tab) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Availability tab	Availability tab loads with weekly schedule configuration	N/A	AC15 - Tab access
2	Verify weekly schedule structure	Shows all seven days (Monday through Sunday)	Monday-Sunday	Complete week display
3	Verify Monday schedule configuration	Monday shows start time, end time, and availability toggle	N/A	Daily schedule setup
4	Test Monday start time selection	Can set start time (e.g., 09:00) using time picker	09:00	Time selection functionality
5	Test Monday end time selection	Can set end time (e.g., 17:00) using time picker	17:00	Time selection functionality
6	Verify Monday availability toggle	Toggle switch to mark day as Available/Unavailable	Available	Availability control
7	Test Tuesday through Friday configuration	Can configure start/end times for each weekday	09:00-17:00 each day	Weekday schedule setup
8	Verify Saturday schedule options	Saturday shows schedule configuration options	N/A	Weekend schedule capability
9	Test Saturday unavailable setting	Can mark Saturday as "Unavailable" or "Not scheduled to work"	Unavailable	Weekend unavailability
10	Verify Sunday schedule options	Sunday shows schedule configuration options	N/A	Weekend schedule capability
11	Test Sunday unavailable setting	Can mark Sunday as "Unavailable" or "Not scheduled to work"	Unavailable	Weekend unavailability
12	Verify overtime availability toggles	Each day has overtime availability toggle option	N/A	Overtime configuration
13	Test overtime toggle for Monday	Can enable/disable overtime availability for Monday	Overtime enabled	Overtime availability control
14	Test time validation	Start time must be before end time, validates time format	Invalid: 17:00-09:00	Time logic validation
15	Verify schedule consistency	Schedule maintains consistency across day configurations	Complete weekly schedule	Schedule integrity
16	Test schedule reset functionality	Can reset schedule to default or clear all settings	Reset schedule	Schedule management

Verification Points:

Primary_Verification: Availability tab provides complete weekly schedule configuration as per AC15
Secondary_Verifications: Time validation works, overtime toggles functional, schedule consistency maintained
Negative_Verification: Invalid time ranges rejected, schedule logic enforced

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record schedule configuration success, time validation, toggle functionality]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of schedule configuration and validation]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Partial

Test Relationships:

Blocking_Tests: WX02US02_TC_014 (Other Details tab)
Blocked_Tests: Complete technician creation workflow
Parallel_Tests: None (final tab in sequence)
Sequential_Tests: Final step before form submission

Additional Information:

Notes: Availability configuration critical for proper technician scheduling and assignment
Edge_Cases: 24-hour shifts, split shifts, holiday schedules, timezone considerations
Risk_Areas: Time validation accuracy, schedule persistence, overtime calculations
Security_Considerations: Schedule data privacy, access control for schedule modifications

Missing Scenarios Identified:

Scenario_1: Schedule template application for common patterns
Type: Enhancement
Rationale: Standard schedules could be applied quickly
Priority: P3-Medium
Scenario_2: Schedule conflict detection with existing technicians
Type: Business Logic
Rationale: Avoid scheduling conflicts in same areas
Priority: P2-High

Test Case 16 - Verify Certifications Tab Displays All Qualifications with Add Certification Functionality and Document Management

Test Case ID: WX02US02_TC_016

Title: Verify Certifications Tab Displays All Qualifications with Add Certification Functionality and Document Management

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Certifications-Tab, Document-Management, Compliance, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Document-System, Certification-Management, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Document-System, Certification-Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Module-Coverage, Regression-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC16-17 - Certifications tab shows qualifications, Add Certification button, AC24 - Download button exclusion
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_006 (profile tabs), document management requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Document management system, certification tracking
Performance_Baseline: Tab load < 2 seconds
Data_Requirements: Sample certifications (Contract, Safety Training, Water Quality)

Prerequisites:

Setup_Requirements: Technician profile with existing certifications
User_Roles_Permissions: O&M Manager or Dispatcher with certification management access
Test_Data: Sample certifications from user story (Contract - contract_12345.pdf, Safety Training - safety_training.pdf, Water Quality - water_quality_cert.pdf)
Prior_Test_Cases: WX02US02_TC_006 (profile tabs) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Certifications tab in technician profile	Certifications tab loads showing existing qualifications	N/A	AC16 - Tab access
2	Verify existing certifications display	Shows "Contract" certification with document reference	Contract - contract_12345.pdf	Sample data validation
3	Verify Safety Training certification	Shows "Safety Training" certification with document	Safety Training - safety_training.pdf	Sample certification display
4	Verify Water Quality certification	Shows "Water Quality" certification with document	Water Quality - water_quality_cert.pdf	Sample certification display
5	Verify certification information completeness	Each certification shows name, document reference, relevant dates	Certification details	Information completeness
6	Verify download button is NOT present	No download functionality visible as per AC24 exclusion	N/A	AC24 - Download button exclusion
7	Locate "Add Certification" button	Button labeled "Add Certification" visible and accessible	N/A	AC17 - Add functionality
8	Click "Add Certification" button	Add certification interface/modal opens	N/A	Add certification workflow
9	Verify add certification form fields	Form contains fields for certification name, document upload, dates	N/A	Certification form validation
10	Test certification name input	Can enter certification name (e.g., "First Aid Training")	First Aid Training	Name field validation
11	Test document upload for certification	Can upload certification document (PDF, image formats)	Certification document	Document upload validation
12	Complete add certification process	New certification added successfully to list	New certification data	Addition workflow
13	Verify new certification appears in list	Added certification displays in certifications list	Added certification	List update validation
14	Test certification list organization	Certifications organized clearly with consistent formatting	Certification list	Information organization

Verification Points:

Primary_Verification: Certifications tab shows all qualifications with Add Certification functionality
Secondary_Verifications: Download button properly excluded, document management works
Negative_Verification: Cannot download documents, invalid certification data rejected

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record certification display, add functionality, exclusion compliance]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of certification management and download exclusion]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Partial

Test Relationships:

Blocking_Tests: WX02US02_TC_006 (profile tabs)
Blocked_Tests: None
Parallel_Tests: Can run with other profile tab tests
Sequential_Tests: Should run after profile tab validation

Additional Information:

Notes: Certification management critical for compliance and qualification tracking
Edge_Cases: Expired certifications, multiple documents per certification, certification renewals
Risk_Areas: Document security, certification validity, compliance reporting
Security_Considerations: Document access control, certification authenticity

Missing Scenarios Identified:

Scenario_1: Certification expiration tracking and alerts
Type: Compliance
Rationale: Organizations need to track certification validity
Priority: P2-High
Scenario_2: Certification verification and approval workflow
Type: Business Process
Rationale: Certifications may require approval before being active
Priority: P3-Medium

Test Case 17 - Verify Skills Tab Displays Expertise Areas with Add Skill Functionality and Primary Expertise Calculation

Test Case ID: WX02US02_TC_017

Title: Verify Skills Tab Displays Expertise Areas with Add Skill Functionality and Primary Expertise Calculation

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Skills-Tab, Expertise-Management, Primary-Expertise, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Module-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Report-Business-Logic, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Skills-System, Expertise-Calculation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Skills-System, Work-Order-Integration
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Module-Coverage, User-Acceptance, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC18-19 - Skills tab displays expertise with tags, Add Skill button, AC20 - Primary expertise with work order count
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_006 (profile tabs), skills management requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Skills management system, work order integration
Performance_Baseline: Tab load < 2 seconds
Data_Requirements: Sample skills data (Water, Installation, Maintenance, Meter Reading), work order history

Prerequisites:

Setup_Requirements: Technician profile with skills and work order history
User_Roles_Permissions: O&M Manager or Dispatcher with skills management access
Test_Data: Sample skills from user story (Primary Expertise: WCR clone - 10 completed work orders, Skill Tags: Water, Installation, Maintenance, Meter Reading)
Prior_Test_Cases: WX02US02_TC_006 (profile tabs) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Skills tab in technician profile	Skills tab loads showing expertise areas and skill tags	N/A	AC18 - Tab access
2	Verify primary expertise display	Shows "WCR clone" as primary expertise with work order count	WCR clone (10 completed work orders)	AC20 - Primary expertise calculation
3	Verify work order count accuracy	Primary expertise shows "10 completed work orders"	10 completed work orders	Work order integration validation
4	Verify skill tags display	Shows skill tags: "Water", "Installation", "Maintenance", "Meter Reading"	Water, Installation, Maintenance, Meter Reading	AC18 - Skill tags display
5	Verify skill tag formatting	Skill tags displayed clearly with appropriate visual styling	Skill tag styling	Tag presentation
6	Locate "Add Skill" button	Button labeled "Add Skill" visible and accessible	N/A	AC19 - Add skill functionality
7	Click "Add Skill" button	Add skill interface/modal opens for skill addition	N/A	Add skill workflow
8	Test skill addition process	Can add new skill (e.g., "Pipe Repair") to technician's skill set	Pipe Repair	Skill addition validation
9	Verify new skill appears in list	Added skill displays in skills list/tags	New skill tag	Skill list update
10	Test skill removal functionality	Can remove skills from technician's skill set if needed	Skill removal	Skill management flexibility
11	Verify primary expertise recalculation	Primary expertise updates based on work order completion patterns	Updated expertise calculation	Dynamic expertise calculation
12	Test multiple skills management	Can manage multiple skills simultaneously	Multiple skills	Skills management scalability

Verification Points:

Primary_Verification: Skills tab displays expertise areas with Add Skill functionality and accurate primary expertise calculation
Secondary_Verifications: Work order count integration accurate, skill tags properly formatted
Negative_Verification: Invalid skills rejected, primary expertise calculation errors prevented

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record skills display, add functionality, expertise calculation accuracy]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of skills management and expertise calculation]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_006 (profile tabs)
Blocked_Tests: None
Parallel_Tests: Can run with other profile tab tests
Sequential_Tests: Should run after profile tab validation

Additional Information:

Notes: Skills management critical for proper technician assignment and capability tracking
Edge_Cases: Skills with same work order counts, new technicians without work history, skill deprecation
Risk_Areas: Work order count accuracy, skills data consistency, primary expertise calculation
Security_Considerations: Skills data accuracy, unauthorized skill modifications

Missing Scenarios Identified:

Scenario_1: Skills proficiency levels and ratings
Type: Enhancement
Rationale: Skills may have different proficiency levels
Priority: P3-Medium
Scenario_2: Skills certification requirements and validation
Type: Business Logic
Rationale: Some skills may require specific certifications
Priority: P2-High

Test Case 18 - Verify Availability Tab in Profile Shows Weekly Schedule with Working Hours and Availability Toggles

Test Case ID: WX02US02_TC_018

Title: Verify Availability Tab in Profile Shows Weekly Schedule with Working Hours and Availability Toggles

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Availability-Profile-Tab, Weekly-Schedule, Working-Hours, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Module-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Report-Business-Logic, Customer-Enterprise, Risk-Low, Business-Medium, Revenue-Impact-Medium, Integration-Schedule-System, Availability-Management, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Schedule-System, Availability-Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Module-Coverage, User-Acceptance, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC21 - Availability tab shows weekly schedule with working hours and availability toggles, Sample schedule data
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_006 (profile tabs), schedule management requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Schedule management system, availability tracking
Performance_Baseline: Tab load < 2 seconds
Data_Requirements: Sample schedule data (Monday-Friday 09:00-17:00, Saturday-Sunday Unavailable)

Prerequisites:

Setup_Requirements: Technician profile with configured availability schedule
User_Roles_Permissions: O&M Manager, Dispatcher, or Field Technician (self-view) access
Test_Data: Sample availability schedule from user story (Monday-Friday Available 09:00-17:00, Saturday-Sunday Unavailable)
Prior_Test_Cases: WX02US02_TC_006 (profile tabs) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Availability tab in technician profile	Availability tab loads showing weekly schedule display	N/A	AC21 - Tab access
2	Verify Monday availability and working hours	Shows "Monday: Available (09:00 - 17:00)"	Monday: Available (09:00 - 17:00)	Sample schedule validation
3	Verify Tuesday availability and working hours	Shows "Tuesday: Available (09:00 - 17:00)"	Tuesday: Available (09:00 - 17:00)	Weekday schedule consistency
4	Verify Wednesday availability and working hours	Shows "Wednesday: Available (09:00 - 17:00)"	Wednesday: Available (09:00 - 17:00)	Weekday schedule consistency
5	Verify Thursday availability and working hours	Shows "Thursday: Available (09:00 - 17:00)"	Thursday: Available (09:00 - 17:00)	Weekday schedule consistency
6	Verify Friday availability and working hours	Shows "Friday: Available (09:00 - 17:00)"	Friday: Available (09:00 - 17:00)	Weekday schedule consistency
7	Verify Saturday unavailability	Shows "Saturday: Unavailable (Not scheduled to work on this day)"	Saturday: Unavailable	Weekend unavailability
8	Verify Sunday unavailability	Shows "Sunday: Unavailable (Not scheduled to work on this day)"	Sunday: Unavailable	Weekend unavailability
9	Verify availability toggle display	Each day shows clear availability status (Available/Unavailable)	Availability toggles	Status visibility
10	Verify working hours format	Time displayed in consistent HH:MM format (09:00 - 17:00)	Time format consistency	Time display standards
11	Test schedule modification capability (if editable)	Can modify availability and working hours if user has edit permissions	Schedule modifications	Edit capability validation
12	Verify schedule consistency	Weekly schedule displays consistently and logically	Complete weekly view	Schedule integrity

Verification Points:

Primary_Verification: Availability tab shows weekly schedule with working hours and availability toggles per sample data
Secondary_Verifications: Time format consistent, availability status clear, schedule logical
Negative_Verification: No scheduling conflicts, no inconsistent time displays

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record schedule display accuracy, availability status, working hours format]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of availability schedule display and accuracy]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_006 (profile tabs)
Blocked_Tests: None
Parallel_Tests: Can run with other profile tab tests
Sequential_Tests: Should run after profile tab validation

Additional Information:

Notes: Availability display critical for operational planning and technician assignment
Edge_Cases: Holiday schedules, temporary availability changes, schedule conflicts
Risk_Areas: Schedule accuracy, real-time updates, timezone handling
Security_Considerations: Schedule privacy, access control for schedule viewing

Missing Scenarios Identified:

Scenario_1: Temporary availability changes and overrides
Type: Business Logic
Rationale: Technicians may have temporary schedule changes
Priority: P2-High
Scenario_2: Schedule integration with assignment system
Type: Integration
Rationale: Availability should influence assignment capabilities
Priority: P2-High

Test Case 21 - Verify Direct Communication with Technicians via Email and Call Buttons with Audit Trail Logging

Test Case ID: WX02US02_TC_021

Title: Verify Direct Communication with Technicians via Email and Call Buttons with Audit Trail Logging

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Communication, Audit-Trail, Email-Call-Integration, MOD-FieldForce, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Report-Integration-Testing, Report-Module-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Customer-Enterprise, Risk-High, Business-High, Revenue-Impact-Medium, Integration-Communication-System, Audit-Logging, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Communication-System, Audit-System
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Module-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC22 - Direct communication via Email and Call buttons, AC23 - Audit trail maintenance
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_010 (Activity Log), communication integration requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Communication system, audit logging system, email integration
Performance_Baseline: Communication initiation < 2 seconds
Data_Requirements: FF120 (aastha) with contact information (email: aastha@yopmail.com, phone: 7654321)

Prerequisites:

Setup_Requirements: Communication system operational, audit logging enabled
User_Roles_Permissions: O&M Manager or Dispatcher with communication permissions
Test_Data: FF120 (aastha) with email "aastha@yopmail.com" and phone "7654321"
Prior_Test_Cases: WX02US02_TC_003 (technician list), WX02US02_TC_010 (Activity Log)

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Email button for FF120 in technician list	Email button visible and accessible for technician with email address	aastha@yopmail.com	AC22 - Email communication access
2	Click Email button for FF120	Email application/interface opens with aastha@yopmail.com pre-populated	aastha@yopmail.com	Email integration functionality
3	Verify email integration functionality	Email client opens correctly or web-based email interface loads	Email interface	Communication system integration
4	Locate Call button for FF120 in technician list	Call button visible and accessible for technician with phone number	7654321	AC22 - Call communication access
5	Click Call button for FF120	Call functionality initiates (dialer opens, softphone activates, or VoIP system)	7654321	Call integration functionality
6	Verify call integration functionality	Communication system responds appropriately for phone call initiation	Call interface	Actual communication integration
7	Check Activity Log for email communication	Email action logged in technician's Activity Log with timestamp	Email activity log entry	AC23 - Audit trail logging
8	Check Activity Log for call communication	Call action logged in technician's Activity Log with timestamp	Call activity log entry	AC23 - Audit trail logging
9	Verify audit trail timestamp accuracy	Communication actions logged with accurate date/time format	Current timestamp	Timestamp accuracy validation
10	Test communication from profile view	Email and Call buttons also work from technician profile page	Profile communication	Consistent communication access
11	Verify communication with different user roles	Dispatcher role can also access Email and Call functionality	Dispatcher access	Role-based communication access
12	Test error handling for invalid contact info	System handles gracefully when contact information invalid/missing	Invalid contact data	Error handling validation

Verification Points:

Primary_Verification: Email and Call buttons provide direct communication with proper integration
Secondary_Verifications: Communication actions logged in audit trail with accurate timestamps
Negative_Verification: Invalid contact information handled gracefully, unauthorized access prevented

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record communication integration success, audit trail accuracy, error handling]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of communication integration and audit trail logging]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: High
Automation_Candidate: No (external system dependencies)

Test Relationships:

Blocking_Tests: WX02US02_TC_003 (technician list), WX02US02_TC_010 (Activity Log)
Blocked_Tests: None
Parallel_Tests: None (external system dependencies)
Sequential_Tests: Should run after core functionality validation

Additional Information:

Notes: Communication integration critical for field operations coordination
Edge_Cases: Communication system unavailable, invalid contact information, network connectivity issues
Risk_Areas: External system reliability, audit trail accuracy, communication privacy
Security_Considerations: Communication access control, contact information privacy, audit data protection

Missing Scenarios Identified:

Scenario_1: Bulk communication functionality for multiple technicians
Type: Enhancement
Rationale: Managers may need to communicate with multiple technicians simultaneously
Priority: P3-Medium
Scenario_2: Communication history tracking and reporting
Type: Audit Enhancement
Rationale: Organizations may need communication history for compliance and management
Priority: P2-High

Test case 22 - Verify Role-Based Access Control for O&M Manager, Dispatcher, and Field Technician Permissions

Test Case ID: WX02US02_TC_022

Title: Verify Role-Based Access Control for O&M Manager, Dispatcher, and Field Technician Permissions

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Security
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Security, Field-Force-Management, Role-Based-Access, Permission-Control, Authorization, MOD-FieldForce, P1-Critical, Phase-Security, Type-Security, Platform-Web, Report-Engineering, Report-Security-Validation, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Authentication-System, Access-Control, Security

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 12 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Authentication-System, Authorization-Controls
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Security-Validation, Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability:

Related_Requirements: User roles from user story (O&M Manager, Dispatcher, Field Technician), security requirements
Related_Bugs: N/A
Related_Test_Cases: All test cases require proper role validation

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication system, authorization controls, role management
Performance_Baseline: Role validation < 1 second
Data_Requirements: User accounts for each role type

Prerequisites:

Setup_Requirements: User accounts configured for each role type
User_Roles_Permissions: Test accounts for O&M Manager, Dispatcher, Field Technician
Test_Data: Valid credentials for each role type
Prior_Test_Cases: Authentication system functional

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Login as O&M Manager	Full access to Field Force Management features	O&M Manager credentials	Administrative access validation
2	Verify O&M Manager dashboard access	Can view all technician statistics and complete dashboard	Full dashboard access	Administrative visibility
3	Verify O&M Manager edit capabilities	Can edit technician information, add technicians, modify status	Edit permissions	Administrative control
4	Verify O&M Manager communication access	Can access Email and Call functionality for all technicians	Communication permissions	Administrative communication
5	Logout and login as Dispatcher	Dispatcher role authentication successful	Dispatcher credentials	Role transition
6	Verify Dispatcher dashboard access	Can view technician statistics relevant to dispatching operations	Dispatcher dashboard	Operational visibility
7	Verify Dispatcher assignment capabilities	Can view assignments, access service orders, use Call/SOP buttons	Assignment access	Operational control
8	Verify Dispatcher technician management	Can view technician profiles but may have limited edit capabilities	Limited edit access	Operational boundaries
9	Test Dispatcher Add Technician access	Can access Add Technician functionality for workforce expansion	Add access validation	Workforce management
10	Logout and login as Field Technician	Field Technician role authentication successful	Field Technician credentials	User role access
11	Verify Field Technician self-service access	Can view own profile, availability, assignments	Self-service access	Personal data access
12	Verify Field Technician limitations	Cannot view other technicians, cannot edit others, no Add Technician access	Access restrictions	Security boundaries
13	Test Field Technician profile edit	Can edit own availability and personal information (if permitted)	Self-edit capabilities	Personal management
14	Verify unauthorized access prevention	Field Technician cannot access administrative functions	Unauthorized access blocked	Security enforcement
15	Test cross-role access violations	Each role cannot access functions beyond their permission level	Access violation testing	Security validation

Verification Points:

Primary_Verification: Each role has appropriate access levels with proper restrictions enforced
Secondary_Verifications: Role transitions work correctly, unauthorized access prevented
Negative_Verification: No privilege escalation possible, access restrictions properly enforced

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record role access accuracy, restriction enforcement, unauthorized access prevention]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if security issues discovered]
Screenshots_Logs: [Evidence of role-based access control and security enforcement]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: Authentication system functionality
Blocked_Tests: None (foundational security test)
Parallel_Tests: None (security testing should be isolated)
Sequential_Tests: Should run early in testing cycle

Additional Information:

Notes: Role-based access control fundamental for system security and operational integrity
Edge_Cases: Role changes mid-session, concurrent role access, role inheritance
Risk_Areas: Privilege escalation vulnerabilities, session security, authorization bypass
Security_Considerations: Critical security control for protecting sensitive workforce data

Missing Scenarios Identified:

Scenario_1: Session timeout and re-authentication requirements
Type: Security
Rationale: Sessions should timeout appropriately for security
Priority: P1-Critical
Scenario_2: Role modification impact on active sessions
Type: Security
Rationale: Role changes should affect permissions immediately
Priority: P2-High

Test Case 23 - Verify Document Upload Validation for PNG, JPG, PDF Files with 10MB Size Limit and Format Restrictions

Test Case ID: WX02US02_TC_023

Title: Verify Document Upload Validation for PNG, JPG, PDF Files with 10MB Size Limit and Format Restrictions

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Document-Upload, File-Validation, Security, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Security-Validation, Report-Module-Coverage, Report-User-Acceptance, Report-Quality-Dashboard, Customer-Enterprise, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Document-System, File-Processing, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Document-Storage-System, File-Validation
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Security-Validation, Module-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: Document upload requirements from wireframes (PNG, JPG, PDF up to 10MB), Basic Info tab document upload
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_013 (Basic Info tab), certification document upload

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Document storage system, file validation service
Performance_Baseline: File upload < 30 seconds for 10MB files
Data_Requirements: Test files in various formats and sizes

Prerequisites:

Setup_Requirements: Document upload functionality operational, file validation active
User_Roles_Permissions: O&M Manager with document upload permissions
Test_Data: PNG file (5MB), JPG file (3MB), PDF file (8MB), oversized PDF (15MB), unsupported file (TXT, DOC)
Prior_Test_Cases: WX02US02_TC_013 (Basic Info tab) for upload access

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access document upload area in Basic Info tab	Upload area displays with file restrictions "PNG, JPG, PDF up to 10MB"	N/A	Upload interface access
2	Verify upload area messaging	Shows clear guidance: "PNG, JPG, PDF up to 10MB"	File type restrictions	User guidance validation
3	Test valid PNG file upload	PNG file uploads successfully with progress indicator	PNG file (5MB)	PNG format validation
4	Verify PNG upload completion	Upload completes, file shows as uploaded with file name	PNG upload success	Upload completion validation
5	Test valid JPG file upload	JPG file uploads successfully	JPG file (3MB)	JPG format validation
6	Verify JPG upload completion	Upload completes successfully with confirmation	JPG upload success	JPEG format support
7	Test valid PDF file upload	PDF file uploads successfully	PDF file (8MB)	PDF format validation
8	Verify PDF upload completion	Upload completes with file reference	PDF upload success	Document format support
9	Test oversized file rejection	File over 10MB rejected with clear error message	Oversized PDF (15MB)	Size limit enforcement
10	Verify size limit error messaging	Clear error: "File size exceeds 10MB limit"	File size error	Error messaging validation
11	Test unsupported file type (TXT)	TXT file rejected with format error message	TXT file	File type restriction
12	Test unsupported file type (DOC)	DOC file rejected with format error message	DOC file	Microsoft format restriction
13	Verify unsupported format error messaging	Clear error: "Supported formats: PNG, JPG, PDF only"	Format error message	Error messaging accuracy
14	Test multiple file upload attempts	Can upload multiple valid files or replace uploaded file	Multiple files	Multiple upload support
15	Test upload cancellation	Can cancel upload process before completion	Upload cancellation	User control validation
16	Verify upload security scanning	Files scanned for security threats (if implemented)	Security validation	Upload security

Verification Points:

Primary_Verification: Document upload validates file types (PNG, JPG, PDF) and enforces 10MB size limit
Secondary_Verifications: Error messages clear and helpful, upload process user-friendly
Negative_Verification: Oversized files rejected, unsupported formats blocked, security maintained

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record upload success/failure, validation accuracy, error messaging]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of upload validation and error handling]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Partial

Test Relationships:

Blocking_Tests: WX02US02_TC_013 (Basic Info tab access)
Blocked_Tests: None
Parallel_Tests: Can run with other file processing tests
Sequential_Tests: Should run after form access validation

Additional Information:

Notes: Document upload validation critical for system security and data integrity
Edge_Cases: Corrupted files, files with special characters, simultaneous uploads
Risk_Areas: File security, storage capacity, upload performance
Security_Considerations: File content scanning, malware protection, access control

Missing Scenarios Identified:

Scenario_1: Document virus/malware scanning validation
Type: Security
Rationale: Uploaded files should be scanned for security threats
Priority: P1-Critical
Scenario_2: Document storage and retrieval validation
Type: Integration
Rationale: Uploaded documents should be properly stored and retrievable
Priority: P2-High

Test Case 25 - Verify IMEI Number Field Validation with 10-Digit Format and Input Restrictions

Test Case ID: WX02US02_TC_025

Title: Verify IMEI Number Field Validation with 10-Digit Format and Input Restrictions

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, IMEI-Validation, Input-Validation, Form-Processing, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Security-Validation, Customer-Enterprise, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Form-Validation, Data-Integrity, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Form-Validation, Data-Processing
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: Basic Info tab IMEI field from wireframes, Sample data IMEI: 8765432123
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_013 (Basic Info tab), device identification requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Form validation system, input processing
Performance_Baseline: Field validation < 500ms
Data_Requirements: Valid and invalid IMEI number test data

Prerequisites:

Setup_Requirements: Add Technician interface accessible, IMEI field validation active
User_Roles_Permissions: O&M Manager with technician creation permissions
Test_Data: Valid IMEI: 8765432123, Invalid formats: 87654321 (8 digits), ABC1234567 (letters), 87654321234 (11 digits)
Prior_Test_Cases: WX02US02_TC_013 (Basic Info tab access) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access IMEI Number field in Basic Info tab	IMEI Number input field visible and accessible	N/A	Field presence validation
2	Verify IMEI field label and guidance	Field labeled "IMEI Number" with format guidance if present	N/A	User guidance validation
3	Enter valid 10-digit IMEI number	Field accepts input and validates format successfully	8765432123	Sample data validation
4	Verify valid IMEI acceptance	No error message, field shows as valid	8765432123	Valid format confirmation
5	Clear field and enter 8-digit number	Field rejects input with appropriate error message	87654321	Short format rejection
6	Verify short IMEI error message	Shows error: "IMEI must be 10 digits" or similar	Error message	Short format validation
7	Clear field and enter 11-digit number	Field rejects input with appropriate error message	87654321234	Long format rejection
8	Verify long IMEI error message	Shows error: "IMEI must be 10 digits" or similar	Error message	Long format validation
9	Enter IMEI with letters	Field rejects non-numeric input	ABC1234567	Character validation
10	Verify alphanumeric IMEI rejection	Shows error: "IMEI must contain only numbers"	Character error	Numeric-only validation
11	Enter IMEI with special characters	Field rejects special characters	876-543-2123	Special character rejection
12	Verify special character rejection	Shows appropriate error message for invalid characters	Special char error	Input sanitization
13	Test copy/paste functionality	Can copy/paste valid IMEI number correctly	8765432123	Copy/paste validation
14	Test IMEI field in form submission	Valid IMEI allows form progression, invalid IMEI blocks submission	Valid/Invalid IMEI	Form integration validation
15	Verify IMEI uniqueness check (if implemented)	System checks for duplicate IMEI numbers	Duplicate IMEI	Uniqueness validation

Verification Points:

Primary_Verification: IMEI field validates 10-digit numeric format and rejects invalid inputs
Secondary_Verifications: Error messages clear and helpful, copy/paste functionality works
Negative_Verification: Invalid formats consistently rejected, no data corruption with invalid inputs

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record validation accuracy, error messaging, input handling]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of IMEI validation and error handling]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_013 (Basic Info tab)
Blocked_Tests: Complete form submission validation
Parallel_Tests: Can run with other field validation tests
Sequential_Tests: Should run after Basic Info tab access

Additional Information:

Notes: IMEI validation important for device identification and inventory management
Edge_Cases: Leading zeros, international IMEI formats, device registration validation
Risk_Areas: Data accuracy, device tracking, inventory management
Security_Considerations: IMEI uniqueness, device authentication, data privacy

Missing Scenarios Identified:

Scenario_1: IMEI verification against device manufacturer databases
Type: Integration
Rationale: IMEI numbers should be valid manufacturer-assigned identifiers
Priority: P3-Medium
Scenario_2: IMEI history tracking for device reassignment
Type: Business Logic
Rationale: Organizations may need to track device history across technicians
Priority: P3-Medium

Test Case 26 - Verify Pay Rate Fields Validation with Currency Format and Overtime Calculation Logic

Test Case ID: WX02US02_TC_026

Title: Verify Pay Rate Fields Validation with Currency Format and Overtime Calculation Logic

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Pay-Rate-Validation, Currency-Validation, Business-Logic, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Business-Logic, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Payroll-System, Financial-Validation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Payroll-System, Financial-Validation
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Business-Logic, Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability:

Related_Requirements: Other Details tab Normal Pay Rate and Overtime Pay Rate fields, financial compliance
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_014 (Other Details tab), compensation management

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Financial validation system, currency processing
Performance_Baseline: Field validation < 500ms
Data_Requirements: Valid pay rate ranges, currency format validation

Prerequisites:

Setup_Requirements: Other Details tab accessible, pay rate validation system operational
User_Roles_Permissions: O&M Manager with compensation management permissions
Test_Data: Normal Rate: $25.00/hour, Overtime Rate: $37.50/hour, Invalid: negative rates, non-numeric values
Prior_Test_Cases: WX02US02_TC_014 (Other Details tab access) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access Normal Pay Rate field in Other Details tab	Normal Pay Rate input field visible with currency formatting	N/A	Field presence validation
2	Verify pay rate field labels and formatting	Fields labeled clearly with currency indicators ($)	N/A	User interface validation
3	Enter valid normal pay rate	Field accepts currency format and validates amount	$25.00	Valid rate input
4	Verify normal rate format acceptance	Field formats input correctly (e.g., 25.00 becomes $25.00)	$25.00/hour	Currency formatting
5	Access Overtime Pay Rate field	Overtime Pay Rate input field visible and accessible	N/A	Overtime field presence
6	Enter valid overtime pay rate	Field accepts overtime rate input	$37.50	Valid overtime rate
7	Verify overtime rate calculation logic	System validates overtime rate as reasonable multiple of normal rate	Normal: $25.00, Overtime: $37.50	1.5x calculation validation
8	Test automatic overtime calculation	System can calculate overtime as 1.5x normal rate if feature available	Auto-calculate to $37.50	Automatic calculation
9	Enter negative pay rate	Field rejects negative values with appropriate error	-$15.00	Negative value rejection
10	Verify negative rate error message	Shows error: "Pay rate must be positive"	Negative rate error	Error messaging
11	Enter non-numeric pay rate	Field rejects non-numeric input	"ABC"	Non-numeric rejection
12	Verify non-numeric error message	Shows error: "Pay rate must be a valid number"	Non-numeric error	Input validation
13	Enter extremely high pay rate	Field validates or warns about unusually high rates	$999.99	High value validation
14	Test pay rate range validation	System enforces reasonable pay rate ranges if configured	Rate range limits	Business rule validation
15	Verify decimal precision handling	System handles decimal precision correctly (e.g., $25.125 rounds to $25.13)	Decimal precision	Financial precision
16	Test currency symbol handling	System handles various currency input formats	$25, 25.00, $25.00	Format flexibility

Verification Points:

Primary_Verification: Pay rate fields validate currency format and enforce business rules
Secondary_Verifications: Overtime calculation logic accurate, decimal precision maintained
Negative_Verification: Invalid rates rejected, negative values blocked, precision errors prevented

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record validation accuracy, calculation logic, currency handling]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of pay rate validation and calculation accuracy]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_014 (Other Details tab)
Blocked_Tests: Payroll integration validation
Parallel_Tests: None (financial data sensitivity)
Sequential_Tests: Should run after Other Details tab validation

Additional Information:

Notes: Pay rate validation critical for payroll accuracy and compliance
Edge_Cases: International currency formats, union rate compliance, pay grade validation
Risk_Areas: Financial accuracy, payroll system integration, compliance violations
Security_Considerations: Pay rate data sensitivity, unauthorized modifications, audit requirements

Missing Scenarios Identified:

Scenario_1: Pay rate compliance with organizational pay scales
Type: Business Logic
Rationale: Pay rates should comply with company compensation policies
Priority: P1-Critical
Scenario_2: Pay rate integration with payroll systems
Type: Integration
Rationale: Pay rates must sync accurately with payroll processing
Priority: P1-Critical

Test Case 27 - Verify Zone-Based Filtering with Sample Zones (North Zone, South Zone) and Multi-Selection Logic

Test Case ID: WX02US02_TC_027

Title: Verify Zone-Based Filtering with Sample Zones (North Zone, South Zone) and Multi-Selection Logic

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Zone-Filtering, Geographic-Management, Multi-Selection, MOD-FieldForce, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Regression-Coverage, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Geographic-System, Filter-Logic, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 7 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Geographic-System, Filter-Engine
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: Zone filtering functionality, Sample data zones (North Zone, South Zone), Multi-select filters business rule
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_002 (multi-select filtering), geographic organization requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Geographic management system, filter processing engine
Performance_Baseline: Filter response < 500ms
Data_Requirements: Technicians distributed across North Zone and South Zone

Prerequisites:

Setup_Requirements: Technicians assigned to specific zones in test data
User_Roles_Permissions: O&M Manager or Dispatcher with filtering access
Test_Data: FF120 (aastha) - North Zone, additional technicians in South Zone, mixed zone assignments
Prior_Test_Cases: WX02US02_TC_002 (basic filtering) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Zone filter controls on rightmost side	Zone filter options visible including "North Zone" and "South Zone"	N/A	Zone filter presence
2	Verify zone filter options display	Shows "North Zone", "South Zone", and possibly "All Zones" options	North Zone, South Zone	Sample zone validation
3	Click "North Zone" filter	List filters to show only technicians assigned to North Zone	North Zone technicians	Single zone filtering
4	Verify North Zone filtering accuracy	FF120 (aastha) and other North Zone technicians displayed	FF120 visible	Sample data validation
5	Verify technician count update	Count reflects number of North Zone technicians only	North Zone count	Real-time count validation
6	Click "South Zone" filter while North Zone active	System allows multi-selection showing both North and South Zone technicians	Combined zone display	Multi-select zone logic
7	Verify multi-zone selection behavior	Both North Zone and South Zone technicians displayed simultaneously	Multi-zone results	Multi-selection validation
8	Check zone filter combination with status	Apply "Active" status filter while zone filters active	Active + Zone combinations	Filter combination logic
9	Verify combined filter accuracy	Shows only Active technicians in selected zones	Filtered combination	Complex filter validation
10	Test zone filter with role selection	Add "Field Technician" role while zone filters active	Zone + Role + Status	Three-way filter combination
11	Verify complex filter combination	Shows Active Field Technicians in selected zones only	Complex filter results	Advanced filtering
12	Clear zone filters individually	Can deselect zones individually while maintaining other filters	Individual zone clearing	Filter independence
13	Test "All Zones" or clear all zones	Can clear all zone filters to show all geographic areas	All zones display	Zone filter reset
14	Verify zone filter persistence	Zone selections remain active during page interactions	Filter persistence	State management
15	Test zone filter with search	Zone filtering works in combination with name search	Zone + Search combination	Search integration

Verification Points:

Primary_Verification: Zone filtering works with sample zones (North Zone, South Zone) and supports multi-selection
Secondary_Verifications: Filter combinations work correctly, counts update accurately
Negative_Verification: No zone assignments missed, no invalid zone combinations

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record zone filtering accuracy, multi-selection behavior, combination logic]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of zone filtering and multi-selection functionality]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_002 (basic filtering)
Blocked_Tests: Geographic reporting validation
Parallel_Tests: Can run with other filter validation tests
Sequential_Tests: Should run after basic filter validation

Additional Information:

Notes: Zone-based filtering critical for geographic workforce management and operational efficiency
Edge_Cases: Technicians without zone assignment, new zones, zone hierarchy
Risk_Areas: Geographic data accuracy, filter performance, zone assignment consistency
Security_Considerations: Zone-based access control, geographic data privacy

Missing Scenarios Identified:

Scenario_1: Zone hierarchy and sub-zone filtering
Type: Enhancement
Rationale: Complex geographic organizations may have zone hierarchies
Priority: P3-Medium
Scenario_2: Zone-based assignment optimization
Type: Business Logic
Rationale: Zone filtering should support optimal technician assignment
Priority: P2-High

Test Case 28 - Verify Area and Sub-Area Relationship Validation with Complex Geographic Assignments

Test Case ID: WX02US02_TC_028

Title: Verify Area and Sub-Area Relationship Validation with Complex Geographic Assignments

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Area-Sub-Area, Geographic-Relationships, Data-Validation, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Quality-Dashboard, Report-Module-Coverage, Report-Business-Logic, Report-User-Acceptance, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Geographic-System, Relationship-Validation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Geographic-System, Relationship-Validation
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Business-Logic
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: Sample Area/Sub-Area data (U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR / U10-DMA02-V-Fuluasou JRU10-DMA06-V-Fuluasou JR), geographic assignment validation
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_003 (technician list display), WX02US02_TC_014 (Other Details tab)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Geographic management system, area/sub-area data structure
Performance_Baseline: Area validation < 1 second
Data_Requirements: Complete area/sub-area hierarchy with sample data

Prerequisites:

Setup_Requirements: Geographic data structure with area/sub-area relationships
User_Roles_Permissions: O&M Manager with geographic assignment permissions
Test_Data: Sample areas from user story (U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR), corresponding sub-areas
Prior_Test_Cases: Geographic data setup complete

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	View FF120 technician in list	Area displays "U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR"	U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR	Sample area validation
2	View FF120 Sub Area in list	Sub Area displays "U10-DMA02-V-Fuluasou JRU10-DMA06-V-Fuluasou JR"	U10-DMA02-V-Fuluasou JRU10-DMA06-V-Fuluasou JR	Sample sub-area validation
3	Verify area/sub-area relationship	Sub-area is logically related to parent area (contains "V-" designation)	Area-SubArea relationship	Hierarchical relationship
4	Access Other Details tab for area selection	Area dropdown/selection shows available areas including sample area	Area selection options	Area selection interface
5	Select sample area in Other Details	Can select "U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR" from area options	Sample area selection	Area assignment functionality
6	Verify sub-area options update	Sub-area dropdown updates to show related sub-areas for selected area	Related sub-areas	Dynamic sub-area population
7	Select corresponding sub-area	Can select "U10-DMA02-V-Fuluasou JRU10-DMA06-V-Fuluasou JR"	Sample sub-area selection	Sub-area assignment
8	Verify area/sub-area dependency validation	System enforces that sub-area belongs to selected area	Validation enforcement	Relationship validation
9	Test invalid area/sub-area combination	System prevents selection of sub-area not belonging to selected area	Invalid combinations	Relationship enforcement
10	Verify error handling for invalid combinations	Clear error message when invalid area/sub-area combination attempted	Error messaging	User guidance
11	Test area display formatting	Long area names display properly without truncation or overflow	Long area names	Display formatting
12	Test sub-area display formatting	Long sub-area names display properly in interface	Long sub-area names	Display consistency
13	Verify area/sub-area search functionality	Can search within area/sub-area options if search available	Search functionality	Search capability
14	Test area/sub-area data consistency	Area/sub-area assignments consistent across profile and list views	Cross-view consistency	Data integrity

Verification Points:

Primary_Verification: Area/sub-area relationships work correctly with sample data validation
Secondary_Verifications: Hierarchical dependencies enforced, display formatting appropriate
Negative_Verification: Invalid combinations prevented, data consistency maintained

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record relationship validation, sample data accuracy, display formatting]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of area/sub-area relationships and validation]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Partial

Test Relationships:

Blocking_Tests: Geographic data setup
Blocked_Tests: Geographic reporting validation
Parallel_Tests: Can run with other geographic tests
Sequential_Tests: Should run after basic geographic functionality

Additional Information:

Notes: Area/sub-area relationships critical for precise geographic assignment and service delivery
Edge_Cases: Areas without sub-areas, nested geographic hierarchies, area boundary changes
Risk_Areas: Geographic data accuracy, relationship integrity, display performance
Security_Considerations: Geographic access control, location data privacy

Missing Scenarios Identified:

Scenario_1: Area/sub-area boundary mapping and validation
Type: Enhancement
Rationale: Geographic boundaries may require mapping validation
Priority: P3-Medium
Scenario_2: Historical area assignment tracking
Type: Audit Trail
Rationale: Organizations may need to track geographic assignment changes
Priority: P3-Medium

Test Case 29 - Verify Edit Button Redirects to Add Technician Interface According to Business Rule

Test Case ID: WX02US02_TC_029

Title: Verify Edit Button Redirects to Add Technician Interface According to Business Rule

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Edit-Button-Redirect, Business-Rule, Navigation, MOD-FieldForce, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Business-Logic, Customer-Enterprise, Risk-Medium, Business-Critical, Revenue-Impact-Medium, Integration-Navigation-System, Business-Logic, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Navigation-System, Business-Rule-Engine
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Business-Logic
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: Business Rule "Edit button → Redirect to add technician", Navigation requirements
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_004 (action buttons), WX02US02_TC_012 (Add Technician interface)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Navigation system, business rule engine
Performance_Baseline: Redirect response < 2 seconds
Data_Requirements: Technician record for edit button testing

Prerequisites:

Setup_Requirements: Business rule configuration for edit button redirect
User_Roles_Permissions: O&M Manager with edit permissions
Test_Data: FF120 (aastha) technician record for edit testing
Prior_Test_Cases: WX02US02_TC_004 (action buttons) must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Edit button (pencil icon) for FF120 in technician list	Edit button visible and accessible in Actions column	FF120 row	Edit button presence
2	Click Edit button for FF120	System redirects to Add Technician interface instead of edit form	N/A	Business rule validation
3	Verify redirect destination	Navigates to Add Technician interface with three-tab structure	Add Technician interface	Redirect accuracy
4	Verify interface type	Shows Add Technician interface, not edit-specific interface	Add interface	Business rule implementation
5	Check if existing data pre-populated	Verify whether FF120 data is pre-populated in Add Techn	2	Verify Skills field presence
3	Test Skills selection/input	Can add skills like "Water", "Installation", "Maintenance"	Water, Installation, Maintenance	Skills assignment validation
4	Verify Certifications field presence	Certifications input/selection field available	N/A	Certification management
5	Test Certifications input	Can add certifications like "Safety Training", "Water Quality"	Safety Training, Water Quality	Certification assignment
6	Verify Area field presence	Area selection dropdown/input field available	N/A	Geographic area assignment
7	Test Area selection options	Shows available areas including "U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR"	U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR	Area options validation
8	Verify Sub-area field presence	Sub-area selection field available	N/A	Sub-area assignment
9	Test Sub-area dependency on Area	Sub-area options change based on selected area	U10-DMA02-V-Fuluasou JRU10-DMA06-V-Fuluasou JR	Area/sub-area relationship
10	Verify Normal Pay Rate field	Numeric input field for normal hourly rate	N/A	Pay rate management
11	Test Normal Pay Rate validation	Accepts valid currency format, validates numeric input	$25.00/hour	Pay rate validation
12	Verify Overtime Pay Rate field	Numeric input field for overtime hourly rate	N/A	Overtime rate management
13	Test Overtime Pay Rate validation	Accepts valid currency format, validates numeric input	$37.50/hour	Overtime rate validation
14	Test Overtime Rate calculation	Overtime rate can be calculated as 1.5x normal rate	Normal: $25, Overtime: $37.50	Rate calculation logic
15	Verify field dependencies	Area selection affects sub-area options appropriately	Area/sub-area combinations	Field dependency validation
16	Test form validation for Other Details	All fields validate properly before form submission	Complete Other Details data	Tab validation

Verification Points:

Primary_Verification: All Other Details tab fields present with proper validation as per AC14
Secondary_Verifications: Area/sub-area relationships work, pay rate calculations accurate
Negative_Verification: Invalid pay rates rejected, area/sub-area dependencies enforced

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record field presence, validation accuracy, dependency relationships]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of Other Details fields and validation]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: WX02US02_TC_013 (Basic Info tab)
Blocked_Tests: WX02US02_TC_015 (Availability tab)
Parallel_Tests: None (sequential form validation)
Sequential_Tests: Should run after Basic Info validation

Additional Information:

Notes: Other Details critical for proper technician assignment and compensation
Edge_Cases: Multiple skills selection, complex area hierarchies, international pay formats
Risk_Areas: Area/sub-area data accuracy, pay rate calculations, skills management
Security_Considerations: Pay rate data sensitivity, skills verification

Missing Scenarios Identified:

Scenario_1: Skills auto-complete and suggestion functionality
Type: Enhancement
Rationale: Consistent skills data across technicians
Priority: P3-Medium
Scenario_2: Pay rate validation against company policies
Type: Business Logic
Rationale: Pay rates should comply with organizational standards
Priority: P2-High

Test Case 30 - Verify Complete FF120 (aastha) Profile Data Validation with All Sample Information

Test Case ID: WX02US02_TC_030

Title: Verify Complete FF120 (aastha) Profile Data Validation with All Sample Information

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Sample-Data-Validation, Profile-Completeness, Data-Integrity, MOD-FieldForce, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Report-Quality-Dashboard, Report-Smoke-Test-Results, Report-Module-Coverage, Report-Engineering, Customer-Enterprise, Risk-Low, Business-Critical, Revenue-Impact-Medium, Integration-Data-System, Sample-Validation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Data-System, Profile-Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Smoke-Test-Results, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: Complete FF120 sample data validation from user story
Related_Bugs: N/A
Related_Test_Cases: All profile-related test cases, sample data requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Complete profile data system, all profile tabs functional
Performance_Baseline: Profile load < 3 seconds
Data_Requirements: Complete FF120 profile with all sample data elements

Prerequisites:

Setup_Requirements: FF120 technician profile with complete sample data
User_Roles_Permissions: O&M Manager with full profile access
Test_Data: Complete FF120 sample data from user story
Prior_Test_Cases: Profile tab access functional

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access FF120 technician profile	Profile loads with header showing "aastha" and Field Force ID "FF120"	FF120 - aastha	Basic profile identification
2	Verify profile summary statistics	Shows "Assigned SOs: 0, Completed SOs: 4, Joining Date: 2024-06-07"	Assigned: 0, Completed: 4, Joining: 2024-06-07	Summary data validation
3	Verify contact information	Phone: 7654321, Email: aastha@yopmail.com	7654321, aastha@yopmail.com	Contact data validation
4	Verify role and zone assignment	Role: Field Technician, Zone: North Zone	Field Technician, North Zone	Assignment validation
5	Verify area assignment	Area: U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR	U10-DMA02-Fuluasou JRU10-DMA06-Fuluasou JR	Geographic assignment
6	Verify sub-area assignment	Sub Area: U10-DMA02-V-Fuluasou JRU10-DMA06-V-Fuluasou JR	U10-DMA02-V-Fuluasou JRU10-DMA06-V-Fuluasou JR	Detailed location
7	Check Skills tab data	Primary Expertise: WCR clone (10 completed work orders)	WCR clone (10 completed work orders)	Skills validation
8	Verify skill tags	Skill Tags: Water, Installation, Maintenance, Meter Reading	Water, Installation, Maintenance, Meter Reading	Skill set validation
9	Check Certifications tab	Contract (contract_12345.pdf), Safety Training (safety_training.pdf), Water Quality (water_quality_cert.pdf)	All three certifications	Certification validation
10	Verify Availability schedule	Monday-Friday: Available (09:00-17:00), Saturday-Sunday: Unavailable	Weekday availability, weekend unavailable	Schedule validation
11	Check Activity Log entries	2025/05/02 at 14:25: Completed service order #53, other activity entries	Activity log entries	Historical activity
12	Verify status consistency	Status shows "Active" across all interfaces	Active status	Status consistency
13	Check IMEI number (if displayed)	IMEI: 8765432123 (if present in profile)	8765432123	Device identification
14	Verify data formatting consistency	All dates, times, and formats consistent across tabs	Consistent formatting	Data presentation
15	Check data completeness	No missing fields, all expected data present	Complete data set	Profile completeness

Verification Points:

Primary_Verification: FF120 profile contains all sample data elements accurately
Secondary_Verifications: Data formatting consistent, cross-tab data integrity maintained
Negative_Verification: No missing data, no inconsistent information across tabs

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record data accuracy, completeness, formatting consistency]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of complete profile data validation]

Execution Analytics:

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: Profile tab functionality
Blocked_Tests: None (validation test)
Parallel_Tests: Can run with other data validation tests
Sequential_Tests: Foundational data validation

Additional Information:

Notes: Complete sample data validation ensures system handles real-world data correctly
Edge_Cases: Data migration scenarios, bulk data import, data synchronization
Risk_Areas: Data accuracy, system performance with complete datasets
Security_Considerations: Complete data access control, sensitive information protection

Missing Scenarios Identified:

Scenario_1: Data export validation for complete profiles
Type: Data Management
Rationale: Complete profiles should export accurately
Priority: P2-High
Scenario_2: Profile data synchronization across system components
Type: Integration
Rationale: Profile data should be consistent across all system interfaces
Priority: P2-High

Test Case 31 - Verify Complete Field4 (Vijay) Profile Data Validation with Minimal Sample Information

Test Case ID: WX02US02_TC_031

Title: Verify Complete Field4 (Vijay) Profile Data Validation with Minimal Sample Information

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Minimal-Data-Validation, Profile-Edge-Cases, Data-Handling, MOD-FieldForce, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Edge-Cases, Customer-Enterprise, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Data-System, Edge-Case-Validation, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Data-System, Edge-Case-Handling
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Edge-Cases
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: Field4 (Vijay) sample data with minimal information, edge case handling
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_030 (complete profile validation), data handling requirements

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Profile system with minimal data handling
Performance_Baseline: Profile load < 2 seconds
Data_Requirements: Field4 technician with minimal sample data

Prerequisites:

Setup_Requirements: Field4 technician profile with minimal data configuration
User_Roles_Permissions: O&M Manager with profile access
Test_Data: Field4 (Vijay) with minimal sample data from user story
Prior_Test_Cases: Basic profile access functional

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access Field4 technician profile	Profile loads with header showing "Vijay" and Field Force ID "Field4"	Field4 - Vijay	Basic profile identification
2	Verify profile summary statistics	Shows "Assigned SOs: 0, Completed SOs: 0, Joining Date: N/A"	Assigned: 0, Completed: 0, Joining: N/A	Minimal data validation
3	Verify contact information handling	Contact field shows appropriate handling for missing phone number	No contact or placeholder	Missing data handling
4	Verify role assignment	Role: Field Technician (if assigned)	Field Technician	Role validation
5	Check zone assignment	Zone information display (may be unassigned or default)	Zone status	Zone handling
6	Verify area/sub-area handling	Area and Sub-area fields show appropriate handling for missing data	Missing area handling	Geographic data handling
7	Check Skills tab with minimal data	Skills tab loads and handles absence of skills data appropriately	Minimal/no skills	Skills data handling
8	Verify Certifications tab	Certifications tab shows appropriate state for no/minimal certifications	Minimal certifications	Certification handling
9	Check Availability tab	Availability shows default or empty schedule appropriately	Default availability	Schedule handling
10	Verify Activity Log	Activity Log shows minimal or no activity entries appropriately	Minimal activity	Activity handling
11	Check status display	Status shows appropriate value (Active/Inactive)	Status value	Status handling
12	Verify data field formatting	Missing/null data fields display appropriately (N/A, blank, or placeholder)	Missing data display	Data presentation
13	Test profile navigation	All tabs accessible despite minimal data	Tab navigation	Interface functionality
14	Verify profile completeness indicators	System indicates which fields are missing or incomplete (if applicable)	Completeness indicators	User guidance

Verification Points:

Primary_Verification: Field4 profile handles minimal data appropriately without errors
Secondary_Verifications: Missing data displayed consistently, interface remains functional
Negative_Verification: No system errors with minimal data, no broken functionality

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record minimal data handling, display consistency, functionality preservation]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of minimal data handling and interface functionality]

Execution Analytics:

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: Profile access functionality
Blocked_Tests: None
Parallel_Tests: Can run with other edge case tests
Sequential_Tests: Should run after complete data validation

Additional Information:

Notes: Minimal data handling important for new technician onboarding and incomplete profiles
Edge_Cases: Completely empty profiles, partial data entry, data deletion scenarios
Risk_Areas: System stability with missing data, user experience with incomplete profiles
Security_Considerations: Data validation with minimal information, access control consistency

Missing Scenarios Identified:

Scenario_1: Profile completion workflow for minimal data profiles
Type: User Experience
Rationale: Users may need guidance to complete minimal profiles
Priority: P3-Medium
Scenario_2: Bulk profile import with varying data completeness
Type: Data Management
Rationale: Organizations may import profiles with varying levels of completeness
Priority: P3-Medium

Test Case 32 - Verify Service Order Details Validation for SOP-307 and SOP-53 with Complete Assignment Information

Test Case ID: WX02US02_TC_032

Title: Verify Service Order Details Validation for SOP-307 and SOP-53 with Complete Assignment Information

Test Case Metadata:

Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification:

Module/Feature: Field Force Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support: Tags: Happy-Path, Field-Force-Management, Service-Order-Validation, Assignment-Details, Integration, MOD-FieldForce, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Report-Quality-Dashboard, Report-Smoke-Test-Results, Report-Integration-Testing, Report-Module-Coverage, Customer-Enterprise, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Service-Orders, Assignment-Management, Happy-Path

Business Context:

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100%
Integration_Points: Service-Order-System, Assignment-Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Smoke-Test-Results, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability:

Related_Requirements: Sample service order data (SOP-307, SOP-53) with complete details from user story
Related_Bugs: N/A
Related_Test_Cases: WX02US02_TC_008 (assignments display), service order integration

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service Order system, assignment management system
Performance_Baseline: Service order load < 2 seconds
Data_Requirements: Complete SOP-307 and SOP-53 service order data

Prerequisites:

Setup_Requirements: Service orders SOP-307 and SOP-53 with complete sample data
User_Roles_Permissions: O&M Manager or Dispatcher with service order access
Test_Data: Complete sample service order details from user story
Prior_Test_Cases: Service order system integration functional

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access Assignments tab for technician with SOP-307	SOP-307 service order displays in assignments list	SOP-307	Service order presence
2	Verify SOP-307 service order ID	Shows "SOP-307" as service order identifier	SOP-307	Sample ID validation
3	Verify SOP-307 service type	Shows "Meter Replacement mx" as service type	Meter Replacement mx	Service type validation
4	Verify SOP-307 priority level	Shows "High" priority with appropriate visual indicator	High Priority	Priority validation
5	Verify SOP-307 status	Shows "Overdue" status with appropriate visual highlighting	Overdue status	Status validation
6	Verify SOP-307 scheduled date	Shows "2025-04-30" as scheduled date	2025-04-30	Scheduled date validation
7	Verify SOP-307 expected completion date	Shows "2025-05-21" as expected completion date	2025-05-21	Expected date validation
8	Verify SOP-307 estimated time	Shows "ETA: 2 hours" for estimated completion time	ETA: 2 hours	Time estimation validation
9	Access SOP-53 service order	SOP-53 service order displays in assignments list	SOP-53	Second service order
10	Verify SOP-53 service order ID	Shows "SOP-53" as service order identifier	SOP-53	Sample ID validation
11	Verify SOP-53 service type	Shows "PAUSE/RESUME" as service type	PAUSE/RESUME	Service type validation
12	Verify SOP-53 priority and status	Shows "High" priority and "Overdue" status	High Priority, Overdue	Priority/status validation
13	Verify SOP-53 scheduled date	Shows "2025-04-14" as scheduled date	2025-04-14	Scheduled date validation
14	Verify SOP-53 expected completion	Shows "2025-05-05" as expected completion date	2025-05-05	Expected date validation
15	Verify SOP-53 estimated time	Shows "ETA: 2 hours" for estimated completion time	ETA: 2 hours	Time estimation validation
16	Check overdue visual indicators	Both service orders highlighted as overdue with visual cues	Overdue highlighting	Visual status validation
17	Verify Call and View SOP buttons	Both service orders have functional Call and View SOP buttons	Action buttons	Button functionality
18	Test service order data consistency	Service order details consistent across different views	Cross-view consistency	Data integrity

Verification Points:

Primary_Verification: SOP-307 and SOP-53 display complete and accurate sample data details
Secondary_Verifications: Visual indicators accurate, action buttons functional, data consistent
Negative_Verification: No missing service order details, no incorrect data display

Test Results (Template):

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Record service order detail accuracy, visual indicators, data completeness]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence of service order details and visual validation]

Execution Analytics:

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships:

Blocking_Tests: Service order system integration
Blocked_Tests: Service order workflow validation
Parallel_Tests: Can run with other service order tests
Sequential_Tests: Foundational service order validation

Additional Information:

Notes: Service order detail accuracy critical for field operations and customer service
Edge_Cases: Service orders with missing data, status changes, priority modifications
Risk_Areas: Service order accuracy, real-time updates, customer impact
Security_Considerations: Service order access control, sensitive customer data protection

Missing Scenarios Identified:

Scenario_1: Service order status update workflow
Type: Business Process
Rationale: Service order status changes should be tracked and reflected
Priority: P1-Critical
Scenario_2: Service order priority and scheduling optimization
Type: Business Logic
Rationale: System should optimize service order scheduling based on priority
Priority: P2-High

Field Force Management Test Case - WX02US02

Test Case 1 - Verify Field Force Dashboard Shows Real-Time Technician Statistics with Accurate CountsTest Case ID: WX02US02_TC_001

Test Case ID: WX02US02_TC_002

Test Case ID: WX02US02_TC_003

Test Case ID: WX02US02_TC_004

Test Case ID: WX02US02_TC_005

Test Case ID: WX02US02_TC_006

Test Case ID: WX02US02_TC_007

Test Case ID: WX02US02_TC_008

Test Case ID: WX02US02_TC_009

Test Case ID: WX02US02_TC_010

Test Case ID: WX02US02_TC_011

Test Case ID: WX02US02_TC_012

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Test Case ID: WX02US02_TC_014

Test Case ID: WX02US02_TC_015

Test Case ID: WX02US02_TC_016

Test Case ID: WX02US02_TC_017

Test Case ID: WX02US02_TC_018

Test Case ID: WX02US02_TC_021

Test Case ID: WX02US02_TC_022

Test Case ID: WX02US02_TC_023

Test Case ID: WX02US02_TC_025

Test Case ID: WX02US02_TC_026

Test Case ID: WX02US02_TC_027

Test Case ID: WX02US02_TC_028

Test Case ID: WX02US02_TC_029

Test Case ID: WX02US02_TC_030

Test Case ID: WX02US02_TC_031

Test Case ID: WX02US02_TC_032

Test Case 1 - Verify Field Force Dashboard Shows Real-Time Technician Statistics with Accurate Counts
Test Case ID: WX02US02_TC_001